The staff was honest and willing to help find me the vehicle based off of my needs and did not just attempt to put me in a car only to sell one.Provided me more than fair trade in value.They also addressed a cosmetic problem with my rims and they turned out amazing.

Working with Mr. Keith Jenkins gave me confidence. Mr. Keith was patient with me and gave me time to make the right decision. I got everything I wanted at a great price. See Keith Jenkins for your sales needs!

My family and I would always bring put vehicles here for maintenance, and we have purchased cars from the dealership. I recently purchased a new 2021 Chevy Silverado and was informed my first two oil changes were included with my recent purchase. I brought this truck to your location for my first oil change and was done complimentary as promised and was even informed I had one more, so today I went. The receptionist told me it’s through Chevy and not Jake Sweeney and I needed to pay (it was almost she was promoting for me not to get my vehicle serviced there) even if I had to pay for it. I can assure you I’ll remember this for my next vehicle purchase as my wife is looking at a new car. I’ll make sure I purchase “directly” through Chevrolet or Mazda as will my parents who purchased their two new vehicles from your location. You’ll catch more bees with honey. It’s big picture items like these you miss trying to be technical and “right” about. I don’t expect much a little kindness and courtesy. Thank you!

The service department is great. Came in recently and they did not treat me poorly or dismiss my concerns because I am a female, which other shops have done. For my previous vehicle, I came to this location and didnt have any issues. I only gave 4 stars, because the sales department could use some work. I actually tried to buy my current vehicle from Mazda West, and no one would return my emails or calls about getting the model/trim/color combo I wanted. Im not sure why they didnt take me seriously, or want to make a sale. Also, I was given misinformation by sales staff about certain options when I came in to the showroom, which was frustrating. It would have been really convenient because this location is closer to me than the dealership I ended up getting my vehicle from, so that was disappointing.

Recently bought a used Mazda CX-9 from the dealership. I was in town from Cleveland, and I even left with the contact information for a reputable Mazda dealership near me they have relations with.Ryan Dorsey was my sales guy, and I couldnt be happier. Having worked with a number of dealerships and sales guys, he was a cut above the rest. I had called ahead about the car I wanted to view, and it was ready for me to take for a spin as soon as I got there. If youre gonna spend a few hours buying a car then he was a great one to spend it with. Very friendly, funny, and knowledgeable about their offerings. He really knew his stuff.The store was clean, the staff were all incredibly friendly, and even the used cars appeared in great condition. I never felt abandoned waiting for paperwork or numbers, and they really treated me like a person, not a wallet. If I ever have to buy a car again, Im definitely heading back there.

I purchased a car here in 2011 and have been coming back for all service needs. The service staff has always taken care of me well. They are transparent, answer all my questions, and will work to find the most cost effective solution to any problem. Excellent customers service and wonderful staff!

The salesperson, Mark is a really nice guy. No high pressure either. Id recommend giving them a try! Good selection of Hondas.

I purchased a used mini van from TJ at Jake Sweeny.TJ was an excellent sales person. He went the extra mile to help us. I drove in from Kentucky 2.5 hours one way to buy from this lot. The whole staff was so nice and helpful. We truly enjoyed our experience with this company. I would recommend them if you are looking for a vehicle. And I highly recommend TJ.

Received an unsolicited call from a salesperson. Are dealerships really in the telemarketing business now??

Needed service done on my CX-5. The folks at the service dept were over the top awesome. TJ even took care of me when I was clueless about what my warranty covered. He helped me in a big way and Ill always use this location for service going forward. Good people!

BAD DEALERSHIP!!!!!!! ON A TRADE-IN THEY WANT TO OFFER YOU A LOW AMOUNT ON YOUR CAR BUT ARE UNWILLING TO COME DOWN ON THEIR CAR. I MADE A COUNTER OFFER AND MR. T. NELSON SAID HED CALL ME BACK AFTER TALKING TO HIS MANAGER. I GUESS HE DOESNT BOTHER TO CALL BACK WHEN THE MANAGER DOESNT EXCEPT YOUR OFFER???? I GUESS NEGOTIATION IS ONLY ONE-SIDED AT THIS DEALERSHIP. MR. T. NELSON IS A SALESMAN TO AVOID, VERY UNPROFESSIONAL!!!!! I HAVE NEVER HAD SOMEONE NOT CALL BACK TO NEGOTIATE FURTHER OR AT LEAST TO SAY THEY CANT ACCEPT YOUR OFFER. PITIFUL!!!

