I continue to do all of my vehicle shopping at Shelor. Ive never had a bad experience and everyone is always very friendly and courteous. They have very nice and clean facilities with many amenities to help your visit be more relaxed. Highly recommend.

This was the most pleasant experience we’ve ever had at any dealership!!! Every staff member was polite and courteous. Richard was the most helpful salesman we’ve had the pleasure to work with!! Great job all the way around, definitely worth the drive!!! Thank you Motor Mile Mitsubishi!!!

Shannon was wonderful to deal with. He made the process smooth and easy. I thank him for everything he did.

I loved my experience with Richard Morgan! Best salesman I’ve ever had!

The macanics are good and friendly but now other departments are not up to par. I sat there allday lost a day at work.. there system sucks bad.. to many people doing one thing and not telling the next person whats going on.. just over all bad. Only reason I even gave 2 stars is because of the macanics..will not go back to buy a car or service anything

Our Sales Consultant Nicole was amazing! She got us the best deal she could and worked hard for us. Very satisfied

I was very satisfied with my experience at the dealership. I like my new car very much. The sales person helped me pick out and purchase the car I needed.

Decent service, just priced to high to use on a regular basis. almost 100 bucks for oil change and tire rotation. get the same service anyplace else for less than 70 dollars.disappointed they charge so much for a simple service.

Pat Dumell (my salesperson) was AMAZING! She was super personable, very courteous and explained any questions with answers that were very through. This was my first time purchasing a vehicle all on my own and she made it very smooth. I cannot thank her enough!

Great customer service. they have 2 of their workers follow me with my old car home.

5-Stars for service and we love our new used cars! I would high recommend their dealerships to anyone in the Tri-State area. Great selection of used and new vehicles! We purchased two used vehicles and got great deals on both rides! Save money and upgrade your vehicle... win-win!

In the 18months I have been a Motor Mile customer, I have enjoyed the great service so much, that I went and purchased a second vehicle from the Motor Mile.YOU ALL ROCK!! Thank you for making my first new car, and second a wonderful experience.

The sales person Elizabeth was fantastic she was very upfront and honest very friendly and helpful through the whole process

I have always found the staff to very friendly and helpful. I am docking you 1 star for never keeping parts in stock for my Outlander. You need a tune up...wait a week for parts. You want to do the 100,000 mile service...wait a week for parts. I do not like the fact that I have deal with the parts dept. ( Tammy is super), that is job of the service dept. Last but not least, I feel that your shop charges are on the high side...minus 1 star. What is a Misc. charges on my invoice ? Perhaps a little extra profit ?

This was my fourth vehicle purchase, always been mostly satisfied. This time buying my eclipse cross, was probably the best experience so far. It was quick and we got exactly what we wanted thanks to Nicole Neri. Will come back to Nicole when it’s time to trade our Jeep for a truck.

Mitsubishi Motor Mile is very professional and does a great job always. You will be waiting for a while but with the lobby they have it isn’t so bad. Great job overall.

I think that was an excelent experience, Thanks so much for your kidness.

A great dealer to deal with, just bought our 5th from them

Pat was exceptional! Very knowledgeable and patient as I decided which car I was going to purchase! Def recommended

I had a great experience at the Kia center at Shelor Motor Mile in Christiansburg, VA. Everyone was so friendly even the finance department was amazing, they stayed super late to make sure everything was taken care of for me! My sales consultant Nicole Neri was nothing short of AMAZING! She worked with me and kept me informed of any information I needed. I definitely felt like they treated me like family and I would highly recommend them to anyone looking for a new vehicle!

I never thought i would own a brand new car and her i am a owner of a 2021 Mirage g4 i love it i went from a 1992 oldsmobile cutlass. Thank you Ben Wolfe for all you did for me and my mom you were great

We visited their website, saw some good prices, but when we visited the site, the prices were higher. 😡 Plus, there was one salesman to 5 customers, be prepared to wait and wait and wait. 😖

Scheduled an oil change, tire rotation and computerized vehicle inspection. Also asked them to check two tires as they were needing air a few times a week. Good job but was there almost 3 hours. Would have been better if they would at least have checked in with me maybe an hour into the process for a status update.

Our Salesman was Exceptional! Go see Joe Sibol, Hell get you in a fantastic vehicle! Im a 2nd time vehicle purchaser from him!

Ben and the staff at Shelor motor mile we’re very professional and helpful in getting me into a new vehicle

If u deal with Richard Morgan you will not be disappointed.

Would definitely recommend checking them out when looking for a vehicle. Staff are all very nice and are happy to answer any question you have. I was not able to get a vehicle from anywhere else but they helped me get approved. Absolutely love my new car!

