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Ronca Auto Group LLC
120 Brent Dr SW, Cleveland, TN 37311, United States
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Ronca Auto Group LLC
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Bu
Review №1

I bought a great car at a very fair price from Ronca Auto Group. I purchased my car from pictures and talking with Joe and his wife by phone. I had the car delivered to my home four hours away. I was completely satisfied with my purchase. The car is exactly what I imagined and what we discussed. They are very honest and trustworthy. I would definitely buy another vehicle from them.

Sa
Review №2

Very nice employee, fast getting the information I asked about the cars,reasonable prices.

Fr
Review №3

Just bought my 2009 Subaru Outback. Joey the owner, prayed with me and for our family and our new car. Highly recommend!

Ka
Review №4

The service was great and the staff is very friendly and they are like family and I would recommend them to others. I am very pleased, they made me feel at home I will be back. 😊

De
Review №5

Went there real close to closing time but the man there still let us test drive a car we were interested in. He was very helpful and gave us complete information.

Ti
Review №6

Lost a lot of respect for this dealer. Boat a boat from him, which he said was in great shape and ready to run. All maintenance had been performed. I should have known when we didnt even get to take it for a test drive and he only showed me it ran by running water into the engine while starting it that something was up. Got it home and on the same day the boat had no reverse and wouldnt idle. Took it to mechanic and it already needed a new Carburetor. Got that replaced, took it out on water and the engine started leaking oil everywhere. Back at mechanic and Im now being told it has bad pistons and will need a new engine to fix problem. I notified Mr Ronca of the issues I was having through messages and didnt even get a response back. a $14,000 boat that is useless and clearly was not ready for the water as he stated in his ad. I plan to pursue legal action due to this being sold with the existing problems, but being advertised as great condition.

Hu
Review №7

Highest quality person and buisness. Joey truly showed tremendous work ethic and great professionalism. I would recommend Ronca Auto to anyone looking for a quality car. Payment, paperwork, and title exchanges were quick and easy. Coming from out of state this trip was definitely worth it. Thank you so much for your patience and help Joey!

Ro
Review №8

Sold my son a SUV said he had been driving it and he may have, A week later it quit. Had it towed to Toyota dealership payed $300 to get it checked out. The hybrid battery box was full of water. The computer, wiring and hybrid battery were all bad. He took no responsibility and hung up on my son. A really bad experience for a young couple to go through.

To
Review №9

Bought my new car from here. Nice selection of cars an trucks. Great service, the owner was really nice helping me find the right one. Took excellent care of me. I would definitely recommend this place to friends an family in the future.

T
Review №10

Cars are priced right. They are used but in good condition.

jo
Review №11

We purchased a CRV from them and got home to realize it had a bad battery, we replaced the battery and after speaking with them on the phone we simply sent a photo of the receipt and they refunded us the amount for the battery.

Mi
Review №12

Great people, very nice vehicles. A great experience, knowledgable folks and a great overall experience. I highly recommend if you are searching for an automobile, please go see these fine people!

OF
Review №13

DO NOT! I REPEAT, PLEASE DO NOT BUY ANY CAR FROM THIS DEALERSHIP! THEY ARE IN THE BUSINESS OF SELLING LEMONS! YES LEMONS. THEY ARE NOTHING BUT LIARS. I SHOULD HAVE LISTENED TO THE OTHER REVIEWS BUT I DIDNT, AND THATS WHAT I GET. BUT IM ABLE TO WARN YOU GUYS SO YOU WONT WAIST YOUR MONEY ON THEM. TRUST WHAT IM SAYING ALONG WITH THE OTHER BAD REVIEWS. I PUT 1 STAR BUT IN REALITY, ITS 0 STARS. TRUST ME GUYS, THEYRE NO GOOD.

Ap
Review №14

My husband and I bought a 2008 Saab 9-7x from here. It is a great SUV, we love everything about it. Joey and his wife went beyond what we expected. They treated us like family. The auto mechanics are exceptionally good, they know how to fix everything. Thank y’all so much.

Ar
Review №15

Ronca Auto Group LLC is definitely a Family experience. The staff are inviting and friendly which ultimately helps make customers feel at home while purchasing a vehicle. I’ve been here three times within the past four years, whether or not I was the one shopping for a vehicle the staff treated me and my family like we were part of their team. There is no “pushy” environment here. Just professionalism. Thank you Ronca Auto Group LLC.

