I bought a car. The sales associate did everything in his power to get me a great deal. And made sure I left happy.

My wife Jillian and I had an amazing experience with Mossy Nissan. Mr. Leo Mendoza was brilliant and very personable. His personality exuded honesty, empathy, and great professionalism and he is to be commended. His presence made the difference in our completing the transaction. There is no doubt that Mr. Mendoza will continue to elevate his career at Mossy (and beyond). I wish I could give him MORE stars!!!

I went in for a recall and oil & filter service I was told it will take around 2 to 3 hrs. I got out in 1hr. they did an awesome job and were very fast. I want to mention Mr. Flocelo Sandoval Service Advisor at Mossy Nissan Chula Vista who greeted me at arrival and is a very friendly and professional employee. Thank You!! I will be back for my next service.

The entire staff at Mossy Chula Vista was great. Angelo was our primary point of contact and he really assisted in a smooth new car buying experience. We recently purchased the 2022 Pathfinder and Angelo notified us as soon as the new model became available for viewing. It wasn’t the exact model we were looking for and Angelo provide us with daily updates. Unfortunately, the Nissan Hub does not provide transparency as to when vehicles will arrive at the dealerships which made the process a bit more frustrating. However, Angelo and his colleagues kept us in the loop as best they could which was really appreciated.Abdul was the individual who worked with us during the finance process. It was nice to work with someone who didn’t over promise and under deliver. He was knowledgeable and worked quickly to get provide us with accurate financial figures.Diego assisted us with the contract portion. He was very personable and took the time to really explain the various extended warrant options.The best part of this experience was not feeling pressured by a “pushy salesman.” Everyone treated us with respect, and we even received a follow call from Angelo after we made the purchase. He wanted to make sure we knew all of the functions and features of our new vehicle and it really shows that the staff is invested in their work and relationships.

We purchased a new Sentra for our teen daughter last night and our sales person Israel provided a terrific experience. He took the time to understand our needs and wants while explaining all the features of the different models. He is truly an asset to Mossy Nissan!!! Highly Recommend!

Ricardo in service is amazing I go to him every time I need my car worked on ! He seriously always looks out on what needs to be done ✅He has great costumer service!

This dealer makes car buying experience so much easier and no pressure to costumers . Sales Department is very knowledgeable and professional all options is very well explained. From start to finish I was out with a new car in 2 hours. Many thanks to Cristian Romero and Orlando Castro for working with me getting my new car. Definitely recommending this dealership to friends and family.

Great experience everyone was helpful and kind. Would recommend coming here for anything for from original parts to a new car. The sales team does a great job of making you feel welcome and that your getting great service . Finance explained everything nicely and made sure everything was in order. Thank you Mossy Nissan Chula Vista .

These guys are unbelievable. I went on wed around 6pm. They close @ 7pm I saw a few vehicles. I saw a crv and a rogue. I went to get prices and saved pictures. I went home and looked up the vehicles and did my research. I called the next day Thursday at 10:36am the rep remembered me and I asked him for prices with tax. He quoted me with an estimate around 23,700 roughly .. I looked online and screen shot it the rogue was 21,555. So that made sense. So I called in the afternoon to see if anyone bought it no one had yet. I said I would go after work, now they tell me price is 23,999 a difference of 2,444 in a matter of 4 hours and after I said I liked it? They said nothing changed and they quoted me wrong, they said the website never changed, i guess they didn’t know I screen shot it. I went in at 5pm and showed them the picture they said they have no control of pricing. And that is final price up 2,444$ in a matter of hours. I understand business but this is unethical they wouldn’t honor the price from that day and said that’s how it is right now. They said I should have purchased yesterday and this wouldn’t be an issue I said no “The price changed changed during the day from 11am-4:46pm” up 2444$ that was few hours ago right when I said I will come back. I understand low inventory and the market but I don’t understand business not keeping there words. Honest business is important and this is far from trustworthy. Date of 10-14-21

My experience with your dealership started with Service Advisor Ricardo. He had excellent communication with me and was pleasant to work with the entire time my car was in service. Ricardo answered every question without hesitation and even helped me with Nissan Consumer Affairs. This is a solid customer service employee... and definitely worth a pay raise! When I expressed to him my lease was up and I was on the fence of upgrading or keeping my current Rogue, he was the one who encouraged me to speak with Sales Team Member and connected me with Israel.I knew what I wanted and didnt want in my new car. Israel went on 2 test drives with me and patiently explained the differences between the trim packages to me without showing aggravation with my persistent questions. He put in a lot of time and effort seeing if we could get numbers we both agreed on. Between servicing my 18 Rogue and leasing a 21 model, I spent a week in and out of Mossy Nissan Chula Vista and not once did it feel like a tedious task. Israel even called to check on me 2 days after I got my new car to see how I like it. Great team, all around!

