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CPR Cell Phone Repair Oakley
3357 Madison Rd, Cincinnati, OH 45209, United States
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CPR Cell Phone Repair Oakley
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Th
Review №1

The staff there knew right away what was the problem with my phone when it was examined. We ordered the replacement part which came in a couple of days. They were able to repair it an hour and my phone is working as if I just bought it brand new. Definitely the first place Ill go to for my phone repairs.

To
Review №2

I needed screen replacement on my iPhone XS. Ian Murray, General Manager waited on me. He was courteous and professional and explained my options for replacement screens, I was quoted a price and told the work would take about an hour. I received a call in less than an hour and picked up my repaired phone. Great service!

De
Review №3

My prior phone was beat with a bat and was going to be very expensive to repair in order for me to transfer all of my previous info to my new phone. Brett was AMAZING, he was very professional and saved me a lot of time and money as well as 4 years of memories stored to my iCloud. I most definitely recommend

Co
Review №4

I dropped off my daughters shattered iPad and he gave me a quote and told me they would call in a couple hours when it was done. Sure enough I got a text and a call in less than 2 hours. I picked up my iPad, good as new and had one happy kid. I will absolutely go here again if the need arises.

Me
Review №5

Absolutely awesome!They helped me get a new battery in for my MacBook Pro and its good as new :)))

Ma
Review №6

Professional and efficient. IPad works great with the new screen. Highly recommended.

Tr
Review №7

Quick service... I was in and out under an hour without an appointment. Recommend going here before blowing money on a carrier provided insurance claim for $$$.

Ni
Review №8

Ian was very helpful today. Snowing like crazy and he was more than happy to help me with an issue that in the end was something that I had to call Apple for. Great customer service and very knowledgeable. Thanks Ian.

Da
Review №9

Ian was quick and professional. Quoted two days at the earliest, and delivered on that. Competitor quoted a month for the same part.

Ki
Review №10

It took me 3 days to decide on a repair shop, but only 45 minutes for my repair to be done! Brett was my technician; a warm, friendly, KNOWLEDGEABLE guy who was able to advise me correctly. I will be referring all my friends and associates to CPR!

Ri
Review №11

Very professional. They followed up and kept us informed every step of the way and all the possibilities of the repair. Very friendly very fast And plenty of parking.

Ja
Review №12

Spent $250 and about 4 days waiting for an iPad screen to be fixed. After a day or 2 the screen started popping out, and the Apple Pencil doesnt work when that happens. So for the past 8 months (since I got the repair) Ive had to push back my screen in to make my pencil work, and even then theres a large portion of the screen of which the pencil wont work. Im a math student who uses my iPad daily, and I can safely say that I am buying a new iPad this summer because of the shotty work they did here. Thanks guys.

Da
Review №13

Took my shattered iPhone 8 in to get the front screen replaced. It was so bad it was literally falling off of the phone. The gentleman at CPR quoted me $99 and had my phone looking brand new in less than an hour! Will definitely go back if/when the next person in my family breaks their screen! :)

Al
Review №14

Ian was upfront about options and pricing, and he gave good advice on a decision I was making. Communication and turnaround was prompt.

Ca
Review №15

The guy that helped me was awesome. I would recommend and would definitely use again.

Sa
Review №16

I was helped by an employee named Brett. The service was very quick and reliable! I was getting my samsung galaxy phone fixed.

Vi
Review №17

Quick battery replacement. Reasonable prices. Friendly staff.

Ry
Review №18

Great customer service! Would def recommend!

Ri
Review №19

Quick, efficient service. Replaced my old battery and brought new light fr to my beloved phone.

Mi
Review №20

Thank you for saving my phone and taking the time to show me how to use the different functions! Honest and quick service! Affordable service too! Thank youI would def recommend!

