What started out as a not great experience ended up being the easiest car purchase I have ever made. I felt that the manager I spoke with originally was rude and abrasive. I actually walked out even though they had the car I wanted. If it weren’t for the salesperson Ty Brewer I would have waited even knowing how hard it is to find a car right now. Ty worked with a different manager and was able to accommodate my needs with not only the perfect car but the financing as well. We did a lot of the work over the phone and by time I got to the dealership it was all ready to go. After the sale Ty took the time to go over all the features of the car and get my phone synced up. I appreciate his honesty and help along with that of today’s manager Mike. Thank you both and I will recommend you to anyone I know looking for a car

The Box runs smoothly after the oil change and fluids check. I feel safer knowing that my brakes are new and the tries are rotated. Wont have to worry about not starting in the cold weather as I have a new battery. The Box looks and runs great as she got a wash after the service was finished.

I received an appointment for the next day. Tony the service staff was customer friendly and listen.At check the person was matter of fact and did not offer me the cookies, I had to ask. A couple years ago the checkout staff was very pleasant and friendly and welcoming.

Although initially met with apparent apathy and gruffness, we were eventually very happy to find just the used car we we looking for at an excellent price. The sales and financing people were nice, professional and eager to help. I would recommend this dealership to anyone seeking a certified pre-owned Toyota.

My relationship with Joseph Toyota dates back to when my wife and I purchased our 1999 Sienna, drove it for 10 years and then we traded the van in on Camrys in 2009, started leasing every three years (two Camrys) and have been very satisfied with the service and team at Joseph Toyota. Joe Schroeder has been our contact since 2009 and we are just completely satisfied with Joes commitment to excellence... Thanks Joe. All three of my children drive Toyotas from Joseph Toyota as well.

I purchased a car from this dealership before the pandemic and everything was fine, this year I needed one more car for my son so I went to this dealership again to buy new one, but unfortunately I had the worst experience ever, stay away from Larry hes the worst salesman, he was not helpful or accommodating at all, even the manager wasnt helpful at all, during this hard time with low car inventory you would expect better service and respect but thats not what you get. They lost our business and I will never go back to this dealership

Very pleasant, low pressure experience. Our sales representative was up-front and honest. They didnt do all of the sales-pitch haggle stuff that so many others do. The process was also efficient and I wasnt there all night.

I bought a car from Joseph Toyota in 2019 and everyone was very helpful. I now own the car for a few years and for the first time needed help understanding the car’s warranty for an issue that seems to be well known online on forums. I tried calling the dealership and was told someone would find out and call me back but no one did so I called them again and this time they wanted me to stop by service. I stopped by service and without full understanding of the issue or what caused it, the service rep told me that it wasn’t covered under the warranty. How can something not be covered under warranty when tons of people are having the same problem and posting online?. It would have been nice if the rep went above and beyond to understand my issue and tried to understand whether or not this is a common problem. With all this being said, I don’t recommend buying or servicing your vehicle at this dealership. Take your vehicles somewhere else!

Had a great experience Derek Miller made it easy and was able to get us a great deal! If your ever shopping please go see him you will not be disappointed!

I bought a new Sienna on this Monday, and encountered an issue related to the financing. Wonder if this is just a miscommunication or something else more serious.I was informed of only the higher APR rate ~4.6% with 5/3 bank before signing the paper work, while I was qualified for the lower rate ~2.5% with Toyota financing, which the financing person confirmed afterwards. There was no rebate or incentive associated with the ~4.6% APR to my knowledge, as a result, I had to pay ~$1500 (rough estimate) more due to this loan option.Another problem, which seems more serious, is that neither the sales person nor the finance person told me that I had the lower APR option, even though I asked the latter specifically before signing why my rate was so high.My sales person did not discuss financing options with me, and just asked me to meet with the financing person and to sign the paper work. I did ask the finance person why my rate was so high, he told me that was what I could get. He never mentioned a lower rate with Toyota financing was available.I trusted the dealership team back then, but ended up with unnecessary financial loss, this really does not make any sense. I tried to call and / or emailed several relevant managers about this issue in the past two days, but still have not received any response until now. Hopefully the dealership team can take this issue seriously and find out why.

