Large showroom. selection changes daily. Prices are great and you can’t beat the $100 delivery fee. Staff doesn’t pressure you. Even the warehouse or back pf the house workers are friendly and will assist you with finding what you want. One associate went above and beyond to find out when they would expect a shipment of the piece I wanted to buy.
This place has very nice furniture and we bought a new couch and bedroom set and paid to have it all delivered. However every single piece of the bedroom set was delivered damaged. We kept a couple pieces and got a small refund (honestly, should have been refunded more) but had a few other pieces returned for a replacement. A couple of the replacement pieces came and werent in perfect condition but we kept them since they were still pretty much fine. However another piece that was supposed to be on the truck was not there for some reason. Still waiting on that part to be delivered so well see.It turned out the couch was a bit too big (our fault for not measuring first) so we had it returned for a refund. They charged us a $357 restocking fee! Now I could understand a $100-$150 fee but $357 is a bit much for money just wasted and they got their couch back in perfect condition. Pure greed there, especially since we bought other NEW furniture from them that was not in the best condition when delivered. Overall we are happy with our bedroom set but its been such a hassle and wasted money, and the expensive new furniture we bought and kept isnt in perfect condition like it should be.
Good place to get crazy deals on furniture. It’s not like the pristine Rooms To Go show room - but that’s what keeps the prices so low. The customer service representative we were working with was extremely nice and helpful, ran all around the store for us and knew the store and their ever changing stock like the back of his hand.
Im not sure why this place only has 3.5 stars. Weve purchased a sectional and 2 night stands on two separate occasions from R2G Outlet and both times the customer service and products were impeccable. The salesman was able to work with us on the price, both times. We picked up both orders by renting a U-Haul truck. We havent had any issues. I highly recommend purchasing from this place as they have quality furniture!
We stopped in and purchased a queen size low pro foundation. The price was in line with what other places were charging so we decided to buy local. The purchase process was fine however there was an angry warehouseman who really took it to the next level when I asked if he would just watch out for the hooks on the top rack of my truck politely. He definitely had some issues and was not very friendly. He took the numbers of our license plate said that was their process and told us dont worry I wont follow you home.he was able to turn a pleasant shopping experience into an awful one in about 3 minutes. Someone should address customer service policy with him.
I bought more furniture, a console and a dresser which were delivered today. The delivery guys brought it in and placed where I wanted it but did not set it up. The console leans forward and when I called the store the guy says all Sales are Final and they only setup beds. I was charged $99.99 for setup and delivery. If that doesnt include setup on the purchased products then that fee needs to be reduced. This is a very heavy piece of furniture and I dont know how to level it. I wont ever buy anything from this store again. I spent $1300 on a sofa and bed in April, this time $800 on this console and dresser. If I am supposed to be doing this myself I should have purchased from Amazon because their delivery is free. I dont consider this to be a Woman friendly business model, maybe some have the strength to lift furniture like this but I do not.
Walking in here is like going back in time. All the furniture looks like it was in style in the seventies. Dont waste your time if you want anything even slightly modern.
Posted hours aren’t correct so customers are here (10:20 on a Saturday) and being told the store opens an hour later. Appreciate the staffs position and that they are irritated with folks coming in which is obvious, but it is something that should be updated- people are here at the hours noted on google and historically scheduled.
I would first like to Thank Bonnie my sells Rep for being sooooo amazing 😉 cheering up my day with a beautiful helping voice thanks 😊 it went along way.. I would also like to thank Sergio for being a great patient young man thanks the customer service was Over and beyond helpful thanks guys.. you made a sell in my day.. Toni
Got a great deal on a nice new couch because of their weekend special! And unlike other furniture stores, I was able to take it home right away the same day. Very happy with my purchase 👍👍
The sales rep Seth held the placard on his lip, did not disclose the additional cost for electric option. 2 of the pieces needed to be placed on back order and would be delivered. When the couch was delivered I called and was told it was entered without electric. After management who repeatedly stated it was in writing but ignored the sales rep had the placard on his lap, I had to pay the additional fee. When one if the 2 pieces on back order were delivered they charged an additional fee. I called and the person stated the order was fir the second order. This was supposed to be 1 order.Horrible customer service and they add any fee at any time.
