Terrible customer service. Got my car back with a broken mirror and not even a week later the transmission is broke again. Paid a lot of money just to get my car back even worse. Waste of time and money.

First of all the shop looks overbooked. By the amount of car you see outside. Then the manager Youssef seem to be short and vague about providing you with information about cost. They seem to want you to drop your car off into the AAMCO black hole and they will call you. They do not seem to care about how much this could possibly cost you. They are just willing to offer you their 90 day same as cash credit. Bad first impression!!!!!!. Do your homework and shop around. They tell you how many years that AAMCO has been in business there. But they wont tell you how many unsuccessful managers that have attempted to run that particular shop.

Aside from taking nearly two just to look at the truck.... the trucks fender was dented while parked on the property. I was told Corporate Operations was contacted regarding the issue. The truck repair is satisfactory yet expensive. Overall of it werent for Tom and his way with customers Id be totally unsatisfied.

My car stopped on Cicero directly across the street from AAMCO Transmission. Three off the staff came over was able to move me out of traffic. Turns out the Shift Gear had went out on my Lincoln. 48 hours later I was back on the road. They even found out what was making a rattling noise under the car no one else could figure out with no extra cost. Great people to do business with.

Did a great job car runs great not cheap but fair (it cost to be the boss) didnt take long at all if someone had a bad experience they probably was playing with the money

Great rebuiler he doesnt add stuff you dont need just fixes whats wrong thats it ! Rebuild my driveshaft for hauling cars

They stole my battery and gave me horrible customer service about it. I took my car to them for diagnostic and possible transmission work. They done their diagnostics but I didnt get work done by them. Went to pick my cat up and it wouldnt start. Looked inside and noticed my batter was different. Of course they made every excuse in the book as to why they didnt switch my battery, but to end up with a 12v battery with only 1v to it say to me they switched my battery. There is no way they could have done diagnostic if I had brought that battery in with my car. I would not use their service at all just based on the customer service alone.

Really poor service.This shop had my vehicle for almost a month,and nothing got repaired.

Had a great experience. Jen was very professional and Knowledgeable great customer service. Explained what my truck needed Got it fixed highly recommend the shop . A shop I can trust .

My dad took his truck to fix because he was driving it to Mexico. Guess what!! It stopped at Arkansas! It wouldn’t start and we had to wait for 7 hrs so a family member from texas could pick us up and a trailer to take the truck. We found another aamco in Austin tx and took it so they could hopefully do the job right this time, right?? But nooooo, they supposedly “fixed it” but it happened again in Mexico! Do you even know how to do the job!!? Apparently not!! And made my dad give you money for nothing! And made him spend more in Mexico to fix it again. And guess what over there they did the job right!

Jen and Tom did an amazing job repairing my car! Service was fast and efficient. Staff was friendly and went above and beyond!Yolanda

Terrible service. 1st time, I brought my car in to get a transmission. They had my car for weeks and never ever seem to have answers. After I got my car back after a month later then two days later my car started making noises and smoking. Eventually my car stopped on the street, so I had it towed back. 2nd time they tell me I need an alternator, air compressor and belts all the sudden. They had my car for almost two weeks again. Everytime I called they never have an answer and will tell me that they call back but they never seem to call back. So eventually I called corporate to speed things up. Now several months later more noises coming from under my hood so I had to bring it back due to being under warranty only to be told it is another different problem being my hub bearings. Before brought it in I called and told them the problem and I was told if I bring it in will I have an answer and was told to bring it in early and by the afternoon they will know something. This is now the 3rd time bringing my car back. Almost a week later and still no answers, so I called corporate again due to thats the only way Ill get answers in a timely manner. They always call back to tell me that there are more problems always. Terrible place, they take on too many jobs and cant seem to handle the work load, so your getting rushed work done on your car.

