Smith Auto did excellent work on my car theyre where friendly Professionals I,am very satisfied with the work that was done on my car I highly recommend To anyone looking for a auto repair take your car to Smoth Auto repair

I trust them to keep me apprised of any mechanical concerns. My Toyota has over 200k worry free miles!!!

Super helpful and my car is running like a dream. Did their best to fix my car without unnecessary expense.

Friendly staff, great service, and nothing more is done without consult and consent if other issues are found. I have no reason to take my car anywhere else, Smith Automotive is my one stop repair shop.

Great place but I forgot the phone number and his name

Todd was very up front and honest. I would not hesitate to take my car back to them for any future repairs

Talked to a service tech, and he said the earlier we could bring the vehicle the better. He said there was not alot to be repaired at that time. Sounded reasonable and we even had the part to replace what was damaged. We towed it over to them so it would be there to look at. The service manager had a totally different attitude about it! He said they would have to look at it later, he had to use their own parts an then gave me an estimate with an oil change I never asked for! After being messed with other bad mechanics, this sounded no better. So I reluctantly had my car towed back.

The owner and staff are courteous, professional and very knowledgeable, it is well worth the time to take your vehicle to them! You get what you pay for, and you pay for what you get with Smiths, and I got great service at a great price and will always take my vehicles to them, you should too. You CAN trust them, they have a proven track record. They will tell it to you straight and offer every option to your repairs. I appreciate all the hard working staff there, thanks folks! - Michael Hedden

Good, honest, and prompt.Cant say anything bad about these people. Definitely will return to have vehicle worked on.Thanks Mr. Todd Born!

Great service with knowledgeable staff.

Had my first oil change at Smith Automotive a couple of weeks ago. They did a great job and are absolutely the best value around. They made me aware of some other services that were recommended by my car manufacturer for this time frame but werent pushy with them, and I really appreciate that.

Very good work. I’ve used them twice. The first time was extremely fast and affordable for the amount of work being performed. The second time was a bit longer but not their fault. Parts weren’t readily available and a broken injector called for specific special tools to be purchased and they bought it without raising the price of the repair.

Ive been a customer since 2017. Theyre reputable & timely.

Went in for an oil change. They also did a complementary vehicle check.

Ive had the guys work on my vehicle several times over the years, I feel like they are honest, fair, and knowledgeable in in car repairs. And this is the only place that Ive network on my issues in Cleveland.

They where very informative and friendly. I will use them in theFuture

Very nice, very professional crew. They are the best that I have ever met. Super happy with the work they did and will definitely use them from now on. Highly recommend!

After getting a quote for some needed work on my 2013 Honda Accord from honda dealer I took the car over to Smith automotive where they d the exact same work for 25% less. I have heard positive things about Smith automotive for years so, of course, they got my business.

We have had 11 Hondas over the years and currently own 5, we have always had great and timely service from Smith Automotive over the years. Thank you for taking care of our family Honda fleet 🥰

Very pleased with service. Ran into a slight problem, but they exceeded my expectations on handling it. Dealership quality repairs at wallet friendly prices.

Friendly people and great service!!

The staff are very friendly and helpful. They checked out my suburban and gave me advice about it.

I recently took my 2006 Honda in to have the oil changed and AC serviced.I have had it in a couple of other shops and told them it was running rough and the gas mileage was terrible, but the problem was never fixed.I thought it was just because it was high mileage and was to the point of trading it in, because I drive to Chattanooga for work and have to have a dependable vehicle.When Dewy called and told me they found a split in the bottom of the air intake hose, I started ask him the symptoms. He sent me pictures and an estimate, which was very reasonable. I also like that they guarantee their work.It is running much better and I have noticed an improved gas mileage.The staff was very friendly and helpful.I would recommend Smith Automotive and willbe using them to keep my car in top shape!

They do quality work at a fair price.

Great work. Great communication. Quick service. Not knowing any mechanics in the area, felt like I found an honest one I can trust.