Anderson always does an amazing job !! Friendly and fast service . They always go above and beyond for their customers. They treat you better than family 😁

The process went very smoothly. All questions were answered very professionally and courteously by the sales team. The vehicle demonstration was done by a very knowledgeable sales employee.The business office was thorough going over each part of the transaction to complete the sale.Well done Joseph Toyota!

Joseph’s Toyota will always help you get the right car for the right price! I’ve bought two cars from them and I’ve had amazing service each time. Do yourself a favor and work with Chris at the new car sales! He’s super friendly and helps you get everything you want and need.

Chris was wonderful. I had to get a car as soon as possible and I wanted a certain one. He kept me updated the whole time on when my car would get there. When I went to the dealership to pick it up, they made it very simple for me as a first time buyer. I love that Chris took his time to go through the entire car and show me every feature. I’m beyond happy with my new car and the service I received!

I dropped my Toyota Corolla SE 2022 off 8/23/21 and left it for service for 8/24/2021 - it was due for the 18 month check up and an oil change - I asked the car be ready by about 10:30 AM, as I needed to be at work at 11AM. The service tech called me at 8:30 AM on Tuesday, 8/24 and told me my car was ready. I said I would be there by 10:30AM as I had arranged for a ride at 10:15AM. There was No Charge for this Service, of which I am very appreciative. I did not get my car till 11AM (I was late for work) they could not find my keys - when they finally found them, they said they were on the wrong board and they were looking for the wrong Tag Number. Good Customer Service for the car being ready early - bad Customer Service for not being able to find the keys.

Chris Ward is the best salesman Ive ever worked with. He made everything so easy. I was looking for a specific Rav4 and he tracked one done for me. He was very knowledgeable and took the time to show me all the features and how to work them. I would highly recommend Chris if you want a Toyota hes great.

After what felt like months and months of searching for the exact 4runner we wanted, we almost gave up. Every dealer showed x amount in stock but they were all sold or still in transit. I happened to call Joseph Toyota and spoke to the nicest salesman Ive ever talked to. His name is Joe Schroeder and he told us they had one coming in but also had a TRD Off Road Premium with a bunch of TRD add ons. It wasnt even listed on their website but it was even better than he described. We drove 45 minutes to get there and Joe was awesome to work with! I have had so many bad experiences with car salesmen but he was so laid back and answered all of our questions. We got there at 6:30 and they stayed til after closing. The finance guy was great too! This was honestly the best car buying experience weve ever had.

The service center waiting area was very clean, comfortable, and well stocked with snacks and a wide variety drinks (Water, coffee, soda). I was there only for routine maintenance on a Toyota lease (15k maintenance) and it was easy to make a Saturday appointment on their website. I got plenty of reminders including via text and I was in/out in right around an hour. I have absolutely no complaints. Its been a while since Ive been to any other dealership than this Joseph Toyota, but I feel they keep their standards very high and it was a positive experience. I know cost/value of service is important to others, but since this service is part of free Toyota care that comes with a new lease, I cant comment on the monetary value of the service/repair.

Jim is a wonderful salesman. I was previously working with another dealership who sold the car I was buying out from under me. Jim was truly my hero in helping me acquire a car I have been waiting to buy for years. 10/10 recommend this dealership to anyone and everyone.

We did a least buyout and the experience was terrible. We had to do all the financing leg work on our own, it took over a month because we could never get an answer from the Joseph worker, they tried to take my plates at signing--the license bureau said they should know better and we had to get them back. After signing, they filled out paperwork incorrectly and we had to send them more stuff.Overall, terrible experience. When we expressed our frustration to the dealership, their response was oh ok.

Horrible experience. My salesperson, Luke, did a great job, but the Finance Manager is terrible. Priced the vehicle I was interested in $5000 OVER MSRP, then offered me $7000 UNDER the KBB trade in value on my vehicle. No negotiations. Buyer beware!

I had a recall on my Toyota. Dough at Joseph Toyota made an appointment to pick up my car several months ago. I waited for hours. When I called they said that they had forgotten. Finally, this morning somebody picked up my car and brought it back several hours later. They had done nothing except for driven and touched the car without gloves and with dirty boots and spent my gas. They had not dealt with the recall because I had stuff in my car. The front seats where the airbag is were completely empty. The backseat had stuff (bags with disinfectants mostly), but so what? I would strongly recommend avoiding Joseph Toyota and esp. Dough. A friend has spoken well of Kings Toyota, so if you need a Toyota dealer that would be a better choice. I am very sorry to have contacted Joseph Toyota and let them drive and touch my car for nothing. Avoid this business.

