user
Volkswagen of Clarksville
406 E Lewis and Clark Pkwy, Clarksville, IN 47129, United States
Appearance
Volkswagen of Clarksville
Comments
Ch
Review №1

Everything from the service to the contact with employees to the accommodation of my customer needs while waiting was excellent. I would especially like to recognize John at the front desk for his outstanding service as well as Christian in the waiting area who helped me find a spot where I could work on my laptop.

Wi
Review №2

Smooth transaction on ID.4. I recommend Brent Loveall, went out of his way to make this an easy transaction in another State. Much appreciated.

Ca
Review №3

Wow! I typically dont leave reviews often, but I have to just let everyone know just how much I enjoyed my experience at this dealership. Brent worked tirelessly to help get me not only the car I wanted, but the payment I wanted as well. I cant say enough good things about this dealership and about Brent. He was very understanding, patient, and never acted like I was crazy where I wanted my payment to be. Literally got me where I wanted when no other dealership could come close either in the area or further away! Brent, thank you again for such a seamless process and for doing everything that you did!

JB
Review №4

My visit entailed complicated extended warranty issues from another dealership. The service Dept, John Bishop exemplifies what quality service should be. Resolving issues with warranty company as well as other dealership and kept me abreast of everything. I would not take my care anywhere else. Thank you is not enough. Great job guys

Ri
Review №5

I purchased Two new vehicles from Clarksville Volkswagen, The Salesman Steven was great to work with and everyone there made the entire process easy and I would definitely recommend them to everyone.

Mi
Review №6

This location has a great selection of vehicles but unfortunately I have personally witnessed someone doing burnouts in the lot specifically in the Red Supra they have for sale. I would never buy a car from here especially if I saw them tearing up my potential future vehicle. There is also an obnoxiously loud Corvette that revs up his engine while driving around the lot MULTIPLE times a day.

Ja
Review №7

This was the worst interaction I have ever had with a car dealership. I was on kbb.com checking the value of my vehicle when an add popped up and said sell your car now. Long story short I did it and this dealership was the first one with an offer. I met with them and agreed to sell my vehicle to them. This is where everything went bad. I agreed to drop my car off the next day but the gentleman that was helping me wouldn’t be there that day so he had someone else help me. From there on out I was lied to about how and when my car was paid off and was told multiple times that they would check on the status of the title and get back with me only to get no return calls. Once again long story short it took a month (30 days) to get my check when I was assured it wouldn’t take more than 20 days at most. (which is still a long time to drop your car off with someone and not have anything in writing saying when you would have your money) All in all the whole deal felt shady like another review said. No answers when I asked a question and the answers I did get were lies..!!

Br
Review №8

Hands down the best dealer to buy ANY vehicle from! They make selling your car super easy and the buying process takes no time. Go see Christian Cayton for the best buying and selling experience!

Sa
Review №9

Had a wonderful experience buying my car here from Brent! He made the proceeds stress free and was extremely helpful! Highly recommend VW of Clarksville! Brent’s your guys 👍🏼

Ka
Review №10

This dealership is AWESOME. I came with my 8 year old autistic son to sell our mini van (that it was time to get rid of). Christian did everything he could for us and got us all the money for it. However, that wasn’t the best part. My son noticed a blue GTR & wanted to know all about it. He told him it was the fastest car there by a long shot. The owner Kainoa took his time to show him the car and even let him sit in it. A white corvette showed up and revved it for him. (He loves loud noises). Overall, Volkswagen of Clarksville isn’t just here to buy or sell you a car. They are here for your overall satisfaction.

Al
Review №11

The service dept is amazing! I was very well taken care of by a professional and caring team. In the past I have felt that most service depts were financially focused and cringed at the thought of going to a dealership. This is NOT the case at VW of Clarksville. They are people focused which is HUGE! They went above and beyond for me and even made me a bit emotional with a random act of kindness. I will never take my car anywhere else! Thank you guys!

Ka
Review №12

I inquired about a car on Sunday they called me first thing Monday and I went in that same day and Purchased my new car from them. I worked with Connor he was awesome and personable. Would definitely recommend.

ma
Review №13

Worse experience Ive had with a dealership. Unable to explain their own paperwork process. Hundreds of dollars for their document fee and they cant process the title work. Weeks since the purchase and still no plates or title. If you want to get called back in to their facility over and over, then buy a car from them. If you dont then buy from someplace else. Seems like they are full of managers ; however, no one Id in charge. The person thug need to speak with, either left at 3 out doesnt come in until 3. Depends on when you call. Bunch of used car salesman.