Ma
Review №21

Great store to get your cell phone battery replaced quickly. Much more reasonably priced than the Apple store. Dropped off the phone and it was done in an hour. Friendly, courteous staff. Highly recommend

RT
Review №22

Got my screen fixed in under an hour! Very professional! I will definitely recommend them to all my friends and family

Da
Review №23

I have used this specific location several times in the last year and have never been disappointed.Ian has been a huge help in keeping our family’s cell phones going. This place is great. Excellent service. Update. Just used them again and received excellent customer service. Our whole family loves this place

Sh
Review №24

I went to Best Buy and they were able to do something that my apple appointment with Best Buy couldn’t. Great service and done under. 2hrs!! I recommend.

mo
Review №25

My daughter had her cell phone screen repaired. 2 days later it cracked again -- without being dropped. They would not entertain the idea that the screen was defective or they should replace it at anything less than full price. Although this place was more expensive than others, the reviews made us feel confident. Very disappointed.

Ha
Review №26

Quick repair - phone works great. Nice person (Ian).

Ke
Review №27

Best place in the tri-state to take your tablets and phones for repair. They have always treated us professionally and are more than reasonable with pricing and timing.

Ne
Review №28

Appointment was easy to make. Quick drop-off and pickup, reasonable price. No hassle, and I could go next door for a craft beer while I waited!

La
Review №29

My cell phone charging port was failing, and I brought it in. Ian replaced the port in an hour, and saved me from buying another phone...or worse having to go to the Apple store. So grateful, and highly recommend!

KY
Review №30

I was referred to this place by my cell phone provider and the phone call was picked up on the second ring. Ian who works there was quick efficient and knowledgeable and very professional over the phone. After I visited the store and he took a look at the phone he was able to order a replacement screen and then get it installed in about 1 hour. My phone requires the actual screen plus the glass and not just the glass cover as many phones do so I was happy that he was still able to fix my phone.

Se
Review №31

Super friendly service and great Covid-19 protocols--it felt very safe.

De
Review №32

Efficient and courteous. I was from out of town and yet was treated so courteously and timely. I had my cell phone repaired and back in operation in less than an hour. I would definitely come back again and recommend CPR to anyone. Great experience!

婴b
Review №33

Ian treated me like familyNew battery for cell so far so great

Br
Review №34

Did an amazing job with repair!

Pe
Review №35

Great experience! Took my 2 1/2 yr old sealed unit pixel phone to have battery replaced. They had to order parts and called me when they came in. Works like a new phone now. Professional, knowleable, polite. Highly recommend.

Mi
Review №36

Great experience! My iPhone looks like new and works great. It didn’t take them long to fix at all! The warranty that comes along with it is nice as well and puts your mind at ease about taking it to someone other than Apple.

Em
Review №37

The manager (Ian I think) was very very kind and professional. He got my phone in and out in a matter of hours and it works great. thanks CPR Oakley!

Ka
Review №38

Excellent service! I have used them on three different occasions and each time 100% satisfaction. Chris and Jordan are extremely knowledgeable and honest. I have never been in an extreme hurry to receive my device back. I always receive a call less than an hour after leaving the store informing me my device is repaired and ready to be picked up. I would definitely recommend CPR and speak with Jordan or Chris.

Gr
Review №39

I like the appointment concept so they can manage workflow. Felt confident in their repair skills.

Fl
Review №40

Called in about a cracked screen on my galaxy S8. A gentleman by the name of Chris took my call. Told him what my issue was and he proceeded to give me thorough details about the process and fees associated with each route he suggested. Was honest about the fact that he didn’t make that repair because he wasn’t able to offer a fair price to the customer. Very genuine, down to earth, helpful and friendly. Would definitely recommend him to friends and family members I cared about!

Ju
Review №41

Did a great job and in a timely manner. Price was reasonable compared to other places i looked at. Would recommend

Ru
Review №42

They did a great job with my phone. I was able to drop it off and have the screen replaced in just a couple of hours. Very pleased with CPR!

Jo
Review №43

When issues arose with parts/repair after 24-48hrs of receiving service, staff (ie manager) was dismissive, noncommittal and communication became abysmal. Haptic feedback on my home button still doesnt work following their screen replacement. Initially seemed like to be transparent, satisfactory service but ultimately proved to be the opposite.

