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Tri-County Polaris
11631 Chester Rd, Cincinnati, OH 45246, United States
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Tri-County Polaris
Comments
Ma
Review №1

Owners were very helpful. Answered all of our questions and helped us load and tie down our new go kart. Then we just had a nice conversation about life as we waited for a storm to pass. Nice people.

MT
Review №2

OK, in the middle of social distancing, I just bought two new Polaris ATVs from Tri-County Polaris. Many thanks to Bill and Dawn the owners there. I am a complete newbie to this sport. They took the time to educate me and make me feel comfortable about my deal. I could not believe that I walked in at 10:00 AM to buy two machines and took them BOTH home at 3:00. These are good people. Please, stop by and buy something from them. Lets keep the little guys going.

Qu
Review №3

They always do a great job on a lot of stuff 5 stars because they always do a great job!!

St
Review №4

Parts were ready and waiting attendant carried them to my car

Ni
Review №5

Bill and Dawn are fantastic people. They truly care about the customer. Overall great experience with the company and will definitely be back again for more products.

Ji
Review №6

Good pricesFriendly ownerGood expierence in purchase of ATV

Mi
Review №7

Bill and Dawn took great care of this customer! All the reviews I had read about this team were spot on!! Turns out someone wanted the same atv I wanted and beat me to it. I had no idea this went down because they already went out of their way to secure another one for me. This morning, the bank was dropping the ball getting their stuff in order. Bill stepped in and Im not exaggerating, 15 minutes later the bank called with the closing details. An hour later I was able to pick it up!!! This is my first atv and I highly recommend them. Thanks gang!!

Na
Review №8

Just had to say this is only second time using this location...and i was blown away by the customer service. Amazing to me..they went outta their way to locate my parts i needed and even stayed late on a pretty sat afternoon just so i could get my parts. Customer for life for sure. ThAnks again guys.

Ma
Review №9

I bought my first own atv here and they have made a life long customer. Bill and Dawn are very kind and knowledgeable and made the whole process a pleasure. They went above and beyond and made it an easy choice. Bill took the time to walk me through my new machine, gave me some dos and donts that will save me alot of confusion and headache in the future as well as urging me to call with any questions. Top notch quality and down home hospitality all the way.

Er
Review №10

Great dealership. Very friendly and helpful with all aspects of my purchase. They even delivered for no charge to my home. Highly recommended and will definitely do business with them again.

Wa
Review №11

Super easy to deal with. You don’t stay in business this long by not treating customers right. A+

Ca
Review №12

Bill was awesome. Never talked to him a day in my life. Called there looking for a 4 seater turbo S in Indy red. He said I don’t have one but I can look and see what dealers may. Well he found me one in Michigan and gave me the phone number there. He helped me find what I wanted with no problems knowing he wasn’t making the sale. That’s great friendly service if you ask me!!! By the way, love my 19 Indy red 4 seater turbo S!!! Thanks man.

Mi
Review №13

What an outstanding personable experience!I purchased a 2019 Polaris General from Tri-County Polaris today and I have to tell you my experience, from the initial contact for pricing, through delivery was absolutely exceptional. This dealership is a small and personable dealership that stops at nothing to provide an exceptional experience to his customers. Have you ever had an owner of a dealership personally be involved in the sales process and let you use his personal vehicle and trailer to get your ATV/UTV home? Well I can say that I have!I had a couple of challenge on the day of delivery and the owner did not even give it a second thought to offer to help. Bill and his office manager are plain and simple amazing! I will never buy another Polaris from any other dealer.

Do
Review №14

Great to work with on buying my 450 sportsman.Delivered for free to my house! Quick replys to emails. Bill and Dawn are helpful answered all my questions and know there products. Very friendly too!Worth driving to tri county. Very satisfied!!!! Thanks

Ga
Review №15

Outstanding! The purchase process couldn’t have been easier and communication was perfect. I look forward to putting my new Polaris 450 to work.Thanks!

ch
Review №16

Great service, knowledgeable staff, excellent customer & technical support.

jo
Review №17

Tri County Polaris was Awesome to deal with! I decided Saturday morning that I was going to purchase a Polaris Ranger. The Tri County team made sure I was driving one buy the end of the day. Great customer service. Will be using them in the future for sure!

J
Review №18

Not the first place Id think of for an FFL transfer. But makes sense after thinking about it. They were welcoming, hassle free, I plan on using them again in the future.

