James was extremely helpful and knowledgeable! He spent extra time with us to ensure we were happy. The acrade games were a hit and if we would have brought our children that would have been nice for them while we shopped with ease. Thanks for a great experience. Looking forward to getting our washer.

Thank you so much for the help James! You were quick and easy to work with. Saved us money and time with our dishwasher and dryer :)

We ordered a dishwasher understanding it was not in stock, not a big deal, we wanted that washer. Once it came in, told us it would be another 2 weeks before someone could install it. We booked a time, keep in mind they will not give you a window, just a day. My wife took off work to wait, only to have the person not show up after we called no less than 4 times. When we rescheduled, someone showed up at 8:30 PM and did not have the part to install it properly. Try 3 brought someone out and they “installed” it only to have the mounting come off less than 3 weeks later. We have called to get it fixed at least 5 times. Sometimes they answer and say they will call us back, with no returned calls. Still unresolved and I expect it to stay that way until we pay other actual professionals come out and finish the job we payed Appliance Factory to do. If I could give negative stars, I would.

We needed a small refrigerator for our daughters dorm room. Large selection, great prices and friendly staff. In and out in 15 minutes with the perfect size refrigerator. Thank you!

Walter welcomed us as soon as we walked through the door. He asked us what we were looking for and told us where they were located. He took the time to show us our options that were in our price range and which ones would fit. This was our last stop after looking at multiple stores prior. We purchased a brand new stainless steel refrigerator that was in our budget. Very happy. Will return if another appliance breaks. Hopefully not any time soon! Thx Walter

Just bought a range and microwave from James. Nice guy, and helpful. Brought my granddaughter with me....they have 3 free arcade gsmes. Totally painless experience!!

We had a houseful of family and our extra fridge died while it was full of food. Appliance Factory had a fridge for us in stock and delivered it quickly. The price was great and it works fine. They were very friendly and helpful, and saved us from losing a fridge full o food.

James C was very helpful and process went smoothly. Great customer service.

Walter was great! Came in and quickly got exactly what we were looking for

Ordered dishwasher on a Sunday. Was told it would be there on Tuesday. Truck broke down so didnt show up. Come Wednesday called said I will have to call you back. Waited an hour then tried calling back to no answer. Another 30min still no answer. Thursday called it didnt make the truck. Now have to go to warehouse to pick it so I can meet my installation appointment. Bad customer service. If its not in that store dont trust it will arrive when told.

Fast and friendly service, fair pricing. would highly recommend...

Great experience in the store today. John took the time to show us everything and make us the best deal. They beat Lowe’s and Home Depot prices. Highly recommend this store.

Very easy and efficient, great selection and excellent guidance. Thank you, Walter!

Helpful, friendly staff! Walter was quick to address my needs. I will definitely be coming back for purchases in the future.

We we immediately greeted by friendly staff. We had the pleasure of a working with James. Specifically, we came here for a dishwasher. James took his time showing us several different models both new and used.They have models that you can put in your vehicle and drive away with same day. If your dishwasher is broken this is the place to go!

Great service and prices, will definitely be back

A great experience!! Ask for James if you go in.

James did an AMAZING job! Helped us get a new washer and dryer in very little time, and delivery was also prompt. Will definitely come back for more appliances in the future! Thank you so much!

John the manager went above and beyond to find us a great deal on a washer/dryer set! The entire team was lighthearted and helpful. We would definitely do business again!!

Walter was pleasant from the first time he answered the phone through my transaction in person. He was able to work with me on both brand selection and price. I’m a rental property owner and I will be back again !!

The customer service here is excellent. We had the wrong fridge delivered but John the manager was able to get the correct fridge installed that same week-- hassle free. Would definitely buy here again!

James was great to work with. No pressure. Delivery and install was cheaper than anywhere else!

