If you go to the AT&T Store on a Wilma Rudolph, ask for Keith. He took his time and helped us with the screen cover installation on two different phones, along with helping us select coordinating products to compliment our phones. Great job & Great service!

Kevin was awesome. True phone guru. I had read HAD Verizon for 20 years dealing with over priced phones and behind the wall customer service. Kevin handled everything quickly and was a pleasure to talk to. Ill be with AT&T for my next 20 years.

Jay was eager to assist my husband & I as we started a new plan and upgraded to new phones. He was knowledgeable, efficient & kind.

We worked with one of your associates named Chase. Not only was he very professional and courteous, he was extremely knowledgeable and answered ALL of our questions easily. Definitely going to ask for this individual in any future interactions with AT&T.

Kevin was so helpful with assisting us in transferring our numbers to AT&T from Verizon. He was extremely knowledgeable. He was kind, patient, and went out of his way to assist us! If you need assistance, we would highly recommend Kevin Ray at the Wilma Rudolph AT&T store in Clarksville. He is a 5 Star Retail Sales Consultant!!!!

Hands down the best buying experience I have ever had anywhere. Keenon went above and beyond to get us taken care of. He was a prime example of what customer service should be. He took his time to get us exactly what we needed. I didnt know him until I walked into this store yesterday, so this is an honest review. Me and my wife will definitely be back to this store because of people like Keenon.

I had great service while I was at AT&T. My rep James was very useful respectful and knowledgeable. I didnt have the best attitude while I was in there bc of how tired I have been and he was very patient with me and nice and polite with me the through the entire process.

The store representatives were quick to resolve my issues. They were very friendly and assisted me with my issues with a very professional manner. I left the store in a better mood.

After spending hours on the phone with AT&T representatives without a resolution, I decided to go the store. Everyone here was very helpful and professional, and they resolved my cellphone issue in no time! Thank you!

I had a great experience today at my local ATT store. The associates name was Kevin and he was friendly, personable, and professional.I couldn’t be happier with the service!

They worked very hard to get mine and my wifes watches fixed They got mine but we needed more help on hers still They did an awesome job

Went on two separate occasions while signing up for service to the AT&T storefront. The first time, went in, (COVID-19 precautions in place for the Agents) and was able to sign in using the QR code located at the entrance (however, it was clear most people don’t read that sign or don’t know how to read a QR code on their device). Regardless, was seen within 10 minutes, sat down, told the Agent what I wanted/didn’t want in my service and he obliged. Was out in about an hour (which I thought reasonable considering I was porting numbers, etc.). Second time I went to the storefront was a few days later to turn in my phones — phone trades do not have to be the same day, just to make sure you have everything off your old phone. So, traded in two iPhones two days after I signed up for service. The Agent took the phones, asked a few simple questions and, voila! The phones were traded in, credits applied and I was out in about fifteen minutes from QR sign-in to trade to complete transaction. So far, so great, AT&T Mobility! Keep up the good work.

Good I Really recommend Mr. Jack

I didnt have to wait long to speak to a sales rep and he resolved my issue very quickly. I was in and out within 15 minutes or so so I applaud the service.

I have been in a few of your other store. Never had a issue per say. But this store at 2560 Wilmarudolph Blvd is by far the best store Ive been in. Its definitely my go to store... Ill pass 3 at&t store just to go to this one

Keith, you are amazing and attentive. I usually avoid going to the store because of the chaos but you sir reminded me that the pandemic did not wipe out what makes interactions meaningful...please keep up the great work. Thank you for explaining the process and going above and beyond to fix my daughter’s phone

Chase was amazing! Such a kind and helpful young man! We are seniors and he made it so easy to purchase an upgrade phone. He was patient and explained everything and answered all our questions.Thank youStephanie Dowlen

Norbert has gone above and beyond to help my family purchase a new phone and get my older phone’s information transferred to my wife’s old phone which I will now be using.We came in late one evening, not realizing what we needed to do to accomplish our mission.Norbert offered to help us thru this process the next morning which he did.He was competent, patient in explaining things to us and made us feel comfortable using our devices.We have been an AT& T client for many years and truly thankful for this young mans help and expertise.

Our sales rep Kevin was amazing took the time to explain everything and even told us about possible upcoming products.