Left in a new Frontier. Time will tell if the trucks a winner but be assured that the good people at CV Nissan will do everything they can to take care of you. Christian, Orlando and Maria in finance all worked to get me in my truck. Their personal touch meant everything.Its tough finding a car deal these days. The American economic staple of supply and demand is quite apparent, but I bristle at the idea of dealerships promoting their own bailout plan through adjustments. Im really surprised that the manufacturers are letting them do it. They must realize the long term perception damage this does to an already maligned industry.This dealer, started at MSRP, didnt insult me by adding $$$ to the car, and didnt low ball me on my trade. Very fair and I left feeling satisfied and respected. All I can ask for these days.Update 10/12/21Rut roh! Alarm bells are ringing like crazy! My brand new truck broke on its first trip! They tell me it had to do with misfires and warning lights and cylinder deactivations and bad coils... But its fine now!!! Me: ???Dont really know what happened and doubt the dealer does either but Im really concerned that something was damaged internally and I wont know until it breaks again. More alarms? Remember that fine salesman, Christian? Ive approached him, asking for a straight exchange of vehicles. He was very concerned initially, now he doesnt even bother to respond to my texts asking for a meeting with management. Meanwhile, Im terrified to go down there and take possession of a faulty vehicle. Mind you, Im aware of protective laws for California dealerships, but Im not a lawyer, just a human and ask to be treated like one. I dont even know if I should blame Nissan or the dealer for having to deal with this.If youre interested, Ill post a resolution if I ever get there.Update 10/14/22All is well! Truck was checked multiple times by mechanics, advisors, even a factory rep and theyve all told me its good to go. Ill have to go with their word so Im taking it back.The remarkable thing is that the GM (Kim) reached out to me personally attempting a resolution. His care was really important to this trying process and helped a great deal.Another Nissan Frontier on the road!10/25/21Final updateThe truck broke again. Same problem moved to another cylinder. Kim was gracious again and took it back so Ive moved on. If this truck is an isolated problem, maybe Ill consider the Frontier on the future since its pretty darn nice. For now, I just cant do a brand new truck with problems.Thanks to Kim, Rich, Bill and the cool service advisors at Mossy. This dealership is worth a visit.

Cesar was awesome! I told him my issue, scheduled my appointment the next day and the issue was resolved within a couple hours after dropping my vehicle off. On top of that, he even got my car washed! Thats excellent customer service right there! Keep up the great work Mossy Nissan! Thank you again!

Carlo was amazing, provided great customer service. He went above and beyond to meet my needs. The only problem is i think as a major dealership the customer shouldn’t have to bring in their own wheel lock key. In my six years of owning a maxima i never had to bring in my own key, this is very unexceptional. This issue needs to be fixed ASAP.

Came here on whim to check out inventory and Nestor came to help me. He was very personable with great customer service and was very patient with me. I highly recommend Nestor especially if you want to get into the nitty gritty details of the finance part of negotiating. He will definitely work with you.

Thank you to Mossy Nissan Chula Vista for helping us get our new car. I highly recommend going to this dealership if you want excellent service. Jesse Mendoza was awesome to work with as well as Abdul the sales manager.

Tomasi family is just a straight-up good group of people. They have great morals, great value, honesty and integrity

Dan and his team were amazingly great. They were knowledgeable, patient, and calm. I walked out satisfied and proud of my decision. I would make the same choice all over again!! Thank you!!

Very friendly helpful staff.Walked me through everything I needed done. Went above and beyond in making sure I had everything done that I needed!

Excellent costumer service, they listen to my needs and take care of everything inside the promise time . The costumer service representative was really knowledgeable about every question I have . He also offer me a package of 3 maintenance service with them were you save some good money with it . I’m definitely going to buy the package next time. Thank you and keep up the good work .