Ka
Review №44

I had dropped my iPhone 6 off for screen and protector replacement and intended to drop my husband’s iPhone 6s for a charging port repair and new screen protector. When my phone was ready I took my husband’s in and Chris was able to fix it while I waited in a short period of time. I really appreciated his honesty in finding that the charging port was just needing to be cleaned as it was dirty and filled with lint and not having to make an extra trip back later. Thanks for the great service on both of our phones. I will recommend your store and Chris as a technician.

Ei
Review №45

Excellent service, and quality work and on time! Highly reccomend.

Mo
Review №46

Very speedy repair- it only took them an hour and a half to replace my screen and battery! I took it in just to replace the screen but the gent I spoke to said it’d only be $30 more to replace the battery. I have a 4 year old iPhone 6 so you can trust that the battery was nearing the end of its life. All in all, very professional, affordable and quick service. I highly recommend repairing your phone here. Saved me probably $700 in an “upgrade” from Verizon or Apple.

NK
Review №47

Service was timely and effective. And much more cost friendly than going directly to the Apple store.

Gr
Review №48

Replaced my shattered iPhone screen today here at CPR. Friendly gentleman fixed it straight up for me in 45 minutes at a fair price of $80. Would recommend them as a fine phone fixer upper business! Gregg

ti
Review №49

Took a little bit over an hour to replace the broken screen on my I Phone. Works like new again.

Do
Review №50

Thought I had a bad charging port. Helped me figure out the problem - no charge!

Sa
Review №51

Very knowledgeable and fast. I chatted via email before coming in and they were very responsive. I also liked that I could schedule an appointment online. Extremely happy with the service and prices.

St
Review №52

Wonderful and helpful folks there. I took my Galaxy phone in for a problem and the repair agent, diagnosed and fixed my issue for FREE! He even recommended an alternative means, so that I would not cause the same problem again. Well done!

Pa
Review №53

We were out for a walk and went past CPR Cell Phone Repair. My phone has recently been hard to connect to its charging cable. I had it with me, so we stopped in. Ian assured me that the charging port most likely needed to be cleaned and that it would take about 30 minutes. He called before we were done with our walk and I went back to pick it up. Works good as new!

ka
Review №54

Awesome! I don’t usually leave reviews. It has to be exceptional or really bad to review. This was quick and efficient. Jordan was the nicest guy. He repaired my iPhone 6 Plus glass without having to deal with the Apple Kenwood store. It would have been worth double I highly recommend this place!

Da
Review №55

I had issue with my daughters IPhone 6 which was not turning on and could not be charge. CPR was able to confirm that it a not the charging port but was the mother board. CRP was then able to help revive the phone long enough for me to down load all the photos that had not been backed up. They helped me save a lot of memories for a teen age daughter. Thanks!

Er
Review №56

Kyle was knowledgeable and super quick fixing my sons bent frame and cracked iPhone screen. The process was fast and the cost was completely reasonable. While I am hopeful to not have this situation again, I will definitely be back. Thanks, Kyle!

JC
Review №57

I made an appointment for 5 pm. I chose this place because the price in the Internet was a special 89.99 to repair the glass for 5c model. When I got there, the tech, Miles, says my LCD is bruised therefore the special doesnt apply. I tried to negotiate saying it would be more fair since that was the only reason I was at that store and not Apple. He didnt care, was not apologetic and proceeded to say it was $109. I was so angry, but I was already there. He said so do you want it fixed or not? Yes Im already here. I come back 30 minutes later, my glass is fixed, but guess what isnt visible? Any LCD bruise. A good business would have honored their advertised special. Quick service but definitely not customer oriented.

Du
Review №58

The representative was cordial. Nothing could be done to help me but I still had to pay just to be told my phone cant be fixed. If I left with replacement parts, new phone/ accessories, or a complete computer diagnosis the $35 + taxes charge wouldnt feel so harsh. More money that could have went towards a new purchase. Thank you!