I spoke with Jay during a visit to check into adding some of my family to my account, about a week ago. I. brought my family in yesterday to add their lines, and during our visit yesterday Jay worked diligently for 2 hours to help resolve an issue with an old account that I thought had already been resolved. Since the issue was unable to be resolved during our time yesterday, he has committed to seeing this issue through to resolution. I was able to add the lines that I came in to add because of Jay’s commitment to excellent customer service. He went above and beyond!I have always been pleased with my experience at this store, and highly recommend Jay when you need anything!

Great representative helped me & set me up with a new phone. Very knowledgeable & personable.

Kevin was great. He did the impossible.We will return to see him again! If you need help see Kevin in Clarksville, TN!

Keean (I hope it is spelled correctly) and Norb were wonderfully helpful to me. It was, by far, the most pleasant experience that I have had at a phone store!

Jay was a great salesman! He was very explanatory about what he could offer me within my range. He was very energetic with a great attitude! He was very persistent about the up-sale of insurance even though i declined on multiple occasions i didnt mind because he was just doing his job! Overall i was very pleased with the customer service and will be visiting him in the future!

Caitlin was very helpful and efficient. I came from another store upset and she fixed all my problems within an hour. Excellent customer service. Everyone is helpful in this store. Glad to have my new service with AT&T.

Very busy store. very helpful as well though. even though they were so busy i was still addressed as soon as i walked in the door. i couldnt sign the normal way because my phone Camara is broken. so i couldnt use the qr code. but the manager logan came right up to me and signed me in. very Observant of his store and his customers. really makes you feel good. also i dont mind the wait because i feel like im going to be helped properly and professionally. i also set off one of the security sensors on a phone but yet again logan didnt miss a beat and come and helped me again. would rate 10 stars if i could. ill leave a review of the service afterwards. this is how i felt just from waiting.

Went in to reactivate our phones. Went just after opening and had no wait. Staff was curtious, helpful and knowledgeable. Will continue to utilize this location to manage our account.

ATT store rep complained that he had to transfer my data from my old phone to my new phone, since a door to door ATT rep actually sold me the phone. I showed him a screen protecter on Amazon my son told me to order online and asked for something comparable. He scammed me with one for $55 instead of $9. He opened the box before I realized the outrageous price difference so I felt obligated to pay for it. My family and I are telling EVERYONE about the scam service and to always order from Amazon or Best Buy instead. WORST shopping experience of my life. Had to pay $25 FOR A PLUG BRICK TO CHARGE MY NEW S21 PHONE because it doesnt come with one. Paid $87 at the ATT store for ONE screen protecter and a plug brick. Literally nauseated leaving the store. ATT should be ashamed! But you apparently prey on ppl who trust your reps to be honest. Sick business model.

We had the most amazing customer support experience from Tony W. here in Clarksville TN! What was ironic from the the beginning we called to inquire about of our devices of interest to ensure they were available in stock prior to visiting the store... other customers enter & we were greeted by Tony W himself & he gather our items promptly!!The highlights was his peoples skills ... He performed his duties to transfer our info from the old phones to new while engaged small talks of family, fun vacation travels which was refreshing!!Tony W. is definitely an asset to AT&T Team & should be a Team Leader / Supervisor in the near future!Thanks for the💯 outstanding experience Tony W.😊Dee & son Gee

Tell me I have to pay a restocking fee in addition to the tax I already paid just to return the phone I only had for two days. Ill never be an AT&T customer.

Didnt know they sold this kind of stuff for Game of Thrones! My son called me & knew I was out & about & had me stop to see what all they had! Guys working were really nice & helpful! Even going into the back to check & see if they had more Pops!

Chris was great helped me and my wife out even though we had some complications on our side. Got us great deals and great phones. Definitely recommend visiting him.

Keenon is amazing! He helped us with everything we needed. He explained everything to us very well and gave us the best deal for our money. I would recommend him to everyone!

I highly recommend this store and rep Chase to any of my friends and family. The store was very clean and organized. Rep Chase was very eager to help us and answered any questions that we had and explained everything very thoroughly. Chase helped my father figure out the best option for him and made sure that we were satisfied. I will definitely come to this store again and ask for Chase.

Each time I come into this AT&T store, I am greeted immediately and assisted by a patient and knowledgeable representative. Keenon was extremely helpful and appeared to enjoy his job. He ensured my cell service was adequate, opened a new line, and helped me switch phones with my boyfriend without loosing my information. I love AT&T!

Had an excellent customer service experience at the corporate AT&T store on Wilma Rudolph Blvd on a Friday night right before closing. Kevin helped me select a phone cover out of 3 choices and he installed a protector shield also. Very friendly, humorous and personable man! Good service there!

