The experience started off good. Steve the sales person came out and was patient as I worked with other suppliers to get quotes. After talking to many people I selected IG&S even though they were slightly higher. The next step in the process appeared smooth. They came out to get final measurements. He measured the Kamado Joe and all the angles needed to fit. Eventually they came around to installation. This is where the wheels fell off the wagon. The wait till 10 AM the day of installation to let you know when they will arrive. I received a text saying by 2PM they showed up at 5. When it started to sprinkle, they said they couldnt install because the seams wouldnt dry. They packed their stuff up and left and said I would get a call. They did not come out for 3 more days. This time they called and said they would be there by 4 and they showed up at 7:30 and had to work into the night. The installer Alex (who is the best part of the experience) said this should have and could have been done Tuesday even in the rain. They had to do a lot of cutting to make things fit. During the installation, the stucco was scraped off one of the pillars due to the tight fit. The seams do not come close to matching up and i was told they would do a great job making it look close. Even Alex admitted he would have flipped the cut on pieces. Once they left I began putting pieces in their location and noticed the Kamado doesnt fit. I noticed there was a lip on the edge that needed to be cut. I called to have them come out and again Alex came out to help. It was late again 8PM. He cut the top so the grill could fit but then the edges were too tight. We then determined the sample I was using from Steve was 2CM and the top was 3CM so the grill would not fit, and I would need to mill the pieces down. IG&S could not slot me in to do this and even if they did it would be another incremental cost. The entire time even prior to installation I was receiving emails to pay the final invoice even when the job is not complete. I am now left trying to find someone to repair the stucco and match the paint, mill the 2 pieces to complete my set and polish the cut they made on the top. By far the worst home project experience yet.**** Update 9/25/2021 Seam is now coming apart and moisture is getting into the stainless steel door. Called and left a message to see if and when it will get repaired
I first contracted with IGS in March 21. Due to a variety of construction delays my countertops were finally installed in September. IGS was very responsive to my questions and understanding of the delays I couldnt control. During my measurement phase, the tech was very responsive to my questions and concerns. Installation day was flawless and very professionally done. Very happy with the results. I would recommend anyone contact them for a quote.
Great customer care. Listened to my concerns and my wished to a better counters and back splash. I wish I had this option of hiring my own contractor for my kitchen. We have a lot of customers in my community I will pass your card to them at our next HOA meeting It’s a great new community. Now that the builder is leaving I am sure once they see my results. My neighbors and friends will be asking for cards.
Stephen came by and did a terrific presentation but initially we felt that it was a tad expensive but as we proceeding to look at other options we soon came to realize it was a very competitive price. A guy came out took the measurements in a kitchen and two bathrooms. All bench top replacements. A couple of weeks went by and then we were advised of the installment date. I am NOT a DIY type so I was a tad nervous about doing the water disconnects. Stephen reassured me that on the day it would be just fine which of course it was. William and his partner arrived at 9, we did a quick walk through and then they started to do the install. They worked quickly and efficiently and William offered a couple of very good suggestions with regards to faucets.They had finished by 3, they cleaned up and did a walk around with us.I can only say that we were gobsmacked.The quartz tops look totally magnificent. The kitchen bench top came in two parts but you just cant see the join at all, brilliant. The install has made a significant difference on the look of the kitchen and bathrooms. They look just so what and updated we are just so placed that we choose to do this.Thank you Stephen and the installers a job well done.
Bill Law was amazing with helping us figure out what style worked best for our kitchen. He’s very professional and I would recommend him and international granite and stone. They also had a great promotion with a 500.00 gift card
My wife and I spent over a year researching different options for remodeling our kitchen and bathrooms throughout our home and after all the study and research we decided to interview two companies so we could compare price and quality of workmanship. Our choice was International Granite and Stone because of their professional presentation by sales manager Jessica Albright and Nate Faiella. They listened to our needs and gave advice where needed throughout the process. After the work was started we were informed by the project managed Robert Reda each step of the way what work was next. All the installers were neat and clean installing our quartz countertops. We are extremely satisfied with the entire process from start to finish with this great company and all their employees. I give them not only 5 STARS but 10 STARS!! Peter J. Butera P.A.
