Steven was amazing! I can’t say enough about how helpful he was. He helped price out 3 different mattresses and even went above and beyond to help me find the right pillows. Thanks Steven!

Good customer service laid-back atmosphere good job Steve and Shawn

I appreciated the way Sean, the salesman, took the time to understand what I wanted, and then asked questions I had not yet considered. He showed me a variety of options without pressing me to choose the most expensive. Friendly, well-versed in the product lines, courteous: I will definitely start with Mattress Firm for my next purchase, when that time comes.

Shout out to ourselves person Jamie! She hefted those mattresses off the wall and showed me every single one lol I appreciate her a lot. She hooked us up with t 2 mattresses and 2 adjustable bases at a really affordable price. Will definitely go see her for my next purchase.After our delivery issue she also made things right. We expected to get 2 mattresses removed since 2 were delivered and the delivery people refused to take both of them. I called her all amped up she calmed me down and did exactly what I asked and then some. Thanks Jamie

I have always had a great experience with the Kenwood Mattress Firm store.

Our salesperson was friendly and knowledgeable. He made is quick and easy. We drove to the warehouse to pick up the mattress and we’re headed back to set my daughters bed up in no time.

Steve greeted me with a smile. Answered all my questions and went out of his way to provide what I needed and when I needed it. Very friendly and professional. I was recommended by my sister because she has had great service there twice before.

Hoping I love the mattress, but the pushy salesman nearly made me leave and buy somewhere else. Lucky for him my boyfriend and I really liked the feel of the mattress we tried out.

Excellent service from start to finish. Dennis OBrien was very helpful in selecting the mattress. Very professional.

Mattress shopping was not something I wanted to do. A friend had worked with DeAntre previously and gave me his number. I told him generally what I was looking for, a price range, and he did the job! Went right in after he looked some stuff up and gave me options and layed on a couple beds and made our decision! Easiest process ever when I thought it was going to be such a hassle! If you need a new mattress, seriously, go see DeAntre at the Kenwood location! He was great to work with!

DeEntre was phenomenal! He helped us pick the right mattress for us and made it a very easy and smooth experience, would definitely recommend asking for him if you shop at this location!

De’Entre demonstrated exceptional customer service!!!! He is extremely helpful and knowledgeable! So happy we found a new mattress!

Sean the manager was awesome. He helped me pick out the best mattress today. I am definitely looking forward to sleeping on my new mattress 😊

Wonderful experience working with De’Entre . Answered all of our questions and we got the bed of our choice and in our budget!

Steven was amazing! He helped us find a mattress that would work for us that was in our price range and made the experience fun! He didn’t pressure us and let us take our time! I will definitely return the next time I have to buy a mattress!

Found what we wanted at an even better price than we anticipated!!! The salesman was very informative. Even answering things we didn’t think to ask. What he lacked in personality he made up for in knowledge. Overall, it was a really good experience especially during this time.

It was time for a new mattress and we had a very good experience with Steven and Mattress Firm. We felt like it was important to him that we found the right mattress and he was very knowledgeable and patient with all l of our questions.

Great Service. Helpful and patient staff

Great selection with no pressure sales representatives

Sean was wonderful! Very knowledgeable, polite, and patient. It never felt like he was pushing me for a sale/up selling, rather he seemed genuinely concerned I was making the best decision for me. Thanks Sean!

We had a really good experience. We enjoyed working with Steven Sounder who we found to be extremely knowledgeable and very polite.

Super efficient and friendly staff

Professional and incredibly helpful!

Make sure that you ask for Steve, he was courteous caring and not pushing for a sale but truly trying to make sure that we got exactly what we needed and wanted. I would recommend them to anyone!

Very knowledgeable and helpful salesman

Matt was very helpful, knowledgeable, and honest. We told him what we were interested in, and he showed us options. We settled on his suggestion, which was cheaper than what we were originally looking for. I would highly recommend this place, and Matt for your service. He was honest in helping us choose the best one, not the most expensive one. He was honest about the potential delays we might expect due to Covid.

Infinitely helpful, knowledgeable (SO many choices) honest, thorough, fast (in & out in under 60 minutes) & friendly! This adventure was as close to perfect as you could hope for. Absolutely recommend.

Terry provided wonderful service for purchasing our new mattress at this Kenwood. Enjoyed our experience immensely. Would recommend.

It was nice and pleasant the salesman was very polite and knowledgeable Terry Payne did an excellent job helping us to fine the right mattress I would recommend Mattress Firm and the salesman Terry Payne to my family and friends

Sam was very helpful in finalizing my purchase without pressuring me into the most expensive bed. He went out of his way to make this a painless decision with options to get my new bed quickly.

