Excellent Dealer. Great sales Experience. Offered a fair trade-in price without having to haggle. Definitely recommend. Ask for Bob Marks.

I can’t say enough good things about The staff at Woody Sander Ford! These folks were top notch! I want to highlight the customer service that Andre provided me! Went in told him exactly what I wanted and Andre delivered big time! Showed me a truck that I wanted didn’t try to show me anything I didn’t want. Not to mention some small things I didn’t like about the truck and before I signed the contract Andre made sure to take care of it! I highly recommend Woody Sander Ford, for me I was in and out in what seemed like 30 minutes! Thank you guys for all you did for me!

I have bought a couple cars since turned 16 and hands down one of the most friendly respectful dealerships I’ve been to and had the pleasure of dealing with I just wanna say thank you to Danny and Mike for the excellent service and for getting me under what I wanted my payment to be very appreciative thanks guys

We are from out of town and needed some help. We took a chance based on all of the positive reviews and we rewarded with a very kind person in Ryan, unbelievably fast service, and a very fair price. Thank you very much for the help.

Traveling from South Texas, called and scheduled an Oil Change for my 6.7 Powerstroke F250. Good initial communications. I waited for about 2 hours and asked if there was a problem. Service writer said another 15 minutes and explained they do an extensive multi point inspection that no one mentioned and I didnt ask for. 30 minutes later my truck was ready. I was greeted with multiple greasy hand prints all over my white paint and some on my inside driver door, also appeared to have someones chew/dip all over my steering column? The brand new oil filter was covered in oil and grease and oil running down one side? Completely unacceptable and no attention to the small details. Very disappointing. The service writer tried to make things better, not really apologetic and not what I expected from any Ford Dealership. Left me concerned for the 1100 mile trip back to Texas. Wouldnt recommend this dealership to anyone, especiallyfor travelers. My truck is not a brand new truck but it is well cared for. Feel like the Tech didnt care how the work was performed.

Weve professionally known Matt & Andre as well as rest of staff at Woody Sander Ford for decades now. This is not our first purchase or referal for the family of professionals. Our certified Transit Connect will serve our ministry for a long time and backed by the best service Ive ever experienced maybe even longer than we expect. Sincerely Bro William of Greystone Tranquility Family Recovery

I absolutely recommend Woody Sander Ford! Kip and Bob were so helpful! It was a great experience to buy my new Bronco Sport! Definitely worth our 5 hour drive! Thank you Woody Sander Ford!

My husband and I had the best car buying experience this weekend. The people and process was simple and seamless. They have the nicest employees ever!

Amazing, fast and affordable service!

Came in for new key and reprogramming ; was ready in about an hour and the service was great ; however, did not appreciate the oil and grease left on my carpet and floor mat ; thought they were supposed to put a paper mat down prior to stepping inside car? ..Had left a chat message but no one has responded to me as of yet so had to a leave a review .

Unfortunately my rear tire came off my car on 75. Had it towed to Woody Sanders. Decided to scrap my car and they helped me with it. Had some nice vehicles there. Would have preferred to purchase one from them but of course it was the weekend. I had no place to go in Cincinnati for the next several days. But they were understanding of my problem and helped me out. Especially Ryan in service. Had it not been the weekend I would have purchased a vehicle here. Seem like some nice folks willing to help you out. If your looking for a vehicle dont pass up a visit to Woody Sanders.

AWESOME CUSTOMER service!!!The gentleman that helped me was very sweet and informative. Didnt have what I needed but gave me suggestions where to look. I would definitely come back in the future. Thank you!!

I wish no stars was an option. I sent my car to them to fix an airbag recall after getting numerous letters. Instead of fixing the recall they gave me my vehicle back with the airbag light on, my horn not working, and none of the buttons on my steering wheel working. When I told them about the issue their response was they didnt do that and they could fix it but they would have to charge me because my air bag clock spring went out. Now if I bring in my car with no airbag issues and my horn working just fine and you want to fix a recall why is my car worse off then it was before I brought it. How do you fix an airbag recall that I never even had a problem with but now I need to pay for part that is causing my airbag light to come on and my horn not to work. This is a scam and the workers were so unapologetic and simply rude. I will be filing a complaint with corporate and the BBB

Ryan and the folks in the service department, do a great job of keeping our fleet on vehicles on the road. They are very responsive and do an excellent job of communicating.

