user
Dayton Andrews Chrysler Dodge Jeep Ram Fiat
2388 Gulf to Bay Blvd, Clearwater, FL 33765, United States
Appearance
Dayton Andrews Chrysler Dodge Jeep Ram Fiat
Comments
Ma
Review №1

Randy B is the absolute BEST. He is Genuine, Caring, & he does not force you into buying or getting you into something that isnt right for you! my boyfriend & I bought a truck from him and we will most defiantly come back to him in the near future. Super respectful & helpful!! Everything went so smooth and such an easy buying process. I would recommend anybody to him! Thanks again Randy!!

De
Review №2

Ive never been a person who uses dealership service centers, but this place has changed my mind. Ive been working with Craig at the service desk for at least a year now. Craig has been very personable and helpful since the beginning and Ive maintained him as my go-to guy every time I call with a question or to place an appointment. Craig is always knowledgeable and willing to help. Thank you, Craig, for being an awesome person to work with!! And Dayton Andrews for always providing excellent service!!

br
Review №3

Im a 63 year old guy. Like many of us, Ive had a fair amount of experience with dealerships all over the country. Most of that experience has been decidedly negative bordering on nightmarish at times. But then theres Justin Davis, a Service Advisor at Dayton Andrews on Gulf-to-Bay in Clearwater. I went into my recent visit with Justin (in connection with repairs needed on my sons truck) with the expectations of someone going in for the proverbial root-canal job. I came out of though like a surprised lottery winner in a magic land of promises kept, services rendered promptly and efficiently, deadlines met, costs below those anticipated and an unshakable good cheer, positive attitude, demonstration of competence and even humor - always a value-add. Justin and the team at Dayton Andrews are the bomb. They have changed my perception of what a visit to a dealership for service was, is and can be. I cannot thank you folks at Dayton Andrews for the excellent job you did and wanted to give praise when and where its due. It is due to Justin. He is a true credit to your organization and he reflects great credit on your group. Thank you quite sincerely.BB

Je
Review №4

We were visiting from out of town and caught with a dead battery. We were able to get an appointment with Nancy at Dayton Andrew’s Chrysler dealership for our 2016 Jeep Wrangler. Her level of knowledge and professionalism was beyond expectations and better than our local dealership! Nancy’s explanation of the issues we have been experiencing surpassed any other conversation we’ve had about our Jeep. She also found a fix for a bad blinker, instead of charging to replace it they found that it was a loose wire and simply plugged it back in. So impressed with the quality of service!

An
Review №5

Absolutely fantastic! Bought a vehicle and the battery had a dead cell just four days after purchase and it wasn’t under warranty. The owner took it upon themselves to make sure I was given a replacement and because of the distance they’d paid out of pocket towards a separate dealership. You will be getting my business again, I guarantee it. Thank you Brandon Andrews and Jeff Catz!

De
Review №6

I cannot rave enough about their service department! Connor, my service advisor, was absolutely AWESOME! He responded to all my questions and concerns immediately like I was his only customer.When I kind of forced the issue to have them fix my Jeep roof, the took it in and did it for me same day even though they were super busy.This kind of customer service is unheard of these days but they did it! I didnt even buy my Jeep there but I will use them for any service I need on it and be very happy about it.Thank you so much Service Team! Your hard work and dedication is appreciated!

Su
Review №7

Always took care of my van until one incident(where they left me broke down on the interstate). They wont take responsibility at all, and wont even consider a discount on diagnosing a check engine light after the fact. It is $180 just to diagnose a check engine light....Aamco does it for free

De
Review №8

Everyone was sharp and efficient. My Jeep was serviced quickly and at a very reasonable price. They have changed my perception of getting service work done at the dealership! I will be returning for my oil change!

Co
Review №9

Milan was great. All of the issues I had with my truck were resolved as well as recalls taken care of. Thank you!

La
Review №10

Conner and the service team were wonderful. Professional and communicated well throughout the process. Overall customer service was outstanding. Great facility for waiting. Excellent follow up. I will be bringing my Jeep here for any needed service.

Ke
Review №11

Theres service, and then theres Dayton Andrews service. Took my vehicle in for an oil change and to check out a potential engine issue. I was greeted professionally by Connor--who was clearly on top of his game. He was friendly from start to finish, laughed at my bad jokes (thanks), and diagnosed my issue quickly. I signed the work order, turned around, and there was Andrew(?) with the courtesy van offering to give me a ride wherever I needed to go, which in this case was Village Inn for coffee and breakfast (it was 7:30am). Ive never found this level of service at any of the local dealerships before. It was like going back in time to when people were actually proud of their work and knew how to treat customers. In this case, one of those was probably Dayton Andrews cuz theyve been around for awhile. Im happy to report they havent lost that pride in what they do and it really shows. This may sound like a fake review, but I can assure you its real. The world needs more Connors and Andrews. And other service businesses could learn a lot from the (whole) team at Dayton Andrews. Thank you. Ill be back.