Tim was awesome! Very knowledgeable about the product and explained the process. He took the time to answer all our questions and explain everything in detail. He really took the time to explain everything. I am so excited and cant wait to see the final product.
I am so excited to have my kitchen and bathroom countertops remodeled! My sales consultant Natalie was so helpful and easy to talk to. She was very informative about the company and the products. She explained things fully from what to expect from start to finish. She helped me understand all of the options IGS provides in financing. Natalie was attentive to my wants and how to obtain the desired look I want for my home. Thank you!
We had a very nice expierence with Joe McCarthy. He took the time to explain everything we needed to know about getting our kitchen remodeled with the granite we picked out. Joe did a great job. We highly recommend him.Dennis
My sales consultants were fantastic. Both of them took their time, listened to what we wanted, worked with us on price and budget and made us feel like they were talking to family. I am so pleased with their process and cannot wait to see my new quartz.
It’s not very often I feel entirely comfortable with a salesman in my home. It was different with Nate from International Granite and Stone. Very polite young man who my wife and I enjoyed talking with. He brought everything we needed to choose our counter top, plus accessories. He has a video program that pretty much explains every step of the process from the first in home visit, fabrication, and installation. After he explained the process and warranties, we were sold. My wife and I are looking forward to the finished product.
Joshua was very knowledgeable and assisted us in designing our custom kitchen. We are excited for our Project to come to fruition. Thankyou for your help.He was understanding and did not push any product on us.
Everyone that works here has been awesome. Very knowledgeable of products and pricing to fit our budget. Cam even offered to walk through warehouses with us on a Saturday to make sure we were comfortable in our choices.My neighbors had recommended this place and compared to the others I had been to, they were, by far, the most efficient, experienced and caring team that works together to finish our kitchen design that we wanted!Thank youDennell lemke
Cameron Was amazing. He came in and gave us the whole pitch of how they are different but his passion for the product and the quality of the work that would be done blew us away. We told him we would be looking at some other options and we did. After visiting 5 other places including a couple of BIG names, my wife and I both knew we had to call International back. They take care of you and for the price you really do get the whole package with these guys. If you ever have questions or need a little reassurance they are always available! Highly recommend!
Nate was an absolute pleasure to meet. He is very professional, knowledgeable, organized with a great presentation, and very friendly and receptive to customer needs. The whole experience was well worth the time. He is a great asset to what appears to be a great company. It is nice to hear an employee have so much respect and loyalty to their employer! Thank you! I am really looking forward to the end result. Betty
Nate came out to do an estimate for our kitchen, and he was very professional, knowledgeable, and had great ideas. I thought I knew what I wanted, but went with something else, because it was sooo beautiful!! They make it way too easy to get the kitchen I wanted!!!
We have done business with this company before. We chose to go with them again because of Pedro. He’s was very knowledgeable and gave great ideas on how to proceed with replacing our counter top and back splash. He’s not pushy, was on time and helped us meet all of needs for our kitchen project.
What a present experience. Joe is knowledgeable and thoughtful of your project and has the experience to guid you through the process of your remodel. I spoke with his past customers who also praised his talents and those who represent his company and am looking forward to the completed project which I know I’ll love.
I located IGS through Cambria. A sales rep came out however I didn’t hear back for a couple weeks. He was very good & knowledgeable so I wasn’t sure what was happening. I called and found out he had left the company. They immediately sent out another rep, Joe. Joe was a 180 from the 1st guy who I had thought was good. Joe was the most knowledgeable, helpful and able to give us a quote that day. He gave us so much more information. I am very happy with the IGS customer service so far. Since Joe’s visit IGS has been on top of calling and setting up next steps. Our quartz won’t be installed for several weeks yet as we’re waiting on the counter tops to be delivered.
The personnel at I.G.S. have done an excellent job. Jessica and Pedro came up with some great ideas that help with the project. We highly recommend I.G.S. and their staff.
Sales rep Mike Bessette was prompt, knowledgeable, and very helpfully throughout the process. Was even nice enough to set up an appointment to choose our tops at the suppliers warehouse. Highly recommended!