The service department is not as good as other Toyota dealerships. They offered me a 10% discount but never applied it. Never apologized after I pointed out their mistake. If paying a premium for dealership service, the quality of the service should be high.

Ive been coming to Joseph Toyota for service for a couple of years now. They are very honest and thorough. The waiting area is very welcoming with complimentary snacks and beverages. Funny to say, but I actually look forward to my oil changes. :)

Steve Strunk, a salesman on the used car side, did a great job of taking care of us and making the process quick and simple. My son now has a reliable car that will take him to college.

I just bought a brand new 2021 Camry and I am beyond pleased. My sales agent Larry was absolutely phenomenal. He was willing to negotiate and get me the most for my trade in. The new Camry also came with a lifetime powertrain warranty! This place is great and the real deal. Absolutely great place to buy a new car!

Have purchased many vehicles from this dealer but their service is terrible and its eliminated my future business with this dealer. Long wait even with an appointment and I had to call in to inquire about the status due to communication from service advisor. Also they have the audacity to charge for scanning for a code that I already provided. Minimum work done and they try to nickel and dime you for every last bit. Poor value.

Im always satisfied with the great service !! Would recommend to friends & family.

I went to the body shop to turn my car in for service, within a day or so I was told my car would be totaled out by my insurance company. Nancy and the staff were very courteous to me and understanding. Im just said I dont have a Toyota anymore to get serviced.

I would just say, Ill give you a 5 star.

Another terrific vehicle purchase from the Joseph Auto Group! Hassle-free, incredibly fair, and great people. I worked with Joe Schroeder on the purchase of a 2021 Land Cruiser Heritage Edition and Joe was tremendous to work with. Well be back!

New to the area: Came for honest fair pricing and left feeling lied to and ripped off...Last Saturday, I called several Toyota dealerships in Cincinnati and even my local Firestone service center to get estimates on a tune-up for my 2006 Lexus ES 330. Each estimate was around $300 to change the spark plugs on this vehicle with a standard V-6 engine. When I called and spoke with an service advisor at Joseph Toyota, I was informed that changing spark plugs on this vehicle would start at $250.00. I grew up in a family where we would drive out of the way to save a few bucks here and there, so I made the trip from the eastside to drop off the vehicle on Sunday evening at Joseph Toyota. I also requested an oil change on the drop-off ticket. On Monday, morning I received a call from Anderson to inform me that the tune-up would cost over $896.00 and the oil change would cost $79.95... $944.27 out the door after taxes and a discount. What?!? Keep in mind, I expected the starting price of $250 to go up because there are other components, based on my research, that may or may not need to be replaced when tuning up the 2006 ES 330. It turns out that they determined the Plenum Gasket and Valve Cover Gasket needed to be replaced. At this point, I had asked for the vehicle to be returned because the price from Saturday afternoon to Monday morning was drastically different. Anderson informed me the vehicle was already pulled apart 3 hours after I requested an estimate to be e-mailed to me. After some unnecessary negotiating, he lowered the price to $827.57 out the door. I asked why the spark plugs alone remained at $554.00 and was told that I was quoted for a 4 cylinder vehicle - I found this hard to believe since Kings Toyota and Firestone were right at $300 for spark plugs on a vehicle that is only available as a V6.

Fast oil change and tire rotation. Fair price

This was the best car buying experience i have had. Very easy no haggling. I had Michael work everything out with me over a few phone calls and emails. Went in and did the rest with Larry, was a very good experience, and will be back for our next car purchase.

Everyone in the office was very pleasant and helpful. I liked the ability to view the inventory online. The entire process of purchasing the car I was interested in was quick. I would recommend looking at Joseph Toyota if you are in the market for a used Toyota.

Chris Ward made the leasing process simple from start to finish! He explained everything and was super friendly. I would definitely recommend him and Joseph Toyota.

Worst experience ever - Had a 9AM appointment for my 5K mile service check up and at 10:45 the work on my car had not started yet. I asked the guy working the computer at the entrance what is the point of having an appointment if they were going to be starting work 2 hours after the appointment time and he couldnt give me an answer. I had somewhere else to be so I had him give me my keys and I left.