Su
Review №59

Kyle was friendly and efficient. I had a new screen for my iPhone in about an hour. I dropped off phone, then went back to work. Picked up phone on my way home. Kyle didnt try to sell me a bunch of stuff, which I liked. I will return to get a battery put in another phone.

Ia
Review №60

I wish I could give a better review... but only positive experience was that employee was polite. Their charge to replace glass on an iPhone 6s was over $200. Next door at Kenwood Mall the Apple store was able to replace within an hour for $129. I have to advise that you stop at Apple store first as they now do same day service on glass repairs. On top of that Apple wont void warranty and is using official parts.

Ph
Review №61

I have brought 3 different devices for repair at iRepair solutions and have always been impressed by the speed and quality of repairs. Kyle gives accurate estimates of repair time and takes the effort to explain what needed repairs. Extremely satisfied and would definitely recommend again and again!!!

Mi
Review №62

Fast and easy! Great service! Screen like new!

Br
Review №63

Repaired in 45 minutes! Excellent service, told of limits of repair of screen of iPhone 7 (no longer waterproof). No pressure to buy new case, friendly, efficient. Screen works GREAT! Go here!

Ci
Review №64

Great price, good customer service, and very fast service...

Ju
Review №65

Ive used them a couple of times. Always great and professional. Today I brought my phone in because it wouldnt take a charge. Expecting I was going to have to replace a piece, the gentleman took it in the back, cleaned it out in less than a minute, and it worked perfectly. Free of charge. I felt like an idiot, but they were awesome and I highly recommend them for all your repair needs.

De
Review №66

Quick service and well priced. Did not have to wait long to get my phone back. Very important as I run my business through it. Thanks for great service.

Me
Review №67

Went to have an iPhone 6 screen repaired. The associate Chris was great. He fixed the phone in less than one hour. The one year warranty is great too! I would recommend iRepair to anyone with an iPhone. Service was so superior to the Apple Store in Kenwood.

Li
Review №68

I needed a battery replaced on an iphone. Chris was extremely helpful, knowledgeable, and professional. My phone was fixed in less than an hour and for a very reasonable fee. I will recommend this shop to all my friends. A+!

Sy
Review №69

Walked in and 20 minutes later my iPhone was fixed for 1/3 of what the Apple would have charged. got a one year warranty on my new screen. There was a unrelated problem with my phone later that day and it got fixed right away with the warranty. Will definitely return and recommend to friends and family. Chris did a great job and is very friendly.

Ta
Review №70

Fast service and kept in contact to let us know the status of the phone. Great customer services. Only offers iPhone accessories to be bought in the store. Very reasonable price for servies. Serviced was a iPhone 6 for a battery replacement.

Ge
Review №71

Kyle was very helpful and knowledgeable. My iPhone charging socket wasn’t working well and he fixed it in a few minutes at no charge. The service was great.

ma
Review №72

Excellent customer service

Ja
Review №73

Had a cracked iPhone 6S screen. Made appointment and had phone fixed and looking brand new in under 45mins. Thanks so much Chris S. for the great help and service!! Would definitely recommend to anyone need screen replacements or fixes.

ca
Review №74

Smashed the glass on my phone,took it to iRepair. It was fixed perfectly in an hour for a reasonable price. I was very happy with the service!

Ma
Review №75

Even though I didn’t end up needing to have my phone fixed because of water damage, they were very helpful in letting me know my options and providing advice. Great customer service!!

Wi
Review №76

Had my phone screen repaired about a month ago and everything was great until a few days ago the screen stopped working. Never dropped it or anything. Took it into them explaining what happened and I was told that my phone was bent and that it was not covered under their warranty. They tried to charge me another $140 for a repair. Dont trust them.

ma
Review №77

Great Service!Was able to fix an older Samsung by finding a new app for its keyboard.

St
Review №78

My 82 year old mother was having difficulty hearing calls on her iPhone 6S Plus and this team was able to disassemble the phone clean it and restore it to its original functionality for a very reasonable fee. Bravo, I will be a repeat customer. I highly recommend the service.