My wife and I went here today after our 5 year old top load washer went kaput. We needed a new one asap. Sam was our sales person who was so pleasant and knowledgeable. We got what we needed and the store manager gave us the Labor day sales price for buying it today. What a great and wo derful experience. In a few days it will be delivered, old one taken away, and our daily lives can return to normal.Best appliance shopping experience we ever had.Thank you Sam and Tim!

Staff was very personable and helpful. They looked up the exact washer and dryer units we wanted. Beat/matched Lowe’s and Home Depot’s prices and we got same week delivery.

Laid back sales, good people!Arcade games by James were loved by the kids!

Staff was very helpful and knowledgeable of their products. Was able to get the range we wanted at a great price.

James was very helpful, helping me pick out a refrigerator. Would recommend seeing James or Tim when shopping for appliances. Very helpful.

They was very patient with us, and able to work with us the best way possible, to meet our needs. They have really nice products and worth every penny! 10/10 recommend this appliance store. Very friendly and polite staff 😊

James was great! Excellent experience in the store. Hopefully delivery and set up goes as smoothly!UPDATE: Our refrigerator was supposed to be delivered today but when I called yesterday after not hearing anything, I was told that the order was put in as a pickup even though I asked multiple times to confirm that it was going to be delivered on Thursday. Now it’s supposed to come tomorrow. It’s a good thing our old refrigerator hasn’t completely died.

I am so incredibly disappointed with the service that we received today. We drove over an hour from our home to pick up a washer in dryer set that said “in stock” on Saturday just to be told the warehouse is closed. So we scheduled to have the set delivered today, have it installed by them, and for them to haul away the old washer in dryer. Not only did the two men who delivered it arrive absolutely reeking of the smell of weed they also dropped off the set and didn’t do anything that we paid them to do. My fiancé even reminded them that they were scheduled to install and haul away and they simply left. Now we have to scramble to find someone that can install a washer and dryer for us. There’s a reason we paid it have it installed! We don’t know how to do that! I will never buy anything from them ever again. Seriously go anywhere besides here. Especially since our washer and dryer were over $2,000 you think the service would be a little better. Wow.

James assisted me today.Very nice, professional. He was able to help find what I was looking for in less than 15 minutes

James was a big help when looking for a new washer and dryer. The video games available while waiting were a hit for the kids AND the husband! Thank you AGAIN Appliance Factory for taking great care of us!

James sure you know all the details about my new washer good sales person to work with

Great experience, they were the only store in the area with the appliances on the showroom for us to see. Great customer service and the lowest prices we found.

I was pleased with the service that I received from Rob. I am removing one star due to issue with the delivery company. Appliance Factory took care of those issues, I am told.

Our product specialist, Walter Plooyer at the Beechmont Ave store was very helpful and knowledgeable about the washer we were purchasing. Quick and easy transaction.Definitely recommend Appliance Factory

Excellent service great prices would recommend them

Walter was amazing! He helped us find the best deals for what we wanted! Thank you!

A stress free purchase with knowledgeable staff and delivery was excellent! I have purchased several items from this location and very happy with the results!

James was amazing answering all my questions worked quickly and able to get my delivery in 3 days amazing job we will be back for future purchases

James was able to help us purchase a new washer after best buy totally dropped the ball on our purchase with them. We will definitely return for our mattress purchase as well as any future appliances.

James took care of us so well!!! He helped decide on the best washing machine for our needs.

Great experience on getting a black stainless steel dishwasher when I needed it when no other store had one in stock or an eta on when I could get one!

We purchased a new fridge, dish washer and oven today with the help of their sales guy named James, he was a great help! We got such a good deal.

My wife bought a freezer there today. Best price I have found on an upright freezer. They had it in stock and loaded it for her.

James was very helpful and great to work with. The three FREE arcade machines were awesome for keeping the kids happy so we could talk!

James was friendly, courteous, and knowledgeable. Have bought from in the past and will continue to do so. Excellent service!

James helped me so much!! Found a great washer. Heard about on Dreamhouse.

