To start Off I’m giving There overall performance negative -4 I had the WORST Experience with this auto company. My Car was Dropped off March 7 I Called constantly for 3 months leaving my name and number respirated times. With never a callback ONCE . They ack like they couldn’t find my car Until I Gave them nun Vin. Number stating I know my vehicle. When I finally got thru after weeks of call saying my car was ready. He informed me I’ll have to pay $2,000 after a $1500 deposit before I get to test drive or look at the vehicle.Mocking start remarks as I cash out with my credit card. Overall nothing was fixed on my car Plus they took all the old parts from the old wreck and just put them back in with other used parts nothing NEW !! Do you guys think this is a $3500 job ?????

Went there to get speakers for my truck and ended up with a job. Great place, employer and employees.

A&H was hired to tow my car to auto body shop and dropped it off in the middle of the night in the street with the keys in the car. The car was stolen. CINDY IS INSANELY RUDE. stay far away.

My car was towed there from McCraken early Thursday morning on 7/8/2020 once they opened I went and paid for the tow. Mind you they’re shop is located on Broadway n Garfield. So I feel like they over charged me to take my car down the street and around the corner. The tow alone was $237.40 so I also had to get it fixed because I hit a pothole and messed up my tire rim control arm and axle. Ok cool not tripping about that part because Cleveland streets are terrible. But anyways here it is Tuesday 7/13/2020 and I still don’t have my car. They’re communication skills are terrible and nobody seems to know anything that’s going on and they’re all sitting in the office together. Like it’s ridiculous. I wouldn’t advise anyone to get a tow from them or even do business with this company because they freaking suck‼️

I am so appalled at the service I received for the towing of my daughters vehicle. My son was in a car accident in his twin sisters car, it was a no fault of his own, thank God the police officer saw the accident take place and he immediately took a report at the scene, because the air bag had deployed the officer told my son that he could not drive the vehicle. A tow service was called to remove the vehicle from the street. Once I received word from my son that he was in a no-fault car accident I drove to the scene, but before I could get to the scene I see a two truck driving with the car hitched to it. I stopped by the tow truck and said that is my daughters car, this driver had noooo filter he immediately started yelling for noooo reason and I tell you guys for no reason, get off my property you are in my driveway, you are tresspassing I said sir I am inquiring about my daughters vehicle why are you yelling at me. I immediately felt threatened so I called the police and the dispatcher immediately sent a car. I stated to the officer that I am inquiring about my daughters car and I wanted to know if I could get it, the tow driver started yelling you are not going to mess with my money for this tow I said sir I am inquiring about my daughters car. The officer stated, The vehicle can only be released to your daughter, she must go to the police department around Tuesday/Wednesday and get a vehicle release form and she can also get the police report Okay well understood on my part. So I started taking pictures of my daughters vehicle, well lo and behold as you can see from the photo the tow driver started standing in front of my daughters vehicle telling me I am trespassing and that I can not take pictures, and that I need to leave what the h#ll..he started yelling at me for noooo reason I said sir I can take pictures of my daughters vehicle, as you can see he had a tool in his hand and I felt threatened, thank God the police officers where there, I honestly believe he would have hit me due to his anger issues. The police officers permitted me to take pictures as you can see in the other photos without the tow driver I was able to get photos. This towing service did not represent integrity, good quality service, dignity and moral value of representing what it is to provide good wholesome customer service. I am not sure what kool-aid flavor he was sipping on, but it presented a very nasty disposition that I have never, every encountered nor will I forget. Horrible, horrible, horrible service. I am scared to allow my daughter to go to this place alone, when it comes time to get her vehicle..Shame on them!!! I pray and release the angels of God to recompense for the harm emotionally that was done.

