Kings Toyota: Service, Parts & Used Cars Location
9500 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
Kings Toyota: Service, Parts & Used Cars Location
Review №1

Darrell Gesell at Kings Toyota made my car purchase a great experience. No pressure sales, made sure to listen to what I needed for a Highlander. Had his manager hunt for the vehicle in their dealers they trade with. Fair trade price for vehicle I was trading in.Closing was easy too with Josh Cole. Best experience Ive ever had buying a car. In fact my husband made a deal this week for his new Highlander. Will be recommending Kings Toyota to anyone wanting to buy a car.

Review №2

I leased a rav4 in 2018 and decided to go with the buyout option this year. Eric Driscoll helped me understand all my options and responded quickly and efficiently to all my questions. It was a great experience. I’ve been dreading dealing with end of lease options but Kings Toyota made it such an easy experience. I also met with Mario to help with final paperwork. He was great! I would definitely recommend buying a car from Kings Toyota. They have been so great and easy to work with!

Review №3

I purchased a 2021 CH-R from Kings Toyota. I had a great experience. Everyone I dealt with was so courteous and helpful. Eric Driscoll and Mario in finance were exceptional. My car was on order and every week without fail, Eric let me know the status. That type of customer service is invaluable. Both Eric and Mario made me feel like I was part of their family not just a customer. I would recommend Kings Toyota to everyone. They did a great job from a to z. I will definitely be going back from now on for both car purchases and all of my follow-up appointments on my new car.

Review №4

Service was great! Check in was very easy. They worked on my car, and called me with updates and what they found, and then texted when my car was ready. My car is running great. All of the people I interacted with in service (check in and pick up) were very friendly and professional. I am so glad I bought my car and have it serviced at Kings Toyota!

Review №5

I had an urgent need for a 4Runner. Darrell Gesell approached us and listened to my wife and me express our needs for a new one. Due to the pandemic, there is a short supply of new and used vehicles. The vehicle I wanted was not available. Darrell took my contact information and updated me promptly on any developments as soon as possible. I was resigned to the fact that I will have to patiently wait for my vehicle to be available at an unforeseen date in the future. I was pleasantly surprised when Darrell informed me about the availability of a 4runner limited nightshade edition on a Friday evening. he assisted me through the test drive and the eventually financing process with the finance manager. After purchasing the Vehicle, Darrell spent a whole 90 minutes going over vehicle features and showing me things my new 4runner can do. This saved me countless hours of figuring on my own. Darrel checked up with me a few days later to see if he could be of any further help. I am very happy!

Review №6

I have bought all my cars from Tim Klenk, he makes buying a car so easy and relaxing! He truly listens to you and his goal is to put you in a great car that he would put his own family in! Highly highly recommend going to see Tim!

Review №7

Had a great experience working with Rick Bales at Toyota! He was very patient with me as I looked at both used and new options and ultimately settled on a used car. I didnt feel pushed to buy out of means and all of the paperwork went seamlessly. Rick even came in on his day off to allow me to pick up my car which I really appreciated! Definitely would work with him and the Toyota team again!

Review №8

The communication of all the staff at Beechmont was wonderful, we were greeted promptly when we entered the showroom. We received an immediate response to our inquiry with names of who to contact at the showroom. The manager quickly directed us to Chase who was very patient with our questions and did not make us feel pressured to make a decision. His sincerity and staff communication was the deciding factor to choose Beechmont over a dealer closer to our home.

Review №9

I cant say enough about Tim Klenk and the folks at kings Toyota. He has a great eye for cars that have got my kids safely and reliably on the road. My latest purchase everyone did a great job inspecting, fixing,cleaning and detailing the car and I couldnt be happier with it. Great job everyone.

Review №10

Would recommend doing business here. Went with my elderly mother to get her a used car to replace her aging vehicle. The purchase experience was very easy and less stressful than any I have ever been involved in.

Review №11

Had a scheduled recall for our Toyota Sequoia, was treated great and offered a rental because it was going to take awhile. Super customer service. would recommend to anyone looking for a great place to have your Toyota looked at. My service advisor was Georgette Halko, 5 stars !!!

