Bought my 2022 Tucson here in May. This is my second Tucson, bought my first one at a dealership across the county... Didnt go back because wasnt pleased with the service center. Working with the Spitzer group has been great from purchase to service! Everyone has been easy to work with.

Ive had pleasant service experiences (oil changes) here!

Rob was our salesman. Excellent customer care. Attention to detail and fast delivery on a Nissan Juke for my mom. Financing was fast and even got my mom a better payment than we expected. Amazing job guys! Thanks for the excellent sale and customer care. Stop in and see Rob. They truly know how to treat customers here in Euclid at Spitzer!

This was my third time returning to Spitzer Hyundai (formerly Rick Case) to renew my lease. I appreciated the patience our salesperson Larenz Wright has with me. We texted for a few months and discussed some of my end of lease options. After test driving two different vehicles I decided to go with the 2022 Tuscon and so far after a week of driving it I am very happy with my choice. Solid, smooth ride and transmission shifts easily. More cargo space for my SUP, bike and other stuff. I love the color, the daytime running lights on the front grille are eye catching. Love the new details and design of this vehicle.

Jovahan Lockhart has been my sales person for the last 3 cars I have leased. I have never felt pressured in the buying experience and always felt he knew the car I wanted to purchase. It’s also great that he’s been working with the same dealership so it’s been a very comfortable experience.

Love them. Buying a car USED TO BE stressful. From my salesman, Mark Bevington, to sales management and finance - never once felt harassed, nagged, pushed or manipulated. They heard me, showed me my options, and took really really good care of me.

Purchased a new Palisade from Spitzer Hyundai. Both Mark and Ethan were a pleasure to work with and made the process very easy. I highly recommend!

Purchased a 2022 Kona today! Our salesman Rob was excellent, the sales manager Philip was excellent, along with financing with Nicholas. I highly recommend this dealership, what a wonderful experience!

The buying experience was wonderful Mark Bevington is the gentleman you want to work with very friendly understanding and I really enjoyed the process.I got what I wanted at the price I wanted for the down-payment I could do and the car payment I could afford. My first brand-new vehicle and I have zero complaints

I have never had such a wonderful car shopping experience in my life! Bob was so helpful, quick, and truly worked hard to make sure I was happy with my purchase. The manager, Ethan was accommodating, respectful and went above and beyond to help me. Frank in the finance department was intelligent, straight to the point and quick! They truly have a wonderful team, and this is the most respected and helped I have ever been while car shopping (especially being that I am a woman).

The staffs are transparent about the process/ issues. The cashier Annette is super friendly and helpful. Recommended place.

Brian Kaufman was very knowledgeable, helpful and personable with me. I appreciated his skill in answering all questions I needed answered. I am a repeat customer to this particular dealership and will no doubt go there again.

Called service, got appointment set right away through Aaron. Service advisor recommended tire rotation, something I always forget about. In and out no problem. Will return to this dealer.

These guys were absolutely fantastic. Zero pressure. EXCELLENT prices. My wife and I both leased two new cars and we were done and out the door in two hours. They know how to make car buying effortless. Highly recommended!

Service was great. Ready when they said

Great customer service. very friendly dealership. while in the waiting area, when Spitzer employees came in they made sure to greet you. will definitely be back. have already scheduled my next appointment.

Rob Johnson helped me with my car deal, he remained kind and professional even when I was being stubborn and worked hard to get me what I wanted. The other Rob was kind enough to follow me to drop off my rental vehicle and brought me back to the dealership to pick up my new car!!!! Great Service. Would definitely recommend.

It was my first experience buying/leasing a car in US and I was lucky to know Hyundai Spitzer in Cleveland which I had the chance to meet with Oakland Lewis and he guided me perfectly through every step I have to take and even much more than his resposibilty. Great experience for me !

Nice honest people, good prices, accurate diagnostics and fair estimates, they fix it right the first time..! Theyre world revolves around you..! Its true..

My experience with Spitzer Hyundai overall was most positive. The service personnel to a person were most helpful, pleasant, and professional. Communication with me regarding the status of my car and its repair also was excellent. My car currently is running well and, although it has been a short time since the repairs were done, the total job appears to have been completed sucessfully and completely. There does remain a point of confusion for me, although not one that in anyway adversely affects this review. From the tow truck driver to others in the area I know, the belief is that Spitzer Hyundai is a Hyundai Dealership. After my car was towed there I found that it is not. That means that some business practices customers are used to experiencing at a dealership are not necessarily the same as Spitzers. For example, my car needed major repairs, and I had assumed I would be offered the option of paying for them in three monthly payments as per my experience with a Hyundai dealership. Because Spitzer Hyundai is not a dealership, that option was not available to me.