Elliot was very easy to work with and helped us find the perfect mattress for us

Wow! We expected bed shopping to take a few weekends but this was our first and only stop. The experience was fantastic and we didnt feel rushed or pressured. Luis was a great representative to work with, and he really educated us about sleep quality, beds, and overall health. We are so excited to get our bed soon. Im usually one that has to ponder big purchases but we were confident in our decision! We even opted into the supreme bundle to be comfortable and care for our purchase. So, we are looking forward to the pillows, too. Thank you so much, and thank you Luis! You are truly wonderful.

I love this mattress, and Missy was super helpful, through, and explained everything, in a fresh, surprising manner. Loved it so much we went back the same day and bought another mattress for my daughter. Thanks, ladies! You both made a normally painful process fun. Now for the mattress test... 😁

Sean was wonderful, friendly and knowledgeable. He gave us several options within our budget and we are completely happy with our purchase. Thank you!Joanie and Bob

My experience was great! My store agent was friendly, knowledgeable, and accommodating. He made this process painless and easy. I tried like 8 mattress and he was so patient.

Michael (Mike) from Kenwood was great! I recommend seeing him if you need help with finding a new mattress. He was pleasant and patient with me. Thanks again Mike!!

Staff were all helpful and kind ....

Worked with Steven who was knowledgeable kind and made us a great deal. Thank you!

Paul was an excellent help in our mission to choose the perfect mattress for our switch from queen to king. He showed us all available options without bias. He was incredibly knowledgeable in all things mattress. The Firm is lucky to have him! ... We can’t wait for our King Size mattress from The Matress Firm. Go Bears. 🛏

The gentleman who waited on me was excellent, informative and helpful. Great experience overall.

Great people! Steven in Montgomery really helped me and made what I needed to happen, happen today!

Good fast service.

Louis was very respectful and professional helping my Mother find a new bed. We had been to a different company, (that I will not mention), but Louis was able to listen to her and help her find exactly what SHE was asking for. He was patient and knowledgeable and she left feeling good about the bed and adjustable frame which that she purchased. He also demonstrated to her how the frame would help her bad back and hips. I give Kenwood Mattress Firm and Louis an A+.

Jamie Cox was the sales associate that was assisting me! She’s very warm and welcoming! Makes you feel as if you are at home in your own mattress! If you get her your experience will be great!

Bill at Mattress Firm was extremely helpful and I am glad I went to the store versus ordering online. He was very knowledgeable about what we were looking for and got us a better deal than we had even expected. Top of the line salesperson, would highly recommend. Thanks Bill.

Excellent quick service, with Covid precautions observed. Salesperson Steven Souder was terrific. Now my Mattress Store.

Steven was so helpful and saved the day for us! He located a mattress andFrame for our son’s college apartment. He even got our preferred delivery date!There are not a lot of mattresses available because it’s back to school seasonAdded in with covid supply chain issues. Steven took the time to help us solve ourProblem with good old fashioned customer service today. He was kind, patient andEager to help. Thanks Steven!

Tiffany was extremely helpful. I was worried about price because this store is in the Kenwood town center where everything is more expensive. Tiffany was so helpful. She pulled all the beds out by herself and was so helpful in providing information about each bed type. She was fun to talk too and made the expirerencs very enjoyable. Thank you Tiffany

Tiffany S. is the G.O.A.T of mattress knowledge. She was friendly, personable, knowledgeable, and genuine. She was not pushy and showed us everything we wanted to see and showed us different types of mattresses. we found the perfect mattress and she saved us both time and money. Please ask for Tiffany when shopping. You won’t be disappointed!

Our salesman Paul was very friendly and listened to what we were looking for. Showed us products that met our needs and price range. Could not been more satisfied with the shopping experience.

Great service, Steven was very helpful

Tiffany spent an hour with me patiently answering questions and describing the differences between the mattresses I was considering. It was a very relaxed process with no pressure. I’m very happy with the service and with my choice of product.

Pleasant, professional and very knowledgeable

Tiffany helped us find the perfect twin bed. She was friendly, knowledgeable and easy to talk with. Ask for her and you will get excellent service. We are very happy with our decision.

Sales person extremely helpful, excellent product for our needs, right price

Tiffany was extremely helpful. She showed me my options and helped me try out several beds that would both fit my budget and provide a great night’s sleep. 10/10 recommend coming here.

