Ive been shopping exit 122 for about 5 years now. Ive always had a pleasant experience with them. Living in Hardin Valley, there are probably 50 places closer to me than 122. However, Im a loyal customer. That being said, I dropped off my Blower and pressure washer (which is under warranty) back in early spring. I was told the repair would be done in 4 to 8 weeks. After two months I called to get a status update. They werent ready. A month later I called again and was told the pressure washer was finished but they are waiting on parts for the blower. Two weeks later I called and was told the parts are in and it will be ready next Thursday. I called Thursday to be told the parts are in but its at the other shop and should be ready next week. I told him I was told that last week. Two weeks later I call to be told the same exact thing. This time I told them Ive been hearing this for over a month now and I want to know whats going on with my equipment. I was promised a phone call to me on Monday morning. That was almost three weeks ago. I called them today to check the status and guess what, the parts have finally arrived, the Blower is at the other shop and should be ready soon. The gentleman was kind as I explained to him him whats been going on. He told me Id get a call back by the end of the day.At this point I just want my blower back and Ill take it somewhere else. Im a reasonable person and understand times are hard with work shortages etc, however, this is unacceptable. Slade (who runs exit 122) is great to deal with and has been nothing but first class. The problem is those under him do not care nearly as much as he does.Update: Its been three more weeks and theres been some movement on the repair. Yep, the part is in and it will be on soon! What an absolute joke!Called again a week later, now they are waiting on parts again. As far as 122s reply for me to call Slade, he has my number and can read this review if he wants to make it right.

I had my son help me make this review because I was just so impressed by Everything and everyone at this business. I was there a week ago just looking at mowers, and I was approached by the owner of the company who then asked if I needed any help. I was incredibly impressed by the actual owner coming out to take care of folks. This was a big plus for me. Once I picked a mower out, both of the counter guys helped me to make sure I knew all of the ins and outs of my new mower. They took me outside and made sure I knew exactly how to use it, and made sure to stay until all of my questions were answered. I will be back for more equipment as I need it. Thank you so much for all of the help!!!

Great employees very helpful . They took the time to help me find the right belt for my mowerHighly recommended

Was running out of time to get a mower, got stuck late at work but knew what I wanted to get.they close at 5, and I Called ahead and asked if we got there by 4:45 if somebody would be willing to stay and sell us a mower. Bobby was one of their salesman, and he gladly stepped up and offered to help us even though they were getting ready to close. He was awesome to work with, ask for him if you’re interested in purchasing a new residential or commercial mower. He’s greatly accommodating and knowledgeable about his product, super professional and a pleasure to work with. I had the same deal at a different dealership but the rep didn’t seem like he cared whether or not I was there. So I decided to reach out to these folks instead and take my business here, and I’m glad I did. Thanks Bobby for a great experience.

Wonderful experience at Exit 122 today! came in looking for parts and the counter guys were super helpful. They made sure my questions were answered and I am very impressed by how courteous they were. Seems like you dont get that much these days. Thanks again guys! I will be back next time I need anything.

I have purchased Outdoor power Equipment from exit 122 for 10 plus yrs!Everything from string Trimmers to riding mower, Zeroturn residential & Pros.I Appreciate local family owned and operated businesses, their service & personal touch!

I went to Exit 122 O.P.E. yesterday to inquire about getting my mower serviced. The gentleman on the counter, Brian, was really helpful and straightforward with me about the wait I would have to get it back. The wait is understandable. They are extremely busy right now. The phone was ringing off the hook while I stood in there and the showroom had all kinds of people looking at mowers. I noticed a few reviews on this google page and I want to alleviate some worries. These folks have been nothing but the nicest and most caring people I have ever met at a business. They made sure all of my questions were answered, and went above and beyond in the customer service department. Thank you Exit 122 for being one of the few good ones left. I will ALWAYS use this store as my go to for any equipment, parts, or service, and I highly recommend them as well.

Nice staff, knowledgeable but everything is on backorder, I understand the plandemic crippled shipping worldwide but this is little much

Was real good when I bought the mower then after one year no call to service I call and they never pick it up delivery to them was 4 weeks to get back this is in March not in mowing season

These guys are experts. Very professional and knowledgeable.