My experience with Spitzer Hyundai has been nothing but nightmare. Larenz Wright was my salesman and I was pressured by him and to think that they will sale a vehicle that is not safe is unimaginable. This has been the worst experience I have had with a dealership. It has been two months since my 2017 Sonata was purchased and this vehicle is pure garbage, not worth driving.

Very friendly sales people. Welcoming atmosphere....just please invest in some water bottles for the customers lol otherwise Im glad I made my SUV purchase here

When we first arrived at 1:30ish i thought we had it made. The salesman Joe was taking great care of us but then after we decided on what car we wanted things slowed down way down. Granted we were paying cash straight up off the lot we should have been in and out situation. Well it wasnt because Joe started taking other ppl while we were still sitting there waiting. Ok long story short i think because we was not buying new or spending a huge amount we got put on the back burner. I mean we waited 20 mins for him to get tape for the temporary tag finally my husband went inside and had to ask for the tape and did ourselfs. Not a good place to go if you are not going to buy new. It took him from 1:30 until 6:30 to get use out of there.

To say I have given up on this dealership is an understatement. Only 8 months in with having my 2017 Hyundai Sonata (which only had 1 previous owner, 25,000 miles on it. Was told that it was in great condition) and already I had to have the front brake pads/rotors replaced. The ball joints snapped with no warning/cause. The rear brakes are now in need of replacement yet they say I have another 10,000 miles to go before I need them changed??? I had to have the shop look at my car before I could even pay the first payment. I have had all my concerns dismissed and I now feel like I am a burden to this dealership, when I should never feel this way. It has been looked at 5 times for the same issues since September of 2020. No one returns or answers my calls, and now only 5 days after getting it back from the shop (that they said they wouldn’t let me leave in an unsafe car) the rear brakes are basically gone and I can’t drive the car. Needless to say, ready to terminate my relationship with this car and dealership. SO UNPROFESSIONAL AND DO NOT CARE THAT MY LIFE COULD HAVE ENDED DUE TO THEIR FAULTY VEHICLE.

I had an amazing experience with the service department, they were very professional, polite and fixed my car in a timely manner which I appreciate!

Awesome service and the manager was super cool.Sales person was trying to be lil bit tricky but always.... always try to ask carfax report from them and bring your own copy from home and match with it(This is important) well These people knows how to treat a customer❤️❤️. Super awsome experience.. I highly recommend this place and deal with super friendly people.❤️❤️❤️❤️❤️❤️❤️

Salesman nice and polite work hard to get me in the car I wanted to be in.Made the experience enjoyable uneasy thanks Oakland

Called in advance to see if I could drop my car off and the lady said yes and that someone will give me a call the following day to schedule a time. No one did so I ended up going on my own time to do so. But when I got there the guy who helped me was very nice about it and said that he will follow up which he did. So good job to whoever that guy was your amazing.

The service center was spacious and the staff were courteous. It is located very close to I90 on E200 th street. The place was clean. This was my first visit and I am impressed with the provided amenities like a nice customer waiting lounge, bagels, coffee and chocolate drinks and vending machines. Restrooms are clean. They did a good job with the manufacturer recommended inspection and replaced my brakes and windshield wipers along with oil filter change. I would have given them 5 stars if they gave a clean car wash. Despite the wash, there was a lot of mud and residue from driving in winter. I will visit them again in the future.

My daughter got a Sante Fe,its nice. Derek Hodge is an excellent salesman!!

Very knowledgeable salesman, polite not pushy, gathered incredible information to make an educated decision. Still looking but definitely gonna keep in mind for my vehicle purchase.

I hate this place first the man tried to make me feel like I didnt know what I was taking about, the place use to be Rick Case Honda and now there under a new name. So I told him in November this was the name and he says when I stated in February it was Hyundai. I said November come before February dummy. I would not recommend anyone to buy anything from them.

My first time there today. Too soon to rate more than 4 stars. No problem so far.

Easily the most pleasant new car purchase we’ve made, thanks to Mark Bevington, Sales Associate.

Spitzer stands by its service & when a problem arises, they make it right! Kudos on your professional approach to customer service.