Been here for oil change. Process went smooth, no troue whatsoever. Would recommend this to a friend.

Son just just purchased a 2018 Mazda 3. Things were good to Start then we had issues until I had to speak with Luke. I had a major prom with the GSM. Luke Sweeney reached out to address the issues and hopefully this will all be resolved. Just double check make sure get what you were promised before you take delivery.

I had a scheduled alignment appointment here, wanted to try out one of their newer models and was given a Cx-5 to drive while they worked on my car, no charge! Impressed with everything these guys do.

These guys are a bunch of crooked people. Charge an arm and a leg and they dont car if u make it down the road or not. Want to tell me Im wrong and there right cause there Mazda....do not do business here.

Financial wellness is what Joe Collins(sales) secures for his customer. He doesnt try to make you say yes when really you want to say its a no. He knows his processes his standard work and this car/financial wellness business very very well. He is very courteous, He is a great listener. He has a unique setup of his personal space. Hes a family man. He loves his daughter and all their special time. This is a good man with good intentions and a lot of knowledge and experience. The atmosphere was very pleasant. My Jay came out introduced himself. Luke( the son of owner/product expert) came out and introduced his self, Tim (finance) explained what the contract was in detail and if you had a question he answered them and if he couldnt answer he would get Luke Sweeney and he did answer. All the other sales associates where courteous, they were helping other customers and each other. I also did a review on Yelp please share with your family and friend. Thanks Mazda West And Mr. Collins

I am a first time buyer as a 20 year old and the staff made my buying experience very comfortable. All smiles and down to business! You will get a great car and great service here!!! I love my new Mazda CX-5 thank you Mazda West.

Recently bought a used car, First they offered to do home vip test drive but when scheduled the sales person said they dont do home deliveries on used vehicles even though there site offered it, Second it wasnt even cleaned, They tried being shady by saying it was under warranty even though it wasnt, failed to mention it was missing strut bar, an passenger door checker was broke, it was missing stock subwoofer an trunk cover. Pretty sure it was wrecked or side swiped as there was damage on passenger side by either their mechanic or a test drive since the carfax didnt show it was in a accident they probably didnt report it. As i was waiting for car to be topped with fluid the mechanic raced my used car purchase from the car garage to the dealership. My advice go somewhere else to buy a used vehicle as these people are lazy an shady

They did great! The gentleman was nice and knowledgeable because he used to work for Toyota; that made me feel more comfortable.

Took my money but didn’t fix my car. Said there’s nothing wrong with it. Shakes on highway. Wouldn’t have brought it in if it wasn’t bad.

My girlfriend has been looking for a new car and wanted to check out mazda6 . Went to their lot, Mazda West, and was not informed of covid-19 policy. No prob. So we make an appointment online as directed by signs. Made next available which was 15. And spoke via email to the sales rep. We informed them we were in the lot waiting and still no one. After browsing the small selection of vehicles and 40 minutes later...we leave.. explanation yet to be delivered.

Best experience I have ever had getting a car. William Lyles is one of the best sales person I have ever dealt with. Was not pushy, didnt try to get you in something you know you didnt want. He is very friendly and explains everything as may times as you need him to. He does what it takes to get you what you want.

I worked with Mark and Luke, these guys were AWESOME went in thinking I’d pay way more and paid less, they were super quick and helpful as I had to come from Columbus to Cincinnati. They helped me through the whole process answered all my questions even when they were off the clock. And above all they showed a great deal of honesty and actually caring about the customer rather than sell me on something I can’t afford and not give two craps what happens. Fast, easy, reliable service, I highly recommend them to ANYONE in need of a car, trust me it was well worth the 2 hour drive to say the least.