B.
Review №12

My advisor Nancy was a great help! My vehicle needed a part that was on back order from Chrysler for 45 days. Nancy put the pressure on the parts department and got the part in a week! It saved me a lot of money on a rental vehicle! Thank you for all your help and dedication.Respectfully,Dr.B. Outlaw

Ga
Review №13

We were able to schedule with the service department quickly. The technician kept us informed of progress and was very professional. As an extra they cleaned and detailed our car. Would recommend them highly.

Ky
Review №14

Justin Davis in service is great to work with. Hes very knowledgeable and always gets back to me on my many questions. I could not be happier with the pricing and service I recd getting my new wheels and tires! Ill be back soon for the lift.

go
Review №15

Another positive service experience. Milan (Service Advisor) and team do a good job. I have referred family and friends to this dealership based on my service experience there.

sh
Review №16

Connor is awesome!! He was completely understanding and patient with me because my car knowledge is limited. He went out of his way to make sure I understood what was wrong with my car, how it affected the car and the solutions to move forward. A1 customer service!!!!! I will be back

Br
Review №17

Service Advisor Craig Hinote is absolutely a True Professional and Expert in his field. Josh the Diesel Mechanic went above and beyond to take the time to show me exactly what he was doing in regards to the repair. Mr. Andrews these 2 are Great assets to your team.

Ar
Review №18

Connor made up for my last experience. Quick and efficient.. Looking forward to seeing him for my next service. Very satisfied.

Di
Review №19

This is a long overdue review.I have been going to this location since we bought my car there in 2014.NEVER, have i had a bad experience. From a simple oil change to bigger issues, they have always done a great job. I dont know about comparing prices, but its worth every penny to me, knowing i can trust them to fix my car correctly the first time!Connor has always been my service advisor and he is wonderful! Explains things and always very nice.I also recently needed some body work repair done. Big shout out to Ed and his staff in the body shop! My car looked beautiful when i got it back!!I recommend Dayton Andrews very highly!

PR
Review №20

I highly recommend Dayton Andrews. The workers and the owners are Great!!I have bought 2 cars from there and I also have my services there aswell.Conner is always very polite and kind. He is a Great asset to the company.When its time to look for another vehicle I will certainly choose Dayton Andrews in Clearwater.

Kr
Review №21

The best place to take your Dodge. After spending hundreds of dollars trying to fix my AC in my 2004 Dakota, I finally took it to the folks at Dayton Andrews. They know these trucks inside and out. Nancy got in there, determined the issue, and fixed it. She also let me know what their limitations were with this older model and explained what she saw could be future problems getting parts, etc. I walked away knowing I paid for the experts to work on my vehicle. And I have AC working for the first time in a year.

Pa
Review №22

Craig has always taken the clients best interest to heart. I cant say enough good, positive things about the service staff. Nancy also!

Br
Review №23

Milan was extremely helpful during the entire process! Very happy with the results from the Dayton Andrews team! My Fiat 🚗 is now in tip top shape!!

Ro
Review №24

Very efficient, awesome service with the vehicle and customer service including whomever you come in contact with they are very manner able which is very hard to come by nowadays. You all are doing an exquisite job.

Je
Review №25

I have had a LOT of issues with my dealership in Atlanta and the service department is some of the worst Ive experienced. I was in town visiting my parents and thought Id schedule service while I was in town as my dad could pick me up as Im used to waiting 6 hours in Atlanta. Nancy was amazing she got me in as promised and done right away. I will be doing my service here whenever I go visit my parents so despite knowing they would not have a customer I was dealt with like I was a lifetime customer and now I think I will be despite living 8 hours away.

Ja
Review №26

They made some upgrades to the customer waiting area. Its so nice now you dont mind as much waiting for your car.

Ra
Review №27

Great experience!! Javier help us very well with the number and got us a great deal on a truck. Really recommended

Br
Review №28

The entire staff at Dayton Andrews is fantastic! I always get great service and would highly recommend checking them out if you are in the market for a vehicle or looking for the best service.

Ch
Review №29

If I could put negative stars I would. Bought a used 2017 GMC Sierra from the dealership and less than 2 weeks later the transmission completely stops working and the dealership basically laughed at me for asking them for any assistance at all. The customer service is a joke and never get a call back from the managers. Would highly recommend you going to a buy here pay here lot before purchasing vehicles from them.

