Everything was great up until signing the papers, I felt a lot of pressure to buy gap insurance and now I wish I wouldnt have. I didnt want it and I dont want it. I said it several times, still the pressure. In the beginning they gave us everything we wanted easy to work with. Second guessing the pressure sales at the end of the process in a closed door room, didnt like that at all.

Jeff in Service went above and beyond in helping me get my car serviced. He checked in and worked with us through inspection, drop off and pick up to ensure everything was taken care of correctly - made the experience simple and personable!

I really appreciate Northgate Fords service department. The customer service associate was quick to respond and always delightful. She had the answers to all my questions and provided me with detailed explanations. The technicians quick diagnosed the issue and repaired it. I am confident that their multipoint inspection makes sure my vehicle is ready for a cross country drive. Thank you for taking such good care of your customers! I wouldnt take my vehicle anywhere else.

Would like to thank the staff of Northgate Ford once again for great customer service. I just purchased my third vehicle from them. Many thanks to Jamel Simmons for working with me and getting me such a great deal on such a great vehicle. Thank you.

I visited the Northgate Ford dealership for a power window repair on my 2011 Ford Edge. This car was purchased at this dealer and they have always been accommodating to my service needs. This visit however was over the top professional friendly and knowledgeable. Kim was my service tech she was welcoming and listened when I spoke. She helped me get the repair done timely in addition to helping me to order new floor mats for my husband’s F150. Nothgate Ford needs to recognize the employee they have. Thank you great job!

Jeff and Christina were both great service representatives! Both were highly professional yet friendly and engaging. They got me in and out in less than an hour. Will not hesitate to return when needed.

Connie was pleasant and really seemed to care about me and my business. Everyone was professional and the experience was positive. The work was completed properly and in a timely manner. Thanks!

The most amazing experience. Mr. Andre listened to what I wanted & the price I wanted to stay at. He kept me at my budget & I now have a car that I love. He stayed with me for the entire process. Alec was also very helpful at giving me options to help me stay under budget while picking the right coverage for my vehicle. I was treated like family the entire time. They went above & beyond for me.

The communication should have been better than it was. I literally had to call/text my service representative for updates on my vehicle. She never would give me an update unless I asked. They did not explain in detail the issue with my vehicle and gave me a time frame of when my vehicle would be completed but did not meet the deadline.The good thing is that so far my vehicle works fine. Just timing and communication needs to get better.

Vance the sales associate did an excellent job working through the sale and setup of my vehicle. He was super transparent and helped me get my concerns taken care of upfront before I commuted to pickup the vehicle. By the time I arrived all paperwork and maintenance was complete and I was ready to go. Extremely friendly service and people, especially Vance. Would recommend and will go out of my way to do business with them again in the future.

Had a great experience working with Mike Gerrein. Couldnt have asked for an easier process. No pressure, no games. Ordering my truck was easy and painless. Ill be returning to Northgate for all my Ford needs.

My car was there for 5 weeks!! I do understand that at this time there is sometimes difficulty in getting parts. However, I am 84 years old and live alone. I was not offered a loaner car. Because of this I had to miss medical appointments, etc. I am thrilled to have my car back, and was surprised (and very happy) that because it was a defective part there was no charge. The people that I dealt with were all very nice. Im not really complaining, but do wish that I had been given something to drive while waiting for the repairs to be made on my car.

Thank you Northgate Ford for making my new car purchase experience so easy! Special thanks to Ed and Seth for being so great at what you do!

I had a small issue and both Connie and Trent took great care in getting this issue resolved. They were fantastic to work with and I really appreciate all their help!!

Very good! Jeff was very helpful explaining the answers to my questions. The time I spent waiting a little short of an hour. Jeff checked on me with questions to make my experience very easy and short.

The service department was friendly and solved my cars issue. Kim Rebholz was a joy to work with. She was professional and very helpful.

