Yum! Saw the reviews online, and decided to stop in- so glad we did! Amazing donuts! Got the salted caramel and was beyond happy with how delicious it was! Wish I wouldve gotten more for later! It was perfect! We also got maple bacon, powdered sugar, and some kind of chocolate with sprinkles. All of us loved our donut treats! Anytime were back in the area, were definitely going to stop and get more. The employee who was working with so kind, and very helpful with suggestions since it was our first time in, and they had a lot of choices. We went pretty early when they first opened, so there was no wait at all. Great place- highly recommended!

Ive stopped in the late afternoon and the clerk seems to have an attitude when asking what flavors are available. I understand times are different now and I appreciate her showing up for work but there arent any signs on display. Customer service is still important these days.

First time here did not disappoint! Pretty crowded on a Sunday morning but service was super quick and efficient plus friendly staff. So many options to pick from

Super fresh. Remarkable variety. Great service. Proves that some great Cleveland businesses can maintain impeccable standards generation to generation. Well done.

Donuts...food equals memories. One of my favorite stories from growing up was when my father would let me go on his bread route with him. He was a driver salesman for a local bread company. And every time I would ride with him we would stop at @jackfrostdonuts in Parma. Consistently rated number one or number two in Cleveland, these are by far my favorite cake donuts. Be sure to check hours and follow them on social media because they do sell out frequently. Today I picked some up for one of my clients. Although one magically ended up in my belly also

Jack Frost Donuts has been a favorite of mine for over the past year. The quality was really good- they have a good selection of home products like their coffee mugs- have one and still is doing really good after having it for a year and a half- the also have hats, shirts and also have great donuts. The only food product that I have not tried is their coffee. Which I might the next time Im in. Well known to the Cleveland area and glad theyre here. They even beat out other doughnut and coffee shops depending on who you ask.

I have for years now told all who would listen that Jack Frost has the best donuts anywhere. I am well traveled and have enjoyed donuts coast to coast and in other countries and this still holds true. The best! But now, they have added cinnamon rolls that are as big as your head! The best somehow just got better!

Great service. Friendly staff. Hands down the best donuts in the Greater Cleveland Area. I respect the pricing. Take my money in exchange for a dozen of joyful delights!

Wow. Epic donuts! Great selection and great prices! Staff was very friendly too and had good suggestions.

I got this glorious spin on a casada cake and holy batman was this thing delicious! Wow is all I can say........

Went to pick up pre ordered paczki so easy just went to the auxiliary building short line moved quickly

They are always so warm and friendly here. I love to stop on my way home after a long hard day of work.

Busy, as usual, but very efficient! And you cant beat their fried cakes!

I don’t understand the rating of this place because these donuts are so gross. even the glazed donut isn’t good, not sure how you can go wrong with glazed. they are super heavy and just bad flavor all around. biagio’s & krispy creme are so much better & cheaper as well.

My fiance and I have tried a lot of donuts but this blueberry cake donut is the best blueberry cake donut weve ever tried. I would definitely recommend it.

I was sad the Homer donut wasn’t available but I had the sour cream donut and oh my god, I didn’t want it to end! That was the best donut I’ve ever had!

Donuts are phenomenal and have been a staple of Cleveland forever! I didn’t think they could get any better u til Haley’s phenomenal customer service made my day even better. You’re awesome at your job Hayley, keep delivering donuts and smiles !!

Delicious donuts. You must stop if ever in the Cleveland area. Get there earlier in the day though. Dont order more than one apple fritter-HUGE!!

Just solid can’t believe the unfair rating they have should at least be 4.9

Be sure to go early for best selection. Staff was very friendly. Donuts are awesome!

Very pleased with our experience at Jack frost, this was our forst time. The employees were all very informative, and willing to help. They did not make us feel rushed, and made sure we were confident of our choices. The presentation was amazing, we were overwhelmed with the mouthwatering choices on display. They are soft, fresh, and all amazing that we have tried. Just give them a try, you will not be let down!

I love this place. If it werent for self control, I would be a diabetic donut rolling down the sidewalk. Death by Chocolate and Maple Bacon...