Re
Review №30

Cannot say enough positive things about Dayton Andrews..! With the awful prospect of being stranded, from out of state.. with no rental cars in sight on a Saturday morning..(everything happens to me on the weekend!) they kindly took my car in quickly. Diagnosis and repair in a short time. Everyone was helpful and kind. Dealership is clean and spacious. Was so pleased and relieved! I highly recommend 👍🏻

Ji
Review №31

5 stars for the body shop. Valerie took care of my Fiat on two occasions for the front bumper and rear as well, both times I got excellent service, a great price, and the paint job is one of the best Ive seen!! Looks just like factory paint! Thanks!!!

Ja
Review №32

My husband and I were so surprised on how quick the process was. Everyone was very helpful and professional.

Ja
Review №33

I went to Dayton Andrews for and oil change and tire rotation on my Chrysler 300. I went here because I had a coupon for the oil change. They were very quick and professional with the service. After I paid and went to get in my car, I noticed that there were three (3) very large dirty hand smudges around my drivers door. After cleaning it off I proceeded to check the instrument gauge. I noticed that the tire pressure gauge readings were the same as when I brought the car in. Now I am wondering if they did rotate my tires or just not check the tire pressure. ( I have no way of telling). After speaking to the service tech, he took my car back to the service dept. I am now being told that the tires were rotated but they forgot to check the tire pressure. Again I will have to go with their word. After finally getting the tire issue resolved as I am getting back into my car I notice again three (3) very large dirty hand smudges on the door. Again. I have to clean my car. I am not sure if I will be returning to this dealer the next time I need an oil change.

mi
Review №34

This was a return visit to fix the mistake made on the initial repair. I gave them an honest 5 because this solved the problem but to have to leave the car another time for previous sloppy work is not encouraging to have me return to this dealer.

Ra
Review №35

Fast, Professional and courteous service. I highly recommend this service department for all your needs.

Ma
Review №36

Ken was awesome to work with, he answered all my questions and was easy going the entire buying process of my car. Thanks Ken!!

Mi
Review №37

Always great service. Ive had the same service rep for 13 years - Milan, looks out for me and helps me keep my car running like new with 170,000 miles on it.

Li
Review №38

I always enjoy bringing my car to Dayton Andrews for service. I am treated great and the service advisors are so friendly and professional. Nancy was my my advisor this morning and she was great!!!!I actually have a Dodge dealership 5 miles from where I live, but will never go there again because of the way they treat me and how they always try to rip me off. I drive 45 miles out of my way just to get the great service that Dayton gives me and I greatly appreciate it!!!!!so, Thank you for all you do!!!!

Am
Review №39

I recently purchased a vehicle at Dayton Andrews Clearwater and have to say it was one of the most pleasant car buying experiences Ive had. For me it was all about the convenience and professionalism. I found it very convenient that I could look online to find the vehicles that I was interested in, correspond online with the sales department and not have to come in until I was ready to see the vehicle in person and sign the deal. The sales team and sales manager really made the experience easy and gave me a good deal. Ill definitely be back when Im ready to trade again!

Al
Review №40

I have had the most amazing experience at Dayton Andrews! They really do make you feel like family and I will not take my Jeep anywhere else! Nancy was my service advisor and she was awesome. She has so much knowledge and really knows what she’s doing!

E
Review №41

I was at this location a few days ago to order 392 Daytona Charger. James Webb helped us and honestly he was not very helpful and was pretty difficult to work with. He tried to include features for the car that i did not ask fo without me knowing and he also refused to negotiate a price with us until the car is on the lot. James also mentioned that I would not qualify for 0% apr for 72 months. He didnt ask for any financial information and only cared about getting my signature to lock in a non negotiable price and nothing else.A few days later we went to the dodge dealership in Seminole and not only were we able to get 0% apr for 72 months, we also were able to negotiate a selling price and lock it in beforehand today rather than waiting until the car is in the lot. The customer service at the Seminole location is far superior to the customer service James Webb had at this location. Avoid this location at all costs. We walked out very happy and satisfied at the Seminole location and got exactly what we were looking for with a great price too.

Ta
Review №42

Both Nancy and Connor was very informative. I went for my normal oil change and the service team had me in and out in no time!

Er
Review №43

You must ask for Dan Ryan!!!After purchasing a few vehicles in the area the last 5-7 years, Im compelled to leave my first review online ever. He was so amicable and gracious; it was more like having a partner on my side. No exaggeration. Ask for Dan.

To
Review №44

Good service. Fast. Friendly. Efficient

Ju
Review №45

Went here to look at a car we found online. The price listed online was $2,500 less than the price they actually wanted for the car (quoting trade in credit and financing credit, neither of which were detailed online).The biggest complaint is when the sales rep Deb suggested we commit insurance fraud to fix the chipped windshield. The passenger power mirror was also faulty and they wanted to add on $1,500 to the sales price to fix it. I will never buy a car from here and I dont think anyone else should either. Super shady business.

