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Pastor Auto Care
7920 Old Auburn Rd Suite A, Citrus Heights, CA 95610, United States
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Pastor Auto Care
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A
Review №1

Great place! Got my truck catalytic converter etched for free at an event here which I really appreciated. Went to get propane and the guy knew as soon as I walked in that thats what I wanted and he let me know someone would be out in a few minutes. So dont mind any waiting when employees are actually attentive and competent (so hard to find these days). The guy that filled it knew right away he would need a special connector (which I had) and he filled the tanks up quickly and perfectly. Having recently tried to get this done elsewhere I really appreciated his efficiency as the other gas station took forever, leaked propane everywhere then told me they couldnt fill it. No issues like that here! Highly recommend this locally owned family business.

Da
Review №2

Amazing service great communication every employee wants you to leave happier then when you showed up loved it and will definitely recommend

Mi
Review №3

Great attitude, really make me feel comfortable leaving my car there knowing that they will take care of my car.

Ti
Review №4

Great service and I like supporting local small business

Me
Review №5

I am always hesitant of auto repair places. My family owns their own auto repair business and my father has been a mechanic for 30 years. I moved away from them and struggled finding a place I could trust the same way with my cars. Zach and Brandon are amazing, they are great at their job but they also are affordable. They definitely not trying to drive up prices and over charge. 10/10

Lo
Review №6

They are the best. I was so worried. They explained everything. This is my go to now!!!!

Di
Review №7

Excellent service! Got my car fixed quickly and at a great price!

Dy
Review №8

I am very happy to walk away from pastors with a huge smile on my face after after zach actually took his time to diagnose everything with my steering and suspension. by far one of the nicest and most truthful shops i have been to.

lt
Review №9

Last year had issues with my vehicle and Zac was great. Very knowledgeable and honest.

Ti
Review №10

Affordable and straight to the point!! Will definitely be coming here for all my car troubles

Ne
Review №11

I always get great service here. And they are honest!!!I brought my vehicle in for brakes all around. I signed the paper authorizing the work. I got a phone call an hour later; they said I only need the front brakes done. I am so grateful they didnt do unnecessary work.I wont take my vehicle anywhere else.

Ro
Review №12

Great job very fair pricing and quality work

Ci
Review №13

I always rent penskes from pastors. Good service and honest mechanics..

C
Review №14

We rented RVs from them 5 times and they’ve been great.

St
Review №15

This is the spot. Affordable and friendly. I bring all my car items here.

Ja
Review №16

Great touchless car wash! Best in the area!

Re
Review №17

This is one of our go to mechanics. The other is the Car Czar. This is super close and you just drop off the car in the morning and pick it up when its ready. They can also get picked up after hours from the gas station, which is convenient for busy schedules.Pete is great, havent seen him in awhile so Im not sure he works there anymore. I have put a lot of money in this place because i have four cars that need maintaining. Ive never felt overcharged. There was one time where my rear drum brakes were worn for so long they had to change all the parts basically but that was mostly our fault for knowing the problem and ignoring it. If you can fix things sooner rather than later. This is also a good place to get a second opinion if youre going to spend more than 500 on a repair.

Ba
Review №18

They were rude and I only gave them a one-star on a previous review.but they made up for it on the second visit and apologized so Ive rewritten my review to give them four stars. No ones perfect but at least they were accountable.

Tr
Review №19

This place is great. I rented a truck and tow dolly. I had a problem disconnecting the drive shaft on my Pathfinder. Paul told me to to come in and he would take care of it. He did it quickly and with no problems. That got me on the road a lot faster than the couple hours it would have taken me to keep messing with it probably bust a bolt and then call and get it repaired then leaving several hours late for my out of state move. Cant reccoment them enough. Paul your the best!

Ju
Review №20

Rented an RV from Pastor, as the preferred dealer for Cruise America. Picked it up on Saturday morning, and when we arrived to park for the weekend, we realized the backup battery was dead. This means the generator won’t start, which powers everything inside the RV. After calling Pastor 2-3 times Andy leaving a message, they never returned my call. So I called Cruise America and they told me to go buy a battery and replace it myself. Ridiculous customer care, and won’t be referring them to anyone. They didn’t seem to want to do anything to assist when we returned the RV.