The service manager made sure that the problem was identified correctly before proceeding with the work saving me time and money. Well done Flo!

Great customer service, friendly staff. Alejandro was very attentive and adress all my concerns before and after my purchase. Very happy with mossy chula vista, the best dealership in town. Buying a vehicle for my wife and kids was more stressful than I Imagined, Thank you.

I dont write reviews but my experience was so good i took the time to share this. They were professional from the start. Met us where we wanted to be met on price and didnt mess around with what was agreed to earlier over the phone. Nice and clean facility. Well designed layout. Multiple managerial staff people were friendly, caring, genuine, personable. We had time commitments that we needed to get to ans they really pushed the limit of how fast they could get everything done with expediency as best they could.

Luis was very helpful and he tried everything he could to help me get my new car, I honestly didn’t expect to walk out of Nissan with a 2021 brand new rogue. Every single person i dealt with that day was very respectful, very nice, very professional and very patient. I am really pleased with their service and my brand new car. THANK YOU LUIS AND NISSAN!

When I arrived at mossy Nissan I was greeted by Jesse Mendoza who proceeded to show me a variety of cars. He walked around with me until I found the perfect one. Excellent customer service. I highly recommend Jesse Mendoza to be your guy to help you he is amazing very kind person.

Flocelo was amazing and explained everything to me in a way I could understand. I trust that the diagnosis received from the mechanic was honest and true. I will be coming back soon to finish off repairs.

Last year this dealership somehow mixed my email and number up for another individuals purchaseI never bought a car from them but they managed to fumble my information.After calling to resolve the issue the salesmen that sold the other individual the car contacted me and asked me to give him a positive review through one of the emails I received even though he knew I was not involved in purchasing the car which I found a bit uncomfortable.I asked for the issue to be fixed, but even now I still receive texts about that purchase.You cannot trust these people with your information it seems.

I bought a car from this place and the freon needed to be replace within the same year. Two years later the freon needed to be replaced again however this time they informed me that I needed an air compressor because it was damage. Convientiely this time however my car was no longer under warranty. They could have replaced it two years ago but did no. They but freon KNOWING the compressor was damaged and did not replace it. Now they want me to replace it because warranty expired. Do not trust these people. If you buy a car from this place have your own mechanic look at it.

They were honest about my wheels..in another dealer, they told me I had to replace my 4 tires..

We received excellent service and our issue was handled promptly and correctly. Nothing but good things to say!

Our car was having issues accelerating so we took it to Nissan off Main Street in Chula Vista. First off, every employee I passed from arrival to departure smiled and greeted me. It was very welcoming. Second and most specifically, I worked with Cesar. He was very friendly, professional and informative, a rare combination these days. He communicated what was wrong with our car. He was very communicative the whole process actually and when we hit a fork in the road about one of the services, he was very quick to reassure us it will be taken care of. We will definitely be returning to this specific location just for Cesar and his great customer service.

I am very grateful for the patience and treatment received, very friendly and the offers very much in line with my needs.

Recall issue and an oil change promo. Excellent Service!

Well I have two experiences one it was buying my 2021 Rogue Leo really explain everything I needed to know about it and also I took my 2017 Rogue for service and Cesar was great looking what it was done before my car at the another dealer thank you to both

Had a mechanical problem that was covered by the extended warrantee. Flo took care of everything, helped me get my courtesy vehicle, and kept me informed every step of the way. I was not pressured to purchase services I didnt need, and every step was explained thoroughly. Great customer service from Flo, as usual!

I had a wonderful experience working with Israel, Orlando, and the rest of the team at Mossy Nissan Chula Vista. They provided excellent customer service, and I am very satisfied with my new Nissan Kicks!

Cesar was great. I was able to make a same-day appt online and was taken right in upon arrival. I appreciated the diagnostic warnings for future appts to help me plan when I reach certain miles markers. I also like that was not oversold on maintenance and was able to use the coupon that was emailed to me.

Ricardo is absolutely amazing to work with. He always provides top of the line customer service. If there is an issue that I am not satisfied with he goes beyond expectation to fix it and that is why I continuously request to work with him because I feel he is extremely trustworthy and honest with the services he provides.