Review №12

I just got a 2018 Toyota Camry & I am in love ! I want to give a special thank you to Justin Seger he was very welcoming & he made me feel very comfortable doing business with him. He was very knowledgeable and he even explained things to me that I didn’t quite understand, this was my first time trading a car in & he took very good care of me. My overall experience was a great from inquiring about the car to coming in and test driving it to taking the car home !

Review №13

In nearly 40yrs of car buying I have NEVER experienced a worry free, total trust and 100% above board honesty until this purchase. A young salesman named Mr. Seger pointed out the cars issues, pledged to make them like new and then followed up consistently even delivering the vehicle after I had surgery due to a slipped disc.The car a 2007 RENO w 79k miles was made to look NEW, brand new tires, its issues repaired and when others were discovered they willingly fixed them all and NEVER asked for another dime above our agreed purchase.You do not find OLD FASHIONED integrity in this faceless cell and computer world or so I thought, it brought back memories of my youth where you were not a NUMBER but the reason the business existed and everyone working for it knew that and made certain from the smallest purchase to the largest you were treated with respect received a genuine smile and professional old fashioned AMERICAN CARE!Professional, HONEST and Customer - Centric from beginning to the very end!

Review №14

Very straightforward and easy to deal with. I am an out-of-state buyer and worked out all the details of the transaction on the phone, brought a cashiers check and left with a very nice Highlander with no surprises. Carly was very helpful as my contact/salesperson.

Review №15

We recently bought a car from Kings Toyota. This is the second vehicle we have bought from them! They are excellent in every aspect!!! Joe (our salesman) was wonderful!!!! Everyone at the dealership was very nice and knowledgeable. We dont live in the Cincinnati area so we drive a good distance to buy a car from Kings because they are that good!! Highly recommend!!

Review №16

Joe Heckler will find your car no matter how hard they are to get right now and with luck, Ron Whaley will help you through the financing.I can honestly say that this purchase was the first time I actually had fun while at a car dealership!

Review №17

3rd vehicle I’ve gotten from Kings Toyota….always a great experience! Dave Henn was my salesperson this time, and he was just as great as the others I’ve had there.

Review №18

Quick service. Friendly associates

Review №19

I had an amazing first time buying experience at Kings Toyota with Layton as our salesman! He did a great job giving us our space and letting us trial all the cars we wanted to see and then explained the whole process to me as we went along! Such a smooth and awesome day buying my dream car!

Review №20

This was the best car buying experience I ever had! Josh Luis is a very knowledgeable, very friendly, and very helpful salesman at the used Toyota lot and helped me find the perfect rav4! I got a great loan rate - better than my bank offered me. I got a great car that I absolutely love! And I had fun buying it. Great buying experience!! I am so glad I went to Kings Toyota!

Review №21

The service was fine. It was easy but perception of time doesnt exist. Things dont get done very fast but the perks make up for it. Getting a key fob for a Hyundai and couldnt get it program so they reimbursed us for the cost at a Hyundai dealer.

Review №22

Top notch dealership. The service is excellent and expedient.

Review №23

I came all the way from Minnesota for the excellent value offered by salesperson Tim Klenk and finance officer Terrell Davis. They were both perfectionists in everything they did and delivered as promised with kindness, expertise and immediate follow through. Thank you for the great experience and I love my new truck!

Review №24

The folks at Kings Toyota were friendly and attentive from the getgo. I contacted them through a car search app and they immediately contacted me. We were able to do most of the transaction through text and email, with a visit to finalize the sale and pickup the vehicle. The salesperson, Rick, was awesome. Even when there were a couple of hiccups on paperwork, he rectified them immediately to keep us on track for the desired pickup day.

Review №25

I have purchawse a few vehicles here, each time was pretty straightforward, the sales people and finance are always very nice and respectful of your time

Review №26

Great place to buy a used car.Treat you fairly and with respect.Car about your experience.Tim Klenk is great. He is very responsive and cares about you both before and after the sale.Terrell Davis is very friendly and detailed on payment and sales documents.

