Both counter gentlemen were helpful knowledgeable and friendly.Your lucky to find 1 of the above mentioned when it comes to customer service. Its not luck at West marine they are flat out good.

Hang on to your wallet people! Nice products in house, but only 400% higher. Shop online.

Jason and John were very friendly and helpful. Thanks guys

Amazing experience, Kevin was super helpful and worked with us. Would 100% recommend.

Great service from Jason. Always helpful!

Always friendly staff..They will help ya get back on the water

This store downtown looks like a tornado hit it. 3 guys at the counter. ZERO help like I would have gave stars for review. Overpriced! Buy online and save yourself a trip

We spent way too much as always. But unfortunately (or maybe fortunately for our wallets) they didnt have any mounting hardware for the marine grills. Im not sure how your supposed to use your new grill on a boat without mounting hardware.

Never knew there was a store this close to downtown!

Cool and helpful staff!

Jason is always helpful and an asset to the company!

Everything you need for your Marine Endeavors but unfortunately they are often out of stock of many items.

They do boat stuff, its alright

Great service and attention to detail

Fast, friendly and knowledgeable service!

Great customer service!

If your looking for Marine items go here first. I will be honest about this place, it will cost a little bit more, but you dont have to pay shipping fees nor wait for it to arrive. A little tid bit, you can have it shipped to your home free. also, if you live too far.Capt. John T.

Fast service friendly staff been using them for a few years now for my winterizetion materials at a reasonable price

Prices a bit steep compared to online.

Seems like a nice place for boating and maritime recreation however I was led to believe that it was also a bait and tackle store and they only had coolers and filet knives. Not even a single fishing rod.

Kevin is awesome. Great customer service.

Super helpful staff!

West Marine has always treated me very well. Extremely helpful staff who are willing to give good advice, and youll likely be in the store for under a minute before someone asks to help you. Cannot say enough about the customer service.Good selection of both fun stuff (clothes, floaties, knick knacks, etc.) And work stuff (paint, adhesives, hardware, etc.).They price match Amazon as well, no questions asked. Also they have a very generous return/replacement policy.

Prices a bit high but quality goods and great selection. Very helpful staff. In Cleveland this is an reliable place to get the thing you need for water sports.

The folks that work here are so cool and they know were everything is, I can get in and out, in a jiffy.

The staff was very helpful and professional. They even had a few suggestions on where I could get something that they didnt have. Have purchased from them in the past and with their price matching and their contribution to the youth sailing foundation for any of my purchases there is no reason to buy from anyone else.

Friendly and knowledgeable staff. Convenient when working downtown.

Had to return an unused item, hassle free. Had an interesting conversation with the gentleman behind the counter. He was from Trinidad and quite, knowledgeable regarding boats.

Had everything I needed

Looked nice but did not have battery for my boat.

Theres nothing they cant help you with. Its pricey, and yeah Amazon is cheaper. But you can guarantee u got exactly what you needed. The fellas there are knowledgeable and seem to actuly care. Parking available mainly next to a parking meter, and its not in the best of neighborhoods.

Great people very informative and Good discounts..Thanks Jason Excellent job

I would give 0 stars if I could. Do not deal with this company. Very unfriendly and unprofessional staff. Especially the manager Kevin was not helpful and empathetic to our poor buying experience. We will file a complaint with the Better Business Bureau. Please take you business elsewhere. West Marine will not earn one more dollar from me.

John knows his stuff! Friendly service and advice.

Very well stocked location with good prices. Drew was very friendly and is extremely knowledgeable about boating needs.

Seem to always have something I need.

Very helpful and a good selection although a little high on some things but thats to be expected from a specialty store. Ill be back for sure.

I called and asked if they carry lowrance HDS live units and the guy on the phone said they did. So I drove 40 mins to go buy one, get there and they dont have them. Then the person in charge tries to tell me that they are the same as the carbon units just different software... either he was not informed on the products he sells or simply just trying to push the sales on the carbons...

Great service from bob helped me find what I needed as as new boat owner

Great selection of boat products and friendly staff. Very helpful

Awesome staff. Free parking. Great selection and good sales around the holidays.

Great store helpful employee!!!

Awesome customer service!

Always Have What I need and if they dont. Will order it and have it next day...

Very helpful and knowledeable staff. They helped me find the pump I was looking for to purge my oil and also suggested oil spill pads for a clean project.

I go here once a month always find something I need.

Some people there very helpful, some in too much of a hurry.

Friendly and helpful, people are knowledgeable about boat work if they dont know it they ask someone who does

I went in with a general question and the associate that talked with me was very friendly and curtious. He also know his product.

Very professional and knowledgeable staff thank you again

Good staff, very helpful. Price match guarantee helped a lot!

Qaey OK...not what I expect seing I heard so mush about them on how mush they know about things for boats..but when u call to ask a simple Common question,they need a lot of information to get what u need...unlike other places I called they already know what u need by 1 simple example even if you dont know what the peace is called...this people want serial numbers and god knows what else for something so common on any boat...not worth the hasstle to me...I rather pay more and not deal with having to deal with all that..my point to all this is Im a auto mechanic myself...I worked on all types of cars and trucks...u ask me any questions about any car or truck I quarentee u I know what it is by 3 simple common things..Year/model/engine...thats all u need...dont care what it is.

Good ring gear snow gear

The employees were extremely helpful in finding what I needed. I was in and out in 25 minutes with everything

Helpful clerks clean and stocked fairly good

Great place for boat in stuff

Very helpful

Offers many things for outdoor adventures!

Very helpful staff with a decent selection of marine products but very over priced.

Place to get stuff for boats. If you need it now. Here it is.

Im glad that they have additional parking in the back for them

Great service from cool smart people

They were very willing to speak with us, disappointed that there is no bait, almost no tackle, 3 rods in the whole store.

The staff are very helpful

Helpful staff!

Great service.

We were looking for bait to go fishing, and they dont sell any bait or anything related to fishing. Theyre more of a boat shop.

Very helpfull

People are very pushy..cant take no for answer

Very knowledgeable staff!

Good place.

Lots of boating stuff

Expensive

Salem