Li
Review №14

Service was provided in a very timely manner. Both service reps were very courteous and friendly when dropping off and picking up my car.

Ke
Review №15

Christian was diligent, helping us get out of a lemon and into reliable vehicle, without totally going upside down on our loan, and keeping it in our car payment range.

Te
Review №16

Worked with Conner and Christian both were respectful and nice to me. Very knowledgeable and great place to sell your vehicle.

Ka
Review №17

If you are looking for a great experience purchasing a vehicle, VW of Clarksville is the best. Steven Mayfield is the best sales guy we have ever worked with and we keep going back. We just got our fourth vehicle from him in 8 years and every single part of the process was flawless. Even with the crazy chip shortage, we got an awesome trade-in value on our Jetta and he tracked down exactly what we wanted in the 2021 Cross Sport. Honest, fair, and funny, Steven makes shopping for a new vehicle a lot of fun. We have had nothing but positive experiences and highly recommend this dealership and Steven Mayfield. Check it out. You won’t be sorry!

ge
Review №18

Bought 2019 Volkswagen Atlas Volkswagen of Clarksville Brent Loveall my salesman great job no high pressure no pushy around just a good good service so thank you much

ca
Review №19

Christian really help in any way possible verry friendly man will go above and beyond for anyone always wanting to help someone thanks for the 2017 jetta we love it.

Je
Review №20

Christian Cayton is an extremely helpful, friendly and knowledgeable guy. Highly recommend

Le
Review №21

I just purchased an ID4 from this dealership. It was a wonderful experience. They are knowledgeable, friendly and treat you with respect. No pressure. No hurry. No “what does it take to sell you this car “ kind of talk. Just polite people trying to help you buy the car you want and need. They didn’t try to talk me into buying anything extra. The gave me a reasonable amount for my trade. I have purchased new cars since 1984, this place is wonderful! The owner will talk to you like a person. Not a sale.

Ke
Review №22

Love this place!! Christian helped us out so much when we got our car!! Can’t wait to come back and get a new one soon!!!

je
Review №23

Very laid back,great group of guys! Very easy going experience purchasing my 2015 civic si!will always recommend volkswagen of clarksville to anyone I know!

La
Review №24

Great place, some the nicest car people I’ve ever dealt with!

Le
Review №25

Our ID4 needed service, they provided us a loaner, fixed the car, and kept us in the loop during the whole time. Great job!!! Thank you!!

Co
Review №26

I definitely recommend going to Volkswagen of Clarksville. Talk to Christian Cayton for the best help!

Lu
Review №27

Amazing customer service, Christian Cayton made the process super fast and simple gave me the most money possible for my vehicles.

Sc
Review №28

We were coming into Louisville from out of town and our car starting having problems. We dropped it off to another dealership and waited to hear what is going on. It was an older car 2010 Tiguan with 140k miles. So not valued very highly especially if you start adding engine problems. We decided to start looking at buying a vehicle because we could start to sense that the cost to fix would be more than the vehicle was worth. 2 voicemails and 6 hours later with no response from the other dealership we looked at cars and put in an information request for one at VW Clarksville.Within 10 minutes we were talking to Brent on the phone. 30 minutes later someone had picked us up and drove us to the dealership. 4 hours after that we were driving away with our new 21 Tiguan. Everyone there was pleasant and willing to make the deal happen. The next day we dropped our vehicle to have the added features done to the car. A process that normally takes 2 hours they got done in 45. This allowed us to continue with our vacation with little muss or fuss.I am just sad that we are not local as this has been the best dealer I have worked with. I am now onto my 6th VW and this was the easiest one I ever purchased.Thank you to everyone at VW Clarksville.

Pa
Review №29

Everyone was so helpful and friendly. Couldnt ask for more. Thank you Patricia brister

Aa
Review №30

Wont buy here again. Shady vibes and they keep you waiting a long time to do the deal. Ill buy private or carvana next time. After telling them I didnt want any extras like service contracts and warranties they slipped it into my loan paper work. Im paying almost 3 000 in stupid tax. Dont deal with these guys. Spend your money elsewhere. I want to also add that they ran my credit 3 times. Totally unnecessary.

