Need a car or truck, visit Michael Gresham at Jake Sweeney. Outstanding customer service, helped me get the truck I wanted and even delivered it an hour away since I was unable to go to the dealer. My husband and I are very happy with the Silverado we purchased. Clean and gorgeous inside and out.

I am very disappointed with the sales management group here. I have bought three cars in the last two years at this location and I must say the Diversity team on the floor is phenomenal. The main reason I have bought three cars here is because of Laura and her can do and get it done attitude. She’s honest, and Keeps me well informed across the sales and financing process. However I can not say the same from her management team. I feel as if they are only interested in a sale that caters to their numbers regardless of the outcome. Yes it’s business and I know quite a bit about it since I have managed 200 employees in 6 local locations and internationally myself. Sadly the disconnect between the floor and sales management is palpable. I drop $1,000 to make sure I get the truck I want to work with and the next day it’s sold. No biggie, things happen so I move on to a similar one, nope not available but it’s listed. I am trading two cars as well as the $1,000 cash they are holding for no reason since they seem unable to hold a vehicle but hey I get it, shop policy, Keep that revolving sale going. No matter what she tried on all sales I feel as if they want her to push a car that I don’t want, that she clearly doesn’t want to sell me because she knows what I want plus it’s the fourth car I will be getting from her. There is a perceived attitude of oh well someone else will buy from us coming from the office; Either he can take this or nothing at all. Without saying a word I can see her demeanor change from energetic to frustrated. So I know it’s another roadblock from the office. Nevertheless we March on, and she does her damn best to help out. 4 more Rams online and yet 4 already sold or not ready, loaner vehicle etc. I am extraordinarily disappointed that the manager (Leader) did not even come out to support her amazing sales woman and at least apologize for all the inconveniences the apparent lack of communication happening as a whole has caused. No real solution. This is not the first time but more like the fourth in two years. I have not given up on her but I sure as hell have given up on Jake Sweeney as a whole. I bought a car in Iraq in 2007 yes Iraq, and had it waiting for me for 5 months before I returned to the USA from a 15 month tour and that was cakewalk compared to the back and forth going on here. Better communication from upstairs to downstairs creates a middle balance that allows for better flow of information and sales execution. Keep up the phenomenal work Laura, and well for the rest, good luck. Leaders engage and lead from the front not whisper from the rear.

Service was incredible! The technician brought me up to show me exactly what was wrong with my vehicle. Very personal and professional. Never have to worry about being taken advantage of here. 10/10

Great experience with this group. They helped my family and I get into the vehicle we needed at a very fair price. Customer service was off the chart. Great job guys !!

Jake Sweeney Automotive is the best dealership for buying a new or used vehicle as well as servicing your vehicle. I always have an amazing customer experience with the sales or service department at Jake Sweeney. I highly recommend this automotive dealership for anyone looking to purchase a vehicle in the Cincinnati, Ohio area

The sales guy Jon McQueen was lightning quick and went above any expectations. He was able to help wirh my not so great credit. And I drove away with a 2020 13,000 miles suv within an hour. Go see him!! Thank you McQueen for your honesty and hardwork!!

I bought a 2008 Corvette from them a few weeks ago. I was assured by the salesman that everything was inspected and that nothing was wrong with the vehicle. When I brought up getting it inspected, the sales person Mark, said there was no need to that they already did and everything was fine. As soon as I got the car home it started making a loud knocking noise which ended up being a bad AC compressor. Also, I noticed right away a whining noise coming from the back wheel. I didn’t notice during the test drive because Mark put the top down and I didn’t hear it. Turns out the wheel bearing is also bad. I know these problems didn’t happen overnight. They sold me the car this way and it is costing me over $1700 to get it drivable. I contacted them right away about the loud knocking noise and the wheel bearing. I got the run-around and my phone calls were ignored. My advice is buyer beware with Jake Sweeney. I wouldn’t buy from them again and if you do have your vehicle independently inspected. Don’t trust their word. It’s no fun to buy a car for 27k that you can’t drive without putting a lot more money in it. Very disappointed to say the least!

Jake Sweeney is my go to place for service. I bought my car from there last year and I’ve been going there ever since. There service department and detail is amazing and my car is spotless every time

If I could give zero stars I would. I took my truck there 7/13/21 I got it back 7/20/21(week later) took it to have my AC evaporator done cost me $2058.00 and 23 hours later Im here (Jake Sweeney) my truck passenger side is flooded and hot as boiling water. They kept ignoring my calls. I want my money back so I can go somewhere else.