The staff at Jake Sweeney Mazda West superseded my expectations. I purchased a certified Mazda less than a week ago because of their patience and willingness to work with me on finding a car that was a perfect match. I have called them several times since, to ask questions about my car and every staff member that I have spoken with have been polite, professional and helpful. I recently found out that 2 of my co-workers also purchased their cars there and will not take their cars anywhere else for service due to the high level of customer service they have experienced over the years.I highly recommend this Dealership to everyone in the market for a new or used car!

This was the BEST car buying experience ever. Julie is a dream to work with and found the perfect car for me. She’s awesome and I will likely lease my next car there. The finance process was simple and fast also. In all, I’d give the whole experience an A+.Thank you

I have been a long time customer of this dealership, but will no longer have my car serviced at this location and will not buy another car from them again. I was not listened to when I told them what my brand new car was doing, as proven by the notes on my service receipt. I was treated terribly, was laughed at when I used the wrong car term, and when i asked what was wrong with my car he pretentiously laughed and said nothing, like I told you. Well there is something wrong with it. And others with the same issue have posted online about it. Im assuming Mazda just refuses to fix it. I have never been treated so horribly. His arrogant smirk as I was telling him the issue set the tone for my whole experience. I emailed the Sales Manager and GM with no response. Due to my warranty, I have to have my service done with one of their locations, so I will drive all the way to Tri-County instead.

I rate this dealership a 5 star plus! Had a problem with my brakes yesterday and DJ got me in right away and took care of the situation. Tony and Nick, the automotive specialists, explained everything to me. Reasonably priced and quick. Highly recommend. I am telling all my friends and family to come to Jake Sweeney Mazda West.Steve

Andrew was very professional and he was upfront with me. He wasnt pushy and he heard my concerns.I have been with Jake Sweeney Mazda for several years and I have found the staff to be courteous and very professional. I would gladly refer people to Jake Sweeney Mazda West.

Enjoyed getting my car from Jake Sweeney Mazda. I was really happy with the deal I got! Strongly recommend Mr. Mitchell Stein as your salesman. He helped me get the price range I was looking for, answered all questions and was very honest and clear throughout the process.

I just purchased my third vehicle from Mazda West. I’ve also sent four family members to purchase cars as well. They treat their customers very well. Travis, the sales manager, is a great guy & is a pleasure to work with. He’s up front & honest & will work hard to earn your business. I would highly recommend looking at Mazda West. His sales team, especially Julie & Jake are great as well! Great people!

I worked directly with Jake Newman, who serves as their Internet Manager and he was very attentive and knowledgeable. He was also proactive in seeking out pricing/rates that would best fit my unique credit scenario. Aside of this accommodation, he ensured that the used vehicle I purchased received new tires, a new battery and oil change before it left the lost. Simply put, he packaged this deal to create the least amount of work and/or negotiating on my part, which was refreshing. Hes defiantly an asset to their store and I recommend his professionalism to anyone. I will be referring business to him in the future.

Excellent experience buying our first Mazda. Great customer service, knowledgeable people in sales and finance. Would highly recommend T.J. and this west side dealership.

Would highly recommend!! I took my car in for an oil change and some recalls. They guy told me it would take a while (might not be finished that day), so he sent me on my way with a rental car. My car was making a noise, so I asked them to take a listen. They did and were able to fix the part while the car was already there saving me time and an extra trip. The icing on the cake was fixing my key at the end. The battery was dead in the key and they fixed it before sending me on my way. They also did it for free which I really appreciated. So thank you all for doing such a wonderful job and providing great customer service! I’ll be back.

A friend of mine recommended Mazda West and Bill Grace after he bought his car. I have since been there twice and bought 2 cars from Bill in the last 3 years. He was extremely professional and never tried to push me to buy something I didnt want. He mainly answered my questions and explained everything to me. The way Bill treated me is why I came back to get my second car.

