Damian was extremely knowledgeable and helpful in my choice of a bed that will fit my individual needs..He gave me a quote when I visited the store and was able to finalize my purchase over the phone the next day... I never felt pressure to purchase and he seemed to want to make sure I would get what I wanted in a bed. He answered every question that I had and I felt very comfortable with his responses..He also set up a speedy delivery for meso I will get to enjoy my bed in the next few days..Thanks Damian and Mattress Firm for being so helpful..!Douglas BrownOxford, Ohio

Damien was polite and professional. He was working alone, but he managed to help me and another lady at the same time. After talking to him about my needs, and especially my budget, Damien was able to help me choose a mattress that matched my sleep needs and my budget. I did not think I could afford an adjustable bed, but the sale was great and I’m excited to have my bed delivered today. I was so happy that they had next day delivery.

I DESPERATELY APPRECIATE THE EXCELLENT CUSTOMER SERVICE I RECEIVED FROM THIS LOCATION. BOTH OF MY EXPERIENCES HAVE BEEN ABSOLUTELY WONDERFUL. I MOST APPRECIATE ERIC HALSEY AND SUPERVISOR DAVE FOR HEARING MY CONCERNS, AND GOING ABOVE AND BEYOND TO ENSURE I FELT MOST COMFORTABLE W MY SHOPPING EXPERIENCE. I WILL DEFINITELY REFER MY FRIENDS AND FAMILY TO VISIT THIS STORE ON THEIR NEXT BED SHOPPING EXPERIENCE. GREAT JOB GUYS!! MANY, MANY THX

A very pleasant and easy experience with delivery in two days. A real plus... Kudos to Eric who helped us!

Eric H at Mattress Firm was super helpful. We werent sure what we type of mattress we were looking for when we went into the store but Eric was able to help us by educating us about the products they carry. Delivery was fast. The products arrived on time and when the delivery driver showed up they were in and out. Great service all around.

We were satisfied with Mattress Firm store on Glenway Ave, but the delivery from Reliable Moving was a total disaster. They damaged my wall and hall and stair carpet. Its been a month now and no results. They have said they didnt cause any of it that it was like that when they came, which is not true.How is future purchase going to fix my damages now. Take care of the damages and there might be a future purchase. Thank you and you have a great day.

Keith McGuire is a fantastic salesman who cares about his customers and wants what’s best for their needs. Our many thanks for providing our family with a quality mattress within our budget.

I was asked by my neighbor Ms. Shirley to help with an issue she was experiencing with Mattress Firm and was getting no satisfaction or help from her original salesman or his manager. We filed a warranty claim and it was approved. Upon arriving to the store with the approval letter we were greeted by a very professional and customer oriented salesman name Terry Payne. Terry was very helpful and spoke with a pleasant tone. Nothing like the treatment my neighbor experienced from the other salespersons/manager prior to me assisting her. Terry asked my neighbor, Ms. Shirley G. to try out various mattresses in the store to try and determine what mattress she was satisfied with. The end result he was able to satisfy the customer with the firmness she was looking for in a mattress, and a WIN for the company because it was an upgrade, which she paid the difference. So with Terry’s professionalism and soft customer service care this was a win win for both parties. I will say Terry is someone I would want representing my company!!

Damien was fantastic. Could say more for the sales manager. But I don’t think he deserves it. See Damien he will take care of you at the Western Hills store

Was very happy with mattress and friendly, helpful service at Mattress Firm

First time ever coming in!! I was looking for something quick that I’ll later upgrade and I was shown so many things . He wasn’t trying to upsell me on everything he genuinely listened and helped me and made this move so easy. DAMIEN ON GLENWAY AVE IS THE BEST!!!!!

The Rep was knowlegable and helful especially after I had some many questions on store vs internet

Great experience!! Staff was friendly, helpful and knowledgeable.

Very reasonable. Damian was very professional and helpful. Took his time and showed us a variety of options.Highly recommend.

The salesperson was very welcoming and professional- he matched the mattress to our needs and far exceeded our expectations ! Highly recommend the stand alone store on Glenway!

You charged me $ 99.00 removal of old mattress and box spring which your delivery men did not remove as per order with Davin.I want you to credit my visa for the $ 99.00.Your cooperation is appreciated.Have Called twice for Davin but I have yet to hear from him.I also unhappy for your lady that answered the phone yesterday who hung up on me when asking to speak to someone else since Davin was not there...her gesture won’t be good for business.Thank youJohn Di Girolamo

Fully enjoyed the experience...Damien was very knowledgeable about the products and answered all of our questions! Cant wait to try our new mattress 😉

Salesperson is very respectful asking how much I wanted to spend let me try several of the mattresses walk me through the whole thing it was really good . Very nice customer service.

Friendly service! Gentleman was so helpful and found me a great mattress to purchase within my budget!

Damien was an amazing ❤️❤️ help for choosing the perfect bed 🙏

Great experience so far, mattress was available and able to deliver in 2 days! Salesman did a great job

I purchased a plush mattress from Shane Mcmanus. He helped us pick out a quality mattress for our bed. He was very attentive to our needs and polite. If your looking for a quality mattress go to Mattress Firm and ask for Shane Mcmanus. Thank you Shane for the excellent customer service.