I took my car there and I was told I got a new trans I was back one week after with the same issue it came in for the man name Tom always lie he never tell the truth anytime you call he will tell you whatever to get you off the phone DO NOT DO Business with them they are rip offs

I have taken my car there 3 times within 5 months for the transmission. The 2nd time there was a possibility of fluid mixing along with transmission after only about 3 weeks. When I got it back about 2 1/2 months later told me that everything was good. Three days later I had to take it back. I told them to check the fluids so I would know if I had to get a new radiator since there was transmission fluid in the radiator. After many phone calls and getting the run around got Corp. and the district manager involved. Nearly 3 months get a call telling me that my radiator is bad and that the transmission needs to be replaced and that the warranty wont cover the transmission being replaced. This place will not fully check everything that should have been checked. Their fix is replace transmission and not write everything thing that they have done on the receipt. Ive seen cars sitting in the same spot for several weeks. They will tell you that they are working on it while its sitting outside and hasnt been looked out. I would not recommend this location for any kind of repairs.

While searching for a professional business nearby. I found this location to have gone above and beyond. The first time I brought my vehicle in for a trans. Inspection. I had the fluid changed after they inspected it for any problems. After the work was done it now runs better at 180,000 miles then it did at 40,000 miles when I brought it. I recommend this location to have your auto repairs done!

They damaged the body of my car and then blamed it on the tow truck!

AAMCO did a fantastic job fixing up my car! I was afraid Id have to just buy a new used car, but Dale really saved me. Thanks so much!!

Every time I come In these guys really know how to take care of my cars. Been coming to this shop for years and no matter what the issue is Dave is the man.

Jen and Tom helped me out with my car. They took care of me and fixed my transmission in a timely manner. Jen was great and patient and easy to talk to. I would definitely recommend bringing your car here. Great shop!!

They did such a great job with my Hyundai Elantra. David and Tom are super helpful and very nice. I will recommend Aamco to friends and family.

I recently brought my mothers vehicles into the shop. I was greeted my Jen who is extremely nice professional and Tom helped me figure out what was going on with my mothers car. I will be back with my other cars in the future. Tom and Jen make a great team there.

I wanna say Happy Holidays to everyone and hope everyone is being safe. I always read companys reviews before I do business but this time I didnt. I took my 2003 Acura TL S Type for transmission problems. The front desk took my information and a guy name Tom came out to talk to me about me about the work they will be doing and that he will work with me..Tom called gave me one price i told him I couldnt afford that. Tom told me to standby he kept me in the loop and called me and said dont worry. The price was good and my car is back on the road again. The funny thing is I did look at the reviews Im like oh my God what have I done . But ammco took good care of me thanks to Tom appreciate you all. The price was spot on tom did say anything go wrong bring it back to them and they will take care of it .... again Happy Holidays

The worst place I have gone to take my car to get fixed!! I paid 4,000 dollars and for nothing because they didn’t fix it.DON’T RECOMMEND THIS PLACE

The worst service then they stole my check engine light reader in my car I came back in ask them they acted as they didn’t know what a check engine light reader is But they are a transmission shop I will never 👎🏽 go to any Aamco transmission shop again they are liars in thief’s.

Real good peoples, took care of me and my car. Great place to go. Jen and Tom helped me out when i needed it.

DO NOT TAKE CARE YOUR CAR HERE !! I brought my truck in to get fixed and it been sitting up there for 2months and I paid the down payment for the engine.

I dont usually trust anybody with my baby. I had a bad experience with a shop fixing my vehicle. It took a lot of time and a lot of extra money, but when I spoke to David over the phone, i had a good feeling about him. They check it right away.When i came in and he explained to me thoroughly the whole process and how they intended to fix my vehicle. Again I am a very picky man, but taking here to this shop, they are top notch. He took care of my baby, didnt pay a lot of money. David worked with me offered me finance but i did need it. Im very happy with the service . Im recommending my people to come here whenever they need anything done. Davids a great guy

The customer service is exceptionally good. They had my car in and out in a week and even made sure I was happy with the price. Cant find that kind of service!! Highly recommended to anyone who has car problems. David and Tom are the Best!!

