Very professional. Accepted by my insurance Co. Work was done before estimated time frame and well done. They are busy and had to wait for work to be done. I considered that a good sign. And it was. Very pleased.

Abra did great work on my truck. I had a small dent that had went through the paint. Abra fixed the dent and repainted the back of the vehicle. My vehicle was ready by the date they estimated. I would definitely recommend this company to anyone needing body work done.

Took my SUV in after a light fender-bender for popping a few dents out and repainting a couple spots. Took three weeks to get an appointment, and the car was returned with warped door handles and a screw in the tire. The new paint also started to bubble up the next day. In many ways, the car is worse off than when it was brought in.

Good quality replacement of windshield and hood/front bumper repair. A tree branch fell on my car and ABRA was the recommended inspection site by my insurance. The repairs, however, were far more expensive that I was quoted by Safelite - $990 for the windshield alone.In addition, it took nearly two weeks to repair (when they quoted a couple days) which I don’t know if is indicative of staffing shortage (COVID) or typical for this location. If I had known it would take that long, I may have looked into other options.

Abra is one of the best body repair shops around. They fixed my car for me after a fender bender and had it back to me in perfect condition fairly quickly. They matched the paint up perfectly and even offered to fix some paint chipping on my hood for me. It looks better now than it did before the accident. Great staff, great service!!

Abra did a really great job. The hold up was with Progressivecinsurance not wanting to pay for new parts as opposed to used parts. I have had this insurance for about 3-4 years, paid every month on time with no lapses in coverage & never has to use the insurance before this time. I had to call multiple people multiple times @ progressive to get the issue resolved. I plan to change insurance soon.

Abra repaired the whole left side of our car after an accident. Had to wait for an appointment because they are very busy. The employees are very professional, really nice, understanding and helpful. Answered any questions that I had. Brought the car in on the 3rd. Giving an estimate of repairs of a minimum of 3 weeks. Received updates weekly through text messages. Got it back on the 21st in the same month. Car looked brand new. It was cleaned up. And drives excellent. I would highly recommend abra for any repairs.

I will not return to Abra Auto Body of Cleveland - They did not account for all of my damages to my car, did not maintain an accurate and complete record of my claim - sent me to the dealer for additional work they reported that they could not do - later denied sending me to the dealer - and upon my inquiry - ejected me from their business. They dont want me to return. Lesson Learned. Never trust Abra Auto Body! Get written estimates from several shops and dont trust Abra Auto Body. Include everything on the estimates. Have them write everything on their estimate and finally - Dont trust Abra Auto Body! Take your vehicle to a shop that wants to serve you!

The folks at Abra were very accommodating amd easy to work with. I will definitely be recommending them for all my friends who need paint work on their vehicles!

Great. Fast, professional service. Very reasonable cost for window replacement

The staff is great. Everyone was very professional.

Byron Evans, Customer Service Manager, was great to work with as was the front office staff. Byron was very professional and sent me frequent updates on where my car was in the repair process. When an appraiser from the insurance company came out to look at my car after the repairs were completed, he said that whoever did the repairs did an excellent job.

While the insurance company ultimately declared the vehicle a total loss, the staff at ABRA was extremely helpful in working with me through a difficult time. I very much appreciate their patience and expertise. The cosmetic work they performed (prior to it being declared a total loss) was outstanding.

In and out in no time. Great value, they replaced the window in three drivers side

I feel that they did an excellent repair of my vehicle and keep me informed on the progress they were making. They also keep in contact with my insurance company, so I did not have to do it.

Fantastic customer service. On time with everything. Price was very reasonable. Great people to work with.

Was very pleased with service I received along with price for my repairs! I would definitely use them again!

Thanks for your hard I really appreciate you guys taking care of me.

Thank you for fixing my car .great job!

So i tool my car ther per insurance and they did work that was not even a part of the job at had and destroyed the paint on my 2014 camaro ss

Very friendly and professional. They kept me well informed regarding their progress and their work was excellent.

Amazing service. Car is looking exceptional. thank you!!!

Great service and car was done in a timely manner

Laura was GREAT.

Ever heard someone say I have a cousin/friend/buddy that could do it cheaper. I suggest you take it to that person. These are the most incompetent and worst body repair shops I have ever seen. Avoid them at all costs.

Very professional staff. Was able to provide a fast accurate estimate of my automobiles damage in a very short time.

👍

They did the work, but had to take it back to fix a couple things. Afterwards it was decent work.

Walking into Abra after may accident- the staff was very helpful and nice. I was informed and kept in the loop on the process of the repairs on my van. Excellent service and great quality of work.

Had a great experience with them

Would not use again, they think windshield is fixed even tho the defrost now doesnt work. Thats part of the job you pay to replace a windshield and for it to work . Now they say there is nothing else they can do.

Friendly & Polite atmosphere

Everybody in this shop has a smile on their face. They are happy to help & explain everything going on. Management is great with dealing with insurance companies. Im glad we found this shop, and as much as I hope to never need them... Ill be glad to return, if we do.

Have always done me right and did a great job. Highly recommend

Friendly and professional environment. They made the whole process of getting my vehicle fixed simple and kept me up to date the entire way through the process. Would definitely recommend them.