Th
Review №79

Outstanding and prompt customer service. Will return for all me my family and friends cell phone repair needs.

Al
Review №80

Really awful service. Took a phone into the shop to get a cracked screen fixed, just to see it break two weeks later due to a “bend in the framework” that was not previously there. The employees did not handle the situation with any respect toward the customer. No responsibility was taken on their part, and we were charged an extra $100 for their mistake. I highly recommend looking elsewhere when you have issues with a phone screen.

Ma
Review №81

The repair was complete in 45 minutes and my phone works great.

Ka
Review №82

Great, fast, efficient, well-priced service. Fixed shattered iPhone 5s screen in under 30 minutes while I waited. Would definitely come back!

Ka
Review №83

I had my iPhone 5S repaired and it looks absolutely great! The service was quick & the customer service was fantastic. I highly recommend going to these guys for any of your cracked gadget issues!

Ka
Review №84

Great service, very informative, speedy return times

Ja
Review №85

CPR is a very professional operation. They were available to repair my phone at thee scheduled time of my appointment. The work was perfect and completed in less than the estimated time. I would recommend them to everyone.

Sa
Review №86

This place saved my phone! Chris was great and service was a breeze. It only took about 30 minutes to complete and it was done. My phone looks brand new! And I love the automatic 1 year warranty with your repair.

Or
Review №87

Quickly replaced the screen on my iPhone at a very reasonable price!! Friendly service!!

An
Review №88

Quick repair at an excellent price. I would highly recommend

Ma
Review №89

Brought an iPhone 5S in for repair (glass + LCD) at the end of the day. The manager, Kyle, fixed the phone in about 30 minutes, staying a bit after closing time to do so, and the phone now works great. Thanks Kyle – great service!

Ca
Review №90

Dropped my iPad this morning. it was fixed by this evening. friendly staff at 1/2 the price of the Apple Store. everything is working perfect. Very Thankful for all the previous reviews and i thought i would add to them and say that they know what they are doing and best price i could find!Thanks iRepair Staff

Wi
Review №91

Very good quick service for a reasonable price. Can recommend!

Je
Review №92

This place is awesome. I dropped my phone over the weekend, screen completely wrecked. They fix in just about an hour and everything looks brand new!!! I will recommend this shop all my friends and colleagues.

Gr
Review №93

Needed to get the battery replaced in 2 older model iPhones. Oakley CPS was very professional, quick and courteous. No problems! Five stars! Recommended!

Ch
Review №94

Had a battery replaced here. The battery is good but they cracked the back glass of my phone which they replaced but didnt seem to care like they do it all the time. I gave it two stars because while they fixed the problem they made other problems and the customer service is mediocre at best.

Ha
Review №95

My work phone screen shattered over the weekend and I was worried I wasnt going to be able to get it fixed before Monday. I made my appointment Saturday afternoon and it was completed in less than an hour! Definitely recommending to all of my family and friends.

Mi
Review №96

My experience was wonderful, quick and easy! I came in and was helped immediately and was out the door in less than 30 minutes! I would definitely recommend this place to anyone!

ju
Review №97

Had to get a new screen today, they were fast and easy to work with. I highly recommend them to fix your screen

Ka
Review №98

Repaired cracked screen in iPhone 8 plus, within a month the touch screen did not work and the phone was rendered useless. Apple wont do anything because it was taken to a non-apple repair shop. Thanks a lot. Should have just left the crack in the screen.

Ry
Review №99

The guy was very helpful. I had bent my phone pretty badly and it wasnt working properly. He was able to bend it back and get it working just like nothing ever happened. Great service.

Za
Review №100

Great service. Stopped by to get my iPhone 6 checked out and they had it fixed and out the door quickly. Would definitely recommend!

Information
14 Photos
100 Comments
4.8 Rating
  • Address:3357 Madison Rd, Cincinnati, OH 45209, United States
  • Site:https://cellphonerepair.com/oakley-oh/
  • Phone:+1 513-299-0549
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
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