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LJI Collision Center Cleveland Heights
1640 Lee Rd, Cleveland Heights, OH 44118, United States
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LJI Collision Center Cleveland Heights
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Au
Review №1

I came in needing to touch up a few scratches on my vehicle. Dan and Lauren were incredibly professional and cordial. The repairs were quick and came out perfectly. They were first and foremost interested in helping, and the entire process went smoothly. I highly recommend LJI Collision Center and would 100% return for any future repairs.

Jo
Review №2

During a recent windstorm my car got pretty messed up, I was lucky to find LJI. I chose them because they are both local and family owned and operated. They helped me with the insurance claim, sorted the rental, and did a fantastic job fixing my car. The paint job was also great, it looks like new! They also cleaned the interior of my car, which was a nice final touch. Throughout the whole process they were kind enough to answer my questions and keep me informed of the progress made on my car. I would definitely recommend LJI to family and friends in need of body work and painting.

Co
Review №3

I had an incredible experience with LJI from the very start. Angie is very professional, caring and accommodating. When I arrived, the lobby was very clean and welcoming. Angie helped coordinate a rental car through Enterprise and arranged for it to pick me up from LJI. She then assessed my car and determined that I would not need as much work as was expected. The professionals at LJI were able to buff out the scratch and did not charge me, or my insurance, a cent! 10/10 Recommend!

Hu
Review №4

I needed someone to paint and install an STI wing spoiler for my WRX. They gave me a reasonable price for the paint job and installation. The spoiler was unpainted and they were able to match the paint perfectly. The installation was very clean. They called me multiple times to make sure everything was how I intended it to be. Basically you really get what you pay for. I will definitely be coming back for other exterior mods in the future!

Hu
Review №5

My 2013 Chevrolet C6 Corvette had front end surface damage and minor structural damage from being bumped by another car. They fixed all the damage, repainted the entire front end on and got a perfect color match on a 9-year old, 155K mile Vette! We upgraded to LED headlights for an awesome look! Thanks to Jill, Jeff, Victor and Mikes entire crew!

Su
Review №6

My car was damaged by a valet company and I didnt know what to do. I was referred to LJI and was immediately put at ease by Lauren Angie who is the managing partner of the company. From the moment I pulled in, she told me Ill take care of everything and she delivered!! She handled all the communication with the company and provided a rental car. I went to pick up my vehicle today and was blown away - my car looks better than ever! I cant recommend LJI and Lauren enough. Thank you for taking such great care of me!

Sh
Review №7

Starting from 2017, I am a loyal customer for LJI. People in LJI are very professional, responsible, and warm-hearted. I have been there for three times in the last four years. Their performance always exceeds my expectation. Lauren and Dan are very nice and they would like to listen to my concern and do their best to help me. I really appreciate their help and do recommend to choose LJI Collision Center Cleveland Heights when you need to repair your car.

Br
Review №8

I would definitely recommend this business. Lauren who is the managing partner was amazing! She made me feel welcome and listened to my concern with the damage that was made to my car. She was honest with me, personable and she helped me understand the best way to go about repairing my car. Her son Daniel was also very informative and provided great service to me. They did an excellent job on my car more than I expected. This a is a great family with a great business. I believe Lauren said they have been in business 3 generations now! I have already recommended this place to some of my family members. Nobody wants to deal with a damage done to their car but it’s good to know they are in business to help you!

Ch
Review №9

I dont write reviews much, but this place is worth it. Long story short, I took my car into the Nissan collision center to repair a loose front bumper and they told me I needed to replace the whole bumper and quoted me at $1k. My car is on the older side and I didnt want to pay that much, so I took my car to LJI Collision to get another estimate. They took my car around back and were able to mend the front bumper back together within 10 min at no charge. I will 100% be going back here for any additional repairs and recommending them to anyone I know who needs work done on their cars. Thanks Lauren and team!

Jo
Review №10

Lauren and the team went above and beyond! They kept me up to date on timelines and made a stressful process of having to take your car into the shop a really enjoyable one. Can’t recommend enough!

Be
Review №11

My husband and I frequent LJI Collision because Lauren and Daniel are great. They are personable and fast. Their work is always amazing. I am very pleased and I highly recommend them for any body work or detailing!

ma
Review №12

LJI is the best place to go for auto body repair in the cleveland area. I went for body work but they also cleaned my interior. excellent service!