Everyone was really nice .I would recommend them to anyone looking for a new vehicle.

It was a good visit. My son bought a vehicle during the visit

I did not have a favorable experience. My vehicle was there for a week and half before it was even evaluated. I attempted to drive it home after I was told it was fixed twice. I was stranded twice on highway after repairs were fixed. The repairs were covered under extended warranty I was told the fee would not be charged, it was. I had to call Mitsubishi headquarters to get someone to actually get my car fixed. They fixed the problem, but the heating, air and charge didnt work. I had to return it Motor Mile. I live one and half hours away. I remain fearful that the car will stop without warning as it did on major highways. Im a nurse so need to be at work and on time, others depend upon me. The service to my vehicle was not prompt and I felt that service personnel didnt care and did not keep me informed. Im very disappointed in the service at Motor Mile.

Nicole was wonderful to work with. Very knowledgeable and helpful.

I love the car I bought here but the salesman was working with three different customers as I was buying my car and I didnt feel like a priority. I asked them to clean the car before I bought it and when I got it home I noticed there was old soda stuck on the plastic near the seat which should have been obvious. I am disappointed I bought a car and had to clean it myself. I also feel like for the age and mileage of my car, they could do better than a one month warranty that only pays for 25% parts and labor (the car is only five years old). Overall though, they did get me financed at a good APR (I am 19 so this was a challenge at other places), and I love the car.

Everyone worked hard to make sure our experience was successful! Tara Grimm in the welcome center was very sweet and helped us set up our basic information with a sales rep. Our Sales rep was Brian Love and he worked around the clock to make sure that we got exactly what we wanted and needed for purchasing a vehicle. He genuinely cares about his costumers. Lastly Andrew in Finance explained the numbers and warranty in a swift way that made it easy to understand. All 3 of these people were super kind and hard working. If I could give more than 5 stars I would! Jobs very well done and will recommend them in the future!

Ok so I had to reset my star i was there the week before and had a long wait it was late and the finance guy the first time ruined it we left ok fast forward almost a week later I went back after talking to Kris our sales guy Donnie a manager and Kati a person in the office we decided to go ahead and return and look for the vehicle I wanted drove a few but the one I originally wanted was what I wanted and got it Kris and especially Kati made my visit much more tolerable this time and we had a better day so it worked out ty Kris Roop and Kati I love my new set car

Very disappointed. The guy we dealt with was not interested to sell a car.

Great experience here this is my second vehicle from them. Great customer service. Chris and Donnie are a great team. Id recommend them to anyone.

Great location and staff!

It was wonderful! They got it done in a timely manner and they kept us update through the whole process.

I dont know yet. Depends on if they give us a deal or not

Michael Jones excellent salesman very professional and they young lady Beverly Im not sure what her last name is very helpful they showed nothing but excellent customer service glad to do business with them and with your company

Everyone worked to make sure I was completely satified with my repair and service

I received excellent service on my vehicle oil change. Received Multi-Point inspection of my car excellent service. Friendly and Knowledgeable Staff. Environment is clean and safe.

Benjamin Vance was extremely courteous and knowledgeable in helping us with our purchase of our new Mitsubishi Outlander. I have already recommended him and the team at Shelor Mitsubishi to family and friends.Vincent and Melesa Kirby

This place is awesome! Fast, friendly & prompt service. I would highly recommend this place to family & friends!

Joshua Vance at the dealership was great to work with, very helpful and informative. Every time I called, he either answered right away or called back quickly. It was a pleasure working with him on the purchase of our 2020 Outlander Sport!

Nice place

Chris Conner provided excellent customer service when I needed maintenance and an oil change on my 2018 Outlander! Very pleased!

Outstanding service, didnt have a long wait at all so everything was quickly done without any inconveniences to my day!

Kriss was very helpful and was easy to talk to.

NOT a good experience at all. Was given false hope which led to the repossession of the car we was trading in. Now we desperately need a car, but cant get one

Joe sibold was a great sales person and ibwould recommended him anytime.

Great staff

With all the Covid-19 protocol, I still had a pleasant experience. I do miss the fancy coffee machine, but hopefully it will be back soon.

The Service Center did a great job on my recent visit - oil change & inspection. They were courteous and I was in and out in no time!

Shannon Smith was awesome

Our salesperson done everything she could to make our purchase where we needed it.We run her legs off Im sure bickering with pricing.

Ive bought 3 cars from Richard Morgan and 7 cars now feom Shelor. I highly highly recommend Richard Morgan for your next auto purchase!!!