Ma
Review №31

Fantastic service. From start to finish it was an excellent experience. Great deal on a great car. We drove two hours to buy and we’d do it again.

Gr
Review №32

Prompt friendly service. Staff was well informed on situation and care of my vehicle. ⭐️⭐️⭐️⭐️

C
Review №33

Very professional and experienced representatives best dealer I’ve ever visited. Customer care is excellent and the knowledge is unbelievable. Will recommend to friends and family in a heartbeat. Thanks a lot!BTW go see Steven👍

Rh
Review №34

John and Anthony are the best! I can depend on them to communicate with me when I drop my car off to get serviced. They are very respectful and kind. Thanks guys for making me feel welcome when I come in.

Kr
Review №35

Whether you are a walk in or by appointment, they provide fast, friendly professional service.

St
Review №36

Anthony, the Service Technician, was very amiable and happy to assist me. He also introduced me to Brent, a Sales Associate, for advice on replacing my current vehicle. The whole experience was quite palatable.

Be
Review №37

Both Anthony and John who coordinate service are knowledgeable, professional and courteous. They offered my daughter a loaner car that they had to secure from Enterprise because they did not have a loaner car on site at the time. Although repairs are typically expensive with VW and this was no exception to that rule, the car performance is back in spec and their support made the expense much more palatable.

Ke
Review №38

We all get in a hurry to get our beloved VW back from repair but some things take longer, the service department is top notch I’m very satisfied with the service that was performed on my 2018 Passat. Anthony and his crew are awesome, Thank you

Ra
Review №39

I took my 2005 Jetta to them to replace two shifting cables. $1,500 later my manual shifts better, but the odometer and gas gauge no longer work. This is the second time Ive been there for the shift issue. I was told the last time it was fixed. I currently have more problems than I began with.

ka
Review №40

The manager of parts and I’m guessing he was the manager of the entire building are both very rude. They don’t care if their customers are happy. At the end of the day, the want your money and that’s it. After reading the reviews about this location, I know that I am not wrong. THEY ARE SCAMMERS! GO ELSEWHERE!edit: Oh how nice of you to offer help after I was just in the store and you’re exact words were “I don’t see an issue” when presented with my issue. I hope you all continue to get no business. It’s pretty sad that you have to rip people off instead of being truthful. Hopefully the BBB can get you shut down because this has to be illegal. You should be ashamed.

An
Review №41

Ive recently had a lot of work done on my Volkswagen. I was initially discouraged because another Volkswagen dealer couldnt even figure out the problem. Although the repairs were quite expensive, it was money well spent. Diedra and Anthony offered great customer service and were very friendly. My vehicle is running like new again. No more bad ignition coils!!Thanks for everything guys, youve earned my business for the long term.

Ma
Review №42

Service was amazing! Conner Brown was extremely helpful in helping me trade in my old car for a newer model SUV! Would highly recommend going in and asking for Conner! He’s very down to earth and straight forward in wanting to help you find the best deal and car for you!

Br
Review №43

Always good customer service at this location. John in the service department got me in and out even with a busy schedule! Will definitely be back for future repairs.

We
Review №44

I have had more issues with service with the car that I have from 2020 than I did with a Honda Civic that I had from 2012 until 2020.It took 3 separate appointments to do a software update (which I was told want actually the problem initially) and they told me that they would supply a rental car which I ended up paying for.The service department also assured me that I wouldnt have to pay for a part that was broken by one of their employees, but now theyre saying that they have no record of that and Ill be paying for that or of pocket as well.I cant wait to get rid of this car and work with a company that doesnt require me to write reviews to make people aware of how problematic they are.(The reply below my review is actually ironic because I have already reached out to them and have yet to receive a response)

Fe
Review №45

Everything went as proposed and my wait was less than expected. The only thing that kept me from giving 5 stars was that the technician did not reset the clock time after servicing due to having to disconnect the battery.

Ky
Review №46

I just purchased my 6th or so vehicle from Mark Wolpert and as always it was an easy and quick process.I’ve always had exceptional car purchasing experiences from this dealer and outstanding salesman. It’s always an easy process which is usually handled over the phone before making a 4 hour trip.Will look forward to another purchase from Mark in a few years.

Br
Review №47

Ive never bought a car at this dealership, but Ive had three of them serviced there. I first started going to them when they were Clapp Volkswagen in 2011. Ive always felt like theyve treated me right and the prices were reasonable.