Just like another poster had posted. They will sell you a 5,000$ mower but if you have a problem they will leave you on hold for 45 min and never call you back. I called over a month ago to schedule a pick up on a one year old zt2 cub cadet that I purchased from them. The starter was not working so I Called to check on status. I left several messages and never received a call back. I then called and was rudely put on hold for 38 minutes! I then call from my house phone and they answered again rudely. I explained that I was on the other line I had have been on hold for 40 minutes (at this time) he hung up on me. So I call again and explained that I am tired of holding and all I needed was to check the status of my pick up schedule. The manager was rude and said “well I am here now what do you need!”? At this point I told him I needed nothing from him and I will never be back again!! word of advice steer clear of exit 122 outdoor. There are so many of other places around Knoxville area with better customer service. Company states something wrong with their phone. There was nothing wrong with the phone I called from a different line and they answered the same rude “ hold please” then they would hang up before you can even respond. Then when they finally come to the phone they’re rude no sorry to keep you holding, no can I help you with something? Just rude like you’re bugging them! And it must not of been the manager I guess it was the owner. I know it’s the guy that sits in the office on the left right when you walk in the door because it was the same guy bought the mower from. Selling mowers is good customer service is horrible.!

Went down to an Echo chainsaw event today and was really impressed. The salesman Slade really knew his stuff and everyone was super nice. I showed an interest in purchasing in the future and everyone on the counter did everything possible to help me with brochures and pricing. I will be back to purchase a new mower for sure!

I had an issue with my lawn mower and I sent it in to get fixed. It was making a funny noise under the deck. they fixed it, and brought it back to me but it still sounded funny. I called in to speak to someone about the issue and they were all very helpful. they had the driver bring it right back and the mechanic looked at it and was able to resolve the problem ( a small stick had wedged in the deck) I was really impressed about how quickly they responded to the problem and fixed it right away for me. I will always use this business for all of my equipment. Thank you so much to Slade and they guys for being so great!

Great people! They were very helpful!!

Very knowledgeable, didnt upsell no pressure sale. Nice to work with.

Everyone is very knowledgeable and friendly!

Great place for Service thats where I bought my lawnmower and Service for it its great

They used to have qualified mechanics at this store. Now they can only perform simple maintenance at a very high price. I told them what the issues were and they replaced a belt & replaced a rear seal for $165 and didnt check anything else. Called me to come and get it. I picked it up and went home. The mower would barely move. I figured it was the tensioner on the drive belt. I turned around and took it back. They unloaded and said they would take a look at it. 2 weeks later I get a call from a mower shop in Jacksbor. They guy says its a $75 fix. They call me back in 2 days and say that the hydrostatic transmission is out and $1100 to replace it. It only has 157 hours on it but they said that I am mowing too steep of hills (4 years ago they told me that this was the mower I needed for steep hills). They tried to sell me a $6000 mower.Very disappointed in Slade and the boys. After shopping local and buying 2 new mowers, used 4 wheeler and a trailer in the last 15 years, I guess I got to find a new place.

If you want the best buy a Cub good deals.

They used to be more friendly. Bad thing is no one had mask on there. Made me very uncomfortable.

They do not have a service department mowers are sent to jacksboro for warranty repairs sucks making payments on a mower that you can’t even use.

I paid to replace a wire harness on a pro z 260.00 dollars on a 7000.00 dollar mower with 50 hours on it they replaced emissions plug only and kept the wire harness i paid for I wont use these people to grease my mower. my complaints to head quarters where not answered I will not refer anyone to this dealership buyer beware

I visited Outdoor Power Equipment because I am experiencing mechanical problems with my current lawn tractor. All the other people were busy helping other customers; so the owner assisted me. We discussed my situation and the owner showed me three options to consider and pointed out the features of each one. He even offered me a trade-in allowance on my current tractor even though I had been forthcoming about its mechanical problems. I did not purchase anything that day because I did not come prepared to do so. After more thought I decided his product line was more expensive than I wanted to spend given my current needs. But I was greeted promptly, treated with courtesy and given lots of information with which to make a decision.

These people are the best. Everyone that works there goes over the top to help you with parts, service and sales. This is what you look for in a business. Cant say enough nice things about these folks.

I live here in Norris and wanted to support a small business. On 6/1 My mower was messed up and my wife and I had full intentions of purchasing a new one. Or finding out if the old one was able to be repaired we waited in the showroom for about 10 minutes with no sales or service asking us if we needed help. The service desk just kept saying someone would be with us shortly after 20 minutes we left. I have called several times afterward to enquirer over the phone about servicing the mower. But to date 6/24 I have not received a call back.