I just purchased a 2016 Jeep Wrangler, and I wouldnt buy it from anyone else. The customer service was fantastic, and I plan on returning to purchase my next vehicle.

I bought a used 2016 Jeep Renegade Trailhawk and love it! Nick Fugate took great care of me and was very patient with my indecisiveness. I am glad that I went through with the deal, and Nick even helped me get set up with syncing my phone to the car and followed up with me after I left the lot to see if I needed anything else. Thanks again!

Worst customer service you could imagine, getting an update on my vehicle was like pulling teeth. Also took 2 days longer than they said so higher cost for the rental... nice.

Im excited. Nick Fugate made it EASY to buy my new car. Super nice and informative. Jake Sweeney Jeep

Dealership provided a quote at one price then increased the price when we spoke over the phone. When asked to honor the original price quote, Gerry Baggs, stopped communicating altogether. Did not respond to emails or texts. A simple answer of no would have sufficed

I took My car in to have my radio replaced because it was malfunctioning they called me in today to replace it and cracked my screen removing it and then told me they couldnt warranty it now. My radio literally doesnt work at all now it was working fine when I drove it up there. My Sales person Dewayne and the service manager Chris went to bat for me and there replacing my radio the assistant service manager blew me off if you have issues by pass him all together.

If you have a choice, do not let Ron be your salesman. He only cares about sales and once you sign, will not do anything to help you.He is rude and has cursed at me on the phone when I tried to question him about an issue with the car the day after I bought. DO NOT buy a car from Ron. Dealership and customer service are great, not Ron.

Once you sign on the line, they will no longer be your friend. I bought a wrangle from Ron and after a week noticed a spreading chip in the windshield. Thinking it was from me, I went to have it repaired. Only to find out it had already been repaired by jake sweeney and there was nothing satelite could do except replace the entire windshield.I called Ron, and told him the situation. Mind you, this is less than 2 weeks after I bought the car and he said **** your windshield the car is yours.Go elsewhere. I have the call recorded if anyone would like to hear.

Initial diagnostics on a 2016 Chevy Traverse was ran, quote given, money paid, and work done. Car still wasn’t fixed. Spent a couple hundred dollars more to what we were lead to believe would fix the problem. Left the lot, car still runs poorly, check engine light still on, and I know it’s crazy to think that when you spend hundreds of dollars for a diagnostic test you’d know what needs to be done to fix the vehicle, but apparently that expectation is far too high. It would take at minimum 10 additional hours of labor to maybe fix an issue. Who are you kidding? That’s after paying a very hefty price tag to “fix” the problem. This dealership and automotive shop sadly is taking advantage of consumers. I should have known better and taken this to a small shop from the get-go who would have honestly communicate, not price gauge, and care about customer service. Poor customer service. Don’t waste your time or hard earned money. What a shame.

Great deal on pre-owned Audi Q5. Prompt follow up. Friendly folks. 👍🏼👍🏼👍🏼

I just bought my 1st car oh my god iam so happy thank you so much Nelson Baez, if youre looking for a car he is the guy to see

I came into this dealership and was pleasantly surprised. My vehicle needed to have the radio anti theft system looked at and I had two TPS sensors that were faulty. My vehicle needed to be looked at overnight and these guys gave me a loaner rental. The staff are so friendly and upbeat. I spoke to Mr. Glass who works at this location and he was very professional. It was his birthday and he was working very diligently. Other car dealerships need to take notes. Customer service was amazing on all levels. This is how you run a car dealership especially in the service department!

Dont come here these people are shady and deceitful. My husband recently purchased a car from there and has been in contact w both the dealership and finance companies and have found that the finance people at the dealership have been lying about the things he needs even though hes already sign the contract, they keep blaming the finance company but my husband has already cleared things up with them. Theyre talking about taking the car back and charging us a rental fee without even giving us our downpayment back, saying something along the lines of we are just telling you what the finance company is telling us theyre shady and they are lying!!! Dont work w these people.

I bought a 2016 hyundai elantra ftom Ken Haro on 1/14/21. I called him on 1/26/21 about a miss in the car. I was told by him, he cant do anything about it, try the srvice dept. I called the service dept, they wanna charge me 125 dollars to fo a diagnostic on the car, that i havent had for 2 weeks. So beware if you are wanting the epitome of used car salesman Ken Haro is your man. Personally i will never deal with Jake Sweeney on Kemper or any Jake Sweeney again.

I bought my Dodge RAM there in 2014. I have had all my services done there especially my oil/filter changes. I have always purchased their oil change packages which saves me money and time from changing the oil myself. The Express Lane works well for me while I wait in the lounge. I was in and out in about 45 minutes today for my oil/filter change.

Nelson Baez was so helpful got me right in the car i wanted thanks again dude,

I have been a Chevrolet customer since 2016. I recently went to upgrade my vehicle and had the pleasure of working with Scott Peeler. He worked efficiently and got me the exact results I wanted. At 8 months pregnant, it isn’t always easy to sit and wait but he was very understanding and got me in and out. Best sales experience since being a Chevrolet customer. I highly recommend working with Mr.Peeler. I can tell that he truly cared and was responsive to my needs and interest. He will always have my business!

They we having a sales event on this day. And they were giving away gift cards. I signed up just to get the card. Right off the bat I had a salesman. The sales process started right from the time I walked in the door. I thought I find out the trade value of my pickup was. I keep getting reasons why I couldnt get any numbers. After asking how munch Im putting and I told nothing, because I wasnt in the market for new vehicle. He went on to another customer and left me hanging. If ambush sales is the new way of selling cars than it is a sad day. Before starting a sale you should wait on the customer to initiate the process.

When does company Take a part of car engine for dynastic reasons charge for that which is OK and then charge you more money to put it back because you declined on the repair

Wonderful buying experience from start to finish. Service department seems to be top notch after only couple appointments. Tim Bowman is the best!! Hands down from shopping to buying to after-sale care.

My salesman Joe Wise is the truth. Ive done business with him in the past & hes the only reason that I would return & would recommend him to anyone. Thanks Joe for being an honest young man, from Nikki & Kevin W.

Women I highly suggest you have male company when shopping at this dealership. Better yet don’t shop her at all.

I called and ordered a door speaker for my car lady told me come out two weeks to have it installed so I took the day off and came out Then lady out there and told me I had to pay for the speaker first it will be in a certain day so I called out there before I weigh now and took today off and it was not out there so I scheduled an appointment when they said they received it in hopefully it will be in and I can have it installed soon

Dwayne Smith was awesome to work with. We told him what we were looking for and he made it happen. We love our new Ram truck. Thanks Dwayne for making our purchase a smooth and easy transaction.

Great experience for my mom and I. We had the pleasure of working with Bob, he is great. He didn’t pressure my mom or my about her car or try and scare tactics. The sales manager really took care of my mom on where she needed to be price wise. I will be buying my next car from here.

Absolutely terrible. They send me a message saying text if you would like updates. They dont even respond. Then i drop my car off at 1, the part has to be ordered, they dont even tell me this. They were going to close without even calling me about my car. And then they try to jack the price up on the rental that i now have to pay for because they cant do their job.

IF I COULD I WOULD GIVE THIS PLACE A NEGATIVE 10....terrible sales person named DANIEL MCCRAY AND HIS MANAGER MIKE MULLINS. DANIEL MCCRAY lied the entire time of sale—MIKE WAS COMPLETELY RUDE when I expressed my concerns! The entire experience was HORRIBLE!!! Never will buy another car from Jake Sweeney ....EVER!!

Horrible experience. Wish we could review it with no stars. Bought a car on January 3 with a certified cashiers check. A month later, the temporary tag provided has fallen off. Went to DMV but we cant get it titled without the title. Called February 3 to inquire why we havent received title. We were told it was mailed out January 31. Today is February 6, still no title. Called back and was told it wasnt mailed until maybe February 3. So, I bought a car I cant legally drive because they are doing something shady with the title.

Bought a used 2017 Silverado and couldnt be happier with the whole experience. Joe Wise did an amazing job and never once pressured us in anyway. We have always bought from Jeff Schmitt and always felt like they got one over on us. Great buying experience ! Well definitely buy from Jake Sweeny again and will request Joe Wise as our salesman. Thanks again Joe!

I have been doing business with jake Sweeney chevorolet and just acquired a new 2020 equinox and I had a no hassle experience from start to finish with a friendly knowledgeable rep..

Take pictures of your Vehicle before you take it there... Technician there arent there for the customers just a pay check.. But some managers there will go beyond to try to insure that its not there way of doing business.. However there Technician should be brought to a higher customer service level of experience, not just for a paycheck

Tried to delete my negative comment, I cant figure it out. I was wrong. *delete

I am so extremely happy with the service that I got buying my new car! Zack Sweeney, Andy Hill And Nicholas Malloy made me feel like part of the Jake Sweeney family, I will continue to buy cars from here for life. They were so friendly and their expertise was phenomenal! I highly recommend them!

Was the most easy experince for getting my first new car. I never knew how smooth something like this could be so I always avoided it. However i couldnt be more happy with my vehicle. That fit me

I bought a 2019 Dodge Charger from nick fugate. Nick was awesome he got everything else done before I got there so after my 1.5 hour drive up there all I had to do was sign the papers

Love my new car. Great customer service.

I got my new baby 1/5/2020 yes 😍😁 I love CHEVY 😘

Great! Even if youre not buying a Chevrolet you need to visit. There is free candy and beverages! Good engagement points!

Awesome Day!!!

Everyone was super helpful Ms. Michelle and even the guy with the Steelers hat was cool...lol

David Shelton is the guy to see while looking for your next car David is easy going no pressure all facts and simple truths If you dont see David Shelton youre talking to the wrong guy.

Tim McClure and Thelma are excellent and wonderful people. They go above and beyond to make sure you are happy!! I recommend them to everyone looking for a car.

The people are nice. The place is clean. They will hook you up. But they dont seem to appreciate your time!

Service has been good so far but I suggest that REPEAT buyers get a fill-up and a car wash at every visit! 😜 Can I get an Amen??

Awesome dealership, growing and always willing to help!

I got out with my car real quick to get a good job thank you

We worked with Ken Haro on our vehicle purchase. I highly recommand this man. He was amazing to work with and mafe the dreaded car purchasing process so easy.

I had a great customer care professional experience with Kenneth Hard. 👍👍👍👍

Excellent customer service.Very nice,comfortable place to wait while buying or getting service.

Marty is and amazing person goes above the call his job second car we got from him

Nelson Baze is great! Test driving with him now and he is so helpful and accommodating!! Thanks so much for everything!

Car dealers job is to sell cars, but they make it so hard for you to purchase a used car not new cars.its rediculas.as long as you can pay the tax title and monthly payment that should be all that matters.car dealers sell me a used car somebody.except sweeney.one star for wasting my time and traveling exspences.

We have our car service about every 6 months, the counter people are friendly and they check fluids when we get a oil change. I like they let you know about how long it will take. We schedule an appointment.,so we are on and out quickly.

Been looking for a ram 1500 and Jake Sweeney had a large selection.dwayne Smith was our salesman,made us feel very comfortable in purchasing my 1st. New truck.would highly recommend Dwayne!!!

Did a great, patient job answering my questions. Most correspondence was email and the questions probably seemed ridiculous to them but i was still treated well. I drove 3 hours to purchase with them because of their customer service.

They service Alfa Romeo.

Service department tried to charge me over 1000 dollars for brakes and rotors and tires.... decided to check it out my self and rotors were in excellent shape and brake pads were not half way worn down... there service department is definitely scamming people!!!!!!!!!!!!!!!!

I cant say enough about Jake Sweeny i ll buy another car from you guys when we get ready. Thanks again.

Received a great deal and received great customer service

Great dealership. Never purchased from them. We just pick up vehicles for aftermarket upfits.

They are slow and always delay the repair to the following week, probably to get a rental car out of the customer. Its no wonder that they always try to squeeze every last cents out of the customer, and theyre vehicles are full of recalls and failures. They might get the part covered by the manufacturer, but then try to indicate additional problems. For example, key ignition recall, keys stuck. Battery dies because the key is stuck, instead of jumping old battery tries to sell new battery for outrageous price. Never again.

Mike The Service Man Was Great Not Saying That He Was The Only But To He Stood Out ..It Was A Great Place To Have Service Done . I Would Recommend To Others To Visit .

I have my own greeting team that hugs great 😀. Prices arent too bad but should have discounted services for returning customers.

Ms.Dionne griffen needs a giant RAISE, some where in the neighbor hood of $1000.00 an hour.She gets 5 stars for her everything. She made my 2018 worth while, give her a raise & an award ASAP. Dionne griffen is a very valuable employee, she is what every job needs_ more.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Just bought me a 2018 Chevy Cruz love the car awesome staff at Jake sweeneys they took care of me from the start

Tina Burnett is just awesome. Go to her for the best service.

Worse dealer ever! Didnt fix our car after three visits, because they continued to mis-diagnose the issues costing us more money than necessary. Also an appointment means nothing they just take it in and only work on it when a specific service team is available. I have never seen anything like it!

Nice place to buy a car. Ask for Autumn!

Came in, got a car, left very easily. Everyone was very nice and very helpful throughout the process.

Service took a little bit but extremely satisfied with the service.

Ive had such a great experience at Jake Sweeney from being a first time buyer and purchasing my vehicle with Curtis Coole to now having a tire replaced that had a flat in it Roby Martis was amazing with his overall customer care for me he provided me with unexpected help in one of the worst days of my life i appreciate how he handled the entire transaction from beginning to end i will always share my experience because this meant so much to me he made sure i was in a good place by the end of our conversation i cant thank you enough for this amazing experience i will never forget it.sincerely,Annalisha Davis

Great people with a good sense of humour. Fast service and communication with customer for service and information pertaining to anything automotive.

Drove 5 hours to pick up a car only to find that it was advertised at a higher trim package then the car actually was. It could have been an honest mistake. But the manager who came out to speak with us treated us (two women) with condescation and arrogance. He first tried to convince us that the car was the higher trim package despite it missing several standard features. When he realized that we were to informed to be tricked into believing him, he shifted gears and made it clear that it was our fault for not catching the mistake. Also had problems getting the numbers to add up during the financial process .I was treated with dishonesty, and misleading information at this dealer. If I had not researched my car thoughly, they would have (and tried) to swindle me into buying a car believing it was something it was not.As a woman who doesnt know cars well Im always concerned Im going to be taken advantage of. This car dealer proved exactly why this is a valid concern.

DONT BUY HERE.DISHONEST, UNPROFESSIONAL.I had an awful experience with Jake Sweeny Chervolet. After I came to an agreement on the price with my salesman, Jim Garrison, he added $300 to the price. He said it was nothing and it wasnt my real price and the finance guy would explain it to me. So when I spoke with the finance guy, he told me that this $300 was a mandatory warranty that I had to buy. When I spoke with the salesman after that, the sales manager, Tyler, Got involved and he tried to make it sound like this was all my fault because I didnt read the sticker on the windshield but there was no sticker on the truck. No price was listed anywhere. Very deceitful and unprofessional to sneak an extra $300 into the price without telling me. Sales manager conducted a very poor representation of the dealership with the way he handled everything too.I was also supposed to get an extra key fob ordered for my truck, so they told me to go to a local dealer, since I live kind of far away, and have them call Jake sweeny so the local dealer could get their payment info and order the key fob. The local dealer called and left a message for Jake sweeny and nobody got back with them. I contacted Jim multiple times for 3 weeks, kept giving me the run around and avoiding the issue. Sometimes not even answering my texts. Last time I called he ignored call on 2nd ring and didnt call or text back. Ended up calling parts manager, who was helpful and was able to take care of me within 5 minutes. Extremeley unprofessional and terrible way to do business.Every time I have been asked where I bought my truck by friends family and coworkers, I discourage them from buying from Jake Sweeny. Very disappointed in the dishonesty from the sale and not following through on his end of the deal with the key fob, basically making it my job to make sure it got done. These arent the type of people you want representing your business!Edit: If they say they will follow up with you, its a lie. STAY AWAY FROM THESE GUYS

Always polite and great at there job that they do.

Great place to purchase a car, Dealers care and very helpful.

Well read the fine print if they say you pre-approved for a car loan

Couldnt get them to answer the phone. Not the customer experience you expect. After the purchase they never followed up with me. Not recommended. Go somewhere else even if it is further...

Bill in the new car sales is very nice and friendly.

A car dealership. Dont go unless youre prepared to buy. Theyll hassle you big time. I get it though, that sale is everything.

Speedy, friendly, efficient. Thank you very much.

Great service, nice variety of cars, Adrien and Jon are the best!

Very customer oriented and aiming for the customer to satisfied.

As always did the work i needed, friendly service

Back in 1991 when i was experiency a divorce, i was employed with more than one emoployer wimore than, the ceo recommded sweeney in springdale, ohio and we went auto shopping. My vehicle was 160.00 a mo th. I even put money down too. Went and got lunch too

Chad knew exactly what I was looking for. Super professional.

Great service, listened to my concerns. Keep trying different things until they got it right.

Everyone was very helpful and nice to me!

Great salesman low pressure atmosphere.

Love my Jake Sweeney Chevrolet store the sales people are great

I went there for a tire rotation and an oil change I got the oil changed but no tire rotation, well if you bring it back we will rotate them for no charge