Amazing dealer. Amazing salesman (Jim in used cars). Got me the car I wanted quickly and easily.

The employees were very helpful, and the process of buying and financing was relatively quick and easy. The best part was that they actually had the vehicle that we were looking for right on their lot.

Yesterday I just buy the XLE Venza from Michae. but today he no work, i cant connect with him, The XLE Venza has the Hands-Free Lift-gate on the list, I try more than 10 times still not work. This doesnt quite fit the description, i hope can change a new car. hope can get the support from you. thank you!

Fast, professional, took me immediately. I arrived at 7:45 am for 8:00 appointment.

Fantastic customer service! I purchased a used Camry there a few years ago and although it look longer than I expected, it went pretty smoothly. I recently worked with the used car sales manager Steve, and he went above and beyond to help with a warranty issue I had. Ill definitely be a return customer.

Had a great sales guy by name of Chris Warner He understood what I was looking for, and he made sure that when I arrived everything was ready for me,, since I drove to Ohio from Chicago to purchase the vehicle, thank you Chris Warner

Service center does not explain or help with issues. All they care about is simply getting the most money they can out of you.

First and foremost I would like to give my thanks to Cheryl Nix. She followed me through my lease end and continued through to the purchase of my 2021 Highlander. I was very pleased with her expertise and patience and I highly recommend her as a salesperson.I did have a small defect in the car that has yet to be fixed nor was I contacted about it. Not a big deal, although it concerns me as far as customer service and follow up goes. I also feel like they wanted to get rid of the car I felt kind of rushed. All in all, I absolutely love my car, the details the space...its really nice. Fourth Toyota in the family, third car from Joseph. Thank you guys!

Friendly staff that was very welcoming and responsive to my needs. They did not push anything, just gave options and made sure I understood.The car was clean afterwards and they didnt leave any of the cover slips, tags or general garbage a lot of other dealerships do.

Wish I could give more stars. I worked with Ronnie and Steve. It was my first time buying a car and they actually helped me with everything instead of taking advantage of me. Got my dream car at 22 for the price I was looking for. Worth the trip down from Columbus.

Steve did a great job getting me my Tacoma. Very happy with every aspect of my purchasing experience.

I highly recommend this dealership. Sandra sold me a wonderful car and she was absolutely amazing. She’s very professional, very easy to work with, extremely knowledgeable about all the different cars, just a delight to work with. Derek Miller has gone above and beyond helping me countless times with all the ins and outs of the car’ s perks. He explained all the functions of the car in a manner that was so easy to understand..If you need a car, please ask for Sandra and Derek. You won’t be disappointed.

Staff was attentive and I was amazed at the speed and proficiency executed during the purchasing process. Had one little hiccup, that being when I left the Dealership my car began to make a squealing noise. I returned it to the Dealership but they or myself couldnt discover the reason for the noise. Im confident Joseph Toyota will be there to help me with any problems in the future..JoJo

Fantastic buying experience. Our salesman Chris Ward was so patient, informative and able to answer all of our many questions. My daughter was buying her first car so she wanted to test drive several vehicles both new and used to get a better feel for what she wanted. Chris was always a step ahead of us getting various keys and was always ready for us to see or test drive the next one. He was so good at helping her understand the features and differences of each car and option. We had plans of visiting several dealerships to explore different options but after working with Chris, we knew we had the right person who wanted to help her make this important decision. Chris took extra time to make the buying experience so pleasant for her. Everyone at the dealership was friendly and helpful throughout the process. Thanks Chris and Joseph Toyota!

Very efficient…Very professional and personable…Very knowledgeable…Very helpful…

I was charged for a diagnostic that didn’t find any issue with my car. I had lights flashing on my dashboard that were specifically indicated as a covered fix based on a form that was mailed to me from Toyota. I didn’t know I had to pay for the diagnostic til I got there (not mentioned on the form) and they ultimately couldn’t find what was wrong. I don’t think I should be charged when no service was actually rendered.It’s a 2 star review because while dissatisfied with the process, the shuttle service worked well which allowed me to drop my car off all day. They gave me a ride to and from work while (not) working on my car.

The manager of used car sales is dishonest and extremely rude. Selling a car is obviously not a priority when you come up with excuses to not make a sale happen.