Christian my salesman was very professional and courteous to anything that I needed. Thank you for everything that you did for my purchase of the new vehicle.

I Love my Kicks and all the people that help in the Sales department and financing Thank you ! Thank you ! Thank you !

Great experience, no pressure to buy.

Josh was awesome. Josh solved all my questions. Is a very smart and knowledgeable guy. My car was delivered and repaired on time.

Before I went to Mossy Nissan Chula Vista I had gone to different other dealerships and sadly my experience was disappointing but, as soon as I arrived to Mossy Nissan everything changed. Cristian R. was wonderful ! I could really tell that he enjoys what he does. He greeted me with such enthusiasm that it was almost impossible for me to not feel the same way. During my visit he took the time to explain all the features on the car I wanted and he also explained the differences from other cars without me having to ask every single thing. He really was well prepared and it showed. After I bought my car I still had multiple questions regarding my contract and he took the time to explain every single detail on my contract. I really appreciated this because I had never experienced such an amazing and friendly service, specially after purchasing a car. Over all I am really happy with my purchase and I wanted to say thank you for such a wonderful experience.

Super fast and easy to make an appointment. Once there my vehicle was ready sooner than expected. All employees are very attentive and respectful

Great job on making us happy with our purchase Nestor and Jose did their bestThanks guys

My car attendant was Carlo. He was very professional and helpful throughout the entire process of getting my car serviced. He made sure to explain all the details to me and even showed me photos. Next time I get my car serviced I will definitely request Carlo.

I took my 2016 Nissan Altima due to a recall for the hood latch. A courtesy inspection was conducted and I was presented with a list of recommended services. The problem is that 85% of those services had all been performed by another service center. The other shop once they completed the work they uploaded the completed services to CarFax. When I went to pick up my car I informed the service agent of the aforementioned and I asked him is Nissans Service Center checks CarFax so as to not include unnecessary work thats already been completed. The service agent indicated the Nissan of Chula Vistas Service Center does not check CarFax to review service records.

Josh always helps me and provides wonderful service.

Was a great shopping experience.. sales team is great.. very friendly, efficient and knowledgeable

I am very happy with my service! I was recommend to a specialist Cesar by my cousin CJ who has his hi mileage Altima service there . My 2016 Sentras transmission was shuddering bad at 118 thousand miles.. Cesar put me at ease to understand the issues and made recommendations that I followed and now my transmission runs great again! 👍 . I would highly recommend Cesar and the $300 transmission service .. my car runs like new again. Thanks !Faustino III

Every time I am in here, they are so attentive and swift with their service. You can tell that each persons mission is to make you happy and comfortable. Cesar A. in particular always goes above and beyond what is expected during each visit; a simple oil change can be such a draining experience but, but I always leave pleased!

Great dealership people are very friendly and helpful be careful of the contracts you sign make sure you read through them carefully before signing just a friendly advice

Cesar delivered an excellent customer service. He was very professional and you could tell he loves to help out his customers.

Took it in there for my radio not working right and they did not do nothing now they have the order on the radio

Josh in Services has been excellent! I bought my Rogue in July and he has been super helpful, knowledgeable, thorough and friendly every step of the way with my service needs. With my additional equipment installation requests, he is so prompt to keep me updated on ordering & delivery status, as well as scheduling appointments right away. His follow up has also been a welcomed surprise, hes so on top of my account! Definitely recommend going to see the services team at Mossy Nissan Chula Vista, youll feel like a VIP every step of the way.

Did internet shopping, Test Drove and took purchase of a new fully equipped Pearl White 2017 Nissan Pathfinder Platinum with extended warranty and GAP, for my wife and grand kids at this Mossy Nissan Chula Vista dealer. The COST OF THE VEHICLE without taxes, Lic., Docs. etc. was well below MSRP Base Price.Walked up late near closing, was greeted immediately, found they did not have the vehicle trim and options I wanted. Disappointed they didnt have the trim/options I stated at this conveniently located dealer, I bid farewell and said I was going to drive to a distant Mossy Nissan dealer because they had the one I test drove and at the price I was willing to pay. The salesman stated that they would retrieve it. Meantime, we went over the figures, options, rebates and discounts without obligation, answering my many repeated questions for clarity. Vehicle arrives, wife sees it for first time, a different salesman invites her to inspect it and test drive, while I continue with negotiations, get further discounts, drink up many cups of coffee/coco from state of the art machine, nice lounges. She wants it, We like the price we could afford, they prepare the vehicle, we get to finance, ask further questions WHY SO MUCH? THE TAX ADDS SIGNIFICANTLY/THOUSANDS TO THE TOTAL. THESE FEES, THOSE FEES, OPTIONS, THE DISCOUNTS/REBATES, DOWN PAYMENT and PERCENTAGE RATE. With clarity, we sign the contract and off we go. All in a little over 3 hours.Have not experienced the Service Dept.