I had taken my 1998 Mercury Grand Marquis in to the service department to have the blend door actuator replaced in order to have proper air conditioning. I also asked since the dashboard would be removed for the repair that the instrument panel lights would be replaced.After retrieving my vehicle I noticed several issues with the re-installation of the dashboard and that all of the lights were still not working on the instrument panel. The dashboard was remounted incorrectly and the gear shift indicator is out of alignment and the dashboard is clearly crooked with some of the pieces broken off and mounting screws left in the ashtray.The other significant issue is that the cover to the passenger airbag is barely hanging on.I paid over $1,000.00 U.S. to have this repair completed.By the way the air does work great.......this however seems to be the only thing that was done correctly.I appeared this morning when the service department opened and was told that I would have to wait until next Thursday May 31, 2018 to bring the car back so that I could be provided another vehicle while the previous expensive repair is corrected.The rating and evaluation on this review will be upgraded should the situation be resolved. See photos below.06/07/2018As noted I would update this review when the follow-up procedure was complete.I returned the car on May 31, 2018 as requested to the Service Dept.As promised, a courtesy car was made available to me and I picked up the car today and all corrections were made. So now the rating has been elevated to 5 stars instead of one.Well done to the Service Department at Woody Sander Ford and a shout out to Stephen for his Great Customer Service.

Had my car serviced recently at Woody Sander Ford as I do regularly. Experience always the same, great!Mechanic took my car at the scheduled time & service was completed within hour & half. Very professional & friendly.

Very courteous and prompt. Nice clean waiting area. They even tell you what may need your attention soon as far as services.

Andre Eddings was fantastic, great no pressure service. Best experience at car dealership I have ever had. Very fair easy negotiation

This is the second car that I have bought from Woody Sander Ford!! I always have the best experience. The staff is amazing! The Black Mazda was my first car from Woody which I loved !!! I traded it for The Ford Escape SUV!! Love love love everything about it!!

We can’t thank the Woody Sander Ford staff enough for helping us through the process of special ordering my husband’s truck. They were more than helpful and very pleasant. We’ll be going back there for our next vehicle!

I came in for a quote on some front end work and they quoted but didn’t have the parts so I rescheduled for the following week to have the work done.When I came in for my 2nd appointment I waited for 1.5 hours only to have them come in and tell me they hadn’t fixed my car but instead had just done another evaluation. The estimate this time was $150 more for the exact same repairs that were quoted the previous week. The gentleman went back to the office and 30 minutes later came back to tell me that this new quote was the correct quote but they hadn’t even ordered the part that I needed (the reason I rescheduled the previous week). They said the part would be there in about an hour. At this point I had been there for over 2 hours for a scheduled repair and they hadn’t even started the work. So I asked for my keys and left.Either they are completely disorganized or they just thought to get a few extra bucks out of me.Either way I will never be returning.

Great service friendly staff fast turn around time

Steve Hillgrove and his people always take care of me, and have been since around 1990!Thanks,

I’ve always been pleased with the friendly service and they’ve done a great job keeping my truck healthy.

Friendly and relaxed sales team. Good inventory.

They worked on my truck. Kept me informed and quickly troubleshooted the problem.

Excellent service by my regular service department. Steve and His team were more than attentive to my needs as a customer.. My vehicle was completed sooner than I expected.

Great service . Needed a job done fast . Had my F150 Rear End back next day, complete rebuild .

My guy was having trouble with balance the car would be all over the road very dangerous and scary, they fixed the problem so we felt safe driving home.

I always go to Mike at Woody Sander Ford for all of my car needs! Everyone at this dealership is friendly and helpful. Their service department is also great. I highly recommend them if youre looking for a car!