The service was fine, the cost and time was fine. Unfortunately, once I pulled my car into the bay to check in, I was grossly ignored for more than 15 mins. The sign tells to stay in car to observe social distancing......so I did. I waited, and waited, and waited while people walked back and forth behind my car (only car in the right 2 bay lanes). Everyone made eye contact and just ignored me. Noone wondered why Id been sitting in my car, with my window down and arm waving for more than 15 mins. Finally, after watching everyone ignore me, and calling out to try to get someones attention, I had to get out of my car and yell over to the service guy who I had watched for 15 mins just sit there looking around with his back to me and ask if anyone can help me. He apologized and said he didnt see me. I was literally 10 feet behind him, and had an appt. Ive always taken my vehicle to Shelor, even though I live in Roanoke. Not again folks. Ill find a service center that doesnt purposely ignore customers with appts that are 10 feet from them, with an excuse of I didnt see you. Oh, and I guess the free car wash coupon was supposed to buy me off?

Service is always good there.

Motor Mile Mitisubishi great Group of Professional people. Receive brake service, oil change and state inspection. All at an reasonable price. Great Value, Excellent Service.

Such a clean, huge facility! Excellent professionalism, customer service, and timeliness. Love the spacious waiting room as well. Put me on a commercial, y’all! Very impressed.

Good experience.Ask for Joe

You are very good at what you do. Travis Decker was efficient and friendly, keep him around and give him a raise!!

Chris done a great job helping me get my vehicle.

Had a required maintenance today at Shelor. I appreciate all they are doing during this covid-19 crisis. Great procedures at the service department to ensure social distancing, and sanitizing.Fast service and great customer service as always.I would definitely recommend them to anyone when buying, leasing, or servicing a vehicle.

Fantastic service made purchase easy even with covoid protocols in place. Tommy was great to work with. Will definetly recommend anybody looking to purchase vehicle to go to Shelor Motor Mile.

Shelors service has always been terrific for me. My only concern is that service personnel who work directly with customers are not practicing social distancing nor wearing ppe though I was glad to see the waiting room closed today. It seems a bit contradictory to have customers fill out questionnaires concerning whether we have been in contact with sick, have run fevers, etc, while being required to use pens and clipboards which have passed through many hands. I am concerned for the employees as well as the customers.

Read the previous comment. I dread hearing I need a certified mechanic to work on my car.

Great customer service. Very polite and explained everything fully . Great to do business with .

Great Dealership!! Zachery Johnson is one of the best car salesmen Ive ever dealt with!! Very nice and super professional!!

Daniel Page is a great sales person. Took care of all my needs.

Benjamin Vance is one of the nicest persons I have ever met and made the car buying experience a real pleasure. He has helped us on two separate occasions to purchase two vehicles and knows the values of famliy and it shows.

Shelor is great. I recognize that no place is perfect but as long as they have wonderful cam and understanding people like Nikki, it’s why I will go back.

Prompt, efficient service

My antifreeze was at the low mark and didnt top it off but everything else was good next time top off ALL THE FLUIDS

This is possibly the best dealership in the two Virginias!! Everyone I met there was efficient and professional. DEFINITELY worth the four hours I spent getting there and back!!! Highly recommended.

People Friendly!

I love my 2015 Outlander Sport. I took it to PA this weekend in the pouring rain and it handled great. The navigation system was something I wasnt really looking for but now couldnt do without it. I always used my I-phone in the past but this is definitely better. It has the 2.4 engine and I got really good gas mileage.

Not what I would expected from a big dealership

Overall I had a good experience

Jay was amazing as always

Best ever

I had a very great experience here. I test drove the vehicle and had everything taken care of in such a short amount of time thanks to David Hale and George Newman. This definitely was a No hassle environment.

Great people, great prices, great selection.

Nice staff

Awesome 👍 got a new car

Best deals and place to get a car.

Honored my appt time and was finished at given estimate time

Sales staff was friendly. Test drive the car I liked. Fair in price and in trade in. Process was smooth, no surprises so far.

Frustrating!!! Came as a favor to get a friend routine maintenance check and now he owes $600 and I cant get home until 6 hrs later. It feels like they only care about their money and have no concern for my situation. Now I have to try and figure out how my kids are getting home bc they want their money. My problem is not a priority or even a concern.

They were very nice

The service could not have been better

Very timely and informative!

Love this place. Will never shop anywhere else

Very professional and fast.

Excellent customer service!

David Hale sold us our 1st outlander and we just purchased our 2nd. Great salesman and great car.

Very friendly staff. Excellent experience.

Wish I could rate lower broke down on are vacation they were way over priced and tryed to cheat us tryed to charge us to fix parts when the car was gone needed a new engine not parts they will cheat you take your money and not look back bont go there

Nice people, stick to what you want, what you want to put down on you car.