I told the salesman about my situation and not to run my credit. He assured me my credit wouldnt be ran by anyone its going to be reviewed. So 10 minutes later I got 17 alerts for hard inquiries on my credit report. Thanks again terrible!

Got a new Hyundai Elantra here, very helpful people and salesmen who don’t pressure you

Mo in service dept. Was great, took time to help me and answer questions, very very nice,excellent customer service!! Thank you Mo!!

Very informative, I learned a lot from the service employee. He was very friendly, courteous, warm, patience, and professional.

Shelley was an amazing sales rep and his level of professionalism was world class. I came in looking for a car today, I left not only with a car, but the understanding of what I was buying and what they offer here to truly make me feel like a valued client. He listened to my needs and found what I wanted and the rest was history.

Great people great service

Great experience - I was worried about buying a car during the pandemic but they were very accommodating and respectful. Loved working with Monica. She made the process easy.

Great Service and Awesome sales team 👍

Matt and Rick Case Hyundai were incredible. One short call saved me from a terrible lease at another dealer. They beat their best offer by a mile and got me in a new Palisade that day.

The most honest and efficient service department I have ever dealt with...excellent customer service. I moved to Lakewood almost three years ago and still drive out to Euclid for service at Rick Case. Oakland leased me my first Hyundai and I have every confidence in him as a salesman also.

I always get excellent, trustworthy service at Rick Case, as I have for many years. I intend to keep trusting their work and their advice to keep me on the road in a dependable, well-maintained car.

Went in December7 2020. Traded my Elantra for a 2020 Tuscon. I love it.Derek Hodge treated me with such kindness and care.Annette is wonderful too.Thank you guys for years of good service. And Frank Hink was awesome as well. Thanks guys!!! Much love

Very efficient. I absolutely love my vehicle awesome customer service. Very friendly environment!!! If you want to get a car with low payments and great service . Clean cars go buy from Rick Case today!!!

Such friendly staff, was in and out for my service

Professional is the only word I can use to describe the service I received leaseing my car today. A special thank you to Monique for her friendliness and attention to detail. She is a great asset to Rick Case.

My husband and I had been looking for a new car to replace my existing car. We researched several quality reviews of various cars and found that Hyundai had very good ratings. We checked out local dealerships and were most impressed with the Cleveland dealership because of their Sales Associate Larenz Wright and GM Matt Reinhart. As soon as we walked into the dealership we were greeted by Larenz who showed us around in an extremely casual and friendly manner. A few minutes later we walked by Matt who I introduced himself and offered to provide any help we needed. Due to our comfort with Larenz and Matt we knew that this was our place to buy our car. We actually felt like we developed a friendship with them.

They have a 200,000 miles/20yr warranty on all new cars

Awesome experience. Everyone did what they said they were going to do. Matt was a great salesman and knew the car I bought very well. Highly recommend them.

Todd and Joe were spectacular. I was very happy with their service and their dedication to making me feel like I was in a safe place (Covid-19 safe). I was pleased with everything, in fact, significantly more pleased than my last visit to Rick Case Hyundai. I was disappointed deeply last time and was pretty sure I would not get into my fifth car from them in the last 20 years, but I was pleasantly surprised and did just that.

Excellent experience. Jovan my salesman was the best thing about the entire experience.

Solved my issue by charging my battery and testing to make sure it held a charge. They even washed my car (which was a job in itself), and they did not charge me a penny. First time at Rick Case, but it will not be my last. Thanks so much Aaron and other staff members for excellent service. Bravo!

Great service short waiting time very professional job done right

Todd went above and beyond 7 months after purchasing my car from them to ensure a good client experience, with an oil leak I had. After buying from this dealership you should have no concerns with car maintenance! They took care of me and I would highly recommend making your car purchase here!

Grace was wonderful in helping me purchase my sonata and Im super happy with the experience. Everyone was pleasant and super accommodating.

What can I say always professional always courteous I drive 20 miles to Come get service very satisfied thank you

I recently totaled out my 2016 Sonata Hybrid, I was in search of a great deal on a new 2019 Sonata Sport. I worked with Matt Reinhart, not only did I get my new vehicle. But I received excellent customer service and a fantastic rate through Rick Case Hyundai. I will continue to service my vehicle here and recommend that anyone searching for a new vehicle comes here to take a look at what they can offer. Plus a free 20 year / 200,000 mile warranty. Thanks again!

