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Montrose Auto Outlet
9600 Brookpark Rd, Cleveland, OH 44129, United States
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Montrose Auto Outlet
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ti
Review №1

By far the best car buying experience I’ve ever had . Although my credit was poor my car sales agent Mo didn’t let that worry me or concern me ... he got me approved and into a great vehicle unlike several other dealerships I went to . No longer driving something unreliable. I highly recommend utilizing Mo with your car buying experience, genuine, humble, knowledgeable and definitely gave me some great advice . I’ll be back to level up again at Montrose soon . I’m definitely a very satisfied customer .

Bo
Review №2

My wife and I are looking to purchase a car in the near future and decided to see what kind of options we had in our price range. We went to Montrose and Shayla assisted us. Shayla was kind, helpful, and asked all of the right questions. When it is time, we will absolutely be visiting Montrose, and with Shaylas help I am confident we will find the right car for our family.

Jo
Review №3

Wow, what a friendly atmosphere! Eileen really took the time to listen to my needs and make sure I found the perfect car for my lifestyle! Would highly recommend this lot for anyone looking for a new vehicle. I never felt hassled or pressured at all. I really feel like I have a friend at Montrose Auto.

Ni
Review №4

Eileen took great care of me! She was knowledgeable and super helpful with any and every aspect of the process. This was by far the best experience I’ve had. Ask for Eileen for sure. You wont regret it. She genuinely cares and does her best to get you exactly what you’re looking for!

To
Review №5

No was incredible! He displayed such great customer service and really did an outstanding job of making sure you felt like you were being taken care of. It was a very pleasant experience working with Mo and finding my new car! I would recommend him to anybody looking for a new vehicle.

Al
Review №6

I had the most welcoming experience working with Mo. He is extremely professional and kind, and will get you the right car for you! I was initially very worried however he made the process extremely easy. he’s extremely professional and charming at the same time, made me feel like family. I will definitely be doing business with Mo again.

To
Review №7

Shayla is a very good sale. She help me a lot and give me the best price for the car. Thanks

Ja
Review №8

Thanks Jason, and Eileen for the easy transaction on my new truck! We will be enjoying our 2014 F-150.

Mi
Review №9

Angie was a great help. Very knowledgeable about the variety of vehicles they had on their lot. She took the time to go through things with me and answer all my questions as a first time buyer. Very helpful, very friendly staff.

Ma
Review №10

Matt in service was awesome. Very professional. Everything went as plan. I highly recommend this dealership for purchases and service

La
Review №11

Just wanted to post a shout out to Jason T, @ Montrose Auto Outlet in Cleveland, Ohio. He was very supportive and listened to our needs for a vehicle and found a great one for us. We couldnt be happier. He even went the extra mile to come to our home and download reports, etc. needed for the purchase. We will definitely spread the word of what a nice place this was and working with Jason, Eileen and the staff made it memorable.

Vi
Review №12

I would like to personally thank Jay for a quick and painless buying experience. Communication was excellent, clear and to the point.No games! I never felt pressured or rushed. Price was as negotiated with no surprises. I feel Montrose is a trustworthy dealership and I will not hesitateto purchase from them again.

Ka
Review №13

I am so happy I chose to work with Shayla Middlebrooks. She was super knowledgeable and very friendly. She took the time to answer my questions and address any concerns as I am new to the car buying process. Highly recommend and will absolutely be continuing to work with Shayla!

gm
Review №14

I had the BEST experience purchasing my vehicle with Montrose. My sales lady Angela Hopper was the best... I spoke with her over the phone and explained what I was looking for and she put me in an awesome vehicle. I was only there maybe 30 to 45 minutes just to sign paperwork.. I recommend Montrose for anyone looking for a vehicle.ThanksKristina

Gh
Review №15

Had the best experience by far with Mo! Helped me out as soon as I got there and enjoyed every minute of it. Very helpful and made me feel very welcome, would definitely recommend this place and make sure you get into contact with Mo!

