Called for a price on my alternator and labor. The man I spoke with was very rude. He is like I have to special order the part so you can give me your cc number over the phone or have a nice day. Well I chose nice day because I was getting my cc info until he said that. I’ll take my car somewhere else . With the world we living in today kindness goes a long way.
The service was immaculate. They really treat you like family here & the hospitality was out of this world, so much better than most auto care places I’ve been to. We’re from out of town & had a flat tire & they fixed our issue in less than an hour.
Hank, Tyler and Tony were of great service. They took in my Mercedes-Benz E350 for repairs and service and did a great job for a fair price. Would highly recommend!
I brought my car in because I noticed a wheel noise that sounded just like a wheel bearing going out. Meineke was able to book a same day appointment. After test driving it and putting it up on a lift they determined all the wheel bearings were good. They did this all without charging me for anything. I will definitely be coming back for any future needs.
Moved in the area around 5yrs ago and was lucky enough to have someone recommend this location. They do what I want without unnecessary up sales. Ive even not done the recommendation and figured I could wait until next oil change which resulted in a gasket failure a couple months later..... A surprisingly honest store in this area of concrete jungle, great management and mechanic team here.
I came in to get my brakes done and they did a great job. My only issue was with the front counter representative Hank. He is very rude and condescending. He is not welcoming for you to ask questions. I have a lot more work to be done on my car and will be taking my money somewhere else. Just not worth my hard earned money to be mistreated.
The man at the counter was very nice and had excellent customer service. He explained clearly what was going to happen. He called immediately after they drove the car and presented me all the options in terms of necessary and optional. He also explained to me the warranties and cost of each. He did exactly what I agreed upon, called me as soon as the repairs were done and made it convenient for me to pick up the car. The charges were exactly what I was told over the phone. I paid over the phone and the keys were left at the auto parts place next door which gave me until 9pm to pick up my keys.
Great place to get your car worked on but the prices are getting very high.
Went in on a whim to have them check out my car to see what was wrong. Turns out I needed some sensors replaced. The service was great and the wait time wasn’t bad. They don’t try to sell you something you don’t need, which is hard to find with an auto shop these days. Super nice and professional!
Called and got a same day appointment to get my rear springs put on. Super nice people. Will be back Friday to get more work done!
Rude. Dishonest. Incompetent. These are just a few of the good qualities. Read the lowest reviews on google. almost everything I read in the lowest negative reviews applied to my dealings with them use them at your own risk youve been warned. The owner is rude Hank is rude let my car leave with no brakes had a loose front end part that had a bolt barely hanging on.. I could go on and on ..stay away
I was near there on vacation when my check engine light came on. I drove straight to Meineke and told them what was going on. They diagnosed it and had it fixed in less than 3 hours. I was very pleased with there business and felt very safe in my car when I left there!
I had an extremely positive experience here. They are honest and hard working. I will be back!
They did a nice job. Made an appointment, and it was right on time. Nice guys.
First time coming here! I got a tune up And they were awesome! They made sure I was aware of any extra damages which was a broken coil and also let me see where it was damaged before we priced the part! I will definitely be back for any car needs! My car also runs a lot better!
I went there to get an alignment and they were very down-to-earth, knowledgeable, people. I prefer someone who is down-to-earth and talks to you like a normal person versus the professional type. Just about every place you go, or any customer service phone number you call, is concerned with professionalism and I’d rather have someone give it to me straight and not worry about sugar-coating things. They did a great job of making sure they were very direct with me but not in an overbearing manner. And considering I had never even heard of the issue I had to getting a proper alignment, they did a great job of making sure I understood what the problem is with my car. And, they didn’t try to upsell me or try to get me to spend more money, which I think, about 98% of repair shops do. I would recommend going to this particular Meineke.
Drove down from new jersey and the money light came on was puttering down the road and needed reliable transportation back home come to find out Needed a fuel pump. Man at counter was very respectful to me and was very pleased to make it home safe cars running buttery smooth . Meineke is good place to bring car
Needed my tire repaired. I was happy with the service. Cost was reasonable also. Will definitely use their business again.
Very professional place, they are very clear when talking to you about your car, they provide really good service on time.
