After a lengthy wait due to material delays that Windows Direct had no control over, I finally got a magnificent walk in shower. Working with Bradley (the installation manager) everything began to fall in place without hesitation. He was always available to answer questions and see to it that I received first class service and a superior produce in a timely manner once material became available. I love the workmanship, attention to details and response to my calls when I had questions. Im glad I went with Windows Direct and highly recommend them for a great product, professional service at a fair price. Thanks Windows Direct. Louisville store.

I originally went with window planet due to price and not being in my forever home. That was a disaster! Brandon came out to my house several times to give me quotes and was super patient and didnt push anything on me. When he came out the last time when I finally switched from window planet to Windows Direct he did everything he could to help me out and speed up the process. Hes been great working with so far and Ill finally get windows now after waiting 8 months and getting the run around at window planet! Highly recommend Brandon. Hes been very professional and reliable.

We could not be happier with our new windows! The staff at Windows Direct was friendly, helpful, and our salesman, Brandon did an awesome job explaining everything to us. The install crew led by Marty was extremely professional, and very friendly. They cleaned up after themselves and did an excellent job of making sure my home wasn’t torn up while they worked. Best of all, my windows are gorgeous! My neighbor, himself a contractor has already contacted them to do windows at his home. I would highly recommend this company!

Installed 9 windows yesterday..from the time we ordered through installation everyone at the company was very professional. Kept us apprised of the status on the windows entire time. Emily was great pre and post installation. James and James were our installers...awesome job VERY professional. Couldnt believe how quickly and efficiently the installation went. Cleaned up so good couldnt tell they were there. Replaced old wood pulley windows WOW the new ones are beautiful! Thank you so much. Job well done, great product.

A little pricey but for the quality of the window, lifetime warranty, and the professionalism of their installers, well worth the money.

Josh F. was amazing. Really nice job on the install. They look great! Really nice person as well and very professional.

This is the second time I have used this company in two different homes. Both times EVERYTHING has been great. Great sales experience, great install, and quick repair of one screen that came with a small rip. I could really tell that the installation team knew what they were doing. They had their routine and whipped through the job quickly with minimal mess. And I LOVE LOVE LOVE the windows! So easy to clean, and the tinted glass really cuts down on the sun and the heat. Dont bother with multiple estimates unless you just want to see what a great deal you are getting!

We desired to replace 40 year-old windows in our home - we contacted WINDOWS DIRECT USA to establish consultation. A prompt visit ensued and we were pleased with the open dialog with Ray Jennings- pointing out the features and benefits of the VANGUARD window.We had no desire to purchase just on lowest price- we were certain that we required SUPERIOR windows. Warranty, inherent components, flexibility to customize design features specific to our home to afford maximum visual effects- exterior and interior - all satisfying and vital to our purchase decision. We are pleased with our purchase decision- WINDOWS DIRECT USA- we chose VANGUARD- truly outstanding design, durable life, reputation, quality.John Hembree

The windows are high quality, and perform just as they were demonstrated. Our installers did a fantastic job both inside and out.

Living in an older home with rollout windows I was not sure what or where to begin. I decided to go with Windows Direct. My project manager Brandon was on time, professional and provided great information about my window choice. Emily from the office called to make sure I was satisfied with the visit. Windows Direct is a great company to do business with.

Everyone from the salesman to the ladies in the office were fantastic. Everyone seems to care about you and your job. They were great. It did seem like a long time from when we bought the door until they got it installed. Other than that they did great.

Frankie came by today to give me a quote on a picture window. I was happy as always with the whole experience!! I have worked with him many times and the selling experience ( no pressure) and price/value ratio for Windows Direct is amazing!! The installers also do a great job. Love Working with Frankie and the company!!

Very unhappy with your customer service! We gave the window representative the name, phone number and address of the friend that refered us and was told they would receive a referral fee. They never received it so my wife contacted Windows Direct several times and was told it would be mailed out. They again never followed through and our friends still havent received their check. Very disappointed with how this was never taken care of! So I will never refer your company to anyone.

