Very friendly,had 2 issues and both was resolved very quickly.1st purchased a portable ac unit, when I got it home it did not work,in less than an hour they brought me another one, it worked great except there was no vent hose to direct the heat from the rear of it to the outside,they didnt have the hose but told me to go to Lowes and purchase it there and keep the receipt that they would take care of it... So all issues resolved, I would definitely recommend this store to everyone

The best place to go to to rent.. this has always been my go to place for a quick rent.

The concept of rent to own has been around for more than 100 years, and at Rent-A-Center, the benefits are many. As a flexible buying option, you can make payment installments or pay as you go, so you can enjoy your rent-to-own items from top brands like Ashley Furniture, Samsung, and Frigidaire right away. What’s more, we’ve built on that basic concept to provide even more benefits, including no long-term commitments.**Choose the Ashley, Frigidaire, and Samsung rent-to-own items that fit your life, then choose the flexible payment plan that fits your budget: Buy your item outright at the cash price pay as you go on a weekly, monthly, or semi-monthly schedule, without growing interest Whatever payment plan you choose, you can make payment installments in store, by phone, or online. When you find the rent-to-own items you want at Rent-A-Center from brands like Frigidaire, Samsung, and Ashley, we don’t put you through the stress and worry of a credit check.** From appliances and furniture, to computers and electronics, you can enjoy your purchases with no delays, no hassles, and no credit worries.With every item you rent from Rent-A-Center, delivery, setup, and service are included (while you rent) at no extra cost. Simply answer your front door, and we take care of the rest. If something needs repair, Rent-A-Center will loan you a similar product until your item can be fixed or replaced.**Sometimes the unexpected happens. That’s why it’s good to know that at Rent-A-Center, you can stop or freeze payments at any time on your items. Simply return your rental item and pay nothing. When you are ready to rent to own again, all of the money you paid will be applied to a similar or comparable item, and you can pick up your payments where you left off.**Have you ever been told you’re “not qualified” for a new smartphone? At RAC, you are always eligible for an upgrade. When you decide it’s time to upgrade your rent-to-own items — from the latest smartphone to a new TV, or more powerful computer — you can do so hassle-free at Rent-A-Center. Simply let one of our customer service associates know youd like to upgrade your contract, and consider it done.**Furniture, appliances, computers, electronics and smartphones: Rent-A-Center has it all, which means you can too. From high-tech, HD TV’s to cozy sofas and sectionals, Rent-A-Center makes it easy to rent to own your favorite items.At every Rent-A-Center location, you’ll find the names you want, such as Whirlpool, Ashley, Xbox, PlayStation, Acer, Dell, GE, Lenovo, LG, Microsoft, Samsung, Sony and more.

Steer clear!! I had placed an order with this place for a dryer at the end of July.. Thought we were going to be able to afford it but some things came up so I CANCELLED THE ORDER THE SAME DAY it finalized. I go to the store and get a refund of the deposit I had put down and signed their paperwork that i canceled it thinking it was over. They were nice about it. Then I get an email yesterday, friday aug 14, telling me my auto payment would come out. I call immediately, 949 am, telling them I cancelled the order weeks ago and not to take the money. I was assured by their manager that I didnt owe anything and she got sidetracked and forgot to cancel the auto pay when I was in last month. Wake up this morning aug 15 which is a Saturday to 115 dollars taken out by them resulting in an over draft. I call them and they say oh Im sorry we dont have the cash on hand so you have to come in this afternoon. Well my bank closes at noon on Saturdays. So I go pick up the money and she says again I am sorry I got sidetracked yesterday when we spoke and forgot to cancel that auto pay again Like who does that twice in a row?! So I then ask for documentation that I didnt authorize the payment. She says yes you did when you clicked auto pay. I said when I canceled my order that shouldve effectively terminated the auto pay. I need something for my bank in case they wont refund the overdraft fee due to it being your error and not mine or theirs. She said oh well lets see what your bank says. If they wont we will see what we can do. Unprofessional and flighty. If someone is that easily distracted they shouldnt be handling peoples money. Never again will I do business with this place.

Good knowledgeable people very friendly they the crew that i know and have dealt with take the time to get to know their customers. Dave is the Manager Sam And Crystal all three have went above and beyond to help all they serve thank you all. And im sure the other team members are the same way i just havent dealt with them but the do go out of there way to make you feel welcome. Keep up the good work guys. I appreciate you all.

I have been a rent a center customer for years. Products are great. I’ve only has an issue with one product I’ve gotten from them and it was handled quickly and to my satisfaction. Great customer service. I recommend them highly!

Nice friendly staff, goes above and beyond to help u walk out of their store with what you need even if you are low on cash. Cheaper than Aarons And the nice redheaded sales manager Samantha was very friendly and knowledgeable about her job. We will do all our furniture and appliance shopping with Rent-A-Center from here on out! Did i say cheaper and better than Aarons? 😀

Friendly staff, helpful and they really try to help you walk out of the store with whatever you need even if your short on cash. The redheaded manager is very helpful and knows her stuff.

We have rented a washer and dryer from this location and we have NEVER been late on a payment.Decided to rent a couch and loveseat and the couch started ripping and tearing, I contacted the store and was supposed to have someone come out and take a look at it.TWO weeks I seen NO ONE but was told twice someone would be there that afternoon. Fast forward a month and I told the manager I want a new couch as the ripping and tearing got worse as we DO use this furniture.I was told we would have new couch within a couple weeks, it has now been TWO MONTHS and I was just told there is a USED couch being ordered for me and won’t be here until October 1 and I GAURANTEE it would not have been here. Called the store and told them to screw it come get the set I will go else where and find another set. We will NOT be back and I will make a sure I let everyone to steer clear of this place.

Tp expansive

Easy to rent . Going again soon

Good place friendly people. Honest business

I recently purchased a sofa from this RAC in Clarksburg. Ive approximately had the sofa 2months. I called the store and spoke with someone this past Saturday(5-4-13) and requested that someone come pick up my couch and take it back and I was informed no men were in and they would have to call me back. I received no call back. Thursday(5-9-13) I called back to the store and spoke with someone and informed them that I wanted them to order me a new sofa(#2) same as the one I have and when it came in I wanted to replace it with sofa #1. In doing this all the money that we have paid toward sofa #1 is basically rent for the couch, so WE are the ones paying more for a couch we are the ones loosing. I also asked if the manager could call me about this matter. The manager did call me back and wanted to know why I wanted to return one couch and get a brand new one in return when the one I have was new and has nothing wrong with it. I told him thats what I wanted to do and I was basically teaching my husband a lesson. Before we bought the couch my husband and I made a deal and my husband did not keep up his end of our deal. So since he didnt keep his word I need to keep mine and that is purchasing a brand new sofa and replacing sofa # 1 with the new. The manager told me he wouldnt let me trade sofas that I needed to teach my husband a lesson or prove a point another way. I then asked if I had them come pick up sofa #1 then I called and had them order sofa #2 and he replied he would then have sofa #1 in the store and thats the only one I could get. I am extremely dissatisfied with my service at this store and I will never deal with another RAC in the Clarksburg area ever again.Kayla

Worst rental place ever never again will I get anything from them

Friendly service!

Cheap