This isnt a review of the mattress, mind you, as I have yet to sleep on it, but my service experience was great. Wilson not only helped me find a comfortable feeling bed at the right price, but he hauled it out to my car himself! Would definitely shop at Mattress Firm the next time Im due for a new mattress.

Paul showed excellent customer service. He answered all my questions and assisted me with the best mattress I budgeted for. Paul also informed me of what to expect upon delivery. Great skills

Paul was very knowledgeable, patient, and accommodating during our visit to the store. We found a mattress we really liked yesterday and it is scheduled for delivery tomorrow. Paul also showed he cared for his customers by wearing a face mask properly the entire time we were there. Unfortunately, this wasn’t the case at another retailer’s store we visited earlier in the day.

My husband and I were greeted right awayWilson answered our questions but applied no pressure at all. Even though it was near closing time, he encouraged us to take all the time we needed. He made the purchase of our selection very comfortable and easy. Wilson is a great salesperson- pleasant, humorous, knowledgeable, and helpful but not pushy. Thanks!

Nice, helpful people and they actually help you find what you are looking for, not pushy like some places. Right now you get a free pillow of your choice with a purchase !

Wilson was extremely helpful. He took his time with me. Answered all my questions. Pulled several mattresses down and let me try all of them with no pressure. I liked the very first one he showed me. This mattress is for a guest bedroom so I wasnt wanting to pay that much for one. He did some checking and found that same one on Clearance. He explained that once I signed for it there would be no returning it. I understood all he told me and agreed. He was an excellent no pressure salesman.

I have not received our bed yet because they said we had silverfish. I spent over $100 for the items needed. I never saw any. I checked on google to see what they looked like.

Zach was so much fun and helpful - who would have thought I’d laugh while getting a new mattress. Great prices and selection - was my third mattress store that evening and I bought immediately from this location.

The sales associate was awesome! He was knowledgeable, patient, friendly and did not pressure us to buy. He made the buying experience easy. We are looking forward to our new mattress!

I cant wait to it come so I can get me a goodnight sleep.

David was super nice at helping me pick a new mattress that was comfortable and within my budget.

I was very pleased with Zach Copenhaver and all his help selecting the correct bed mattress for me.

Wonderful experience with Terry!

Quick and thorough service.

Staff was very helpful and friendly.

It was really nice I was treated very respectful and I’m gone refer my friends and family to get there new mattress from there

Good prices for decent mattresses. The salesperson was super. The bed I chose wasnt exactly what I wanted, but these guys went above and beyond to help me find a better one, even after the first one was already delivered. Good service.

The guy we met inside was super helpful and the box spring we got is nice and comfy 👍

Great service. Lots of help and explanations for each brand and type of bed. Offered advice and answered all questions we had.

Cameron is AMAZING! Best customer service of any store and so knowledgeable. Ive bought 3 beds with his help and couldnt be happier! I cant say enough great things about him.

My wife and I knew we wanted an inexpensive full mattress and box spring to upgrade our daughters bed. We were able to get both for a great price, from a nice crew, and pretty quickly. Our only complaint was the box spring had to be re-stapled in a few spots since the lining was ripped.

This store is amazing. They offer a wide selection of top name brand mattresses, at great prices. From the moment that we walked into the store and was greeted by Joe, to the moment our selection was delivered, we were treated as appreciated. It is not easy picking out something so important as the mattress that youre going to be sleeping on for at least one fourth of your day, everyday. I am a chronic sufferer of back pain. So a good nights sleep is very important to me. Joe was not just informative, he was compassionate to my circumstances. Taking time to ensure that I was spending my hard earned money on a product that would be best for us. If you are in need of a new mattress, you will not be disappointed if you stop by, and ask for Joe!

Great service super friendly and extremely knowledgeable all for a great price

I was in and out in under an hour with delivery scheduled for the following weekend. Only had a vague idea of what I wanted going in, but the store is set up so you can figure out your preferred firmness and then try out different mattresses in that category following their color coding system, which is super helpful. This was as great an experience as mattress shopping can be.

My husband and I purchased a Mattress from Mattress Firm a while back and recently went to the same location to purchase a new frame. After we purchased the frame and got it home we realized we would need some help with assembly. We went back into the store and explained the situation to the salesperson, Michael, who empathized but explained the only way that they could send a truck out there was with an order for delivery. As we were walking out of the store, thinking we were going to have to figure something else out, Michael offered to come in after his shift and assemble the frame for us. This salesperson went above and beyond to make sure we were taken care of, and as a result, Mattress Firm has earned a customer for years to come.

They were great, no pressure salesman. Offered information when needed and really helped us find the right bed. Would recommend to anyone. I felt the same way at their clearance center as well. Good people.