Sa
Review №48

My grandma went to have her car with recalls worked on. Ended up leaving with a new car instead. Great experience!

Ja
Review №49

Great buying experience, good folks to deal with and a big thanks to Connor Brown! Would definitely recommend this dealership.

Ge
Review №50

I used to buy my VW’s from Bachman VW in Louisville, Kentucky. I decided to take a leap of faith, and purchase my 2019 Tiguan from VW Clarksville. One of the main reasons I went with VW Clarksville is that the dealership actually gave me a little bit of a better deal on my purchase. I believe that they took the time to look at my previous credit history with VW Ever since I bought my Tiguan from Clarksville VW, I have received nothing short of wonderful treatment from Anthony in the service department. He is always available if I have any concern about my 2019 Tiguan. This type of customer care totally outshines the service that I received at Bachman VW of Louisville. His dedication has really made me realise that the move from Bachman VW of Louisville to Clarksville VW was a very smart move. I also feel that the customer service standards of Clarksville VW are far superior than those of Bachman VW of Louisville.

Ja
Review №51

Let me start by saying I dont write reviews very often. I tend to only write reviews when I have an extremely positive or extremely negative opinion to share and usually its the later of the two. My wife and I live in Fort Wayne and were looking for a specific vehicle. A 2020 VW Tiguan SEL with 4 Motion in Silk Blue with Black interior. We knew exactly what we wanted. We haggled around with multiple dealerships near us to find the best price. I stumbled upon the car buying service from Sams Club and put in my information. Shortly after I got a call from Brent Loveall at VW of Clarksville. I explained to him what we were looking for. He didnt have the model we wanted on his lot but within 2 minutes had located one elsewhere and within a 5 minute phone call we had the best price we had found ANYWHERE. BY FAR. Not only did Brent give us an extraordinary deal, he understood that he was located quite a distance from us. He offered to have the vehicle delivered straight to our door on a Saturday. 2 days after making our initial phone call and that was based on our schedule. Im sure he could have gotten it to us sooner had we been available. They took our down payment over the phone and had 2 of the nicest people drive the vehicle to us. We signed the finance paperwork at our house and took delivery of our vehicle. The process was so simple I kept asking Brent if there was anything else to do! It seemed too easy! We cant say enough good things about VW of Clarksville or of Brent Loveall. We will be returning when we are ready for our next vehicle and I hope you give them the chance to earn your business as well. No other dealerships could even touch them in terms of pricing and customer service.

am
Review №52

Highly recommended. Christian put me in an affordable, very reliable vehicle.

Br
Review №53

Great buying experience! Christian worked with us on finding us a new car at a great price! Excellent easy buying process!

Ja
Review №54

I Bought a used car from this car lot and I got duped. Brent Loveall “the seller” said absolutely nothing is wrong with the car… had it for a week, starts popping when turning, engine light came on. Call them took the car in afterwards. They say I need $2300 struts on the vehicle. Funny thing was is that when i left the lot the popping was gone and the engine light was off just like the week before when i drove it off the lot. Yeah id say they knew this car had problems and fixed it just to get it off there lot. One month later air conditioner quits working. Just today the buttons on the steering wheel quit working, the horn quit working, the passenger side airbag is now showing “error” My thoughts DO YOURSELF A FAVOR AND DO NOT BUY A USED CAR FROM THIS PLACE. They fix it enough to get it out of there care and then dnt help you a bit and dont care that you just spent thousands on a car that you cant drive. Lol im blown away to the deceit that Brent Loveall has done. GO SOMEWHERE ELSE STAY AWAY FROM THIS PLACE

De
Review №55

John Bishop has been great while helping me. Even when he found the shipping blocks still installed on my springs!

Te
Review №56

This is the second car that I have purchased from Volkswagen of Clarksville. I loved my Touareg, but I decided I wanted that third row seat, so I bought a 2021 Atlas. I have not regretted it! These are the nicest and most accommodating people that I have ever worked with. The dealership is spotless and I am a neat freak. I hate the hassle of buying a car, but they make it so easy. Thank you, Volkswagen of Clarksville!