In 2019, in the middle of the pandemic, I bought 3 sets of bedding for my wife and my daughters and a sofa, something that they assured me was of excellent quality and a month after using them they were damaged NOISE, DISCOLORATION, DEFORMATION. Call me and they sent a technician that the man clarified to me that they were defective, but or surprise when I asked to change them that he did not want those products, he wanted different ones so as not to have the same problem! but in the store they told me that I could NOT exchange it for other different products that had to be the same and that I had to pay 100 DOLLARS TO RETURN DEFECTIVE PRODUCTS (the store manager told me) since I saw that they did not solve NOTING!! I decided to appeal my bill with SYNCRONY BANK, but they made fun of me saying that the appeal was going well and that they were there to help me, but oh surprise it didnt! They damaged my credit, they did not respond to me at all and the worst thing is that I keep paying what I bought that was useless and I had to throw it away !! With all my heart to the people who think to buy in TOGO ROOMS, they have to think twice because I lost my money and nobody answers them. cordially Carlos Sánchez
Store was fairly busy... a testament to their good deals on couches and tables. Staff were very friendly and helpful. But I was looking for a small computer or writing desk. They have a very limited selection. The quality of what I did find would not have stood up to daily use.
They showed up at exactly the time they said they would. The delivery team was very friendly, fast and efficient. This is the third time I’ve purchased there. I won’t go anywhere else. My sales lady Bonnie was very helpful and patient with me. You can tell they all love their jobs.
Honestly it was aweful. The furniture was extremely overpriced for damaged goods, stuff they have brand new at other furniture stores. Also my salesman who was supposed to be selling me furniture for commission and showing me what they have around this mess of a store just up and walks away and helps someone els in the middle of showing me around. I just walked out and left l, pathetic.
Terrible Fly by night feeling while shopping there. asked if something was the true price and they came back with a higher price than what the tag was originally
I searched for days to find a lift chair for my elderly friend and without having to wait weeks from a show room, only found one that day and for $100s less. Gently used!Rehab after the purchase discovered a problem with the remote control. RTGO, exceeded expectations when another chair was delivered to him on Sat with all the congestion on Treasure Island.Outstanding customer service. Qudos.
Nice staff, a lot of furniture to choose, horrible management. Wouldn’t lower the price on a couch really dirty and with holes.Seffner has the same sectional 1000 dollars cheaper way better condition!Let a sale go by saying just leave one of the items.Almost 3k sale.
If youre looking for GREAT deals on slightly damaged/blemished furniture, this is your place. We got a kitchen table with four chairs and a bench, coffee table, TV stand, two leather couches (one with power recliner), and a queen size Serta mattress for $3,000. Before we came across this place we were under the assumption a new couch would be $3,000. We got the deal of a lifetime here and couldnt be happier. High recommend. Ask for Bonnie when you get there, shes the best!
Great deals and prices just bought a sofa sleeping for under 500 bucks. Lots of merchandise to choose from that are in pretty good condition. Better than I expected to be an outlet
Every time I doin’t pay my bills in 2 weeks I have to pay more why not a moth they didn’t even tell me about
Alyssa was extremely helpful in finding us the right sofa and the whole store had a great selection.
Bernadette was great! Everyone was very helpful. The greeter could have been less pushy, not the best way to start a visit by having the greeter hunt you down as you come in the door. Otherwise a very nice experience.