We had an amazing help from everybody! Israel did an excellent job with the process! We are so happy with our new car!

Excellent service, friendly and professional.

Nestor was and is an excellent sales person. He is patient and was very knowledgeable of all the questions we asked. Please ask for him at mossy Chula Vista.

I just had the easiest car buying experience of my life!I found a 2011 Nissan LEAF online and called to ask about it. Mossy Nissan Chula Vista offered to bring the car to me! That has never happened before. Long story short, Luis Reategui and Ian brought me the car, it was exactly what I wanted, and we took care of all of the paperwork at my home. I never even had to leave the house! All of my interactions with the team were great - Kim, the GM, Abdul, the General Sales Manager as well as Luis and Ian were pleasant and efficient.I dont know if this is the new way of buying a car, but if it is, i like it!

Very unusual to get a call from the Retention folk. I was very hesitant, but the sales person worked out a deal that this old veteran couldnt pass up. I replaced my 2018 Pathfinder with a 2020 Pathfinder, lowered my monthly payments, lowered my interest rate and got 6 years GAP insurance. Who could pass up a deal like that??? I still find too good to be true!!! Go Nissan!!!

For the last two months, my 2019 Rogue with around 14K miles has failed to start four times. I had to jump started it using another car battery. I called Nissan and explained the issue. The Nissan representative advised me to take the Rogue to the service department. There, the service personnel tested the battery, and after about two hours they completed the test and decided to change the battery.So far, so good. The Rogue has not had any further electrical issues since.Thanks Nissan Service Dept. personnel for all your help.

My sales person was the best thank u Leo

The best service best price.

Not as expected like previous experiences. Reason I had selected this location was because of the previous service compare to what I have 10 minutes from my home.

Really helpful parts counter lady

Had a great experience and purchased my first car ever thanks to the help of Nestor Samayoa. Super friendly and an extremely helpful to us. Recommend to all!!!!!

I love the customer service nissan chula vista provides. Made me feel welcomed and positive about getting approved. Nestor went above and beyond with my fair credit. Thank you Nestor.

I went to take my car in for a repair and the service was exceptional. My advisor was very nice, friendly and informed me of any update on the car while it was in the service center. I appreciate the constant communication

Carlo was very helpful, efficient and thorough with the explanations of what was needed to be done to my car. I would definitely go to him again for any future needs and would recommend him to friends and family.

My experience with Mossy Nissan Chula Vista has been fantastic right from the day of purchase. The service and customer satisfaction is paramount. A special shout out to Ian in sales & Bruce in the service department, both are super helpful and friendly. I definitely will recommended to anyone looking for a vehicle. Thank you again

Outstanding costumer service Jesse Mendoza was really attentive and helpful thank you for all your help definitely going back to him for my next purchase 👍🏼

I was assisted by Dan. He was very helpful and his communication made for a great experience with the service team. I’m very glad the service was completed in a very timely manner and I appreciate the courtesy vehicle while my car was in repair.

Great and quick service. All the employees were very helpful and friendly as soon as I arrived.

Excelente salesman Nestor was very good and great skill to approach us.

First of all I want to thank Nestor from Nissan Chula Vista for helping me get my 2nd car. My experience with Mossy Nissan is 10/10 I recommend you go to Mossy Nissan and ask for Nestor. Even with Covid-19 going on the process was amazing, everything was done by phone and today I just came to pick up my car. Again thank you so much and I can’t wait to come back.

My experience with service advisor who went by the name Flo was amazing. Honestly, I knew that I was going to end up paying alot because i waited too long to fix the issue, but Flo made me feel alot better about it. I feel very confident in this place after having my car serviced here. Everyone at this Chula Vista location was smiling like they love what they do. My car is fixed and so far has been running so much better. Ill be paying more visits here for sure and i will recommend to others.

