Thank you to Alexis for her kindness and efforts to help. I came down from Kansas City to talk with someone who might care a bit more. I had been offered a free phone with the promotion. They took my phone and then told me they didnt have it so i would have to pay for my new phone. I had already paid $800 for the phone i gave them, not too long ago. TCC was the retailer and they refused to fix the situation. I went higher up, etc - nothing. I then contacted the District Attorney (Consumer Protection) and the Better Business Bureau. Just yesterday i received notice that they reimbursed me for my lost phone. Will see. They have made several arrangements with me throughout this process (started in April) and then changed their minds. I will know more when i get my next bill ;^) Thanks again Alexis.

Alexis was so helpful on finding me the best phone. So friendly and an amazing attitude! Ive already recommended her to all my friends.

Stopped by the store for some help with my account for my phone. Amanda Austin was very knowledgeable and answered all my questions. She was patient and helpful. Great experience

I stopped in to get off a family plan and set up a new account. Jake was very helpful and patient. I so appreciate kindness and patience these days. Thanks Jake! keep up the good work.

Jake was very friendly and helpful! We had issues with billing on a defective device returned. Jake was just as determined as we were to have our issues resolved and spent ample time on the phone with corporate to set everything straight. Thank you Jake for your wonderful customer service and always putting your customers first!

Jake Sproat was an absolute dream! He helped me with multiple issues and deal with challenging customer service issues. He was extremely knowledgeable, attentive and patient. Wouldnt want anyone else to assist me. Thank you Jake!

Rude, arrogant and ignorant told me all Samsung phones cause home wifi not to work . She must be an iPhone fan. How can you sell 1000 dollar phones with zero tech knowledge. Maybe your sales associates should at least have a 2 year community college degree.

Jake is very helpful, friendly and knowledgeable. I appreciate all he has done

I can not say enough positive things about the Verizon store in Clinton. Five star customer service every time we go in there no matter who helps us! Alexis spent almost 2 hours helping us and Nathan did the same last week. While Alexis was helping us other staff members were keeping our 5 yr old occupied drawing. 😊 OUTSTANDING CUSTOMER SERVICE!!

Ive worked in customer service my entire working experience. When there is an upset customer you try to see what the issue is and how you can help.The experience I received was that there was no care about losing a customer. That says a lot right there.

Amanda Austin is a terrific employee. She sticks with you until your problem is resolved. She is very knowledgeable.

I just needed a new phone. James was excellent with explaining my options and I walked out with a new phone that I am soooo happy with! James was very laid back and made me feel very comfortable. I hope he stays there.

I dropped my phone in the Lake and went in to get a replacement, Nick was very friendly and tried to get me a good trade. When I left I was told if I didnt like it to come trade within 14 days. I got back home and this phone does not have any service at my house on calls, I have never had this issue with any other phone. So I took it back the following Wednesday and was going to pay difference to get another phone. He took phone over to Im assuming his manager and after an hour she came over and said we cant take this back it has tiny scratches on back so I gave you a new SIM card and thats all I can do. So now Im stuck with a phone that doesnt work for 900.00.

The staff member i interacted with was extremely rude demonstrated zero desire to be helpful and was an unpleasant person to be around. I would drive hours to go to a Verizon location other than this one again.

Absolutely the worst service Ive ever had and the manager was EXTREMLY RUDE. I would not even recommend this place to my enemies. Cricket is way better and Im glad i didnt switch!!!

Nick was fantastic!Patient, helpful, knowledgeable and a Veteran!Thanks for your Service!.. and your help getting me set up and on my way.

I cant say enough how great Hailey was. My work schedule only allowed me a short time to get a new phone. She had everything ready when I got there all I had to do was sign my name. Great service. Thank you so much.