Je
Review №19

Knowledgable people. Quick stop.

Am
Review №20

We take all of our ATVS to Bill at Tri County Polaris ! He is so helpful and knowledgeable when we stop in. He has done such a great job answering all of our questions.

Jo
Review №21

Didnt even know this place existed.. they were very helpful at answering questions and spending their time with me... I didnt buy anything yet but if I do I will go back to them.

Da
Review №22

First of all I would say thank you to the team at Tri-County Polaris. They have always been a pleasure to deal with,drop my 2019 Ranger crew Northstar off for a recall and oil change and less than 24 hours received a phone call that it was finished and ready for pickup. Ten star shop.

K
Review №23

Excellent customer service. Honest evaluation. Great buying experience.

Je
Review №24

Great owners! Super nice!

Ma
Review №25

They sell the best product, are friendly and efficient with customers.

La
Review №26

I absolutely love this shop!! The owner is always a great help. A+ customer service. They got me in and out on the same day for the newest RZR recall.. How many other shops would do that?!. I will never go anywhere else!! Thanks Tri County Polaris

jo
Review №27

First of all when I bought my atv they waved the shipping cost. Then when my spark plug went bad after owning it for less than 5 months, they fixed the problem the same day free of charge. The owner is honest and reasonable. It’s an indepently owned store, and I doubt I would have had the same treatment at a corporate one.

Ag
Review №28

We had a explorer 400 2001 that he sold us and come to find out the oil pump was clogged and ruined the engine. He actually honored his word we were 32 out of the 30 day warranty he fixed it all. He had to basically put in a new engine at no cost to us. The owner is a one of a kind person. You wont find someone that spends over 1500 to just keep his word not to mention how long that took. This place is probably the only place thatll ever do that. I cant thank the owner enough.

st
Review №29

Excellent dealer. Look forward to working with again in the future

Ja
Review №30

I use them as my FFL an easy $20 and they are way easier to work with then their competition target world down the street. They arent the best at calling you as soon as the gun comes in but they at least will let you pick your gun up if you come in and they have it which is less then I can say for target world who makes you wait for them.

Ni
Review №31

This place is horrible ! I took my atv in for repair and they had it for two weeks so I decided to call for an update. They tell me that they tested it 4 days ago and they THINK it needs rings. I never got a call to ask me how to proceed, I had to call them . I tell them that I dont believe it needs rings because the machine doesnt smoke. This is where the mechanic start getting nasty with me, telling me how he has done this for so many years and when he does a compression test and its so many lbs. low it can only mean one thing .. Piston Rings... Well right here I know hes wrong. It could be valve seats, valve adjustment or rings. But if it’s not smoking, fire is not getting passed the rings into the crank oil causing it to smoke out the exhaust .. But anyways I go with it and ask the cost to repair, he tells me $600 and he can’t guarantee this will fix the issue..So I picked it up and took it to a real shop.. They adjusted the valves and cleaned the carb within 2days ! $360 out the door..If you’re looking to buy a side by side and let the mechanic here bolt on some lights, this is your place. If you’re having a true mechanical problem and need motor or carb work, dont take it to this rip off shop !!

Ki
Review №32

Always Prompt, professional and knowledgeable ⭐ ⭐⭐⭐⭐ Service!

Mo
Review №33

Extremely customer friendly and they aim to please!

Ro
Review №34

Best power sports dealer in town!

Ch
Review №35

Good customer service.

To
Review №36

Man is helpful and knows his product

Mi
Review №37

Very friendly and helpful.

Ty
Review №38

Put a order in for a part and called 5 days later to check if it had arrived only then to find out they “forgot” to order it.

Gr
Review №39

This place needs to post their times open and close online I drove an hour and a half Saturday September 3 just to find there closed this place really sucks

Sh
Review №40

Not very good business store opens at 10am and I waited till 10:30 and still not open not very smart for business

Co
Review №41

Walked in as they were closing and they still looked up all the parts and fluids I needed and checked me out with no rush ... great place

Jo
Review №42

Excellent customer service

An
Review №43

Whoah, how rude!

Je
Review №44

Great

Information
5 Photos
44 Comments
4.3 Rating
  • Address:11631 Chester Rd, Cincinnati, OH 45246, United States
  • Site:http://tricountypolarisinc.com/
  • Phone:+1 513-771-2887
Categories
  • ATV dealer
  • Motorcycle shop
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–3PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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