Took a long while to have our windows and sliding glass door installed but it was due to COVID, understandable. Had an issue with sliding glass door and windows. Had a gentleman come out and fixed the door issue but still waiting to hear how they are going to fix the 10 windows issue. It’s been a week and no response as of yet. Salesperson Brandon G was to send us something and we were told it would take 3 months to receive but he would bring one out to our residence, that was told to us on July 6 and have not seen him as of yet. So these issues are way I rated this company a 3 star.

Interviewed 5 companies from national top of the line to down and dirty cheap. Windows Direct has a good quality product and good prices. Signed the contract today with Frankie today. Will update at installation later this summer. Work was completed July 24 and I’m super happy with the job. Installers were very good. Extremely conscience. Already referred them to my neighbor.

Great crew! They did an AMAZING job. Love, love, love my new windows! The entire process was seamless and I just couldnt be happier!!

I had a wonderful experience with Windows Direct USA. I started my experience with Ray, the sales person for the windows. He was very knowledgeable and answered all my questions. I had a wonderful experience with Regional Sales Manager Bradley. He even came out at 8:30 pm at night to help me with a concern I had on my windows, Lastly, Clint, the window installer was a team of 1 and had all my windows in record time. First class experience with this company. Thoroughly one of the best in the region.

You wrote a review for Windows Direct CincinnatiIve used Windows Direct to install doors and Windows. Ive done my installs with them a little at a time. On average 11-16 windows or doors at a time. They have hit the mark on price, friendly service, quality windows and craftsmanship by installers. I love how smooth my doors open and shut so easily now. I have seen nothing but a high level of service from Sales person, to customer service personnel, installers to the owner stopping to do service work. I was given three month window on delivery from the start. They were right on schedule for install week two of February. Two guys in the deepest snow in twelve years installed 11 windows and 2 doors in 8 of snow. Not once were they negative in any way. I love to see guys love what they do and want to go to work!

Installers were caring. Cleaned up the mess from the old windows.Ill very happy with the windows.

Thanks to the entire Windows Direct Team - and especially to the installers Josh and Isaiah! Very professional, friendly and great quality work. We love our new sliding deck door.

We would highly recommend Brandon G to anyone that is looking for windows or doors. Even though we only had 2 sliding doors replaced. Brandon G is very knowledgeable and knows his stuff about the company, if he didn’t know the answer he will definitely find the answer. Doors were replaced in time for the rain that was coming that day. Crew was very polite, on time and respectful to the home while replacing the doors. We have more doors to be replaced and will definitely contact them again.

Amazing company- amazing service and quality. i am recommending to family and friends

Nick Grow came out to discuss installing windows in my home. He was very knowledgeable about his products. He was also knowledgeable about the existing windows that I already had which helped confirm I was making the write decision. Nick was very thorough in his presentation and answered all my questions and addressed each concern. Very impressed with the initial consultation. I feel very confident that I picked the right company.

Windows look great, arrived within timeframe that was promised. Very anxious to see how they perform come winter.

They installed other windows in another condo for me. I recommend them highly.

We worked with Frankie Carey when he was referred by a friend, clearly because of the quality of service and the end product. I will refer him every chance that I get. Also, our installers were friendly, efficient and very clean. You couldn’t tell they were there except for the new windows. Great company with a great product.

Brandon was excellent ask for him for great experience 👍

I called Frankie Carey at the beginning of the week for an estimate for new windows. The reason I called him was the expert care he gave us when we had a new slider put in last year. He came within a few days for the appt. He is extremely knowledgeable about his product and answered all our questions in a professional way. We picked out our replacement windows and signed the contract. Can’t wait to have our new windows installed.

Windows direct was great! Everyone from the sales team to the installers were very nice and extremely professional. The installers even tried to help me fix my storm door even though they were there for window installations. I would definitely recommend!

Windows Direct’s sales representative “Pete” came out and thoroughly discussed all options and the door replacement procedure. He was well in formed and punctual. After the discounts I was presented with pricing well below my expectations. Looking forward to getting the new doors installed. If the product and installation go as well as the sales meeting I am confident I will have some incredible new doors.

I thoroughly enjoyed working with Frankie Carey on helping with my window purchase. He was knowledgeable, understood what it was I was trying to achieve and he made the whole process easy. Great Job!