Review №27

BUYER BEWARE! An ABS/VSC/Brake indicator light warning warranted a diagnostic at a dealer. I set up and appointment at Kings Toyota Service and dropped the car off. Their diagnosis was a open/short of the right rear ABS brake/speed sensor. Their initial quote was $525 to have it fixed. See text messages in attached picture.Even though I thought that the repair expensive I wanted the problem fixed quickly so I authorized them to complete the repair. The following day I received a text (See attached pic) that the car also needed a wheel bearing replacement for an additional $700. Now the total was up to $1239, I declined the bearing replacement and asked for them to complete the repair on their original recommendation for the sensor replacement .At this point they stopped sending me text messages. I received call saying that they could not replace the sensor unless they replaced. the bearing. Feeling like the victim of bait and switch, I declined both repair recommendations and chose to pick up my vehicle without either repair.They attempted to double the price of the diagnostic fee and charge me $119 rather than the $59.50 I had been quoted. After I questioned the increased charge they did honor the original $59.50 diagnostic quote. Upon picking up the vehicle, I was asked to sign a form which did not correctly indicate the events that had transpired. I refused to sign the form due to its inaccuracies. The service manager, Collin Delaney, was called to meet with me. I told him what had happened and asked him to honor the initial $525 quote to replace the sensor. He refused even after admitting the misquote was their error.Upon further investigation, I found that the wheel hub/bearing is a single component that has ABS/Speed sensor already installed.,.I.e. Its ONE part. So, why was Kings Toyota attempting to charge me for two parts!?! You can clearly see from the images posted that the ABS/speed sensor is integral to the wheel bearing/hub assembly. So in the end, Kings Toyota Service attempted to charge me $525 for a part that does not exist.

Review №28

After leaving the dealership for an oil change/tire rotation I noticed a noise. Almost like an exhaust leak. Thinking something was wrong with my car, I did find it ironic it was right after my service. Well they checked my engine air filter & did not close it back up!!! Ridiculous! I only go because I get free oil changes. Would not recommend getting your vehicle serviced there. Every time I go, there is something wrong when I get it back. They let air out of my tires therefore the air pressure light is on. They will not rotate my tires again. I might even go elsewhere for an oil change

Review №29

High recommend for Jason Xu. He’s so nice and friendly. I definitely will be back

Review №30

I had a great experience at Kings Toyota - My salesman, Jason Xu was outstanding!

Review №31

The service department customer service is hands down PHONENOMEAL! I am extremely impressed with the high level of customer service I received from Matt Mcgee and John Sullivan this time and every time.. They were very informative and to the point. I had a few hiccups when it came to checking out in the cashiers office with my Toyota credit card and Matt without hesitation hopped in to help me get things resolved. I will DEFINATELY be back for future service needs. Thank you all for your hard work! It is greatly appreciated.Sarah G

Review №32

Made a deal with Dan and Chris on a used handicap van, had loan, both were aware we were getting down payment together, called Messaged Chris Friday we were ready had everything, he texted great see you tomarrow at 10:00am. Chris called 8:30am and said don’t forget needed paperwork it was ready to go. Literally going out front door headed to lot. Dan the salesman called and said they sold the van to someone else, noting no paperwork had been done yet, but it was sold. They both new of my very bad need of this handicap van, and sold it out from underneath us without a care, they have no integrity, far from honest and 0 loyalty to there customers. I understand cars get sold when a deal is being worked, however this was a done deal Per Chris in financing. If they screwed a handicapped person out of there deal what will they do to you! I would not recommend these clowns to anyone! And they love to hard hit you credit report. DISHONEST TO SAY THE LEAST.

Review №33

Been at this location for 18 years now, and never had one bad experience. Courteous staff, no surprises, consistently good repairs and service. Kings Toyota really knows how to execute on customer service and operational excellence.

Review №34

Carefully review your orders before service, ordered just for the front axle brake pads changed but they changed both front and rear which was in good condition, guy named CRIST MIKAL scammed me into this and the guy was not nice when asked about the order mismatch. Be careful when they ask about any changes needed after regular service do your research before ordering a service.

Review №35

Chris VanDerveer of Kings Toyota made it a pleasure to buy our vehicle. He listened to what we wanted and helped us find the perfect vehicle. We will definitely be back for our next vehicle at Kings Toyota and work with Chris!

Review №36

Fast friendly oil change. In and out so fast!

