Friendly and helpful staff. Was outside looking in and I asked a question and they were helpful so I bought some cool shoes

Came here to buy some inexpensive hiking boots for my daughter. Kids grow out of shoes so fast & I didnt want to go to REI & spend a lot on hiking boots that she will just grow out of so quick. I was able to find some Bear Paw boots that fit great & were a reasonable price. Id come back for future purchases.

Went in for a frisbee and was pleasantly surprised by the variety (8+ type) they had. Nice staff.

Looking for soccer supplies, I was given great service and helpful advice.

They always have the sporting equipment I need. They also give military discounts. Thats a huge benefit. If they dont have the item they will try to get it.

Was able to purchase wagon. Extremely helpful staff.

Katies professionalism, expertise, and superior customer service made the entire shopping experience comfortable and pleasant. She was able to order and have the merchandise delivered to the store. Thank you again, Katie, for your exceptional customer service. Five stars to her!

Really great customer service. The store also carries good products. You do do save compared to regular retail stores. Plus they offer 10% Military Discounts on all your purchase!

Good im buying since 1998, different kind of things, recomeded 100% very Nice store prices r good

This place is not very organized like the other Sports Stores around. No fancy golf department with $1000 set of Ping golf clubs. The aisles are crowded and merchandise is stacked high and in some cases hard to reach. But they do have very good deals on all kinds of stuff from shoes, tents, golf stuff and baseball gear. We have always ended up buying here after shopping every where else. Perhaps I like the chaos but I do enjoy shopping here. The staff is always very friendly and never flinches when I ask for a price of something that requires a ladder to get. Never been disappointed here a definite must stop for sports fans.

My first visit to this store. The store is really crowded with merchandise Especially Clothing. There are so many clothing racks on the sales floor it’s very difficult to maneuver through and forget trying to push the shopping cart through. However customer service in the shoe department was excellent they had what I came for.

Excellent! Had everything I needed and more I will definitely be returning.

I like the variety of items offered at Big 5 and prices are ok a bit high. They have a nice selection of running shoes.

Love this place great deals...but the cashier charge me $19.99 instead of $17.99 for my shoes but still great place.

Didnt have cleats in my sons size...😩

Terrible Customer They Didnt Even Ask If I Needed Help While I Was Looking At Their Products And They Were Standing Behind The Counter.

Great place to buy soccer balls, always go there and my kids goo crazy with all the selection of soccer balls they have..

They have the cutest kiddy poles for fishing

Had what I needed and they were ready with an additional cashier as checkout got busy. Well done

Good customer service inThe shoe department.

Very nice employees

Truley disappointed to get shoes for family and was unable to get help for longer than 15 seconds !! Other customers as well diverting the attention of the staff and it was really a horrible time just to get shoes, will never put ourselves in that situation again, ps only 2 seats to try on shoes ? Just to save 10 bucks ?

The Big 5 that appears on the maps app on oak lawn or woodlawn doesnt exist its even a picture of an apartment complex. However the big 5 up past hilltop on hidden valley is great

Tight fit inside. Other than that they got sporting goods on 🔐

This is the best place to come and buy my working shoes and gym shoes .

Great air gun 👍 selection

The only sporting goods store that sold mantles for my lantern. They also had a working machine for a fishing license and lobster license. Once again location, price and product, and customer service is why they will get my return business.

Great inventory for literally anything outdoor with a lower price tag!

Decent selection however, they gouge the price of ammunition!

Associates are always friendly and helpful. Lways have great deals and competing prices.

I found what I need, it has a good staff and the prices are awesome 👌

Great selection and prices. Helpful and friendly staff.

I got a portable shower. Omg its almost like the real thing. A stall and everything

Awesome shoe prices they had a variety of styles and all the 3 sizes!!! Id like to see more salt water fishing lures. Maybe put a sign near the mono line is that the braid is behind the desk!!!

Good deals and and selection of athletics shoes. Great customer service. I think they have thinned out some of the displays in this crowded store. Somewhat difficult to social distance here, but they try

Youll always find great prices there

Lost of new things and good prices

Great store, very clean. There will most likely be a line to get in because of Covid 19. Always a great deal on name brand shoes, I always buy my shoes here.