Rh
Review №16

Tom and Gus we’re phenomenal! Very easy to work with. I’ve had horrible experiences with slimy dealers at other dealerships in the past. We decided to try Montrose based on their good reviews. Tom and Gus were upfront and helped us find a vehicle within our range. They were honest and didn’t try to oversell into something we couldn’t afford. I’m happy with their service and will return to Montrose in the future!

Ma
Review №17

Shayla was soooooooo helpful and super nice ! I will be back just for her ! Great customer service! I will be telling everyone to go to her from here on out. You dont find great salesman like her

Da
Review №18

Jay is the kindest and most honest salesman I have worked with in my life (extra points for the killer beard). He treated me like family and got me in a new safe vehicle for an awesome deal. You can expect me back to see Jay next time I’m ready for a new ride!

Lo
Review №19

Forget every other car salesman there, Jason jumped through hoops to get me into my dream car. Forever in his debt, he also made sure that everything was clean and worked properly. Truly blessed to have that guy working for you guys!!

Ch
Review №20

Because of one specific person, Im giving this a 5-star rating. The salesmans name is Mo, and believe me when I say that he delivered the best customer service I have ever encountered. I didnt feel rushed or under any sort of duress, and I had the impression that he was a trustworthy individual. He listened to my worries and informed me. Thank you so much, Mo! I hope to work with you again in the future!

Sa
Review №21

I called in to inquire about some of the vehicles in stock and Tom Donelan was so helpful and answered all of my questions. I appreciated him taking the time to give me all of his attention and listen to my needs. Thank you for the great service!

Me
Review №22

Eileen was so friendly and patient with all my questions. She went above and beyond for me and my particular needs. Can’t recommend Montrose Auto enough! Thanks Eileen for making the whole experience so pleasant.

Mi
Review №23

Shayla Middlebrooks was so kind and helpful to me when looking to get a car. She gave me great advice and was so personable and friendly. I appreciate my experience working with her at Montrose. I look forward to working with her again and will recommend this dealership greatly!

Ri
Review №24

Angela was a joy and very efficient and informative in her job. I feel privileged purchasing a vehicle from her. Its been an enjoyable experience. Looking forward to returning

b
Review №25

Great dealership to work with and Amanda is awesome. Great experience- THANK YOU Amanda.

La
Review №26

I had the most pleasant experience working with Mo Cherry this guy asked me what I wanted and he gave me exactly that no pressure at all! He’s your guy I tell you he will get you right! I was so terrified looking for a new car he made me feel comfortable, he’s extremely professional and funny at the same time. I will definitely do business with him again.

He
Review №27

Had a good experience there with Mo Cherry. He definitely will take care of you & is thorough with your car buying experience!! Recommend going to see him if you’re in the market to buy a new or used car!

Br
Review №28

Shayla is the best! She’s a very polite young lady who works hard to make sure you’re a satisfied customer. If looking for a vehicle definitely ask for her!

De
Review №29

Definitely had an awesome time with Angie come see my girl!!!!

Me
Review №30

Stopped at Montrose to browse the lot and was kindly greeted by Tom Donelan. He was super helpful and listened to my situation and needs about a vehicle! Highly recommend!! Thanks so much!!

R
Review №31

Yo this dude Jason worked so hard for me! I don’t know how he did it, my credit is SHOT, but he went that extra mile and got me into a vehicle that I’m absolutely in love with. Go see my dude Jason and get right!

Gu
Review №32

The Absolute Best Car Buying Experience starts with Mo Cherry at Montrose Westside!!! I have bought a total of 6 cars from him so far and counting. I will not buy from anyone else! To yourself a life long favor and go see Mo for all your New or Used Car Needs, youll thank me later!

Gl
Review №33

Moe, the car sales was great to work with through the entire process. He was very professional, and over all, got me a fast approval on the SUV I wanted at great price . Would highly recommend.

Ke
Review №34

I’m glad i choose this dealership to purchase my first luxury truck!! Mo Cherry made my buying experience wonderful. Very pleasant Man as well as the other people that works here. I truly recommend others to purchase vehicles from this location.

Th
Review №35

Jay was wonderful. No pushy salesman tactics instead treated us like family. We were in and out in no time and we love our van. Stop in and ask for Jay, youll be glad you did!