Oil changed, tires rotated with new lugs I brought, brake fluid replaced, transmission mount replaced now Benz is feeling brand new! Great job Tyler and Hank 👍👍 8/6/21 - Just had a big motor mount job and the car is dead silent on idle (a good thing!) Theres no job thats too big or too small at this Meineke branch, take your Mercedes here with confidence.
Came in for an oil change and they did a free inspection. I got a good deal on some additional things that were needed (old brake pads). The customer service specialist was very clear and concise about what was needed.
Went in to check out my brakes which I thought that I needed to replace. To my surprise my brakes did not need to be replaced. Such a relief that I did not have to have any work done. I will go back in a few weeks to have them change due the oil change.
Best car service around! Extremely professional and helpful staff. This is the only place I’ll bring my truck!
They charge 3.25% if you using credit card. Otherwise service is good.
They were very helpful, prompt, repaired what I needed repaired and did try to haggle me. Hank was professional over the phone and helped with pricing. Tyson was courteous and professional in the store. They did exactly what needed to be done to my vehicle and it is running smoothly. I will definitely be returning.
I take my car here whenever I have an issue, they are pretty good, I trust them.
And attentive to customer’s service request and assisted promptly in getting the required parts to customer’s satisfaction.
I’ve been taking my vehicle to Meineke for years, they’re always very reasonable and quick! Never had any problems. Highly recommend.
So Im one of those that pours through reviews before I go ANYWHERE. There were definitely comments on here that had me concerned, which had me walking in with my fingers crossed, praying I didnt have to deal with a d-bag trying to rip me off. (Single female here, no mechanically inclined men in her life at the moment to prevent previously mentioned rip-off) Anywho, I needed my aftermarket LED headlight bulb replaced. Of course, no one keeps these in stock, so I purchased online and brought into Meineke. First impression, front desk clerk was gruff, basically informing me that the 7:30am appt was meaningless as the garage doesnt open until 8am. I totally understand someone who reviewed him as no nonsense and efficient Regardless, he let me know where all the amenities were, provided an upfront quote and had me out by 8:05! My headlights look great! Honestly, Ill take fair pricing and quality work over a chatty salesman any day. Would definitely be back if I needed anything else.
I always get excellent customer service and the mechanics are excellent Workers.
I had a great experience with them. Hank was very nice and extremely helpful from scheduling my appointment to pick up! Their brake special saved me a lot of money from the other place I was going to go. My car is running smoothly now! Thank you
Hank is a great guy !! The best 👍🙂
They told me that I needed to have my O2 sensors changed thats the reason why my check engine light was on so I said ok. They said they fixed it and I paid $247.13. I said to the manager... so does this mean my check engine light will go off and he said YES. As I was driving down the street the engine light came back on so I called him and he said oh well maybe you need to have the spark plugs changed and I said ok... Ill be back in a week. I took the car back the following week and they fixed the spark plugs which I paid $250.48 for that buttt as I was driving to pick up my son the car started to putt and it was still doing the same thing as before. I decided to take it to another mechanic to see if he said something different. He checked the O2 sensors that Meineke claimed they fixed and noticed that they were never changed so he took pictures as evidence. He said for me to take it back to show them. I went back to meineke to let the owner know what the issue was and I showed him the pictures of the work that was NEVER done and he said I DONT WANT TO TALK TO YOU BECAUSE YOURE RUDE!! Which I have every right to be after spending $500 with them... even though I wasnt rude. Once I showed the owner the pictures of the work he flipped out and said get out of my shop were closed. So there was a big confrontation where the police had to be involved because the owner didnt want to hear anything else. He also threatened us to get out of the shop... he said this is your last warning. I called the cops to handle the situation but once the officers arrived the owner took off. I said to him did you do this to me because Im a female and he said get out of here with that female mess. This is NOT the way clients should be treated especially after spending so much money. The owner is very nasty. I wouldnt recommend any female to take their car to this place unless you have a Male with you that can verify the work that was done. His name is Tyler by the way.