They was very helpful and giving me another store to go to to find the part telephone number street address that was helpful

Everyone I met was courteous, clear about what to expect and helpful when explaining the service provided. I will recommend Woody Sander Ford to anyone looking for service or buying a car (bought my 2018 Fusion Hybrid there).

What makes the place are people like Bob Creed and Bob Creed Jr..

Wonderful experience! Bob Marks was a friendly, honest salesman.

Worst dealership you could ever go to. Terrible service and the manager has no idea how to conduct business. Don’t let the sales side fool you, once you get service done you’ll realize it’s the biggest mistake you ever made. Steer in the other direction!

The service techs do a good job because my car always comes out running better. however the front office can do better communicating with their clients Prior to fixing issues. If you’re going to do a service that is different than what the client expected, it’s courteous to inform the client prior to conducting that service on the vehicle(I.e., a tune up being done even though you went in for warranty work)

I actually decided I wanted this car at another ford dealership and had a pretty bad experience there. So I came here to actually purchase my vehicle. Kip did such a great job. If I need a new car in the future Id definitely go back to him. Theyre going to install a sunroof for me and are loaning me a car for the 1-2 days itll take to do so. He went above and beyond to make sure I really wanted this cat before I bought it.

Everything and everybody was great. I was approved for my loan before I even got in the door. The car is awesome. So glad I reached out. Thank you!

These people are out to get you. Do not use their service department. They diagnosed my dads car without even asking for consent and charged him $400 to even look at it. Nothing was even wrong with it. They were trying to tell him his compressor to the air conditioner is bad. Two other mechanics told him his air conditioner compressor was fine. I have helped my dad make several attempts to contact them and they leave me no further ado but call them out for frivolous repairs. DO NOT GO TO THEIR SERVICE DEPARTMENT!

Great experience! Everyone was friendly, helpful and got the repair done at a time that fit my schedule.

I found everyone friendly and helpful. We agreed on a out the door price and one small repair. The repair they did 3 days later and the service Dept. was great! I would not hesitate to recommend them

They have an amazing repair department. I came into Cincinnati to visit family and found out my AC was broken (first time I had to turn it on since last summer). They got me in that week and were quick in diagnosing the problem. When they didnt have the part they needed, a service member drove to another dealership to pick to ensure my car was fixed and ready to pick up the same day I dropped it off.

I always get friendly service. Honest work at a fair price.

The service department was great. Friendly, knowledgeable and professional. I went in just to have a replacement light and I thought I’d at least ask about the hatch because it wasn’t opening. They said they would look at it and they gave me the price and ended up fixing it ! I ❤️ Woody Sander Ford!!!!!

I have never ranked an auto dealership above 2, but, at Woody Sanders they deserve a 5 star. I bought my wife a focus in 2010, and like now excellent service. I could write about how well I was treated at time of purchase, great, I also will give the same ranking to their service dept. Excellent dealer all around.

Great place, good people, where they treat you like family.

I recently went to the Parts store to pick up a hose from my overflow compartment to the radiator. They were the only Ford service dept in Cincy that had this part since mine had busted and leaked out all of the coolant. The service guy named Nick was fabulous. He spoke with my brother who is a mechanic and discussed re-installing the new hose. Nick was very friendly and helpful. I will get any other parts I need from Woody-Sander Ford.

Both Andre and David did an outstanding job assisting me in the purchase of a new F-150. All facts and no pressure. A great experience.

Very happy to have such a great dealer that is easy to access right off the highway near downtown Cincinnati. Roger Crawford my salesman was knowledgeable and patient when it comes to understanding my needs. He was able to find the car, with the right color, features and price to make it work for me. Sheri Sotheby arranged financing quickly and made the process of completing the paperwork fast and painless compared to other dealers. I had a question about the entertainment system that a service manager handled for me in under 5 minutes on my first return visit. No charge of course.

