This was my fist experience here as a customer and I am surprised that they are willing to lose a new customer and everyone I will tell about it over $36. Not a good business move in my opinion.I purchased a Halloween costume online for in-store pick up. Nowhere during the purchasing of the costume did the site say you cant return after Oct. 24. I purchased it on Oct 28 and when I went to pick it up I asked the girl if I could return it if it didnt fit and she said yes. It didnt fit, so less than 24 hours later I went to return it because they were sold out of any costume that would fit me that I would wear in both Clearwater stores and in the St. Pete store. The manager on duty was very rude and snarky to me which is unacceptable. There are signs on the front registers about the return policy but I didnt go there, I went to the end of the counter for in-store pick up so I didnt see the signs. Plus, as I mentioned I was sure to ask the girl who handed me the costume. Maybe she made a mistake since the whole time I was trying to get my costume she was talking to another employee to try to switch break times with him be cause her food had arrived instead of focusing on the customer in front of her.I worked in retail/retail management for 20+ years INCLUDING a store that sold Halloween stuff so I get having a stricter policy and I get how hectic this time of year is and how hard working in retail is but 1) I would NEVER allow my employees to treat people like that 2) there are always exceptions to policies especially when you make a mistake and misinform a customer 3) it is a common costume (pirate) in a common size (medium) that considering they are out of everything they would have had no problem reselling it. I can see banning Halloween returns AFTER Halloween but not before when you are SURE to sell the item.

Staff was very friendly, helpful and knowledgeable. Will go again soon. Great selection.

Went here for supplies for my son’s first birthday. I was pleased with selection. Bought 40 balloons and scheduled day and pickup. Unfortunately the check out girl did not relay that the latex balloons would only last around 10 hours, so the entire order was on the floor the day of the party. I called first thing and spoke to a manager who was kind enough to replace the order and deliver the balloons before the party started. I was very pleased with the customer service to correct the problem. My only issue is that I probably would not have selected those balloons in the first place knowing I would only get a 1/2 day out of them. My balloon order alone was $65. Total spent was $150

I just love love Party City 💗They always have whatever you need and for any occasion. I was shopping for my daughters gender reveal, they had it all and the best selections. Thanks PC 👍🙌

Went in for a few things. Was able to get in and out quickly. It is busy, long lines. Id suggest knowing exactly what you want, or close to it.

Normally a great place to get costumes. The inventory was low when we went. They are still struggling to get stock in these crazy days.

At the last minute, I had to cancel an online balloon order for delivery. They were so understanding and helpful with my refund. Definitely, wont forget the great customer service and will continue to do my future party planning here.

I always love this place. However, only 4 stars for the lack of retirement decoration options. The section for a retirement party was like 7 items :(

Never has what Im looking for and if they do it seems to be a very poor quality

They had plenty of staff at the registers and on the floor. Floor staff was super helpful and helped me with questions. The staff at the registers were equally friendly and very efficient at checking people out. I had a great overall experience and their customer service was excellent!

The BEST Party City around!I made an online order a couple days before my sons 4th birthday. Everything I ordered was readily available in store & I had the option to pick up. And the store literally had my order pulled & ready for pick up in LESS than ONE hour! So I headed to the store to pick up my large order and balloons. The store is always well stocked, organized, clean & the employees are super friendly & helpful! Of course I looked around before picking up my order & found even more things i needed. And my babys birthday party was perfect! Love this location!

I was looking for a dinosaur piñata and they 2 different styles...then I saw they had a third on the upper shelf where you could bearly se ot...last one...and iver grabbed a tall ladder and brought it down...great service😁

Since their remodel, the store looks new and nicely organized.

5 people working today. I was the ONLY customer. I wanted a “welcome home” balloon for a relative that just got out of the hospital. They said they were too backed up to accept any walk in balloon orders. I actually thought they were joking at first. Unbelievable!! ONE Balloon was too much to ask for? I will take my money elsewhere. How do you even stay in business??