Ky
Review №13

These guys are great! They did a fantastic job repairing some body damage and the interior detailing made my car look brand new. I had an issue they could not help with they but went above and beyond trying to help me find a way to fix it. For body work and interior cleaning, look no further!

Da
Review №14

I was referred to LJI Collision Center on Lee Rd initially by my sister who had some work done on her vehicle. I called them up and talked to Dan. I was immediately impressed by the friendliness and professionalism. I will definitely be returning to them with any future body work/car repairs. They have been in the business a long time and know their stuff.

Da
Review №15

I had the absolute BEST experience here! Top notch customer service, the highest quality work, and fast turnaround times. They have a customer in me for life!

Pa
Review №16

LJI did an outstanding job with my repair. Im very happy with my experience and would highly recommend!

An
Review №17

They took really good care of my car! I brought my car in for some front end work and they went above and beyond! My car looked brand new when I picked it up. The detail inside and out was amazing (they didn’t have to do that, but they did)! I also noticed they made my rims more black. Their reviews do not lie. They do good work and they are good people.They will be my FIRST recommendation for anyone in need of auto body work and my first choice if I ever need work again.

Lu
Review №18

They did an excellent job on my car and was very welcoming kept in contact while my car was being work on and great price. Best place to take your car too. Im very picky and hard to please but there customer service is great.

Ma
Review №19

Excellent experience. I came to get my windshield glass replaced. They had the lowest price I found. They got the job done quickly and even washed my car and cleaned the interior!!! I would definitely come back again.

Wi
Review №20

Good service, good price.

Tr
Review №21

This place is amazing !!! and Very professional and genuine and friendly people. I recommend anyone and everyone to come to this family business . My bumper was off and they made it look 10 times better and also gave me a car wash. If you have any problems I really would recommend you to come here.

Ta
Review №22

Excellent Excellent work !! Had to get bodywork and paint !!! Very professional and fast !! The part took a couple days… Drop my car off on Monday got a call that evening I picked my baby up the next morning looking brand new !!! 10 stars !!! Thank you !!

Wi
Review №23

This place is amazing! Someone hit our new car while parked in a parking lot -- I found LJI from a google search. I called them, forwarded an email with the insurance quote, dropped off the car and drove away in the rental they provided. I got a daily voicemail updating me on the status of the repair, and picked up the car a few days later looking exactly like it did when I drove it off the dealership lot! Completely seamless and stress free from beginning to end. I HIGHLY recommend LJI.

Ba
Review №24

Jeff and Dan were fantastic! They were very professional and genuine. They made my car look brand new and in a timely matter that fit my busy schedule. They also fully detailed my car making it look amazing for me to pick up. I highly recommend LJI!

Fo
Review №25

Great family own place. Great prices and customer service. The owner is straightforward and honest with you. They will take care of everything if you was in a accident so you dont have to worry about a thing.

Ma
Review №26

LJI Collision Center is one of the best body shops that I have ever seen. They provided me with an estimate within minutes of my arrival and gave me a timeline as to when the vehicle repairs would be done. When I picked up my car, it looked brand new. They had fixed all the imperfections outside and had given the vehicle a deep cleaning inside. LJI is a family business with three of the four generations working there. Everyone was so pleasant and helpful. I highly recommend LJI Collision as the place to go whenever you need bodywork done on your car. Maryann Walker

Je
Review №27

LJI DID IT AGAIN! I left a prior review of how LJI brought my wifes vehicle back to showroom quality. So naturally, when I got a couple of scratches on my vehicle, the only place I thought of was LJI. I arrived and was promptly greeted. I was given an explanation of the service and was pleasantly surprised to find that the repair would only take 20 minutes! Not only was the service fast, I received that same LJI quality that I had come to love after taking my wifes vehicle there. When I asked what I owed, I was surprised to hear that I would not be charged. I instead heard the words, This is what we do, we help the community.. Not only will I take all of my business to LJI, I will recommend them to my family and friends!

Ma
Review №28

Prompt and courteous service ! Estimate done within minutes of arrival. They offered me an alternative solution for a repair that could have easily turned into a huge expensive project! In addition, non related scuff marks, from an unknown source, were removed at no extra charge to me. Complimentary car wash and transportation to my home nearby was also provided. All personnel were friendly, helpful and knowledgeable. I recommend them to anyone in need of body work. Amazing team at the Lee Rd. location

Da
Review №29

Very friendly, professional, and caring. They spent an abundance of time discussing my problem and telling me how they would resolve it. On top of that, the car will be wadhed,washed, and completely detailed when they deliver it back to me. Im impressed.