Smiths Automotive has terrific customer service, knowledgeable mechanics, and fair proces. I have been exceptionally pleased with my experience here and will bring my vehicles back in the future.

They were very kind and helpful. We were from out if state and our car broke down in town. They helped to diagnose it and let us hang out until our ride got there. They were very helpful and easy to work with. While we didnt wind up getting our car fixed with them (had it towed to a dealer), I wouldnt hesitate to have them work on my car.

I started using these guys for my personal vehicles and was blown away by their Professionalism and service. I now take all of my business vehicles there as well. It’s hard to find a good mechanic that you can trust. These guys have earned my business for the long run.

Very honest place here. If you are given a quote you can count on what they give you will be the lowest around. Even if somehow someones quote happens to be lower, does not mean you will get the quality & all around courtesy you will get at Smith Automotive. Will recommend to all I know.. Thanks again

When I pulled up in a tow truck at the close of the business day, carrying my poor Subaru that had just stopped dead on the interstate, I was feeling more than a bit insecure about how the rest of our evening would turn out. Jonathan and the folks at Smith Automotive helped me feel like everything was going to turn out alright for me and my 8 year old son. We had to stay the night in Cleveland, a town I knew nothing about, before work could get started, but I was given a lift to a motel and a promise of immediate attention to the problem in the morning. It was quickly assessed the next day, and although I had to leave my car with them for extensive repair work, I always felt it was in safe and capable hands until I could return for it. There were several options to consider to get the car back on the road, and I was given realistic details about each one to help my decision making. When it was finished, Jonathan shared a very detailed account of the work that was done and the choices made. I dont recommend getting to know the folks at Smith Automotive in the same manner that I did, but if you ever do find yourself stranded with car trouble near Cleveland, TN, your mind and car will both be put at ease with professional care at this convenient shop on the side of the highway. I rolled away with my car sounding great and a nice parts-and-labor warranty in hand. Keep doing what you do, guys. Thanks for all your help.

These guys did an outstanding job on my wifes Honda pilot. And did a whole timing belt/water pump replacement and has it ready the same day we dropped it off! Great job guys!!

Great People | Poor CommunicationThe bad then the good. My car got towed and dropped off and I didnt get a call that may car had been received. My car was looked at and I didnt get a call that it had been. I didnt get an invoice emailed to me for expected repairs. All of this spanned a week and a half where I had to make contact to get information. While the rep i talked to was super nice and super helpful, the poor communication wasted my time. I was charged for the test or two done to diagnose the issues. It did hurt I was out $100 even though I didnt get the repairs needed done but enough was done to get the car starting which was great.Update: I was reached out to with an apology from the manager from my experience and Im grateful for that. Maybe I just came in at the wrong time. Ill consider coming back.

These guys are awesome they went Above above and beyond to fix my vehicle I highly recommend this place

They fixed my A/C last summer and its still going strong. Everybody was super nice. We have an older car, so well definitely be back.

Excellent work. Another business had messed my truck up. These mechanics had it back to normal quickly

I recently had my 1999 Chevy Silverado serviced at Smith Automotive. My A/C was not working. When I dropped it off they were very clear that it would cost 99.00 to check for leaks. I had another issue where my blower control only worked on the highest setting. They eliminated both problems at what I thought was a reasonable price. It is working great in TN heat. I recommend that you stay in contact with them to know the status. Dont wait for them to call you. They did a great job and provided me with a report of other opportunities to improve my truck, without pushing them on me. Thank you team Smith.

This place is wonderful! The staff is knowledgeable and friendly. They are always honest and up front and as a woman I feel very comfortable taking my car to them. I highly recommend this shop to anyone looking for honest and reliable service.

Awesome Staff! Very Professional! Knowledgeable!

I took my Honda in for an oil change.. They did a complete inspection and found several things that I didnt know needed attention. Great service, very professional and very friendly. Will definitely use them again.

