The employees are super friendly and helpful. I have been to this location many times. The employees give you all the options and are willing to help you find the best technology options. The Geek Squad is amazing when helping with technology issues and will be there for hours to help fix problems. The pickup option is fast and easy. All you need is an ID and the order email on your phone.

Curbside was great. The young lady who brought my electronics out was very friendly! Thank you.

Better than my last visit. At least the young lady and gentleman who helped me had the good sense to tell me that there were areas in which they could help me and others in which they couldnt. I can respect and show appreciation to anyone brave enough to just say, I dont know. So they offered whatever advice they could,, the young lady helped me purchase some items and I was in and out in record time because of them. GRATEFUL

We stopped by the Verizon store in Chino to purchase a new phone. They didnt have any in stock and didnt care if we made the purchase. Just the opposite at Best Buy. Theyre were helpful, talked about options, they joked with us and smiled. They had product in stock and it was a bit doing business there on this trip.

I bought the washer and dryer in May, and they said it would be delivered in June. But only the washer was delivered, and the delivery of the dryer was postponed to July and then August. It is already September, and there is no news yet.When I was buying home appliances, they recommended me to open a best buy credit card. After I paid all the fees in one go, the credit card was still charging me. I went to the store to ask, the staff said they could not help me and asked me to call myself according to the phone number on the credit, but if I want to pay, I don’t need to ask just pay☹️☹️

We had 2 people helped us one was better then the other. The last was the best. Need more knowledgeable people.

I have an online order pick up, its fast, in & out !

Friendly staff and I was able to find poke.on cards there for my kids. That was a big plus.

Good help in some areas of store not so good in others. Still like that theres somewhere I can go and see what Im purchasing before I buy. This way absolutely the best air conditioned store Ive ever been in, which was awesome.

Every time I’m there, no one wants to help me. I wanted to purchase some Airpods, and they told me it would take 30 minutes. City of Industry and Montclair are better stores. Those stores always came up to ask me if I need some help. So that’s where I bought my gaming laptop and iPhone. Screw Chino. If I want something from Best Buy, it’s worth the trip to those stores and NOT Chino.

Update the website guys. That way, when I search online @ the Best Buy site I wont get to the store only to be toldGee, were sorry the two items you came for we dont actually have. Let me call the Moreno Valley store and ask if they have them in stock.....Let me get this straight, Best Buy hasnt updated their website for awhile even though an entire Geek Squad and assorted managers are available in store during business hours every day of the week.This is an ongoing issue, make sure you call before you arrive for In Store pickups folks.

If it wasnt for a Samsung REP in the TV department, who was Great they would get 1 Star, and BTW, NO GREET FROM EMPLOYEES busy Chit Chating to each other..

FINAL UPDATE: Upgraded my review from 1-3 even though I had to drive back 19 miles (Gas Not Cheap), but the sales rep who handled our problem had a great personality and even though he needed to get management to assist, he made us forget the inconvenience. Turned out the oringinal receipt was not complete because it had run out of ink, so they just needed to reprint it. The original complaint still stands as they never called me back: No Customer Phone Service. You sold my son a game card, but did not give him a code to activate. At least, we cannot locate it on the receipt and have not received an email. To top it off, you have no operator to take calls. Had to call twice after being disconnected from the 1st call with zero progress with the automated system. Second call I chose to receive callback which they claim will be appx. 12 min. we shall see. Either way, extremely inconvenient. UPDATE: The automated system just called me back to say we couldnt reach you at the scheduled call back time, we will call you in 10 min. and hung up! UPDATE #2 They NEVER CALLED BACK.

Although Ive always love Best Buy. Went to buy a TV. Stood there for 12 minutes with no one coming to help us. Even after I ask for help.. Bought my TV at Sams club.

It’s a Best Buy. I would never spend money here because everything is overpriced but it’s a great place to check out OLED TVs to see how they perform in highly-lit environments before you purchase one online.

I remodeled my kitchen and I bought all new appliances at Best Buy Samsung Worst thing I ever did had them 2 years but really only a year and a 1/2 because they werent installed because the kitchen wasnt done Ive had the refrigerator repaired 4 or 5 times the stove twice microwave once dishwasher is not working at all now and I have to get it replaced And I thought about upgrading and and I went into the store today and its like $800 to upgrade And I bought the warranty on everything Never again

They have a large selection of brought back to for cheap I love it I just bought a 43 in smart TV samsung for 320 bruh that a Hella deal

Tech guys were really helpful in finding what I needed. No hassle.

Always enjoy shopping here.

I ordered an item for in store pick up.I get notified today that the item is delayed. Funny because I went to the store and it’s sitting on the shelf. I could literally take it to checkout.I asked the workers, how is it delayed if it’s right here? They said, oh if you want this one, cancel your online order and rebuy it. Insanity and laziness at it’s finest. I called customer care and told me the same thing. How useless and pathetic of a policy?I shouldn’t have to do your job for you.I’m not cancelling my order. Do your job.

Everything was fine. The staff helped me out well.