Ra
Review №30

I took off most of the outer portion of my right side door mirror with my driveway gate and these guys fixed it in about 10 min. I also love the care you get from the nice lady who runs the place.

St
Review №31

Id give this place 6 stars if I could. After getting into a small fender bender, they were able to get all things sorted out very quickly. Quote onsite within minutes of arrival. When the initial quote seemed high to me, Lauren came up with some great ideas for PDR and we were able to get the job done for a very, very reasonable price. They really went above and beyond, even buffing out some small scratches I had on other parts of the body and detailing the whole car at no extra charge, even completing the work 3 hours ahead of estimated time! I highly recommend for anyone in the University Circle/Cleveland area.

DM
Review №32

Looks better than it did when we got it! Had an incident with a pole (no other car) but heavy front end damage on a Tahoe. Excellent work

Da
Review №33

Very great interpersonal skills I would recommend them to anyone

Br
Review №34

Very professional and the work they did on my 2017 YUKON was flawless also LJIs price was unbeatable! Very impressed

Le
Review №35

I was referred to your body shop through a friend. From the time I made the first phone call the staff was friendly, courteous and professional. We had problems with the insurance company. You guys communicated with me the entire way until my car was complete. My bumper has never looked better! Thank you for detailing my car inside and out. You guys paid attention to detail and you even kept my eyelashes that I had in the console you kindly put them in a sandwich bag. THAT SIMPLY MADE MY DAY!THANK YOU! THANK YOU ! THANK YOU! I will recommend you to everyone. Your motto is treat people like family and you do that so well!!LENA F.

Ca
Review №36

The service and repair I received at this company was no short of phenomenal. I had my Red 2021 Lexus NX for less than a week when someone vandalized it, cracking the paint and denting the rear door. Lauren gave me a reasonable quote, almost $700 cheaper than their competitors. Her customer service was great! They even gave me a ride back to my home with a very friendly gentlemen to assured me he was going to take pride in his work and do an awesome job. That they did. I took my car in early afternoon on a Thursday and picked it up the next day. Unbelievable. This place will get my business from here on out.

li
Review №37

Stopped in this morning after my low tire pressure light came on and no one was open. They had me come right in and treated me as if I were a long standing customer. They were prompt, polite, and professional. All I needed was my tire pressure checked and air put in my tires. It was a great experience and I will certainly recommend them and will def. use them in the future.

qu
Review №38

Lauren and Dan are very professional and they provided care for my wife and I’s cars.

Te
Review №39

Excellent car services and wonderful costumer service. The car was fixed up perfectly and Lauren was a pleasure.

nh
Review №40

Beyond excellent and timely service! My cars bumper needs to be reattached and they fixed it for free (while other bodywork places estimated me hundreds buck plus). Dan really did a magic, hes the best! I bet they only charge you what necessary and ensure customers are happy with their services. Highly recommended!

Zo
Review №41

They were able to repair a long crack in the front bumper of my car without replacing it and the crack is barely visible now! Very friendly and professional. My car looked brand new again when I picked it up too :)

Ji
Review №42

I have been a customer of LJI Collision twice in the past 2 years and if I could give them 10 stars, I would. Their professionalism, warm and friendly custom service, attention to detail, quality of work, and sheer focus on ensuring that you are a happy and satisfied customer are absolutely amazing!!!Our first experience with LJI involved some pretty extensive work on our Honda which was involved in rear-end collision... their work was excellent. Our second experience involved our sons 2010 Pontiac Vibe with nearly 200K miles which was side-swiped in a hit and run accident. The Vibe had been an extremely reliable car for us despite its old age and extensive mileage, and, sadly, my initail thought was this car is totaled. But I called LJI anyhow who agreed to take a look at the car. Lauren and Dan patiently and creatively worked with our insurance company to determine an affordable means of completing the necessary repairs. I feel LJI really went the extra mile for us in this situation and we are so grateful to them for their flexibility and willingness to figure out a winning solution for us.Beyond LJIs tremendous service and workmanship, is their richly appointed, impecccably maintained, and artfully decorated facility. Even the automotive repair areas are spotless! It is so evident that LJI truely takes pride in their business and truely takes care of their customers!!! My experiences at LJI collision have been absolutely outstanding. They are a real asset to the Cleveland Heights community. I, without hesitation, recommend LJI Collision for anyones autobody repair needs!