We were in one day to look at dryers and James was very helpful so because of James we came back the next day and bought the dryer he was showing great no haggle or pressure purchasing experiance

Buyer beware! I was told the dishwasher I bought was grade A and new. Turns out it was built of 2 years ago and missing parts and had a burnt out motor. Replacing the dishwasher was extremely difficult and the salesman were rude. They seemed annoyed I was returning it and never even apologized. I will never shop here again.

Very helpful w explaining different washers, highly recommend this company!

James was very helpful. Got just what we needed!

We bought 3 kitchen appliances. The day the appliances were purchased the dishwasher was scheduled to be delivered. A few days before delivery we call as we had not heard any updates, turns out we didn’t even pay for the dishwasher somehow? Not sure how that happened as they scheduled for it to be delivered the day all the appliances were purchased. 3 weeks later no update on when anything would be delivered we call back ask for any updates and they tell us everything will be delivered the following week and turns out they have us “scheduled” for delivery on Sunday when they don’t deliver on Sunday. Not sure why they would say something was scheduled when they couldn’t even deliver on that day. After trying to call multiple times with no answer because apparently people can’t answer the phones I had to go in there to see what was actually going on. Turns out they didn’t know when the appliances would be delivered after 3 weeks and we spent over $3,000! I expressed my frustration and they did not apologize, they didn’t even act like they cared. In fact after I expressed my frustrations(politely) they didn’t even say ANYTHING. Needless to say I cancelled the order and went to Best Buy and got all the appliances for cheaper and they are delivering my appliances 3 days after purchase. 10/10 do not recommend this place and future buyers should be aware of the lack of customer service. They are nice when you are buying but good luck with anyone caring about you after they have your money. I understand stock issues can not be blamed on them but the lack of care along with the communication issues are enough to avoid this place.

Walter treated us patiently and with dignity and respect. Took time to ensure that our order was appropriately addressed, and did not rush us whatsoever. Great buying experience.

Always such a pleasure to shop here. Wonderful people and prices! Ask for Walter he is the best and will take good care of you.

James was a great help. Quick and friendly. I enjoy his radio show on espn.

-Positives-I enjoyed working with Dave, one of the salesmen at this location. He was very nice and genuine.Also the delivery guys were super cool and helpful.-Negatives-Did not have a great experience here.It took a couple attempts to get things delivered and installed. One of the appliances that was delivered did not work, and it took a long time to get in touch with management and get things sorted.Communication between employees and delivery staff was no bueno.When I did get in touch with the manager, Tim, I have to say he was helpful and apologetic.Cannot say I recommend this store based on my experience alone.

Great selection and inventory. Very friendly sales staff.

Walter was very helpful. He helped us find a refrigerator that fit in our space, was within our price range, and in stock. He was able to help take measurements over the phone as well. Thanks Walter!

James was very helpful in finding exactly what we needed at a great price!!

James was extremely helpful! They even had arcade games to entertain the kids while we shopped and bought a washing machine.

Once again received a great deal from Tim Klanke snd Salesman James Earnest on getting a refrigerator. Always, receive a good Service!!

James was very helpful and got us a good deal on our new washer and dryer.

James was outstanding! Very quality mattress in stock and ready to go. Ive never been more excited to fall asleep tonight. I will have no problem sleeping like a baby knowing James helped me get the best deal in town.

Great service and great deal on appliances. Thanks John.

RUN AWAY! I have to say that although I had a great salesman in the showroom, that is where all service ended. I lost two days work because they failed to schedule a delivery, meaning I had to wait two more weeks to take a delivery. When the delivery finally occurred, they dropped the washer and dryer off without setting anything up, as I thought would happen. Id paid for all the hook-up kits, but was given inferior dryer venting that the instruction manual says to avoid. I had to go to Lowes to get an adapter to fit my vent. And I had to purchase another dryer power cord because the one sent didnt work with my outlet, which no one asked about. Unless youre ready to install your own appliances and deal with incompetence after they take your money, go elsewhere. There are four other discount appliance stores nearby, and I know that they all install the appliances when you pay for the installation kits.