I love this place. Ramsey is fantastic

I had a lot of issues with my car especially when it comes to looking for pieces and parts. A friend of mine had recommended the spot and I was unaware that they were under new ownership, the place had a nice environment and one of the most respectful car spots I’ve been to. One of the new representatives Ramsey helped me a lot and answered all my questions and helped me pick out the parts i needed for my car . I highly recommend this place to all my friends and family. Great services and they take care of you nice and reasonably !!

A&H Auto is a top notch company. They really took care of me when they bought my broke down car, they gave me more than I thought I could get. I’ll recommend them to everyone I know. I’d give them more than 5 stars if I could. Great company!

All them fees they charge a day after your initial payment is outrageous. I dont want to go back unless they change that.

My dad works there and h&h is my favorite place to go and my dad is the best worker and his name is ramon I love it everyone is nice and that! I give it a 5 star!!!!

The team at A&H helped with getting my vehicles on the road safely. Ramsey was professional and attentive - providing good customer service and quality work. THANKS GUYS!

We had a bad gas leak and Mr, Ramsey took great care of us. They really care about fixing people vehicles and when I mean by that they’re not running no scam they’re actually fixing your vehicle and caring about your safety in the streets. And you could see that in their work plus they are very friendly and welcome you with smiles and jokes. So if you guys are looking for a great place to fix your vehicle or would like to buy a car and you are stuck somewhere call or go to A&H a SALVAGE AND TOWING!!!!!!

Excellent service! Especially the new management I’ve been coming here for about a good couple weeks now and I’ve been very satisfied with everything from the parts and prices with the handling of my vehicle. The representatives have been helping me out with everything especially the new boss has been very helpful, A1 service I highly recommend!!!

Well they do get their job done they are a bit grouchy towards their customers.

Great service and professional. They took great care of me and at a fair price. I would recommend to all my friends and family.Susie

Cindy went out of her way to help...in this day and age to have a stranger help you when she knew I wasnt looking to give her more business is pretty awesome. The owners should reward her for representing the business so well.

Can a tow truck driver was a really wonderful person and he got me home safe

They where really polite when I called

CINDY IS GREAT!!! SERVICE WAS 10 STARS ACROSS THE BOARD....IN AND OUT IN NO TIME!

Absolutely horrible. They dont respect customers and all employees clearly hate their lives. Even my insurance guy complained about them.

Thank you so much. Service was great. Ramsey was very caring and professional following my motor vehicle accident.

They didnt have what I wanted for my lincoln, but the gentleman was very helpful.

People are great, friendly and knowledgeable.They will go the extra mile if necessary. Found 1981 Cadillac seville for me. Reasonably priced and VERY GOOD condition great I tell you and thx

Good service fair pricing

They were really nice and they gave me an excellent deal

So I was on a long drive and in a huge hurry, my gps was showing there was a gas station close by but it was too late I ended up at the tow company . They were quick to help me and didn’t give me any hassle at all . Very kind people . Most people now days don’t wanna help anyone unless they are benefiting from the situation somehow. This place didn’t ask me for anything . They helped me out and I was on my way . Thank u

Very deceptive practices fraudulent activities

Went in to pick up my belongings and even the change in my cup holder was still there! Customer service was great and all the guys were friendly! All in all great experience the whole way through... Thank you all