I worked with A. Armas in the service department his professionalism was top notch and was genuinely a pleasure to converse with and made my experience an excellent one. I appreciate his knowledge and keeps me informed. A. Armas went above and beyond!

Liars!!! general sales manager Abdul is a liar! convinced me to make a trade in to get rapid increase of credit score and to refinance in six months! Apparently, Santander consumer bank do not refinance!!and my credit score has only when up 3 points in 7 months. They are liars do not fall for this unless you have a GREAT credit score. Your credit score won increase more than 10 points yearly and you will give thousands of dollars jut for interest. Invest in other things better! Do not fall for this dealership full of liars!

I have only lived in California for a year and I have had two flat tires. Cesar Arango helped me the first time and the service was awesome. I had a flat tire yesterday and I called the service desk to ask a question and he immediately knew who I was and assisted me throughout the entire process. He is definitely my go to person at Mossy! Thank you!!!

Joshua provided me with above and beyond service. He kept me updated on my vehicles repair status, provided and accurate quote, and returned my vehicle within the estimated time frame. Exceptional personal care.

My experience was very pleasant. The dealer and finance department were very helpful

I request my oil change appointments online and they conveniently remind me prior to the appointment date just in case I forget. There is plenty of comfortable seating while you wait for your car, with amenities like coffee, hot chocolate, donuts, vending machines, clean restrooms.

I was having a stressful couple of days trying to get a new spare key made for my car because I had misplaced the original, and Cesar one of the employees there helped me from the start. He really went out of his way to make the process as easy as possible, explaining to me what my best options were and how to go about it. Needless to say the customer service was excellent and the next time I go back with any issues regarding my car I’ll be sure to ask for him.

Today I purchased my 15th Nissan from Mossy since 1996. I love the brand and the Mossy name. Alejandro Curiel is an amazing salesman who does everything he can to ensure you are happy. From the GM Mr Kim to all the staff they do it how it should be done.

Josh is always helping my family and I. He is the go to advisor at Mossy Nissan CV

Phenomenal customer service from Nestor, he helped me make the right choice in vehicle and pricing. Definitely recommend this location to anyone looking for a new or used car. Will be purchasing my future vehicles from here.

Worst customer service experience ever, and I have had bad service in the past. VERY rude service manager Ricardo.

Leo was an amazing salesperson. He got us the exact car we wanted and doing most of it before we ever got to the dealership. Everyone was there was nice and accommodating.

Excellent customer service!!!! I went for an oil change and as soon as I arrived every one greeted me, while I waited for my car to get serviced, Nestor Samaoya came up to me and very friendly offered me to see a Maxima . He was explaining every single detail of the car and anything I asked he answered. I walked out trading my Altima for a Maxima. I’m very happy with my trade. I been to another dealership in lemon grove and honestly you can’t compare.Mossy Nissan Chula Vista has the best customer service!!!!

Customer service is wonderful. Cesar did help out alot.

Came in with an issue that has been plaguing my car for about a year now unable to officially fix it on my own. Made an appointment and after speaking Cesar Arango, he made me feel as though my issue was important and assured me it would get fixed. He set some expectations with me about the process and after leaving the car with him, got a call back later on with the problem, cost and some friendly service on next steps. Was able to finally get my issue fixed thanks to Cesar Arango! Highly recommend this Nissan service place. Always treating people with respect and taking time to listen to my problem.Thank you for such wonderful service!

This is my four car four booth at this dealership and is always been a good experience shopping at Chula Vista mossy Nissan …!

There was a lack of communication about what needed to be done and what actually got completed. However, the manager stepped in and rectified the situation immediately

This place is great, since I moved to San Diego county I also adopted Mossy Nissan Chula vista for my Nissan Altima 2012 maintenance and service, ever since I being coming back. What makes me come back is its staff specially Flocelo at the service counter he has the best attitude always, I could go to the Nissan near my job which would be much convenient to me but pretty sure will not get the customer service I am giving here. I have being a Nissan owner since my 2004 Titan than 2004 Sentra than the 2012 Altima than a 2013 frontier and now my 2018 Frontier. And have always preferred to service my cars at the dealership. Not to mention the delicious coffee and Donuts in the morning. I am just a happy camper at this place. Keep up the good job Flocelo AKA “Flo”.

