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Coach & Collision CARSTAR
1500 Brookpark Rd, Cleveland, OH 44109, United States
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Coach & Collision CARSTAR
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Pa
Review №1

If you are in need of repair, go to Crash Champions! A worker by the name of Sal did an absolutely wonderful job with my car and was very professional and honest during the whole process. I was called with updates along the way and my car was done in a very timely manner. I highly recommend them to anyone needing work done!

po
Review №2

My daughter also have a car that they worked on and it came out amazing thanks crash champions

Ro
Review №3

Great place. I loved the work and how my car came out. Would recommend. 10/10. Great work and friendly people.

Mi
Review №4

They were amazing did a fantastic job in a short period of time definitely would recommend even waited for me past closing so I could have my vehicle 🚗

Ke
Review №5

When I called to take my car in for an estimate for some minor fender damage I had to wait 2 weeks for an appointment which should have been my first clue.I dropped my car off on a Monday morning for repair and was told it would be ready for pickup on Friday. They have had my car for over 2 weeks and it is still not done!I will never use them again and will let my insurance company (who recommended them) know how long they took to make the repair.I definitely do not recommend this company!UpdateFinally got my car back and they billed for about 19 labor hours. I understand there is time needed to get parts and curing as well as other things but OVER 2 weeks?? That is 80 labor hours!Also Somehow a half a tank of gas was used!NEVER AGAIN!The business responded to my first review with send us a private message or call us. There was no indication of where to send the message so I called, twice and hung up after 20 rings the first time and 12 the second time....

Jo
Review №6

I brought my car in after an accident because they work with my insurance and I thought itd be easier. They never called me to give me my estimate or reviewed it until I called them and complained. (Itd been there a whole week at this point.) They already submitted the estimate to my insurance before going over it with me. They said theyd be working on it about a week/week and a half. I told them I didnt have a rental and that Id need it by Monday (a week) for work. He said he would call me on Friday to let me know the status, so I could be prepared by Monday if I can get it in the AM. It is now Friday night and no one called. They are not open over the weekend so I have no idea when my car will be ready. They were well aware of my situation and disregarded it to again not notify me of my car. I will not be coming back after this.Update: I called first thing Monday morning and they said itll be another week until its done. I explained my frustration and they never even apologized, just said shed call when it was ready. AGAIN.Update: I tried to call the number they responded to this post with and they said no one named Mark works at that shop.

Cl
Review №7

Took my car here for body work (insurance claim) as suggested by my insurance company. I was given an estimate of 2 days, did not get my car back for almost 3 weeks.I understand that things prolong the process but never once did they call me with an update or give me an estimate more specific than “just a few more days!” When I called to see what was going on.During this time I did not have a rental car, but was told by the front desk staff “not to worry” about it. Fortunately I was able to get buy for the time but I found this attitude very dismissive.UPDATE: Less than a week later, one of the parts they replaced on my car fell off. so I wanted 3 weeks for shoddy work. I ended up paying for the replacement out of pocket so I wouldnt have to deal with them again

Sa
Review №8

I got hit on the highway about a month ago, I was pointed in this direction by the insurance company to get my car fixed. Everything was done quickly and my bumper looks great and as good as new. Everyone there is also really nice and communication was great.

Tr
Review №9

Paint had runs. Trim installed loose and given chances to fix and the run in the paint was buffed not taken out still there . Trim was not taken care of. I don’t have time to keep coming back

De
Review №10

Very nice honest and caring Excellent service and on time I would refer them to all my friends

go
Review №11

Amazing experience and awesome people! They did a really good job and was done right on time

St
Review №12

Good craftsmanship, car looked brand new upon pick up. Was very convenient to pick up and drop off the rental right there.

Le
Review №13

The staff were very professional, helpful and friendly.I didnt even have to wait long. My window was ordered and replaced in less than 2 days, and my car was so clean from all the broken and shattered glass 👌I would definitely recommend using their services 👍

He
Review №14

Nicest people. First class service

Ta
Review №15

Carstar did excellent body work and underhood maintenance on my car. I was very happy they were able to make my car look new and run quiet ahaon. I thank you all for A Great Job

Sa
Review №16

Progressive sent me there saying they were one of their repair shops. I called and they told me to bring my car. When I got there nothing was set up, no paperwork was sent. No parking space, bad costumer service.

Ma
Review №17

I brought my car in for repair. They completed the work that was covered through insurance, but we had discussed them also doing other work that we would pay for which they did not do at all. The estimate for the work being done through insurance was different than how much it had actually cost. We were told that if it was going to cost more or if there was more work to be done that they would call to discuss it before doing so. They never called to let us know that it would cost $600 more. The work they did do was done well, we just wish communication had been better and that they had completed both tasks as we had discussed in the first place.

Hu
Review №18

They were quick and efficient and did a great job with my car.

Vi
Review №19

They where on time and very professional and polite nice to deal with that type of company

Pa
Review №20

Thank you Carstar for getting my car fixed professionally in a timely manner

Al
Review №21

Took a car here. The paint has so much orange peel ( wavy look in the clear coat) you can tell the difference just by looking no need to examine it.not sure how this was handed back to me looking like this. Also missed a spot of clear coat in my door jam. Was VERY disappointed by the work performed here. Called two times about coming to get it fixed and was told to call back because the painter was not there or something to that effect.