Ke
Review №46

I recently was looking for a new vehicle. I couldn’t make up my mind as to what to get. I was referred to Jordan at Dayton Andrews on Gulf to Bay Blvd. From the moment I stepped on the lot I knew I would be purchasing my vehicle from him. He was super helpful, knowledgeable, and easy to work with. I was set to build a new Wrangler Rubicon and when I came back in to start the process there was a “just came in” Sahara on the lot in the color I wanted. Jordan quickly grabbed the keys and spec sheet and shortly after I was signing papers driving the Jeep off the lot that day. I didn’t have to wait for a build and got everything I wanted. By far the best car buying experience I have had. No games, no shady dealings, straight up amazing!!! Thank you Jordan and Dayton Andrews, I love my new Jeep Sahara!!!

Ri
Review №47

I purchased a 2017 Jeep Wrangler from Dayton Andrews back in March and it was the easiest car buying experience I ever had. I worked closely with a salesman named George who was fantastic. Going forward, I will be purchasing my cars from Dayton Andrews. Thanks George!

Ke
Review №48

Fantastic experience. I called for a service appointment for a fuel leak late on a Saturday afternoon; and Craig from the Service Department was able to get me in right away. Not only did they diagnose and repair the fuel issue, but they also addressed an annoying intermittent break warning light that I had been putting up with for a few weeks. Craig took care of contacting my warranty company and getting everything under that warranty paid, and I didn’t have to call anyone. All this and an oil change without an appointment. I highly recommend to anyone needing service...They really went above and beyond in taking care of me and my vehicle.

Cr
Review №49

If you are in the market for a Dodge Jeep Ram or Chrysler I highly recommend you come here and ask for Bill.

Em
Review №50

I have been looking for a specific vehicle for awhile and I found one in Florida. Tessa and her manager Jason in the internet department made the process extremely easy for me being out of state. We were able to do most everything online so it sped up the process significantly. So if you’re ever uncertain about anything Tessa should be your go to. She explained everything so well and things run really smooth with her.Everyone in service was super sweet too, thank you guys so much!

ME
Review №51

Amazing service. I drive from Tampa just have my new jeep serviced here at Dayton Andrews off Gulf to Bay in Clearwater . The sales and service department always goes above and beyond. I am a new Jeep owner and Carrie Cook in sales and Nancy Garcia in service went above in beyond in answering all my questions and about my new jeep and service. Everyone is super friendly and makes you feel welcome. By far the Best experience I have ever had each time Im there.

Ba
Review №52

Fast efficient service. Everyone friendly and courteous.

La
Review №53

Get a repair price. Found out dayton Andrews price was 400 dollars higher then autonation st. Petersburg dodge service. Radiator upper and lower holes 1400 dollars highway robbery. I fight for my country to come home and get taken for a ride. My white wife receive better service than her black disable veteran.vsay put your hands up. 20 August 2021. I had a 3yrs warranty 1000 miles on engine replacement which was done twice six days after purchase.

Da
Review №54

Complete waste of my time. Drove 3 hours to pick up a vehicle, approved with down payment, that did not start and keys were jammed in ignition that even the sales person couldn’t remove. No remedies offered and had another 3 hour drive home. So much for vehicle inspection before placing on the lot.

Jo
Review №55

I recently went online and communicated with JAMES WEBB, a salesman with Dayton Andrews. Being as I live 2 hours away, I didnt have time to just drive up and Play The Game. James and I communicated via Email, Text and Calls. I was able to find the Truck I wanted, come up with a deal and drive up the next day and pick up my new truck. JAMES, was AMAZING. There wasnt much negotiating as he gave me an AMAZING deal. I got there and the truck was sitting and ready to go. James, was the most Professional Salesman I have ever dealt with !! Talk about NO PRESSURE, NO MESSING AROUND !!!! I also sat with their Finance Manager OMAR, who as well was AMAZING and PROFESSIONAL !!! THANK YOU JAMES and OMAR !!!! AND Thank You Dayton Andrews for a Great Deal on a Great Truck !!!! If your looking for a New or Used Vehicle, GO TO DAYTON ANDREWS, SEE JAMES WEBB!! I DID !!!!!!! Respectfully, Jovan Djokic Rotonda West, Florida

Tr
Review №56

Nancy was so helpful with my Jeep Renegade! I am so pleased with her service and how attentive she was to all of my problems! I will keep coming back to only Nancy!! Thank you NANCY FOR BEING THE BEST ACROSS THE BRIDGE 👍🏼

Je
Review №57

2015 Jeep Cherokee. I have had TWO ENGINES put in since owning this. While going to hospital, front left tire COMPLETELY came off. several months later same front left side all broke apart, tire facing away from car. Could have caused serious injury or death if going faster. Dealership refused to take ownership of issues. Bought a new car elsewhere. Disgusted with this dealership. Dayton Andrews replied to my post and their response/claim is WRONG. I always took my car to be serviced THERE! ANYTHING on this car was from the dealership...own up to it people! They know this. I took it for a second opinion ONLY AFTER they refused to own up to their wrong doing. UNBELIEVABLE!!!