Review №37


Review №38

BEST PLACE TO GET A CAR! I went to two other dealerships prior to going to Kings Toyota, they both were rude pushy. I called Kings Toyota and spoke with the used car manager and he said come on in they would help me out! Boy did they! Joda Green was the salesman who helped me out and he went above and beyond to make sure I got the car I had researched and decided on! He informed me of all the extras that came along with a certified Toyota purchase, and made sure the car was clean and ready for me! Everyone was extremely professional and polite! I will only use them when either my husband or I need cars in the future, I highly recommend them to anyone in the car market!

Review №39

I went to Kings Toyota to get my truck oil changed. Later I noticed that my skid plate oil access panel was not fully closed as it should be by manufacturer standards. It was hanging down by one attached bolt and ready to be ripped off by road debris. Needless to say not happy about this.

Review №40

Courteous staff with professional results. I am quite satisfied with the service I received today.

Review №41

Ashley F. made this a super easy, smooth experience for me. I traded in a finance and began leasing my new car within a couple of hours. She is a pleasure to work with!

Review №42

First time buying a car at a dealership, was a great experience. Venay Kumar and Mario Hood were great and helped me out. They were both willing to go the extra steps to make sure I was happy.

Review №43

Working with the Kings Toyota team was a breeze from start to finish. I “built” a RAV4 online, and minutes later was contacted by Hallie and Jenna, who connected me with the sales team via text, and also informed me that there was an incoming shipment with a RAV4 that was almost an exact match to what i built online.From there i worked with Stephen Shanabarger during the buying, and the trade-in process. He could not have made the entire experience any easier for me. I was informed immediately when the RAV4 arrived on the lot, as well as when it completed inspection. Trading in the Jeep was a breeze, Stephen handled the entire thing within minutes of me being on the lot, and the value on my trade in was more than fair. Ultimately, Stephen made me extremely confident in what i was buying, and I’d still say it’s exceeded expectations so far— It’s a blast to drive, i couldn’t be any happier.Lastly i did my paperwork over the phone/online (the day after i picked up the RAV4!) with Mario. Mario was very easy to work with, he did a great job of explaining what i was reading, and made what i was signing easy to understand.I highly recommend Stephen, and the rest of the Kings Toyota team.

Review №44

I have always received great service here.Good honestly and service is a hard combo to find

Review №45

The manager who contacted me was nice and I felt like he had my best interest in mind. Darrell Gessell was also great, accommodating, and very helpful. We love the car, though there are features we really wish we got (ie. auto headlights, GPS, CD player).I do feel a little uneasy getting the extended warranty. We felt really pressured. It was a lot of money we werent prepared to spend. Hopefully it is something we would need.The big reason that keeps me from giving our experience a 5 star is the lady in the personalization department. We wanted to inquire about after market parts, and she acted like we were disturbing her. She wasnt helpful. She also acted like we were doing something wrong when we wanted to leave, wouldnt open the garage door for us. Told us we couldnt leave until our salesperson has cleared us. Darrell was gone for a personal appointment. We already signed papers, paid for the car in full. Luckily the guy transferring our license plate informed her that Darrell was gone and that we were good.

Review №46

Rob Schoenhoft (Manager), Joe Heckler (Sales) and Ron Whaley (Finance) helped us have an excellent experience at Kings Toyota. The Kings Toyota Team made the process quick, easy and helped us drive home with a high quality 2021 Toyota Sienna, which my whole family loves.Thank you,Gordon Massa

Review №47

Toyota service center is huge and generally well-managed and efficient.Not today :(Took more than an hour for a simple oil change, and I had to go and ask the status after waiting for over an hour. The service coordinator mispronounced (to put it mildly) my name and made me wait even longer. There wasnt anyone named mozzarella waiting for their car!When I finally got the car back, there were oil stains on front passenger seat and door handle. Had to take it back and a supervisor/manager had to spray and clean it up. More than 2 hours for an oil and filter change!

Review №48

Experience was excellent Tony in service is awesome . Jason in sales hook us up with a Toyota highlander .