I really like this location, it’s cleaned and the customer service is great. But on this visit, when my car was returned to the driver seat was dirty (seats are a cream color). The mechanics should double check their clothing prior to driving customers vehicle and or put a paper/plastic cover over the seat.

Car Wash was GREAT. INSDIE & OUT !!

The service was very good and my salesman was very accommodating! The delivery was seamless and my car beautiful, just what I wanted.

They were very helpful with my future DIL. She needed new batteries in her key fob and they were able to do it for her quickly and for an affordable price.

Vehicle was assessed at the proper time, issues were diagnosed correctly and corrective work performed promptly. Docked one star because they neglected to tell me that they dont resurface rear rotors even though the quote they gave me over the phone included this work.

Totally responsible group of people working there

This dealership goes above and beyond. The pricing is great and work is always of top quality. Would not want to go anywhere else for service!

Rick Case Service Department was outstanding. My 2020 Hyundai Elantra broke down in the middle of nowhere while traveling on Mothers Day. We had it towed to Rick Case Hyundai, and they quickly had it diagnosed Monday Morning and once Hyundai had approved the repair, they had the replacement transmission ordered. It took a few days to come in, but as soon as it arrived the service guys had the work completed and the car ready to go in less than 4 hours. Really appreciate everything they did. Too bad, we wont be near them for future service unless we break down near Cleveland again. If you are near Cleveland, then you should definitely go there.

I have come to this dealership on a few occasions solely because of the convenience of it being close to home. The young lady in the service dept. is so unprofessional and rude. She has no etiquette and really needs some customer service training.

Honestly I have to give props Mrs. Monique Ware for going out her way and looking out for me. Other than that I was not happy with the service. I brung my car in on Friday beacuse it kept cutting off and was told no rentals were available. So I was without a car for the whole weekend including Monday. I received a call from Mrs. Ware concerning talking about a new car and i explained to her the situation.It took her only ten minutes to get me a rental when the manager Pat just got off the phone with me saying there was none. So im very grateful to have someone that truly looks out for the customer. I feel like the service department was giving me a hard time about my car and they made it clear Friday they would not look into it on Monday. I just feel if it was not for her i would be given the run around about my car and ill be without a rental. Thank you Monique.

Monique and Sherman were wonderful. Monique was attentive and sensitive to my needs. I usually hate car shopping but she was so friendly and helpful. She was training another person and I told her that she was learning from the best! Sherman was very helpful with answering my questions and helping me setup the system in my 2019 Sonata.

Solid group of guys. Sale manager and his team were professional, nice and informative. I didnt feel like I was being ripped off. The transaction went smoothly all the way up to the end where I was taken to a room to sign the final paper work. There a gentleman explained my factory warrenty and then pushed hard to sell me a warrenty ontop of it. The additional warranty seemed like a decent deal and was fairly priced but I explained that we are on a tight budget and my car payment was at our limit so I could not add any more to my monthly payment . As soon as he knew I was not going to buy any additional insurance, he slipped into you are wasting my time mode and just rushed me on the paperwork and basically ushered me out of his office. Its a shame as the rest of the expierence was worth 5 stars. I would shop here again, but know you will get a hard sell on warranty during the final paperwork.

👍🏾👍🏾 Its ALWAYS a pleasure working with Rick Case Hydunai

I bought my 2020 Hyundai Palisade from Monique this weekend. She was knowledgeable and very helpful. From everyone at Rick Case Hyundai we received friendly communication and were constantly asked if we needed anything. There was a few minor glitches with the new vehicle (as expected with a brand new model that just hit the lots) and they have already been very helpful in getting any kinks worked out. Lastly, they offer a warranty that covers double the years and mileage on my new vehicle.

Im from Florida I was having problems with my 2014 Hyundai Sonata the engine was giving me trouble I went to Universal Hyundai here in Florida and they kept giving me the run-around mind you the car whole engine is on recall basically they wanted to wait until I guess the engine fell apart for them to fix it or to do the recall cuz they kept saying there was nothing wrong with it it took my husband to drive down there to Ohio to take my son to college for the car to just stopped working in the middle of the highway the engine locked up on them and thanks to Hyundai. Theyre in Cleveland Ohio we have a brand new engine put in not even a week it was all said and done I appreciate everything you did for him I dont remember his last name but I believe he is the manager there Im so thankful Pat is his first name and for that you get five stars just because you took care of my son the right way thank you so much

I took my daughters car here with a flat tire. I only took it there because I was told that a special socket was needed to get it off. Apparently it had rusted, corroded lug nuts. So now I can either pay for another tow or just stay. If I only knew. They charged so much for labor claiming they dont deal with rusted lug nuts very often. Are you kidding me? Needless to say I paid about $300 just for them to take the flat tire off the car. I know dealerships are known for being expensive but this really was absolutely ridiculous.

