Great customer service. Prompt and Polite. Benjamin Moore Paints.Best Paint Supply Store. Ask about Scuff X paint for your commercial space.

They are knowledgeable and extremely helpful at this store. I would visit this place for any hardware needs.

This place was pretty cool. It had lots of useful tools and every day needs. I want to get six cases of silver spray paint. Can you believe they had it and they were grateful and happy to help me? Yeah that was cool... They have nice staff...

Always have good tools and things for the shop

Great store great variety and knowledgeable staff

Great place,and they actually have a knowledgeable staff unlike the big box hardware stores

THESE GUYS ALWAYS HAVE WHAT YOUR LOOKING FOR. PRICES ARE REASONABLE. THE EMPLOYEES ARE ALWAYS HELPFUL. IVE BEEN GOING THEIR FOR OVER 25 YRS....

Never new this place was there and I live in the area until I got a new job and we get our tools from there love this place

Everything you could possibly want and look for in a hardware they have it

I Always recommend Sutton for Tools and supplies and hard to find items . Best customer service around!

Full hardware store very close to downtown Cleveland.

This place is always a great customer service good merchandise it is an overall great place

Great local hardware store for East Cleveland

Bob is just he best is all I can say. I’ve bought so much paint there he knows me by name and we chat every time. It’s like going to a neighborhood hardware store. There isn’t anything they don’t carry. What my shop anywhere else. More importantly they sell Honey Hut bars and cones in the front freezer!

Very helpful staff and prices are the greatest. If they dont have what you want it is more than likely to be found elsewhere. Good assortment of High Quality tools and tons on Hardware accessories. Check Them out!

This is a great hardware store. Every time I go there, they help with everything and is very knowledgeable.

They have stuff that you cant find in big box hardware stores

Good service

Sutton Hardware is the best local hardware store around! Everyone that works there is friendly and helpful. Plus, they sell Honey Hut ice cream. Sometimes we go just for that :)

Very helpful, hidden gem.

Awesome selection and friendly knowledgeable staff!

Excellent service. Never went there and didnt find what I was looking for!

Knowledgable, friendly, convenient, and locally owned. Any trip to Sutton is a good trip.

Bob helped my wife tremendously with her paint choices and made the whole process very easy. He also gave me a great recommendation for a painter. Will not go back to big box stores after discovering Sutton.

Very helpful and well stocked

Best hardware store in downtown Cleveland let alone the suburbs, restaurants can learn customer service from this establishment

Exactly what I needed and more, and a reasonable price. Not just hardware and tools, but clothing and boots like Carhartt and Timberland Pro at good prices. Paid less than I found on Amazon for the Timberland pants, too. All with friendly, hometown staff.

Very knowledgeable old school hardware store right near downtown

Not crowded, great service and selection

Excellent source for all of your professional contract needs.

Worlds best hardware store!

Always have what I need!!!!

These folks are great

Fast and easy.

Fantastic service.

Always help full and fully stocked

Always good sales people 👌

Great 😊 found hard to find tools

Not many made in usa tools sad

It seems misleading when you see Industrial in the name and really its still a hardware store that any homeowner could visit. This is my favorite hardware store ever. The staff are EXTREMELY knowledgeable and work hard to find a solution to every challenge.Its very convenient to park and stop in before or after a work day downtown and buy something, drop a window off for repair, or just to ask some advice.I cant say enough good things about Sutton.

If Sutton doesnt have it!!! You dont need it!!!

Cashier lady is not friendly,

Great place. The staff is super friendly and knows their stuff.

Great staff and store. I am an independent contractor new to the area (from NYC) and I felt very welcomed. Bob, the store manager, is a great example of how to operate a business. Ordering material is made simple in a personalized, friendly, and attentive way at this store. I tried the Pro Desk at Home Depot and was told [Home Depot] is short staffed and I can not be guaranteed my order will be pulled and ready for me. I also tried Home Depots online ordering and my order was cancelled, saying they were out of items I ordered, part of which was 2x4s, drywall, and joint compound! Sutton Hardware may not carry drywall but I highly recommend it for homeowners and contractors alike!

Had a bad time on a road gig, very helpful staff, rented & bought a bunch of stuff that saved my butt. Even had socks & teeshirts,(left my gig bag in buffalo),good tool selection, wish they had a store in Buffalo. Recommended to all my road crews

Amy is great with informing customers about their tire maintenance. I would recommend this place to anyone in need of tire and car performance maintenance ✔😊

Great tool selection!

Best hardware store in cleveland..check the tool sales for proof..!

Walked out after the customer service guy looked at me twice turned away to clean off the desk. I guess he felt me looking at him and he turn to me ask if I were with this another customer. Duh! Im black in shorts and a T shirt looking like would someone help me. And he is white being help by a rep on the other side of the counter. Really??? Im trying to save myself a 15 mile trip spend at least $150 for a Kitchen faucet and two light fixtures. I been in the place several time and got great help and great products. Maybe it me being sensitive to the times but it was so obvious he did not want to help me.

Knowledgeable staff, reasonable prices, excellent selections. Best hardware store in town. Period.

Great place to shop found everything I needed very friendly staff good prices

Very knowledgeable and helpful staff

Great store, usually have what Im looking for . Staff is friendly n knowledgeable always !

Great place great employees

The hardware store that has everything

Love Bob in the paint department great store !!!

Nice

Good place, large selection

One stop shopping. They have everything you will need to get the job done.

The staff was very accommodating and they have all the things that I need.

Great customer service

This is the friendliest most knowledgable hardware store in Cleveland I recommend it to all my friends.

Nice place that has a great Variety and helpful people

Great people who are very knowledgeable of all their products.

Very helpful. Great place

We love shopping at Sutton Hardware.... Friendly and knowledgeable staff

Always receive good service

By far the best hardware store around. If they dont have it......they will find it for you!!!

They repair commercial vacuums. They have quality commercial cleaning products.

If you need it they have it!Thanks everyone for the great service the 9+ years I have been shopping your place...😬

Great place staff is wonderful very knowledgeable and helpful

Good friendly people who help you out have it all the stuff you need

Customer service is excellent! These guys know their s***

Knowledgeable & friendly staff . prices fair, stock is unbelievable,

Great store for downtown hardware needs

Best place they literally have everything and more

Awesome crew! Quality stuff.

Great place . one stop shop.

Great store, they have almost everything.

I wish we would have more hardware store like this

Everything I needed in one spot

Great as always

These people are absolutely amazing!

The best Hardware store on Earth....

Very nice place very knowledgeable crew

Not good today..POOR SMART ALEC SERVICE from bald man in the Hawian shirt !

Great staff always willing to help

Wish I had more time to go through the whole store. They have everything!

Really bad customer service! I dont know how they can hire the kind of people who work there...

Good

Sutton is an ICONIC store of Cleveland

Great place and family oriented

From lumber to locks and most every thing in between

Great hardware store!

Very friendly staff

Nice hardware store

Small Town service

Great as always.

They have everything hardware...

I love it