Thank you for taking care of my vehicle and being so nice & polite ..Thanks a million to the young man who stayed after work to make sure everything went well great appreciated

Nice and friendly to do business with. Very helpful.

I brought my explorer here for an oil change, tire rotation, (general service), some body work as well and a front windshield replacement . All the service was great, staff was excellent, and the body shop did a great job and was very communicative. I was extremely pleased with everything - after having left I noticed an issue with the windshield. I called them, and after a few communications, they went out of their way to make sure everything was right and perfect. It has been some of the best service Ive ever received. I highly recommend, this is a place you can trust. Extremely honest staff and dealership.

I have been there twice. Very professional staff that went out of their way to help me get reimbursed for my outside warranty. They dont usually deal with warrantys provided by outside sources so this was a huge help. Thanks again Cory, My Ford Edge has been riding smooth ever since!

Great service and honest feedback given about further services my Kia will need in the near future. They are sincere and efficient here, definitely recommend even if you dont own a Ford like me.

Steve Hillgrove has been servicing my cars for over 10 years. He goes above and beyond. Great customer service, and highly experienced. I thank Steve and his crew at woody sander ford for keeping my cars running well. They have always made servicing my car a smooth stress free experience. I highly recommend Steve and woody sander ford. A+

Ive taken my car to Woody Sander since I bought it. The team at Woody Sander is helpful & trustworthy. I bring my car in for the smallest of fixes and have incredible confidence that they are looking out for my best interests - so much so that I give them the freedom to deal with any issues the car is having. I believe that my cars longevity is because of Woody Sander. Recommend to anyone & everyone.

We traveled 2 hours to look at a few trucks. They were extremely accommodating. They completed the paperwork on a Sunday and even delivered our new truck to our house since they needed to detail it. Class act. Highly recommended. Talk to Kip...he was wonderful.

Overall we had a decent experience. Took two weeks once recall part was in and the car was dropped off for the repair to be made. Also upon picking up the car we noticed there was a scratch on the instrument cluster, most likely from where they had to remove the whole dash to replace the airbag.

Excellent work and very efficient

Great and friendly service. The only place to purchase a Ford

I am changing my review from 5 stars to 2. The customer service is great and all, but I got an oil change today and when I got my car to work I noticed a white scratch that was on the driver side mirror as well as on the door. There were not scratches in those spots when my husband and I took my car in. This morning. I do have a lot of scratches on my car from people hitting it when it rains and snows given I work in retail and have to park my car in a heavily trafficked parking lot, but I do notice when I have a new scratch. Im not sure if an employee did it, or if someone hit it where the car was parked before my husband and I picked the car up (my husband went and got the car so Im not sure where it was parked).

Quick appointment for an oil change and a recall item that Ford alerted me to when I called to schedule the oil change. Steve and the guys at Woody Sanders do a great of taking care of my vehicles.

Great service department! Steve and Greg did a great job of finding the problem with my Fusion and getting it taken care of right away. I always feel welcome and my that car is in good hands. I have never had a problem with work from any of the Mechanics. I drive about 40 minutes just for an oil change from them.

I have purchased Ford trucks and vans from several other dealers in Cincinnati and I have to say that Woody Sanders Ford has been the best to work with. The web site was very helpful andmy salesman Todd Zachery was in contact right away. He is great to work with. Couldn’t be happier with my purchase.

Service department is outstanding. Fair pricing and responsive to all requests.

Excellent Service Repair Was Done Ahead Of Time. Thank You Woody Sander Ford Team.

Called service department to see if they had a shuttle service for customers who were leaving their car for repairs. Instead of answering my question, I was asked where I was going. So I called Kerry Ford and got a reply yes we do, we will take you to your destination and pick you up when your car finish.

It is very frustrating that a dealership is unable to figure out what is wrong with a vehicle. After $300.00 + of work the car is still having the same issues. I am just afraid that as it gets worse I will get into an accident due to not having turn signals, dashboard lights not staying on,, door locks not unlocking/locking. I just dont know how to proceed with the problem since it cant be fixed and if the problem does get identified the cost involved will be astronomical. Ford has been very honest about the situation but I need someone that can fix it. Knowing it is an electrical issue it seems there is no easy way to find the exact problem.