They made my decision very easy. Was kicked out for not wearing a mask. Ironically, I was just in a Rooms 2 Go without a mask 3 times this week and decided to check out the outlet.They don’t want my business so no problem, they won’t get it. ;)
I will never step on this store again. The lady at the front was so nasty and arrogant. I just wanted to ask how purchases were any different from regular rooms to go stores. When i approached her to ask she was trying something so i waited. Even AFTER she was done she didnt even acknowledge meOr anything. I decided to leave and right when im at the door she wants to ask me what was my question. I kindly told her to never mind and this lady decided to make a scene. WORST CUSTOMER SERVICE. And worst person to work there. If i kindly said never mind she didnt have to yell at me with my kids and other families shopping there.
The young lady that helped us was very helpful and courteous. Got us just what we were looking for and even got an extra little discount. Very satisfied!!
Alot of great finds but staff is pushy and if your just looking to find your style they follow you even if you dont need help. Great prices, inventory changes weekly, able to negotiate if you like item but not price. Most furniture has minor nicks, imperfections but still a good place to save money.
What I wanted was in stock a first since the pandemic.
No one spoke to me at all. If the salespersons are on commission, they let a ready to buy customer leave...so much for your paycheck.
It was fantastic if you need a dining room set they have it for you too choose from. I can get all caught up in the store I love it.
I had a very nice experience shopping for dressers and the customer service gentleman was awesome and very helpful and he also helped me get a nice discount thank you I will be returning to shop more for my home 🙋
They make furniture shopping easy! When youre on a budget, who cares if its last years model? We just got a new sofa and an 8x10 area rug for under $600!
Just moved from palm harbor, and Vicky has been the nicest person yet. She helped me find what I need for my new apartment while keeping with in that budget. Please ask for her you’ll get nothing but the best !
Alyssa was super helpful. Great prices & great customer service
It was ok. Everything is damaged somehow. Sales clerk was lacking in her people skills. She is why I left and went to Ashley Furniture.
I didnt realize this is the scratch and dent store. Most was dirty or scratched.
I have shopped furniture outlets before, but everything I saw here belonged in a dumpster. Go to the Salvation Army better selection and better condition!
Selection was extremely limited but didnt get took look very long because I was run out because I didnt have a mask on which was fine my money spends anyway
Friendly staff, however found many pieces of furniture with extensive damage to be overpriced!! Didnt feel like I was getting a discount at all. If thats how RTG outlet works, I prefer to pay the full price and get brand-new things.
Great place to buy furniture
I was not approved for credit. Why!!! When my credit score is excellent at 762. They could not tell me why and will sent me a letter in 5 to 7 business days explaining. I could have paid cash for what I was buying but decided to take advantage of 12 months same as cash deal. I just bought a house and closed on it this week. I would have been buying a lot of furniture from them. Not now!!!
Ive been here several times over the years but cannot believe the condition of this place now. It is filthy. They havent vacuumed the place in what looks to be a year. All of the furniture is dirty and there is no outlets for all the power recliners. The prices are high compared to other places. It is supposed to be discounted.I felt dirty after shopping in there. Just saying.
Shoppers beware!!!!!!!!!!!!!!!!!!!!!!!!!!!! I wanted to make a purchase while finding a sales associate another associate named Eduardo removed the price tag and said it was the wrong price trying to take advantage of my girlfriend sitting on the couch waiting for me to come back….. came back $500 higher from $115 for a stained garbage couch. I have purchased tens of thousands of dollars worth of furniture here and it is no longer the business it used to be…..
Alyssa at the Clearwater store helped me; she was very courteous, knowledgeable and gave me much information
Liz was awesome! I didnt really have a great idea of what I wanted but she helped me go through several dining room tables and find chairs to match at a great price. Will def be back if I need anything else.
Not a lot in inventory right now but not too bad Ill place
They sell furniture off the showroom floor. Much of it is stained or damaged.
Good deals, have to keep coming back if something peculiar your looking for, this is the place like a scratch and dent so check out your pieces carefully.