Excellent from start to finish. Due to to COVID and lard number of custom windows the time from purchase to install was almost 6months, but it was worth the wait. Everyone provided exceptional customer service, they cleaned and took away all debri as promised. It was like they were never hear except I have beautiful windows. All 24 windows and door was installed in a day. Thumbs up.

Very courteous and clean crew. Great attention to detail. Im so happy with my new windows!

I have been looking for replacement windows due to the winter draft coming through and calling around to various companies. I spoke to Brandon G and he was very helpful in guiding me in the right direction. I may just end up replacing my whole dang house with new windows. Thanks for the help, I appreciate your expertise! I will be I. Touch after the beach trip.

Installers were great, professional and friendly. Cant say the same for sales representative and office . Special requests ignored even with multiple calls.

I would like to make a special comment about the salesperson named Brandon. He was very nice, represented his company very well, believes in the product that hes selling but more importantly not high pressured, which both my husband and I appreciated very much. He was so personable also!! Im adding to my original post because of Customer service issues. Very unhappy with this company not following through on giving finders fee (referral from friend) to the people who recommended them to us. It was promised to them and I made several attempts with NO results!! Bad way to do business folks. I wont pass a recommendation for this company now just because of this issue.

Emily was very friendly and answered all of my questions efficiently.

Nick Grow was amazing to work with. He made my life so much easier when picking out my new bathroom. Thanks again.

OK so here we go! We bought a patio door from this company October 2020 and the salesman had told us 12 to 14 weeks we finally got and appt end of March. So install went good but on the second day after install on a sunny day the door was loaded with scratches on the exterior, now the door had been painted to the color we wanted by windows direct usa, and installed by them so we contacted Ty the customer service rep and she made a report to fix it. Now this is the point the fun began, we get a call form Ty that on this given day 2 repast would be out to buff the door, OK so the one guy shows up and cannot do anything with the door because there are deeper scratches and that he would have to order new doors for both sides. He leaves and 1.5 hours later a sales manager from Indiana shows up and attempts to buff door and he replies he would have to order not new doors but just the surrounding exterior of door. So those parts come in Ty calls us and I also informed her that the door will not lock also, so she places it on the work order. A service rep shows up with new exterior door surrounds just to unwrap them and find they also are not only scratched but chipped! So he decided not to install them for fear they were not any better than what was on it already and leaves without fixing the non locking door, along with the service people they send out need to clean up there cardboard and plastic wrap out of the driveway he left it in the drive. So I called Ty back and ask to talk to the owner of which she replied that he is on vacation and maybe out of the country, so no call,text,email or anything, I should have gone with my instinct and get a Pella door. Bernie Moore

Great results from My Last Bath. Way better than an insert ! Very professional and skilled installers! Great support from the local owner and staff.Very pleased with the end product ! Got my monies worth !!!

Frankie came to our house today to give us a quote. He was professional and so much fun to work with. I would recommend this company to anybody and everybody.

We now have a beautiful shower. Very professional, showed up on time and did a great job.

Brandon had had came out and demonstrated the functioning of the windows, along with the quality build they have. He was very professional and answered all questions we had around the efficiency we could expect from their windows. The installation was seamless and very quick. We looked at several companies and ultimately went with Windows Direct not only for price but for the knowledge we got during our on-site estimate visit. We would highly recommend others to use their products.

No high pressure sales from this company because they sell a great product. Installation was professional and courteous. We love our new windows and doors.

I was terribly disappointed. I called in to confirm my appointment, and somehow got accidentally transferred to their call center training area. I could hear them but apparently they couldnt hear me. I heard the conversation one of the trainers was telling the trainee. What I heard him say definitely made up our minds. No thanks. Theres no way I would do business with them, in my opinion..

My wife and I are very pleased with our window buying experience so far. Frankie Carey has been beyond helpful with helping us make the right decision. He was very punctual and professional, and even gave a courtesy call to let us know he was on his way. We are excited to get our new Vanguard windows and patio door! Proud to be buying American made as well! Will highly recommend Windows Direct, and Frankie Carey, to all our friends and family.