Not so impressive. We are new to TN, moved our service over from Sprint, spent an extended amount of time in the store to ensure we understood our plan and our bill. Our 1st bill was huge (we were told it wouldnt be)! Contacted AT&T and they directed me back to the store. When I talked to our sales rep (Sarah), she talked over the top of me, wouldnt listen and certainly was not interested in trying to resolve any issues or even look at options. Very disappointing. So... they are nice as long as they trying to get your service, but once you are signed on... you are on your own. And good luck with that. :( Hopefully other stores are at the least more professional.

A few days ago I went in to this location because of an issue with my phone. A salesman, Lacy, was greeting me at the door. I explained everything to him and I’ll have to say, it was a great experience. He was able to help me and I am extremely pleased with his professionalism and customer service.Thank you so much!

We have had an excellent experience with Todd today! A complete professional!

We were having serious problems establishing fiber optic internet service at our residence (in fact, we still are) due to the conduit line being blocked. Internet is highly necessary for us regarding work and school. Trinity at this store was extremely helpful in providing us with a temporary solution to internet service; she provided us with her contact information and was always available for questions. Trinity is knowledgeable on both service and technology. Always kind and welcoming, she is truly a valuable asset to AT&T, and she is one of the only reasons we have chosen to stay with this company.

I had trin help us. I got waited on less then 5 mins of being in the store. She helped me get my service set up in my name and explained everything to me since this is my very first phone in my name. She is amazing and has really good customer service. She was really helpful. If I ever have to go back to the store I’ll be asking for trin nobody else.

Wow literally the WORSTTTT service I have ever had. My husband and I have been with them for over a year and our promotion expired. I called only to ask were there any available due to our cable and internet service jumping from $170.00 a month to $258.00 mind you that’s almost $100.00 difference. So a very sweet representative says I have a better bundle if you add phone lines. Together new iPhones cable and internet will only be 231.00. Why would I pass up such a great deal and my family was in need of new devices. Well the next day I learn they canceled my new bundle package due to me applying and not my husband. This happened two days in a row. So day three my husband and I just visit a store location in Clarksville Tn and this lady Trinity sales us phones but mind you she swears she can’t bundle the phones with the service we already have. Weird. However she insist when I leave the store. To call the AT&T store and they will help me and offer me the promotions I was already offered on day one of calling. Well I have literally called AT&T every day this week and all they can tell me is. I will have to wait 1 to 2 billing cycles before my phones are bundled therefore I will have to pay the bills separately. Furthermore This Trinity lady says your first bill will be a little on the high side so make sure they take off the activation fees. I felt like telling her off when she’s the one working for AT&T so why would I have to leave the store just to call the same darn company. She was just looking to make a quick sale and played friendly to make me believe she wanted to help me. I can’t wait until our last year is over with this company we will never come back again. Also I believe they gave my family used refurbished phones mines echoes every time I talk and my husband’s speaker doesn’t even work. They bamboozeled me and I pray this doesn’t happen to anyone else.

Jamil was great he told me how to lower my bill, he also gave me lotion tips for my ashy avows. He also told me of a great body wash cause I was pretty rank I appreciate his professionalism and candor. Will come again

Tony W. Provided us with excellent customer service, we got a great deal. He went above and beyond to make sure we left the store with what we wanted. We appreciate you very much Tony W.

Nice showroom, too busy so the wait was a good while. But got phone swapped out and our sales rep was great

Not impressed with the phone selection or deals/price! I have been an AT&T customer for over 15 years. I went to Walmart they had the same phone I was looking at, at AT&T for $300 cheaper and in the color I wanted! THANK YOU WALMART

Been waiting in line for over an hour while half the workers including the store manager are walking around either talking to each other or playing on their phones. Hate this place!!

Was having problems with my bill and the package that I had, went to a rep named Ethan and spent about an he or 2 and made several calls to different people and was able to get me squared on my account. Now I have no worries thanks to Ethan and I would highly recommend him to help anyone.

Trinity us one of the most pleasant and most friendliest reps I have ever dealt with.She absolutely knows her work and makes you understand your contract to a tee, I would rate her a 100 on knowing her job.

Jamil Wilkins was my retail sales consultant on the day I visited. He was professional, informative and helpful. He made sure to give my account a review to see if I was up to date on all current promotions. He made sure to offer and explain all current promos. Answered any questions I had, as well. Very pleased!!