My experience here was fantastic. Low pressure. Vance Burris was great! I was working with another dealer who wouldn’t budge on price. Vance and team listened to what I was looking for and worked with me to get what I wanted at a fair price for all. Stress free and easy! Will be back when it’s time for my next new truck!!!

I brought a fleet vehicle in for a minor repair and had a great experience. Connie, the service advisor overheard me asking about an oil change and was able to accommodate that work too. She kept me updated with the repair status and even helped with an unusual parts request. I’ll be back.Thanks!

I personally had a great purchase experience with the team at Northgate. Jamel was prompt and professional through the entire process. What outlandish questions I came up with, he quickly had the answers.Also worked with Chuck and Seth to finish up the transaction. You could tell that they were going out of their way to ensure I was getting the best experience possible. This is how I will now gauge all car purchases from now on.

Everyone was extremely friendly and helpful. The truck I was buying was used and had a few minor scratches. The went above and beyond. They fixed the items I requested and doubled check everything and found a couple of blemishes I didn’t see and fixed those as well.

Andre is by far the most honest man in the dealership. He went above and beyond to help me get the type of car I have always wanted. He was open and honest, and I highly recommend going to see him for your needs.

Easy transaction, in and out quick. Sales person Jason was veryhelpful and had things ready when I got there.

This was literally The easiest buying process I have ever been through. I found what I wanted on line and went straight to the dealership. No haggle, no fuss, no banter....in and out simple and easy. They were all great to work with and I honestly never thought I would ever own a Ford (been a GM gal my whole life) but this might be the start of a beautiful relationship!! I love my truck and for the first time in a long time I have a vehicle that fits me personality, style and attitude!

Customer Service at Ford is great! The service there is top notch.

I am absolutely so happy with Northgate Ford. Everyone is so friendly and helpful. If you’re in the market for a car, ask for Andre! He is the absolute best. He is helpful, kind and so knowledgeable. He was honest and open about each step in the process. He answered any questions I had about my 2020 Escape and showed me all that I needed to know. Thank you, Andre and the rest of the staff!

I had a most enjoyable buying experience with Northgate Ford. Both my wife and I could not be happier. The experience was great, no hassle, no games and no gimmicks. On a whim I searched and found what vehicle I was interested in online went to the dealership. Rady, our salesman was terrific. Both he and Alec, in financing, were personable, friendly and professional. This was truly a no hassle experience. Would definitely recommend Northgate Ford to friends and family.

Had my oil changed as I always do. Owning a Mustang GT, I use Ford exclusively for my service. Northgate Ford is always fast, courteous and goes above and beyond!

My most recent experience getting my car serviced prior to going on a family vacation was extremely disappointing. I dropped my car off due to noises being heard near the driver side front tire. I explained we were going on a 6 hour trip and that I wanted a general all-points inspection to make sure my car was safe to take my family on our journey. The next day I was told I needed a new battery, 2 new tires, and had 2 oil leaks. The battery I agreed with, the tires I spent $500 on which I never do because I normally purchase used. The oil leaks, I did not agree with because I never had oil drip evidence underneath my car and never had to add oil in between oil changes. That job would have cost me $1500 on top of the $700 I was already spending due to tires and battery. I had explained from the beginning I did not have a lot in the way of funds because we were going on vacation. So I opted not to do the oil leak repair since I have seen no evidence of that issue. I asked if replacing the tires would take care of the noise I was hearing and I was told that it would....And then when I inspected the report on what all they looked at, they looked at nothing other than the tread depth knowing there was a problem around the tire area. Brakes and everything else went unchecked.Fast forward to 2 weeks later and the noise by the tire is still there and getting worse by the day. I had to borrow a family members car to go on our trip because I was not confident in the inspection I had received and the issue I brought in to be fixed had not been done. I could have spent the $500 I spent on the new tires on anything else for our vacation since I had taken from those funds to pay for the tires. Only nice thing I can say is that Kim was very friendly. However I am not happy with the apparent laziness of the mechanic. I will be seeking a new mechanic for major repairs and only be using Ford for oil changes in the future.