This is THE test of my durability, integrity and will power. While trying to not over indulge my spending AND fulfilling my OCD!! I have to maintain my course and try not to get something in EVERY color! Great staff, decent products, the prices could be lower... That way I could buy more stuff. LoL

Poor service. I tried ordering balloons online and was having issues. I come in to get them and was told no more walk up orders for balloons. As Im checking out at the register for other items I hear another associate tell a customer on the phone she may do an online order and give them them 1 hour turn around time and can be picked up tonight. Then I ask can you just inflate 1 Ballon. She tells me no. I ask her the price $11.99. I said well that price includes helium. If your refusing to inflate it I want a discount because Im gonna have to pay Publix to inflate this. Snobby comment its only like $1. Not only does it inconvenience me but worst customer service

Excellent service and prices

Employees were super .They had all the answers to my questions.Great experience.

Terrible customer service. Will not go back to this party city again. They refused to blow up 8 balloons for us because they were pressed for time on orders even though they had two other staff members behind the desk standing around talking to each other.Watched a customer in front of me come in to pick up an order and asked if he could blow up some additional balloons and the clerk said sure, if you leave me a good review.

Amazing store with amazing customer service, the staff was very kind, and the actual store is filled with so many aisles you will always walk out having what you came in for.

I like the store but their website is a pain. I wanted 12 ballons...6 red and 6 black. Everytime I changed the quantity it would change it but then kick me back to the previous page. I got so aggravated that I deleted 6 of the balloons that I had in my cart and just paid for the 2 numbered balloons I purchased.

Poor service and horribly unprofessional people working there. Beware, do not try and walk in and get balloons inflated, you will feel like the biggest inconvenience to them. What a downer place to go before a party.

They had everything we needed. Great place and cheap.

Great selection of fun stuff.

Went in the day before HALLOWEEN parking lot was packed, I figured it would be a mad house. I was very grateful for the amount of staff they had on hand. Everyone who needed help was being helped. When I got to the line it was about 15 people long. I knew it would be a long wait, however I was paid and out of the door within 5 minutes. I congratulate whoever runs this place, very nicely done in this day and age.

Not much of a Halloween selection but friendly staff.

Cute decorations

Great prices. Staff willing to help find items..

Michele was awesome helpful and kind thank you.Another trip to party city another great experience Colin was working the front by himself with lots of people coming in and out with the other workers were working hard as well he was a younger kid who is handling it like a boss like he had been doing it for years he was very helpful informative and kind I appreciate the service especially in this time thank you so much Colin your parents did a good job

All you can need for birthday party

My boyfriend took me here to pick out a birthday balloon!! They have a huge selection and I loved looking at all the party supplies :) we also bought a tiny hat for the cat to wear haha obviously she wasnt too pleased but it was a great laugh!

Very organized and clean. Fantastic selection of party products. A lot of kids themed party accompaniments, bridal and wedding party items. A decent selection of costumes even though its not Halloween time. Some items such as candies and kids grab bag gifts can be a little pricey.

I found exactly what I needed and the staff there very nice. I ran in there at the last minute looking for what I need it in they did not make me feel rushed or that I was inconveniencing them. That means a lot.

Great store! Madison (cashier) was super helpful and has endless patience.

They had a great supply for PRIDE! Thank you!!

Friendly, quick and clean. But needs to be restocked more frequently.

Great place...!

Called the morning of 7/31 to change my balloon pick up time. The employee mentioned they were already filled. By the time party started that evening, my 12 latex balloons had lost air, they were different sizes and not floating. I was disappointed !

Fast service had everything we needed.

Thanks to Jeff for blowing my balloons last minute - you saved the birthday 💋

Buy the mask separate. The quality of mask in bundled outfits is not the same quality as its original. We bought the blood pumping one and its very cheaply made. I hope they can exchange it. These employees need a raise or some sort of thank you for working during holidays and weekends. The lady manager that worked Oct 30 evening, she was very kind and helpful.

I’ve been planning a couple parties and have been in a few times. Before I can even start looking I am always greeted by Celeste. She is an outstanding employee and very helpful.

Great customer service

Ordered online for curbside pick up. After using the I arrive link and also calling them, my items were never brought outside. I understand they are busy, but they shouldn’t offer curbside pick-up if they don’t have enough help.

Very limited selection of 21st birthday cards. They had one card.

I had a blast! Kirsten was a very great help and getting our costumes. I would go there again.

Had everything I was looking for . Convenient and and fast.