Our sales representative was excellent. Thoroughly pleased Joseph Toyota and the professional service provided. Highly recommend.

Horrible service! We were trying to buy a 45k new van and when they took our current van to get a trade in estimate they left the window down and it rained! The interior our current van was SOAKED and they didnt even apologize! Worst customer service ever!

Friendly, efficient and highly knowledgeable service. I would strongly recommend Joseph Toyota.

Came in to Joseph looking to trade up for a bigger vehicle and was very disappointed in the treatment and lack of professionalism. Low balled me on my trade, with little negotiation on the new purchase. Its like they didnt even try for my business. Went up to Performance Toyota in Fairfield and had the best car buying experience EVER! Salesman actually took their time to want to meet my needs and that was a good feeling. Performance gave me an insane amount for my trade and gave me a steal on my new RAV 4. I will NOT be returning to Joseph, such a shame

I had the worst experience ever, stay away from used car place finance guy very bad

We actually came in with our own salesman and your gang worked with him like he was one of theirs. Thank you Steven stackhouse, who saved our van for us and Dupree for writing us up.

I worked with Cindy and Sarah and they were AMAZING. I had a not so ideal credit situation but these ladies worked hard for DAYS to get me a nice and reliable car. We worked everything over the phone, and today I went in to sign the paperwork and pick up my new vehicle and everything was a breeze. They were fast, friendly, and felt like family. Forever grateful to these ladies!!!!

This is absolutely the worst place. Avoid them as much as you can. They sold me a car, 2015 Honda Accord. They pulled my credit which is excellent, set up payments, and everything, and told me to come and pick up the car, I put insurance on a car, and made arrangements to come and drive car home. The way they told me is you need to come and get your car today ASAP, its yours. I am 109 miles away. I made arrangements, took time off work, got money, and then they called me and told me that meanwhile they sold this car to someone else, a relative of the Vice President of this company. I wasted half day with them, they pulled my credit, lowered my score, ordered me to get there ASAP knowing that I am 110 miles away, and after I did all this, they sold this car to someone else. I have never seen such a dishonesty before and I dont know how to describe this. May be they did this because I have an accent. So be aware before you deal with them. Then they tried to sell me another car, older year, with twice as many miles for about the same price. I feel like they completely take advantage of people and have no regard for anybody, and they tell you any lie whichever is convenient at a time.

Excellent and Speedy Service! I love by Toyota Highlander!

Went in planning to purchase, was informed by sales manager financing was required to obtain incentives. Sure thing, met with Toyota finance officer who states I am requied to finance for a minimum 90 days before pay off. Contacted Toyota finance service center immediately to learn the finance officer info. was misleading. There is no 90 day finance requirement. In fact final payoff can be made anytime. This kind of deceit makes me believe the finance requirement to obtain incentives was also false as well and merely a sales ploy to manipulate to incentivize their finance sales plan. Stereotypical sales tactics. Not happy!

Great professional sale team. Pretty funny and fun people. They keep their promise. 😄

Great service, fast, informative, and professional.Thanks, for taking great care of my car. 👍🏽

Couldn’t find the exact car I wanted from my local dealer even searching the 4 state Gulf Region. Even tho I they ordered it June 2 it would not get here until September at the earliest. So I started searching cars.com & found one in Cincinnati at Joseph Toyota & requested a call back. Chris Ward, a fantastic guy, called me & verified they did have what I was looking for. He asked me what I wanted to pay & I told him. He said he would check & I figured that would be the end of it. But he soon called be back & said “It looks like you’ll be coming to Cincinnati.” Even with the expense of flying & all costs of driving home, motel-food-gas-tolls, I ended up saving $1000 over what my local dealer wanted.So would I recommend Joseph Toyota? ABSOLUTELY!!Let me add a few words about Chris Ward. He was wonderful to work with. Made sure I got exactly what I wanted. He even picked me up at the airport. He had the car ready to go & saw that the paperwork was ready. Even suggested a great place to eat on my way out of town. He was able to get me in & out in about an hour. If you ever bought a new car & remember all the paperwork then you know how quick that is.

Great buying experience this is my 15 purchase from your company.The entire team at TOYOTA is wonderful to work with, This is one of the main reasons that i keep purchasing automobiles.Thanks, to Bob Wannamaker, Kyle May, and Jason Smith. This is a winning team of Professionals!!!!!!