Review №49

Had a rental for warranty work. The rental they gave us was linked to a federal drug warrant. Pulled over on the highway in a very tense situation. Apparently the car smelled of gasoline from the person who had it before is and they just aired it out and put it back in the hands of the consumer rather than do any investigating. Kid was in the car when this all went down and husband with PTSD was driving. It could have been a worse situation but the sheriffs that responded were understanding once we explained. Offered an apology and that was it. Like no big deal.Fast forward a year later - took my care in for service for a basic oil change and they didn’t seat the oil cup properly and broke it. Didn’t say anything and we drove off. Spilled oil on my parents new $10k driveway and my driveway. That’s how we noticed the issue. Had to take it back and they took close to two hours to fix it. Offered to send someone to clean my driveway which we already did as soon as we noticed it late the night before (and our hose froze) but nothing for my parents.Both issues were with the service department. Spoke with the head manager over the first situation and they didn’t care. Offered us a loaner for the oil issue, which we will never accept again from them. Lost a customer for life from us. Shame too because we bought 6 cars from them. 3 brand new. If I buy another Toyota I will go to another dealership. Your loyalty means nothing to them at all.

Review №50

Great place to get a new or used vehicle, treat you well.

Review №51

Jason in sales was nice. We have had a great experience working with him and we ended up buying a silver Camry. They offered a lifetime oil change for free, we will see if it is really a lifetime ..

Review №52

Josh in parts excellent, professional and polite knows his job

Review №53

Derrick was my salesman and i got a 2012 Toyota Highlander and i was very impressed with the service, treatment and vehicle i got from them. They have a very wide variety of warranty options tailored to whatever you may need. Totally recommend coming here for reliabilty and peace of mind! Thank you so much Derrick!

Review №54

I saw an SUV I was interested in looking at. I called 3 different times to try to speak to a salesperson to let them know I was coming and make sure the car was still available. On my third call, I apologized to Amber (who answered the phone all three times) for calling yet again and explained to her that I was in my way in, but no one had picked up my call. She rudely replied, ‘well, I do know that we are open.’ Thanks Amber, I figured that much. I went ahead and went into the dealership only to 1. Be asked if I had an appointment (no. Bc no one picked up my call) and 2. Be told the car had been sold. Perfect. That’s exactly why I tried to call ahead.

Review №55

I just moved to Ohio from Texas and needed to replace my 08 Cadillac. I found Kings Toyota to be the absolute best dealership I have every dealt with in my 35 years of purchasing vehicles. Darrell G, my sales rep was fantastic. Went above and beyond to ensure I was satisfied. I appreciated the no-nonsense approach of the dealership and Darrell.

Review №56

Excellent service right down to the young person who brought me the auto.

Review №57

Thank you Venay at Kings Toyota! You made our new car purchase a breeze. I would recommend Venay to anyone looking to purchase a new Toyota.

Review №58

Im a loyal customer of Toyota. Owned the brand since 1996. Sold it to my son. Had a 2003 and gave it to a grandson. Still driving my 2011. Only 23,000 miles on it. I am 88 yrs old. Would love a new one, cant justify it. I trust the dealership completely.

Review №59

I dont care what dealer you go to, if you fail to plan then you plan to fail.😌

Review №60

Oil change and tire rotation were done quickly and the people were very friendly.

Review №61

My visit for service was a nice experience. The staff were friendly, helpful and thorough. Holly was exceptional in reviewing the multi inspection report with me and providing me helpful information so I could make a decision on doing any repair work that may be needed now or in the very near future. She contacted me when the car was complete as well. The service team did an exceptional job. I love Toyota cars and the service experience is a plus. Great Job!

Review №62

We had a great experience here with service on my wifes 2019 Sequoia. Matthew McGee was our service advisor and he helped us with getting a recall completed during this standard service appointment saving us the additional 100 mile round trip from Indiana. We really appreciated that going the extra mile without us asking. We had set up the recall for 2 weeks later and we were so thankful he was able to get it done in 1 trip.

Review №63

We bought our 2021 Corolla Hybrid last year, @ Kings, good sales lady Carley Bunch, good deal, & now just had our 1st free service. Got a free car wash, got the car oil changed in about 1 hour. The Service Advisor, Mikal Crist was very efficient & everyone was friendly & helpful. A good experience. Worth the trip from Indiana.

Review №64

Service department did a great job on my Camry XSE.Thanks

Review №65

Excellent service. Courteous and prompt. Kept things moving. My hour was up before I realized it!

Review №66

Dealership employees were rude and condescending towards my girlfriend and not willing to work with her. They did not ask what her ideal monthly price was or how much she wanted to put down. The only thing they cared about was selling a used car at the highest price they could instead of being decent and working with the customer like every other dealership. The excuse they gave was its a sellers market not giving a thought about the customer and their needs.