Joe was super awesome today. He went above and beyond the moment I walked in. He was even able to request me a credit increase to get the bed I wanted. Great friendly professional....thanks!! Im so happy I came to this particular location

I was looking for a full size mattress and the salesman offered no real info on the different mattresses in the store. I also ask about sales and he said the only sale was 6 year financing. Thats not a sale. Then as we were leaving he ask my daughter when we might stop back and he said hed take $100 off if we came back again. Very shady dealing.

Joe has been nothing but helpful and accomadating. Great customer service and an honest no nonsense approach to helping clients. Thank you for making me feel valued Joe. Ill come back thanks to him!

Seen alot of descent prices here when I visited definitely alot to choose from. Could see myself getting a new bed when taxes come.

Awesome experience! Antonio was our sales associate and he was very knowledgeable about the mattresses we wanted to look at. Very happy with the mattress that we purchased and would definitely return for future needs!

Thank you Joe for the help with choosing my mattress! Ive had the best nights sleep Ive ever had since I got my new mattress. I highly recommend Mattress Firm and seeing Joe!

Hey I jus went to store #020002 on glen way an the salesman Cameron Riley was great. He had a great attitude was friendly an knowledgeable on the products, he helped me get an increase on my finance and even got me a decrease on my total price. He did everything in his power to make sure I left with the bed my heart desired and nothing less. I would definitely recommend u guys go and talk to him if your looking for a new mattress he was very pleasant to deal with. Thanks Cameron u the man my brotha ✊💪💯

Just purchased our first mattress. Sales person Antonio was very knowledgeable and provided great service and helped us find the best mattress for us. I would recommend this store to anyone looking for good service and a good mattress.

Best experience ever! Joe was so friendly & knowledgeable! No pressure environment! If you need a new bed, I highly recommend the Glenway location!!

Had a great sales person, Joe Knaur, who helped me choose the mattress that was right for me. He was informed, courteous and handled the transaction smoothly. 100% satisfied with Mattress Firm and my mattress.

Easiest shopping experience with Joe and Steve today..always a pleasure! New beds? This is a great place

Went in to purchase a mattress and Joe Knauer was a great guy to talk with. Very easy to talk to and answered all of our questions. No pressure to buy a mattress and very laid back easy going.

Service was great. Stephen took care of us and was extremely knowledgeable and helpful. Overall it was an amazing experience.

Great Place to go! the manager Joe is a great guy and very knowledgeable ! We will be recommending this location and him specifically anytime we talk about our new mattress, which we love btw!! thanks Joe!!!

Joe is a great sales representative. Knowledgeable, honest, and straight to the point! We had a great experience at this store.

The store manager (Anthony) was extremely helpful, couldnt have imagined a better experience!

Fantastic staff! I felt very welcomed and not pressured, they were very knowledgeable and made my purchase painless!

Salesperson was very nice and helpful.

Joe was awesome! I came in last minute in desperate need of a mattress and Joe gave excellent service. Id definitely recommend shopping here for your mattress needs.

Joe is great. Extremely helpful. Leaving a happy happy man.

Matt sold 2 kingsize mattresses when we only went into the store to buy two twin mattresses. Pretty good I did not know we even needed the king.

Just stopped in for a mattress, Joe helped me out so much, helped me stay in my price range & worked with me to walk out with a mattress and a box spring for a great deal. I appreciate it so much.

Joe was great he was very knowledgeable and very helpful .He made the experience very good I would recommend this place to anyone Thanks again .....

Best place to go if youre looking for a new bed. I was treated with kindness and respect!

I had a wonderful experience very helpful and the price wasn’t bad at all

Great place steve was great very helpful with our purchase will refer to family and friends..

Joe was extremely help!! Thanks Joe for showing us all your different options!! Love the Clermont!!

Matt, if you need a great mattress come see Matt, he hooked us up.

I thought the servive was excellent. Joe made me feel very comfortable on the phone today. He even got my mattress to me a week earlier than scheduled prior earlier. To top it off he even sweetened the deal alot better by giving me the Black Friday deal price and a free mattress protector. Thank you very much Joe, and thank you Mattress Firm. EVERYONE GO TOO MATRESS FIRM FOR THE RITE PRICE N THE SLEEP THAT YOU DESERVE.

Very helpful was in and out. Found a nice bed

Thank joe helped me he was awesome great deals...

Very helpful. Wonderful beds at a great price.

Antonio was a huge help! We found the perfect mattress today!

Matt was great! If you need a mattress, get a hold of this guy.

Glad i stoped by good experience joe helped me out alot i like this store alot

Extremely polite staff, friendly and patient, satisfied with all 3 of the matresses I bought from them. Would reccomend to friends and family.

Was able to get a box spring mattress after the store was already closed with excellent customer service. Thanks Joe at Mattress Firm

Great service and information by Antonio, thank you!

Joe will take good care of you

Nice. Comfortable,King size bed!!

It was fast and the employee was very helpful

Very pleased Joe the salesman was excellent

Wilson was excellent help for a frustrated customer

Matt was extremely helpful and pleasant.

NICE COMFY BEDS.

Overpriced.. sales guy has weed problem but I would too if I,sold matresses

Joe did a great job

Very knowledgeable and very helpful

The Service was great!!!

Too pricey

Very expensive