Excellent customer service and honest people I recommend it to any one trying to buy a used vehicle.

We bought our Toyota RAV4 at Joseph Toyota! Our experience with the seller was top notch.However, we went for our second regular service today and they kept us waiting for 2 hours without any updates on time or explanation.On top of it, the gentleman taking care of the service appointment and documents was unreasonably rude and he told us that he was too busy to check how long the service would take, when we enquired after 1 and a half hours. Overall not a pleasant experience. I feel like they are interested in selling you the cars, but their after-sales service is horrible!Do not recommend.

We live 4 minutes from another Toyota dealership in Anderson Township (which we suffered through for years) yet since 2001 or 2002 we have been gladly driving the 45 minutes to Joseph Toyota of Cincinnati. Weve purchased three Highlanders and one Sienna from the Joseph Toyota dealership. The reasons are extensive. The sales process, the service process and the courteous- exceptional service provided by everyone there is mind-blowing. The service department also excels. We didnt comparison shop this time and upgraded without any pressure to do so (still believe we have great value). Derek Miller is an exceptional representative for this firm.Thank you Derek! We will be back.Sincerely,The Hensons

Yesterday I bought a 2021 RAV4 Hybrid XLE. It is the first new car I have ever bought. I drove my old car for 14 years. Chris Ward, the sales agent couldnt have been more helpful. He explained the procedure carefully and respectfully and even set up my Apple Play and Bluetooth for me and helped me empty my old car. He introduced me to all the bells and whistles in the care - features I didnt even know existed. The entire team was very kind and helpful. It was, if somewhat long, a great experience. Thank you, Chris!

I called hours before driving 45mins and arriving for a test drive to verify they did business with the lender of my choice. I showed up, the prices did not match the prices on the internet and salesman refused to run my credit application at the lender of my choice, insisted that I run my application with other lenders. I did not feel secure with this dealership, I was basically left to figure something else out on my own. Very POOR customer service and not a person of color in sight. SAVE YOURSELF THE HEADACHE #ItsANoForMe

I found myself unexpectedly without a car and in need of a replacement. The staff was very professional and friendly. I worked directly with Derek who did a great job answering my questions, explaining option packages, the differences between the vehicles in their inventory, and all the multimedia menus. He even helped me return my rental car after we completed the purchase. Great experience.

Had the absolute best car buying experience from Nate. We are now proud owners of a new rav4 hybrid! We totally love the car. I highly recommend joseph toyota, the rav4 and make sure you ask for Nate when you stop in. He is the best!

Easy to schedule. Quick service. Honest service.

Went to get first oil change & tire rotation on 2/4 at 10k on 2020 Tacoma. Everything was great until I was wiping down the wheels the next day & noticed my front center cap was loose. I popped it off and every tab was bent plus one was gone (NOT COOL). Straightened them out but didnt help, now it will probably fall off goin down the road. Maybe they will see this and correct the issue with the mechanic. Hopefully they will provide me with a replacement when I call them, Im sure theyre not cheap.Edit: Joseph contacted me the day after my post and are going to order a new center cap free of charge. Im puttin up a 5 star for excellent customer service, very much appreciated.

Overall the service was good. My problem I encountered was with my remote key. My car dash screen indicated I needed a battery in my remote key. I made this known to the service man and he agreed to take care of it. However, my dash board continues to indicate a battery is needed. Unfortunately, Im inconvenienced to return for the battery. Feeling my time is not valued.

My experience with Cheryl Nix is always amazing. I was able to get what I wanted for the right price. I am happy with my purchase.

When I arrived at the Joseph Toyota dealership and pulled into the open service bay I was immediately met by a service representative who welcomed me and confirmed my appointment. I was advised of the approximate time the service would take and directed to the waiting area. The waiting area closest to the service bay was full with everyone maintaining social distancing so I proceeded to the second waiting area where there was only one other person. All areas were bright, clean and well maintained. After the indicated waiting time I was notified that the service had been completed and was briefed on the work that had been completed. After settling the bill I proceeded to my car and was pleasantly surprised to see that the car had been washed. All in all it was a pleasant experience and I will return for future service.