We went to the Clinton Verizon Store yesterday because my husbands cell phone just quit working. The young man who greeted us there was Tyler Allen. Tyler checked out the phone, keeping us advised of his findings as he worked. He advised us to invest in a new phone since this one could not be fixed to work for more than perhaps an hour. My husband hated to part with the phone, so Tyler gave it a temporary fix. He also went over the various phones and advantages of each. This was after listening carefully to WHY my husband liked the phone, and what features were important to him. He told us if we needed him the next day to give him a call and he would come right in. He gave us his phone number. No other representative in all our long history with Verizon has ever done this! He put absolutely NO pressure on us, which we appreciated very much. As we left, my husband noted that the cell phone was indeed working. He turned it off. The next day the phone accepted a text and very little else and went back into Dead mode. When we were ready to go to Clinton, we gave Tyler a call. We left him a voice message, which he answered quickly and was very soon meeting with us at the Verizon Store in Clinton. We were there a couple of hours while he terminated the current cell phone service and added the new phone. He also helped us find the right cover for the new phone, as well as the cover for the face of the phone. He fitted the phone up for us, and did a perfect job! I should mention that we are definitely Senior Citizens, but Tyler didnt behave as if that bothered him at all. He was kind, friendly, informative, knowledgeable about his product, and really good at creating a great experience for us with purchasing the new phone with accessories. He also told us about purchasing the Samsung Galaxy Tablet, and we decided to take advantage of that also. Normally we dread the whole phone is dead so now we have to replace it process. Not this time! Tyler made it painless and even fun. We feel that we got a great deal without any heartburn involved! Thank you so much, Tyler! Verizon you have got a real keeper!

Hello just wanted to say thank you to your wonderful employee Brandon in sales at your Clinton MO store, and tell you what an awesome representative he is for your company! It doesnt matter how many times I stop by to ask him questions about my new phone that Brandon sold to my son and I for me, he is always quick and courteous in his service! I love my new phone and no problems, Im just technically challenged on some new things, thanks again Brandon! And you guys struck gold when you hired him,thank you!

My phone had a problem took it in they fixed it very quickly

Went in to upgrade from my iPhone X to the new 11 pro, Alexis Duffy made the process seamless and pleasant. Some of the best customer service I’ve experienced in years.

On Saturday, my husband and I went in to get him a new phone. He wanted a Droid Z Play. While we were there, we worked with Stephanie. She was very professional and helped us add the new phone with no complications. My husband is very rough on phones, so he needs a very tough case. They told us Saturday that there was not an OtterBox for the Z Play, but we thought we had seen some on Amazon so we bought the phone anyway. Turns out they were right, imagine that. So today, Tuesday, we went in and returned the phone. While there, we worked with Quinn. He was very professional and very knowledgeable about their phones and gave suggestions of phones my husband may want to look into since he is so rough on them. Quinn processed our return without any hassle or complications. Another worker, Brandon, even helped Quinn make sure we got a return on the accessory we purchased for the phone. Stephanie also called us to make sure everything was okay with the phone we returned and that we were happy. Our experience here was great/painless and I would highly recommend working with Stephanie, Quinn, or Brandon.

Thank you Verizon for having such knowledgeable, friendly helpful staff to assist us (your customers) with our phones and questions. Ron took the time to teach me some features on my phone I didnt understand, and his co- worker helped also, thank you both very much! I would also like to thank Hailey who has helped me many times with my phone, as well as Josh and Nate too, who have answered questions for me. Verizon in Clinton has great employees who care about their customers more than trying to just make a sale, rare quality, thank you all! Attention verizon supervisors, I want to thank you for hiring Melissa, she is so sweet, patient and kind. Melissa has helped me a lot with my phone over the last few months, she has been the hands and feet of Jesus in her great customer service! Im so thankful that shes willing to take the time to walk me thru all the steps and answer all my questions. PLEASE let her know what a blessing she is!😊

James was awesome. I had no doughts!

Awesome place to go. The consultants here are very knowledgeable and friendly and will help you out with anything. They make any process easy and understandable. Great job guys. They go out of their way to make sure you are taken care of not only during the process but they also call you after and check up on you.

Jake was very helpful and patience with me.

Ive had many questions about different projects that I have purchased and I have always got the help I need. You can also feel that pride in the people. If they dont know a answer. You bet they will find out.

I’d like to acknowledge Tiffany for her excellent customer service skills! I recently contacted Verizon with questions about becoming a new customer and she answered every question thoroughly and she was very outgoing. Unfortunately, Verizon does not have service in my town. If it expands to my town in the future I will definitely be giving Tiffany my service! She is an extreme asset to Verizon!!

You have one awesome rep in Michelle! She always makes sure the customer comes first and works hard to find the best fit! She has even come in to help one of her clients on her day off! I would recommend Michelle for all of your wireless needs!!

I had a wonderful time buying my new smart phone with the help from Tyler and Lauren. They are very knowledgeable, and made the experience enjoyable! They were also very kind to me as I am older and technology is a challenge for me.

Nate is very friendly and capable -- he helped me navigate to my new phone very professionally and efficiently.