Yi
Review №43

They are really nice and kind! Very patient to help you solve the problem. This’s the best service I have ever met. Won’t let you down if you choose here! I will come here again!!!!!!!!!!

Ka
Review №44

From the second I entered the store, Dan treated me like family. The attention to detail and level of customer service here are beyond outstanding. My car now looks brand new. From here on out, I wont go anywhere else.

Je
Review №45

I took my wifes 2020 Chevrolet Traverse in for an estimate, as someone had deliberately put a 24 inch scratch in the rear passenger quarter panel. I expected a huge estimate but was pleasantly surprised when Dan told me that he thinks the scratch would come out with a light sand and polish. Not only that, Dan gave us a complete detail free of charge. LJI was able to bring back the vehicle to showroom quality and through the entire process they showed wonderful customer service. Dan even gave me a tour of their state of the art facility. I will take all of my vehicles to LJI should the need arise and I suggest anyone else do the same.

Ra
Review №46

I Love the people here they really did do an awesome job that had my vehicle looking brand new. They detailed it perfectly and are also helping me get some cosmetic work done for a reasonable price. I would recommend them to family and friends, very professional five stars !

Ba
Review №47

My experience was great. Friendly, professional, affordable, and timely service . They searched and found a hard to find used part for my 2009 vehicle. Installed it; and I was pleasantly surprised how it looked like factory installed when complete. Would recommend to anyone.

Th
Review №48

Went in today to get my mirror fixed because it got hot while parked in the street. They did a temporary fix and glued the mirror back on for free, AND they cleaned the inside of the car. They said it would take an hour and I’m pretty sure it was actually shorter than that. Would highly recommend this business to anyone 10/10.

Re
Review №49

Awesome people awesome work super satisfied

Gr
Review №50

These dudes lifesavers, the manager and employees showed me hospitality like i was a family member as a complete stranger, i came in with my 2004 mustang GT that i recently ruined the door on, and just wanted to get an estimate on a fix, they fixed it in less 20 minutes and even buffed out some scratches as well as shined my rims. Great guys i can strongly recommend!

Ro
Review №51

They go above and beyond to make sure everything is fixed right and they will fight the insurance companies for you when they don’t want to pay for certain repairs

Br
Review №52

They took care of everything I needed for a great price! My front end was popping out on both sides and dealer said I needed to buy a new bumper to fix the issue. They fixed it for a fraction of the cost of buying a new bumper. Also, I had issues with air getting in between the door seal and they re-aligned the door no problem. Very friendly and helpful. Lastly, they are taking COVID-19 seriously and have placed safety measures across their operation. Couldn’t have had a more pleasant experience.

Na
Review №53

Man o man they were a life saver. I hit a ditch which caused my front bumper to fall off almost. They were very kind,nice and professional. Got the job done couldnt ask for more. Did exactly and more then what was expected. Great workers great people all around . will recommend to everyone. Great waiting room tv snacks and all and didnt take long but if you want great service who cares about the wait. Very hardworking individuals and wants you to leave satisfied. I believe the place is named after there mom so that is a great tribute to her. Check them out on the corner of leerd and mayfield. ....... Thanks guys. One love najee g

Au
Review №54

Great customer service! They really worked with getting you the best types of deals and provided quality work within a timely manner. Definitely recommend.

Ku
Review №55

Phenomenal job and very fast too! Everyone was extremely helpful the entire time

Da
Review №56

So helpful and pleasant. Great quality!

Ri
Review №57

I highly recommend LJI Collision Center in Cleveland Heights and/or Beachwood. My daughters car was recently severely damaged in a collision. Lauren and staff were tremendous - - - they did everything from contacting the at-fault drivers insurance company to providing a rental located right on-site. Their attention to detail was excellent. Fast, courteous and professional. Thank you very much! We are more than satisfied!

Ma
Review №58

Just got a car and scraped the side backing out of my driveway. I took it to LJI Collision Center and they told me they could make it look good at minimal cost. They called me 1 1/2 hours later and said it was done. When i got there to pick it up they said there would be no charge and wished me a happy birthday.(The next day was my birthday.) Lauren was very friendly and professional. My wife and I will be returning here if we need any body repair.