Thank yoi so much. Great service

Everyone from Jen on through were very friendly, polite and professional. I will definitely be bringing my business back to them and referring friends to go there

Long story short: My car was in the shop for a month, had no work done and shop LOST the key to my vehicle!!!!I am only giving this place one star because it is forcing me to give them a star rating. Unfortunately, I had the WORST experience at this shop. They had my car in the shop parking lot for over a month. Every week I was told they were working on it and would get done within the end of the week. After a month I called on a Saturday and informed them to stop working on the car and that I was taking it elsewhere. Jen informed me that I could not pick it up until Monday because my vehicle was currently taken apart and it would take between 2-3 hours to put together and they only had one tech, I agreed. However, I showed up unannounced on Saturday within an hour, and my vehicle was parked outside the shop. Jen tried to lie and say they had put it together and had just pushed it out (but she had said it would take between 2-3 hours so that was impossible). They ended up confessing that they did not work on the vehicle and I was able to take my car. However, they had lost my key to my Infiniti. I had to dispute the replacement charge with the Manager which took about a week of extra time to resolve since they were unwilling to fully replace my key that they had lost!DO NOT GO HERE. Had I not shown up unannounced they would have charged for the work they had done on my vehicle although they had done no work to it! A complete SCAM!

Jen and Tom was GREAT and I love there customer service they where very patient and respectable and they took the time to explain everything to me and I was pleased with everything

I brought my moms car in for her breaks.They went through the whole process with me and my mom making sure she understood what was needed to be fixed. They made her feel at ease and now Aamco Cicero location is the only one that she will go to from now on. Thank you David and Tom for making her feel at ease. Highly recommended shop!! ;)

AAMCO did my transmission last year, and fixed my car this year with brakes, struts and ball joints. They were wonderful! I highly recommend you check them out for your auto repairs. :)

I took my Range Rover and David took care of me really quick. He made sure that my vehicle was back to me like new and I havent had a problem since. He was very professional and I could see that he was really trying to work with me not to break the bank. You want a great place to your car? Take it here!!

Tom really helped me out a lot, he is a wonderful guy & down to earth. His team did an amazing job on rebuilding my transmission on my Nissan Versa.

I really appreciate The service here I recommend if you are looking for great customer service nice and friendly and affordable rates check out this location. Very pleasant and will try to do anything to work something out with you. The service was great overall much appreciated

My experience was horrible. Not only did it take over a month to recover my vehicle,I had to call the police twice due to unprofessionalism and lies. Once I got my car,I had to take it to another shop to get a proper assessment because I didnt tried the work from Aamco. I dont reccomend coming to that place. I lost so much money and was inconvenienced and Tom(the older gentlemen who works there) was full of excuses, rudeness and lies

They do an excellent work on your vehicle

Aamco was professional, responsible and patient!

David and the entire AAMCO team on Cicero did an amazing job. He was honest about the repairs needed, cost of repairs and the financing. My truck was ready when he said and I havent had any trouble since....Thanks

David was awesome. Very thorough made sure I understood everything before leaving the shop. Im usually weary about going to auto repair places by myself because some try to slick talk you and take advantage of women. Not David he was very professional from beginning to end. Definitely using them for my car repairs!

I could not be more pleased with the customer service, the attention to detail, and good workmanship. I highly recommend these guys, David and Tommy made me feel like a valued customer everytime regardless of the fact that Im a new customer. Ill definitely be coming back if I need any other services for my vehicle.

This place has ripped me out of 4000 they put my old transmission in my car lied like it was new and now my car is at another shop I have to pay another 3000 for a new transmission they lied and broke my radiator I am currently in the process of sueing this place DO NOT GO HERE EVER ‼️‼️‼️

TOM & DAVID...ARE GREAT MANAGERS TO DO BUSINESS WITH!! MY CK ENGINE LIGHT WAS ON THEY DIAGNOSED THE PROBLEM AN FIXED MY CAR THE SAME DAY.. THEY SAW WERE MY CONTROL ARM WAS IN DANGEROUS NEED OF REPAIR TOM INSISTED THAT I FIX THE PROBLEM.. MY CAR WAS THEN FIXED AN READY FOR PICK UP THE VERY NEXT DAY!!! PRICING WAS VERY RESPONSIBLE !!! TOM & DAVID WILL WORK WITH YOU IF YOU WORK WITH THEM..... VERY VERY NICE PEOPLE TO DO BUSSINESS WITH. . Annie & Byron

Completely professional and through. Let’s face it no one wants the bad news of a costly car repair. However when it happens you want competent and through technicians doing the work. These guys are it.