Probably the smoothest, fastest, and easiest new car purchase Ive ever made. Vicki Wilburn was my salesperson and was very transparent about everything. The finance guy (forgot his name) was also super nice.. they all have to try to upsell things but he was informative without being pushy. I bought an extended warranty from him at a good price.

The process of buying a car has changed by leaps and bounds. My fab sales guy Jason was awesome and worked hard to get me what I wanted.

Great service! Vance Burris was a great representative of Northgate Ford, who helped me find a car I love. They also got me in and out in a half hour with the paper work. I recommend, if you out looking for a car, check out Northgate Ford, they will take care of you 😃.

I want to take a minute to thank Kim in the service department.Kim is ALWAYS friendly, knowledgeable, and helpful! I had my car towed to Northgate Ford. Al I had to do was call Kim, and she handle my car problem from start to finish, and all in the same day! Thank you Kim!

My husband was really pleased with the quick and friendly service dept. highly recommend

MY experience here is always awful. Years ago my cousin who was a mechanic at Michel Tires told me that my transmission was going bad but the service dept here said it wasn’t to make a long store short, I got a new transmission at Montgomery Lincoln who correctly diagnosed my car. Ive taken another one of my cars in for a recall next door at Honda, great customer service & smooth sailing. This is my 3rd recall on the Lincoln we purchased here and every time it’s been a headache. I brought my car in 2 days ago for a recall & haven’t heard from the service dept regarding it since the day I brought it in. Called left messages cause I can’t reach anyone except the rude girl that transfers calls.

I am thrilled to see this dealership reflecting ME...a woman. The MAJORITY of new car decisions are made by women. The were quick to adopt Covid mask protocols and I felt safe in their waiting area. They did a great job on my brakes and later a wheel bearing that went bad.

I took my 2016 Ford Escape in for transmission issues. Turns out the transmission needed to be completely replaced. I hadnt even had the car for a year!!! Luckily I had the extended warranty coverage and everything was taken care of down to the penny and all I had to pay was my deductible. I love this dealership. Everyone I met was friendly and fun and had a good sense of humor. The only drawback I had with my experience was that I felt that the communication wasnt really there like I would have wanted it to be. My car was with Northgate Ford for almost a month!!!! I missed my car so much, but Randy and Steve and the girls up front were amazing. They even did my oil change (which I was due for) and replaced a tire that had a hole in it. I would highly recommend them to anyone. Thanks everyone at Northgate Ford!!!

Tom Schnur did a great job in working with us to get our SUV. The whole experience from the test drive to the finance department was excellent. This is the second car I have bought from them. I will buy from them again. Thank you all at Northgate Ford.

We always call Andre Singleton at Northgate Ford whenever we need a car in our family. He is honest, professional, friendly and always goes the extra mile to make sure everything goes smoothly. We just purchased two cars from him, and everything went without a hitch! We highly recommend Andre and Northgate Ford.

Jason Robb make this experience actually enjoyable, from the test drive to signing the papers he was awesome!! i love my new bronco! i will absolutely be referring anyone i know looking for a car to Northgate ford!!!

Buying a car is extremely stressful. The team at Ford, including my salesperson, Tom Schnur, listened to my needs and concerns. I was not a fan of extended warranties and hate the pressure put on me about it from other dealers. No pressure at all and a fantastic experience. Stress-free stem to stern.

A Straightforward and fair dealership with the inventory and excellent customer service that make purchasing a new or used vehicle a one-stop-shop. Thank you!

The service department here is a joke. I made an appointment a week in advance. Dropped it off at 8:30am. Called at 2pm and they still hadnt even looked at it. Called at 4pm and they said they would have to keep it overnight before they could even get me a diagnosis/ price quote.Edit to say that Terry up front was nice. Communication could have been better. Just whatever is going on behind the scenes needs reevaluated.