Absolutely hands down the best car dealership with the best customer service I have ever experienced in my life!! In the middle of a road trip our truck had some issues so we stopped in here and they got us in and fixed in almost no time!! The service here is beyond words!! They kept our 6 yr old very occupied while waiting and no words can express how much that means to us! Mr Friend has got to be the friendliest man ive ever met and Mr Corey in Service, youre AMAZING!!! THANK YOU FROM THE BOTTOM OF OUR HEARTS!!!-THE JOHNS FAMILY-

Terrible customer service in the repair shop. Literally have no clue what they are doing. For example, car wouldnt start. Boosted it and brought it in. A week later they said it was fixed. Got home, next day, wouldnt start. Brought it back. 4 days later they said it was ready. Went to pick it up, wouldnt start in their own parking lot. Week later apparently it just needed a battery. Many experiences like this. As soon as our warranty was up, we switched to someplace that has a clue.

Great Dealer and friends.I have been purchasing all my Fords from them since 1984.No reason to change. Great service and support.

Had a recalled on my Ford Edge, totaling two items one was sent in the mail air bag, second recall i was inform when i got to dealership by empoyee name Holly, very professional, thanks to her i wouldnt have known this, they fix both recall in a fashionable time frame, kept me informed of schedule time of date to bring my vehicle and when to pick up my vehicle, Thank you Holly and Kory and to the mechanic at Woody Sander Ford for keeping me safe. Linda Johnson

The staff was really friendly and they even provided a driver to take me to work while they work on the car.

Very happy 😊 with the service we received. We were given a loaner so they could Fix the problem. First time driving a Fusion and I loved it this will be my next purchase.Pleasant and easy to work with.

Recently was shopping for a new F150 Raptor. Emailed several dealers and was contacted by half of them if that... Woody Sanders Ford emailed and called me within a half hour. Less than an hour later, we had a deal on the phone. I can not always just come out to discuss a deal. They understood this and took it into consideration when dealing with me.I happily bought a truck from inventory, and feel I got a great deal. I will buy from them again one day.Thanks to James and Theresa.

Everyone was nice and friendly.

The Collision Dept. goes above and beyond customer service to assure your travel needs are addressed. (Thanks Bob) The Service Dept. is also willing to provide all of your desires and needs. I have not had a complaint and I recommend Woody Sander Ford for all of your vehicle needs. At Woody Sander Ford you are more than a customer, you are family!

Great service team, great service representatives and price.

I have purchased many cars in my lifetime. I usually cringe at the thought of having to wrangle with the Salesperson first, the Sales manger second and the gang of finance people that follow. My experience at Woody Sander Ford was nothing like that! They had a sticker price on the car, I made them a counter offer. They accepted my offer without any drama or confrontation! No bogus hidden car lot fees. I couldnt be happier with the car and the whole Sales process.

I like doing business with Woody Sanders Ford. Steve, in the Service Department, is always on top of what my truck needs.And the Owner Service Rewards are great.They take good care of me and my vehicle.

I would not recommend the Fresh Start program advertised.You have a total of 3 vehicles to choose from that are either 10 years older or the other 2 wouldNeed mechanical service right away. The cost of the card were 10,000 - 12,000. Payments were high..BUT if make payments on time u can trade in the old car ubought..Im sure the balance on the first car u purchased could be added onto your new loanCould be

Woody Sander Ford service my truck then got me out of there quickly. The staff there is really friendly and helpful. Would recommend Woody Sander Ford to anyone wanting to purchase or have their car serviced.

I was given an appointment 3 weeks out on a Tues. at 10 am. I left the car the night before. When I had heard nothing by mid-afternoon I called and was told that they would call me in the late afternoon. I heard nothing until late the next morning.I suspect that they didnt even look at the car until Wed. I did not get the car back until late Thurs. Three days and in the end after $800 the problem had not been resolved! When I returned to complain I got several excuses and smirks and laughter and left with the car no better than when I arrived.I believe that perhaps this all occurred because I am a senior and/or because my car is 13 years old and they didnt take me seriously.

