I wish I had the same experience as Mr.Swanson who posted a month ago. I too wanted to support local businesses.it seems like Thoa owner/ boss was working two jobs at a time...Had she been been honest and told me this I couldve expected delays in my job. My job was supposed to be completed before Thanksgiving....NOT!!! And NOW in hindsight they were on Mr.Swanson job at the the time. Im glad his job turned out right for him...Kudos to him.... until You ask them to come back and adjust those soft close cabinets and other things that arent working as you/me expected. In other words ppl....READ REVIEWS BEFORE YOU SPEND THOUSANDS OF DOLLARS!!!! Learn from my mistake.
I went in because I wanted to support a local business for my remodel. The designer and owner Thao was extremely accommodating. She helped me through the entire thing and the project was finished when she said it would be. And wow... its turned out beautifully. I especially love my new countertops. Im definitely recommending this place to a friend I have thats looking for remodel soon.
1 star is being generous. Do not go near this place. I recently had our bathroom gutted and redone by a good local contractor. The cabinet maker for the vanity would not make a single piece granite top for the vanity as the job was too small, so I went to NJ Floor Supply as they had done work for me before that seemed to work out well. Unfortunately they not only did a very poor job, they also did a lot of damage to the brand new walls that the contractor installed. The cuts on the granite were poor, the holes for the faucets were 3/4 off center, they got big globs of silicone caulk all over the walls (which they left there), the sealing of the sink to the top was worse than a clueless amateur would have done, and the holes & scrapes they put in the walls were ridiculous. When I complained they sent the same guy back who did the damage and it was obvious he had no idea what he was doing. When I told him to remove the silicone all over the walls he told me just paint over it! They then sent a couple of kids over who spent about 15 minutes slopping on thick coats of spackel and left without saying a word. It gets worse. After many calls and weeks waiting for them to finish the repairs, I spent a weekend repairing the damage to the walls myself and repainting them. I couldnt do much about the holes drilled off center and I demanded a partial refund. The owner would not return my calls and ignored my bill for a refund of the services NJ Floor Supply failed to provide. I was so angry I took them to Small Claims Court. When I showed the Judge the photos of the damage and provided the transcripts of the text messages, it did not take long for her to rule in my favor. The owner hustled quickly out of the courtroom without paying the amount the judge ruled she owes me, and she continues to refuse to pay even though she has been ordered by the court to do so! This not only makes her a poor business person, it shows that she has no integrity. If you let these people in your home, you will likely regret it. They are not skilled and not to be trusted.
I went with my husband to see about getting a new kitchen. The person there helped me set up an appointment and I had someone come out the same day to do the measurements. They did a great job. Exactly what I was looking for.
Went there once to order an additional piece for my kitchen, and they couldnt be bothered with us. Never went back. Took my business elsewhere and we were treated very nicely. I live in the same town as NJ Floor Supply, rather spend extra gas to get good customer service.
From estimate to the finished product it was a great experience. I would and already have recommended NJ Floor Supply to friends, family and anyone looking to raise the value and beautify there home. If your looking to have wood floors installed look know farther this is your company.
I had a complete kitchen redone including the purchase and installation of cabinets, counter tops and back splash tile. While the work was done in a timely and satisfactory manner, a year went by and the hardware on the cabinets started to come apart. We placed a call regarding the problems we were starting to experience with the cabinets and their installation of the appliances. A technician came out and while fixing some of the cabinets, needed to talk to the owner about the problems with the lazy Susan and reversing a cabinet. We made several calls, texts and a visit but was unable to get a call back. Now a few years later, many of the cabinets have warped drawers, our trash and recycle cabinet has fallen apart, and the lazy Susan is still broken. It is unfortunate that we were not given the courtesy of a return call and are now faced with fixing these problems through other means.
Alba was a great help! Held our hand through the whole thing and made it enjoyable. We love our new granite counter top!
There were a few high spots that the installers thought needed extra grinding (and thus extra labor cost), Thao came to our rescue and settle it with the installers without any extra cost. We are very pleased with this installation and will surely go to them again for our next project!
To all who are looking for a supplier to help there business grow. I have been a customer for over a year. Thao and the staff are the very best, they will do whatever it take to keep you going.
Was in the need for a new countertop for a house I was selling and went to NJ Floor Supply. Price was right and installation took place in about a week. Install took about 2 hours and looked great. Pretty much nothing else to add.
Buyer be aware!!! Horrible install and she refused to make the repairs. 8 months after tile install, tiles and grout began lifting. Turns out they charged us for the supplies and installation of a hardie backer subfloor in which they NEVER put down prior to tile install causing severe shifting of tiles. We are now looking at legal options to make it rite.****be aware, and document EVERYTHING in writing.
The staff is absolutely tops and the product selection is excellent. I love bringing my clients to NJFS because we always find something wonderful and they are always treated like royalty from the fabulous staff! I highly recommend NJFS to all!
Nj floor supply has a good customer service. Id love to go again.
Great service, very polite. You are the best in the area.
Stay far away from these crooks... we ordered $8000 in cabinets and after 3 weeks of waiting half of them were damaged. Had to replace them which added another 2 weeks to kitchen remodel. Also we ordered granite for $4100 which was about $1500 over priced since they charge $83 Sq. Ft. On the day of templating and measuring their driver called and said that his truck broke down and he couldnt make it, we asked him when he can come back and he said the following week because he was going out of town. NJ Floor never tried to reschedule the appointment to do the measuring. We tried to contact Alba and Thao Le through emails and phone calls for over a week with no success. After a week of not hearing from them we then called and cancelled the order. They then finally returned our phone call and said that since we cancelled the order that they were keeping a large portion of our deposit towards the Granite which we already paid 75% of. It has been over 3 months and they have yet to refund a single dime of what was paid towards Granite. We filed a complaint with NJ Consumer Affairs and now the court system will settle this one for us. Thao Le is so unprofessional and their customer service is even worse. Good luck trying to reason with her, she just gets extremely angry, yells and talks over you and doesnt let you get a word in edge wise. I wouldnt be surprised to see them closed down within the next few months due to poor customer service and unhappy customers. They sell overpriced, cheap, junk cabinets (look at your cabinet boxes it says Made in China) and the Granite, you can get that anywhere for half the price. If you had a good experience with these clowns then you fall within the 1% of satisfied customers! You can always check with the local police dept., I am sure they know all about NJ Floor Supply in Cinnaminson. If you have any questions feel free to reach out to me. I strongly recommend to save your money and sanity and go elsewhere! Update... We took them to small claims court and WON full Judgement and then levied their bank accounts!! Case closed
Horrible customer service. They were annoyed when I called and ask about a flooring issue I was having. The lady on the phone yelled at me and said, what do you want from me. No joke.
What a horrible process all around. Not sure if it was because it was the busy Christmas season. My kitchen renovation took 4 times longer than it should have. They had random mexicans or portuguese from off the street do my wall sheet rock and my floor. My floor is soft in one spot when you step on it and its cracking in another spot. My drywall is coming apart. The mexicans they had do the drywall were opening my electric socket covers with a box cutter before I yelled at them. They put up trim around my sliding kitchen door and it got stuck so we pulled it out and now there are ripped streaks in the door because of the nails that got caught.All in all the most stressful, harrowing experiences of my life. Had I known they were going to hire random mexicans I would have done the entire reno myself!If you are interested in seeing how crappy the work is, please contact me. As I have free time on the weekends and I will also be telling people outside of this establishment about this experience. : )