As
Review №59

Beautiful facility and even more beautiful service. The gentlemen immediately took my car in and helped with everything I needed. Very polite and efficient as well. Definitely recommend this collision center and will return for any future needs. Thanks again!

Ha
Review №60

My car was hit in a hotel driveway on a Saturday night and not drivable. On Sunday I reached Lauren at LJI and she arranged to have the car towed that same day and anticipating the car would be considered totaled, she arranged a rental car for me to drive back to Chicago, where my wife and I were from. On Monday she worked with 2 different, mine and the drivers company who hit my car and reached agreement with the drivers company that my car was totaled, which was our preferred resolution. On the same day we picked up the rental car so we could return to Chicago on Tuesday. We forgot to remove our I-Pass device and Lauren retrieved it from the car and mailed it to us. She could not have been more cooperative and efficient in everything she did, and we really appreciated her work.

Ma
Review №61

👍👍After I realized I didnt walk into a beauty salon and it was in fact the Collision Center, I was greeted not by trickery but by somebody who was genuinely curious what repair might actually be needed. They immediately (I was not in a hurry) addressed the problem,repaired it with my permission, and achieved a customer for life. Without exaggeration, the dealer estimate was $700 yet somehow LJI fixed the damage with a low-cost bolt, minimal labor, and a handshake. Ive since learned this is a family business and recommend their service, should you need auto body work.

Ke
Review №62

I have had work done at LJI on two occasions. Both times they were highly professional, efficient, and did high quality work. The first time was a dented front fender which was repaired completely at a very fair price. The second time I had a large scratched area from something that must have happened in a parking lot, and they were able to buff it out. In fact, they also vacuumed my car interior at the same time and did not charge me! Very pleasant people to work with and I highly recommend them.

Po
Review №63

My experience at LJI Collision Cleveland Hts. was phenomenal!! The friendly and knowledgeable staff was able to take care of my needs and get me in and out quickly. Very comfortable waiting room. I highly recommend LJI Collision. I will definitely be back!

Pa
Review №64

( 1 of 2 Reviews ) I have been driving and going to auto repair shops for over 60 years, I recently took my 2017 Toyota Corolla to LJI Collision Center for repair. This company is is by far the best place I have ever taken a car to be fixed. ... Lauren and her son Dan are both great friendly people who are totally qualified. The whole team that works there are very qualified, professional, knowledgeable, energetic and friendly. The cost of the repair job was far lower than I expected. They even waxed the car and cleaned the inside. I highly recommend this outstanding shop for outstanding work. LJI is the the Best ! >>>>>>> SECOND REVIEW >>>>>>> I had outstanding work done on my 2017 Toyota Corolla at LJI three months back so when I needed more work done, without thought, I took my car back to them with confidence. Once more they were outstanding in every way. To write anymore would only repeat what I wrote three months ago in my first review. They even gave me a GIFT CARD to use anytime. I cannot recommend this great family more highly. You may make a big mistake if you take your car anywhere else, LJI is the the Best ! Love you all.

Ji
Review №65

Really nice people and place. They really care about their customers and help us to fix the problem!

Ma
Review №66

I picked them for being family owned and I could not be happier. Not only were they the most pleasant people to work with my car looks like the day I picked it up inside and out. I would recommend them to anyone.

ja
Review №67

I had a great experience with LJI Collision Center. I was very stressed about having my front bumper repaired. When i called and made the appointment, the receptionist was very friendly and professional. When i came in Dan was super calm and gave me quick service. In fact my bumper wasnt as bad as I thought. When he was done within 15 minutes, I teared up and hugged him. He even gave me a wash. My car is fixed and I finally have a peace of mind. Thank you Dan, and LJI Collision Center!!! If you have any collision repairs please go and see them! You wont regret it

Si
Review №68

Lauren and Jeffrey were outstanding. I had a major car collision and I needed help in understanding several areas of the aftermath. They walked me through all the requirements needed outside of the collision repairs. 100% transparency in every aspect. They treated me like family really. I didnt realize or know that such kind of customer service even exists in todays day and age. I will always go there henceforth and will recommend anyone and everyone to as well. I will always be thankful to both of them and LJI.