I have never ordered a vehicle before. I always picked one off lot. Tom Schnur at Northgate Ford went above and beyond to make sure all details I wanted in my truck were correct. When the truck was delivered it was exactly what I wanted. Thanks Tom. There were a couple of other issues but they were taken care of before I left that day.

Mr. Terry Fryman was very thorough and quite the tech manager that is to be very appreciated. Kudos to him for an excellent job all around. He certainly is a tribute to the dealership. Five stars definitely earned!

Took my moms car for a simple door handle fix. Service was good, a bit busy, but that just shows that people want to take their cars to them. A little higher than I thought, but I couldnt do the fix myself.Good job, Mom is happy!

Having just been in an accident, buying a car was not something I had planned to do. However, being a priority, I found an amazing Jeep at Northgate Ford. Now I’ll never want to go anywhere else! They were so inviting and helpful. I worked with Jason Robb who was awesome. He made car shopping, which can be stressful, easy and fun! If you’re wondering if this is the place for you to get your next car, let me help you decide! I wouldn’t recommend anywhere else! Kind and helpful people will welcome all there! 🙂

Thoroughly enjoyed buying a used truck from Northgate Ford! It was actually the easiest car buying experience Ive ever had.We live two hours away from Cincinnati and checked throughout the week that the truck (found on AutoTrader) was still available. We called our salesperson, Vicki Wilburn, to let her know we were coming up. Vicki thanked us for letting her know and assured us the truck would be ready when we arrived.After arrival, Vicki quickly put us into the truck (which was parked inside their HUGE garage) for our test drive. After coming back, we were able to get our trade-in assessed and came to agreement on numbers. From the time we agreed on the deal to the time we drove out of the dealership in our new truck, was about an hour! Vicki and the entire team worked quickly to get us out the door and on the road.Also, as we were leaving, Vicki realized we didnt have the code for the keypads on the doors. She quickly sent us the procedure to reset them while we were on the road, ensuring we had everything we needed without having to drive all the way back.Thank you Vicki Wilburn and Northgate Ford!

As most people probably are, car buying can be exhausting. I love buying from Northgate Ford and will only buy from Vance Burris as he is awesome and honest which at some dealers is hard to find. I can guarantee that you will love working with Vance as most of my family does. Thank you Vance and Northgate Ford for being awesome and treating people as people and not just a number. Keep up the good customer service aspect. I wont buy from any dealer who has rude sales people, but you wont find that in Vance. Keep up the good work Vance and please dont retire for awhile, lol...

I purchased a Vehicle with this dealer in May of 2021 for $8250.00 cash. I drove the car for about 2 weeks and had a rotten spark plug ( after being told the vehicles had been fully serviced and there are no issues). Of course purchasing a used vehicle I’m sure there would be some issues however purchasing a vehicle for 8k plus in cash i would think there would be minor wear and tear issues. Soon after the one spark plug was fixed i had to replace all spark plugs totaling another six hundred bucks cool get that fixed with no complaints. Now here we are august and the car check engine light comes on set an appointment and the company did not honor the appointment not only that they acted as if i never had an appointment to begin with and i had to show my appointment confirmation finally four hours after my pre scheduled appointment and being told that Northgate ford doesn’t service volvos (though this is where i purchased the vehicle and set the appointment for a volvo via phone and online) they decided oh they can work on the vehicle I was told my vehicle would be done by end of day which was a lie because the mechanic had to pick up for daycare. Then promised first thing next morning and the turned out to be later than that. Now i’ve paid 1300 dollars to get returned to me my exact same issues i was having before. I feel robbed and still have no car 4 days of missed workme My children have missed several days iof school. I feel taken advantage of and led too o

Sales and financing are great. Service however, is the worst you will ever experience. Bought a car from them in 2020 and it had problem after problem. We took it to them each time and it had more problems when we got it back. Finally took it to another auto shop and they said bolts were missing, parts werent properly put back, and wires werent latched and hanging on hot parts of the engine. They literally said it looks like a 5 year old tried to fix your car. They were unapologetic each time, and getting ahold of them is a pain. Would never recommend.