We ordered a freezer on a Saturday and it was delivered on a Tuesday, fast efficient and a great selection from which to choose.

Wonderful experience shopping at Appliance Factory, James was very knowledgeable and answered every question we through his way. We would definitely recommend them for all your appliance and mattress needs!

James very helpful. Best price in town.

James Ernest was very helpful, bought a washer., Dryer, delivery in 3 days amazing will be back !Thank you James

James was very helpful today with helping me get a washer

DO NOT BUY FROM THIS COMPANY!!! How this company is still in business is beyond me. Highly recommend avoiding this company at all costs. We ordered appliances through The Appliance Factory for our new home back in October, after being convinced by the manager that these would be cheaper and arrive sooner than our existing order at Home Depot. We fully expected delays due to manufacturing delays at GE due to COVID, but the customer service and entire experience with Appliance Factory has been beyond dismal. We purchased $15,000 in appliances from this company and every single item (washer/ dryer, fridge, dishwasher) has been damaged upon arrival at our house.. In addition, every single delivery has resulted in damage to our hardwood floors. We have tried tirelessly to get these issues resolved. My husband and I call daily and are told by their customer service representatives that they are unable to look in the system to see the status of our order, and a manger has to do so... so we are told a manager will be in touch. After hundreds of calls and daily follow ups, we have yet to receive a single call from a manager or anyone to update us on the status of our replacement parts for the damage, or how they plan to resolve the damage done to our floors. We now have to pay to get a lawyer involved since we cannot get any response from the company themselves. To top things off, the last and final appliance (our range) was delivered a few weeks ago, and we did not accept the delivery because it was so damaged that the oven door would not even open and the product clearly wouldnt function, we were just informed that the piece is now expected at the end of August. The lack of customer service care, follow up, ownership and responsibility from this company is criminal. We now have $15,000 in damaged GE Cafe appliances, have wasted countless hours in attempted follow up, and there is no end in sight. If anything to come of this experience, I hope I can save anyone the time and money that we have wasted, please please please do not give this company your business.

In February, we bought an upright freezer from Appliance Factory. It was delivered on time, when they said it would be, but as the delivery guys were bringing it into the house I noticed tape on the back on which was written BLEM. I asked the delivery person what that meant, and he said, Maam, you purchased a scratch & dent item. No, I most certainly did not. We paid full price, nearly $1,000.Upon inspection, I realized the seal on the door was crushed in two places (I later found a third place, on the bottom of the door). Cold air was clearly rushing out when the door was closed completely. I called my salesman and told him what happened, and he said he would get back to me right away, as soon as he contacted the head office.Two days went by, and no call, so I called again. Told the same thing. So I went on the companys Facebook page and wrote my experience, asking for someone to get in touch. The post was deleted.Eventually, someone from head office called me, and said he was sending a repair guy out. The repair guy came a couple days later, looked it over, and said he would order a new seal (he also did not wear a mask in my home).And thats it. Ive never heard back from the company, no seal, nothing. I made a dispute on my credit card, and last week received the credit card companys decision: Customer fault. Nonsense. It was that way when it was delivered.I would not use this company again. They ignored my request for service, all the way down the line. And I paid full price for what was clearly a damaged product.

Good experience overall. I was a bit skeptical at first because of some of the lower reviews but decided to give it a shot because it’s a local business and Dave, the salesman that took care of me was perfect for what I was looking for and listened to what mattered to me looking for new a washer dryer combo. The delivery was on time and fine. No major issues with delivery either but they left the old connection of the dryer instead of replacing it with the new one after I paid for the new ducts which was a small detail but was included in the invoice. I would buy again from this experience and would recommend for sure.

Walter was very helpful. I will be back.

Couldnt be more happy with my experience buying a washer! Walter was knowledgeable in every area. Prices were great. Bought in-stock delivery was in two days! Highly recommend!