Great service

Very personable, listened and didn’t try to sell us anything we didn’t want. Felt safe in regards to Covid precautions.

The sales staff is very helpful and knowledgeable about the products. I’ve had a great experience there and bought a bed I hope will last me for many years to come.

I will say the only reason I am giving this 2 stars is because mattress firm factory worked well with me on my complicated delivery process.As for my shopping experience, I genuinely feel like I got scammed into buying a floor model mattress, I was promised that the mattress I wanted would be broken in, but completely sanitized, deep cleaned, and look like new. When I finally looked at my mattress (still in the plastic) I was very surprised and sad to see a huge and noticeable stain (maybe a coffee spill?).When I called about this stained, I was told that the mattress was supposed to be in good shape and the stain was probably from my own doing. But, it was, and still is, in the plastic.

My fiancé and I came in to look at mattresses for the first time, not expecting to make any purchases yet. We met Bill who was extremely helpful and patient with us while we thought through our best options. He gave us a deal we could never beat for a quality king size mattress (for the price of a queen) and a free adjustable base. We are so grateful for such a great experience!

Our sales rep was very helpful and friendly. Made buying a mattress easy and painless!

I came in needing a bed for when I moved. Tiffany helped me pick out an awesome bed and was even able to deliver it to my new house across the country! Can’t recommend her enough!

Cameron was a wonderful salesman. He was helpful, fair, and truly seemed interested in helping me. His ingenuity helped us gain a fair price for a good mattress. It was quite a fun buying experience, from a highly valuable and very interesting person. I recommend going to Cameron for your mattress needs.

Tiffany was the sales woman who helped me find the perfect mattress. She not only answered all of my questions and gave me details about each product, she was also kind and patient with me (I can tend to be indecisive).

My girlfriend and I were in the market for some new pillows. Our regular ole Target purchases just werent holding up. We decided to shop around for some higher quality pillows, and stopped into the store to see what our options were. Tiffany recommended we try the coconut bliss pillows, and I cant say enough how much weve enjoyed them. Our nights of sleep have been just that... Blissful. Thank you Tiffany and the rest of the Mattress Firm team!

Stopped in mattress firm at the kenwood location today I already had an idea of what I wanted they did not have the item in store but the salesman Sean was informative and it was an easy process ordering the mattress I was looking for.

LOVED the service at the Kenwood store.Tiffany was beyond FANTASTIC!!Bought a bed a few months ago that did not agree with my back and muscular dystrophy.I was able to return and exchange it for a bed I did want with NO HASSLE..I STRONGLY RECOMMEND Mattress Firm, Kenwood location. ALL sales reps were pleasurable to deal with, ESPECIALLY Tiffany!

Tiffany was very personable and helpful. She knew how to manage her time with all her guests.

My husband and I stopped in looking for a mattress for our upcoming baby. The staff not only listened to what we each wanted but was able to find a mattress that fit all our needs! I love coming to a place where the people are not only honest but super friendly!!! I highly recommend this store!

The Kenwood store was amazing! We worked with Tiffany and she got us a great deal. The dream bed lux is the most comfortable bed I have ever laid on. I have been dreading mattress shopping for close to a year now, and they made it fun, easy, and fast. No stress, no worries. My husband and I feel so blessed to have worked with Tiffany and the team at the Kenwood location!

This location was great! Great staff and very friendly. Nick went out of his way to help us find the right mattress for an affordable price. I am definitely recommending mattress firm and Nick to any one I know.

Gta experience. Tried every mattress in the place. first time buying a mattress and went in not knowing what I wanted. Ended up leaving with a mattress!

Mattress firm representative Paul was very helpful, informative, & professional! Weve purchased our last 3 mattresses here & will continue to go back in the future.

Great experience. Tiffany was very knowledgeable and made it fun. Will definitely refer friends.

Tiffany was pure amazing! Helped us out tremendously. Was able to find the perfect mattress in our budget range. I sleep very hot and she introduced me to a cooling skin. Can’t wait to have the perfect sleep. Went to numerous other places to shop for a mattress and left because I felt like I was being sold a mattress to hit sales numbers vs selling a mattress that fits our needs and wants. I didn’t get that experience with Mattress Firm. Highly recommend Tiffany and her team.

This was my first experience buying a mattress of my own and Tiffany made it painless, and affordable. She was very knowledgeable, friendly, and genuine. She was very helpful with our delivery process as well. I would highly recommend visiting the Kenwood Matress Firm!