Always had good service here - not this time.The requisite Multi-Point Vehicle Inspection was either not performed or the details were not presented. Likewise, brake linings were not inspected (or again results not delivered) - thats part of the service I thought. I did need to have the brakes inspected. Finally, the replacement of four spark plugs cost $133? This is quite ridiculous for $12 parts. I cant figure out the list and the net on this section of the invoice, but it sure looks like I paid more for this service, one any consumer could do - than any other part of the bill. Quite a hit for a check-up.Ive been trying out the dealership in preparation to buy a new car and I already have a 6 and a 3. After this visit is seems somethings changed.

We have brought my Mazda to be serviced here a couple times and were happy with that department, but today we went to look at a cx-5 and are still angry and surprised at how rude and smug the sales manager was (It was Steve Fliehman I believe). I thought it would be no problem to request a complete test drive that wasn’t less than 30 minutes before closing time, to be sure we loved the car and everything was good with it before purchasing, but apparently that’s crazy. Then again maybe that’s a pressure tactic that I’m able to see beyond. Instead was pushed to sit down and go over all the numbers then and there for a car that I’ve only seen a glance at from the outside. I told them that I never have drove an SUV and I’m very short and need to make absolute sure that I am comfortable with the car and feel safe with the visibility in all environments before making such a big purchase. Instead I can’t make up that I was told “oh I should know if the seating is comfortable within 5 minutes”. I was excited to look at the car but now after this experience I feel like I was not taken serious, was dismissed and am dreading going to any dealership to continue car shopping. I hope my appointment with Mazda Tri-County goes a whole lot better than this one, and I hope *the other 2 people coming to look at the car* enjoy it because I’m good on this Mazda location. Also while I’m at it, why would you schedule me ahead of 2 people you claim already had an appointment and test drive, knowing I could have potentially bought the car out from under them? I guess that shows making a sale as soon as possible triumphs caring about your customers.

Great customer interaction. Waiting area was nice. Mechanic was very good explaining what he seen while working on my vehicle. Not a bad price on oil change and winter check up. I would recommend this place to others.

Really kind, informative, and helpful!After another visit, I can say that these are some of the most professional people you could ask for!

Jake really took the time to work with me on pricing. His boss even came and talked to me. They had a great deal of patience with me as we discussed numbers and trade in value for my old car. I really appreciated the customer service I received from the moment I walked in the door. Highly recommend Jake and Mazda West for all your car buying needs. :)

In town unexpectedly and needed an oil change. Jake Sweeney is the only place Ill take my Mazda. We live 3 hours away and make special trips just to go there. JSW service manager fit me in last minute and did a great job!

From all Mazda dealerships I have been (Michigan and Ohio), this location is the best ! They will recommend what your car needs, not what the manual says. I remember one day arguing over the winter special, just to be told my car was in such condition it only needed an oil change. Much appreciated !!! I think I only have missed an oil change based in timing and went to another location. My car is over 75k and will continue to take my car there for any problems.

I had a great experience with my salesman, Mark Jackson. He took the time to go over all the bells and whistles the car offered. He help me program the features before I left the lot. The following day after purchasing my vehicle, he sent me links that will help me with my vehicle. He extended his help beyond the purchase of my vehicle. Im glad that I purchase my vehicle from Jake Sweeney Madza West.Wendy