Steven arrived right on time and was just what I needed. He listened to my ideas and presented beautiful quartz to be considered for our new kitchen makeover. After finding just what I wanted he found lovely glass tile for the backsplash even knowing I would purchase that locally.I am thrilled with my choice and cant wait to see it all come together. Thank you Steven and IGS.
Very helpful and knowledgeable with my estimate. Really liked that this company does it all. No need to have numerous people doing the construction, electrical and plumbing. One stop shopping. Supplying sinks and faucets. It made it really easy on me.
Tim is not only super professional in his demeanor, he is incredibly knowledgeable about the stone and installation process. He worked closely with us to choose the right quartz and we feel very comfortable knowing he will be with us every step of the way during installation. Tim provided us with customer testimonials, as well as a detailed video with what to expect from IGS - which, from the looks of it, is perfection.
David Elliot came to our home to provide information for us to purchase countertops. He was so very helpful, listened and provided just what we wanted. He made great suggestions and the items he showed us were absolutely beautiful. I am so excited to get my new kitchen.
Our experience with IG sales representative Joe McCarthy at our home went way beyond anything we have ever had or expected. From his first entrance to our home Joe was friendly, happy, and inviting who made you feel at ease. His presentation was exceptional in that he was knowledgeable and had compassion for what he does that shinned thru his almost three hour visit. No pressure what so ever just great info and video presentations about the product we were interested in. From presentation to measuring to providing us with many options Joe made our choice easy to come to. Joe is a real asset that International Granite should be proud to have him as their employee. Dan & Colleen Franek 01/30/2021
We were interested in replacing our kitchen countertop and I hadshopped around a few other places. Finally we had decided to contact International Granite & stone to hear about there products and process and was given Cameron one of the representatives. Cameron even was able to bring over a few samples that he thought we might like. As he introduced us to the company, I had felt totally confident that their work would be top notch as IGS offers a complete process from 1 1/2 days, reconnecting any plumbing, removal and disposal of existing counter topand touching up and preparing any sheetrock that might need to be repainted depending how your kitchen layout was drawn. IGS wants to make sure every customer is satisfied. Cameron was NOT a pushy salesperson but let the customer decide if the offer would be a good fitfor them. We are now in the beginning stages of our process, and I have every confidence that I will be a satisfied customer, Cameron was very professional and knowledgeable and we would highly recommend askingfor him if you are in the market for a beautiful updated kitchen counter.KUDOS to Cameron !!!
Timothy was very helpful and knowledgeable. He made deciding and purchasing our granite very easy and stress-free. I highly recommend using IGS for any natural stone and quartz purchase.
IGS proved the best bid out of four for our quartz kitchen counters resurfacing. Salesman Cameron Williams is polite, very knowledgeable and efficient. The installers did a very professional job and were also personable. Overall an outstanding experience!
We met with Cameron regarding a quote on kitchen countertops. Cameron was very knowledge and professional. He explained everything from the company’s focus on the customer experience, his knowledge of products and the process from start to finish. I would highly recommend speaking with Cameron for your countertop needs.
I called International Granite and Stone to get an estimate on kitchen counters. Tim was the design consultant. He arrived on time. Came inside and told him what I was looking for. He brought over several samples and gave me some great ideas. He took measurements and gave me a great estimate. At that time I told him I was going to think about it. He called following day and I asked him to come back with a few more samples. With his help and expertise, I decided on the best fit for my kitchen. Tim spent several hours both days to make sure I was happy with my selection. If you are looking for a professional, caring, considerate with lots of patient, look no further and ask for Tim Townsend. You will not go wrong.
Love the look of the Cambria quartz countertop but it clashes with my cabinets. Joe McCarthy, the salesman should have been experienced enough to point this out. After installation I brought this up to Joe who replied they have cabinet painters. I told him I had an estimate $3000. to which he replied I should use them because they dont give estimates less than $4000. I paid $8650. for this countertop so Im not happy.They used laser to measure but failed to take into account the bullnose edge finish should start at the wall, not 1 inch away from it.. very unprofessional.Ive signed their installation jobs that I wasnt satisfied but they dont care.Think twice before using this company.