Ru
Review №16

Buying cars is a lengthy, time-consuming process, but Joey was great and accommodating from the start. He communicated via email and text to make sure we had time to meet. He was super responsive. From the test drive to negotiations, my wife and I felt well attended to. They fielded all our questions from financing options to details about the car. A variety of personnel was available to assist us. They were open and honest and transparent about the whole process. I highly recommended Joey and Ronca Auto Group LLC!!

St
Review №17

Dont trust these guys! Very unprofessional. I had committed to buying a car and the day before I was to pick it up, they sold it to someone else. I asked Joe if he needed anything from me days ago and he said no. I live in a nearby state so it took 5 days for me to arrange my schedule to get the car. Plus they wanted CASH, not a cashiers check. Sounds pretty shady to me.

Ca
Review №18

Amazing customer service. Everyone in the dealer is like a waiter always at your service. Honestly it took very long but is was because they were looking for the best deal for me in my financial status. Well come again and welling to recommend

Ca
Review №19

Was getting rid of my leased car and Joe helped me into an amazing Volkswagen CC sport, looks and drives great, for an amazing price! The process was quick and easy! Thanks so much for your help, couldn’t recommend you guys more!

Ma
Review №20

I had an excellent experience at Ronca Auto Group LLC. From the moment I contacted Joey regarding interest in a potential car purchase, he was courteous, polite, and very professional. He walked me through every step of my purchase and helped me get the deal I was looking for. He showed me every feature on my 2001 Lexus gs300 and how to customize it to my specifications. They really care about customer satisfaction. I’m recommending Ronca Auto Group LLC to all my friends and family.

Gr
Review №21

Theyre crooks. They sold someone a truck and everything they said that was a feature on it didnt work. When the person went back to talk about it they didnt want to talk. They refused to fix anything on the truck. Also they sold the truck for one price and wrote the bill of sale for another price lower of course.

An
Review №22

Family owned and operated make me feel I was home and my brother helped me choose my car.What an experience, Joey knows exactly what I needed and sale me, for the best price I could find, an amazing vehicle for me and my family. Very very happy I will spread the words we need HONEST dealership like this. HIGHLY HIGHLY RECOMMENDED

Jo
Review №23

I recently bought a truck from Joey and he helped me out when I was in a jamb I would highly recommend him

Ca
Review №24

Thank you Ronca Auto Group LLC for the great approach. It was my first time financing a car and he made the process really easy. A great experience for a first time buyer. Clear negotiation and a good break down of the details.

Ca
Review №25

I recently bought my 2001 Lexus gs300 from here and its a great car I drive it 40 minutes on the interstate every day and it doesnt give me any trouble. When I bought the car I noticed that only one side of my dual climate control wasnt working. I took it back to Joey and told him it was not working and he bought the new part and installed it free of charge and it was followed by an apology. Id recommend them to anyone.

Te
Review №26

Yo...All Honor...Thanks...In less than a week They dropped it off in my Driveway...*DeCaD2.+*#

An
Review №27

Awesome owners i buy all my cars here i currently have a 2008 Subaru legacy and a 2008 Infinity QX56 both reliable.

Di
Review №28

I have used this company for around 9 years they have serviced and still do my 2 Toyotas the price has been great and service is excellent it is so nice to have a company that is friendly and one that I can count on taking care of me . Their cars and their on site service is very reliable.

Ch
Review №29

Had a great car buying experience here. Service was friendly and not at all pushy. On-site mechanic is a huge plus!

Ma
Review №30

I really enjoyed my experience at Ronca Auto. They were very helpful and treated me like family. I got a reliable car from them 3 years ago and it’s been great!