Ive been bringing my Mazda to this dealership for several years and have been generally satisfied on all fronts. This week, I stopped in for a routine oil change and inspection and to have a few minor issues fixed. When I dropped the car off, I noted that Id also noticed some lurching on the 25-minute drive over.After leaving the dealership, the minor issues Id reported were gone but the lurching had become more pronounced. Halfway between the dealership and my house, the check engine light came on. I then had to turn around and go back to the dealership to have this diagnosed. An on-the-spot diagnostic revealed that the engine has misfired and may have an issue with a sensor. This took a matter of seconds to do, and I have to wonder why this or something like it wasnt done when I noted the lurching problem an hour and a half earlier. I left the car with the dealership because I needed to get work done at some point that day, and it turned out some hours later that there was $1,100 of work that needed to be done to fix the problem.At this point, Im annoyed, but not angry. Im not sure why I had to leave the dealership and turn around to figure out there was a problem with the engine when I 1) notified the service advisor of the problem when I came in that morning 2) paid for a diagnostic during my first visit, which I presumed would include a diagnosis of the lurching in addition to the other issues Id mentioned in my appointment notes 3) had a report card full of green boxes from the multi-point inspection. But Im pretty level-headed, so I figure whatever. Mistakes happen. All theyve got to do is get it right the second time and all is forgiven.Cut to Friday when I come back to pick the car up. Theyve washed it for me, which is appreciated. As I drive home, I notice that the lurching problem seems completely fixed, and so I decide to stop at a nearby Kroger to reward myself with a bottle of bourbon since Ive just dumped a bunch of money into my car. I leave the store, put the key in the ignition, and ... nothing. The battery is completely, utterly, absolutely dead. And *now* Im angry.I call the dealership and sit on the line for five or six minutes in 90-degree heat before they agree to send someone out to give me a jump. When Tony from the service department, who is nice enough, comes out to give me a jump, he tells me that my battery may be dead or have a bad cell. I decline to go back to the dealership because 1) I have a 5 p.m. deadline 2) Ive already decided that this dealership is not getting another dime of my money this week or probably ever. Tony, who again is very nice, tells me that he would have been able to tell me for sure if my battery had a problem had he brought his diagnostic kit with him. The fact that he didnt have this for a call about a dead battery is the button on the emerging theme of this dealerships lack of attention to detail.Im looking now at the results of my multi-point inspection from Wednesday and the second multi-point inspection they supposedly performed after the repairs, and it shows green for battery terminals/cables/mountings and CCA testing.So that means somewhere between Wednesday, Friday, and $1,250 of work (including the $150 I spent originally on the oil change/inspection/diagnostic), my three-year-old battery in green-light condition has completely died. I have to think thats either the result of the dealership not properly testing it either on Wednesday or Thursday as their inspection checklists suggest or them somehow creating an entirely new problem in the process of fixing another one. Neither conclusion is acceptable.The fact that I left today driving a car that was not in proper working condition once again tells me that my time and my money are not valued by Jake Sweeney Mazda West. Theyll not be getting any more of either moving forward.

If you ever need a vehicle on the fly this is the place to go. Mr. William and his son Tyrome were the most helpful car salesmen Ive ever had the pleasure to have met. They got me out of my 2007 Toyota and took a broke down Mitsubishi. I am now the proud owner of a 2011 Acadia SLT-2. Much needed for our family of 6. Thank you again Jake Sweeney Mazda West. Ill forever be so grateful for your dedication to serving your communities. Thank you for looking out for the little man.

Great customer service, was in and out in about 20 minutes.

I hated everything about the car buying experience until I found Jake Sweeney. The staff is friendly, welcoming, efficient, and responsive. I drove all the way across town to do business with these guys over their competitors. Excellent customer service!

I was very happy with my recent car purchase here. It was very well priced and my salesman Steve Beisel was very relaxed and low pressure. The finance guys were good too and were able to beat my banks rate. I would use them again. I drove up from Louisville and everything I needed to register in KY was mailed promptly.Thanks guys!

The sales staff at Jake Sweeney Mazda West was super helpful and very low pressure. They worked only to help us find what we wanted, not what they had. Bill Grace kept our best interests in mind. Id recommend taking a look if you are searching. Top notch staff!

Went in for brake and differential oil change. Had 3 recalls. They broke my fuel level sensor and blamed it on a rat nest found close by. The damn thing never didnt work and worked up to the minute I left it with them. They did the brake fluid job and didnt use solvent to remove the excess oil from the bleed. Obviously a 3 is a generous rating.Update. They covered the repair of the fuel sending wire for free. However. I went in with a full tank of gas minus 40 miles and after the recall service I had to put 7.5 gallons back in the tank. The idiot at the service desk tried to blame the idiot light on the dashboard for astoundingly poor gas mileage. Dont insult my intelligence. I asked if they needed to drain fuel in order to do the job? He replied we dont even have the capacity to do that. Now you tell me whats going on? I also asked if the shop had a wash rack so they can clean my vehicle rather than leave it full of brake fluid. The idiot at the service desk said no they dont. I chose to inspect the service area myself and found a wash rack at the far end of the area with a guy washing and detailing vehicles. While the company seems to be behind its work and customers the employees however dont seem to be in it for the customers benefit. I had asked when I dropped the car off to be brought over and shown the part that failed as soon as the access panel was opened and before the work was done... and after deciding to go around the building myself and look, the idiot at the service desk never gave me any opportunity to go back with him on an official basis. All around the idiot at the desk gets three strikes from me.