We called International Granite & Stone for a quote to replace our old kitchen counter tops. Nate Faiells was our sales representative. Nate is one of the best professional people we’ve ever met. His presentation was perfect and his quote was fair and correct down to the penny. Installation was on time and painless. We truly love our quartz counters and would recommend International Granite and Stone. We also appreciated the fact that Nate wore a mask and gloves while in our home.
Very professionalListens to needsProvides excellent feedbackTakes his time to present solutions
We met with Nathan Faiella from IGS today to plan new kitchen and two bathroom countertops, tile, sinks and faucets. Nate was knowledgeable, professional, polite, super helpful, and covered all the bases. He was a pleasure to work with and we are excited about our upcoming renovations!!!!!
The only reason I’m giving 4stars is we weren’t expecting the process to take so long. We would have scheduled differently. You should inform your customers of how involved the first meeting will be and how much time to allow. But the meeting is very thorough and selection is great. I liked how Pedro noticed my style and color preference so he was able to narrow down the selections which I’m sure saved some time.
It was a pleasure working with Joshua today. We talked about my kitchen, what I was interested in regarfing the color and style if quartz I am interested in that would match my tile accents wall. Joshua took the time to look at the sink I bought to determine if I could have it under mounted. I am pleased to say it can. I am impressed with his plethora of information concerning this company, workmanship, and values. I was offered many options and Joshua listened to me as I explained my vision for the kitchen I had designed and the contractor has brought to life. I highly recommend this company and am fortunate to have worked with Joshua.PJ
Great experience, Joe took his time and provided us very affordable and detailed options. He was thorough and ensured we understood the scope of the work. Very pleased.
Positively outstanding service. I saw samples, had kitchen measurements taken, and was provided an all inclusive estimate on the spot. I was so impressed I insisted on putting a 50% deposit today. Outstanding...cant wait to see my job
Im a repeat customer for a reason... Not much else needs to be said about that. Tim, the consultant for IGS who worked with me, carefully listens to your needs and explains the detail involving the selection of product, fabrication and installation of your countertop project. He is very thorough, no stone is left unturned. Good company to deal with, good experience all around from start to finish.
Nate was extremely knowledgeable and addressed our concerns immediately!
We had an in home visit with Natalie. She didn’t rush us and listened first to our vision then brought in samples. On to the next step after placing an order and only a few weeks away from replacing ugly builder grade granite!
My second time using them. Always a pleasure to work with. Joshua was an excellent salesman, that provided answers to our many questions and extremely professional. The project manager was wonderful and worked with us. I will recommend them in the future. Thanks again for a job well done. And looking forward to our new job!!
After an awful experience at another company Bill made the process of remodeling my kitchen counters a breeze. He was prompt, courteous and patient with all my questions. He chose a color that worked perfectly right off the bad and explained the process thoroughly . Very Happy with my choice of companies
We were apprehensive about remodeling our kitchen for both cost and design considerations. Nathan made it relatively easy of us by showing the wide variety of materials and helping us create the best design for our kitchen. He was able to solve our design and cost concerns. Look forward to having the project complete. Have no hesitation recommending Nathan and International Granite and Stone for your project
Steve made the choice easy as he knows what hes doing. Very professional and gets a quick estimate fast. IGS works with you on finances and the selection of granite is so vast that theres something for everyone! Top notch place!
The Salesman Nathan, for International Granite and Stone was very professional right from the beginning he is very knowledgeable about his product and the company. We spent about 2 hours together and Nathan went over all aspect of the project. Finally after we agreed on the Quartz counter - top, Nathan was very patient and helped us stay within our budget.I would Highly Recommend Nathan ..to anyone who asks.
Nathan did a great job for me, without the need to come to my home until it is absolutely necessary for final measurements. We even added a new mantle and hearth out of the same beautiful piece of granite! He is great to work with and very helpful!
Greg was a great salesman. He came to our house d spent about 3 hours explaining everything and making sure we were getting all of our questions answered. He was the from 6-9 pm and even though it was late and we felt bad he still made it his objective to make sure we were completely happy before he left. He has worked with us through all the questions we had and responded very quickly. We are excited to see the end product after this great experience.
Stephen came out and helped us make decisions we have been putting off for years. He was helpful in offering suggestions and letting us know what would look best in our kitchen, laundry and baths. We start the templating next week and I am very excited to finally bring our house up to date. I will post again when all of the work is done, but I am very happy so far.