I absolutely recommend Meineke to anyone who needs repairs or regular maintenance. My Mazda is getting old and is starting to need repairs from age. Making an appointment was fast and easy and they had a number of times to choose from. You can drop your car off or wait for service to be completed. Hank at the front is friendly, knowledgeable, and efficient. They offer a ton of services, and they are upfront about pricing and do not pressure you into any services you don’t want. Hank is a great communicator and will help you find parts that may be hard to find or that will work better for your budget. I will definitely come back as a repeat customer, but hopefully just for regular maintenance and not more repairs! :)
An excellent place to go! Hank is efficient and no-nonsense but truly cares about his work. He shows concern and commitment for each job he takes on. I went in for a routine oil change and found out that my car was dangerously in need of new tires. He and his crew stayed past closing time to get them installed and aligned so that I could safely visit my brand new niece across the state this weekend. They we slammed but got the work done. The only reason this review is not 5 stars, is that the neither the workers nor the customer liaison were wearing face coverings or masks, which was concerning to me. I hope I can still safely visit my family. Overall great service though.
First time visit. Just moved to area. Needed oil change and tire repaired. Hank was great. They did inspection of my vehicle. Told me what i would need fixed on it and gave me an estimate of repairs for future. Very nice facility. I would definately recommend Hank and his staff.
They were polite, courteous, and they did good work. Didnt mind installing the parts I brought with me unlike some other places. Good stuff👍
Fast and friendly. I needed my headlight bulb replaced and was in and out in 15 minutes. Will definitely be bringing my car back there in the future
I was scheduled for an oil change. I called to see if they can squeeze me in earlier they said yes. Very professional nice and I didnt have a long wait time. I needed to change my air filter and they were not pushy at all. Going back again.
Hank and Tylor are honest, fast, and reasonably priced.
Wont refund for services not complete. Would not recommend!! That’s shady business practices and they should honor refunds
Showed up a little early for the appointment. They called me in early, turned it around and got me out of there before my original appointment time. Great quality as always.
Fast and through service, certainly went above and beyond!p.s. would be more comfortable if masks were worn.
When I walked in the guy behind counter was not wearing a mask. When asked why he wasnt wearing a mask during a pandemic. He says hes not required to wear a mask if there are less than 6 people in waiting room. How are you going to make up your own rules when the entire state has a mask mandate? He asked me sarcastically what am I going to do about it. Well heres your answer.
I need a tire patch and meineke did it in only 30 minutes! Very reasonably priced and hank was extremely helpful. It was my first time here and I’ll definitely be back for future services.
Very quick and professional.
Charges 3.5% credit card fee.
These guys are pros, and honest to boot! Because of this, weve been taking our vehicles to them, as needed, for many years. Never disappointed.!
Friendly honest service. Fair pricing. Very knowledgeable and trustworthy. I wont use anyone else.
Great experience! Was taken in before appointment time and I was in and out after an oil change and a patched tire.
Trailer hitch instal. Done I a reasonable amount of time.
I was very satisfied with the entire service here. The mechanics not only did the service requested, but found another problem that needed repaired. The car is running great.
Ive been coming here for 2 years. And it was only the last 3 visits that have prompted me to post this.1st visit. February I got an oil change for my car and normally they top off the fluids.( They didnt). I always ask if they did and even the paper work said they did. I got home and double checked like usual (btw Im a mechanic 🙂) and the wiper fluid was still low as well as the rest.2nd visitI took my wifes car in November to get an oil change. We arrived at 4:00 they informed me that they close at 5:00 but assured me that it would be done before close. I said okay looked at the door and it said 6:00 is when they close. Me and wait in my car and then take her car home when the jobs done. my wife said her didnt feel right. I told her Ill look at it. And there was NO OIL FILTER INSTALLED. By now there closedI call and inform them the following day. The phone call seemed okay but I could tell they were waiting for hysterics to hang up.3rd visitWe got the car back there after it drenched my driveway in oil. They did the oil change again and got mad when I asked about a cylinder compression test ( standard when something happens like that). He told me everything was fine with it.... And handed me a free oil change coupon.......really... They bring the car around front and I tell my wife back it up Ima see if the filter is installed. At this point my wife said they guy at the counter was very upset with me looking at the work they did.....
Been going to this garage for years for all my automotive needs. Tyler and Hank make a great team. And their mechanics take pride in their work. I love my thirty year old car but it does require a hunt for parts. They always find them and get me back on the road.
Hank and Tyler were awesome. This guys got my truck in and finished with my AC in a matter of days. If you have any problems with you vehicle take it here!
I had a strange slow leak under car. I would drive it, and days later there was a puddle of water. Since my AC is broken. ( which I am having fixed by Meineke) I knew it wasnt that. I took it in and within a short time the mechanic showed me pictures taken by their super spy camera my thermostat housing was leaking and explained the water took longer to drip out due to passing through hoses. They fixed the problem and told me to come back in a few days to re-check it, and I felt good that they wanted to make sure that the problem was fixed. Great job guys!