Hyundai will sell you a full wrap warranty that doesnt cover anything. Dont waste your time or money.

Fast service for my oil change

Great People doing GOOD WORK with a SMILE @Rick Case Hyuandai --Cleveland,Ohio

Good service as always, and I love when I can get great service deals to help with the cost of various services needed. Always pleasant and nice. Always kept informed what is needed and what needs to be done. Thanks to Team Service Department.

Safety protocols in place. Friendly and knowledgeable.

The most amazing car buying experience in all my life of buying a car, and the car wasnt even for me, it was for my daughter, it was her first car and she knew what she wanted and nothing less and thats what she told them, if she couldnt have the car she wanted in the color she wanted dont waste anyones time. After being told by another dealer there was no way and no way for the payment she wanted... well the Team at Rick Case made it happen, Steve and Robyn your amazing and truely understand what the job means!

I will never change this place. It is so perfect!

Mr. Derrick Hodge is a great salesman.

Everyone was friendly, my services were completed and additional updates and recalls were fixed on my car free of charge. Had a great experience and will definitely be back again! Thank you!

Service was reasonable and helpful... parts not so much. I ordered a replacement mirror and was told it would be in a certain date. Come that date still not in. No worries, it got delayed a bit. 3 days later still no phone call... Finally call them, no answer. Have to go through sales to connect before they answer. Asked about it... Oh. Its been here since Monday. But of course nobody bothered to call me so I could schedule an appointment on my only days offUpdate: I went in to install the mirror; service was very helpful and prompt. And surprisingly it actually matched the car (I had not requested it be painted, I dont know if its coincidence or thats why it took so long). I still am frustrated, but the situation was rectified at least. I also still wont be dealing with parts again; Ill just go through a third party. But I will use service.

After spending 4+ hours working with the dealership, and being repeatedly guaranteed that “you are getting the car you drove,” luckily my husband noticed inconsistencies in what the sales team was saying vs. the paperwork. When we pushed for clarity on what we were going to be driving home in, while at first the sales rep again reassured us, when we continued to physically point to the differences, she finally recanted, and then tried to make it seem like that had always been what the plan was. I feel used, and bamboozled. Unfortunately, I definitely wouldn’t trust this location.

I always appreciate taking my Santa Fe to Rick Case.The people are very nice and so willing to answer all of my questions.

My husband and I are expecting our first child in a few days and realized we needed a larger car to accommodate our growing family. We set aside time on a Saturday to check out dealerships across the county. We visited Todd who had helped us with a previous purchase and he introduced us to Shelley. Right off of the bat, Shelley asked what features in a car were important to us. We were super impressed with his knowledge of vehicles on the lot. Shelley showed us two vehicles that got pretty close to what we were looking for but he sensed that we were not 100% sold. Then, he hit the nail on the head! Thanks Shelly for spending the day with us, introducing us to our new car, and taking the time to explain all of the features to us. We really do appreciate you. 😁

My service appointment was quick and easy.

So far has been a great experience.

Had zero selection

Awesome service dept.!!

My car needed an oil change and new wipers. Also the blue tooth connection was not working properly. They took care of all these items in a timely manner.

Ive bought 2 new cars here and take them for superior service (and I live almost an hour away).

Was able to get my car in quickly. Nice sitting area with snack and coffee. Talked to service person afterwards who had very friendly and helpful remarks. Done in good timing.

Personable = D-Smile/Warm reception = FService = APerson assigned to drop off and pick up = A+There is never an opportunity to make a second impression.

The experience was completely positive. I felt I was treated fairly. Everyone, especially Abdel was very friendly and helpful. I love my car, and thank you for providing me with above and beyond service, including helping me return my rental car. Thank you again, and I would definitely recommend this dealership to anyone.--Posted as a service per authority of business, review written by customer.

Rick Case Hyundai provided great service. No unnecessary tricks to get extra money. Everyone was polite and helpful. I will return to have my Tucson serviced again.