We had the opportunity to work with Stephen Bessette on our kitchen update. We found Stephen to be very informative of their quartz and granite products, how to compare, what the installation process would entail and how long and spent quality time going through several different options for our kitchen update. Stephen was a pleasure to work with and a great representative of International Granite and Stone.
Cameron was very knowledgeable about the products we were interested in. He worked with us and our budget. He was very personable and a pleasure to work with. He was also very knowledgeable about sports which we enjoyed chatting with him about.
Joe McCarthy was very personable and down to earth. He explained everything in detail. He answered all our questions. Very knowledgable. Would highly recommend him.
Bill was very personable and not pushy, an enjoyable shopping experience. He helped us chose what we wanted, by walking us through a large selection of product, and encouraged us to take the time we desired to come to a decision. He is a great representative for this company.
Joe was wonderful. He made sure to explain the entire process to us from selection to prep and installation. He presented us with a variety of options and gave us insight on what would work in our space. I am looking forward to using IGS to remodel our kitchen and bathrooms. Their level of professionalism and dedication to quality is unmatched.
Prompt and professional. Team reached out same day to schedule consultation appointment. Anthony made this zero effort on our part and took care of everything, was very knowledgeable and professional.Literally the following day our Project Manager Julia has reached out for next steps. Excellent Service top-notch, and am very excited
Joshua is great. He knew exactly what looked good and helped me tremendously. Did three jobs and everything went smooth. Thanks Joshua.
IGS, Jessica and Cameron plus the numerous people in house that coordinated the installation are all professional and accommodating. The kitchen counter tops and undermount lighting changed my home tremendously. I am now returning for both bathrooms to be done with the same Cambria Quartz design. Save yourself the trouble shopping around and just go with this professional company.
He is coustamer oriented. Understands coustamer needs and worked with us closely. Very pleasant to work with. Has good selling traits.
Worked with Joshua Morton. It was a great experience. His design expertise was most helpful and they handle everything from electrical and plumbing to counter installation and remodeling.
Stephen was very knowledgeable and loves the company IGS which he works for. I was impressed with the Company offering installation, plumbing and a timely installation.
Working with Stephen Bessette is our pleasure. He is very knowledgeable about his product. He also went through the companys profile and how the process work from A to Z installing our counter top.
Tim was spot on with his customer abilities and knowledge of product and ability to reflect his honesty. I operated a business for over 40 years and can recognize a person who is valuable as an employee. Kudos to Tim for exceeding our expectations.
After requesting information, someone contacted us within an hour. Tim Townsend was our contact that came to our home. The entire experience was a 10 out of 10. He provided some background, showed samples of what we thought we wanted and showed a sample of something a different. That something different won us over. We were not expecting the cost that it was. However, when we are ready, we will definitely be requesting Tim at IG&S.
Pedro was so easy to work with. Very professional and knowledgable and was able to find us exactly the stone we were looking for for our new quartz counters.
Bills knowledge of the products that International Granite offers helped me to decide on the choice of quartz countertops that fit my style.He chose to show me samples that would work with my budget. I am so excited to start the process of creating the kitchen that I have always wantedThanks so much!
I couldnt be happier with the presentation that Joshua gave to me and my husband for our kitchen renovation! I already knew that I wanted USA products, Cambria in particular, when I made the first inquiries with IGS. Joshua walked us through the process, gave us background info, made me feel very confident with his expertise and what we will experience with this finetuned group of artisans at IGS. Thank you, Joshua!!
Very personable and professional. Did an excellent job presenting the product and explaining the options available to us.
Bill Law was a pleasure to work with. he went above and beyond to get me what I wanted for a great price. Hes the reason we went with IGS. We just placed our order so Ill update this review later.
Bill Law was very professional and knowledgeable. If we ever have to update our bathroom countertops or need more quartz for special projects, we would give Bill a call. Definitely recommend IGS for countertops and Bill for that extra level of professionalism.
Bill was very professional and did a great job explaining the different quartz options.
Pedro was great! Showed me choices for new countertops for my kitchen. He was very knowledgeable. Love what I choose. Highly recommended.