So many flavors 😋. The bacon donut tasted good 😋😋😋

Jack Frost Donuts go without saying.... the most phenomenal donuts you will ever eat. There is not one single donut on their menu I do not enjoy. They are all so unique and very fresh each day.They have so many fun flavors and they are totally worth the price.My partner and I had Jack Frost cater the dessert at our wedding and they did not disappoint. They baked and packaged all of the donuts fresh the day of our wedding and had them all done on time. They were all beautiful and tasty as always!Definitely recommend for a nice breakfast treat or a unique addition to your next event!

The best donuts I’ve ever had!!! So many different varieties of donuts to choose from and they all look perfect!

Heavenly experience.. Delightful Staff.. Clean store .. A bit pricey per dozen but worth it 👌

My Sister bought special donuts for a wedding shower. Seriously the prettiest, most delicious donuts Ive ever had!

Donuts were excellent. So was the extra large stickie bun. Be sure you get there early as they can sell out. Wide selection of flavors.

The Service was amazing, they where nice and Very patient. They made excellent suggestions. The donuts are on a whole new level of good and the flavors are not what you usually expect form a donut shop but you make it work. If you have a sweet tooth this is the place for you. Thank you for the amazing service. I definitely will be back again!!

When people talk about local donut shops, this is what I always pictured theyd be like. Amazing donuts, great atmosphere and great employees! Some very creative donut flavors and some of the best tasting classics. These are always a family favorite treat to get!

Very busy place in a high traffic area. Closes early often when they sell out.All made fresh.Great donuts. Recommend protect pre-ordering and pay online .

A Cleveland Gem! My Grandma loved donuts from here, and so did my Dad. Every week we would get donuts. Now I continue the tradition with my own son. Ive never been disappointed.

This is very unique and lovable little donut shop. Id say they have over 50 varieties of donuts to choose from each day, and they switch things up periodically. The yeast donuts are very fluffy with a good amount of thickness; the cake donuts have a pretty good, moist texture. They have the basics, but they also have some over-the-top donuts with thick layers of icing and creative topping combinations. Id definitely say that Jack Frost is one of the better donut shops in the Cleveland area (having tried most). Ignore their posted hours; once they sell out for the day, they close, and that could be quite early on weekends!

A lot of fun. Not going to be my usual stop because its way out of the way for me, but the locals tout it as making it worth a trip to Cleveland. Locals absolutely love this place.

THE best donuts in Cleveland and it’s not really even close. Huge selection, always fresh and great mix of the classics and creative donuts. Friendly staff as well.

The authentic taste of the old days! Beautifully decorated Easter/Spring doughnuts. Thank you Jack Frost! True gem of Cleveland.

Great selection of over the top donuts but a bit pricey compared to other donut shops

Worked there as a teenager ❣️BEST fresh donuts 🍩 in town❣️

Donuts are good but $18+ for a dozen is expensive. Rather pay $14+ for dozen at Krispy Kreme which includes cup. Of coffee

Amazing donuts! We went there on a Saturday morning so it was rather busy, but they had everything we wanted and they fulfilled orders very quickly. Staff was very nice and helpful when I kept asking what was in the donuts I was interested in. Everything was delicious.

The kids were very happy with their donuts.

Bought a dozen donuts at 630am. I would assume that at 630am I would be getting freshly made donuts. I was wrong! These donuts were not soft or fresh and surely were not worth $16 a dozen! If they wouldve been made fresh then that mightve been different but I guess I wont know

Shame on this place for going down. I took my kids here to see the great donuts I had as a kid many years ago. So disappointed 😔

Great donut place! Staff was very helpful, large selection of donuts. If in Cleveland Area its a must stop.

Picked up a half-dozen for work, they were gone before I set them on the conference table.Friendly service, amazing combinations of flavors, and overall mind-blowing donuts.I would recommend treating yourself to a much needed dozen break.