Te
Review №58

Gotta give a HUGE shout out to the service department. I had an issue that could have been a major headache, but Justin Kitzmiller and his team handled it with ease. Awesome service!

Ma
Review №59

Connor was excellent and handled my van with so much care.

Pa
Review №60

They have a very busy service center, that has been newly remodeled. Very pleasant waiting/lounge area.Very clean and organized check in/out stations. My service provider, Justin, was very pleasant as well as accurate with the pricing involved with my 2006 Jeep Liberty, which Dayton Andrews has maintained & serviced since 2007.

El
Review №61

My family and I were on vacation and the Jeep started to act up. With a long trip ahead of us and kids in tow we were rattled. I called the dealership and Nancy in Service was awesome - she knows what she is doing and worked quickly to get me in and the car looked at within an hour! On top of that, she and her team were kind and helped make light of the situation....by the next morning the car was properly diagnosed and repaired! Add to that a payment plan option as well as a shuttle to and from the hotel ( driver was great too) this place is fantastic - very impressed!

Ri
Review №62

Despite buying my vehicle at another dealership, I drive 30-45 minutes to bring it to the service department here. They have always done a great job. Connor recently attended to me and not only saved me on unnecessary maintenance, but had me in & out sooner than expected!They have also finished their new customer lounge and it’s VERY nice, with WIFI and plenty of charging stations.

Na
Review №63

I’ve never had such a great experience at a service center! New facility is beautiful and clean! I was greeted and was helped by Nancy Garcia who took awesome care of my Jeep. She even walked me and showed me all the new accessories they have for Jeeps! Looking forward to building my new Wrangler with Dayton Andrews. Thank you!

Cr
Review №64

Ken and George are hands down the best salesman I have interacted when it comes to car dealerships. They did everything in their power to ensure they met my needs. Thank you again!

Lo
Review №65

Youre not going to find a better or more honest dealership anywhere.They treated me great, all via phone and email, put together a great deal, obviously dependent on actually seeing my trade.A few days later my check engine light came on, @#$%#@. A very minor emissions repair, but hey, they could have trashed my trade value. I emailed them the diagnosis and repair estimate, ($356), hoping for the best, knowing it would cost them less to repair in house than it would cost me.They didnt change a thing !! They were totally understanding and didnt change a single penny. Who treats you like that? Dayton Andrews does.The delivery was smooth and easy as pie.However, the final payment was different than we had previously discussed... it was $7/month LESS than quoted. Hey, seven bucks is seven bucks, lol. They got me a bit better APR than originally quoted.You want Neil ODonoghue as your salesman, and Omar Leak as your finance guy... top notch professionals.

CA
Review №66

Have bought 3 vehicles here! Will buy from again in the Future! Friendly sales representatives. Their website is accurate. I have been very satisfied with all of my purchases from Dayton Andrews, my latest a 2016 Ram

Vi
Review №67

Never better! From my first contact (online) to the appointment, to the Finance Manager and everyone in-between, I couldnt have imagined a better experience. I was SO dreading shopping for a new car again.I have had my heart set on a Gladiator for many, many months...I just needed to see and feel one in-person, see if it was all I thought it would be. I reached out and was immediately made to feel comfortable (zero sales pressure even after the test drive). One of the most impressive, and made me take notice, is that the Dayton Andrews Team has been together for many years and that says a lot for a company/management in a transient business, everyone I encountered worked VERY well TOGETHER...I was very comfortable all the way through the process. Another noticable difference in my vehicle purchase with them was the amount of knowledge everyone has...I found out that Dayton Andrews provides a lot training that even includes field trip presentations. They shared so much and took a lot of time going over everything in and about the Jeep, Ive never experienced this when looking at a vehicle in the past. It helps that they are also offroad enthusiasts (Jeep and Dodge).And then, I became a Gladiator owner...they genuinely welcomed me to the family (and they do make you feel a part of it, for sure). The entire team offered so much information and resources (and excitement for my new Jeep Life). I am grateful for this experience, it was a totally different one this time...and I loved it! Product knowledge, take their time with you, ZERO pressure, honest bottom line $, Finance Manager made things a breeze without pheriphial BS, and the availability after the sale because you are now family. It doesnt get any better.To: Stephen, Ken, Pam, Mike, Carrie, Briana, Nancy and Jason...and all those I didnt meet but joked with and welcomed me in the lobby...YOU ROCK, thank you!!!!