Our first experience with IGS was the the salesman Nate. What a great representation of their company! Nate was so kind, very informative and so patient with our ever changing minds. Never pushy just there to make sure we got the kitchen we truly wanted. Looking forward to a great relationship with IGS.
Pedro is terrific, we just got our CT ordered!
Bill arrived on time, we all wore masks, he explained everything clearly as we went along and made some very good recommendations. He explained to us what to expect and it was no problem for us to provide some of our own preferredFixtures.
Great experience today. Jessica and Timothy understood the look I was going for and explained the process very well.
Joe was amazing, he was extremely patient and knowledgeable, he took us through every option and made sure we were comfortable with our decision. He made the process seamless and we couldn’t be happier!
Jason was very professional, knowledgable and easy to work with. The product he represent Cambria Quartz is so lovely and has so many good qualities - nonporous so no sealant required is wonderful. Sample sizes are good so you can actually see the patterns and colors in your kitchen. Definitely would recommend.
Timothy Townsend did a great job describing the products from International Granite and Stone. I learned information about countertop materials that Id never heard before. He explained the sophisticated equipment his company uses in making their countertops. He was sensitive to my needs and wishes in helping me select the right materials.
So far so good. Just ordered countertop and Pedro was very nice and helpful. Pleased with selection and price. Will review again after installation.
Pedro was very knowledgable and enthusiastic during his presentation. My wife and I appreciated the friendly and relaxed atmosphere and eagerly await our new countertops.
Nathan was very cordial and offered many different selections and combinations based on our preferences and budget for our second home in Pinellas Park. We are seriously considering International Granite & Stone for the remodel of the kitchen in our primary home in Winter Springs. I can, with confidence, strongly recommend giving International Granite & Stone a chance to see what they can do for you.
Bill was very professional, and knowledgeable. He addressed are needs would highly recommend:
Nick was very professional, great customer service and a pleasure to work with on my home project. Top notch organization!
We are redoing our kitchen out of state (via phone). Jessica was so helpful. She asked for color of cabinets and floor. She recommended couole options on the countertop and we love it. Cant wait to see the finished product. Thank you Jessica!!!
Excellente price and quality, sales rep. Pedro was very knowledgeable and help me choose the rigth product, thank you
Steve came to the house to help us pick out new countertops, and to our surprise, we found out that they can remodel a whole kitchen. We are having all our cupboards painted, and new quartz countertops installed. He was extremely knowledgeable and most helpful with our choices. We will be calling him back to help remodel our master bathroom.
Great company to deal with. Very professional presentation works hard to work with your budger expectations.
We had used IGS in the past with great experience so we decided it would be them that we use again. First time we walked in no appointment, this time I had an appointment and Cam came to my house. He was very knowledgeable with the company as well as the product and process that we would be going thru. Cam also was helpful when I was making decisions. He was friendly and during this COVID-19 pandemic I felt comfortable with his practice of safety. Looking forward to my new countertops! Thanks Cam😊
Great selection, fair price and excellent installation. We had a unique island and they met with us several times to get the design and Edge just right. Would highly recommend.
Bill was great, very thorough consultation gave us many options to review. Highly recommended.
Great salesman, great customer service, great product
Pedro was Extremely professional and made me feel comfortable enough i didnt look elsewhere.
Pedro is a real pro with a great eye for detail.
They suck and cant even communicate like professionals. They dont even know the rules of their own finance. They knew for a month that the amount that my wife and I wanted to finance was lower then the qualifying amount. They didnt staying anything about it, but kept asking for payment of 1700 when we did pay that amount we had to call them to a response for installation. least then 12 hrs before the installation they called and say that we own them 671 and that they will not install until they got it and say we are keep our 1700 and not see the counter top if we dont pay, They are not honest and would not wok with us and kept telling us lies.
Everyone that I have talked to has been very friendly and knowledgeable. They could answer any question I had.
Could not ask for a better installer.Bernard took his time to be sure everything was just right. He was very careful and answered all our questions.I would highly recommend him and his company for their quality work and products.
Worked with Nate on a bathroom remodel and he came prepared with many samples to use and compare. Decided on choices and signed a contract with IGS to do the work.