I am so appalled at the service I received for the towing of my daughters vehicle. My son was in a car accident in his twin sisters car, it was a no fault of his own, thank God the police officer saw the accident that took place and he immediately took a report at the scene, because the air bag had deployed the officer told my son that he could not drive the vehicle.A tow service was called to remove the vehicle from the street. Once I received word from my son that he was in a no fault car accident I drove to the scene, but before I could get to the scene I see a tow truck driving with the car hitched to it. I stopped the the tow truck and said that is my daughters car, this driver had nooo filter he immediately started yelling for nooo reason and I tell you guys for no reason, get off my property you are in my driveway, you are trespassing I said sir i am inquiring about my daughters vehicle why are you yelling at me.I immediately felt threatened so I called the police and the dispatcher immediately sent a car. I stated to the officer that I am inquiring about my daughters car and I wanted to know if I could get it, the tow driver started yelling you are not going to mess with my money for this tow I said sir I am inquiring about my daughters car. The officer stated, The vehicle can only be released to your daughter, she must go to the police department around Tuesday/Wednesday and get a vehicle release form and she can also get the police report Okay well understood on my part.I started taking pictures of my daughters vehicle, well lo and behold as you can see from the photos the tow driver started standing in front of my daughters vehicle tilling me I am trespassing and that I can not take pictures, and that I need to leave what the h#ll..he started yelling at me for nooo reason I said sir I can take pictures of my daughters vehicle, as you see had a tool in his hand and I felt threatened, thank god the police officers where there. I honestly believed he would have hit me due to his anger issues.The police officers permitted me to take pictures as you can see in the other photos without the tow driver I was able to get photos. this towing company service did not present integrity, good quality service, dignity and moral value of representing what it is to provide good wholesome customer service.I am not sure what kool-aid flavor he was sipping on, but it presented a very nasty disposition that I have never,, ever encountered. I am scared to allow my daughter to go to this place alone, when it comes time to get her vehicle. Shame on them!!! I pray and release the angels of God to recompense for the harm that was emotionally done.This tow driver was terrible and nasty, nasty, nasty!!! So those other positive comments that are on here, good for you!!, but this towing service sucks and I will post my truths on all of my social media page so that this will never happen again to anyone else. Your company needs to be respectful to those that are respectful.As a school teacher I value the dignity of those that stand before me...your tow driver should have had the decency to value anyone those that he services and he represents your company so this must be something that has not been brought to your drivers attention, from reading the other reviews this anger attitude that your company presents is nothing new. Nastiness starts at the head (owner) and trickles down to the body (employees). Teach your employees some customer service skills.

A lot of parts with great prices..awesome staff.

Wack

My boyfriend drives his car for a living. Was told it would be done in a few days. A couple extra days on top of that would have been fine. It has been over two weeks. When we call every few days to check on the progress we get the run around. We called just now and the guy gave us attitude. Now I see that this place is a two star rating. Not surprised at all, should have checked that first. So beware, fair warning. Never going back here. We are beyond livid.

Pending an assault charge against an employee...Ill leave a review here soon! No assault charge but was spat on by a vile pig of a person wearing A and H Auto/Towing uniform. At Warren Village buying plants and flowers when the mentioned individual walked between a friend of mine and me and told my friend Make up my mind because we were blocking his way it seemed. I said Make up your own mind he got right up in my face (smelled like Gin) and I told him to back up and he spat in my face and proceeded to call me every filthy name he could muster. This individual is beneath contempt. I called the number on the truck he retreated to and whoever answered the phone acknowledged he knew to whom I was referring and offered shallow apology...the rest is up to future customers!

I have told a couple of friends about this place because I had been there a couple of times and they had been very friendly. So I called for another friend, and talked to Mike. I put the phone on speaker so she could hear because she is hard of hearing, but Mike couldnt hear clearly. So I took it off speaker and she was able to tell him what she needed. When he asked what size engine she had, she told him 4. Then he asked her was she sure, or was she guessing. When she told him she was guessing, he told her, very beligerently, to call back when she had the right information, and hung up. Because of Mike, I rate A&H 1 star. Henry has always been nice, but because of Mike, if I could have, I would have rated him -5☆.I will not recommend anyone, anymore to A&H, and I deleted their number from my phone.

Great service tow quick and speedy management very nice

Henry was very helpful we bought the front bumper cover for a Ford Fusion

Ok

Went here to get a wheel and tire for my Astrovan. Thanks for the fast and friendly service, Henry!I highly recommend this company! Thanks again A and H!

Great job on my truck 2nd other vehicles

Just needed a simple tow across the street. While trying to explain my situation over the phone, I was literally interrupted to be told I have another call so if you need a tow, call us in the morning. Id rather pay more money for better customer service. Wouldnt recommend to anyone!

