Great customer service

We ordered a part we needed for our commercial dishwasher and they got the part in the next day, called me promptly to pick it up, and gave me very quick service at their location.

I ordered a part for my customer with Next day air shipping. They CHARGED ME TWICE for the shipping! They charged shipping once on the parts invoice and then charged me another invoice that had shipping on the description line. I tried to contact them through their contact us link, but they acted like they dont care about anything but taking money. DONT USE THESE PEOPLE! If I had checked their reviews on google first, I would have known!

First Experience not good. Charged my credit card without notifying me of the cost and failing to tell me it was not covered under warranty. Apparently they get your card info because of people probably not paying them but on the downside of this they can just go ahead and charge you whatever they want without your consent. After speaking with the supervisor he was willing to make it right by reimbursing me for the labor charge.

Website said part would be delivered in 3-5 days but it will actually take more than twice that long since it is not a stocked part. This was not indicated in any way on the parts description or when I placed the order. They did however agree to make it right and the part is on its way directly from their supplier at our agreed on shipping cost. Nice to see a company make it right for a first time customer, would order from them again!

Restaurant owners, you have no choice but to work with these people. They know it too. Avoid buying any equipment that depends on CPS.

I have used CPA a number of times for my commercial kitchen appliance needs. They do a fine job. I give 5 stars because of the service I received last week from one of the techs and the advice he shared. I was looking at a potentially $600 bill just to have CPA come out and do a diagnostic on my CMA Dishmachine and then to repair or order the part and replace. The tech support gentleman on the phone gave me some troubleshooting pointers before setting an appointment (I didnt even get this kind of support from CMA tech support). I see now why they book 2 hours for this particular service. 4 hours later I was able to repair the unit on my own. It was quite a process and very tough. Im not saying do it yourself over hiring a professional, but it was just a pleasant moment to know its not always about booking the appointment to get the money. i will pay it forward in time!! Thank you. Jason

Great customer service and always gets us the parts we need.

I called to get my pizza oven serviced and I was told no because some other company that was here didnt pay their bill. Told me I needed to pay it so my company could get service.

Very poor experience.shipped parts to wrong locationwould not take blame.or help in any way.