Here for my 70,000 mile check-up. Easy in, easy out. Service reps very responsive to concerns, upfront about what services were being performed and costs (which are quite reasonable) of those services, as well as being friendly and respectful. Thanks for making my visit as enjoyable as possible!

This owner and employees of this dealership are responsive and cordial. The experience of purchasing a car was a very good one. I recommend this business.

Just picked up a company vehicle that was being worked on. I wouldnt own a Ford personally. Everyone here seemed to be friendly and helpful. First time Ive ever been here.

They were very helpful and knowledgeable. Just wished they would have called with up-dates instead of me bugging them to see how things were going.

Im always satisfied with the excellent customer service that I receive from this dealership. I will never take my truck anywhere else other than Woody Sanders to be serviced. Ive been coming to this dealership for 10 years now and I am still pleased with the service!!

We were looking for a car that would meet our needs and the salesperson, Alex Leanch, did not pressure us and professionally answered our questions. Woody Sanders was attentive too our needs and assisted us with our car. I highly recommended Woody Sanders to everyone. We live in Georgia and we will only buy our future vehicles from Woody Sanders from now on.

I used to never take my vehicles to the dealership to be serviced until I met the wonderful folks who own, run & take care of Woody Sander Ford @ 235 West Mitchell Ave off of I-75 Exit 6. They tell the truth & only assign technicians the projects you have asked them to complete. They Dont go around the bush to scheme you out of more work that isnt necessary. The Staff is very friendly & if you are searching everywhere, by wasting fuel, to look for a new or used vehicle, look no further as Andre will work hard, when you are trying so desperately to find your dream car. WSF is #1 Ford Dealership in Cincinnati in my heart.

Requested work was performed fine. Seemingly there wasnt sufficient time to examine 2 unscheduled repair concerns for estimates.

I recently had an oil change & tire rotation. The very next day I received a letter about a recall on my car. I re-checked my itemized bill & was very pleased to see that they fixed the recall problem when they did the oil change. I think that is absolutely WONDERFUL customer service! THANK YOU VERY MUCH,,

Incredible staff that will make you feel like family. Love my new vehicle, thanks for everything!

I would be described these days as elderly and this applies also to my 14 year old Taurus SE which Woody Sander Ford has looked after for all those years, during which there were no substantial problems nor costs. This time it showed its age and your shop gave it enough of a boost to keep it going for a while.The courteous young man at the shop counter also gave me a prognosis of future problems awaiting the car, all this with low key politeness. All in all, my doctor could not have shown more tact.

Wonderful place to purchase my vehicles and have them serviced.

Woody Sander Ford has an exceptional Service and Sales staff. It has a very welcoming and relaxed atmosphere with no high pressure. I recommend them highly.

I made an appointment online about 3 days ago and even got reminder emails throughout the week about my upcoming appointment. When I arrived, the service dept was backed up 2-3 days. I had to rearrange work schedules, have my wife follow me (and her rearrange her work schedule ~45 min round trip drive for both of us) only to show up and be asked if Im ok leaving my car there for 2-3 days or trying again in a few days. A simple call, text or email about my appointment unable to be honored would have saved a lot of trouble (time, gas, work re-arrangement). Why have open slots on your service appointment website when you are days behind (I only booked 3 days ago)?I will be scheduling a service elsewhere

Always courteous and friendly. They fix our entire fleet of vehicles without any callbacks.

Very flexible staff... Better than all the other Fords. Had a bad experience with a local Ford on Colerain Ave. I felt very welcomed that they wanted my business. They make accommodations for their customers and are completely understanding!

Great people to work with on the purchase of a used truck. Contrary to other Dealers I have purchased they actually did do a check of the vehicle and repairs like putting new tires on it.