Kim in the service department went out of her way to accommodate my needs. She has been a pleasure to work with and extremely professional.

The people were very nice. I think we will continue to go there for the service on our vehicles

Had routine The Works oil change, tire rotation, and multi[point inspection. They were on-time with appointment and was able to wait for a short time as they did the work.Friendly service. Clean and comfortable area for waiting.

They treated us very well. Everyone was a reasonable person to talk to. No typical sales nonsense. Just good people trying to put a deal together in bad times for all dur to the Corona. I would not hesitate a moent to go back there. And, they are an hr away from our home. Great folks. Esp the Salesman Vance and the finance guy Seth. Seth helped us correct a mistake the next day and no argu,ent.. Best cr dealer I have any memory of going to in many years Also the young lady named Ashley. Very polite and down to earth.

Greg, met me at the door and held it open for me! Dan, my sales guy was no BS, transparent and a very nice guy (closed the deal on a Sunday!), John the finance guy didnt push any added packages that I didnt want and finally THE GM, Lisa made sure I had lunch for my ride back to Pittsburgh!!! Top notch all the way. Recommended 100%- very fair deal. Never felt the anxiety that can come with buying a car.Wonderful experience and hope the next car or truck I want I can find there!

Great service people who care about your car!

Mike Gerrein was THE BEST salesman. Called him the day before we came in and he had everything ready when we arrived the next day. Came in on his day off and we are very happy with our 2020 Escape

I am a Ford girl from a Ford family and I have dealt with a lot of awesome dealerships. When I purchased from Northgate Ford, my experience was great, but if I could give sub zero starts to the Service department, I would. This is the most unorganized, unprofessional, understaffed organization I have ever worked with. These guys need to close the doors until they get it figured out. Take my advice..... Dont take your car there for service!!! You probably wont be able to reach them by phone anyway.

On 2/2/21, my check oil light had come on. I got concerned because I knew I had over 1,500 miles before I had to get my oil changed. (A few weeks ago my Odometer just turned 20,000 miles...) so I called to see if they would be able to get me in that day. I spoke with Melanie, and she squeezed me in at 3:30! And I have to say they were pretty busy! Everything checked out, decided to get my oil changed anyways, but the fact that they got me in that day was awesome!!! Was there about an hour and a half, not bad!! When I got there I was taken care of by Kim Rebholz and have to say she was amazing! Very thorough, friendly, She went above and beyond to help me!! Thank you!!!I highly recommend Northgate Ford!!

Wonderful car dealership. Super friendly, great customer care, professional and quality service. Impressive people and business!

I went with my sister to look at a Ford Fusion. We had Andre as our salesperson. What a nice fine gentleman. He was very helpful in accessing the loan to begin with. He made sure she was comfortable with the car before they made a deal. He did everything he could to get the terms she could afford, and did. Everything went just as my sister had hoped. If I was to buy a new car, I would deffinently go to Northgate Ford and have Mr Andre as my salesperson.

Vicki Wilburn is wonderful to work with. This is the 2nd car purchase that we have made with her, and she always gets us into the car of our choice by being honest, hassle free and pleasant to work with. I am not a fan of the car buying process but Vicki makes it as stress-free as possible.

Lyn at Northgate was great and took care of my Mustang oil change!

This has been the best experience we have ever had while purchasing a vehicle. Everyone was informative, courteous, educational. Our purchase was handled smoothly from start to finish, even when we changed our minds a couple of times with choices. We will definitely go back to Northgate Ford, and would recommend Jason Robb in sales. He was very professional, but also made our experience comfortable and fun. Thank you!