Ma
Review №36

Our salesman, Mo, had the perfect amount of persistence in his follow up to get me in the door for my dream vehicle and I’m so thankful he did! While my family was there, Mo and his father were personable, helpful and a pleasure from start to finish. They were so kind to us and our children and if I didn’t plan to have this car for a long while, I’d be right back to shop again! I will refer anyone to their store and am so happy with my purchase and experience with Mo!

Ty
Review №37

Danny ambrose at Montrose Volvo was amazing to work with, he got me into a 2018 WRX with really no hassle at all, hes only 19 but dont let it fool you, Danny is a great salesman, I even traveled two hours from Toledo to work with him thankyou Danny and the rest of the team!

Ja
Review №38

Shayla Middlebrooks was amazing to work with! Quick, easy, and informative! Very easy to talk to! Made this car buying easy and painless. Thank you Shayla!

Qu
Review №39

I had a wonderful experience working with Angela Hopper. Angela was very polite and efficient, knows what shes doing and most of all got me into my dream car... I definitely would recommend her to anyone... Thanks Angela!

An
Review №40

I would like to say how my experience with this dealership was nothing short of amazing. Angie and Gus were honest and helped me get the best deal and bang for my money. Also, I can not forget Brent the finance manager he made my process smooth and quick. These guys are professional and have a great sense of humor they make you feel like family. Thanks guys I love my car.

Ma
Review №41

We just purchased a car there our salesman was Mo Cherry.He went above and beyond to make the deal happen. He treated us like a king and queen. They will always have our Land Rover business!

Je
Review №42

Tom Donelan was so helpful. Got me in & out. All smiles, he’s AMAZING.

Ma
Review №43

Mo Cherry was knowledgeable, professional and courteous throughout the search, negotiations and purchase of my vehicle. He understood my needs and my budget and was able to accommodate both! I highly recommend Mo and Montrose Westside Auto.

Se
Review №44

Wow, I was in and out in less than 2 hours and got exactly what I wanted. Jason Tomlinson went out of his way to make sure me and my family(family of 6) came out with a vehicle that accommodated us all. Highly recommend, his customer service was next level. Great job!

Fr
Review №45

JT and I think Ellen were very helpful and pleasant. Would definitely recommend

Jo
Review №46

Came in and worked with Mo Cherry recently and had an amazing experience. As helpful and honest as they come, and was happy to answer any questions that I had.

Da
Review №47

It was such a pleasure to work with Mo, we will be customers for life he was so respectful, personable, and most important of all got us a great deal!

An
Review №48

Painless car buying experience. No pressure to buy from the sales team and they were all very polite. Tom Donelan was super responsive in our initial emails and a pleasure to work with throughout the entire process.

Ri
Review №49

Angie was very helpful with my paper work in the buying process of the vehicle wanted to purchase. Angie is also very knowledgeable.

ra
Review №50

Walked up and was greeted by Danny. He knows his cars. I was looking at an older car but he got me interested in another with more bells and whistles. Will def come back when Im ready to purchase. Not pushy and was happy and patient. Wont get one from anyone other than him at this point. The other dealerships in the area didnt have what I was looking for and were unable to sway me.

El
Review №51

Shayla was great! She was super friendly and knowledgeable. Great experience!

He
Review №52

We purchased a used vehicle from Montrose Auto Outlet and had Jason as a sales agent. It was the smoothest and fairest car purchase we have ever made. We were in and out in three hours. Usually, you go to the dealer and have to wheel and deal and it all feels so frustrating. Jason gave us an idea of our trade in value before we came, and when we got there he did not change it. He told us exactly what we asked and didn’t try to sell us on anything extra. He was kind, real, polite, and very chill. Honestly I wish all people who sold cars were as awesome as him. After we left, we realized that we had forgotten sunglasses in our trade-in, and he went out of his way to mail them back to us. I highly recommend going to this dealership, because it feels like they have very high standards for the people who work there. Extra huge shout out to Jason for being so awesome.