It is the first year anniversary of losing our baby grandson, I ordered special balloons for the balloon release we were planning in his honor. Party City would not fill them due to Covid-19. I understand and am on board with being cautious and practicing safe behaviors. I wear a mask and gloves when shopping. When filling balloons you do not put your mouth on them, you use a helium tank. And if you are practicing safe behaviors you should be wearing gloves. I was told they do not stock any balloons for that type of occasion, so I did not even have the option of spending even more money to use a Party City product instead of the ones I had already purchased. I guess shame on me for not checking first, and for thinking common sense would prevail. So thank you Party City for making a difficult day, that much more so. Unless I have no other choice, I will not be patronizing this store in the future.

Needed St Patricks decorations for work. They had almost everything I needed but quantities were low.

Little slow with long lines and their ballons are very expensive. When I picked up the balloons they didnt help put over 35 balloons in my car, I did it and she walked away. And no bag put on the balloons so it was very difficult

Anytime I have a party or a costume event to attend here in Tampa Bay, I go to Countryside Party City near my job. My son loves going here to pick out cool hats and $1 candy. I was impressed during Gasparilla how much past themed costumes and accessories they had. The staff is really friendly and knowledge here. Great balloon selection and they always have helium.

They even have outfits/costumes. Ironically you cant party here!

I find all my party supplies and balloons at this great store. Reasonably priced and a giant selection. Will definitely go back for Halloween outfits and more party supplies. Love this store

Not helpful nor friendly

So I had to plan a graduation party. I was shocked hiw many options are available, it was overwhelming. I loved that they not only had everything I needed but had choices. We went with a black and gold theme that we didnt even know we wanted until we looked through all the options. Since Im a prepped I was there several months early so it was very nice to just get a helium canister instead of having to go back last minute. I will be going back for my next big party.

I have everything you need for any occasions

Trying to get assistance at times is difficult, there is usually no one on the floor. When I have been able to ask a question its 75/25 for the correct answer. But mostly the people behind the counter are nice and helpful.

Excellent customer service and great selection of costumes 🙂

The whole store is nothing but fun. Unless youre getting decorations for a funeral. But just jazz it up with some balloons or something. Maybe even a pinata, they have those too!

We got some Helium ballons for $16.99 plus taxes on Monday, and came back on Saturday to fill them up. They sell you the package as a free fill up, however, when i got to the store i had to go through a huge line for the manager to tell me that they were low on Helium and could not do it!!! Besides, everyone on the store was no help at all!!!! Believe me, there are other places over there, avoid this one at all costs. If i had listen to the other reviews i would be just fine now, instead of running around now to other stores!

Sales clerk cracked the door open when she saw me approach the shop, ran back inside and I had to go to the back of the store to ask a simple question since she appeared to be the only one there.They dont have banners you can string across a room to say welcome home and the like but you can get supplies to build your own. Doing so would cost more than $100. I got a similar thing elsewhere for less than $5.

Usually a good experience. Be sure to always put your receipt on your email. Just in case. They usually have what your looking for, but I do suggest calling first as their supplies empty per isles

It’s a good place to look for different decoration that you may not find at common places like Dollar tree or Walmart. Make sure what you pick won’t be found at these mentioned stores, ‘ cause you’ll be paying more here for same stuff. Just pick real different stuff. The other store Can complement your decoration.

Went looking for Easter socks. They had really cute ones at reasonable prices. Young lady at counter was very helpful and polite

We did online ordering an as soon as we get to the store the welcome us in a friendly manner. Clean store and our order ready took us just a few secs to pickup awesome job

Party City was awful. I was told they were out of helium. Even though they were filling up balloons. I offered to buy a tank but all they had were large tanks at $35.00. I was told they were out of the small tanks. I asked if they would just fill up one. The display where I bought the balloon said it can with a free helium fill the manager who was rude said we are not doing that and walked away. To the manager. If you are out of helium take down the advertisement on the display. Also a easy fix would of been to open the large tanks of helium that was for sale and use that to make a customer happy. I use the party City by country side mall often and I throw a lot of parties. You have lost my business at this location definitely and most likely all together. We have options as customers and do not deserve to be treated poorly.

Went in to buy a balloon and was told there was over an hour and a half wait for balloons. Didn’t realize you needed to preorder 1 balloon. What service

Ordered bat wings online for in-store pickup. Thank goodness I did because when I went in the Saturday before Halloween, the check out line had to been at least 30 people long. I was in and out in less than two minutes. Thanks!