Ma
Review №69

What an awesome experience today! My driver side mirror fell, clipped the garage and was hanging! I called today, was seen today, and mirror back in place all in less than a 20 minute visit. Very professional and accommodating, and did I mention no charge! I’ll be back to get the mirror fixed but, I’m the meantime this helped tremendously! Thanks again! Oh, yeah and assisted in turning my park assist back ok 😁

Ch
Review №70

I have used LJI Collison for several body work jobs of different sizes, and my experiences have been nothing but uniformly incredible. Starting with their professionalism and sparkling clean shop, and ending with the way that they will go well out of their way to make sure you are totally satisfied, including picking you up and dropping you off at home! They even made a small repair my bumper after I hit something bouncing on the interstate for no charge! THATS how you treat a regular customer. I will always use LJI for my bodywork, and strongly encourage my friends and neighbors to as well.

Ch
Review №71

I am so grateful and happy that I came to LJI collision center today! This is thee best service I have experienced in car service and I absolutely mean that . I was treated so well as soon as I worked through the door and serviced immediately! If you are looking for great service and phenomenal customer service go to them you will be pleased ! Thank you guys again ❤️

Sa
Review №72

Dan and Lauren are the absolute kindest people I’ve ever met in the auto industry. I went to LJI to have my rear corner fixed. The paint job was perfect, everything looked good as new. Got my car back in a timely fashion. They even waxed it up and cleaned out the inside! Definitely would recommend to anyone, 10/10.

Ma
Review №73

Very nice, professional, and reasonable prices. Friendly staff and clean environment. Good family owned business. I would recommend them for any vehicle cosmetic needs at a affordable price.

No
Review №74

Rear bumping repair and multiple road dings. LJI is a highly professional business that not only demonstrated excellent workmanship, but also excelled in customer service.

Fr
Review №75

Very nice and patient! none can help me to change my plate from a rusty bolt, they helped me with all their patient, thanks guys!

Ki
Review №76

Perfect experience. Lauren and her son were so easy to work with. Lauren kept me up to date on my cars progress and they finished a three day job in less than two. Not to mention I left with a sparkling clean car inside and out. 100% will recommend to others! Thank you LJI!

Te
Review №77

I was hit in the back. The team fixed the damage, as well as, a few problems. They fixed my front roof lights as well as a problem I was having with my car speakers. They cleaned my car inside and out. They also fixed my front bumper that was snapping out of place. The work they’ve done looks AMAZING. I would recommend this place to everyone who needs repair to their vehicle. I am 100% satisfied. Thanks Lauren.!

PJ
Review №78

I will recommend this place to anyone needing car repairs from now on. I went down the road from them to another shop and they wanted $1k for the job and scheduled it a week out. I came to LJI and they immediately took the car, did it in two days, HALF the price of the other place, free detailing inside and out. Excellent customer service. They deserve the business.

Yu
Review №79

Last week I bought a car and had the inspection at LJI, which one the seller recommended to me. I soon found LJI was amazing and I had such a wonderful experience here. They provided carefully and professional inspection of the car with no charge, and made me feel warm and pleasant. Later when I found the screw was stuck and I could not change the license plate, I directly phoned LJI and they passionately helped solve the problem. Surprising is they even gave me a free car wash after completing changing the license plate. Service at LJI was so great and I will absolutely use LJI if anything happened to my car in the future. I will definitely recommend the place to my friends, and I would highly recommend these friendly guys to anyone who needs car service. Great work, great people. Thanks so much.

Ry
Review №80

I brought my car to LJI after having the door hit. They replaced the door, gave me a rental, and dealt with insurance. I was back in my freshly washed car in under a week. The people at LJI are phenomenal. I highly recommend bringing your car here.

Si
Review №81

Everyone was really nice. When I brought my car in they gave me a ride back to my house so that I didnt need to call an uber. When they finished the car they had cleaned the interior as well. Extremely satisfied with their work.