Got a great deal on a truckANDRE was very helpful thru the processWould highly recommend

Ever since they combined Northgate Lincoln with Northgate Ford the service has went extremely downhill. I tried calling for days to make just a simple appointment for an oil change. I left multiple messages and left my name with multiple people. Then one lady said let me give your name and number to my call center supervisor and the service supervisor and they should be calling you. Well it has been three weeks and still no call. I was in the area so I stopped in to make the appointment which I shouldnt have to do. When I went in I told them I have tried to keep calling and no one returns my calls and they didnt even say sorry or acknowledge what I was saying. We have lifetime free oil changes there or we wouldnt be going there. I tried to schedule online but it is unclear which oil change I should chose that is the free one.

I purchased a 2020 escape a couple days ago and was very pleased with the salesman,Tom, and Alex who finished my paperwork. I would recommend Northgate ford to anyone looking for a great deal and great service

Honestly, I dont have a good thing to say about my experience and I will never be going back to Northgate Ford for any service of any kind at any time. I went in for a check engine light that was on and a few recalls that needed addressed. $600 dollars later I left with a new battery, an oil change and what I thought was a new purge valve (later found out they just cleaned a tube but did not replace the faulty valve). Four days later my engine light came back on and so did my passenger airbag light. Awesome. So I call them and they tell me to bring my car in the next day. When I brought it in they told me I was going to need to pay for the $125 diagnostic test again to address the airbag light, because, and I quote I can not prove that the previous work they did triggered that to turn on. Wow, OK. Well two days later they finally call to tell me I owe another $400 for a new purge valve because cleaning the tube did not work (which should have been replaced the first time) the diagnostic test, the service to the airbag connector tube, and two days of a rental car. I have never been more frustrated with a car company. Why they didnt fix this the first time I can never understand. Why they didnt make it right the second time I will also never understand. I voiced my frustration and they took off the cost of the rental car, nothing else. Like I said, I will never go back. I feel they took my money unrightfully and at the end of the day didnt even fix my car. Its been a week, so we will see what light magically turns on next.

Great place to work with. Tom is Amazing. He was very helpful & went beyond to make sure a had a smooth & easy process. He was completely honest & was never pushy. I definitely recommend Northgate Ford. Ask for Tom Schnur. Alec Conway in Finance is great too.

Northgate Ford does not mess around! I was having SYNC issues with my truck and was worried about having to replace an extremely expensive part. Angel the service manager and the mechanics did not give up. They found the issue and got me back to work on time. Their customer service was impressive!

It was our first time purchasing a new car from this dealership and Ed Woodyard couldn’t of made it any easier. I was in and out much faster than other dealerships. We will definitely be coming back for future cars. Thanks

Very friendly staff and easy to make appointments. Very comfortable waiting area and fast service.

Andre was very helpful during the buying process. His experience made everything easier and stress free.

Spent 4 months looking for a very specific F350 and finally found it half a state away in Cincinnati, Oh. Called them and scheduled an appointment to see in person and they accommodated me immediately! The process to purchase, during this BS pandemic, was VERY easy and painless! Trent Chandler & Andre Singleton were the best! See either one of them for excellent knowledge and service! I couldnt give 6 stars because they wouldnt let me! Looking for a Ford...take the time to head to NorthGate Ford in Cincinnati!

I had a phenomenal experience at Northgate Ford. I test drove here a while back and really really appreciated Jamels laid back manner. I particularly dont like a ton of unnecessary sales calls/texts/emails, but Jamel reached out when necessary and wasnt over the top about it (something I think millennials and Gen Z people very much appreciate). Jamel is really what made me decide to do business with this particular dealer. When it came to actually purchasing the car, Jason helped me and he had all the answers—a very smart and helpful guy who assisted in getting me the best possible deal (something I was very nervous about as a first time car buyer). Additionally, Jason took the time to explain exactly how this vehicle works after the purchase, which was so helpful since the car is a lot more techy than I am used to. Jason provided an absolutely EXCEPTIONAL customer experience. The manager also helped out getting me a lower interest rate than I even hoped for—absolutely unheard of. Overall, fantastic car buying experience and look forward to working with Northgate Ford in the future.