Ok here is a honest review the whole process was great first the sales rep Brandon was fantastic he was on time explained the products was very professional and was a pleasure to work with the installers were outstanding I am very pleased to have used this company and love the windows thank you for making my home look wonderful and would advise to use them if you need updates to your home

Had excellent experiences with Windows Direct replacing all of our windows. Price was fair and work was excellent. Workers cleaned up when work was signed off.

Windows did a great job putting in my windows. Sales and installationwere very professional. I would recommend this company.

We were looking to replace all the windows in our house and had a wonderful experience with the Windows Direct team. Brandon came out to our house within a couple days of us calling to evaluate what our options were. We did not feel like we were being given a sales pitch which was a refreshing change. Brandon took his time to explain all the options and what he felt would be best based on where we lived and explained the pricing difference between each. He was very patient with us as we asked for different mix and match quotes and was also incredibly responsive. We felt the quotes provided were very reasonable for the work we were looking to have done. Once we decided to move forward, Brandon did a good job in explaining what to expect and kept in touch while we were waiting for the windows. When it came time to install, we found Tony to be incredibly skilled at what he does and were amazed with his work. We were told it would take 2 days, Tony finished on time and was very accommodating to our requests on the order we wanted the windows installed to help accommodate my wife and I working from home at the time.We couldn’t be happier with our experience and the end product. The new windows are a much needed improvement in our house and we could immediately tell the difference. I would highly recommend Windows Direct to any of my friends and family looking for new windows. Brandon & Tony were both great.

Nice,answered our questions and they used COVID protocols then cleaned up completely afterwards. It looked great when they were finished

Very good experience every one we dealt with from sales rep to installers were very professional and polite and explained everything clearly couldnt of had a better experience .Thank you for such a smooth transition

Installed four windows to replace worn out ones. The two techs spent about 3 hours on the job. Wore masks since a newborn in house. Cleaned up so I did not notice any mess at all. Both young men polite and professional and deserved their tip!

I was recently looking for new windows, consulted with Brandon Griesinger from windows direct who was a huge help very knowledgeable and helpful answering any question that I had. Highly recommend windows direct for any of your window needs.

Brandon Griesinger was a pleasant salesman to deal with and his knowledge of windows and expertise was great. Would recommend him to anyone looking for windows or doors.

If your looking for windows I would highly recommend Brandon G. with Windows Direct. Great attitude and very knowledgeable.

I highly recommend Brandon Griesinger and the windows direct team. Very professional and sells a great product!

Brandon Griesinger was excellent, he discussed all available options, was knowledgeable, listened to my desires and concerns to right fit my needs. Definitely would recommend if looking for good windows and great help.

Greg Crow stopped by from Windows Direct and gave me an estimate on my shower project. There is a hole in the floor of the shower and black mold present. The price and warranty he quoted was very reasonable. It is just unfortunate that I did not qualify for financing. This was no fault of Gregs who did all he could to get me or one of my family qualified. Now, I am just faced with a bathroom that is a danger to my family.

Buying windows is a huge decision. There are many window companies to choose from in the Cincinnati area. I feel I chose the best one around here. Pete was prompt, professional and answered all my questions. I feel I received the best bang for my buck. The ordering process was well explained and simple to do Thank you.

I highly recommend using Brandon Griesinger from Windows Direct. Brandon is professional, polite, punctual and genuinely cares about his customers.

If you need new windows or doors please call Brandon G. with Windows Direct I would highly recommend !

Brandon G with Windows Direct is a very knowledgeable and experienced salesman and will help suit your door and windows needs.