Br
Review №31

I bought a Ford F-150 4x4 which does not work...V8 4door truck and have had it about 1 month. I’ve driven it for 8 days out of almost 1 month. Replaced all new small bulbs in my cargo lights and inside dome light, sockets were taken completely out of the front seat map lights, so basically the only lights that work are the headlights and break lights on the truck. The trailer hookups have no power”which I bought this just for personal transportation to work and to haul my horses” can’t do any of that. It’s been the a mechanic twice so far and the first time was the alternator was rusted throughout the whole underneath and through the alternator. Put a new one on, mind you I’m making payments and full coverage insurance on this truck, drove it 8 days and it’s still parked in my yard. Wiring doesn’t have a stable connection to the alternator to charge my battery much less running lights. I can’t drive it and it’s been towed once off the side of the road. $70... repaidand parts $500 and it dies when it’s put in reverse and turn left while backing up. It has to go back to the mechanic again for the wiring and fuse check and rust is so bad that it’s not going to be easy narrowing down the problem. Check engine light never came on. They told me that this truck had no engine problems and they actually drove it for a little while. He would have experienced the same thing I’m experiencing now two days after I bought it. Told me everything passed Tn auto inspections and everything and a good price. I’m so disgusted at this whole situation now that I just called and said mail me my tags cause I can’t make it up there or to work in it. It’s all I’ve got now and having to keep my job to pay for this piece of junk sitting here. I had to take my sons truck and we’re swapping out days for something to drive. I’m upset and had to borrow money to finance this truck and don’t have the money for these costly repairs at all. I called and told the guy what was going on and he told me sounds like a bad alternator and it’s not pulling enough power to the battery. I said no the battery is just fine and something electronic is still draining the alternator because it’s pulling less that the battery, and just basically said I’m done with all this and to just send me my tags and registration in the mail now! He said he would but never apologized or mention the fact he knew about this issue because he had driven it with his family. Again, I don’t know what to do now. I can’t lose my job, I’m a single mom and need this truck to do what he said with no engine problems and he lied to my face for a sale. Disgusted with this dealership!!!

sa
Review №32

Joey and his wife were very helpful and honest. I bought a Nissan from them and it has been great. I would recommend them to all my friends and family.

Ca
Review №33

Dealer is selling an overpriced 2000 4Runner that needs A LOT of work. Took the vehicle to Toyota dealership down the road to run diagnostics on it. Discovered it needs a new timing belt, spark plugs, and ignition coil ($1224). When we took it back to the dealer to discuss/negotiate the price of the vehicle he was combative and questioning what the dealership suggested. He was incredibly rude and started verbally attacking us about the vehicle we were trading in. FAIR WARNING: DO NOT DO BUSINESS WITH THIS DEALERSHIP.

Sa
Review №34

Super rusted out vehicles, they get them up north, bring them down here, hide repairs they need, and covers all of the rust in a thick coating to hide the rust. Very rude owner as well.

Ju
Review №35

I was totally shock how these guys handle my business. They were very professional, friendly, and honest. I would highly recommend them to anybody!

Re
Review №36

Him and his wife sold me a car last week on the 19th after we got in a car accident on the highway with our 3 kids. Within 4 days the car he sold us broke down on the side of the highway and went to the shop, it cost $700 to fix, I’ve called them numerous times and they won’t pick up the phone and speak to me. I only asked them to change the car out for another one, I paid them cash which was all I had in my savings. Do not get a car from them, they are not running an honest business

Pa
Review №37

Nice selection of pre owned vehicles. Very professional and would highly recommend.

As
Review №38

Such a friendly atmosphere. They were very helpful and helped me find something that fit my familys needs.

Da
Review №39

Bought 3 from Ronca. All were great and they handled my concerns promptly and very friendly.

To
Review №40

Great experience. Always helpful.

Le
Review №41

We had a great experience with them and got a great car!!

Wi
Review №42

Dealt with a lot of bad car dealers and have been screwed often this is a great and friendly place for cars the prices are very well priced and good selection

Au
Review №43

Sells Toyota 4runners, trucks, wranglers, and even a hummer covered up in rust. Bought a Tacoma awhile back with everything undercoated and turns out it had a hole in the frame one day when I was pressure washing it and the undercoat came off. They undercoat all of their 4x4s so beware😃

Co
Review №44

Super helpful and Joey is a great guy!

Ja
Review №45

Liers

Ka
Review №46

Over priced ragged out cars from up North.

Cr
Review №47

Super helpful and friendly

Eu
Review №48

If I could post negative I would the air flow sensors were backed out so the vehicle I bought would run because catalysts were no good the check engine light came on in about 50 miles but I didnt think much of it until it wouldnt run so thats how the sensors were figured out and now possible head gasket problem because of overheating so I wouldnt recommend this place at all

Ri
Review №49

Very professional and friendly staff.

Information
9 Photos
49 Comments
3.9 Rating
  • Address:120 Brent Dr SW, Cleveland, TN 37311, United States
  • Site:https://roncaauto.com/
  • Phone:+1 423-813-4101
Categories
  • Used car dealer
  • Car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–3PM
Payments
  • Checks:Yes
  • Credit cards:Yes
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