Ta
Review №68

Had a awesome experience! Eddie Gallagher, our salesman was very helpful with our purchase! He patiently found exactly what we were looking for and got us a great deal! Mike in finance was fast and efficient! All of the staff there at Clearwater Dayton Andrews dealership are very friendly and helpful! We are very happy with our purchase! Thank you!

St
Review №69

Smooth experience and the staff wanted to do a good job.

Ka
Review №70

Nancy Garcia was our Service Advisor and provided excellent service and was able to walk us through the repairs needed, payment options and even helped set up the interest free payment plan. Would recommend Dayton Andrews for service needs.

Ta
Review №71

Tessa in preowned (internet sales) was fantastic. I usually go to Carmax because I hate the dealership experience but this was not a typical dealer experience. Car was resonably priced and financing was easy.

Ja
Review №72

Over all this is a great dealership. I was not disappointed with the whole process and the there service department o always done a great.

Mi
Review №73

Avoid Service Department. Theyll quote you one price and provide you another at vehicle pickup. My mistake for not getting the quote in writing. I trusted the service rep to be honest with the verbal quote he provided, I guess thats what I deserve for being a trusting person. $180.00 difference from the quote to the out the door price. Very sad when a business operates in this fashion. From a low $500 quote to the out the door $680.00 price. Wow, I guess they have to pay for that new service department some way. In all fairness, they did take off $50 from a coupon posted on their website, after I complained. So out the door was $630.77. Still unacceptable. Funny comment they made before I left. The next time you come back sir, well make up for it... Next time? Really? Thats funny.

De
Review №74

Excellent customer service you guys rock!

D
Review №75

I wouldn’t give any stars if that was an option.I made a big mistake bringing my car to Dayton Andrews… I called on a Monday asked, gave details, stated I cant be without a car and what’s the most convenient time to bring my car in with your schedule…. I was advised to come in that Thursday in the AM to drop my car off and I would be able to pick my car up that day after work because ‘she would be able to diagnose’ it in one day…. Well Thursday I drop my car off in the morning as directed… I don’t hear anything from Dayton Andrews all day.. finally I decide to call and check it was 3:45 PM, but the service writer chose to look at the caller ID and ignore my call so I proceed to text the number she txt me off of…. Oddly enough, I get response almost immediately stating that “To be honest, it may roll over to the next day” which was NOT an option for me. She talks me into leaving my car there over night and promises she will have a diagnosis for my car by Friday morning…. My car didn’t even make it to the bay to be looked at until 4PM Thursday. At this time I just need her to put me in a rental, in which she tells me she can give me the number to call and set up a rental? So clearly she is lazy and doesn’t want to do her job because I specifically asked Hertz rental when I was there if it’s the client, dealership or the warranty who is responsible for making the reservation, which I was then told by their manager that I was the “third person this week to complain about Dayton Andrews” …. ( I still don’t have an update at this time) I call my advisor and let her know that I am on my way to pick up my car as she still cant diagnose it….. All of a sudden I get a call from her stating she has a diagnosis for my car and its an O2 sensor…(which isn’t covered by my warranty) she let me know it was $300+ to get that sensor fixed and that it would be almost $1000 to fix my windshield sprayer nozzles, and revisor tank as well as the cables. I kindly let her know I am only going to be able to do what my warranty can cover at this time as I don’t have $300 for just a sensor…..(I dropped my car off and requested a drive shaft and motor mount to be fixed)…. I was disrespected and the only response I got was “GOTCHA”. She submitted bogus things to my warranty like my push button not working, although I have two different push buttons and they both work on my car….she didn’t even request the motor mount to be fixed… I could continue but I won’t. (as of Friday we still don’t have a full diagnosis on my car) After all this missing work, doing her job because she doesn’t want to etc., I finally have a rental car and we are waiting for parts to ship to Dayton Andrews….Friday I decided to look up reviews for this place… ( I should have done that before taking my car in there) I felt an instant knot in my stomach knowing I don’t feel comfortable with leaving my car in their possession… I have to wait to Monday to speak to the manager and ask why/how the mechanic/advisor can not see a cracked piece on my car that I have pictures and videos of for them…. The manager doesn’t even apologize for his rude employee talking to me the way she did and treating me the way she did because she makes commission off my $300+ sensor that I wasn’t getting done today, completely starts over and diagnosis my car with a transmission issue within maybe an hour of talking to him, and he tells me the service engine light is on, although when I dropped it off on Thursday it did NOT have a service engine light) He told me that and said for me to hang tight while he continues to look for things on my car… I immediately called around to get my car in a different place that will be able to assist me and fix my car. The first place I called told me I was the THIRD person THAT SAME DAY who has called to remove their car from Dayton Andrews Service and bring it to them!!! unbelievable. These people need to be reported to the BBB…. DO NOT LEAVE YOUR CAR HERE PEOPLE!