The store had some fishing items that werent at Walmart. The aisles are not well lit for the fishing display. Staff was nice and able to point out the display area. The checkout was prompt.

Small store that always has what I need in stock, at reasonable prices. Staff is young, but energetic and helpful.Contrast this with the giant sporting goods stores that have a lot of nothing. Often out of stock on the most basic things.

Cashiers in a bad mood, other stores you ask and they are friendly, chula vista store ladies need to get married

Always buy our sneakers there. Good prices and quality.

Found bit of everything with affordable prices!

Still a good stock of apparels and they have inflatable solar lamps

Good and nice customer 👍

They are following covid spacing making me feel safer than other places. Appreciate that and the service was quick and got what I needed.

Great service! I went looking for wide hiking boots and the young man who helped me was very knowledgeable of their products, recommended a good pair based on what I wanted and their prices were lower than Dicks with the same quality. Highly recommended.

Got alot of stuff good prices

Very good selection of sports equipment. The employees were very courteous & helpful. I had some questions about what to get, and she listened to me and found the answers for me quickly.The nice thing is that i have shopped here for many years. And I always get great customer service even if its different employees that I ask for help. The big sporting store competitor, sometimes I get help, sometimes I dont.So I appreciate the service at Big 5

Didnt have what I was looking for...but good peices.

It was very nice. Friendly employees with great costumer service skills. Good looking products at very reasonable prices. It was well worth my time.

Not as good as they used to be, they dont have as much for women, nothing to really pick from

I love Big 5 in Chula Vista, the store is small but they have a lot of everything you could want for your active lifestyle.Only complaint, is Karina cashier, was rude, not helpful, and behaved as if she couldnt be bothered. She should not be on the register, she should be in the back tracking inventory, because she is not a friendly face representing your store. Other than that the store is great!

Good prices, but sometimes slow service in help finding articles. Overall friendlier than the competition.

Great selection, friendly and attentive staff. I was in and out with my tennis shoes in 15 minutes.

The store was full of stock, but clean, nice

My sister was looking for new work boots and the gentleman was very helpful and did not make faces when she asked for 2 differant sizes then tried both mens and womens. He was just as helpful when she tried on regular tennis shoes. She bought 2 pair of shoes kudos to shoe guy. I was purchasing a bean bag game board (corn hole game) and I was unable to carry it to the front and the same shoe guy not only brought it to the checkout counter, he also carried it to the car!. That was great for us. We were also able to use online coupons without a waiting period, so we were able to use 10%off sale item and 20% off regular price, what a nice break for us. Thank you Big 5

NICE SALES

I just wish they carry better quality items. Everything is cheap because is cheaply made. Over the years they keep everything cheap by lowering the quality more and more. However, if you are in a budget, then this place will work great for you.

Fair prices. Staff is nice and very helpful.

Went to purchase ammo and suprised how little the employees know and how poorly stocked the store is.Its as if they dont want to give you the time of day. Pathetic!!!

So far my few random experiences with Big 5 have been outstanding. I was surprised to find this store full of customers. I like finding things on their website and calling them for it. Employees take care of the customers here. I will probably do more shopping at Big 5.

Great place for activities for the whole family. But they ran out of bicycles

Employees are very nice. Found exactly what I needed when I walked in.

Good selection and pricing. A little crowded. Service is decent.

They have all I need

Now this is an old-school big five sporting goods store. it’s jampacked with stuff almost Too much stuff making your shopping experience a little crowded while browsing through... Especially the clothing

Had a great time and found the items I was looking for at Big 5.

We came here looking for cleats for my husband and the customer service is on point. There were several associates that were helpful not only to me but several other customers. Very pleased with the service.

Employees are great, everything is easy to find. Nice to be in and out and got what I want right away. Bought a pair of fishing boots that are high quality and hard to find elsewhere for the price. Great selections of knives on sale and staff is knowledgeable and friendly. They also offered all kinds of discounts if you ask.

Store is way too crowded. Cannot walk around the racks, theyre too close together.. Went looking for cross training shoes in the specified location and all shoes were disorganized. Found work boots, casual shoes in the cross training section... when I asked for them they said they didnt have much of a selection. Very unorganized store.