All was very good at my first visit to Toyota service department. My car had to be serviced for a Certified used vehicle.. seems brand new to me! Thank Toyota

Steve G. and Stacks were friendly and professional. They listened, asked good questions, and were open to reasonable requests. A great experience. I bought two cars from them in one week and I have recommended them to friends and family.

My most recent visit was great. I was waited on quickly, the time I waited for my van was reasonable. Everyone I came in contact with was very nice and courteous.

After shopping the last couple months, my son found a nice used car and the buying process was so easy. We worked with Steve and the rest of the team who delivered a professional sales process and fair pricing. We couldnt be happier. Thanks for a job well done - and for getting us out the door quickly!

I visited late February for a routine 1-year service of my Camry XSE. I had a problem with the remote connect feature and could not start the car remotely with the Toyota app. I called Toyotacare prior to the visit, they gave me a Toyota Service Bulletin # to give to the service advisor, which they performed. When the service was finished, the remote start did not work. My service advisor said it may take some time, so maybe call Toyotacare. I wasnt offered any other options. Problems happen, but people who represent Toyota should own customers issues and resolve to get them fixed before you leave the dealership.

The first time my husband and I went here to look at cars we had a very rude salesperson whose name I won’t mention. When we returned six days later we had a great guy named Derek Miller who answered all of our questions & joked around with us. When you go there ask for him-he’s awesome 😎

Great experience. The salesman that helped me out was Steve Gaddis. He was super informative, very welcoming and just outstanding with how he helped me out. Very impressive. I would be glad to continue my service here

Excellent experience. My car was pick up for service, due to my concerns of the coronavirus. When the service was completed, it was taken to the Body shop for a fender repair. The car was picked up on Tuesday and returned to me two days later on Thursday. The car looks great! Thank you.

Cant trust them to do work if they cant even figure out (1) what SPARK PLUGS are for and (2) what engine went into the car. This review is for their service department, but I wont buy nothing here if I cant trust that warranty work can be done to my satisfaction.

We had an appointment time with a specific person at Joseph Toyota to complete financing of a our cars. We approached an older woman at the front information desk to check in and she acted as if our very presence was an inconvenience to her. She informed us that the person we had the appointment with was not there that day and asked us to take a seat and wait. We could hear that they have an overhead speaker system and wondered why she didnt round up someone to help us in the finance department. We watched as our appointment time came and went with lots of people walking around and never speaking to us. My husband finally went into one of the financing department bays and asked for help. That is when we were informed that we needed to wait until our cars were done being worked on for them to start any paperwork. They needed the odometer readings to start financing. They cant go to the mechanics and ask for that information????? Bottom line, our appointment was at 2:45 and we got out of there at 5:30pm. This whole dealership needs a course in customer service.

Anderson was awesome today!!!! This was my second appointment and so far so good :-) Anderson was very thorough with me everything my viechle needed so I can be safe on the road.The last time I went I had Brett and he was great as well.I highly recommend getting your viechle serviced today!!!

Joseph Toyota is where I purchased our last two cars. One ten years ago and the other five years ago. All service on both cars (accept for tire replacements) has been done at Joseph Toyota. I highly recommend them for their affordability, care, professionalism and timeliness.

Best car buying experience weve had! DuPree was extremely professional, accommodating, and kind. We had a few concerns about the car and they were taken care of immediately. We are very happy with the experience and our Toyota Corolla!

Wonderful to work with. Mike Woolwine was great. We had a totally different experience with a different dealer the previous day, but everyone here was friendly and willing to work with us to make sure we reached a deal where everyone was happy. We got the Highlander we wanted and we love it!

They did everything the way it was discussed and it went well!

2 hours for a simple oil change and tire rotation? Ridiculous.

Courteous, efficient, comprehensive, customer oriented, as always. I trust the advisors and technicians completely. Otherwise, I would not continue returning to Joseph Toyota on Colerain. Thank-you for being there.

The sales and financing were excellent. I do think the service department could of done a more thorough job. There was a noise in the drivers door I found the hinge was missing the nuts off the bolts. The wiper blades need to be replaced. But over all a good used truck. I would recommend to buy from Joseph.

Quality service on time again.

We were expecting to get bullied by a salesman, but that wasnt the case with Derek Miller at Joseph Toyota. He was straight forward with us and our purchase was as smooth and painless as possible. I would definitely recommend him to any of my friends and family. Thank you so much Derek you were great, your personality and professionalism will take you a long way.