Dont hesitate to check Northgate Ford out. In particular I had a very good experience with Salesman Ed Woodyard. Hes a very nice person, very courteous, professional and was eager to help get me the answers I needed quickly without hesitation. Overall this dealer treated me better than expected so, I figure its only right to take a few moments and give them a few words of encouragement so they keep up the good work. Thanks Northgate Ford and Salesman Ed!

Took my 2020 Escape in for a recall on the rear camera and was told the process would probably take all day and possibly into a second day. I was surprised when my service advisor, Megan Cornelius phoned within 5 hours advising it was already done! I always have my car serviced there since they have excellent service!

Great car buying experience! Vicki went above and beyond to help find the perfect truck for me!

WOW EXPERIENCE. My salesman Andre Singleton was awesome. He was excellent in helping me feel comfortable in buying my 2020 Escape. Hes an excellent salesman. Thank you Andre.

This is the 2nd vehicle I have purchased from Northgate Ford. Sales staff are always professional and courtesy when I come up and explained key features of the vehicle.

We went to Northgate Ford to help my Mom and Dad buy a Car and we were very lucky to get paired up with Andre in the Sales Department. He was absolutely awesome and not only did he help us get the exact car that my mom wanted but he was also so nice and made me feel confident that my mom was in good hands. I really appreciate him and all of the help that he provided. If you are looking for a Ford vehicle, go see Andre at Northgate Ford.. He knows his stuff and he is very sincere and trustworthy. Thank you Andre!!

Jamel was great as well as Ashley with helping me and getting me taken care of.

Came in to trade my truck in and after speaking with a salesman about a car i would rather walk just the way the situation happened i would highly recommend going to another Ford dealer you’ll have a better experience than what i did

I dropped my truck off with no appointment due to a knocking noise in the engine area. The service rep (Kristen Glover) told me it would be a few days before they could get to it. I was fine with that. Later that same afternoon she called me and explained what was wrong with the truck. She explained everything in detail and i decided to have all the items corrected. Kristen informed me some parts would not be in until the next day. Kristen called me every day to explain what was going on with the truck and the status of my truck. It was service I have never received from Northgate Ford in the past 6 years gong their. Kristens service made me change my mind about Northgate Ford. I will be requesting her every time I bring my truck into Ford for service work. Kudos Kristen, keep up the GREAT service work.

Our salesman was Paul and we had a great experience. Smooth easy transaction with friendly service. We communicated with Paul via text for a couple of days because we live 1.5 hours from Northgate Ford so we knew most everything we needed to know before we came to pick up our new Explorer! I spoke with John in finance the next day to wrap things up and that to was a easy and quick transaction as well. We would definitely recommend Northgate Ford!

The worst place to buy a car, they sold me a car with transmission issues, claimed they put a new transmission in the car but the car is still having the same issues and told me to keep driving it and the customer service is awful

Great customer service! Defiantly recommend getting service done here.

Paul was our salesman. We had a wonderful experience at Northgate Ford. We saw a vehicle we liked at another dealership and Paul immediately worked on getting it to Northgate Ford. He didnt pressure us, was very informative and honest from the start. Paperwork and finance was quick and easy. We look forward to using Northgate Ford again in the future if needed.

Jason R. and the entire Northgate team is simply amazing. I preordered my Bronco Sport back in July and Jason was highly involved and communicative the entire process. He never made me feel like I was an annoyance or “just another online customer”. He, without a doubt, went above and beyond. Quite simply he is the very best in the business and a true asset to Northgate. If you want a Ford visit Northgate and ask for Jason.