Great variety of things at great prices. A plus of prices if you make a account with them they give you a 10% off. Used it anytime.

The customer service was terrible! There were two reps and either a manager or the owner (I couldnt tell). All three were unbelievably rude! Acted completely put out and aggravated when I asked questions. I asked for four sleeping bags pointing to the display model which was Gray. The manager brought up blue ones and when I asked for the Gray, he acted super irritated! One girl actually rolled her eyes and sighed! Ill never go back there!

They have accessible prices for a variety of active footwear.

This is the only place I could get a kite in winter!!! Thank you Big 5. And you cant beat the price i paid for it either. Customer service even on the phone was a 10

Small camping section :(

Brianna is doll. Beautiful smile very helpful. Everyone was extremely helpfull and in a great mood. That helps when your hung over like we were.

Picked up a Lacrosse stick for my neice. Good price. Customer service was not all that good.

Very good store with lot of cheap stuff.I always shop there because theyre the best

I have shopped here before with no problems. Today they we short staffed, so my experience today was less than perfect.

They have pretty much everything for the outdoorsman. plus good deals on work boots

Like it find all for sport at good price

Love the location, plenty of parking close to freeway and home. Great selection of sporting goods at lower prices and friendly customer service.

Great service.

I remember going to Big 5 ever since I played little league . They never disappoint you. Great sports store

This branch has been here since like.. . The 90s? I always enjoy a good big5 shopping trip

The store is far too small for their inventory and the staff is lazy. I often go to this store (avg. once a month) now that there is no other choice, at least until Dicks opens, and will find 2 or more employees in the checkout cage but only one checkout lane is open. Inevitably only one person will actually be running a cash register and the customer check out lines will stack up. The non-busy employees will be happy to just keep talking to one another and will not open a lane in order to speed along the customer flow.Ive worked retail before and know that letting people just stand in long lines is bad for business when you have employees standing around; doing nothing else. This has happened numerous times over the last few months and is a clear sign of poor management.It happened the other day that there were 3 employees in the checkout cage and a line of people that ran at least 10 people deep. When I went to the open lane where there were 2 employees available for checkout I was directed to the very long wait time lane and the girl that should have been checking out customers just went back to chatting with her friend co-worker. At first I couldnt tell how long the wait line over there was because there is so much junk everywhere that a person can hardly move in the store without bumping into something... So I just left the expensive stuff that I was going to buy and left the store. Ive given the benefit of the doubt too many times at this store and am done with Big5. Ill never buy from Big5 again.

Very helpful people.

Best sales! Great choice of sleeping bags and fully stocked in tents! Very helpful employees!

Great place to get sales and everything you need for hiking and camping

Return Policy really such no thanks to an unfair manager. I spent s lot of money here the other day and bought a pair or shoes. I wear them once and my feet were killing me so I came today to return them and they now say I cant return them because I didnt have a box to go with it not even store credit. Other shoe stores have taken them before no problem. I now have a new pair of shoes that are now useless to me and Id hate for it to go to waste. Guys please be aware and buy at your own risk. By the way the manager herself was way overconfident and totally blew me off at the end by saying sorry you cant return them because you do not have the box that goes with it but you are more than welcome to buy yourself a brand new pair of shoes right back there as if I was trying to scam them now Ive ever felt so violated from such a respected business that I no longer respect.

Great day on tools for hunting and sports

Great service and inventory

Excellent customer service in tennis shoe search on a busy Friday evening.Quick check out after finding what I wanted.

Ive enjoyed going to store a long time. Employees r so nice and attentive. My favorite store to get my sports shoes

Great place to buy rifles and ammo. John the Manager is very knowledgeable and friendly

The salesman who appeared quite Young, was not really very helpful. I am disabled and it is hard for me to reach shoes. he stood in the back of the store talking to another scale about how much longer they had before it was time to go. I was very disappointed they no longer have their discount table. The good part was at the checkout counter the young lady who checked us out was very friendly and helpful. She answered questions that the salesman appear to be too busy to bother with.

Very good Service

Staff is extremely polite, kind, and helpful. Great prices!

Good service,plenty of equipment variety. Convenient parking. Easy to use digital coupons.