Sh
Review №57

This the most amazing buying experience I’ve ever had from the sales to the finance department!!! Conner Brown never missed a step he was kind, patient and knowledgeable about his job. I’d recommend this car store to anyone looking for a excellent buying experience!!!! GREAT JOB EVERYONE

Ch
Review №58

I bought a 2021 Jetta GLI new from them. All of the staff were incredibly helpful in taking advantage of any and all discounts possible. Everyone was very welcoming and kind. Couldnt be happier with my new car experience!

Fi
Review №59

Bunch of thieves and scammers who go about ripping people off their hard earned money. They have very misleading deals and will not be upfront about their pricing. The management needs to be sued for deception, misrepresentation and fraud. I will never recommend their services to anyone and we totally regret doing business with them. Bunch of thieves!

Ad
Review №60

I purchased my first Volkswagen from Volkswagen of Clarksville and had the absolute best experience. They got me the exact vehicle I wanted and made sure it fit my budget perfectly. I have purchased many vehicles before and this was by far the easiest, no pressure experience I have ever had. I love my new Cross Sport and am now a loyal VW of Clarksville customer!

Er
Review №61

Always go above and beyond every single time...great place!

Ad
Review №62

Adriana was amazing! A smooth, easy process! They stayed late and made sure the experience was a good one! If you’re looking for a great saleswoman she is 100% your girl! 🙌🏼

Li
Review №63

Can’t say enough good things about this dealership.The staff I have encountered are top notch.Keep up the good work.

An
Review №64

By far the best place to buy a car The staff is friendly And very knowledgable They definitely make you feel welcome and not pressured Really good experience overall will definitely be back for next car... If youre looking to purchase a Vehicle Go to.( Volkswagen of Clarksville ) salesman to see Steven Mayfield, Christian

Da
Review №65

Great dealer and the salesman, Brent Loveall, was fantastic to work with throughout the purchasing process. He maintained excellent communication without being a burden and went to great lengths (South Carolina) to find the exact vehicle I was searching for while also offering a price that no other dealer wanted to touch. He was a great asset and provided great customer service! I would recommend VW of Clarksville and Brent Loveall to anyone looking to purchase.

Da
Review №66

Brent Loveall was hands down really professional and honest with my car buying experience. Then Steven Mayfield took over and had the warranty purchases handled and made it a even better experience. This is how car dealerships should be ran. Keep up the good work VW and keep on keeping on.Dave S

Ph
Review №67

Bought from out of state. Top experience.

Jo
Review №68

Worked with Mr. Hall-of-fame, Steven Mayfield on purchasing a new 2020 VW Atlas. Just wanted to say that both him and Nathan Cole Ludwig did a great job helping us find the right car for our family. They answered all the questions we had and when they didnt know something found the answer out for us. They communicated well. Didnt underdeliver and over promise. What more could we of asked for. Thank you all so much.

Ad
Review №69

I went here and walked around the lot for 30 minutes and two associates saw me. Neither one of them greeted me nor came back to ask me if I needed anything. Went and spoke to two sales managers in the same office and all they did was apologize. I wasn’t wanting anything free. Wanted them to know that I thought it was unacceptable that they have 7 salesman in the room and not one of them came to help. They didn’t say let us get you with someone. What it is it that you are looking for today? They said nothing but sorry and just let me walk right out the door. So I am going somewhere else to buy a car. TERRIBLE CUSTOMER SERVICE.

Ke
Review №70

Had a great buying experience at Volkswagen of Clarksville dealing with Brent. They had the best price and he kept his word (didn’t beat around the bush and give me the runaround) we had to travel several hours to reach the dealership & basically showed up as they were closing. It wasn’t an issue...Everyone stayed late and sold us the Atlas Cross Sport we had been looking for that we couldn’t find anywhere else. Took their time, didn’t rush us.

Ka
Review №71

Stopped today to see the new ram trx johnathon hunt started if to let us hear it check them out if your looking for a great dealership thanks

Ch
Review №72

Excellent service. I was in for a repair on my vehicle Ive never felt so well taken care of by a dealership in my life. I highly recommend this dealership.

Da
Review №73

Excellent team to work with. Easy and quick.