Do
Review №76

Do not use for a vehicle inspection. Took Jeep that I was interested in buying there and received only a $200 bill in return. No itemized inspection and no feedback. Called the service manager to inquire after the fact and he wasnt able to provide any additional information. Was promised it would be done in two hours, took all day. When Ive done this in the past, and paid less other places, I received a full report.

Br
Review №77

Justin took care of everything. Would recommend to anyone!

El
Review №78

Their sales manager Jason was texting with me about a vehicle inquiry and he was fine, respectful, etc. However, at some point I was passed to another person named George Cox who told me they do not negotiate/discount vehicles due to the “shortage”. That’s not something I want to hear as a potential customer then this man proceeded to text me everyday asking me if I was still interested which is fine he has a job to do but where I draw the line is sending me text after text with question marks and basically spamming my phone in a matter of minutes. I ended up blocking him and I wouldn’t do business with a place that finds that acceptable. I also work all day and cannot have this sort of thing happening while I’m on calls with clients or superiors.

Tr
Review №79

Carrie very honest... 0 hassle ... love it the service and the truckAAA+++ the staff is very nice.. help me to put my bick on my new truck.

Te
Review №80

Service was really good. Had vehicle towed to them. They diagnosed the issues, updated all recalls. Fixed the problem. Was back on the road next day. Friendly and helpful. Will go back for all service. Staff was knowledgeable and informed.

Ta
Review №81

Today my car battery died while in Tampa. By the time I made it to Dayton Andrews they were closing in 30 minutes. They still managed to replace it and have me on my way a few minutes after their closing time. I cant express how much I appreciate their care and understanding. Truly top notch service, and I cant recommend them enough.They also graciously gave me a jump when I accidentally parked in the wrong area and couldnt get my car to start again.

Ca
Review №82

Wow! Great customer service and quick as he// service! Went in through their courtesy lane for a tire repair and was out with in 30 minutes. Great job guys!

KC
Review №83

Didnt have the Pacifica van I am still looking for... Dayton Andrews Chrysler Plymouth Dodge... Now has multiple brands fiats etc... And less room for the old oak tree roots of the Dayton Family Dealership. GM

Ta
Review №84

Fantastic service! Nancy in service is AMAZING!!! She helped me fix my Jeep Wrangler’s issue. She’s worth the drive to go see. She is very knowledgeable!!!

Lp
Review №85

I had a great experience and the internet Sales Manager Jason took really good care of me. Made it easy and simple.

da
Review №86

My brother just bought an awesome charger here, jordan is the man. He was super helpful and made things quick and easy to get him the car that he absolutely loved. Great dude, if you go in ask for Jordan Bosma he’s the best.

Ju
Review №87

Jordan Bosma was extremely friendly and helpful with our purchasing experience. We never felt rushed or pressured into anything. We will be back when its time to buy again!

Sw
Review №88

Jason Clarke my sales guy and Mike A. the finance guy were awesome!!! The entire staff was very friendly, I’ll definitely recommend this dealership to everyone and I live in Tampa. I got an amazing deal on my new used car!!

Br
Review №89

Jim Gatti. Great guy

Aa
Review №90

Bait and Switch Dealership!!!! SERVICE MEMBERS Go elsewhere and avoid being taken advantage of!!I have two dealings with this dealership and both resulted in me having to go elsewhere to get my vehicle and my service/tires.First incident was on March 6, 2020, I was looking for a Jeep Gladiator to purchase and went through USAA and TRUECAR. I found a Gladiator for 32399.00 that had all the options I wanted on it. It was in stock at Dayton Andrews and I had the VIN number. I went to them and started the process. Bottom line is that the main manager and George COX both came to an agreement that this same VIN should cost 34,751...even though I had the correct pricing and discounts for my vehicle. I had to go to Jim Browne to get an honest and fair pricing and got the 32399 for my Gladiator with more extras. Dayton Andrews, BAIT AND SWITCH DEALERSHIP.Second incident is when MOPAR was offering a special to Military Gladiator owners of buy 3 tires get 1 free with only install fees. I called Dayton Andrews March 12, 2021 and they had the tires in stock but when I went to set up the install, they insisted that all Buy 3 get one free had to get Alignment and some other charges. They had my tires costing 1279.00 with install. I told then I did not want the additional services and extras and they said you had to get them with the BUY3Get1 deal. BAIT AND SWITCH. I got the same tires and install from Ferman Jeep of NP Richey for 755.47 installed. Ferman Jeep is honest and up front and made my service easy.Dayton Andrews is a horrible dealership and I did call the MOPAR customer service line with this exact information. MOPAR Responded that some dealerships have no moral values when it comes to serving those who served. GO ELSEWHERE and get your vehicles, service and parts.BAIT AND SWITCH dealership DAYTON ANDREWSWith both incidents I left messages for Sales and Service Managers to call me and never got an a call back.5/10/21 1158 AM, I just talked to Justin Kitzmiller (service manager) and told him all that has happened and he just wants to win my service business back. I will be convinced only if I need service again and they are fair and honest with me on Service.I have never received a call back from sales and Honestly I think they are too cowardly to call me or give me a name to get this fixed as they are the ones trying to take advantage of service members that are looking for a new or used vehicle. Again Shame on you Dayton Andrews for trying to take advantage of Service members who think they are getting an honest price for a vehicle.