Review №67

My Salesmen was Jamie. He was polite, professional, quick to respond to any answer by phone or email, and very accomodating. Even with my callanged credit he and the finance team worked hard to get me a loan for the car that i wanted. Most other dealers i went to saw my challenged credit and tried to get me into a different vehicle that was a known ess reliable brand/model and with many more miles on the car. Jamie got me into the 2012 Honda Accord they had with 72k miles. Now I have a reliable car that should easily go to 200k miles like any toyota would. That brings a piece of mind that is worth the price i paid. Yes i had a high interest rate and had to pay for GAP protection, which was expected, but there was no other funny business with the financing numbers. All in all was the best car buying experience that i have ever had. I will definitely be recommending this dealership to friends and family when they are looking for their next car.

Review №68

Like Toyota, don’t like the dealership/service department.When I call the service department they frequently will not pick up or drop the call. Also, the service department is very eager at pushing unnecessary service. They are also reluctant to explain what service they are want to perform. They wanted to change the battery in my truck but wouldn’t even tell me the specifications of the battery they wanted to put in. Instead the “warned” of the dangers of battery stores. The free oil changes for life are nice but they come at a price.

Review №69

On January 5, 2021, I appreciate Darnell correcting my email address so I could receive the satisfaction survey. And his easy demeanor in conversation. Also, Lisa, Customer Waiting Area Representative, manner of handling one customer that was less than satisfied with Kings Toyota. She was very mannerly in her conversation with him.

Review №70

Dropped our 2010 Tundra Rock Warrior to have an alignment after new tires, and several fluid flushes as it will be our winter vehicle. My husband is a dealer tech but he works on MINIs so no lift at his work will raise the Tundra safely except one lift used for alignments which is off limits for working on personal vehicles. Whichever technician worked on our truck left the drain plug on front differential loose so it leaked in our driveway, sheared the bleed screw off the right front caliper and didnt attempt to bleed the left front, alignment was off (steering wheel off center), and didnt even inspect the truck to tell us if it needed anything else. Its 8 years old and has over 100k miles and youre telling me its perfect? And you dont even give us the chance to have our caliper fixed or tell us what happened? As I followed my husband out of the dealer the left brake light is out. We tried to get in contract with Ray, the service director, but he basically ignored us until we called Toyota Customer Relations (funny side note about Ray, he tried to BS my husband saying they can bleed the whole brake system through the right rear caliper.... uh, no. Thats now how that system works, but OK). Customer relations set us up with Kings again to make it right; as in re-do the alignment, actually bleed the brakes and find out why there is fluid leaking from the front diff still and clean off the rear diff, transfer case, and transmission that were just serviced. Well we got our truck back the next day and I cant believe how poorly the wok was done AGAIN. Theres brake fluid all over the front tires, and this is when my husband discovered the drain plug is loose on the front differential. The alignment is better and they did clean the rear diff and transmission fluid off from those flushes finally. I also work for a dealership and if any of this had gone down at my location, Id be fired and the technician would be fired. How many other cars do they do this stuff to and the customer will never know because they dont have the means to inspect the work that was performed. DO NOT go there. We took our truck to a dealer understanding the importance of having a factory trained tech work on the car. I feel like Stevie Wonder worked on our truck. Actually, at this point, Id rather he did than Kings Toyota. This is why people hate dealerships. I wish I could get all the lovely photos of our truck uploaded for this review!

Review №71

Walked around over 15 minutes and no one would help us.

Review №72

I had my Toyota Camry serviced this week at Kings Toyota and just wanted to comment on the safety features they have in place. Sign in was done in the spacious garage area after being seated until my name was called. The chairs in the waiting area were arranged at least 6 feet apart and facing in different directions. My name was taken when I entered the room, and my name was called when my vehicle was ready. When I signed out there were sterile pens to sign the credit cards and no waiting in line to get my car. Everything was set up to make the customer feel like there was no risk at all of covid exposure. Good job, Toyota!

Review №73

Always on time, great service!

Review №74

Bought out my lease from Kings Toyota, Josh Cole was my finance contact and wlaked us through all the steps. A super ismple process, I didnt have to go to the dealership at all and they helped me get my car financed. Would go again.