Our salesman was Alex Neville. I cannot even begin to express just how helpful Alex was. I never look forward to car shopping, but was forced to after my daughters car was totaled. I had a very specific goal, find a used car with reasonable miles, decent shape cosmetically, good condition mechanically and fit within my budget. Believe me, NOT an easy task. Alex worked diligently to find the right car for my daughter. He was never pushy but was persistent in the search. In the end, Alex found her a 2008 Mazda 6 that she absolutely loves. Hats off to Alex Neville and the rest of the folks at Jake Sweeney Mazda West for a very positive experience. Ive always been a Ford guy, but believe me, Ill be back at this Mazda dealership.

We just bought our used vehicle there and this dealership definitely made it a great experience! We went to other dealerships and felt pressured into things we werent interested in. A special shout out to Edwin, he was informative but laid back and felt like he did things in our best interest. I would definitely recommend this place to family and friends!

Jamie, the Service Manager at Jake Sweeney Mazda West, called me sooner than expected to let me know my car was finished. He informed me that, while I had asked for tire rotation and air filters be replaced, the tires and filters looked just fine and it was not a required service at that time. I really appreciate the honesty of their service team and will continue to patronize Jake Sweeney Mazda West!

BEWARE!!! SCAMMERS. WARRANTY NO GOOD.. HORRIBLE EXPERIENCE, HORRIBLE SERVICE. DO NOT SHOP HERE I CALLED ABOUT WARRANTY WORK AND GOT HUNG UP ON AND NOBODY WILL RETURN PHONE CALLS

Mark Jackson was great and he did what he said he would for me to get me in a vehicle.Thank you so much for all of your help I really appreciate it.I am enjoying my vehicle it was time to level up.Kimberly

Mazda West is the best place to buy a car! I bought my car from Joe Collins over 5 years ago and now I send all my friends and family to him for theirs! He was so helpful and knowledgeable about the cars that they had to offer He was also willing to go the extra mile to make sure we got the car we were looking for. The rest of the staff are extremely friendly and always eager to help with anything that I have needed. I REALLY recommend Mazda West if you are looking for a good reliable car and great customer service!

Called in advance to confirm they still had a car that was listed online. 1 hour later showed up and the car wasnt there. The openly admitted when we called the car wasnt there; they just wanted us to come to see other inventory. Dishonest sales tactic that wasted our time.

Bought a car from here and used to come in for routine maintenance. Place isnt the same anymore. Used to have great customer service.

It was quick they said 2 your wait to check on everything I wanted and they were done in 1 and a half. They were very knowledgeable and amazing with how nice everyone was. I’ve never had a bad experience with them thus far.

Got my car from here, my first car.Jake handled my excitement and all stupid questions perfectly and sold the car to me at a fair price.Servicing experience was good too, wish they provided car wash as well. They dont.Shout out to Krystal for finding the right servicing coupons for me!

We came in with our 2 kids. And the gentleman that was helping us buy a car kept them occupied while sitting with them, watching tv, and tossing a football with them. Anyone with kids would know how tremendously helpful this was. Plus, all the people were very friendly and helpful.

Avoid this dealership at all costs when buying a used car unless you expect to need a new one in less than four or five years of purchase! Bill Grace (the only good thing about this dealership) is a great sales guy and sold me what I thought was a great car back in 2013 only to now be looking at the car needing a new engine. Their communication is the worst Ive ever dealt with and we will never buy another car from this dealer ever again!

Extraordinary customer service. They always go above and beyond and I leave feeling very satisfied every visit. To give you an example I brought a coupon in for a 75k mile inspection and they presented and granted me a better coupon saving me $50. I go out of my way to go to this location.