Nothing but a scam. Place sends coupons saying couches and sofas starting at $200. Lowest couch is $1000 dollars and half the items are ‘on hold’. Store is nothing but a bunch of salesman standing there all day trying to get commission. Would not recommend at all.
Not what we thought it was. the GPS took us here didnt say anything about being an outlet
Always good deals to be found at Rooms to go outlet.
Very nice furniture for half the price. A must see for bargain hunters.
Professional sales men. Great products, great price!
Maryanne was the person that helped me get a couch! She was very helpful and so nice. The workers at Rooms To Go are always so great! They have many different furniture selections and the protection plans cover a lot. Ive had some bad experiences at furniture stores but Ive only ever had good experiences at Rooms To Go. Im so happy with my couch and Ill be back for more furniture in the future.
You can find an excellent deal here at the rooms to go outlet. They are friendly and staff on site even got my son a glass of water. I found a couch set that I loved here for a great price. Unfortunately, the couch had gotten scratched during transportation to my house during the delivery set by rooms to go outlet. I was treated by the manager, Mark with great concern and respect. I never was left feeling that I had done something wrong by calling them. They had given me two options to trade the couch for a different one or to get the price adjusted. They had no issue with either choice. I highly recommend rooms to go outlet as they treat you kindly even when something does not go right and they will give you options. Kudos to this store location and the great service they provide.
Meh. Not impressed. Curside pickup stuff.
Great selection and some good sales going on. Store seemed messy and dingy. Staff were welcoming and attentive.
Wearing you out waiting for help. Long story short. Horrible Customer Service. Waited forever for help. Also Manager wont negotiate. Mirror purchased was broken and no Bunkie Board as promised. I have tried to contact customer service at their Regional Office to no avail.
Vicky was our saleswoman and she genuinely wanted to help us find the best piece of furniture for our needs. Thanks Vicky
Away nice and helpful
Excellent customer service. I ended up having a problem with a purchase. (My fault) and the manager took care of it for me. I highly recommend.
Not much inventory. No fabric recliners. Only leather and expensive
Just arrived from Kansas to our new home. We found Rooms to Go outlet. They let us look. Then we were able to let them know what we wanted. Great service from the salesman Bill. Checking out the young lady was nice also. We went back. For something different . found it. Thanks
Total quality furniture at amazing prices! A few dings and scratches but nothing major and huge price reductions. Rick Matthews was awesome and walked with me throughout the entire store for over an hour picking out all sorts of pieces for my new apartment. He was totally patient, helpful and knowledgeable. Not a typical pushy sales guy at all and this was at the end of the day!! Actually felt like he cared and wanted to help me versus sell me. Its not brand new stuff but damn close to it. Highly recommend!!
Regular prices for less than perfect furniture. Strange.
Outlet tore have good prices if you can find what you want
Great service(Alyssa was great!) .... Nice selection for discounted furniture!
I went to the outlet store in Clearwater. They have a wide variety of products that are very affordable.
Tony Maculsco (sp?) is the best in sales that you can find. He is honest and is working hard to get the pieces that you need for your home in the budget you can afford. I highly recommend Tony at Rooms to Go Outlet!
The outlet store had a variety of different styles and colors as you would expect but what really stuck out were the great deals. I saved over $800 with my purchase of several items. The actual store may have more current selections but I was able to find what I was looking for relatively quick. The salesperson was top notch and very helpful with sound recommendations.
The selection was pretty good. Love the new sofas that have a USB port and aux. Clever! I think they can use a bit more color in there selections, you see some same peices thruout. I also came across a writing desk I fell in love with. Not to big, dark glass top and digital clock, aux, and ports.
Bed feels good they got to go buy one no bed bugs
Love this place. I have furnished several dwellings. Best prices I could find anywhere and huge selection of all furniture items.