I visited this store to get a replacement SIM card for my phone and had to wait in the lobby while five employees were hovering around one of the TVs there watching a Football game. Lousy customer service and indeed not what I was expecting from corporate AT&T store in Clarksville. When I asked one of the attendants about the wait, I was rudely told to check on the board for my name. AP Score: Fail

Jay did a wonderful job setting me and my family up with new phones! Will gladly go back anytime!

Nathan is the best! He was dressed nice n very helpful.

Kevin was super helpful. I was able to get me five phones for my family. Even got all five numbers to be very similar. The manager of the store was also very nice I feel like they went way out of their way to help me have the best experience. I would highly recommend anybody looking for new cell phone service to go down and see Kevin and his associates. They provide a plus service. Thanks again Kevin!

Personally I’ve never had a bad experience here. The guy that helped me out knew all the answers to my questions, and helped me save a few bucks. The staff is always awesome and patient. Even if you have no idea what you’re looking for they’ll help you figure it out. Just a well run place in general.

Our ATT Representative Tiffany was AMAZING!!! She provided us with all the information we needed and services we asked for. Tiffany was friendly and very professional.She made our day. She even went on and beyond in providing us with EXCELENT customer service when we left after our visit. We needed a replacement for a SIM card and Tiffany made it a priority for us to quickly come back in the store and received a replacement. I give Tiffany a 10/10.

AT&T just doesnt ever score high in customer service, and this store is no exception. The variety of products was nicely displayed, and there were plenty of personnel there to take care the customers, but the corporate goosestepping just makes sure the customer is second priority, corporate and their profits is #1.

Jason was very professional and courteous. Was met and greeted promptly, and they had the product I was looking for.

Ky did an amazing job telling me about the new iPhone 12. We bought one from her and will always ask for her when we come in.

I received “above and beyond” customer service by Chase (Robert H.) at the Clarksville WRB store during 3 recent visits. My wife and I traded in our 8 plus iPhones for the new 12 Pro Max versions and updated our mobile plan to the newer (and better) “Unlimited Extra” from the older “Unlimited & More.” Chase answered every question and every concern, swapped our older iPhones with the new, put on screen protectors and new cases for each new iPhone 12 Pro Max. Upon conclusion, I felt very confident with Chase’s knowledge and attention to detail in ensuring our account was current and correct. I highly recommend THIS Wilma Rudolph AT&T store, THIS associate “Chase” (Robert H.), and THIS current AT&T trade-in deal (up to $700 credit for some models) - don’t miss out!

I was working with Tony W at the Clarksville TN store! Wow! Can I say over and above customer service! You need let him train your call center folks! I’m a 15 + customer. We love our service with ATT. Thank you Tony W. Happy Holidays

Moved our service over thinking wed get better internet we did for a while but for some reason the wifi has become slower than dial up we were told that AT&T will watch what you use then slow your service toward the end of your contract which appears to be true, we have no problem terminating our contract early and paying the penalty and switching to Cumberland Connect and AT&T can keep their dirty business practices

Great service! Ask for Trinity shes amazing, extremely knowledgeable!!

Kevin was great. Very nice and helpful with everything we needed!

So I finally decided to be a part of the phone world and switch to an iPhone. I’ve had nothing but androids my whole life and heck I was nervous to even make that switch. So I went to the ATT store on Wilma Rudolph Blvd and within 5 minutes there Jason was to make this process super easy and fun. Jason answered all of my questions and more and didn’t feed me lines of bull about products or services. He shot straight from the hip and I appreciated that! The transition was quick and painless. Not to mention throughout all of my questions Jason never once looked or acted irritated, and believe me I had a lot. I left out of there with a new phone and accessories. He definitely went above and beyond to assist me in my upgrade. On top of the whole switch Jason’s personality was pretty stinking awesome and I had a blast in there while doing it! Him and the other employees all were super friendly and kind :)

AT&T is absolutely horrible I got charge for equipment I did not receive, I tried to get a refund they said it be 3 to 5 business days it is now been 14 days I called again the guy didn’t even process my refund so now I have to wait additional 3 to 5 days supposedly Very unsatisfied and disappointed the reason why I left AT&T years ago.... DO BETTER

Lots of help, and friendly knowledgeable staff.

Really good att store much better than the others Ive been to

Tony W. was so incredibly helpful with my transition to AT&T and an iPhone. Highly recommend!