Outstanding company only the best parts are used. The customer service is great my ac is great. I recommend this company for total vehicle repair. David and Tom displayed red carpet service.

Terrible people to do business with it I would never recommend this company under no circumstance

DAVID AND TOM REALLY CARE ABOUT THEIR CUSTOMERS!!! BROUGHT MY HONDA ODYSSEY FOR A TRANSMISSION AND THEY HELP ME WITH FINANCING SO COULD HAVE MY VAN BACK IN NO TIME!!! THANK YOU SO MUCH!!

I brought my 2014 Honda Accord in 4 transmission issues, thats when I met Tom and David. Both gentlemen worked on my vehicle with a sense of urgency to diagnose my transmission issue. As I figured I needed a new transmission and they are not cheap. Thats when David presented me with a couple great financing offers that I would have utluzed; but I had an extended warranty and David worked diligently with my extended warranty company to get my vehicle back on the road in only 2 1/2 days!!. Amazing service and great attitude! And my car drives like new.

Nice friendly professional people to do business with.

My car have been there for 3 months now and still counting smh

The second time around now, wont be back, my vehicle parked over night Cicero comes and writes a parking violation for $100 for all the vehicles they had park on the side walks. Why has it been a hassle, why wont the general manager or area manager take care of the issue after telling me they would. Why does Tom keep telling me anything to get me off the phone, I dont have the time to continue business with people who have no integrity. The violation notice is dated 10/13/2020, I just spoke with Tom the fourth time on 01/06/2021 to further drive my point, he tells me to call him back on Friday. Theres something seriously wrong with that! This shows no ownership, wont be back!!!T

Dave and Tom helped me out sooo much. Gave me every option available and went beyond the call of duty to assure I was back on the road in no time. Thanks guys I really appreciate it

I brought my 2002 Land Rover FreeLander with a transmission problem, David and Tom were very helpful trying to get my car back and running properly. I just got my car today and my car is running smooth so Im very happy with it. Also, David helped me with the price that I can afford and Im very satisfied with my experience with AAMCO. I would definitely go back with them if I experience any car problems.

I took my Range Rover in for repair. David and Tom were very professional and took care of the problem very quickly and even arranged an uber to pick me up from my house for the inconvenience. Great guys to do business with.

Took my car to this Aamco location and I am impressed with how David and Tom have been treating me as well as giving me updates on my car. These guys are doing what a lot shops dont do anymore which is educating their customers. So the customers know what is wrong with their vehicle.

Not on time took 2 wks when I was initially told 3-5 days

I understand how frustrated more of us get once we deal with engine and transmission issues. Its something beyond our reach and its not something that we can tell exactly when you do lab test for a doctor . Long story short, they charged me a reasonable amount to ensure the value of my transmission and was able to get it done way less than what I would wanna spend on a new transmission. I ended up doing break job and oil change. Im happy

Totally rip off and it took themb3 trys to fix my car and they still didnt and then they messed up my motor. I drive for a living and was out of work for a total of 4 weeks and no assistance from aamco! I would not recommend this place to anyone!

Had a great experience, Tom and David ran the shop very professional and I would highly recommend them to anyone...

The shop isnt much to look at but Dave and his guys were nothing but experts at getting me back on the road!!! Hightly recommended!

I brought my 2008 Altima to Aamco 2001 Cicero with engine problems.After a week i picked it up. Two day later it was smoking. I called Aamco and David said to bring it back and he would take care of it. True to his word, he had the car back to me in three days. David now how to take care of his customers. Now she runs smooth.

AAMCO CICERO SUPPORT TEACHERS!!! David and Tom fixed my car and helped me find ways to pay for it !!! I am telling all my friends this shop wont rob you because you a woman or you dont know anything about cars. A shop I can TRUST!!!