St
Review №74

I went in to look around not really knowing what I wanted I spoke with Harlow he was very nice and professional he took a lot of time with me and as it turned out he helped me find the perfect car. Most salesman jump on you before you can get out of your car or the ignore you altogether. I would buy from them again and recommend them very highly.Thank you HarlowSteve Lane

Ba
Review №75

Hi in 3/3/2021 I visit this Loco and I get my dream car there was very nice people they help me to smile I really appreciate you Brent loveall ur the best seller I have meet God bless you ⭐⭐⭐⭐⭐

Ke
Review №76

Quick and professional service. I really like the customer lounge which is very comfortable and pleasant.

sa
Review №77

First I would like to start off by saying this team is absolutely amazing from the awesome receptionist, to the great sales associates all the way up to the manager! Never have I seen a team work so well together and be so pat and help me make the right decision I definitely recommend going here. Best service I have ever had!

Bi
Review №78

I went in and bought a 2017 s550 mustang Gt with a supercharger already on it. Bought a warranty for the car for 3k extra. Two weeks later the clutch went out so I bought a twin disc and they installed it for free. (Wear items aren’t covered) so all was good there. On the way home the car started misfiring and dying at red lights due to a random misfire detection because they never did a crank relearn that must be done after pulling any flywheel off a newer model mustang. I called and let the service manager know and he said the car wasn’t even done yet and didn’t understand how I picked the car up... I take it back up there and they tell me they don’t have the scanner that I need to do it.. I take the car to Lee Blankenship which is well educated on all newer mustangs for a crank relearn. The car was great after picking it up from him, then on my way home throws a check engine light for random misfire detection. He runs the code and it tells us it’s due to unmetered air past the MAF. Which ended up being loose supercharger runner bolts. I was able to take two out with my fingers... Long story short don’t buy anything off them that isn’t a Volkswagen. By far the most unorganized/ uneducated techs I’ve ever spoken to. Save your time and money, if you want a Ford go to Ford.

Bl
Review №79

I purchased a brand new 2020 Passat and it broke down a week later. It took them 7 days to come get the vehicle and another week to tell me what was wrong with it. They also gave me a dirty loaner car with no tags on it. Worse car place I ever visited and was treated very unfairly. I thought people with great credit was treated with royalty. SAVE YOURSELF TIME AND GO ELSEWHERE.

Ka
Review №80

My first big purchase in a while, I certainly picked the wrong place to do it. I had high expectations from word of mouth about going here. I was let down to say the least. Never will be returning or recommending to anyone!

Am
Review №81

Volkswagen Clarksville was a pleasure to work with. Everyone was courteous and professional and really listened to what I wanted and got me just that. They kept honest communication throughout the whole process- which they made easy. I highly recommend you visit them for your next vehicle.

Ja
Review №82

Very professional and courteous the people was very nice and whent out of there way to solve our problem and worked with us untill we drove away with a very nice car and we know that we will deal with them again on next car and probably the kids car

Br
Review №83

I won’t buy another vehicle from them. Bought 2 Volkswagens from them and every time they need work done all my wife gets is the run around. Service department is horrible and all management does is say well I’m new sorry for the last experience. Back around June my wife had service done and they took the manual out of glove box to show the steps to look at. But they never put the book back after several phone calls and promises the mail book to her nothing. Now approximately 6 months later nothing. Long story short I wouldn’t buy a used worn out bicycle from them.

La
Review №84

I found some really good deals online and decided to stop by after work. I needed a daily driver since I put so many miles on my SUV. Mark W. was very nice and showed me around. He listened to my price range and didn’t push towards anything else. The finance team was very kind as all of the other employees. I’m probably going to go back for a new Atlas after my SUV bites the dust.

K
Review №85

Chase was awesome helping us figure out what car we wanted and showing us different options. Quality service from a company that cares about people!

Ke
Review №86

You are all the Best Dealership I have ever dealt with > I would recommend you all to everyone I know > Especially want to say Thanks to Anthony >Thank you each and everyone of you >Kenny

Dy
Review №87

Had a phone scheduled oil change appointment (online not working?) And still took over 1.5 hours. Interior of car had black residue on driver side floor mat, pillar, and door handle area. This is the 2nd time car has shown residue/dirt after service.