I bought a condo in which the windows were in bad shape so the previous owner used windows direct to replace the windows and transferred the warranty in my name.After a very short time of living at the condo- rain came pouring into the master bedroom through the top of the window.Windows direct apologized and came out and fixed it and were super pleasant.But I would soon have other issues and one visit to reset the windows turned into at least 7 or 8.Finally, another window began leaking in my office room and I had to call windows direct again.The man who was said to be a manager or “higher up” came and caulked around the inside of the window.I asked “how is that going to prevent the water from getting in the walls in the first place?”He deflected and said that I must have a siding issue because this was the last time he was coming out and I was confused and speechless.I was told that windows direct would no longer come out until the siding was properly repairedI was left feeling pretty defeated as I did not see any indication that the siding on my condo was damaged (except for a dent that was far away from and underneath the window).I had to ask two different contractors to find damage to my siding and both contractors did not see any.Knowing I couldnt call windows direct back since they were refusing service despite the 10 year warranty, I asked a different window repair company to come out and assess the issue.They came out, reflashed, reset, and resealed with what they insist is better trimSince the other company did this, I have not had a leak in my windows when I was having at least a cup or two enter from the top of the window every time windows direct tried to fix the problem.All my windows leaked except one since windows direct installed them. I was embarrassed and was made to feel like an annoyance asking windows direct to come out and keep fixing an issue- but the condition of my home is important to me and I felt like soggy drywall and soaking wet carpet was worth the embarrassment of asking windows direct to keep coming out.They were kind and professional at first so I initially didn’t want to leave this review but I never got an apology or follow up after a few calls and emails so I feel like this review was necessary.I’d avoid business with them

Brian came out and worked with us. He was super professional, super knowledgeable, and got us hooked up with great windows at WAY less than we thought possible. 5 stars.

If anyone Is in the market for windows or doors I would highly recommend Brandon and the rest of the Windows Direct Team.

If you need new windows or doors please call Brandon G. with Windows Direct. I would highly recommend.

If anyone needs new windows or doors I would recommend calling Brandon G with Windows Direct.

Greg Glow was a good salesman. He covered the info we wanted but did not waste our time with a lot of marginally useful stuff. We jumped around with lots of questions and that didnt seem to throw him.

Pete was extremely helpful and made sure to explain everything for us. He was very honest and open with us on what to expect and answered any questions we had. Cant wait to get my windows installed and see how they turn out!!

Installer was professional and did a great job.

We were pleased with the windows but when one window was delivered the one window panel was cracked and the worker still installed it. He took pictures to get it replaced but when I called for repair they had no record so I took pictures and sent them.It has been two months and it has not been replaced. We have had contact with two people but the response is terrible. They are not calling back.

If you are in market for windows 🪟 i recommend Brandon Griesinger. With window direct.

I would highly recommend Brandon Griesinger with Windows Direct for any of your door or window needs.

Great customer service and pricing !! Best person to work with is Brandon Greisinger to get the job done

We saw a commercial for Windows Direct and called them to come give us an estimate for new windows in our upstairs. The representative who came to our house was Greg Grow. He was very professional and helped us with a fantastic deal! The quality of the windows we’re getting is amazing for the price. Better than other, more “popular” window companies. We highly recommend Windows Direct and Greg!

Nick Grow came out for an estimate. He followed social distancing and mask wearing. He was kind and informative. He worked hard to get me the best price possible. Another review is coming after installation :-)

Ordered two special windows and frame and casing on Apr 29. ( Contract signed ) . They told me it will take 6-8 weeks and i said that is fine. After 5 weeks they called me and they asked for additional money for casing even it was included in the original contract. I agree on additional cost for 758$ for two casing . After 12 weeks from original contracts, they scheduled the installation and they brought only window, no frame no casing . Installer was nice guy and mention due to missing parts he cant install the windows. He left. I Called the window direct and now they tell me I did not agree with additional cost and they need another 3-4 weeks to order casing . I have proof of accepting additional cost even not needed based on original contracts. Now they are threatening me to take me to court if I dont accept the window without frame and case. I am ready .. See you guys in court... Never ever will order window or service from you guys. Worst Experience so far ...Fri May 29, 11:44 AMWindow direct sale personI’m going to need to send over a contract for the new casing it would normally cost $600 per window and we are doing at cost at $758 for both. Going to be completely custom made and that will take care of the entire window and will look amazing and build so much value to the house. I apologize about everything but sometimes in this industry some things come up but I assure you by the time this is all over you will be happy with the results because we want to make sure we get it done right the first time. We strive to not make mistakes but things do happen. Joe has been in the window industry for 20+ years so I don’t know what happen but I assure you it’s not an everyday thing that your windows are just different than your normal windows and we had to make sure to get it right but we did put a rush on the windows so you could be looking at 4 weeks till install and we projected 6 to 8 weeks so we may be a week off but your not going to be waiting 6 months and we move faster then any other window company out there. I’ve worked for many and this company is by far the best company in the industry as far as value.Me:Ok use this note as my agreement for now . Tell them go head and start ASAP please. you can just add the additional cost to existing contract.