Ly
Review №53

I came here the other day to look at buying a car. the woman who helped me was named shayla middle brooks I believe. as a young woman i’ve always been scared of getting cheated out of a bunch of money because of my lack of knowledge on cars but this woman was so gracious and helpful I had no fear! thank you again shayla:) will definitely recommend this place to my other female friends

Ph
Review №54

I came in and worked with Mike Johnson, and he was a great help. He was very patient and answered every single question I had to the best of his abilities. Highly recommend working with Michael if you need a vehicle.

No
Review №55

Jason is the only dude I’ll ever get a car from again. This dude made it possible for me when no one else could. Now I got me a hot ride and my woman can stop complaining about my old POS truck!

Cr
Review №56

I was assisted by Danny and I have to say, he was incredibly knowledgeable and patient with me on all of my questions. On top of that he is polite and listened to all of my concerns as a buyer and helped me feel comfortable with searching for a new car. Ive never met a salesman like this young man. When I come back to make a purchase, I want it to be from Danny!

Ja
Review №57

Danny Ambrose was absolutely amazing! He knew everything about all of the cars and was not too pushy as a salesman. I will be sending all of my friends and family to him

an
Review №58

RAFI & JASON, It was a pleasure to do business with.Would definitely do business with again. Highly recommend these guys.

Ji
Review №59

I give Montrose Auto Outlet 5 stars because of the experience I had with sales professional Angie. She was spot on with the follow up and knowledge she had in the business. I appreciated the way she treated us as well. I would recommend going to this dealership because of the professionalism and honesty I experienced. Thank you Angie for making my car search experience the best it could be.

ya
Review №60

I just want to say thank you to Angela Hopper 😁 she was really nice, helpful, and made it a good experience to purchase a car.

An
Review №61

Tom Great salesman… treat us with lots of respect… very Patient… and friendly service… we will return… 😊

As
Review №62

Shayla Middlebrooks went above and beyond to make sure our experience was so great!

La
Review №63

My salesman was Jay. I couldn’t ask for a more knowledgeable, experienced and attentive salesperson. I told him what I wanted, what I had to spend and what car I was looking for. He worked tirelessly until he found what I wanted. Ask for Jay, you can’t go wrong.

Jo
Review №64

Got a great deal on a sweet Kia optima MO was nice and helpful and got me in and out couldnt ask for better service

Be
Review №65

First time buying a car went in Jason T was very helpful did try to haggle me, helped me find the right car I needed, couldn’t be happier will Recommend this place to anyone who I hear needs a car.

St
Review №66

Jay was very helpful when I was looking to trade in my car for something a little newer. Would recommend to anyone looking for a new to you car.

La
Review №67

Tom Donelan was a pleasure to work with, and made the purchase of our new car an absolute delight. He is respectful, supportive, thorough, and helped answer all of our questions with excellence. We highly recommend Montrose Auto Outlet, and Tom! Were so happy with every aspect of this transaction. Thank you Tom!

Jo
Review №68

Mo helped me and my dad with 2 brand new cars. Very pleased with his work. Easy to work with

Ke
Review №69

Bought my new Jeep Cherokee from Mo Cherry !! I will never work with another salesperson again! Best experience of my life with him. Make everything a breeze was in and out in less than 2 hrs boy that man is effective and efficient!!! Go to Mo hands down youll never go anywhere else again!!!

Da
Review №70

Angie and Shala were very knowledgeable and easy to work with. Great buying experience.

Ha
Review №71

Thank you Angela for all your help finding a new car we greatly appreciate your help and honesty.

Sa
Review №72

Came in to look around, talked to Eileen. She gave me a lot of good options; great experience

Lo
Review №73

Great service! Jason was very helpful and I was able to get a car that day. Can’t thank them enough

Ma
Review №74

Mocherry is the absolute best car salesman I’ve ever had the pleasure of working with! He has sold my entire family and believe me I am Italian so my family is huge he has sold my entire family a vehicle from Montrose Westside this man is a magician and a miracle worker he is your guy don’t hesitate and go see Mo today at Montrose Westside!

Je
Review №75

I have to thank Angie, Gus, and Brent for making this an enjoyable process. They were sensitive to the limitations i had and Gus had a plan to get me where i wanted to go in less than a year. I left with having hope.