Tr
Review №91

My Husband and I were trying to find a new truck for the family. We had a few places we planned on going that day. Our first stop was Dayton Andrews on Gulf to Bay in Clearwater. We both agreed we were just looking. However our experience from the time we pulled on the lot to the time we drove our new truck home. Was our best experience ever!! Carrie went above and beyond to make sure we got what we wanted. No games, or cheating us on what we knew our car was worth. She was honest, up front about everything. Kept us informed in the short time we were there. By far the best salesperson we’ve ever dealt with. She was an absolute pleasure to work with! Would also like to give another shout out to the leasing person Mike he was amazing as well. Talked us through everything made it simple, easy and quick! No stressing or hassle. Just received everything we wanted and more than we imagined! Thank you so much Carrie (Jeep girl 😉), Mike and Dayton Andrews for making a long awaited dream come true! Cause I’m a Truck girl now!!

Pr
Review №92

Great Experience, Ed Gallagher made this new car deal Unbelievable, Easy & Fast

Mr
Review №93

This was my third stop in searching for the right truck at the right price. I thank god that the first person I met was Barry. He went above and beyond to make sure I was in the truck I wanted. He was straight forward with no runarounds. He was punctual and knew exactly what he was talking about. Barry did all he was able to do and then Jim closed up the deal. I couldnt have asked for a better experience. I will continue to do business with them and send people their way.

Fl
Review №94

Courteous and professional! In and out in the 45 minutes that was told to me when I arrived!

Ni
Review №95

What a GREAT EXPERIENCE!!! I spoke with Jason Clarke to assist in working the deal over the phone (I live in Ft. Myers) and he and the supporting staff where fantastic!!! We had to trade in two vehicles, they helped out tremendously with more than fair prices and trade in values in order to get into a beautiful 2019 Chrysler Pacifica Limited S. When we arrived after a 2 hour drive. He personally took it upon HIMSELF to take the vehicle to have cleaned at a nearby carwash, because it was 4th of July weekend and the detailing staff werent present, and he filled it with gas. Wish I could give more stars.

Ni
Review №96

I would make this a six-star review if possible, but Google doesnt allow that yet. Their service department always goes above and beyond. Great quality, friendly and honest. Have had my Jeep and Pontiac serviced here. With their expertise, I was able to avoid problems and expensive repairs with my older Jeep because of the great advice they gave me. Highly recommended if you live in the Clearwater or Dunedin area. Thanks Brandon :)

Lo
Review №97

Really bad service. We were half greeted by a woman that obviously had no interested in selling to us. After 2 half asked questions she told us she couldnt help us with a lease even with us having a credit score above 730, even when that has not been an issue with other dealers. We were quickly disregarded. Zero interest, zero hospitality, zero service.

Dy
Review №98

Me and my girlfriend brought in our FIAT 500 POP for a recall 10/08/2020. We pick up the car and it is completely drained / dead. We assumed the tech left a light on overnight and took the car home after jumping thinking nothing of it. Next day we turn key to start and nothing... Currently reaching out for a resolution and was told we need to pay $139.99 for diagnostic as if they just disregarded the fact that this was never an issue prior.

Pi
Review №99

I had a wonderful experience here great service team who were very helpful in getting my vehicle back on the road. The service manager even came out to make sure I was highly satisfied with the repairs they had made. I will definitely come back again.

Ad
Review №100

Not friendly at all over priced

Information
100 Photos
100 Comments
4.1 Rating
  • Address:2388 Gulf to Bay Blvd, Clearwater, FL 33765, United States
  • Site:http://daytonandrews.net/
  • Phone:+1 727-799-4539
Categories
  • Auto body shop
  • Chrysler dealer
  • Auto parts store
  • Auto repair shop
  • Car dealer
  • Dodge dealer
  • Fiat dealer
  • Jeep dealer
  • Ram dealer
  • Used car dealer
Working hours
  • Monday:7AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations