Great Service. Tyrone was a great salesman. He greeted me as soon as I walked in the door. Explained to me all the pertinent information about the tires I was going to purchase, .answered. All my questions. I was well satisfied. Would go back again would recommend your shop to friends and neighbors.
My visit to Tire Discounters has been the most kind and heartwarming experience Ive ever had with a store. Tyrone and the staff genuinely care about the people they are helping. They aided my partner and I during a long road trip when we were very short on time. They were extremely kind, knowledgeable and quick! I really wish I could rate more than 5 stars. I had an absolutely incredible experience and I cannot reccomend this place enough. My faith in humanity has been restored and its thanks to Tyrone and the staff at Tire Discounters.From the bottom of my heart, thank you!
Went in to have air put in one tire.gave tip.Came out with one of there tools in my back tire which was only 5 months oldFilled out a complaint with Jason.In return need hear back .I call n talk to Frank after leaving 2 message.Frank told me it was not there Tool.that they use in their shop.Which was not the truth because Jason when I showed him he took a picture of it he said he didnt understand how it got out in the in lotI had to have my car tow to Ford because I could drive o. It.which cost 45.23 to plug s 5 month old tireFrank told me to call Gary Hayans left him 2 message still havent heard from him.Terrible this has been going on since October 8th today is October 26th have not heard anything from them nothing terrible
Went to get alignment and wheel balance and to see if I have an cv axle issue I was told they couldnt get bolt off sway bar link I need to fix and bring back.. I took car home removed bolt and sway bar link 3 day later I brought car back. I told them my issue starts after 55-60 mph so worker was supposed to drive car to feel what Im talking about he does not but he does an alignment and writes nothing on paper addressing why car was shaking, so I ask why not he tells the manager that day that there is nowhere to drive that fast around here mind you we are 200 feet away from Ronald Reagan Highway, since I getting no help from this manager I figured Ill wait until another is working. Week later I get another to drive car with me he say man something wrong with the suspension let me get 1 of the workers to address it, I ask him not to take it to the same guy who at first could not get bolt of and second time didnt feel or see anything or even try to drive it. He give him the car anyways and he said oh its your rear upper control arm they didnt even give me estimate so I took car home fixed it myself, guess what thats not the issue either. Im pretty much done with this company or at least this location on Winton Road in Cincinnati, Ohio
This staff is outstanding! They went above and beyond to make sure I had a great experience. I genuinely appreciate all they did to ensure I was back on the road SAFELY. Thank you so much to the entire Winton Road Tire Discounters team!
It appears my original review has been removed. I will say they tried to make things right, just not in the way I needed. After scraping my brand new wheels, and refusing to accept blame even after a tech admitted to me that the tool used scrapes wheels, they offered to touch up the clear coat in house. I asked if this was a professional service they routinely perform and they responded with a no. So I said thanks, but no thanks. That was the extent of the offer to rectify the issue. What was needed was an offer to pay to have them professionally corrected. Unfortunately that did not happen. In the future I will take that vehicle to a different place. Just be aware if you are particular about your vehicle, like myself, the level of care from the techs isn’t the same unfortunately, at least in my experience.
The Tire Discounters at 8512 Winton Rd in Finneytown, OH is more than just tires. These guys are the best! Theyre very friendly, knowledgeable, and their customer service is great. They also have a pickup & delivery service. I didnt know that they were a full service garage. I made an appointment for new tires and an oil change, but they also listened as I described the other issues I was having with my car. Jason called every step of the way and let me know the cost of each replacement part and to get the okay for the repairs. My car runs smoothly now thanks to Tire Discounters and Ill definitely continue using them to keep my car in top shape!
I came in to get patchwork and can’t to find out I needed a whole tire. I was stressed I didn’t come with the money and the manger Jason cook told me about an app that helps with payment plans. And got a whole new tire with punnets that are 2.92 weekly!! Definitely coming back
A friend bought tires there, I just dropped them off. They are happy though with the product, service & price.
Great customer service as always! Although they were very busy, they were still able to help me with my flat tire. Thank you to the non-dancing Jason for helping me and the dancing Jason for giving me a good laugh!
We have been coming here for auto maintenance and repairs for many years. They have always been professional and reasonable in price. We will remain loyal customers as they have been loyal to us.
Tire Discounters on Winton has always taken care of us. Great service and great people. There may times one needs to wait (given they are busy) but thats to be expected. I have gone there for all my tire needs and will continue to go here. 5 stars.
Very Friendly staff, Jason was polite and fluent. The fact that they were full booked and still Serviced us was great. Service was fast and friendly. We will be returning hands down!
Jason and the team on Winton Rd are great. Outstanding customer service!
Very polite customer service and back up for there products.
After replacing some suspension parts on my Prius, I needed a wheel alignment. Tire Discounters double checked my work and did the Wheel Alignment. I am very happy with their assistance in finishing my suspension work.
Very friendly ! Great service Everytime I go in there!
I pulled up with a almost flat tire, there was a guy available and he quickly got up to offer help and took my car straight in. The process was quick, easy and affordable. The guy at the desk was just as nice and friendly as the guy who took my car.
Great place, customer service was wonderful except one manager. Great selection, but the wait was super long its best to make a appointment. I went for my tire to be changed due to me having a warranty on it. Now when you get the warranty, it is not free. You still have to pay the labor. Just a fyi for people who go there on a emergency tip and the funds are low. It came to about $49.00.
I was extremely impressed with the customer service and the quick turn-around. Ive been to other places before and wasnt so pleased. Id recommend Tire Discounters on Winton Rd to anyone.
The service was excellent outstanding they got me in and out without any appointments all for tires and everything they even told me what to expect if my tire light came on unexpectedly because I had new tires with the sensors they were over the top awesome well be bringing my other cars to them
They fixed my punctured tire for free with a quick turn around!
Love this place they take of women without taking advantage of them
Had a flat and a donut tire at 8:45, was back on the road with a patch by 9:15. Great work done fast!
Very friendly staff and very honest!! I went in to check my brake pads, the person that inspected it said they are in really good condition and no need to change them anytime soon. I really appreciate that and glad that i have found a trustworthy place!
Great experience and very professional. Great service team!
I called the day before and scheduled an appt for tire repair. I figure it was a seal issue as it keeps happening. I got checked in. 2 hours later my vehicle was ready. The tech let me know what the issue was as neither front desk person said anything to me. After finishing, I got in line and waited my turn. Someone came in and got in line to the right of me. The person checking customers in skipped me to go to the person behind me. When I started I was waiting. He proceeded to say the tech didnt let him know that I was finished. I stated that was fine but Ive been waiting 2 hours for a tire repair. He advised that he had told me it would be about 1.5 hours for a walkin. I advised I didnt have a walk in but we didnt need to go back and forth. He proceeded to go back and forth with me to which I declined. This is not the first time Ive had to wait an absurd amount of time for tire repair be it a flat or seal issue. Even without knowing for sure which tire, which I told them which one I thought it was, the seal, with the water test shouldnt take more than an hour. This location is slow, doesnt properly communicate with customers, and needs a few lessons in customer service.
I came in for a tire patch and luckily didn’t need to get anything repaired! Robby assisted me and even came to the waiting room and showed me the nail, which didn’t puncture my tire! Robby is very informative and gave me the best service! He followed up on the age of my tires and I certainly love that kind of honesty! If you live in Finneytown, go see Robby, he is kind and knows how to do business! Thank you so much Robby! I will definitely be back to get my tune ups and tire purchases :)
Outstanding customer service, first time using “skip the shop” James Stokes very nice and friendly. Great job!! Keep up the good work!
Awesome Service!!! Very helpful
Everything went fine, as usual. They even got the truck done early. JR and his crew are top notch.
They where a big help and checked my tired pressure.
Great service. Paid 7 dollars more than Amazon but WELL WORTH IT!! Expert advise they got me an Uber and brought me the car home when they were done
The employees here are so very nice and knowledgeable!
With only 10 minutes left open, these guys changed my tire and got me on the road.
Great place for tires and service. The staff very friendly and helpful.
How often do you have a thoroughly satisfying customer experience anymore? That’s what I just had here: Beginning with the initial contact making an appointment to check a slow-leak tire, when the man made sure my tire was sufficiently aired up and safe to travel until I came back in the next day. To prompt service on appointment day, when they found a nail and repaired it at no charge! (I had bought tires there before.) Customer chairs were spaced not just in the “waiting” area, but throughout the tire showroom — and cleaned three times a day. Everyone wore masks, all the time. I don’t often rave about a place, but I’m raving now. Thank you, Tire Discounters!
Winton Road store took care of my damaged tire within 2 hours after I requested service
Wonderful service. Couldn’t be happier with the experience as well as the customer care Rome took in speaking with me.
The staff was excellent to work with on every detail. They provided me with all of the information about my car, the tires needed and were even able to get me in and out in about 30 minutes. Thank you all for your attention to detail!
I am a retired auto tech of 30 years and can no longer do my own work on my vehicles and did not know who to trust. I decided to give Tire Discounters a shot and was not disappointed. They didnt try to sell me stuff I didnt need or give me a bunch of BS, they where nothing but honest and very far with me and didnt know I was a former tech. I will be going back!
Not bad, fixed my tire for free. I bought it there 3 years ago.
Great customer service! Dropped off my car, for four brand new tires. My car rides brand new again:)
Took good care, tires replaced in great timing at a great price.Thank you!
EXCELLENT Service ! !
Crews always professional
Great, Friendly and Knowledgeable Staff. Was very helpful in making sure I received any discounts that were available. Will definitely go back when I need service.
The service was great, the price I was quoted was the price I paid, the work was done when they said it would be. All around excellent work and my AC works beautifully!!!
I brought my car in right after opening for a new set of 4 tires. I was told that the installation would be done today and that I would be called when it was ready. At 2:45, having not heard anything, I called the store and was told that it was on the rack and they needed to put the tires on. He estimated 45 minutes. I walked to the store from my home and arrived at 3:30 pm. At the counter, I was told the exact same thing, in the exact same words (I assume it was the same guy that I had spoken to on the phone.) I was told it would be about 45 minutes.As an excuse, the two front desk people (one obviously a manager) and the tire technician, all complained in unison about how busy they were.About an hour later (30 minutes after closing) my car was finally finished.Customers understand busy. Customers understand delays. What they cant understand is being told one thing and then seeing another. If youre delayed... own up to it, give a reasonable expectation, and follow through on it.
Decent service, but they charged me for an optional service called Road Hazard despite telling me they wouldnt. I twice asked for a refund for this, and despite being told theyd do it, they never refunded my money. Slimey business practice. I will buy my next tires elsewhere.
Feel like I been totally ripped off. Good people it’s seem like but bad customer service. How do one call me for an alignment and pays cash and still didn’t have what I wanted done to my car. Never again I paid $160 to wait for my car and to drive away unserviced. Should I call the police cause I really feel robbed?
The gentlemen at the counter were very friendly and amiable. They answered all my questions and also completed the work when they said they would. Couldnt ask for more
Waited in line for 20 min while one guy behind the counter talks to customers as if hes a salesman and then when I get to the front to get an emergency flat fixed he says they cant get me in. I went next door to CarX and got service immediately I will never go to another Tire Discounters
EXCELLENT!!! The customer service and care at this place is absolutely amazing. I was blown away at how well Mike and JR took care of me. While in a bind, they did everything they could to make sure I got what I needed and was put safely back on the road. They have earned my business for here on out. Highly highly recommend
Good place JR is very fair with all jobs you require
I love these guys. I’ve been coming here for years and they always go the extra mile, I never feel like they’re trying get money out of me, they genuinely care. I can’t give these guys enough praise!
Enjoy the service I usually receive. The people at the desk are nice and respectful. Have been going here for awhile. Only reason I didn’t give 5 stars is because it is sometimes difficult to get an appointment for an oil change and tire rotation at times that works with my busy schedule. There’s also one employee who always seems irritated and in a bad mood when needing to wait on walk in customers or customers coming up to ask about their vehicle. A neighborhood shop should know that neighbors talk and if you’re “that employee” that customers try to avoid dealing with, you cost your company business when the customers begin realizing that a certain employee maintains a bad an irritated demeanor.
Great service. fast oil change. clean waiting area
TD has now re-won my business for the second time. They have done so by putting my best interests first. Before the sale, the store manager was able to very quickly assess what I was looking for. He asked me the right questions, answered mine, and provided a great value on high quality tires that also came with deep manufacturer rebates. Later, just before putting my car on the lift, he called me to offer an even better option on a competitors set of tires that had just become available in his store - and they were an American brand! I would have never known the difference if he hadnt called me. But I am so glad that he did.TD is very easy to work with, and I appreciated the time they took to teach me as much as I was curious about tire technology, what they look for, and what I can expect and should be aware of. I now have a better understanding of why the tires I bought are the best for my wife and children and our busy schedule. Thats what matters to me, and I cant wait to hear my wifes comments after she takes it out for her first drive tomorrow...
Great place to get tires! Spoke directly to the store manager (JR) who provided excellent customer service. This store can order just about any tire you need. Camaro winter tires are hard to find but JR made it easy! Scheduled my appointment and had my tires switched out in no time. Mike finished the transaction, left out a happy customer. I would like to thank the entire Tire Discounter team, great job 👏🏾👏🏾
I put air in my front tires that had been a little low the night before an 89 mile trip mostly on I-71. The tires appeared the same as I had left them the night before when I left. As I arrived at my destination, a man called to me from a passing truck asking if I knew I had a flat tire. I had had no indication there was anything wrong--no blow out, no apparent tipping of the car. I had to keep my appointment and could not get help with it until after. I was a long way from home in bad weather and had to get what help I could at the time. I was concerned that the tire had been fixed properly and worried that it might have been damaged and would wear unevenly with the other tire. I make the same trip every 2 weeks and needed to know my tires were dependable. I had bought all 4 tires at Tire Discounters and made an appointment to have them look them over. The man I talked to on the phone was very courteous and said they would be happy to check the tires for me. I was very relieved to hear the stem had been fixed properly and there was no damage done to the tire by going flat. There was no charge because nothing had to be fixed.All my questions were answered and I learned that the amount of air put in tires during cold weather is 3 lbs. greater than during warm weather. I was assured that I could bring my car in twice a year and Tire Discounters would be glad to adjust the tire pressure for me. I was very happy for the service and courtesy I was given and plan to always purchase my tires from Tire Discounters.
Friendly staff, but understaffed. At the time, I was not the only person complaining about their slow service.I went in because my Tire Pressure Sensor light was on. Afraid it was a flat tire that they already fixed, I scheduled an appointment and dropped it off. 2 hours later I call in for a status and they say its ready for pickup (he said he didnt call me because I called before he had a chance. They said all the pressures are fine, no leaks, they even tightened the valve stems for good measure. No charge. Great... But why is the tire pressure sensor light on if nothing is wrong? Not sure. He gave me possible problems but Im thinking, well, why didnt you fnd the problem and fix it if you have possible causes?
These are not only my tire guys they seem to be more like friends anymore for sure
All the staff are very nice. The shop manager and his team all took time to explain what exactly was going on with my vehicle when the shop was closing, they took us in because we literally had just caught a flat!
Worse tire discounter in the area. Custmer service is pathetic....
I had a 1:00 appointment for an oil change and tire rotation. I arrived at 12:50, they didnt take my car back until around 2:00, it wasnt finished until after 3:00 and they had to be reminded to reset the oil change notification.
Set appt for 2pm. Dropped car off, and returned 40 minutes later & vehicle still not looked at. I had to ask about car at 3pm, still not looked at. I made my displeasure known! I hope its better next time, too many good places to go, I like the convenience, but willing to look other places if its not better.Communication makes everything better!!!!
They were very nice
If you have 2-3 hours to get an oil change with an appointment than they do a great job. If you don’t want to waste half your day here I’d recommend somewhere else.
Had a rough day at work, and on the way home, I had a flat. Called them at 6:45p. They was closing at 7pm, but stayed till I got there. I had told them if they would put it on the rim, that I would take care of it. They took the time,to put it on any way. I owe them many thanks. There kindness helped soften a very bad week for me. Thanks!😃
Walked in to get my tire plugged and they had a special for free. I wasnt able to get it done because of where my hole in my tire was located but it was quick, convient and honest. I would definitely come back for other services.
I went to get an oil change, I called the finneytown location 30 minutes in advance to get an appointment. When I arrived it seemed like the representatives were overwhelmed with 2 customers ahead of me. After 15 minutes of patiently waiting I asked the gentleman about the oil change service and if I could be done by noon, it was 9:15.. he assured me it would be! Long story short I went back at 10:45 and my car had yet to be moved or checked out by anyone. Very poor service, no urgency and lack of communication is how I would describe my experience.
I thought I was going to have to buy a new tire because of my flat but it turns out it was only the air valve. They replaced it for super cheap.
My vehicle needed two new wheel bearings. I was told that the service would only take a few hours. Two hours into the work, I was informed that one of the bearings could not be located at any local vendors and the soonest they could get the part was the next day. Obviously I was quite upset about this. I returned to the store two hours later to find that the part had been located and installed on my vehicle. JR was very helpful in explaining the situation. Even though it took longer than anticipated, the original issues were resolved to my satisfaction and I trust that the work was done competently.
Really nice guys.. Didn’t try to force me to buy anything extra and made sure the job was done correctly. I won’t buy tires from any place else.
I did wait a while but it was worth it they put tires on my 2015 Dodge Challenger
Slow, messy Fri night oil change and tire rotation. 2 hr 20 min despite having an appt. Only one tech available at low volume store. Inspection report was created but neither provided nor discussed, though I did snap a picture. Expected to get info on brake pad status and battery check. Fresh oil drips under hood on engine cover, intake manifold, radiator hose and radiator cover were not wiped. Oily fingerprints all over driver door frame. Finally my driver info center Trip A mileage counter was reset for some reason.
The impressive team at Tire Discounters Finneytown, give my car service exceptional care! The service reps and mechanics perform 1st class, professional work.
Been bringing cars here for tire/wheel work, alignments, etc for years. Very helpful... theyve never tried to get me to spend money on things that dont need fixing.
I went in to have car looked at for low oil pressure light on and service engine soon light on. The person I was talking to at the counter did not really want to help me push me off to the side and told me to write my name and number down and he will give me a call when he get a chance. Take it in mind I wasnt on the phone I was right in front of him in person with the computer right in front of him. I told him nevermind I started to walk away and then he wanted to explain there really was no need for explanation he just didnt want to help me I would never go to that location again or even a tire discounters. It was the Tire Discounters on Winton Road across from Krogers in Finneytown
It was wonderful. fast service and the guys were really very nice.
Great guys great service fair prices very knowledgeable and courteous Im a fan!
They had my tier for 3 days and lost the paperwork!! My tiers were under warinty and they tried everything they could to charge me!!
My first time here, facility is clean and professional. Steve runs a great shop. Service was fast and efficient, nice waiting area with coffee, television and free wifi. Thumbs up.
They took the time to explain to me exactly what was going on even though it ended up that I did not need anything done. Great experience every time!
I went here a couple months ago to get a new tire after I ran over something. After waiting in line for 15 minutes, the mechanic told me that the tires are in terrible shape and I needed four brand new tires. I got the car a couple months before this experience from a trusted friend and mechanic who just put four new Good-Year tires on the car. No visible wear could be seen on the tires. He just tried to take advantage of me because he thought I was a naive 18 year old. Took it next door to the Car-X and got excellent costumer service. The mechanic told me the other three tires were in great condition. I have always went to Tire Discounters, but will not go anymore.
They are friendly and I feel they are honest and up front with you. Their prices are reasonable.
They take really great care of me. Very honest and transparent about what needs to be done, always go the extra mile.
Be wary when having tires installed. I had locking lugnuts on my wheels, they stripped the socket, and could not remove it costing me an added expense and going to dealer to repair, not to mention having to go back to install the tire. Then they broke the TPMS sensor and could not replace because their programming machine was broken.Personnel were all friendly, prices were competitive and fair. Free alignment was a big plus
Great place and JR is the absolute best. Guy was cool and nice even though the phones were ringing off the hook and people kept coming in. Got 4 new tires and an alignment and so far, I am happy.
They cool
Great service
These guys went way out of the way to do a really good job I am gald I went to them
Ive been going to this location for years without any issue. Two months ago I had a battery replaced and ever since then the car hesitates when starting particularly in the morning or cold. I just had a chance to stop in yesterday and have them look at it. They tested the battery and its fine. That the issue could be coming from anything probably electrical. Asked if theres any other tests they could do, no. Where would they reccomend me to take it, an electrical specialist. Id avoid this place if I were you. After paying $200 for an oil change and a battery thats caused issue since installed, I expect better service than, could be anything, sorry for your luck. Today, it wont start at all.
Went in to this Tire Discounters after having a tire replaced at the one in Newport KY.The man that helped me was nice and friendly
Excellent diagnosis, service and repair from J.R., Mike and the entire team.GOD bless and thank you!!!
Stopped by last week to get 1 of my tires looked at. I wanted to get it patched up because there was a nail in it. I was informed that it couldnt be fixed & I needed a whole new tire.. I was also told they couldnt find the lug nuts to take off my tire. They searched the trunk, glove department, arm rest.. nothing. They said I should take it back to the dealership and ask for the lug nuts. At the dealership we pop open the trunk & there are the lug nuts! I was also able to get my tire plugged (fixed) & get a oil change all within a hour at Carx in Westchester. I didnt need a new tire like they were trying to sell me.
They took me in right away, but they need more help. Always short staffed.
Only place I go to get my oil changed in my Jeep. Very honest. I always find out if they can do what needs to be done first before going anywhere else.