EL
Review №76

Today me, myself and my husband went in search of a car. Jason Tomlinson was extremely helpful! He helped us find our car. Thank you for that! We love it!🙂

gi
Review №77

Angela was very helpful with my purchase, I really appreciate her honesty, she made me feel at ease from the beginning I really felt the car purchased was a bit too much for my income, nevertheless I quickly realized that I made a smart purchase, thank you Angela.

Ka
Review №78

The people at Montrose were very friendly to me and a great assistance. Angie Hopper was very professional and kind with me.

Sh
Review №79

May 14, 2021 My experience was Excellent working with Angie was a Joyvery courteous all around people personShe really made sure I was satisfied withApproval Joy helping to reestablish myCredit. She is & A1+ too Montrose Westside. Apologizes in delay Beautiful.Thank U so much

Jo
Review №80

Angie was helpful and knowledgeable on all the cars she showed us while looking for a new vehicle

Ke
Review №81

Wonderful experience, very helpful and accommodating, Mo did a great job answering all my questions, very pleased. Wish all dealers were this helpful.

Em
Review №82

I wanted to share my experience at Montrose because I have nothing but good things to say. I was greeted by Danny A. immediately when I walked through the door. He was very friendly and polite throughout the whole experience. I didn’t end up buying a car that day, however, in the future I will definitely return and ask for Danny. 10/10 customer service.

Do
Review №83

Mo and Danny gave me a great experience from beginning to end. I definitely will work with them again on my future car needs going forward.

Hi
Review №84

Danny is a great salesman! He has a very outgoing personality and talks very well about the cars and the business itself. So thank you to Danny, I will definitely be back again.

Ba
Review №85

In and out in 30 minutes, thanks for helping me out with getting my new Jaguar, Mo

Ch
Review №86

Had a great experience working with Mo Cherry and Danny. Great no pressure sale with excellent customer service. Ill look to Montrose for my next car buying experience.

Ju
Review №87

I had the best car buying experience Ive ever had and Im grateful for the staff at Montrose for making what is usually a stressful experience, fun! Mo Cherry was a pleasure to work with, he took time to explain every detail to me and answer all my questions. I felt like I was getting VIP treatment for sure! Mo was friendly and professional and I would recommend him to anyone that is looking to buy a car.

He
Review №88

Jason and Eileen were a great help to my car finding experience. Reccommend!

Ja
Review №89

Shayla Middlebrooks was our salesperson. AMAZING, great to work with!!! Highly recommend!!!

St
Review №90

Jay was very informative and extremely helpful. I will recommend everyone I know to go see him .

Jo
Review №91

Jason Tomlinson was a great help and I recommend him to anyone looking for any car. Great consultant.

An
Review №92

Very friendly staff, Danny Ambrose and Mo Cherry were very helpful on the buying process. Definitely will come back when looking for another vehicle.

Br
Review №93

Mo made a miracle happen based on my situation. Very little down payment and affordable note. I will be back when it’s time for a upgrade.

Ch
Review №94

Absolutely love Moe he’s the best and very professional!

Ra
Review №95

If you need anything go to Danny! This guy knows his cars and is super helpful and friendly! When I need to trade in my car I’ll definitely go to Danny.

ro
Review №96

Mo Cherry is an excellent sales consultant! HIGHLY RECOMMEND! Look forward to working with him again. Thank you so much for making this an easy & FUN experience.

Da
Review №97

Fantastic Experience from start to finish. Worked with Jeremy on getting into a new Velar. Happy with with the entire experience and would recommend Montrose if youre looking to get into a Jaguar or Land Rover vehicle!

Ja
Review №98

I worked with Jason he was nothing but GREAT! Highly recommend Montrose staff! I absolutely love my new vehicle!

Sh
Review №99

Mo Cherry was easy to work with and gave me a great deal! I was happy with the service and respectful follow up!

Ca
Review №100

Was helped by Danny and he was amazing. Helped with everything and had an answer to all my questions. When i come back to buy it will 100% be from him :)

Information
100 Photos
100 Comments
4.3 Rating
  • Address:9600 Brookpark Rd, Cleveland, OH 44129, United States
  • Site:http://montroseautooutlet.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 216-351-9999
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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