Only two associates at the counter when I went. They were nice but the store had hardly no stock for my Nest security cameras. Had to order them there & pick them up a week or two later . Had Geek squad install them a week later & they were great!

Their salesmen know their products and are always helpful. Now they have the 12 month payment plan.

Friendly staff. They are there to help you with finding products and even a better deal elsewhere for price match.

Sometimes best buypromises more than they deliver. If you have an issue and need to talk to any one in customer service. They seem to want to transfer to someone else.

Had a hard time returning a defective product that was purhcased within 14 days.Spoke to the Manager or whoever was at the door about returning a Mac Air, which was malfunction.He sends me to Geek Squad, and I was told that I need to give them $100 for this return since the Mac is malfunction, which is not in the state when it was purchase.I told him the reason I am returning is malfunction, and I looked up online, which seems like a common SSD problem.Eventually I had it returned.But I shouldnt have to explain the Bestbuys policy to them for more than 4 times, and still they kept on trying to charge me $100 for whatever reason, especially for a product thats malfunction.

I hope there is 0 star.I have been having a dispute with Bestbuy through bbb.org since July 15.Throughout the dispute process, Bestbuy has charged me 3 additional times on my credit card without my authorization. Almost everytime after me rejecting their resolution on bbb.org.That’s retaliation??I have never dealt with this kind of disgusting customer service in my life time.A person from their execution resolution team told me Chino warehouse has received the product back on August 2/3rd. They have confirmed they have received my return package. Yet today, the dispute I started with my bank is still under merchant review.Bestbuy abused my credit card authorization again for the third time on September 2nd, charged me 2 times the original price.Why are you still in Business???

Great customer service and store manager.

Service is good, but they are very low in products.

Excellent customer service 👏Pablo was really helpful, answer all my questions

From the door to the floor, including the Geek Squad the employees at the store are exceptional which is not a word I use lightly when posting a review each person that has helped me over the last 2 to 3 weeks has resolved my issue helped me to select the appropriate product that met my needs and I HIGHLY recommend to the public if you want the top of the line service along with quality products the Best Buy here is a 10 plus across the board check it out!

They know what they are doing at this best buy I was impressed

It was a GREAT shopping experience. I found what I was looking for; and at a reasonable rate! I needed speakers for my PC. Disappointed with the price & quality of sound from Target and Walmart, I was satisfied with my purchase from Best Buy and their Custome Service.

Young lady who helped us, very polite and helpful. Great customer service.

Had a return and needed assistants in electrics and store associate was able to take care of both.

I always experience excellent customer service as expected from best buy. Staff are very knowledgeable and they do a great job of helping you make an educated purchase.

Worst Computer Store of all times! My computer is slower and Phone work was unsuccessful.

Staff is friendly, but theyve told me incorrect things multiple times. The products that they have are also just alright.

They had great customer service. Very polite and helpful.

As soon as i got there i waa helped and thats points that i give them

Great service very helpfull

Placed an order online and entire process was pickup and checkout was very easy.

Good customer service however every time I try to purchase something they never have it in stock for some reason. The African American man who works in computers tho is super nice and helpful:)!

Clean, good prices, great service, but they need to fix the check out set up. They had just to cashiers, but they have three lines, so one line gets skipped.

Very convenient for all online order

Nicole was very helpful answered all my questions she had pleasant attitude 5 star service.

I was shown where to find what I needed. The young lady gave me clear explanation of the various pruducts to suit my needs and I was able to make a good decision.

Love going there everyone is so friendly willing to help you out

Great staff even with covid. Keep it like that. Always a good service! :) the rep was able to help me.

Best buy really :)

This Best Buy in Chino Hills is a decent store to come and shop at. Ive only been here once but the staff has been patient and takes their time helping and making you feel the same concern you have for your purchase(s). One of the girls there in the computer department is SUPER KNOWLEDGEABLE with her department. She explained and shared the pros/cons of each of the it we were considering to purchase. GREAT experience. Thank you much Best Buy Chino Hills.

Pretty small place but great vibes throughout

Trouble free experience the sales girl at the appliances was very thorough and helpful. Sorry I didnt see her name tag to give her props, but good job young lady!

Can always walk in find what I want/need, walk right up and pay, walk out... Time in store, less then 10 minutes, 1: less then 5!

Always a GREAT experience at Best Buy in Chino!!! Great service. .

Useless as always. How is this place in business?

Took forever ro bring out curbside order.

Great prices, not enough employees perhaps. So hard to get help, and when I tried to speak to someone over the phone, waited for 30 min no answer so just hung up. So will keep shopping here for sale items.

Modern, much like most Beat Buys.

Came in knowing I wanted a laptop but not sure which one...left knowing more than I could have asked for and I feel very confident in my purchase thanks to very helpful employees!

This my favorite store to buy electronics.. dthe service is excellent....

Nice clean store. Not many tvs in stock.

Staff is patient and willing to answer questions.

Ordered for curbside. Took them 15min to ask for my order number. Then went back in to get my order to ask me for I.D.. Shouldnt have you asked that before.. Just horrible customer service. Waited 20min for one item.