Ma
Review №82

Amazing place and amazing people- professional, caring, responsible. very happy with the job done and extremely pleasant customer service. will definitely recommend it to everyone . thanks a lot

Ge
Review №83

My friend recommended LJI Collision and now I recommend this place to everyone I know! I even moved to the west side of Cleveland and would still use LJI collision. I know nothing about cars, so when my car broke down and I explained my situation, Lauren was so kind, patient, and helpful on the phone as she walked me through what my options were. She had me send pictures so her mechanics could take a look, and she even offered to come by in person to take a look and advised me not to drive it because she was concerned about my safety. That is a family run business for you! LJI Collision assessed my car for no extra charge and advised that it was not worth repairing. I whole heartedly trusted their advice. LJI Collision ended up arranging a tow truck for me and arranged for my very old and unrepairable car to be taken for scraps. They even mailed me the check from the scrap yard. I have never had service like this before! This company truly goes above and beyond your expectations. Thank you Lauren and LJI Collision! You made my very stressful situation so much easier!

Da
Review №84

Summary: LJI is amazing and I will absolutely take my car back to them if anything else happens to my car. I highly recommend that you do the same.A few months ago, I got a soccer ball-sized dent in the corner of my rear bumper while backing up. I took my car to LJI to see what they could do. An hour after driving into the lot, I drove away with my shiny car (free wash!) and remnants of a dent that are completely invisible to my eye (no exaggeration). Running my hand over it, I can feel the edges of where the dent was, but I was blown away by the quality of work. The experience was amazing and I will definitely bring my car back to them if needed in the future.Side note: Theyre a fourth generation family business and have free loaner cars.Disclosure: It was a relatively small job and LJI told me they wouldnt charge me if the dent came out with heat treatment. I told them I wanted to pay, but they refused and said that it would help if I wrote them a review. After the job was done, they again said they werent going to charge me. I again offered to pay and they refused. So Im writing this to repay them. That being said, I tried to be as fair and unbiased as possible in the review.

Em
Review №85

The latch on my driver side door has been broken for months, and after unsuccessfully trying to troubleshoot it on my own, I brought my car to LJI. My friend had highly recommended them for their quick and friendly service, and he was not wrong. They installed a new latch and didn’t even charge me! I will be sending all my friends their way if they have any kind of car trouble. I believe it was Jeffrey and George who helped me.

Do
Review №86

The best in the business!! Beautiful inside and out . Great staff. Great owners. Fast. Best of everything in there shop. They do not mess around. I was in and out they know cars and how to fix them

Ra
Review №87

Such an amazing experience here! I had a flat tire and ended up stopping in, they got my car RIGHT in and was fixed in the matter of minutes. There was no hesitation when I walked right in. I felt so safe driving home and will continue to feel safe. Such a great family that takes ownership of the company! Thank you!

Li
Review №88

I felt an immediate sense of peace when I entered the body shop lobby, I was greeted, paperwork done, and when I got my car back it looked brand new! they pay great attention to detail, and make sure youre happy when you leave! I highly recommend them!

Ze
Review №89

What a fantastic job, my car looks brand new! The scratches and dents repaired and the paint job was amazing! On top of that, I received a beautiful wax job and interior detailing! Lauren and her team made this a very pleasant experience. Great people to work with, great work! Thanks so much!

Sn
Review №90

I recently got in an accident and was nervous about the process of getting my car fixed. LJI collision made everything so easy and convenient from getting the rental car on the spot, to working with the insurance company, keeping me updated, and most importantly, helping me get my car seats in and out of both my car and the rental. They cleaned EVERY crevice of the car, fixed everything, and had it looking brand new. For a family with two babies, who make quite a mess in the car, I couldn’t be happier! Not only did Lauren and her son take extra care to make this a seamless service, but her son helped me after all the work had been completed, with a large, unrelated blemish on my back bumper without hesitation. They are friendly, kind, and do an excellent job! Their attention to detail will leave you happy you chose them for the job.

Be
Review №91

I highly recommend LJI! Was made to feel welcome, spoken to as an equal and was kept up to date on the progress of the repair. The repair was perfect and my car was detailed which was great since my dog goes everywhere with me. I went to 3 other local auto body shops for estimates on my repair, felt like I was being talked down to as a woman at 2, and one made me feel like they were going to find more wrong than what my insurance had estimated. I will recommend LJI to anyone who asks.

