High quality bed and mattress store. The staff is very knowledgeable and friendly.

Purchased an i10 bed, got a mattress pad that needed to return, brought it to the store as I was told by phone rep. Matthew tells me he cant do anything unless authorized, calls the call center and hands me the phone, points for that. Call center refuses to let me return at the store, says it can only be done by shipping label. Ask for label to be sent while Im on the phone and Im told it takes up to 24 hours. You would think for a customer that spent $10,000 on bed set up, that sleep number employees could somehow figure out how to accept the return from me in person and return it to inventory but apparently its wiser to have your customer run around and use a 3rd party shipper. Embarrassing and bad customer service.Update 8/2/19. I appreciate the gesture of the response even though it was to little and to late. Firstly, why is my fault that I acted in good faith on information given to me by a sleep number employee? Secondly, while I can certainly appreciate used bedding items being non-returnable for hygiene reasons my packaged was sealed and unused in original packaging. Thirdly, they obviously are returnable because the phone rep sent me a label to return it. Fourthly, given the size of my order, it was in the best interest sleep number to be proactive and offer me solutions rather than being paralyzed by lack of initiative. I refuse to believe that if a sleep number employee had to send internal inventory back to a sleep number warehouse that their protocol is to take their personal vehicle to the nearest FedEx/UPS store.

In our recent visit to this store Lyllioune was so great! She made us feel like we were in our own home. She explained to us all of the benefits of each of the different beds and made sure we found the one that was best for us. Now we are just waiting for it to arrive! Thank you Lyllioune!!

I like the way they treat customers. They truly take the time to make sure you have all the options in purchasing their products. They are very knowledgeable and professional. Although we already have our bed that we love so much, they gave us the time to purchase the stuff that we would love. We also love the color of the bedding we purchased.

Great knowledgeable personnel. The service was attentive & answered all all our questions. We never felt rushed. It was a pleasure shopping there. This is our 4th sleep number bed! We are very excited to receive our new smart bed!

I had a great experience at the Chino location. Lillyon was very knowledgeable and helped me pick the perfect pillow based on my neck and shoulder pain. She never made me feel pressured and was delightful and funny, all while being extremely helpful. Now I cant wait to get my new bed!Stacy T

Matthew, the sleep expert, was very informative and helpful. He didnt even hassle on which model to purchase. He asked what our personal preferences were. He was very professional.

This store location and company have no concept of customer service. I have been trying to get my bed since August which its now December, so for over 4 months and still no bed. They claim their new computer system was the cause but when you call the store or customer service no one had a clue. I was first told that I didnt order a bed, then I was told about the computer problems, then I was told they sold more C2 beds than anticipated and they cannot meet demand. I paid $5,500.00 and that is the best they can do. I contacted sleep number for a refund and they are looking into it. Im just going to call Citibank and do it myself. Save yourself the frustration and purchase a different type of bed. If you have to have a Sleep number use a different store location the Chino Hills, you will be glad you did. Avoid Laura at costs she is incompetent. Good luck!

Great place and nice sales representatives. Very professional attitude thanks for the help

We got a mattress we where looking for!

I was helped out with courtesy and a lot of good information. The sales associate took the time to really get to know my situation and help me find the best pillow for my sleeping needs.

Great Sales Rep. Matthew Livingston. Awesome customer service. Recommend you come to this store.

Sleep Number associate, Matthew Livingston was very polite and very helpful. He gave me great information. Thank you

Mathew was seriously awesome!!! Thank you for all your help! We are very excited over our purchase!!!!

Professional and courteous. Knowledgeable about their products.

Very friendly guys!! They took extra time to help me get just what I wanted, even though I kept changing my mind!!!

Had great experience.

The Chino Hills location delivered the wrong mattress! Waited a week and a half to have my new mattress delivered. Now I have to wait another 2.5 weeks. Very disappointed..

Did not like the manager here! Had Attitude !!

The worst place to shop