Friendly service. I went in told the sales man what I was looking for, he actually listened, and put me in exactly what I described. Excellent work, no hassle, no pressure. All of the folks were extremely nice. Great experience. I reccomend if you are looking for a new or used vehicle, to go here.

Best experience I ever had at a car dealership! Amazing people and very very helpful. Best decision I ever made. I will definitely recommend everyone I know thats looking for a vehicle.

Our Cr-V broke down and we were without a car for weeks and no one else would approve us for a car. We went to Jake Sweeney and they helped us right away. The guy we dealt with was SUPER helpful and we got an AMAZING car and they worked with us to make it affordable. We were here for a few hours but they were busy and it was definitely worth it.

I am a new buyer and was interested in a vehicle at this lot. The staff were very friendly and helpful. Steve Fleihman specifically was extremely helpful. He made sure I was well educated before purchasing a vehicle and didnt push me into purchasing. Great dealership!

Purchased a car from Mr. Bill Grace. Very nice man....very helpful, and informative during my time there. Would definitely recommend him and Mazda West for anyone interested in purchasing a new vehicle. Thank you for all of your help Mr. Grace.

I was greeted immediately with a friendly smile when I dropped off my car. She said about an our and they called within the hour that my car was ready. I was able to check out within 5 minutes and be on my way.

Andrew took good care of me. He was very friendly and helpful. We were able to work out a deal to get payments where I needed.

Update. My son paid $1800 of his money to have his car serviced, just yesterday. He supposedly got oil change, tune up and new brakes and rotors front and back. Yesterday, he notices his car is stalling a little and picking up speed like it is supposed to. So obviously he scared to drive it and he works over 20 miles away.

Been buying here since my first Saturn!

I would like to thank the service department and especially the general manager for going the extra mile when my Chrysler 200s needed repaired. The staff was very professional, knowledgeable and helpful; I would definitely recommend buying a car from Mazda West and taking advantage of their service department.

We bought a Mazda 3 from Jake Sweeney west at the end of May.We Love this car!!! I cant believe we almost bought an over priced and boringFord focus from Walt Sweeney Ford.Our Mazda 3 is so much more fun to drive than the focus and looks better too!Steve Beisel was fantastic! He was so nice, gave us time, and plenty of space.He let the car sell itself.We will be back to buy another Mazda from Jake Sweeney Mazda West.Thank youBruce Hodges

Very honest people. I would recommend doing business with Jake Sweeney Mazda.

Spoke with Andrew McGarr as he did everything he could to make me satisfied. He was able to swap out even the tires I wanted to finalize the sale at no extra charge. 10/10 would recommend!

Drove 40 minutes to look at a specific car with the guarantee that it would be available. Arrived to find out they thought the manager was driving it and wouldnt be back that day. It was never found and then they tried to put us in a car and refused to budge on the price given the circumstances. Completely unprofessional environment and Id never recommend anyone to shop there. Stay away

Bought a 2017 Honda Civic in May ‘19 had issues with AC, went online and scheduled an appointment for service 2 weeks prior to appointment date. When I got there they told me they can’t work on that new of a Honda. My appointment was scheduled for 2 weeks and nobody could call me and tell me that they can’t service my car that I bought from them. Burned up a vacation day for absolutely nothing. When I bought the car the sales person told me that I had to bring the car back to Mazda West for ALL service work in order to keep the “lifetime guarantee” then I get there and they tell me I have to go to Honda for service. I’ve bought 3 cars from Mazda West and I will not buy another. Have me burn a vacation day for no reason and they didn’t evenoffer me any compensation for my time, now I get to use another vacation day to take the car to Honda and have it serviced. Never again Mazda West. You have just lost a 3 time customer

First time taking my used vehicle for service. Quick and friendly experience. Received excellent information on something that is still under manufacturers warranty.

Went here for a oil change service and I had to wait 2hrs. Wait wasnt too bad as they have a comfortable lounge but would be nice if their express oil change was less than 2hrs. Nice people.

Very friendly and helpful. Ive been using them for over 10 years for all my vehicles. Good knowledge on all brands, not just Mazda.

