The staff is always nice and helpful with anything you need. Love their wife range of products.

I went and purchased clip-in extensions from the store and what was labeled as the color #2 and also 100% human hair.. when I got home and took out the extensions it became very clear that the item was not a #2 color but a totally different color #4.(see last picture, I compared what a true #2 clip-in should look like vs the #2 they sold me) It had streaks of red in it and also red yarn and white yarn mixed with in the hair, clearly showing that it was not 100% human hair but had been blended with other material. this was nowhere advertised on the packaging that it was a human hair blend. more importantly the color was completely different. I called ahead of time and explained to the manager that the hair was completely different from what was labeled. He asked me on the phone if it was in its original condition and I told him that I had opened the package and thoroughly examined each clip in extension, although I had not worn the hair, and he said that it was fine to come back and do an exchange. When I got there he refused to give me an exchange or my money back claiming that he could not resell the hair. So not only did he lie to me on the phone, but I asked him why he would want to resell an item that clearly is not as described. He went on to say that there are different variations of the #2 color, which is true to a certain extent, but this was clearly not a #2 color. He didnt deny that but he kept insisting that he couldnt resell it. I think this business should be called out for advertising and selling products that are CLEARLY not as described. It was not the correct color that was marked on the package and it was not 100% human hair but a blend with other synthetic products which was also not put on the packaging. The fact that this store was willing to knowingly sell a product like this and then refuse to issue an exchange or refund once it was brought to their attention, is unacceptable!

It was clean and friendly, she was very helpful too. I had to return what I bought it was too big for my wig-and had no problem trading it in!!

Nice place to shop the young lady that assisted me was very helpful and polite. Good customer service. Thank you.

I received excellent customer service today..I will definitely return to buy again..

My favorite hair store… they always have what i need.

I live kinda far and needed help picking out hair and two nice ladies helped me with a great smile on their face 😊

Hair, clothes, shoes, purses, lashes, edge gel, oil sheen, braid spray everything you need for hair grooming . Fast and friendly service.

I travel clear across town just to go to this location. Since this store has been open, I have never had a disappointing experience. The employees and owners... No matter who they hire, are always helpful. Its the genuine love that they show whenever I am there

Nice hair store have a lot to choose from staff is very helpful especially patrice 😊 and their wigs are way better priced than anywhere else in Cincinnati so this is my new found favorite hair store and I got these really cute stretch sun dresses out of there 5 bucks a peice or 2 for 10 bucks this store is where its at !!!!!!!

I usually have great experience until 3/19/21 they accused me of stealing. They wouldnt listen to me then scurried to the back to watch cameras. The man popped back out to see if I was still there 10 mins later then went to the back for another 10 minutes. Finally he came out to look at my merchandise again turn away to tell it was mine. HE wouldnt say sorry until my back was turned and was trying to give me a mask he thought I was looking at. Not only was he running out to my car taking things out of my hands, telling me what he thought I did, ignoring me and my friend that was with me, he had me wait in display of the whole store as if telling the rest of the black people in the store to not steal from us or else! Where was ALL that energy you came running out of the store with and why was it not applied to what you think was an apology.

Lots of hair products. Wig are expensive.

They always have what I need. My go to beauty supply

Have a good selection of things. Will be back for my extensions next week

Great service and nice products. The people who work here are very nice and helpful. It was worth the trip from Batavia.

Awesome beauty supply store and have the best affordable wigs. So much that my wedding and bday wigs were perfect that I purchased from here.Without the help from the ladies that work there, I dont know what I would have done.

Didnt sell the items I was looking for. Outfit I wanted only had one size small. Wigs are synthetic and expensive

I seem to had needed to get me a scarf! And got a little bit more than needed.

I did dislike this place it is very good for hair and fancy face masks ☺️

DONT GO HERE!!! They dont allow returns on damaged merchandise. After me Insisted on the male owner exchanging the product the African American employee gave me the wrong product. I returned to the store to exchange the product, she lied saying they didnt have the product I needed. I went to look myself and found several of the item on the shelf.She then took the item to deactivate the security sticker and one word lead to another, they call the police and refused to give me the item. I retrieved the item and called the police myself.They told the police officers that they were banning me from the store, like I would give them another red cent of my money.They follow you around the store as if everyone is a thief making your shopping experience HORRIBLE!!!There merchandise is more expensive than other stores carrying the same products.Superior in Tri-County is the BEST and less expensive!!!

Always professional, clean, and friendly atmosphere..love the hair,prices and helpers. Very nice place

I think their prices are about average. However I feel that although packed with merchandise it is neat and organized and well lighted. More of a pleasant atmosphere. I liked that there was an employee that greeted me pleasantly asking if she could be of assistance.

Has clothes, eye lashes, sandals, hair, jewelry and more.

Great place to purchase hair and hair care products

Always an excellent selection and good price

Superb store..bright and inviting. Well stocked with what you need

I just hate it

Where to begin. I wish I could give them zero stars. The guy that owns the place is so rude. I’ve never witnessed this type of behavior in a retail store. I refuse to spend my money there. I did find a nice wig at star wig and beauty supplies.Beware! And don’t waste your time.

First time in this hair store. Customer service was great. It was clean they even have mask and hand sanitizer at the front door for customers.

I have went to this Hair Supply Store with my 20 yr old daughter several times, they also have clothing, jewelry, lip-gloss, nail polishes & handbags. There is also a Sales Associate that works there sometimes, that is very helpful, & its not the owner or his wife ☹

The employees was kind but Im an older lady and I felt rushed, if you try on 3 or more wigs you have to buy another wig cap for $1.00. store had nice clean selections. It was my first time there and I needed more attentiveness

Love this place. From the owners to employees so helpful and nice. Ask for Dee she is the bomb. Me and my mom come here a lot. Nice quality of hair even the cheap hair is good quality lol.