Pa
Review №92

I recently had a very minor fender bender in a parking lot with my 2005 Lexus ES 330. The only damage was that the passenger side rear plastic bumper cover was pushed in with some scratching on it; nothing wrong, just unsightly. I stopped by LJI to see what it would cost to fix it. Dan came out to give the estimate and stated that using the heat gun to pop it out would not really work because the part of the bumper that was pushed in was along the edge where the bumper transitions from the top to the back. He said he could replace the bumper cover with a used one and paint it to match - the price he quoted was more than I wanted to spend on a 12 year old car with 186,000 miles on it. With no prompting from me, he offered to give the heat gun a try and took the car into the shop. I waited inside and could see the repair bays from where I sat; I have not seen such a clean and orderly work space since my days in the Navy. I have found that the shops that put effort into maintaining that kind of space are also focused on quality and precision in their work. 15 minutes later, Dan had pulled the car around. The result of his work was very satisfying, I had to look closely at the bumper to see that it was not perfect. He also took the time to clean up the scratches. The cost to me for his good work? Nothing, zero, zip. So a great day for me! My car looks much better from the rear and I found the body shop I will use and recommend when there is serious damage to a vehicle.

Ch
Review №93

The whole Family takes pride in their work. Repair was perfect. MAD love for you all. Thanks!!

Be
Review №94

Absolutely recommend LJI. The work they did on my truck was excellent and exceeded my expectations. Most importantly, to me, is the level of customer service I receive anytime I am in the shop. EVRY employee in the build is courteous, kind, professional, and knowledgeable. When you walk in your instantly treated as if your were a family member. My particular situation required that I sit in the lobby for 15 - 20 minutes while they finished inspecting my vehicle. In that amount of time 4 - 5 customers came in to pick up there vehicles. To a person, they walked out with smiles and commented on the superior customer service they receive. In todays day and age, customer service like this is hard to come by. In the future, any work I need done to any of my vehicles will be awarded to LJI.

Jo
Review №95

Nice transaction! Pros

Ba
Review №96

Service at LJI was great. Made me feel like family. They also made the process extremely smooth. Giving me updates every step along the way. They also showed me where my problem was with my car and how they were going to fix it. Once they were finished my car door and window worked great! And they even gave me a free full detail. I feel like i have a new car. The folks there are great! Also helped me get an rental car when i needed to get to work. Thanks Lauren and everyone at LJI for making me apart of the family and thanks to the mechanics for doing an amazing job fixing my car door, side panel, and window.

An
Review №97

This place is amazing... my car looks brand new and they also detailed my car after they were done fixing the exterior. The service was great and Lauren and her son Dan were super helpful. I will be back and be recommending this place to everyone!!! Thanks LJI Collision:) very happy!

Si
Review №98

Fantastic family owned place. I took my Honda Fit here for repair and they were wonderful. My rear passenger side door was terrible and the body needed to be realigned to get the new door in and they made it look like my door was never even damaged, nor the panel behind it (bent inward). They were so helpful and kind and getting a rental car through them was easy (cant beat the waiving of an under 25 fee through the rental company they use). They did a great job with the complimentary cleaning on the inside of my car and detailing on the outside. Highly recommend to anyone needing body work done in the Cleveland area.

Ka
Review №99

My experience at LJI Collision Center in Cleveland Heights was quite remarkable. The care and attention the manager Dan Angle paid to me and his cheerful responsiveness to my requests are rarely found in service businesses these day. He examined the damage on my car, walked me step by step through the insurance process and even arranged for a low cost rental. He explained in detail the work that would be required for repair. I was kept fully apprised of their progress by Lauren Angle and the car was ready when promised. The car looked amazing! Although I hope not to need their services again any time soon, I would return in a flash. I cannot recommend LJI Collision highly enough. Call them for your collision repair without hesitation.

An
Review №100

This place is amazing! They truly care about helping you and not ripping you off. I had a small accident and ripped my bumper off. I was nervous about how much it would cost to replace it. When I came in I was greeted with smiles. The receptionist was really nice everyone was.I feel bad that I didn’t get the son’s name but he came out and looked at my car and told me he could probably pop it back in. Instead of charging me $800 plus dollars to fix it. Not only did he fix the bumper perfectly. He washed and vacuumed the inside. It only took like 30mins. They went above and beyond!! My bumper is secure and if I ever need bodywork done to my car I’m gong here. And I’m recommending it to all my family and friends. There was no up-selling no pressure. This is a great family business. One that I will proudly support! Thank you so much again!

Information
44 Photos
100 Comments
4.9 Rating
  • Address:1640 Lee Rd, Cleveland Heights, OH 44118, United States
  • Site:http://ljicollisioncenter.com/cleveland-heights
  • Phone:+1 216-932-7100
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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