They were awsome try the bacon one you wont regret it

My first ever visit and asked for the crowd favs. Wow so delicious, cake donuts are moist and the flavors are spot on

I stopped in for the first time and I was highly impressed. The selection was amazing and the staff was so great! Nadia walked me through the entire selection explaining what each donut was. Nadia was super friendly and patience with me. I will definitely be back for the delicious donuts and great service.

I think the donuts were pretty good. My biggest complaint is I found it kind of hard to order. They had all sorts of donuts but nothing was labeled. You walk in and you have no idea what youre looking at. I was told there are no lists because the types of donuts change every day. I still think little signs for the baskets could go a long way. I had even looked at the menu online before.Another customer asked for a crueller and the lady at the counter asked what kind?, maybe instead of asking what kind tell him what kinds you have. People arent going to know there are four kinds...again signs.

Ive tried all the known donut shops in a 40 mile radius of Cleveland and Jack Frost is definitively the best.

Beautiful donuts for Mothers Day, flowers. We all got a sugar rush, just wish they had more flavor.

They are the most delicious donuts we have ever had!! Every time we go in they are very nice to us also and try and help us pick out the best kind for our taste....although I must say thats not too hard....lol

Eating a Jack Frost donut is a truly religious experience. Moderation is right out the window when it comes to the red and white box.

They are amazing 👏😍 Not only are they local, but their verity of Doughnuts are delicious! The customer service is 10/10, they are always happy and polite.

If you visit Cleveland, you must stop at Jack Frost. I’m far from a donut aficionado. In fact, I rarely consume them. However, these are the best! And, you can order for local delivery! Rich, fresh and delicious!

The perfect spot to pick up breakfast after an exhausting nightshift! In-between work and home!

Loved it taste like donuts 🍩

Soooo fresh and soft. Very clean and nice staff

Someone brought in my favorite childhood donut! This place is great.

Absolutely fantastic donuts. Consider getting there early in the day, or pre-ordering donuts the day before - they tend to sell out of the good stuff!

Just too much of a hassle to even get the donuts!!! All I hear and read (mostly from the company itself) is that they sell out fast, so get up early and put in a pre-order over the phone. I live an hour away. I woke up at 7:30 and called ahead of time just like they said. I was put on hold for 20 minutes only to be hung up on. I guess Im done with this place before ever even eating a donut.

Best donuts, wonderful customer service!

Very disappointed ordered Paczki a week ago and did not get what I ordered and now no one answers the phone. I will not be going back! good donuts are awesome BUT bad service is just bad! for $ 31.oo I expect what I ordered!!!Update, I did thru on phone and got a refund but still wont be going back.

Dont apply here they get hire on indeed when you have expirence the manager doesnt know how to hire people correctly when they have expeirence will say you wont fit for this job and so on wheny ou try to contact for the manager shes never there when name and phone left she wont do reply this donus place wasnt friendly as i know waste of service

Really good. Wide variety of flavors, unless they are sold out. They have online ordering to get the one you want.

My aunt took me here and I got a maple bacon I love bacon and sweet stuff it’s awesome I got it this year during covid the ladies there were awesome 💯 percent would recommend

Very good quality

Really great place, fast, easy simple. Staff will tell what they have and you can point which you want.

Really kind and yummy!!

One of my favorite donut shops in the Cleveland area. Donuts are on the smaller side, but they are delicious. They offer a wide variety of flavors- raspberry cheesecake, smore, butterfinger, fruity pebbles, French toast, and more! 2 of my favorites are the maple bacon and the blueberry cheesecake. You can pre-order online too. Definitely recommend!

So I’m originally from Cleveland but was married Indianapolis. I knew I had to have Jack Frost as our dessert. My aunt picked them up on Thursday for a Friday wedding. Not only did they survive the trip but the were an absolute hit!! Everyone was going crazy for them. Our venue even posted them on social media. They were perfect!

The Best Donuts ever. Drive an hour from Akron to Cleveland every year for my wifes birthday. They need to open another location closer to Akron or in Akron...just saying..lol.

Im not a huge donut fan but they had a lot of options and tasty just be prepared to eat straight up sugar - friendly staff and interesting flavors

Excellent very fresh, huge selection of donuts!!