Mi
Review №22

This place is amazing! The work is impeccable! I had the pleasure of working with Brandon and he is the epitome of Customer Service. Even though my repair was covered by my insurance company; the cost of the repair was by far cheaper than other auto repair shops that i got quotes from. I can’t say enough about CARSTAR! Thanks for everything and if I’m ever in need of body repair; I know where I’m going to! CARSTAR- this place will treat you right and get your vehicle right! I HIGHLY RECOMMEND CARSTAR!!!

Te
Review №23

Excellent service! They beat me to calling Enterprise and having a rental car ready for me and delivered to their location.

Jo
Review №24

Geico sent me here for my car repair; it came out good as new in the end! They even washed it and did not rest until they were sure I was satisfied with the job!

Au
Review №25

Car star coach and collision was supposed to fix slight body damage to my driver fender and bumper on my 2016 Ford Fiesta st upon receiving my vehicle back from them I noticed they had sanded away the body line 1 inch away from the fender liner.. they also did a poor job with the paint/blending job on the bumper there is noticeable orange peel and dirt in the paint . They then tried to say they didn’t do body work on the fender by the body line .. I have pictures that show they definitely did have to . Icing on the cake is they were so rushed to hack job my car the forgot to plug my switch back in for my power mirrors and forgot 2 clips in my front bumper cause of it to rattle around . 1/5 would not recommend taking your car here unless you don’t care about it being the way it should from factory .

Da
Review №26

Was sandwiched by two cars on the highway and had significant damage to the front and rear of the car. Took my vehicle to CARSTAR and they had it all fixed up on 2 weeks. Excellent work and easy to work with.

De
Review №27

Very professional. Kept me aware of time frame, did an excellent job, always pleasant when on phones. Only ding is they left my back seat dirty from obviously parts being in the car. But that isnt a big deal at all!

co
Review №28

The repair looks great and they went above and beyond with their service. Would recommend them to anyone needing bodywork.

Ta
Review №29

Great service very friendly

Te
Review №30

They are very courteous and very passionate and professional. They are also very knowledgeable and empathetic

As
Review №31

My insurance company recommended CARSTAR and I am SO glad they did! AMAZING service from the timely and informative calls from Tricia and Brandon to the incredible coordination between Enterprise Rental, my insurance company (Progressive) and my schedule. This was the ultimate concierge service for this type of issue. 1000% RECOMMEND!!!

Ex
Review №32

😠 Geico insurance sent me here for body repairs. And after having my vehicle a week, I found the work to be shabby and careless...Don’t waist your money 💴.. this place couldn’t care less about the sloppy bodywork and services performed. I was told that the sloppy paint work couldn’t be avoided.... WTH is this guy talking about ...

Su
Review №33

Had to have our car fixed.

Li
Review №34

Everyone was awesome! Very nice, informative and professional. I will recommend to anyone I know that needs repairs! Thank you.

Da
Review №35

Text updates on repairs were appreciated. Friendly staff. Excellent work. Repairs were completed and on time as estimated. Highly recommended.

Ki
Review №36

Fast and friendly service. I went for an estimate and it was reasonably affordable. I would recommend this location to anyone who needs car repairs.

Za
Review №37

Extremely fast, with accurate estimates both for price and time. They were also great about minimizing contact during the COVID pandemic.

Ja
Review №38

I was very happy how fast and how the work was done. The car looked very great. Thank you carstar for done it for me so quick

ja
Review №39

They did a very good job so far no problems. Eventhough I just picked up the car 2 hours ago.

vi
Review №40

Everyone I spoke with was very knowledgeable and friendly. The text updates were a great help. I hada very good experience and I would recommend rhem very highly. My repair looks beautiful....

Gr
Review №41

Fixed me right up and two days ahead of schedule. Staff was knowledgable and friendly. Would recommend if you have the unfortunate need.

An
Review №42

Very cordial and professional.

He
Review №43

Brandon and Teresa was absolutely GREAT.car turned out beautiful

Ve
Review №44

Beautiful job inside and out. My car looks brand new. 💙💙💙

ja
Review №45

Very professional staff. Nothing but helpful. I didnt have any issues with the business.

Ch
Review №46

Great work

An
Review №47

Great

Be
Review №48

Havent got car fixed yet. Update 9/20/2019, car was repaired and I now have a very newly remodeled front end. Thanks Coach an Collision for my repairs.

Ch
Review №49

Excellent work. Great communication and my car was returned detailed inside and out. What a treat.

Su
Review №50

Very professional experience

An
Review №51

Quick and courteous service! Thank you!

je
Review №52

They did an amazing job on my car. If I ever need body work done again, I will definitely go back to them.

Ke
Review №53

Ernie is the best no matter what issue cosmetically I have with my car I always go to him

Da
Review №54

All New shop great service

je
Review №55

They did a very good job. Thanks much!

Br
Review №56

Friendly efficient service!

Ta
Review №57

They were polite and had quick service

Br
Review №58

My car was damaged by a storm and theyd did a excellent job on the finish I would recommend them to anyone.

Ra
Review №59

Good crew and good at thier jobs.

Ka
Review №60

No prob 👍 congenial staff.

Ks
Review №61

Fast service and reasonanle price.

Ge
Review №62

Did a great job on my jeep wrangler!

Aa
Review №63

Fast service and reasonable prices

je
Review №64

I always go here for my repairs they always go above and beyond for there customers.

Lo
Review №65

Did good job on my car

Information
15 Photos
65 Comments
4.7 Rating
  • Address:1500 Brookpark Rd, Cleveland, OH 44109, United States
  • Site:https://carstar.com/locations/oh/cleveland-15195/
  • Phone:+1 216-741-3155
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:8AM–5PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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