My A/C went out on my SUV these friendly guys found the issue an got me all fixed up before the Heat rolled in and Im Loving ItThanks again for all your hard work! :)

Highly recommend this shop, honest and always trying to do the right thing for the customer, they do a FREE inspection on every vehicle that comes in and emails you pictures of whats needs to be fixed now and what can wait until later ! No high pressure selling like at other shops Ive been to. Jonathan is a ASE & Honda Master technician and you can tell he really knows what hes talking about and cares about the work his shop does at a fair price. I wont take my vehicles anywhere else.

Very friendly, honest and dependable I really like the service.

I would not recommend this business. The first time I went here the services were good, but after this most recent fix Id say people can get the same services for way cheaper elsewhere especially if your in the East Tennessee area as well as consistently good service. I sent my vehicle in because I thought the water pump was leaking, but found out it was the thermostat housing that was leaking. They proceeded to replace the water pump knowing the pump was not the issue and charged me close to $700 where as another place I found charged $450 (for both) after theyd taken everything out and I got my qoute from this business. If these people know someone who isnt familiar with vehicles they will take them for a ride. (No pun intended) Also, after that was said and done they proceeded to tell me I needed a coil pack which wasnt needed. And after I had gotten my vehicle back my ac no longer works. I think the most offensive thing is seeing a Good News Magazine on the wall. If this business affiliates as a Christian business it must adhere to a certain moral standard otherwise it just shows the Christian affiliation coming off as being used as a business gimmick. I am spreading the news because I dont want to want to see people losing their money when they could go elsewhere.

When we moved back to Cleveland TN in 2010, I was worried we would not find a dependable car repair service. A local, former Honda dealership employee highly recommended Jonathan Smiths shop- Smith Automotive Solutions, Inc. I was immediately impressed and very satisfied with the service we received on our Honda Odyssey van on our first visit. There were no high pressure sales efforts or attempts to push extra, unneeded repairs as Ive experienced at many other businesses. Jonathan is an ASE-certified Master Technician himself, so he hires only high caliber, knowledgeable and professional technicians. Dewy Farris, Service Advisor, was very helpful as well and ensured our vehicle was worked into the schedule ASAP. Needed repairs were identified, explained in detail for approval first, then expeditiously & effectively completed. We no longer own the Honda Odyssey but continue to take our current vehicles (Nissan and Ford) to Smiths for everything from oil changes to major repairs. Pricing is so much better than dealership service costs! Smith Automotive Solutions, Inc. is a trustworthy & reliable, well-managed business with a wonderful staff that I recommend to all my friends and family.

We have been consistently pleased with the quality of service at Smith Automotive. With four Hondas in our family, we are glad Smith Automotive specializes in Honda repair. We have had a couple of instances where parts installed by Smith, have failed. There was absolutely no hassle or question, the parts were replaced at no cost to our family. We will continue to depend on Smith Automotive to service all our vehicles.

Ive had to take two vehicles in for repair this month and both times Smith Auto has done an excellent job of explaining what is needed and thoroughly inspecting and fixing the issues. Definitely my go to mechanic!

We are very pleased with the work done on our vehicle. Their staff was easy to work with, and they were conscientious about the quality of the workmanship.

Have been doing business with Jonathan and staff at Smith Automotive since they opened. Have always found them to be fair and the quality of their work to be excellent. Trust them with all of my vehicles.

Super nice people and great prices

Royally saved us on our trip to rockingham, couldnt figure out why the blinkers and brake lights were not working on our trailer. They figured it out in no time. Best in the area!

As usual the experience was outstanding; the staff is very trustworthy and the work usually guaranteed for 2 years. I wouldnt consider taking my 4runner anywhere else in the area without trying Smiths first

Very disappointed in them. Overpriced My husbands car issue just because the car was old and they didn’t want to fool with fixing it.

Great people and excellent service! Took care of my personal and commercial vehicles and worked with my schedule...Love them!

Always great service.

This place is the best about fixing cars.Ill take my car back to them.only place I trust.