Jo
Review №88

Sadly there is a list of issues but the paint job I paid for that is being looked at by a body shop and several mechanics here’s the latest quote.-“There is a lot of dirt in the side mirror paint and in hatchback paint and overspray on drivers door and rear quarter panel, it must have been painted outside.”It’s disappointing when you trust that the deal you made will be met with integrity and resolve. But this isn’t the case here. The agreed to work was not finished properly and the never ending list of issues is pretty shocking. Never was a refund orResolution or the new headlight I was promised offered. Now I know, the list is getting longer and can be posted I just hate to be put non that position as a customer.Addition- woke up today from a message from the body shop who wants $400 to paint correctly what I paid $300 to have painted and fixing more damage caused from poor work...file:///var/mobile/Library/SMS/Attachments/45/05/ED5BA020-FE13-4E08-9B01-B75111AB9395/image000001.jpgThis is the message I got from body shop:Looks like Volkswagen services these wiring tunnels it will be about $30 to $40 for both of themBut we will have to remove the wiring harness and remove the connectors from the end of the harness to install theseSo Im thinking 2 to 3 hours which would be another $150-$200 in labor

ca
Review №89

On Friday Oct 25th I walked into this dealership and asked for a salesman. I was greeted by Brent Loveall, the internet sales manager. I told him I was interested in an automatic Golf GTI and told him my price range. Within minutes he had the car picked out, but it was a fresh trade and hadnt been detailed. He got the keys and we went on a test drive. I fell in love with the car, and Brent didnt push me into it. He answered all of my questions and had a great attitude. The next day, Saturday Oct 26th I went and bought the car. Brent already had it detailed and ready to go within the 12 hours I had left and came back even though the previous day I came in an hour before close and came in 30 minutes after they opened the following day. After they submitted my app, it only took 15 minutes to get a great response. Brent and Spencer the finance manager made everything as smooth as possible and got me exactly in my price range. My grandpa co-signed for me and has bad social anxiety and I told them he didnt want to come in to sign, and Brent didnt even question me and made immediate arrangement for the kindest man, salesman Joshua, to follow me to my house so my grandpa could sign in the comfort of his home. I have been in the car business all my life and had a lot of expectations and this staff broke every single one.There is so much I could say, but I will make it simple: I will buy from Volkswagen of Clarksville again, I got my dream car, and if you go there go see Brent!

Sa
Review №90

Salesman are excellent. Enjoying my brand new Jetta to the fullest.

Ni
Review №91

Buying a car from this dealer was the best experience. They were so accommodating and friendly and for me, the best part was I didnt have to set 1 foot inside the dealership. AH MAZ ZING. Our sales associate: Arianna really took care of us. I cant believe how great the car is.

j
Review №92

This place is with out a doubt the best place to buy and service a vehicle. I’ve purchased my last two vehicles, and had them both serviced there and never had a problem. The owner, Kainoa, is a super nice person and would do anything for his customers. Highly recommend Volkswagen of Clarksville every time.

Ki
Review №93

Fast, courteous service!

Ru
Review №94

Christian is the man with the plan !

Sa
Review №95

The service department is amazing!! Anthony and John have put my faith back in the service of this place!

De
Review №96

This place is awesome! Christian Cayton & Steven Mayfield will do anything they can to buy your vehicle.

St
Review №97

Great experience all around. Once we figured out what we wanted we started shopping around the region. They were able to work the best deal for us, made the process easy and painless, and stuck by their word the whole way. Would definitely recommend and buy from them again.

Ch
Review №98

Had a great service experience with Crystal! She is the absolute best. True professional. I believe that the service department is truly great because of this amazing woman who goes above and beyond and makes everyone feel like family. Passionate and demonstrates a great attitude. Will be back!

An
Review №99

Brent made the purchasing of our 2020 Volkswagen Atlas Cross Sport easy and Brent has provided excellent customer service! Thank you, we love our vehicle!!

lo
Review №100

We had to have a key made for our older bug. We had brought the car in on a trailer because we had no key. Unfortunately there was a mix up with our appointment, but Anthony was able to squeeze us in an have the new key made. The car runs excellent. Thanks a bunch!

Information
86 Photos
100 Comments
4.4 Rating
  • Address:406 E Lewis and Clark Pkwy, Clarksville, IN 47129, United States
  • Site:https://ad.doubleclick.net/ddm/trackclk/N796079.3221079GOOGLEMYBUSINESS/B22583622.247208325;dc_trk_aid=443439953;dc_trk_cid=116326658;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=?https://volkswagenofclarksville.com/?utm_source=google&utm_medium=organic&utm_campaign=google-my-business
  • Phone:+1 812-590-8253
Categories
  • Auto parts store
  • Appraiser
  • Auto body shop
  • Volkswagen dealer
  • Auto repair shop
  • Car dealer
  • Car finance and loan company
  • Car leasing service
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations