Ashanti was fantastic! I came with my grandma to help get her a new phone picked out after her old one was disconnected. She was very unhappy about getting a new phone, but Ashanti was so patient with all her questions and helped her pick out a phone she now loves! Couldnt have asked for better customer service. She didnt pressure her into picking a phone and was very knowledgeable and made the entire experience a pleasure.

I was surprised that everything went smooth they have a special promotion on the iPhone 12s for new customers /trade in I got the iPhone 12pro with no down payment which was awesome! I was due for a upgrade / new carrier years ago back in 2013 not this location had ask me for 500 deposit I walk out so fast lol 😆 but I guess things change for the better so far at&t havent let me down

Came in to location after issues with another location and Moe was able to fix and help us with the issues we were having with out bias. Even though we purchased our phones elsewhere he was able to get us going. Thank you

Did not really help my phone issue. Had to repeatedly call.

Kamiya (sorry if I spelled wrong ) assisted me in less than 5 minutes overall a great representative and has amazing customer service! She made the upgrade process fast and easy and presented me the pricing I was looking for

Noah at the Western Hills/Cincinnati (Glenway Ave) store was extremely helpful. He made the phone upgrade experience easy. He was helpful and knowledgeable and answered all of my questions. He explained everything clearly. I honestly usually dread phone upgrades because it usually takes a long time and seems complicated. This was very a quick visit and Noah was very efficient. The whole visit went smoothly. It was a very positive experience.

The staff at this location have always been knowledgeable and very helpful, and I can be hard to do business with. There selection of stock isnt the greatest it seems most people order everything anyhow, so its probably not an issue for most.

Kayla the store manager was absolutely amazing! She helped me figure out the best possible option for getting the problem fixed that I was having. I won’t go to anyone else for service and help!!

My Tile was not working. I spent two days on the phone with Tile. Kyle fixed our tile immediately so happy. So personable, so helpful, I’m so happy. Uncommon in these times❣️❣️Julie Schmitt

These people at this AT&T location are fantastic. They know what they are doing. Check them out!

The customer service agent at the store drove to another location to pick up Apple watches that werent in stock at this location. Amazing customer service

Great customer service

I was looking for a Galaxy, 10... Which you had and I did purchase...However...You had none on display, only the Galaxy 20...Not impressed, as there is ample room to display them... So why are they only available by request?The reason I didnt buy it last time I was in store is the same...I was told that it was due to Covid...I dont believe that for a damn minute...What I do believe is, is that you all would rather push a higher end product versus a variety of phones that are actually available on your customers...Also, when paying, I was charged the full amount instead of being able to set up a monthly payment on my bill, but it was too late to do anything about it when I realized it, so, yeah, enjoy that commission...

The lack of help in this facility is ridiculous. Don’t go unless you plan on waiting for 2+ hours even after scheduling an appointment

TYLER WAS AWESOME! GIVE HIM A RAISE!

Kyle was awesome and is great everytime we come in. He a blessing

I was not really happy. I could not hear the clerk as he spoke. Then a. Cleaning crew came in to clean making it even harder for me to hear him

Noah at the Western Hills Plaza location was such a great help

The sales people were very nice and very helpful

The employees at this store have mastered the ability of deflecting all responsibility from themselves by giving out the number for the appropriate At&t call center. It is their mission to give out as many 800 numbers as possible without resolving a single customer dispute. And somehow the store is remodeled every 2-3 months.

The customer service here is off the charts. These guys are so awesome to work with and super nice!!

Kyle Morgan was fantastic!!! Highly recommend.

Service Rep was fine. Wanted to upgrade phones. However, was told I needed to take out another line for the deal. I do not need another line so no-longer interested.

Went to get a new phone but the employee wasn’t interested in helping, so I left.

I appreciate the effort that these At&t employees give in helping me with any issues I am having with my services and billing related matters. Thanks guys!

Great sales associates. Got in and got out no problem.

This place is the best! The manager Derrick is great and all his employees.

This was the Best Birthday for My Robyn great customer service Also Happy Birthday to our super salesman

Never have I been so furious with a company. I dont often write reviews, and when I do, I try to always write good ones. I know its easy to write a bad review. However, this store deserves the review its getting. I bought a pair of Air Pods from their store because I thought I had lost mine. When I purchased them, I was told by the associate that I could return within 14 days with my e-mailed receipt. I verified before I left that I would be able to use my e-mailed receipt since I never keep paper anything. I later found my original Air Pods and had no need for the new ones Id purchased (and only used once). When I returned to the store within the 14 to return the new Air Pods I was told by, I assume, the manager that he could not return my purchase due to there not being a barcode on my e-mailed receipt. He said that without the paper copy he would not be able to put it back in their inventory. Which is funny considering I called another store and they told me that was not the case.I also called AT&T customer support and they told me that I should have been able to return with the e-mailed receipt. I have been trying for the past two hours to call the store on Glenway with no luck. It just rings and rings and rings; ironic. I want a district manager to call me. The manager’s utter incompetence is unacceptable. If you can’t answer your phone once within two hours your store is understaffed. The manager is obviously unaware or inaccurately informed of AT&T’s return policies and is making the whole company look bad. If someone does not reach out to me, I will absolutely go as high as I need to go to get this resolved.

Ive been with AT&T for over 2 years now and the staff at the store have always been helpful. I have bought phones and tablets from them and from ebay and had them set up service. Either way the staff at the store has always been easy to work with and willing to get me going. Sometimes waits can be long, but I try to avoid busy times and I realize they spend the time with me that is needed to resolve problems which is what they do with people ahead of me I assume. AT&T service overall has been good and Im happy with the plan I have for the money. Only negative is their corporate sales people call me too often to try to sell me new devices when mine are working just fine.

The store is a worthless. They cannot accomplish anything in the store and they are unprofessional and rude. I have 2 accounts with 6 phones and can never get any help. The manager is unresponsive and never returns calls or resolves problems. I have been stuck with AT&T for over 10 years and unfortunately they put you in plans that you cannot get out, this gives them the ability to treat their clients like garbage.

Went in to upgrade my phone and add a new line. Was greeted and assisted promptly by Kyle. He helped us get a great deal on a trade-in, two new phones, and accessories to boot. He was very professional, knowledgeable, and courteous.

Rude to anyone who isnt buying a phone. Avoid at all costs.

Mike mueller was extremely nice and helpful.

Only 2 people working. Walk in both employees are super busy with customers. Waited 45 min before they even said hello. Waited another 15 before walking out. Just purchased 1000 phone online and it came broke. No luck with help crib the actually store. Not the employees fault but ATT should have more than 2 employees working at a time

This is by far the best AT&T store. I come up from Covington because of how well they always treat my wife and I. They are very knowledgeable and helpful. No matter who I deal with I never have any issues.

I had a good experience the store was steady and I didnt have to wait to long for service and the service was good and fast and from my observation everyone else seemed to be pleased with the service.

If you want good service and a new phone go to bestbuy down the street. The staff at this location should all be fired. Rude and they dont know their products, this location never has anything in stock.

They are very nice and will help you with any thing you need just have to be patient.

Friendly and prompt service. Staff did everything in their power to make sure I got the best deal available. Great service.

Staff was helpful. Didnt have all the phones in stock. Couldnt see one of the ones they advertised a BOGO with.

Very rude. Only cared about pushing DTV on me when I wasn’t interested and only wanted to get a new phone they blew me off. If you are looking for better service drive 5 mins down the road and go to the other att.

Workers were very nice and helpful made the whole experience stress less

Ported over from Verizon, can not send or receive any images. Only rreceiving a portion of my text, and have little to reception, even downtown. Went in to talk, gentleman working had no answers or solutions. He was rude and without purpose. Tried to blame Verizon when this is clearly an att problem.

Great initial service. HORRIBLE service as soon as purchase was made. Hours of frustration in the store and on the phone, if you can get them to answer.After constant trips back to the store - they finally took care of the issues. But, it should not have taken this much work from my end. There seems to be issues going on between AT&T Corporate and the stores, because they are clearly not on the same page.

Very nice store clean very pleasant helpful bright colors very helpful staff Pleasant

Excellent service. Very helpful and efficient.

I had a great and friendly visit my assistant was very very pleasant

Terrible customer service! My phone insurance was erroneously cancelled and they essentially blamed it on a ghost. The manager is immature and no asset to the company at all. Im going to pray they get better. Pathetic!!!!

I think they don’t know how to interact with people without showing their own frustrations first when things don’t work out

My sales girl was not friendly atall. I took in a galaxy S5 which I was excited to have and she made it her mission in life to m as ke sure that I know it was an old phone as bd hahaha haha they dont even make them anymore

This place should be given 0 stars. I have never been to an establishment that is more unprofessional. Most of the employees are absolute jokes and have no idea what they are doing. They are rude and flat out lie. Currently they are requiring you to pre pay a month of directvnow to get an iPhone X. I already have the service, but they are still requiring you to get it, if you want the phone. This is fraud and not ATT policy. I truly hope AT&T looks into how this store is being run.

Very good service and they know what they are talking about .

The worst customer experience ive ever received. Im utterly shocked this establishment is still open.

Small shop. Not much variety and I saw some boxes so I thought it was a newly opened store.. Its not. It was understaffed in my opinion. Itll take another customer like me 15 to 30 minutes to find another AT&T store to purchase a phone.

These people that work here are very smart (keep that in mind) I went in here they just had an iphone that had the 4 inch screen I said this is a 5.5 screen I did not have the name at the time, The man looked it up on his phone and said thats it, that is the biggest phone screen they make there is not 5.5 size screen in a iphone. I came home and looked it up myself its called Apple iPhone 6 Plus it has the 5.5 screen these people will look you right in the eyes and lie to you if they dont have it to sell. I think its called the lions den. walk into this place and you will come out with what they want you to have not what you want.

Two hrs and still nothing terrible customer service canceled husband phone have to jump thru hoops to get credit to my phone still out 30 dollars why because they have no common sense plus they transferred me 5xand ccouldnt understandany of these people I speak english !

Had some questions about my billing and after 20 minutes they had it reduced from $128 to $77... Im pretty pleased.

Took them 8 minutes 32 seconds to pick up the phone. The young lady who answered the phone had a serious attitude and hung up.

I have had good customer service everytime. The worst part is that they can be slow.

Caitlyn was extremely nice & helpful!!! 😁

Their rating will go down if they remove their payment kiosk.

MICHAEL J WAS THE BEST

Tried to cancel my service after I got laid off. Their service reps told me they could help with that...then after wasting 45 minutes of my time pitching various deals that I denied, told me that they were the billing department and that Id have to call another number to get assistance. Go with time warner...

Here a fee. There a fee. Everywhere a fee fee

This place lies to customers and never gives them a refund liked promised when you sign up with them!

I hate going to att. Takes forever for them to attend to you even if no one is there.

Great staff, very knowledgable!!

Excellent customer service

Excellent customer service!

My experience was great

When we go here the manager is always rude but other than that what we come there for is usually accomplished.

Staff was cordial and professional

Brad was helpful

30 minutes to ask a question....

Excellent Staff

Not enough details to purchase

Friendly and kind

Its okay.

No service at all

No issues

Poor service