Megan was great to work with. She explained everything so well and gave me the options that helped me with my new phone. I would recommend her highly. Definitely ask for Megan.

I got a new phone but found out I needed a micro sim. Went to this store and was helped the minute I walked in. Tyler Allen was personable and knowledgeable, and friendly. We had a great chat while he was getting the sim installed in my phone. The whole process couldnt have gone better and thats because of Tyler!

Helped me understand things about the ordering things I want and how to be safe on how to order

Love going here! Hailey did such a great job helping me choose the best phone for me!

Great store and wonderful customer service! Hailey goes above and beyond to ensure the customer comes first. When it was time for an upgrade she had everything ready to go so it was quick and painless! Top notch store!!

Just need new Sim line. Was told had to have a device. Not true Ive purchased them from other locations before.

I recently upgraded my phone and Hailey Arduser was such a big help. She is very knowledgeable and caring about her customers. Im very happy with Verizon!

Haley was a very professional and knowledgeable. Quick Service. Good job!

Chris, the salesman was very helpful during the purchase. However NOT helpful at all after. Even rude to put it nicely. Wouldnt recommend this store & wont be returning.

They were understanding and easy bout different phones and working with the ID and DD

Great help and didnt try to sell me a bunch of things I didnt want.

I had a very good experience in the Verizon store. Megan was very kind, explained what she thought I needed, didnt push only suggested and let me make the decision.Would recommend her for anyone wanting to upgrade their phone.

I came in to upgrade my phone. We ran into trouble with the Verizon Bureaucracy. Preston went above beyond the call of duty to make sure I got going. I was awe struck by the customer at this locatiom. I cannot reccomend this store or Verizon highly enough. I will definitely be back and ask for Preston everytime.

Jennifer is awesome as usual. Got me taken care of quickly and efficiently. I recommend the store highly!

I am so happy that Tyler Allen was my account manager today. He as curtious professional and very helpful

I bought the new Moto Z. Everyone was very informative and professional in helping me find the phone and plan that fit my needs. Thanks guys

Hailey did a great job informing us on all of the Verizon, and then your guyses Chargers or in the Box did a great job she have to get all her programs from our old phones to the new phones and explained everything explicitly were happy

Customer service was outstanding. Patient and provided necessary training.

Stephanie fixed my my phone and set up stuff I didnt know how to do. Very nice. Thank you

Service is great. Wade takes care of all our cell phone needs. Highly recommend!

The store is always clean. The staff are friendly and always helpful when I need to change my plan around.

Megan at the cellular sales store in Clinton Missouri is just a super associate. Shes always been helpful and very professional in our dealings with her.

Friendly staff and great service! Hailey went above and beyond and we love our new phones!

My first Verizon experience was amazing because Tiffany made everything fun and easy to understand! Planning to come back next weekend!

Customer service is outstanding! Quick to meet your needs

Had a great experience at my Verizon store. Thanks for my great new phone wade!

Great finally got a person who knows what he doing

Very nice young adults very clear and helpful

Great help. Nate is the Best

Buffet Id good food is hot. But the temperature of the building is to cold

Matt has been amazing. I wont go anywhere else.

Very impressed with the knowledge of Staff and their experience, friendly atmosphere, five stars!!

Very knowledgeable and helpful. I will go back to this store for sure. Thank you Quinn

Always helpful & courteous...dependable to help with problems...

I had lots of phone problems and Verizon fixed them all for me thank you much

The Rep we had tonight was very knowledgeable and helpful!

Michelle Duvall helped me at Clinton store excellent service

Great customer service! Wade helped us get set up with everything we needed!!

The girl that helped us was real nice.

Stephanie was really helpful with my experience today!

They were great.

Megan was super helpful, switching from at&t to Verizon has never been easier! Thank you guys!!!

They are very knowledgeable and can always help me when i have a problem and can fit my needs with the right phone or tablet. I would recommend them to anyone that is needing cell phones.

Way over priced phone accessories

Pre ordered 2 galaxy note 10 phones

Megan foster was Very fast and very patient while my boys ran around

My grandma decided to upgrade her phone to the 21st century and Tyler helped her do just that!

Very nice and helpful!

Great customer service, Wades help was awesome!

Prompt, friendly service!👍

They was very helpful

Excellent staff - and service!

Stephanie was a great help.

Great customer service

We love Wade!

Darren was nice and helpful

Wade is great!

Quick service

Service was great

Great service

Good service

Friendly