I just love best buy

Excellent service!!! Friendly customer service representative! Absolutely impressed and enjoyed my visit. Thank you Best Buy Staff.

Picked up my microphone purchased online. Perfect!

I didnt go to best buy recently

Great foodHappy hour was superMargaritas were awesome

Quick service and attention.

This is one of the worst place to come for apple support. Geek Squad tech are worthless you will be better off googling the issue yourself. I honestly regret buying my devices from them. Learn from my mistakes and buy direct from Apple or Amazon.

Not much to choose from anymore, everything is always sold out.

They are pretty normal in terms of their customer service, which is a good thing. There is very little I expect from this type of store other than to get the information I need about the product I am purchasing, or thinking about purchasing, and this store provides that assistance in a courteous manner.

Every time I order something to this store to pickup, I get a message saying that my item(s) are ready to be picked up. Only to get to the store and the employees say “the item isn’t available or out of stock”. Every time. Smh. Waste of time waste of gas. Manager(s) just as clueless. No explanation given to the customer as to why it keeps happening and solution to the problem. Just get back in your car and drive away. Horrible customer service

Smaller store but still had everything I needed and very helpful staff compared to others I have been too

Really good service especially from geeksquad

Best Buy is still my favorite electronics store. The service is fine, selection of products is good and they will price match.

Quick shoppingHelpful staffExcellent

If you need help over the phone: nonexistent. I had 3 little babies in the car and wanted to change my pick up item to curbside pickup and i couldn’t get through the phone after 30 minutes of waiting, call and recall, attempts via email or the Best Buy app. In-store service was fine.

Got a computer that I wanted paid for protection on it paid for one on one instructions for it. Now only 3 days after I got the computer they are telling me that they are not doing 1 on 1 instructions at this time an everyone in the store knows this so I was sold something I cant use..

We called in regarding a fridge and ended up speaking with Matt. He was extremely helpful and told us about an open box one that they had in stock with the side by side doors we were looking for. He walked through it and went over it with us over the phone telling us about the cosmetic issues. Extremely helpful. We ended up driving over from Pearblossom after they confirmed that they could deliver to us all the way over there.When we got there Matt was in a meeting, but we ended up getting Brendas attention and she helped us with our entire purchase. She wasnt even in that department! She was so helpful and nice, plugged the fridge in for us and talked us through the water hook up and how to make it work for our RO system.We were both really impressed with how helpful and nice she was. She definitely knows what good customer service is.We ended up also getting an over the range microwave that they had in stock that was open box but looked brand new, it literally had all its plastic and everything. The manager gave us an additional discount on that piece as a little token of appreciation for us also getting the fridge.Great experience all around. Would definitely recommend.

Is the Covid policy at Best Buy: Dont answer phone calls, make it damn near impossible to communicate and close early? This is the 4th Best Buy I call and will wait on hold for 20mins+! I mean, what the H! Believe me, Id shop somewhere else but Bezos cornered the market online, Frys is basically gone and Best Buy is sadly one of the few brick & mortar places left.

Great store for electronic! Service is great!

It was so good thank you for your help 🙏 😊

Usually it is a great store. But today I ordered online and when to pick up the item. It took a very long time.

I went through their process online and received a trade in value for a very good but old laptop. They did not honor the online value when I took it in. The customer rep was not helpful when I mentioned that I did exactly as instructed online. So I was unable to trade in the laptop. They undervalued it by $170. And actually went I checked online at home, the processor in the laptop is still selling for more than than their website said was trade in value, even used. So bestbuy would have made a great deal today and I would have been taken advantage of.

Its nice to walk around with limited people for sure.

This store always has what I needed in stock

The staff are really helpful and knowledgeable.

Weird interview process to enter. I kinda dont like to be questioned as to why Im there to shop.

Dont go there very often. Prefer Walmart or Target.

Theyre very helpful

Took my nephew to buy game control was in and out,quick😉

Stress free shopping experience!Ali from Geek Squad assisted me with an item exchange I had to take care of today. He answered my questions and concerns by looking up my item information and protection plan. Really made the whole process easier. Very grateful to him and the rest of Best Buy crew for their great work. Thank you.

I decided to do business from this location because of my poor experience with the Montclair store but nope! Still the same poor service. I called the Geek Squad department inquiring in cell phone insurance. The representative put me on hold for over 30 minutes and never came back to address my concern. Really Best Buy, is this the best you have to offer!I see this company going down the rabbit hole, following Circuit City into bankruptcy.

Fast service. Best buy will price match any website price. Plus if the price is lower within 14 days of purchase, Best Buy will return refund of difference price.

Always great customer service

Bought a tablet from here, employee wiped it down with a dirty towel put it in a bag and gave it to me. When I got to my car and took it out it stunk up my vehicle and I had no choice but to return it and purchase elsewhere.

Its alright. The place is kinda a mess in the video games department. Also due to covid getting anyone to help you kinda sucks. I come here once in a while but my go-to location is the one In Montclair. Montclair location Just seems more overall organized and they have more in stock of what you are looking for. The selection here leaves alot to be desired.

Did the drive up pickup which is now located behind the store....very fast and efficient