They have pretty good used parts like motors and transmissions

My fiance called to get a tow and was yelled at by an employee named Mike when she didnt know how to answer his poorly phrased question. She asked if she could pay over the phone with a credit card and he proceeded to yell once again that he wasnt the manager so shed have to pay a $10 fee. You guys just lost another customer due told your unprofessional employee, Mike.

Older tow truck driver.. no customer service skills. Very unprofessional

Do not do any type of business with them. Most disrespectful, ignorant staff(excluding the woman sorry I dont know her name). The rest are wasting oxygen on Earth. Least professional personnel you might ever encounter. Again avoid them on all cost

One of the tow drivers stole 200$ out of my armrest. And when I called about it the owner replied that her drivers dont steal and that I cant prove anything so I should let it go. She even tried to insinuate that my grandmother stole the money. WORST CUSTOMER SERVICE EVER!!!

I was quoted for a tow that I scheduled for a different day then the day I called to get the tow he told me hed call me back I waited for the call for 45 minutes!! Then I was told I was quoted the wrong price. Go figure

They are thieves!! Stole all my husband’s work tools out of trunk. Fat, caucasian lady that worked there acted so nonchalant and didn’t care at all. Her response was “oh well, go file a police report or something” then ignored everything else we asked after that. It’s sad because they steal knowing that they can get away with it, TERRIBLE SERVICE, SO BEWARE.

Needed a mirror for my van they had it for me in less than 24 hours half the price of the dealership great guys very knowledgeable... Thanks again Henry!

Great service

I went in for an estimate, I received the estimate and everything was fine and I got the work done. When I went to pick up the car most of the work not been finished, they said it wasnt part of the estimate when I clearly showed them every single thing that needed to be fixed. The problems that did get fixed were mostly body work and they were done very poorly and unprofessionally. Also, my A/C was broken, they said they fixed and charged me with it but it simply did not work. My experience here was horrible and they stole $1000 from me.

Their prices are too high and their merchandise is garbage they chase the customers off with their rudeness

Good guys.

Nice place to get parts

Service was quick and easy.

!!!!!! *** HORRIBLE CUSTOMER SERVICE ***!!!!I called to confirm a part was available and I was assured that it was in stock. I advised that I had to drive 4 hours away to pick up the part and was given a quote and a quote number. Once I arrived I waited 45 minutes for them only to advise they COULDNT LOCATE THE PART. I requested as a courtesy they Fed-x the part due to me driving 4 hours away to pick up the part and them not being able to locate the part. The representative stated Id either have to make the 4 hour trip back to the junk yard or PAY for them to Fed-x it. I then asked for a Manager and the owner had heard everything anyways and I requested that she Fed-x the part once found as a courtesy due to me driving 4 hours away for nothing due to their mistake. She then quote un quote stated we will NOT FED-X NOTHING AT OUR EXPENSE. I couldnt believe that the owner would be SO RUDE in addition to NOT HAVING ANY BUSINESS SKILLS!While we were waiting the 45 MINUTES for a part they had told 2 other customers they didnt have the parts they had promised them either!

Great prices on cars and/or parts

Parts good service

Dont buy there if you spend your cash they give you a check when you return a broken part that you got from them and they take 15 percent restocking fee dont forget it cost to cash checks zero stars if you ask me!!!!!!!!

The driver didnt let me get my possessions out the car.

Friendly,inviting and prompt

They wanted $750 for a used Mustang hood and you can buy a NEW OEM hood for $580. Beware what you buy here!!!!!!!!!!

They always have or can get what you need

No luck at all here.

Awesome place!!

Best deals in Cleveland Area!!!!!

They work with you

Pricey

Awesome!

Great service

The owners are very ungrateful

Bad

Great service!!!

Reasonable prices

Friendly staff

👌👍