Review №75

Fast oil change. No pressure to add services. Really appreciated that they wiped off the steering wheel before giving my car back to me.

Review №76

On January 19, took my 2019 Rav4 in for an possible with transmission as per Toyota notice. Dylan informed me that it was also time for oil change and tire rotation. They did both in less time than predicted. Ordered parts to fix the transmission that actually came in the next day. Great service and very helpful staff.

Review №77

The sales person was amazing. His name is Gene Post. He took great care of me and got me in and out. The whole staff is genuinely nice. I will be back in the future and would highly recommend to everyone. Thanks for the great job!

Review №78

Their customer service is very poor. They treat you as if they are giving you the car for free. I don’t recommend this for anyone but if you still want to buy from them, please make sure the car you wanted is still available before you go.. they do very poor job updating their website for sold cars still show up as available.

Review №79

Always the best of service! Jeremy Coleman is the best serviceman ever! He always gives the very best service and goes over and above on his wrork. Kings Toyota does a great job.

Review №80

Took car to Kings Toyota for a recall issue (airbag harnessing wire). The whole experience was great. Was able to schedule an appt on-line which was easy and worked well. Got a call to confirm the details and go through the process. Everything went well on the day of. Took the car in, was in-and-out initially, got a free loaner, and the car was done on the early side. Eric Howell was my service advisor and he was great, thorough and went through everything in detail. A key point for me was that they do a full inspection and they had nothing to offer! Tells me they are honest. Ill likely go back there for repairs or other major service issues.

Review №81

Went today to have car serviced, everyone was very nice and upbeat which in these days with this covid stuff is very hard to do. Staff kept me informed of any updates . Spoke to service director Ray Tucker and he is very easy to speak with. Thank you to your staff Ray for being so professional

Review №82

Recently purchased a used car at this location. Was the exact model I was looking for and the price was reasonable. I did not have a great experience on the front end of the buying process and the used car manager did not return my calls. There was also a small issue with the vehicle when purchased.When contacted upper management about the issue they were very helpful. I would come back and buy another car due to the interactions I had after the purchase was complete.

Review №83

Eric Driscoll made this such an easy process from start to finish. He also made sure to follow up after the purchase to make sure everything was great and I really appreciated that. I highly endorse Eric and the entire dealership.

Review №84

My husband went to buy a car from this location. Not only did they constantly tell us lie after lie .They treated my husband like he was a 16 year old kid buying his first car.They told us work that had been done to the vehicle which was a lie it was never done just on a list to be done .Told us the bank wouldnt let them do what we were asking and then come back 15 minutes later and tell us well bank said they would do that IF.The finance manager is a snake in the grass. They let my husband walk out said the bank wouldnt do the deal then called him as we were pulling in our driveway and said well bank just called and said they will do that deal. He said should have had your bank tell you that 10 minutes ago. Just lie after lie after lie.This is definition of buyer beware dealership

Review №85

Superb job. Matt McGee my service advisor advised me about my rear brakes and tires which needed replaced. Instead of me sitting and waiting 6-7 hours for the repair to be completed, Matt put me in a rental car that Kings Toyota picked up the bill.As a retired military member, I salute his ability to take care of me and the repair was completed within the time given. I also received a text and call when it was complete.Thank you Matt and Kings Toyota

Review №86

Wonderful experience buying our 2021 4Runner at Kings Toyota! Everyone we interacted with was friendly and a pleasure to work with. My wife and I highly recommend Kings for your next vehicle!

Review №87

Excellent service, as usual, by the maintenance team at Kings Toyota.

Review №88

Got an oil change for my Rav4. The service here is very professional from making an appointment on the phone, being greeted and treated by the service advisor, and quick service.

Review №89

Getting my car in was easy. Getting it back was not. They had a confusing system in place in their waiting room. While I praise them for taking responsibility, this systems poor implementation meant that I ended up waiting for 40 minutes to pick up my car because they never realized I was there to pick it up.The lady manning the check in desk in the waiting room rudely called me out for not waiting at the sign that said stop, check in before waiting, even though I reported immediately to her desk. She then argued with me when I politely suggested that she revise her sign to say please wait here to be checked inI like this place normally but this was a bad visit. I understand the covid precautions they are taking and agree with them, but not when your employees just fail to notice Im trying to pick up my car.