We Bought a King Mattress and Box Springs here last week, the Box Springs were way to high for our Bed (I should have taken a video of my wife climbing in and out of bed).We called and they told us they would swap them out with lower ones free of charge. They said unfortunately they would need to charge me a redeliver fee.I told them I would see if they fit in my SUV.Within 10 minutes I received a call back from Joe saying that Mark the Manager offered to bring the new ones free of charge. Just received them. All is good. We have purchased stuff here in the past and with this kind of customer service we will be back!
Look for Elizabeth. She is the best salesperson for customer service and assistance.
We visited this store a few weeks ago, we were greeted with a smile when we entered. We were looking to see what types of love seats and recliners they had in the store. We have gotten some good deals in the past.We were also greeted by David K who offered to help us we told him we wanted to take a look around first, he said no problem if we needed anything or have any questions he would be happy to help.We found a few items we were interested in, David K was very helpful and patient while we made our final decision. We did purchase a love seat recliner and a single recliner.We had it delivered to our home. We had some concerns whether it would fit through our doorway. The delivery guys were friendly and respectful of our home. They had no problems getting our furniture through the doorway.We are happy with our purchase and the service we received from the staff.Thank you.R & J.
Great service and the guys loading my car were great too
Great place to find a deal on whatever furniture piece you’re looking for. We went in looking for a dining room table and walked out with a media center that was over $600 off the original price with only a few minor imperfections. David K did a fantastic job of walking us through the process. We will definitely be back to look again in the future.
Great place to get furniture. Huge variety. Been shopping here for years. Allan has always helped my family over the years in picking out just the right items. Thanks!
Great prices and good furniture
It was a great experience the sale person Elizabeth was super nice and help me all the way thank you very much
Great customer service! Ordered two king size mattresses for a rental property. Once delivered I realized I should have gone with 5 bases instead of 9. The manager, Mark, was so kind to rectify my mistake and at no charge despite offering to pay. The mattresses are super comfortable! Thank you!!
Awful customer service. Don’t trust anyone there. I was told that a couch would be put on hold for me and I got a call saying they were going to sell it before I got there when they knew what time I’d be there. Don’t go see Elizabeth. 80% of the furniture is overpriced considering the amount of damage to it and the overall hygiene of a lot of the employees was disgusting. Learn to shower.
Didnt buy anything,but wasnt that impressed
Closed Tuesday and Wednesday!
This is THE best place to get furniture. It’s great quality, and most of the time you don’t see the imperfections. Will definitely be going again and again.
I just left here, very unprofessional I brought my service dog with me, I was followed and questioned several times and even asked what my disability was which is ILLEGAL, ERICK DIAZ is whom was arguing with me, he will be reported along with the business. As a large cooperation you should know the ADA laws (and educate your staff)and know it’s illegal to question or ask someone their disability!
Did not find what I was looking for. Staff was friendly. I havent shopped the outlet in quite some time, but, it definitely has gotten a bit pricey. Stores in the area that are not outlets, were just as consumer friendly. I found much better pricing as well.
RUDE SALES PEOPLE! LOW QUALITY JUNK!
Ive been to RTG Outlet twice now. I got myself a new mattress and box springs and love it. My sister has been having sleep issues so I told her to lay on my new mattress to see if she likes it. She layer down on it and said Wow, I didnt know mattresses could be this comfortable. I need one! We went to RTG Outlet and ordered the same mattress and box spring for her. Shes so excited. Delivery is Thursday.
The manager and staff were very helpful especially my friend Bill who was everywhere to make sure we have our money’s worth. He is respectful, patient, understanding, and most of all responsive every time we call for help. We believe we have found a place for every time we need furniture. You guys are awesome. Keep the good work.
Selection was good but the store is dark and dingy and didnt look clean. Staff was friendly and helpful.
The store has a good deal of just about every type of furniture you can imagine oh, thats not to say if you can imagine it they have it but the place was stacked with furniture. There were plenty of salespeople and they were all eager to help. Sadly what we thought was not something they sold my brother-in-law wanted a drafting chair. I didnt use the restroom so I cant answer those questions.