Dave and Tom was such nice people like they went above and beyond for me and made sure I left out of that shop satisfied I recommend this location to anyone such great and helpful people thanks again Dave and Tom🤝‼️

I had a very good experience at this shop David & Tom where great, the services was right on spot, They took my car towed and repaired it, for a very fair price, under my circumstances David & Tom work with me and I am very please with the shop itself, Over all Im very satisfied with the services David & Tom provided, and will in the far future use them again, Meaning my car should run for a while after this repair.Thanks David & Tom this was a really big help for me.

Untrustworthy...

Best service ever!Had to get car fixed on 2 separate occasions..each time aamoco got job done with out a hassel.I recommend this service to anyone who wants they car fixed right very good service.They even gave me a free oil change on top of it all.Tom & Dave are the best!

My trans went out and david and tom took good care of my truck great guys too work with when your car or truck need repairs they will get you going and will solve any question you have thanks tom and david you guys are 👍My last visit there they beat me real good on fixing my Maxima the mechanics there stole my $30 dollar gas can David is not there no more just the old men and some Mexican lady who is very slick she will trick you so beware of her this time I AAmco one ⭐ I will never and life go to them again

Just had my alternator repaired they did a great job. Very satisfied with their work.

It took them 3 days for a simple diagnostic. They originally said the price to check a 2004 cavalier transmission was 500 but was dropped to 200 after telling them the price was too high. I talked to a couple other customers while i waited for paperwork and they said they were getting charged over 600 to get their transmission checked. They also mentioned how they have been waiting days for an answer from AAMCO. This place takes wayyyyyy more cars than they can handle. These people are extremely money hungry and provide the worst service. They wanted to charge me almost 3,000 to replace a few transmission pieces.. THIS PLACE IS NOT RECOMMENDED. They will most likely find issues that the car doesnt have just to charge more.. Be careful.

Horrible experience

I would like to thank David for taking me in right away and looking at my car (jetta) last minute.So far everytime I have gone to him,he has been very helpful and made sure my vehicle has been looked at and serviced.David will explain to you and do whatever he can to get it right,I recommend giving David and his team a chance if you ever need any work done to your vehicle.

I really want to Thank David Soto Manager/Tom for helping me out on my Nissa Altima 2015...They was Very Nice and polite people that will work with you to they best...Good place to get work done at...

Patrice Ferguson David & Tom are great people they had my car in and out their services was great reasonable price very friendly and great customer service I recommend them 2001 s cicero

Great customer service!! David and Tom went above and beyond to help us!

If you want to be ripoff come here. I went there because they dont charge for a diagnostic. But I made the mistake to have them open the transmission. I was told I need several parts for my transmission. The cost to fix was extremely height. I was traped so, I had no chance but to have them work on it.

Extremely terrible they gave me a bad transmission I took it there three times and the problem didnt get fixed ... they will rip you off!!!💯

My experience with AAMCO Transmissions was great. The service was thorough and efficient. After several failed attempts from other companies to diagnose and fix the problem, AAMCO was the company to correctly diagnose the problem with my car and repair it. Repair and return was swift and I havent had any recurring problems.Debra Murray9/12/2014

I highly recommend these guys my transmission went out well it actually burned out and I brought it to aamco where I was greeted by Dave he made me feel like my car was in good hands with him & on top of that he didnt make me feel like it was all about getting my money here actually cares about the customer

Very nice people, very knowledgeable and helpful...I would recommend them to family and friends..

This place is horrible rob me money don’t go . They Charger me 700 to check transmission and when I decided to pick it up they didn’t know what was wrong with it Tom forgot and that girl glen . Don’t go there

Excellent people in this place they work really great on cars and their prices are really decent go ahead and give it a try again excellent staff and prices. Have a nice day

Great customer service, David is Soto very professional

Not a trustworthy place. The manager David is a scammer who is using the old guy Tom because of his age... They claimed they gave me a discount but David pocketed the money.. I gave him initially 900 dollars first he then applied the discount but gave me a recipient of 700 dollars. . This guy is a total scam. They tell you the 689 will be taken off your car if they do the work but it never does... My total repairs for a Tramisson was 3000 dollars . I called around and got a better deal.. Wish I would have never stop by this shop.... Tom is ok but that David is going to run that business into the ground..