3rd review..had some work done my mothers truck. BOY..did we. The guys are so friendly and helpful. It was more than we thought to fix everything, they worked with us to get the most important things taken care of right away..then we can focus on the other issues with in a few weeks. They send you a detailed inspection list, with pictures..tell you whats wrong..help you get everything sorted out. My mother doesnt do alot of up keep on her vehicle..so..we just about rebuilt the truck. Thanks Paul and Jonathan! Oh, plus the water pump was leaking while they were fixing it. They did not charge me labor ..just part cost. That was a blessing.2nd review... took my car in when i found out a brake taillight was out. They work on our vehicles now..and they are awesome. They didnt charge me for installing my bulb. This guys are sweet, honest, and they stand by their work.💜💜1st review.. Dewy and Paul are great guys..we are having trouble getting the new part here and not getting lost. Sad its going this way. This is a company truck and it has been almost a week (5 business days)...we are disappointed in that. The guys are very nice. Communication is a problem, we called them enough to possibly have driven them crazy. Its a work vehicle and we are losing money every day. They brought the truck to us and knocked off 75 dollars. 😄that was a blessing. Thank you guys.🧡🧡

I would recommend this place.. great service and was very timely on getting my vehicle back to me

They had my car for 3 almost 4 weeks due to a carrier bearing on the drive shaft that they fixed but INCORRECTLY so it lead to them putting a rear end in it then to a transmission mount then from there they wanted to put a 2nd rearend in it until we took the vehicle to a different mechanic which lead it going to the transmission shop that had it fixed in a day because they had to go back and redo the carrier bearing and u joints that smith automotive didnt do right. They found the problem and tried to fix it but the guys didnt look and pull the bulletin on the vehicle so it lead to them having it for 3 weeks and never got fixed.. and the communication sucks I had to call them they never once called me to inform me on any of the repair as they said they would...

TLDR- Avoid this place. I was directed here by looking at the reviews. I hope this guides those that use google reviews to steer clear. Save your time and money.I scheduled an appointment a week in advance to get my car in and out at 8am. I needed it back by 11am. I didnt get my car back until the following afternoon job incomplete.The morning started off with a ride with the technician. I told them the loud scraping coming from the front of my car was the front left wheel bearing and I needed it replaced. The tech agreed. I asked him to get me a quote for a window regulator as well but that isnt as crucial. I filled out the paperwork and left.I never got a return call for an estimate. I called the shop back at 3pm and they told me they had just gotten it in the air and my front left bearing was fine the rear right one was the one that needed to be repaired. 1 hub assembly just under $500....this a $150 part with an extended warranty. They then told me a window regulator doesnt come as an assembly with a motor. They would have to buy them separate and bill me for two separate repairs another $672 if I wanted to proceed. I told them not to worry about the window regulator, it is not a pressing issue.I again call at 5pm, closing time, to see what progress had been made. They told me they couldnt finish the hub assembly until the morning.Again I call the next day about mid afternoon for an update, this is an hour-hour and half job. They tell me there has been an issue. They said while the bearing in the back was indeed broken, the bearing in the front is the one grinding. I would need to pay another $500 to replace it. Another $500 to replace the wheel bearing I had originally asked to be replaced...Long story short, I wouldnt trust these guys to change my oil.If youre looking for mechanics in the greater Chattanooga area:Top Tech in Cleveland, TN these guys arent the cheapest but theyre straight shooters, theyre efficient and timely. Ive used them a few times. Theyve always been reliable.SMA-Sharp Mobile Auto Repair, Ive used Euwayne plenty of times over the past few years. Probably the best price point youll find in the area. And he comes to you.S & S Auto in Chattanooga mid price range point and top notch guys. I feel like they know my wifes car like the back of their hand.

This is the third car that Smith’s auto has repaired and as always a brilliant job.

Great place to take your vehicle!

Wonderful people and great service

This place has amazing service, and has very kind staff.

Dependable and Honest