Lots of good stuff in this beauty supply store

My first time in there the young lady was helpful, I can see its a new establishment no one was in there but me the owner and another old lady . They have more selections on produtcs you cant find at any of the other hair stores and the price is right: I bought hair color accessories, and conditioner all for $15.00 and Im about saving money my new hair store.

I love that the store is neat and organized. The people that work there are very friendly. I do think some of the prices are higher than other places

Every Visit Has Been Pleasant. Staff Are Helpful and Friendly

Great options and good customer service

Had to order from Amazon

Very unprofessional and tacky service from the workers...... I’ll never spend another dollar here again

But they will follow u around the store like u stealing if u black.. Only if u black though

They always have what I need

One of few hair stores I will patronize. Owners appear to appreciate my business.

After looking at pictures of this store and reading the two previous reviews, I decided to give this store a try today. I cant believe how great this place is! The people that work there are extremely helpful and informative. I found just what I was looking for and was treated wonderfully. I wont shop at another hair store again. This is the place!

I love the customer service. They have a person on the floor who will actually assist you!

I dont go anywhere else. Best customer service. Healthy selection of all hair care needs for Af Am women.

Had exactly what I needed, other than the smell great store full of supplies for all

I have been in this store a few times abc everyone was nice, but the most recent time I went in this place the Asian man the owner was super rude to me I picked up a pack of hair from the wall but after I got done getting the other things I needed I decided not to get it anymore and even I went up to the counter to get rung out he kept asking me about the pack of hair what happened to it and I was like I put it back up I have hair at home and then he kept saying he did see it the hair as if he was accusing me too have stolen the hair, then when I was leaving he made me show him where the hair was and I pointed he went back to go get it and said it in the wrong place make sure u put it in the right place, all the hair looks alike to me like I’m pretty sure I’m not the only customer that has put something back in the wrong place, I thought it was very wrong he A. Wrong he called me out in front of everyone in the store and B. He was wrong for accusing me of stealing . I’ve never been accused of stealing I was so upset . If you live in this area there are a lot of other hair stores that are ran by nice people . DONT GO TO SMART HAIR.

Won’t be back here! They treated me as if I wanted to steal the merchandise when I wanted to look closer at the merchandise! If you want me to doesn’t my $300 plus in cash then I suggest y’all stop treating the community that keeps your doors open this way! I wish there were black owned hair stores here in my area! Terrible service and I will not drop one coin in here!

Customer friendly but a little expensive compared to other supply stores in the area

One of the best wig stores in the city and great customer service

Omg they were so nice and friendly. They do not make you feel like a criminal. My favorite beauty supply store now!!!

Amazon hair store.The store owners are always willing to work with you and your budget when it comes to finding hair which is why I take all my clients here. They also have a large and great selection of all types of hair, human and synthetic.

Very nice and friendly. Good place to shop.

The best hair store one of my favorites very good customer service

It was ok i just think they really dont know how to treat people

The way the store is set up, it was easy to find what you needed. But if for some reason you are not sure about a specific item, there are people in the store that work there can help.

Great Service and Products

Love going in here. They always have what I need and then some at good prices.

Customer service is not the best.

Its ok. The price are touch and go. And they need a bigger variety of crochet hair. But Id definitely go BK.

Alot of variety of all hair care products to choose from. Nice hair selections.

Best selection and best prices. Excellent service as well

An nice beauty supply store that has all your hair and make up needs, they also has some nice apparel in there too

Awful...I bought hair from their aliexpres bundle deal and it is horrible! Ive only had this hair for 3 weeks and I washed it about 2 days ago . It has been RUINED! I bought the bone straight hair and after washing it, it is sooooooooo tangled and frizzy. Even when I flat iron it, it immediately Frizzell you to twice the size it should be. No matter what Ive done to try and fix it, it is ruined. Unbelievable

I live right up the way from here. I absolutely love the service, the informative people, and more then anything, the stock. Excellent place to go to get your hair products.

If youve been to most beauty supply stores in Cincinnati you know a lot of places can be cramped, unorganized, or out dated. This place is organized, spacious, stocked and has friendly staff. Such a great beauty supply store.

They always very courteous and helpful

I love this store, nice and cleanOwner and staff,makes you feel welcome and appreciated,great prices on hair...

The best! Great variety... Super organized

The go to place for my family hair needs, great staff.

I would not recommend this place. Bad services

First time there today!, everyone was super nice..the staff was informative and they are reasonably cheap!!. Definitely my go to store now.

Always helpful when I go and pleasant. Good quality products

Greatest selection of wig and weave caps. Need improvement on customer service at front.

Dont go here, they are overpriced. They dont exchange or refund. Even if your product is unopened&unused.

I love this store! Its wayy better than the past hair stores Ive been too. Smart Hair Store has everything your looking for and a price thats worth it. I reccomend this store 100%

Great service! Nice variety of hair and products.

Very nice people that works in the store very organized.

It was very nice and the young lady that works there was very helpful.

Good selection of products, Dee was very helpful and informative, ask for her

It is an amazing store and the people there dont hesitate to come and help you right when you walk in and the store is neatly organized

Nice place just dont offer alot of hair choices

Smart Hair Store had a wide variety of hair products.

Owners are always so nice and helpful.

First time. Loved it!

Nice store.

Nice people, nice place

Prices could be a little better

The owner is super nice .

Good selection, fair prices.

They just dont have much for blondes.

Lovely people there.

Wouldn’t go anywhere else.

They are always friendly.

Clean store and friendly staff. This is now my new hair supply store.

They appreciate their customers

Good hair selection

Very helpful employees

Always extremely nice and helpful!!!

My favorite in the city