St
Review №21

I had to drive the in-laws across the country and needed to rent an RV. I was a nervous wreck as Ive never driven a RV and just generally a trying time. The staff were incredibly helpful and made the journey easier and more comfortable. Knowledge on the area and great to any RV novice.

Ra
Review №22

I love this place! I have been a loyal customer for over 15 years and they have always been honest with me about what my cars do and do not need. I refer them to all my family and friends and everyone has been happy with them.

Lo
Review №23

We rented our RV for the first time and got our truck repaired as well at Pastor Auto Care.Their customer service is excellent and very detailed with explanation.They are very accommodating and price is very reasonable .We live in Elk Grove but will definitely come back to this shop if needed.

Ro
Review №24

My car had water in the gas tank. I didnt know any mechanics in the area and am still fairly new to this area. By chance I called up Pastors Auto Repair and talked with Paul. He was extremely knowledgeable and straight forward with his answers. We came up, together, with a plan to address the water in the gas tank. He was always professional and cares about the work he does and the work he did on my vehicle. The price was fair, he did an impeccable job and talked with me about any concerns he had in repairing the problem. Would definitely recommend again.

Su
Review №25

They are decent people, and dont charge an arm and a leg. They also dont try to hard sell you.

Ro
Review №26

Solid and reliable shop. Theyve never sold me anything I did not need and always charged a fair price. Quality work.

Ja
Review №27

Local sort of place where they will talk to you about the issues with your car. Had a couple visits and have been happy. Havent had any big work done tho.

Ju
Review №28

Loveit! I go here because their parts and labor costs are much lower than any other places Ive called. They also have friendly, knowledgeable mechanics that dont try to rip you off or upsell you. This is also the ONLY place Ive gone to that didnt talk down to me because Im a female. Ive brought all my cars here for years, and even though Ive moved to Sacramento, I drive here for all of my car repairs or concerns. You can also go into the gas station and get a specialty coffee made for you at the coffee bar while you wait. Very convenient, friendly, and efficient. The ONLY place I refer friends or family to.

Jo
Review №29

I came to get my oil changed after rave reviews from my son. When I sat down to wait I commented on the temp and, Bobby behind the counter, raised his voice and said well your wel come to get right back up and go outside if you dont like it. I apologized if I had said something to upset hom and thats when the screaming started, Im the one that has to work here, not you! Ive been here 60 days in a row and its my choice what the temp is. Its gonna be 90 degrees today so just deal with it. PLUS IVE BEEN UP ALL NIGHT He walked out to the service area and slammed the door. I dont know if the work is good, but I can say I have never been treated so disrespectfully in my life. I was afraid to say anything else because he was so agressive. It truly scared me to death.

Ma
Review №30

I am frankly shocked at the ultra-negative reviews about Pastors. Weve used several auto shops in the area and have found our favorite mechanic. We not only bring all of our cars here, but happily (and confidently) refer our friends here as well. I cant tell you how many times we have brought our vehicles to Pastors only to have them not charge us or upsell us for simple things that other shops would have. That kind of honesty doesnt come around that often.I cant speak for anyone elses experience but I have a feeling that I represent many other happy customers that are too busy enjoying life now that their vehicles are back on the road than to go out of our way to make someone look bad. My .02

Th
Review №31

I came in to get my Rack and Pinion complete assembly done on my 94 Honda Civic Ex. I had all the parts with me, just paying the labor and Power steering fluid. My Honda was done great. I took my 03 Chevy Impala in there for a Crankshaft Position Sensor and harmonic balancer to be replaced. Once again i have all the parts. The worker calls me and tells me other things are wrong with my car. I am the 1st owner on this car, i know whats wrong with it. I never asked for a diagnostic onmy car. Just fix what i want fixed and thats that. He told me i am not working on it. There is to much that need to be done. I said woow okay. I just need thease parts replaced to get my check engine light off to get tags. Mind you, they have a check engine sign in front of their business saying if this lights on we will take care of it. He was yelling talking about my car and this and that and the third. I would never go back to this place ever ever again, very rude disrespectful. The owner was doing the same.....

LI
Review №32

Love these guys. Always fair and honest. Good prices.

Re
Review №33

Great customer service

Ab
Review №34

Good

Information
22 Photos
34 Comments
4.4 Rating
  • Address:7920 Old Auburn Rd Suite A, Citrus Heights, CA 95610, United States
  • Site:https://pastorautocare.com/
  • Phone:+1 916-723-1200
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Transmission shop
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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