I had one of the best experiences ever in a repair shop. Hank, the Store Manager, was helpful, nice, gave me options and provided me with the best price. They have a customer for life. Thank you Hank!!!
Very nice staff, quick service. They suggested a repair I didn’t need but some others that I did. However, they did not pressure me at all to do the repairs right then or even at their shop. In fact, after telling an employee that O was handy, he gave me good advice on the repairs I could do myself. It gave me confidence to do the ones I could and then buy the parts myself for the ones I couldn’t. I saved $1000 doing it that way.
Excellent customer service from both the front desk and the mechanics. It’s easy to make an appointment and they’re waiting area has free WiFi and comfy couches so I always wait for my vehicle since they’re pretty quick anyways!
I took my car to get the headlight housing replaced on both sides. They only charged me for the exact time they worked on it nothing more. Thats so hard to find nowadays I always feel like Im getting ripped off anywhere I go. Ill definitely bring my car back here in the future.
Thank you for helping me with my car.
They inspected the car and advised me not to make the repair. There was no charge.
I brought a MagnaFlo exhaust system into the shop for my 2020 F-150 Lariat truck. Steven, the exhaust specialist did an excellent job installing the system. Looks great, sounds great! Labor costs very reasonable. A truly professional result.Kevin, from West Central Florida
Honest and upfront with no needless selling.
Manager’s attitude was horrible. Not very personable on the phone or in person. Made the experience unpleasant although the services performed appeared to be fine.
The manager was very polite and he gave me a list of repairs that my car needs i really appreciate that.
Ive been going to the gulf to bay Meineke for 3 years now and have not have a bad experience. The staff is always super helpful and courteous. They are always on time with their appointments and go above and beyond with their service. They will always try and make sure to put the customer first. They also never pressure or try and force a repair or service on the customer. They are always my go to for any service!
I recommend Hank and Meineike
Im skeptical of shops in the area and when Tires Plus at Countryside wouldnt fix an issue they caused, I came to this Meineke. They replaced the broken spark plug that was installed, and their empathy showed. Ive been coming here ever since, earning and using points to maintain my aging car. Tyler and Hank, thanks so much for servicing and caring for your customers!
Very Friendly, extremely informative. Great place
I have been coming to this location since moving to Florida 2.5 years ago. They have great customer service (Hank) and Im always happy with their work. I would like to add that I received an email about a $14.99 basic oil change, so I printed my coupon and went in. I wanted a basic oil change but was told my car had to have a $67.00 oil change. My coupon says valid on most car and trucks, on synthetic blend or conventional oils. I drive a Buick Encore, its not really a car or a truck. If you are going to offer email coupons it would be nice if they were more specific. Hank did give me $10 off my oil change, however $67 is a bit much.
I took my mustang GT 5.0 in for service yesterday and I have nothing but good things to say about this particular Meineke location. The work was completed on time and in accordance with my specific wishes. In addition the car was returned to me as clean as when I dropped it off and included an ice cold bottle of water for me to drink on my way home. The management and crew were polite and helpful and the overall experience was excellent. If and when I need further service, this is the place that I will take my classic mustang.
Double the price for drum brakes,($225). Midas etc $99 for same thing, warranty etc. Shop around first before coming here. why pay twice as much for same quality service elsewhere.
I made an appointment online for a same day brake repair. They were quick and very courteous. Kept me up to date on the status until I was back on the road. Great job! I would highly recommend.
They were quick and honest.
I came to Meineke in need of help with installing pedal extenders installed for my wife. I dropped off the van and was told it should be ready in an hour. Two hours later, still nothing. We needed the van desperately so my wife and i packed our kids and drove back to Meineke because my wife had to goto Tampa for an appt abd I had one myself. Alone with my two kids and car seats, praying that I can have my car soon, was told they werent able to do it. Disgruntled and defeated, I took the keys back and started to make my way to the van with my two kids and car seats. I was delighted to hear that it was no charge and so appreciative that the gentleman working the front desk helped put the car seats in for me and my wheelchair. I know they tried their best but overall the quality of service is 10 stars. Thank you for your help and will now be a consistent customer at your store. Thank you Meineke.