Hands down the best french cruller donuts.

German chocolate donut is really good!!

Do you like donuts? Then youll LOVE this place.

We were impressed by everything. The store was immaculate, the staff was friendly and most of all the donuts are exceptional. We had the good fortune to meet Fred who is the owner and he gave us a sample of some of the donut holes. We had a great conversation with Fred and he is an amazing guy who we wont soon forget. We ended up taking a dozen donuts home. They really are the best donuts weve ever tasted. If youre ever in the area you really should try some for yourself.

Line used to be out the door on the weekends. Now sometimes Im the only one there when I stop. Prices have gone up and up. Donuts keep getting smaller and smaller. Some donuts only on certain days (not weekends). Odd... Still a great donut though.

Amazing donuts as always

My co-workers loved them

Been eating jack frost since I was just a kid. Years of amazing donuts! They even still make the smiley face donuts which are an awesome nostalgic experience/treat. I recommend jack frost to everyone I know

Everything here is amazing! If you haven’t been here yet, do yourself a favor & make the trip. You won’t be disappointed!!

Wide selection late morning making it soo hard to choose!

I grew up on these donuts, however they are not the same. That happens a lot when businesses been in business for a long time. The original recipe gets ruined. Their donuts used to be the best. I went to buy some my kids to show them how good they were. Turns out they became overpriced hard donuts with no flavor. I was very disappointed. Im not going back unless they make them how they did years ago. Waste of money.

Placing orders and customer service horrible. Went to order a few dozen donuts for a baby shower in 2 weeks. My guest list is about 65 so I was hoping to order at least 6 dozen. Went to the store asked if I can place an order manager wasn’t there. Young lady wrote down an email to contact the manager. I did same day which was 4 days ago. It’s been 4 days no reply, no thanks for your inquiry, no phone call. I am in the food industry and I was surprise with the lack of customer service they have and the lack of knowledge the workers had when I went to the store. Simply wanted to place an order of whatever they had for 2 weeks. They quickly turned me away and wrote the email on a piece of paper to contact the manager. I’ll gladly take my business somewhere else and support a locally owned bakery. Overrated, Lack of customer service, would never order for parties there.

The donuts here are phenomenal & the service & owner (Grandpa) are equally amazing & friendly. Great selection, so many different kinds! Our first time here (and in Cleveland), and I’m so glad we stopped! Yum!! We’ll definitely be back!

Jack Frost Donuts is a Cleveland tradition right in my old neighborhood. The best Donuts in the World.

Great doughnuts

Outstanding ! High quality treats!

These donuts are awesome. Tasty and yummy. I give the 4 stars because Im not an icing fan and they pile most of their donuts very high. Sometimes more icing that donut. Too sweet with all that. Still tasty tasty options! Bacon maple & chocolate coconut are the best (no icing). Many choices that are unique and different.Totally a donut sundae! (Without the ice cream of course.)

Excellent donuts, staff seemed overworked and not overly invested

Theres not one donut shop that compares to Jack Frost!! We drive almost an hour each way to get these donuts! Service & quality is always on point. Theres something for everyone here..they dont disappoint! Super friendly faces behind the counter is a nice added bonus 😉

An awesome family run business right in the heart of Ild Brooklyn. Great donuts at competitive prices. Staff is super friendly and helpful.

This is the only review Ive ever done but this place is incredible you 100% must go

Visiting from out of town and tried these since they were closest to where I was staying. The store looks recently remodeled and very bright inside. We were served quickly and the donuts tasted fantastic. Definitely try the blueberry donut!

Operating hour is until 8pm, but they always run out of donut at 3pm and hung up a sign that says sold out. What kind of business have this terrible operating schedule? Cant make enough donut to last until 8pm? Then change operating hour to close at 4pm.

Best donuts ever.

Really disappointed ordered four PACZKI, 3 of the 4 were right, 1 was suppose to be cheese cake turned out to be cream filled like a cream filled donut, how can you screw up an order of only 4?

Great donuts 🍩😋