Rob was phenomenal! Very knowledgeable and realistic. He searched to help me find exactly what I needed to match my lifestyle. Would work with Rob again in a heartbeat!

James was very helpful and knowledgeable about all products that we were looking fo

Do not recommend this place they delivered my washer and dryer yesterday and it won’t turn on. I immediately contacted them to inform them that the product doesn’t work. So they gave me the number of GE I CONTACTED GE and was told the appliance store needs to send out someone to check it if it’s in between the first 72 hours. So I contact the store again... and now they want to place me on hold telling me they will call me back.... they need to pick up this appliance because I need a working one and I need it now.

Ive come to Appliance Factory over the last couple yrs and they are always fantastic! Great people and service with military appreciation. They even have a Veteran or two that work there. James helped out this last time and his customer service was awesome! Go see him next time you stop in.

James led me without pressure. He listened and was patient. My granddaughter LOVED the arcade games. How cool. I am very happy and highly recommend.

Great experience. James was a big help.

The staff at Appliance Factory is very knowledgeable and professional. I am so glad that I heard about them on Nextdoor. And the best part is that they have a lot of options in stock to take with our have delivered.

Had a fantastic experience picking out a new washer. Best deals around by far! We drove an hour and it was worth it. Thank you.

James has done an excellent job of helping us.

Walter was extremely helpful and informative. He took his time and helped us pick the perfect range for our needs. Thanks Walter

We stopped in desperately looking for a freezer, Walter helped us and was very nice and had exactly what we needed in stock. I definitely recommend.

James was able to give a deal close to another store. Appliance Factory had it in stock vs. the other guy.

Worked with James today when we needed a stand alone Freezer. They were great to work with and had more in stock than other stores at the time.

Needed a new dryer after our old one died. James made the buying experience quick and easy. He listened to what we wanted and helped us get a dryer the same day.

Refrigerator was suppose to be delivered today, but did not happen and customer service is horrible. Delivery personnel is suppose to call and email day before with a deliver window which did not happen. Called stored at 330 and was told they were suppose to call me but my delivery time was between 230 and 530. Get a text at 4 that my delivery would arrive in about 45 minutes, and they sent a tracker link. Truck pulls up to my address( I live way off road) and then pulls away. No call, text etc.. I call store back at 530 and I am put on hold 10 minutes before they tell me they have to reschedule because they did not feel comfortable driving down my driveway even though we shoveled. They can reschedule for Monday. I ask what waiting 3 days will help since the drive way is shoveled. He just say I can reschedule. I ask him if there is a time frame and am told they will call and email night before. I asked if that would actually happen this time since it didnt today. His answer was they are suppose to call you. They eye suppose to call today and did not. I asked to speak to manager and there is not one available. So I ask when he is available and am told 10 am tomorrow. We will see if he can help me tomorrow. Very poor customer service so far....

Great experience! Helped us pick out an affordable washer and dryer for our new house! Tim and Walter were so great!

We love coming to this place for all of our appliance and mattress needs. The service is it if this world, and we always get a great deal, without the haggling of most places. Thanks Tim!!

We order a washer and they just left the washer in the middle room in the middle of the floor and just left with no words spoken. This is ridiculous. I DO NOT recommend this store

Walter was amazing and answered all our questions. Extremely good customer service. Ill definitely be back in the future.

Needed a new kitchen. Rob at appliance factory is the best. Was able the get us taken care of and they had the model in stock

They have the best and cleanest appliance showroom around. They also have the largest selection of new appliances by far. Their prices were also the lowest of all the places we shopped, except for one item, and they even beat that price! And if you want to save even more they also carry some scratch and dent items. If you need appliances you need to go see Tim Klanke and his team. They are extremely knowledgeable, and they will take great care of you.

James helped us get our new washer and dryer today! Would recommend!

Great experience. The guys were really helpful and friendly. Got a great deal. Walked out with a dryer within an hour after ours burnt out.

James was very professional and helpfulWould definitely recommend him!