I have purchased two vehicles from Julie at this dealership. She was very professional and knowledgeable about the vehicles she was selling. I was able to get a good deal within my price range. I would highly recommend her!

I bought my car in 2010 with the agreement that I would have lifetime oil changes. They cancelled my lifetime oil changes which is a really stupid thing to do. Every time I came to get my oil change I added on additional services. I did not complain when the service technician broke a bracket inside my lightbulb and it cost me $800 to fix, but now i am complaining. Lifetime means lifetime. Buyer beware.

Treated my daughters first car buying with much respect . Bill Grace our sales rep was outstanding! Friendly knowledgeable and absolutely no high pressure .... Good guy... Highly recommend....Thanks again...

Very poor service, very unfriendly, when you buy an old car, be careful, be sure to find someone to check many are unprotected cars,If your car has a known issue, they wont warranty their service or the part and will instead blame you for mistreating the vehicle. Jake Sweeney Mazda West, you have a lot of work you need to do with your salesmen. I will never be back and I will most certainly never recommend your dealership to anyone I know.

Went in there today. Walked past 3 salesman and was not acknowledged. I was not even given a welcome when I walked through the door. I work in retail and at least acknowledge the customers if im busy. Walked around for a few minutes before I left. I have money and nice credit. I wanted to purchase a car today. I dont want to say its racial, but never judge a book by the cover. Taking my buisness somewhere else.

Two weeks ago, I purchased my first car from here and had a wonderful experience. My salesman Steve and the whole staff was very helpful, and made sure that I got the car that I wanted at the price that I wanted. I will definitely recommend this dealership to all of my friends!

Everyone Ive ever dealt with here has been wonderful and extremely helpful. Completely different experience from other places I had dealt with.

Nice As Usual. In & Out✌

Bought a kia from Bill Grace today. My 3rd car ive bought in the past few years. I would highly recommend it for anyone with credit issues or perfect credit. The staff was friendly and professional .Showroom and lot was well kept . Sales manager very professional .Nobody is pushy or shady. Comfortable car buying experience

This is THE best car buying experience. We drove up from Louisville and these guys were worth it. This is not what you think of from a car dealership. Luke and Bill are awesome and the deals were legit.

The best service Ive experienced from an Auto Dealership. Parts were in stock they called my warranty company and got services approved. They even fixed my recalls. Amazing!!!! Jack Sweeney is where its at!!!!! Thank you Jenn!!!!

I had a Great experience, purchased a car from Mr. Bill Grace. Very nice and helpful gentleman. Would definitely recommend him and Mazda West .Thank you for all of your help Mr. Grace.

Jenn and her team examined my brakes and determined they did not need to be replaced for about 3 to 6 months. This bolstered my confidence in and appreciation for the service at Jake Sweeney Mazda West.

Convenient, quicker than promised, also handled a mfg recall while I was there. Price for tires (installed) was absolutely the best of all options.

The way they took care of me was simply impressive. What a great crew. Always positive interactions .

The easiest car deal I have ever done, in 40 years of buying cars!! Steve, my salesman was no pressure and knowledgeable, Jody did the paperwork quickly, and Kyle and the service team were friendly and polite. A++++++. I would highly recommend.

Julie Maggard is my go to person! Im on my second Mazda and I love them, but the salesperson who takes care of you is very important. Julie isnt pushy and very responsive. If youre thinking about a Mazda, you wont be sorry. Love my Mazda and Love Julie!

The service was amazing and the process was seamless. I would recommend Jeff Wyler to anyone. Thanks a million.

Poor communication. Slow to return text or calls. Asked how late they were open, they said We normally do things by appointment. Okay, 6 oclock tomorrow night. Oh, we close at 6! Drove an hour, got there before 5, Oh, the car isnt here. ?!? No pic of car online, stock photos only. Stock photo showed navigation, this car didnt actually have navigation! Total waste of our time. Will never do business there!

I traveled past a few Mazda dealerships to get to Mazda West. Daniel was helpful and friendly, and GM Travis worked well to get me a new car. Im so thankful for both for getting me into my new CX-5! Basically a painless experience!!