Horrible. I took my car in because the check ingine light whent on my car. They told it was something on the transmision. They said they had turn off the light. When i get in my car the light was on again. I was charge 150 dollars for nothing. I had to take my car somewhere else were they told me the transmission needed oil. I cant belealive the tech at nissan didnt see it was meissing oil. IM really upset

It took me awhile to reschedule my appointment and get my O2 sensor fixed. I just had the most horrible experience from the first advisor (Flocelo) and from all the operators I’ve spoke to make an appointment. I asked to speak to a manager or and to be scheduled my service with a different advisor and they insisted I had to be speak to the same advisor, which made no sense especially after I told them that I was not happy with the service I got from Flocelo.The only reason why I came back to this dealership is because “Nissan” was covering half of the cost of my repair and they said it had to be done here or they’ll have to do another investigation if I decided to go to a different Nissan.When I finally scheduled my appointment, the people taking the calls were not at all knowledgeable about anything(not even the time of when they close).I called in before my appointment to make sure Nissan sent them the case informing them that they would cover half of the cost of the repair. This is where I had a change of heart. From being so hesitant for weeks of making this appointment thinking I’ll be stuck with the same lousy, unhelpful advisor... that uncertainty changed when my call was transferred to Carlos. He was so helpful and clear even when I first spoke with him on the phone. When I got to the dealership, he was so patient. He took the time to hear me out and to find the paperwork I needed to show him what other maintenance I got done from another mechanic. He tried so hard to help me utilize the 150 I had paid for the diagnostic. He Worked around so many numbers very patiently. Even though, he first wasn’t able to apply that 150 I paid for diagnostic. I was no longer upset because of how patient Carlo was. I’ve worked as a supervisor and in the customer service industry all my life and Carlo seriously gives the most genuine customer service ever. I was even telling my sister when I left the dealership that I couldn’t use the 150 towards the repair but the fact that I’m now with a nicer and caring advisor made a big difference on how I felt and bitter about this dealership and Nissan all together. This is where it gets even better! My original total bill would’ve been 300 after Nissan covers half of the repair. When I came back, Carlo surprised me with a much lower bill! Carlo truly made my day that day! Thanks to him.My experience with Carlo was way different from Flocelo. I asked him if I can use that 150 towards other repairs/maintenance and he says “You can only use this 150 credit towards the 2 most expensive repair/maintenance “. I told him I was unemployed and couldn’t afford that high of a cost right now but since I have to pay the 150 regardless, I asked if I can use it towards cheaper maintenance that way the 150 doesn’t go to waste and he won’t budge in and was absolutely not sympathetic. He said I can ask my manager if he can work on some numbers for the diagnostic cost, but says my total that I have to pay for without even calling a manager. When I first got there, Flocelo told me that the diagnostic fee is 150 and so I was aware of that. I asked, “what if it’s as simple as a $40 repair? Do I still pay for the $150?”, he says, “yes”. Didn’t make sense to me but I’ve been taking my car to Nissan since I first bought it for any repairs or maintenance, so I just left it there anyway. What’s more mind blowing is that I still had to pay the $150 even if the cost of the repair was cheaper, yet I couldn’t use the $150 that I have to pay for regardless towards other cheaper maintenance? Not sure if this is really how the dealership run or this is just how Flocelo make his numbers, but it is so wrong in so many ways.After my this visit and the service I got from Flocelo, I decided that I am not taking my car back to Nissan for anything. I also will not buy another Nissan(which is still the case, since I’ve had so many issues with my new car even if I have always brought it to Nissan for all my repairs and maintenance even if it cost more than if I were to bring it outside of the dealership).

Service member, Andrea Vega was awesome! She was polite and got the job done .

The service manager Joshua Childers is very knowledgeable and always dependable to perform the service work accurately the first time.

Cesar was very knowledgeable and very informative.

Mgr Abdul and Mgr. Kim filipino guy and especially Sales Agent Christian very accomodating that met my expectation. They are very professional to deal when we purchase Kicks. I have no problem with my car perfect. Christian always call me for update with my car. Christian is extra ordinary by profession