AWFUL!!!!!!!!!!!!! Wished you could do less than 1 star.This has by far been the worst experience I have ever had with a company. They have lied and kept my mothers car for over 8 weeks. Which meant she had to pay for a rental car. They called and told us that the car was ready but needed to be cleaned up so they would call the next day. They didnt. No word on Monday the following day so on Tuesday I called them - it still was not ready but she (the receptionist) told me she would try to have it ready by the end of the day because the rental car was up and we really needed to get her car. She told me to be there by 5 so we were there and when we went to look at the car oh my word it was dirty, it still had a scratch on the door that was supposed to be new. It had bonding compound on the hood. The back hatch once we opened was all bunched up not smooth at all. Mom was so not happy. The manager came out and said he was sorry it was not right, that they had not replaced the doors, the roof was not clean he would see that it was cleaned up better, he also said he didnt know what a KIA was supposed to look like. The receptionist was the one that washed it and she told us she was not tall enough to wash the top or dry it and that was just water spots. They did offer to pay for the rental car and he assured us the car would be done the next day he would personally call me. Wrong - another lie. Didnt have the car done the next day. They finally called the next day. Mom was ok with the car not happy but felt like this was going to be the best it would be. She gave them a $8600.00 check they already had $1000.00 check from insurance and they would not give her the car because they said she owed $250.00 for the deductible mom didnt have the money and asked if she could bring it Monday she had already turned the rental in. They said NOwhich meant she was going to have to wait an hour in the rain because they were closing for me to get there from work. Long story she put the deductible on a credit card and left. I WOULD NOT EVER USE THIS COMPANY AGAIN!!!!!!!!!!!!!!!!!!!!!!

Nice ppl and stuff

ABRA went out of their way to accommodate me in getting personal effects out of my daughters car, when it was completely totaled, and they were not going to get the chance to do the work on it. They were friendly and kind, and if I ever have the need for their services, I would choose this facility, just because of their great courtesy. Thank you so much!

Just picked up my 2012 nissan titan, abra done an amazing job repairing the damage, looks like a brand new truck.I will always do business with abra of Cleveland,tn

Had a window giving me problems . The glass specialist Chris had me in and out in 20 minutes. Friendly staff and top notch service. Would highly recomend Abra to anyone in the Cleveland/Chattanooga area.

Great and loved it

Great customer service. They were fast and thorough.

Had a cracked passenger side window. Brought it in at 8am, done by 10:30am. Excellent, fast, and friendly service. Would recommend.

Took my car in for repair after an accident and after a month and a half I got my car back with severe damage to the inside. There was no previous damage to the car interior and Abra management stated they could not put new parts in the vehicle even though their employees caused the damage. After a call to the insurance company the manager agreed to fix the inside back door panel, he ended up getting in my car to move it and backed into another vehicle requiring another repair to my car. I got the car back rear interior door panel still not fixed.Worst experience I have ever had. I do not recommend.

Very helpful, understanding and nice !

Ok Work good with INSURANCE co. A little pricey.

Super Job Runs like new

I will NEVER use this company ever again. I didnt get my car back on time, they messed up my speedometer, and they are completely rude. Just because I am a FEMALE does NOT mean I should not be treated the same as a male. I have been put here at least five times now for them to tell me my signal light keeps popping out because I hit a pothole And I live on a back road so its automatically my fault. So frustrated with these people and their ignorance!!

They are liars!! I called to see the status of my car since they hadnt given me an update for the 7 days they had it and when I spoke to someone they lied about leaving me a message and lied to me saying my husband told them to keep the car till the 8th day. (I had a rental car and everyday we were getting charged so the sooner they had it done the less Id pay) When I pick up my vehicle and came home I realized the interior on the drivers ceiling was all covered black with dirty finger prints from the mechanic. ( Not just one hand of finger prints I mean the whole side of the drivers side from coming in and out) I called them immediately to let them know and they lady was so rude to me almost trying to defend the mechanic from dirting my car. She then told me I would have to make an appointment for them to view it and that would not guaranteed it to be cleaned that day which meant I would have to make another appointment for them to clean it. I dont have anymore patience or time with this company!

Went for a windshield replacement and entire experience was good. Technician allowed me to see the process and previously damaged glass.

I brought my 2016 Chrysler in for a front impact with a deer it took a week longer than i was told and had to bring it back several times for damage thay didnt fix and even damage thay caused and thay didnt replace the frount right that was damaged all thay done was put a plug in it after thay put on the paper work that thay replaced it with a new tire which is fraud all this after i had taken it back in for them to replace the tire to being with thay keep my key for my locking lug nuts so now i cant even change my own tire if i get a flat i left several messages over the last year and not one of my calls were returned in my opinion thay are not good and my lawyer is looking to see if I can use them for the damage that I still have on my car that I played to have fixed

Quick service . great body work, my car is like new again

Very professional work, quick and guarantee their work.

Great place great body work done

Great customer service & quality work.

Great body shop answer all the questions I had

Frank and his staff are top notch

They did a good job and finished on time.

Worse body shop. They need to learn more about buffing.

Great service great

Great

Staff was helpful, prices are on the high end.

Great service.

Yhey were right on time

Do not deal with these people. They are the most unprofessional auto body company I have ever dealt with. Period. Just some FYI for you. Use someone else.

They helped me when my car was totaled

Overpriced

They were okay

Think my wife covered everything

Friendly and helpful

Ok

Abra Auto Body and Repair was recommended by our insurance company for body work after a minor accident. The company is efficient, organized and completed the work faster than expected.