Paul at Kenwood location was knowledgeable and experienced and helped me to make my purchase !Thank you Paul!Elena

Bill was AWESOME! Such a great and easy experience! 10/10 would recommend

We just bought a mattress for our first home and had a great experience here. Cameron helped us and was so friendly and knowledgable. My husband and I have differing opinions on mattresses but he was able to personalize the experience and give us a great recommendation. Although it took us a while, he was very patient and gave us great info on each brand. Would definitely recommend going here and getting help from Cameron.

Luis was very helpful in my familys search for a mattress. My wife and I tried numerous mattresses within the store and Luis was knowledgeable about each. He also listened to match our needs to the various mattress options. We were able to find our ideal Tempur-pedic mattress selections and are huge fans of the sleepys cool pillow and black ice luxury pillow! Delivery and set-up were hassle-free. Very grateful for the service and assistance we received in both selecting a mattress and with coordinating delivery logistics.

The sales guy I had was wonderful. He is very intelligent and knows what he is talking about. He was very patient and understanding. I liked the experience I had here at mattress firm and I did purchase a bed! Would recommend.

Tiffany was awesome in helping me choose the right mattress. What could have been an overwhelming experience as there were so many great mattresses to choose from, Tiffany had me describe comfort levels, sides vs back sleeping and helped me pick out the perfect mattress for our family. Thank you, Tiffany.

Cameron took great care of us at Mattress firm. It was my first time buying a mattress and he showed me everything I needed to know. It didn’t feel like someone just trying to make a deal off me; he seemed honest and caring about the sale! I will be coming back here whenever I need to buy a mattress again and recommend it to others.

The young whipper snapper, Dan LaVoie, did a great job in helping me make financing work.He went above and beyond the call of duty.He had great product knowledge and helped me make a good buying decision.Good sense of humor that relaxes people.He would make a great sales trainer for your firm.The world needs more people that causes others to smile.

Man! Cameron saved us when we moved into town and our moving truck decided to take an extra week. We walked in, Cameron walked us through options we could get delivered quickly and then we realized that we could get a rolled foam mattress in our car - BOOM! Brand new very nice mattress same day. He also gave me some great rec’s for dinner in the area. Awesome service and experience.

We came in today to look for a new mattress and Tiffany was so helpful! We really didnt know what we were looking for and she helped us learn about our options and decide what works best for us, and at a great price. Highly recommend this location! Thanks Tiffany!

Sales representative was knowledgeable, professional and helpful in providing all aspects of the sale. Thank you.

Had an easy and painless experience purchasing our first mattress with Tiffany (who was awesome). Mattress firm has a very methodical process in place to quickly narrow down the mattresses to fit our preferences. Definitely recommend :)

Heat service and the mattress is great

Very professional staff and informative. Able to narrow down the type of mattress we wanted quickly. They allowed us to be on our own and did not hover.

We were greeted immediately and staff members were friendly. The sales associate answered all of my questions and was very knowledgeable. Overall, a great mattress purchasing experience!

Visited the Kenwood store looking for a value purchase for a replacement/future guest mattress (we plan to upgrade soon). Cameron was super efficient and didnt waste my time showing me items that were out of my intended price range. I was in and out within 10 minutes and after visiting a few other local stores after just to check, I was able to call in and place an order with no hassle whatsoever. I even decided to get a slightly better mattress too given the current sales offering!

I cannot express the level of appreciation I have for the level of competency and clarity and conviction Tiffany has for her products and clientsI came in for 1 mattress and bought 4 mattresses and 2 pillows because of her care.She understands service and how a customer makes decisions extremely well. I nominate her for employees of the year !!

Tiffany was amazing and the customer service was great. I came in looking for a mattress, because I was tired of the old one I had and she made sure I found the right one!! She showed me different ones and made sure I was satisfied before purchasing. I had a wonderful experience and would recommend everyone I know to MattressFirm in Kenwood, OH!!!

Such a great experience here! Tiffany was amazing! She walked us through the whole process and made it extremely easy to buy a mattress! Definitely would recommend this place!

Sean was helpful, friendly, & knowledgeable!

We worked with Tiffany and she was super helpful! She made sure we understood each bed and found one that worked for us! I would definitely recommend this store and the process was easy!

Nick is a great salesman! If you need a new mattress I highly recommend going to see him at mattress firm in Kenwood. Jacqueline was also very helpful in assisting us as well.

Tiffany was super! She was a great in helping us find our new bed! Mattress firm also had an amazing sale going ! We came back to order our bed here just because of the awesome customer service!