I have installed 5 windows and two patio doors.It was a professional work well done.

Placed an order for Replacement windows and front door 8 weeks ago. I was told order would take 6-8weeks. I have not been contacted . I have left 4 messages at the Blue Ash store to receive an update and haven’t received a call back. I also texted my salesperson and they didn’t respond either, but installation is not their job. When spending this amount of money, I would anticipate better service or at minimum, a call back. Terrible customer service.

Greg Grow from Windows Direct rocks! Greg was very professional and knowledgeable about the products and services offered by Windows Direct. He answered all of my questions and explained the options without a hard sell approach. Great customer service and quality products was a win win for me. Highly recommended!

Greg Grow, design consultant, was thorough and clear when he presented his product and services at our initial meeting. He patiently answered questions, and did not interject high pressure selling tactics. He was sensitive and respectful regarding the input required from the HOA’s architectural committee. The pricing presented for the project was realistic. I am anxious to see how the installation unfolds.

Very happy with the door that Windows Direct USA installed for us. Sales Rep Marcus Buckhanan was very knowledgeable & professional. The entire process was smooth & timely. Would definitely recommend this company!

My wife and I were extremely impressed with Windows Direct and our salesperson, Brandon. Brandon was very knowledgeable about the product as well as the company and was laid back which put us at ease. The windows look great and make a big difference in canceling out outside noise. I would recommend this company to anyone. They were also much cheaper than the other 3 companies we received quotes from.

I recommend Brandon G and the rest of the crew at windows direct.

Joe, who sold me the windows and doors, Josh and Davis who installed them were all very professional and accommodating.It was a huge undertaking for Josh & Davis to install my entire house’s windows & doors. But these gentlemen did a fantastic job and worked hard for 3 full days. My windows and doors look wonderful. It transformed my entire house. The noise from busy Walton Nicholson Road is considerably reduced due to the quality of windows placed. The ease of opening the windows is amazing!Josh was a one man team on the 3 rd day but he worked like a team of 3. He finished the job and finished it well! I’m thankful for him and Davis and for Window’s Direct for such a fantastic job and for gorgeous, well insulated windows and doors!Thank you Window’s Direct,Kathy Applegate

Brandon Griesinger was a great and informative salesman. I’m very happy with the windows and the installation. I highly recommend this company.

I’ve recently bought an apartment complex which unfortunately needs all the windows replaced, we have 30 windows to be put in. I do thorough research before calling for estimates or to speak with a sales associate. The apartment complex I purchased is off of Reading Rd. To be fair I have not used Windows Direct as I stated prior I like to do my research. After reading the reviews I am quite concerned. The poor rating reviews are in grave detail and give specific dates and explanations as to why the customers are unhappy with Windows Direct. I also read the “feedback” that the company gives to the unhappy customers and I’m absolutely speechless. I will not be giving my hard earned money to this company after reading how hostile and unprofessional the responses are to these customers. Again, I have not and will not be using this company to install my new windows. I’m interested to see if I too get a snarky comment back on this review especially since I have not used this company. I feel absolutely terrible for the customers who had poor experience with Windows Direct but appreciate their honest feedback and thank them from saving me the hassle of dealing with poor and upright rude customer service.

From our initial appointment with Brandon, we were very impressed with this company. It took a little onger to get our windows than they expected, but thats just how this year has been. The installers were right on time! They were proffesional, clean, polite, quick and curteous. I receommend them!

My husband and I had Pete come out and get us a quote for all new windows for our house. He was on time and was very professional. He was very thorough when explaining everything, and he definitely knew what he was talking about. He was an all around nice guy and he was easy to talk to. I will definitely recommend him and Windows Direct to anyone that needs new windows.