Review №90

I brought my 2018 Sienna in for a 30K service and recall. Kings Toyota performed the work as promised. Service Representative Eric Howell was professional and informative. The free loaner car was a plus!

Review №91

People were very helpful and friendly. Tgank you

Review №92

I had a 07:45 oil change appointment, I had my car back in roughly 30 minuets. Waiting room was plenty spaced out for covid precautions. The staff were friendly and efficient. Free coffee would have made it 6/5 stars.

Review №93

I made an appointment and was able to come in on the same day; hooray! When I arrived, there were telephone operators in the garage in addition to the stewards who take possession of your car. It was a good idea to place some employees in the open breeze, far apart from each other. Then I had the choice of waiting outside under a tent or in their traditional waiting room. I waited outside where there were few chairs spread apart. I could see Kings Toyota had been working on safety for their employees and for their customers. These changes were great; I was happy to see all of these smart differences during these stressful times!

Review №94

They lied about serving!!! I want there for regular service/oil change and They came with recommendations $130 coolant service charge, $90 TBC, and $100 for AC so I said I will take care next time! After all, they said, we have checked all necessary fluids, did the multi-point inspection, and did oil change but when I checked at home after service is done, coolant was just above low line and the washer was empty so I called them and they said to bring it back, we will take care when I went there, they filled out the only washer and said coolant should be okay so I crossed check other cars at home and I noticed that they were laying!!!! I won’t trust them going further!!! Did they really change oil or did they lied as fluids!!! Please dont make people foolish!!! Thank you.

Review №95

In for service, oil and rotation. We walked down to the new car building and were approached non aggressively by salesman. One briefly showed us two new models knowing we were not there to buy. Our service was completed sooner than expected. Two notes: oil on front of hood and service reminder not reset.

Review №96

Just stopped in for my son in law. Was treated very well and gave plenty of info and even a follow up call.

Review №97

Salesman was great but was a little disappointed in the vehicle as it had numerous issues when I took it to a mechanic to get it checked out. They did refund my money and were very easy to work with but just disappointed in the process of checking out a used car they were going to put on the lot. I would say they should be a little more careful and send Vehicles like that to the auction rather than putting them on the lot.

Review №98

I bought a $3000 used car and paid cash. Only after handing over the cash and the salesman walking away was I told if I wanted to drive the car home that day, Id have to have full coverage insurance. This was supposedly due to the finance department doing paperwork by phone due to Covid-19 the following day. Why in the world would I want to double or triple my insurance rate for a $3000 car? Suddenly, when I demanded my money back and prepared to walk, other arrangements were made. Also, when my mechanic checked the car, no codes were showing. 1 week later, it shows 4 codes related to the catalytic converter and other emission controls. It certainly appears that someone cleared codes without fixing the causes.Edit: In reply to Kings Toyota. I of course expected to have liability insurance and had added it. The proper time to tell me I needed full coverage was at the beginning of the process. Not four hours later after taking my cash and walking away. As people like me who dont need full coverage exist, you should have had someone available by phone to do the paperwork same day, not next day.

Review №99

Amazing service by Ron this evening. I did not realize that they closed at 6. Ryan met me at the door at Ryan met me at the door at 615 and was so nice and gracious. Thank you so much! Trying to get service done on a car with a 10-month-old can be frantic and I can’t thank you enough.

Review №100

I scheduled an oil change and tire rotation last week. When I arrived they said it would be a 2 hour wait. So I rescheduled this week. When I called to make sure it wasn’t delayed again I went straight to voicemail over an hour ago. Still no call back. I called the sales department and got a call center where they said there is nothing they can do. Take the two hour wait, during a pandemic, or leave it. Of course the call center people were very nice but it short they are overbooking service calls and will do nothing to check the vehicle in before I arrive so I can wait at home safely. If you want a Toyota, I wouldn’t buy it at Kings.

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  • Address:9500 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
  • Site:
  • Phone:+1 513-683-5440
  • Auto parts store
  • Toyota dealer
  • Auto repair shop
  • Car accessories store
  • Used car dealer
Working hours
  • Monday:12–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–6PM
  • Sunday:7AM–3PM
  • Car rental:Yes
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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