Im not sure why I paid $140 just to CHECK my braking system. My car is a Ford. I think thats a little overpriced and bizarre. I didnt fuss about it or make a big deal but $140 just to look at my braking system is crazy. Im not too sure if my clerk was running up charges to see if I could cover it or she was just trying to make more money on commission? $140 just to check my braking system. Nothing else. Super ripped off.

Jason Robb helped me trade in my old car and get a amazing clean used car! He was super easy to talk to and was very knowledgeable about all the vehicles! 5 out 5 would recommend Northgate Ford!

With the exception of dealing with Lisa Cryder for a short time-the experience with Northgate Ford from start to finish was absolutely terrible. Having to deal with five people to buy one vehicle is absolutely ridiculous, from lack of information-consistency- & professionalism I would never recommend them what so ever.

Pleased with my experience purchasing my Escape at Northgate Ford. Vicki Wilburn was very knowledgeable and pleasant to work with. Alec in the warranty dept explained to me all the info needed to make a decision on warranty info

I had a great experience at Northgate Ford. The staff (Paige and Rady) were friendly and professional and the process was quick and easy. Pricing on my vehicle was very reasonable. Id definitely recommend them and be willing to do business here again.

Salesman Ed Welsh was very responsive and gave great customer service!

Jason Robb is the go to guy, a few texts back n forth less than an hour, drove off.

My #1 reason for returning to Northgate Ford was my Sales Rep Andre Singleton. This purchase was the 3rd consecutive vehicle purchase I have made over the past 4 years with Northgate Ford and each time I have returned to Andre to purchase from. I appreciate his Honesty, Integrity and his No B.S. approach when dealing with my wife and I. I will be trading in and buying my wife another car in about another 2 years.... I plan to go see Andre for that purchase also (God Willing!) I have purchased from others before in the past, but Ive always left the dealerships feeling like I needed to go home and take a shower. Purchasing from Andre and the other staff of Northgate Ford has been a pleasure and I cant say enough to commend them on my experience buying my F-150.

Ed Woodyard made my car buying experience flawless. He was courteous and professional. Northgate Ford has a huge variety of choices in cars, and I am very happy with my Ford Edge Titanium. I highly recommend Ed Woodyard, and Northgate Ford.

Jeff the service does a great job &

I purchased a Town & Country van from Northgate Ford about three months ago and we have had several issues with the vehicle since about two weeks after we got it. Started with coming out to the van with a dead battery on 4 occasions along with flickering lights inside the cabin. I brought it up to Northgate straight away and they could not diagnose the issue. The next issue was interment starting issues. The van would crank and crank but would not start. This progressively got worse. I took it to the closest Ford dealer to me (I live two hours from Northgate) and they were able to diagnose the issue as a TIPM failure. This part controls all the power and relays. It is part of the brains for the big relays like fuel pump, starter and electrical components. Royal Shield is saying this part is not covered under the warranty even though without it working the van is not operable.I have to tell you I am very upset and disappointed. Part of what drew me to purchase a vehicle from Northgate was that my Sales person Dan informed me that the van was thoroughly inspected and no issues were found and that if anything major would go wrong it would be covered and I didn’t need to worry. Well, that has turned out not to be true. I only had this vehicle for two weeks and from that point I have not had a reliable van. Leaving us stranded more than once because it would not start. Now I have a $1,200 bill to get this vehicle operable again. This is apparently the kind of vehicles that they sell on their lot They run for two weeks and then major things start going wrong.I am highly disappointed and frustrated that they sold me a van with a major issue and the reassurances that I was told have turned out not to be true. It is not acceptable that they would sell a vehicle that after only less than 3 months and less than 5,00 miles no longer runs. I contacted Northgate and they said sorry you are having issues and maybe you can trade it in. First time I have ever written a review on a place but I would make anyone aware who is thinking they are buying a thoroughly inspected and vetted vehicle to be forewarned this is not the place to go.