Great place. Told me the options I had from cheapest to more expensive. Helped me save money. I will go back if needed.
Very professional and nice, clean place...Extremely courteous staff... They take very good care of me and my car...Have been here a few times, and its always the same great serviceNote: outs best to call and schedule an appt., as they are usually very busy
My left headlight low beam wasn’t working. Went to my regular guys and they said it was an electrical problem after making me wait two hours when they promised to take me right away if I hit there at 8 am.Meinekie was friendly quick and actually just replaced the bulb and it all worked well. Anyone with car problems just wants someone to be friendly, trustworthy and prompt. Meineke was .
I would definitely recommend Meineke for their outstanding quality, honesty, integrity and excellence customer service.
Great quick work, Tony was very friendly and fast, they had me out in no time! Customer for life here!
Hank was very helpful..not pushy. And explained the condition if my car. Id go back. Im impressed..
I take both of my family cars to this place. Hank and Tyler and all of the staff are professional and courteous. I have tried other mechanics but the work is shady, never at Meineke. They fix ur car in a jiffy, they are very reasonable with their pricing and explain everything. I will never take my vehicle anywhere else.
Got my stuff taken care of, no BS trying to oversell a female, and very helpful. Ill be using this one as my go-to :)
I have been going to this Meineke shop for about Four years. They are honest, quick, helpful and go above and beyond to provide exceptional customer service. I have recommended them to many friends and family members who also are highly pleased. We deal with Tyler the owner and Hank the manager at the Gulf to Bay shop in Clearwater Fl. Great guys, great service!
They have been nothing shy of helpful. Car in and out same day! Prices are competitive and reasonable. Even with extended issues with my headlight they did everything they could to assist and make sure the problem was fix. I am a happy customer!
Great Great service... I love it
I have now used Meineke a few times as a preferred auto shop. They are very professional and honest with me. Tyler and his staff are very transparent with any problems and the pricing. I highly recommend
Amazing service! Very quick and helpful. I went in thinking I needed an alignment and was told that wasn’t my problem. That being said, they are genuinely there to help, and not trying to sell you things you don’t need!
Wow they really did a great job for me. My ford dealer wanted $1950 for extensive brake work on my truck, and wanted a full day to get it done. These guys did the same work and more for less than half of that. Pretty sure the owner either worked on or at lease inspected my truck, he showed me what was going wrong and they got me out of there in about 2 hours. This definitely seems like a trustworthy outfit.
I had an oil change here yesterday, and told them specifically to give me a basic oil change, thats it. They took out my cabin filter, which was dirty, placed it in front of me and said this needs to be changed. Ok, thanks....but thats not part of an oil change. I know you try and upscale. I bought a filter from Advance next door for 10 bucks. Meineke told me if I bought it from next door, theyd install it for free. So, I gave them the new filter. They charged me for installing it. 10 bucks. They kept telling me that I needed this, that, etc. Instead of just checking the fluids, they tried to sell me a gasket valve fix. Jesus, I specifically told you a basic oil change. Not even worth it getting back the 10 bucks.
I put my 12 y/o, high-mileage car in their hands and I am very satisfied. When researched, prices seem fair, usually at the lower average pricing. Hank is very knowledgeable and detailed in his explanations, I dont feel pressured and I have time to research or get another opinion if Im unsure. Thank you!
Always fast and transparent on everything they do. They break down what you need to do and leave the pressure off. Super friendly staff full of knowledge.
Great job on my Mercedes. Quick efficient quality work!
Got a pre-purchase inspection, and it was fast and affordable.
Very prompt service. I had a price in mind ahead of time for brakes, tires, and oil change. They came in under and had it finished quickly.
Honest, reliable, fair priced mechanic! Tyler is great! I have been using this Meineke for a long time, and have always been very pleased. They know how to treat a customer. I will continue to recommend them to others, and return for service. Thanks guys!
The customer service, work, and prices are great! The owner and manager are very helpful and friendly. I highly recommend to all my friends and family!
I went to get my battery replaced, and the service was quick and great. Everyone was very helpful and friendly. I’ll definitely go back here for any other services I may need for my car!
Exceptional service. Hank was and always is great to us. He took us in last minute, even though they had so much people to service. He got us in and out, in no time flat. This is our second time here for oil change. Will definitely be going back. Great quality and service.