Had my transmission replaced at the 2001 s Cicero location on my 2006 Nissan Altima, first couple of months were ok, then the transmission started leaking from the transmission cooler which for some weird reason its mounted on the transmission so took it back and they charged me an additional $700 to fix it and they never did. They didnt even replace anything, these guys are money hungry thats all. I do not recommend this place to anyone, it also smells like cigarettes like crazy in the waiting room.

Fast service

Bad service..truck did not get repaired and i had to pay $432.00 ask the owner if he could do something on price and Tom the guy in charge said to pay or i will not give you car keys.took them 1 week to tell me that i need it springs replace after he told me two other thing that need repair but i told him if the part that he was going to repair would fix the issue he said yes and it did not fix the problems ..

I ran into some issues, and so far it seems they are willing to resolve. I will update this review pending resolution. At this time i rate a 3

GREAT SERVICEDAVE IS THE MAN💪⭐😎

Tom & david did a great job they didnt let me leave until my car was fixed now it drives like a dream i recommend aamco transmission @ 2001 s cicero

I left my truck here for transmission work that costed $4,000 after 2 months it broke down brought it back its been there for 1 month amd they havent done anything to it. Today I found it crashed outside their shop and they denied that it was under their responsibility. Wouldnt recommend

God awful. Had a warranty. Called other aamco. Said they busy, this place is ledgit. (Truth is, they didnt want warranty work) Place is not. Total scam. The old white dude who runs it lied to me a hundred times. I caught him in lies. Took six weeks to fix what could have been done in a day. They let my battery die and blamed me. I honestly humbly ask that if you can avoid this place you do. Old white dude has what seems like rehearsed lines. Should b done this week, we ordered the part, they sent wrong one, I am an honest guy. We can get that done in a day. When I finally got my car some dude was getting worked by the old dude with a his lines. Felt bad. Theres enough ledgit shops in Chicago. My warranty was through aamco.

Terrible service if you own a newer car dont get ur car serviced there!!!! They did a cheap ass break job on my 2015! I guess they fixed the camshaft sensor right. Im going 2 the dealer just 2 make sure my ish was done right. Oh they will have ur car for days!!!! So not freaking satisfied. Only reason i went there was bcuz the dealers were on strike.

I Stanley Smith got great service from aamco transmission on 2001 s cicero l would recommend it to friends and relatives tom and david gave me professional service and a great deal.

I was preferred to Aamco Transmissions thru a friend who said they do good work. I took my vehicle to them and they gave me a free inspection. After 2 hours I received a call stating whatever the problem was they needed to go inside the transmission. A day later I was told my trans needed to be rebuilt. I agreed to the service got my vehicle back and 2 days later vehicle wouldnt stay on took it back and a couple days later they fixed the problem. A week or so after that the trans was doing a strange shift took it back and both Tom and Dave took care of the issue for me. Even after several times of going back and forth and me fussing at them over and over they keep their professional attitude and composure they are some really nice guys who helped me with my vehicle, and my vehicle had been running fine ever since. I learned that patience is a virtue and I would like to thank them guys over at Aamco Transmissions in Cicero, Il!!!

The one in Cisero IL is a disgrace to the name.

Dont go here waste of time they call you the next day saying its ready and it is not ready they actually got the car worst, they had the car for a month and they couldnt even fixed the problem they left the car worst, and they dont want to take responsibility they keep blaming the dealer, they just lie the whole time they say something different in person and something different on the phone and dont believe anything they say about the warranty they told me 18months before they started working on the car and in person they said 12 months when they gave me the car and they used the same excuse just blaming the dealer

All I wanted to do was get a price on a rebuilt transmission !! I got the whole run around that they do, you know when youre a dumb female. I know whats wrong & what I need . Why couldnt I just get the info I wanted ??

Awesome transmission builder there quality work.