Kevin is outstanding. He has patience beyond measure. He goes beyond expectations. He is totally awesome. Thank you so much. 😊

They could not help run a scan on my phone

Chase was an amazing help from the start! As soon as we pulled up he came right out to our car and answered every question we had! He helped us purchase new phones and was very patient.Chase made it the best experience!! 😀

The Manager Mr. Dan and Associate Jack Jackson are consummate professionals. They are friendly and easy to work with. I would have left AT&T yesterday if it was not for them. Excellent customer service gentlemen.

With a store jam packed, customer service was still on point. My issue was handled quickly and I was on my way in no time.

In and out pretty quick but they just like every provider they charge way to much for these new phones...💯

This store’s employees and it’s manager Trinity, helped me through what started out as a nightmare experience, but with the calmness and knowledge of Trinity ended up having my issues resolved, and me staying with ATT. FedEx lost my phone, and ATT customer service, over the line were good, but they kept telling me wrong information, which Trinity at the store had to clean up. If it had not been for her professionalism, knowledge, an excellent customer service and that of her employees, over a course of a weeks time, while I was very upset, I would of left ATT and gone with another phone service. I even ended up buying an Apple Watch too. I appreciate the several days of her time she spent keeping me calm, until I was finally able to enjoy my new phone.

Jennifer did an amazing job helping my husband get the phone he wants without even asking what he wanted!

Jay was hands down the goat (greatest of all time) he helped from start to finish and even helped me with our family plan I would recommend him for the job everytime wall to be a team player

Great customer service an very knowledgeable staff not goin anywhere else

The employees leave you waiting for like 20 minutes and come back with no idea of how to help you. Nice people though, just time wasters.

I went to the AT&THOREAU to have my phone checked and check on why my wifi wasnt working and I found out that my internet was D.S.L so if I want better internet I have to get a different provider for internet

Great experience, knowledgeable sales reps.

They were AMAZING. The lady that helped us was young and she was quick. Smart too because she got me to get the note 10 plus, which I adore. Any time I have been in this store they have never been anything but helpful!! I live in Dover so Ill gladly drive yo this store versus any closer.

They didnt have a phone I wanted so they sent me to best buy. I went to best buy and they were out as well. Ended up just getting it online and they sent someone to my house that actives my new phone and brought accessories. Better than going to the store.

They are down to earth I switched over from Verizon I am satisfied with them and their sales reps are awesome and their manager checked on us to make sure everything was running smoothly.

Jack made sure we got everything we wanted and even applied Discounts that we werent privy to. Thanks, Jack!

Our sales rep was Lacy and he was the best. Helped me to get the right phone and package and I never felt rushed or like I was asking stupid questions.

Ethan was extremely helpful. He multi-tasked to take care of 2 issues for me at the same time. He did this while also entertaining my 5 year old. He solved my issues efficiently and was super friendly.

I appreciated all the Covid precautions, and the associate was very thorough in making sure everything in my account was was set up correctly.

Tony W was amazing he was super patient and knowledgeable

I came in with a few issues and they were all addressed. The associate we spoke to was Ethan and he was awesome. Nice and knowledgeable. I had a good experience.

Helpful and know how!

We have this rep named Michael Caldwell was very knowledgeable and he gave us the time and worked with us until we knew what we were doing with the new phones we got he provided us excellent customer service and we highly recommend anyone who wants great service to come to att they have great deals and wonderful customer service thank you mr Mike.

If I could give 10 stars I would! I was immediately attended to as soon as I walked through the door. Everything went so smoothly. Every single employee in the store was friendly. Great job on the customer service and product knowledge!

Gave us a great deal on two new phones today Mr Chase was a excellent salesman great service.

Jay was great store was busy and he postponed his lunch to help out. He was well informed and just all round great pleasure having him help me find my new phone.

Great sales experience! Jennifer was patient and helpful and even Manager David helped me out due to some technical difficulties. Left with my new phone and saving money on my bill. Would definitely recommend coming into the store for your phone needs.

Abandon all hope...total incompetence, infinite runarounds and constant failures to fix simple problems (THEY CREATED) not only by store staff butt ALL forms of customer service ...youve been warned..... good luck.

Once we were seen it was very fast, thepeople were also helpful and friendly.

Poor customer service..went in there about my bill..lady was not very sympathetic and told me I needed to call customer service if I needed help because they were the ones that helped me in the 1st place. Told her well thanks for nothing...so thanks AT&T...btw the lady I talked to in customer service was very nice.