Unfortunately this small business is not customer friendly. I registered for this hammock months before my baby shower and friend purchased it for me. I had fears about the product after I actually received the gift, my baby was born very large and would have been uncomfortable in this product. So I shipped the hammock back to the company hoping for a refund for my friend. They refused my package and never provided a refund. They didnt even consider giving us a refund or a restocking fee to return the product, they just refused. Perhaps they are desperate for money and cannot afford to refund the $100, however I think the safety of my child and my new mom comfort level should come first. For this company its not the case. So sadly to say, I would stay away. My hammock will now sit in its box unused for years to come. Sad how unfriendly these people are.