I was told there would be a 6-8 week time frame to installed my windows. Due to the pandemic I understood the it possible would take longer than expected. There was no communication when I should be expected my windows to get installed. Once my windows where being installed there was a defective window installed. I later reached out to Windows direct for this issue to get resolved in a timely manner. Due to them having to send someone out here to look at the window panel barcode to order a window they order the incorrect panel to have installed and had to reorder and schedule another installment date to repair the broken panel. No one commutated with me on the installment plan. It was later identified to me that the installment of my windows need to be sealed and repaired to keep the air from coming in. The cost of the windows are two expensive to have to run into these types of issues and lack of communication.will upload pictures at a later time.

Homer did a great job sitting down with me and walking me through the purchase. Lots of choices to make, but Homer made it as painless as he could. I will definitely recommend Windows Direct and Homer to friends and neighbors. Now that the windows are installed< I am very happy with our purchase. The windows look great from the inside and outside. The three guys that came to install were very friendly, professional and did a great job with the install. I have already recommended Windows Direct to a few family members and neighbors.

Brandon visited my home, thoroughly explained product options and benefits, financing, and manufacturing details (product is proudly made in the USA). Many great options available, all options are performance rated better than other well known manufacturers. Easy financing and installation team did a great job. Highly recommend Windows Direct, everyone I talked to and met were great.

Brandon is not you typical window salesman. Very pleasant and professional. I didnt get the feeling that we were pressured to buy, like other salesman did.Windows are awesome looks great.The only reason I didnt give a 5 star, is because when they cut out my old windows on one or two the guy the drywall with the saw. Not a big deal. But I do need to patch it and paint it.Overall still very happy with Windows Direct

Not professional, not prepared and uses sleezy sales tatics. I was trying my hardest to not write this review, because I was always taught if you having nothing nice to say, dont say it but I have hit my limit of tolerance with this place. It took over five months for me to get my windows replaced, granted my windows are a custom size but once they were done and they called me to schedule an installation time they were rude and then the day before the installation was scheduled they called to reschedule. Once my installation team arrived there were only two people and the team made me aware that was not the normal amount of people for the job they had to do and one of the guys got into an argument with one of my neighbors because they parked in my neighbors spot (I live in a condo complex). Because I live in a condo complex, we are not allowed to have signs up and the sales representative was aware of that but the installation team still put one out. Now, one year later I need my screens repaired and I was told by my sales representative that I could get them repaired for free anytime, when I call to check there is now magically a $50 fee attached. Granted I can easily repair the screens myself ( and I will be) but its the fact that they lied and it is not a one time mistake, it seems like every part of this company is unorganized and rude to their customers. So, learn from my mistake and stay away from this place. It may be cheap but you get what you pay for.

Spoke with a guy named Brandon and he really knew his stuff! Highly recommend him and this company!

This is a customer my name is Dennis Broering excellent customer service from Zachary Fox. Sales process was nice.

Just had a rotted Andersen window replaced as well as a Storm Door by Windows Direct.Pete came out and was very easy to work with and super knowledgeable. He gave me an awesome price on both products and it completely transformed my bathroom.The Storm Door is by Paragon, who is one of the leaders in the industry and the window is manufactured by Sunrise - one of the most respected and best window manufacturers in the country. I had done exhaustive research on several window companies in Cincy and found the Sunrise window to be the best in the business.Installation was by Tony who was respectful, professional and courteous. He cleaned up and the installation is TOP NOTCH.I cannot say enough on how pleased I am.I HIGHLY RECOMMEND WINDOWS DIRECT!

Pete came out and was a absolutely wonderful to work with! He listened to our needs and didn’t try to push us into anything. He showed us the products they had to offer and if we had questions about the product he had the answers for us. Pete was very very well knowledgeable about their products and helped us to decide we shouldn’t go anywhere else. Windows Direct USA of Cincinnati is by far the “Best” Place to buy Windows!! They’re gorgeous windows and I’m super excited about getting them installed!!! Thanks Scott and Lauresa

Brandon G. our sales rep was great! It was refreshing to hear the important info and not the usual sales pitch. Instal was quick and the installers were very respectful of our home and yard. I would recommend Windows Direct to all of my family and friends. If your looking for new windows give them a call and request Brandon G.for a home visit.