Absolutely will do business here from now on. First time using there service department and Shawn was the best. Took care of what was wrong and did so in a timely manner and at more than a fair price. Dont hesitate to call these guys. Top notch service!!

Friendly staff, always willing to help

I wouldnt recommend this place for anything. Theyve had my mower since the end of April and its now halfway through July and they said they just now got the parts.Reply to your reply,I as well work in the service industry and have experienced delays in getting parts. But that doesnt explain why it took you 2 months to even diagnose the issue.

Bobby very helpful about the lawnmowers that I looked at. Was very knowledgeable about which lawnmower would best fit my needs. Highly recommend that you check out Exit 122 OPE if your looking for a lawnmower

Really nice people good customer service its a good place to go if you need some Outdoor Equipment

Had my equipment for over six weeks and unable to get the parts and get it fixed. Very disappointed.!!!!!What you said below is true about canceling the order and then asking you to reorder the parts and get it fixed. The part of the story we have both failed to mention is that my ticket was lost for three weeks which your service person admitted and apologized for. If something is going to take this long, it would be excellent customer service to reach out and let the customer know about delays. Currently you have committed to having my equipment fixed by July 12th and I look forward to picking it up then. At this point I will reevaluate my review accordingly.I am revising my evaluation. The company did an excellent job fixing my equipment and delivered the item as promised. It is important to remember we all make mistakes, what is important is how we handle those mistakes. I would recommend this company for service.

They do a great job selling mowers but do nothing if you have a problem. They offer to pick up and deliver for $45 and say they are 3 weeks behind leaving you without your mower. I have called multiple times and left messages with no return call. I won’t mention any names but you know who you are. Do not recommend.

These people are very helpful and they have a very good stock of lawn equipment and all kinds of chainsaw, chains, bars, and files.The newest thing is batter power chainsaws-I could not believe how well they work. We use ours for pruning large limbs or to cut down small trees. With things 8 inch down to 1 inch-weer talk seconds. We have several acers of orchards.No gas mixing-NO CRANKING, just mash the switch when you have the saw in place and ready to saw. Use canola oil for chain oil with fruit trees. Our saw is a double battery (comes with 4 batteries and charger) MAKITA, but Exit 122 has a couple of good ones, maybe with a little more power. They have a great stock of chains, bars, and files and they will help you-even if they dont sell your equipment.One tip-buy the shortest bar that you can get away with-or might need-16 inch will do wonders and increase power.Ernie Meadows

Seem like very nice people. But as far as servicing the mower very weary now. Belt come off so husband had them come pick up to put belt back on; make sure nothing else was wrong. Was 90 some dollars which to us was very reasonable.They brought back and mower tore up as soon as he started it, smoking the whole yard up. Told mistake of service tech left bolts loose. So, not only went several weeks without mower, told had to pay for new belt. May be wrong but personally dont feel customers should have to pay for parts tore up because of repairmen mistake. Husband loves 0 turn mower bought from here, up till yesterday would have give them a 5.

Always quick and friendly!

These guys treat me very good. I love the product and service.

Knowledgeable salesman, I would highly recommend this place if you dont know what you need. He asked a lot of important questions to figure out what I needed.

Been using them for repairs and service on lawn tractor. Purchased new Mahindra farm tractor. Had a good experience would recommend.

Good items

I was very impressed with the professionalism of Slade (the owner) Smiddy. I shopped the web for several mowers. When calling other Dealers we didn’t get much help. Then my wife called Exit 122 and was helped tremendously by Slade. Very knowledgeable and enthusiastic. We set up an appointment to see the Cub Cadet XT2 LX46. Slade demonstrated all the features while explaining the benefits. The XT2 will serve us well. And without doubt Slade and Exit 122 will be my Dealer from this point forward. I am very pleased to be your customer. As I’m sure all who read this review will be as well. Thanks to Slade and his staff for making my purchase experience perfect.

Ive been dealing with these guys for a decade and I wont go anywhere else. That is simply how good these guys are and how good the equipment is that they sale and service!

Make sure you want it before you buy it if you take it out of the store theres a 20% restocking fee dont find out about it until they give you your receipt would have gave them a negative star but not an option

Complete service with a family feel.

Great people to deal with

Kinda disappointed, bought my mower there and they dont stock the blades.

My whole line of yard equipment came from here and is serviced here, since coming here 3 years ago I havent gone anywhere else despite being closer to several other options

Really excellent customer service.

Nice place and people.

Very friendly staff got me what I needed