Great selection of party gifts,balloons and whatever odds and ends you may need. Friendly helpful staff.

The service was incredible! We got our cactus piñata in less than 5 minutes! They also had a huge selection. We found everything for our cactus-themed party and more! Great store.

This place really is a party City. They have everything you need for every single event. I like that they have a wide variety of many things and the price is usually pretty good. The staff is always really nice as well.

Very helpful and I got beautiful balloons for my nieces 4th birthday 😁.

I was on my way to a 70s party needed some 70 supplies pretty good place to go to

To be close to Halloween things were surprisingly organized and clean. Staff was plentiful and helpful. Store was crowded and line long but they worked through it quickly. The entrance is a tad bit hidden from view.

Thanos for ever thing

One of the nicer location. Has good discount in the back.

Great experience. Workers helpful and friendly. Knowledgeable. Expensive but worth the fun.

Not one person working there came to assist. Considering this is a very nice Shopping Plaza, I expected much more from this Party City. They do have a little bit of everything, however customer service is always key. Three stars for this reason, to the manager get yourself some employees with great customer service... Also there manager may want to do some background checks, as one of the employees, that is a woman likes to stock and stalk beautiful women... And yes I witnessed this myself... Come to find out this beautiful woman was very uncomfortable and felt the same way after meeting her outside she refused to go back in unless I accompanied her.

Only browsed didnt really shop, thought it was a nice place I really cant say much more about the store. Overall, I would recommend you check it out for yourself it did seem to have some interesting things to purchase. Check it out!

Place has been there for years. Dont really know what there is to review about it. They got what you want, great. If not, oh well

All I got was balloons. The staff was fast and attentive. I checked out and was out the door in 5 min. Great experience.

Plenty of party supplies and novelty items.

Everything you can imagine for a party of pretty much any type: plates, balloons + pinatas. Mostly geared to children and traditional themed parties.

Too crowded. No help.

Great place for costume lots of variety lots of other stuff easy convenient parking in a small shopping plaza but outside entry. Nice store

Great place for party decorations

They have what you need for party, service is always good

Employees were nice. I had tiki get aunt balloons inflated for my daughters 2 year old birthday and they got me in and it quickly do I council go decorate for the party.

Very nice place. You can find anything you want or need for your party. Good prices too.

Lots of options and items, but the store and staff are disorganized and inefficient. Most of the time, you either cannot find anyone at all, or you have 5 girls up front all chatting and drinking sodas/coffees while we wait in line for 20 plus minutes trying to figure out of the staff is going to start calling people up to the registers. Even when you preorder balloons online and give them plenty of extra time, half the time....the orders are still sitting untouched or you still stand in line for 20 plus minutes. I continue to hope that this will improve.

We went looking for construction party stuff for my sons 4th birthday but after searching and not finding anything we found out it is only available online.

Lots of cool stuff but definitely need store personnel to help people find things. Everyone was looking for help. Then there were only 2 - 3 cashiers and 20 people in line waiting to check out. Not user friendly.

Good selection, staff very helpful. Parking area is very crowded

Nice selection for upcoming parties. Balloons, candies, gift wraps and supplies all could be found here. The best thing is that the place always change depending on upcoming holiday. Recommend.

I came to Party City to buy decorations for New Years Eve. Before coming to the store I had saw a product online that said it was available at the store. When I came to the store they didnt have it which was disappointing to say the least. I then bought New Years Eve branded plates and napkins. I came back later to return the cups and plates because I found some cheaper elsewhere. They couldnt refund but gave me store credit because the holiday decorations has to be returns two weeks before the holiday! They failed to tell me that information before I checked out. Party City is already expensive and I rarely shop there and probably wont anytime soon.

Store is pricey! you can find same or more variety on amazon. If you have amazon prime you get free two day shipping.

Amazing store and manager was above helpful and so nice Sue

Did not make a purchase. Went to look at Thanksgiving items. Store had lots to choose for Halloween. Very busy of course! Employees helpful.

Great Place to go when I have a party Event

Always had a good experience at this location: helpful / friendly staff & tons of options to choose from, not to mention the wide range of unique mylar balloons--if you order I suggest going online to view options & call your order in advance for quick & easy pick-up...😎