They stayed within our limitations without any pressure to go beyond. Corey helped prepare everything in advance so when we came to the dealership with our 3 young kiddos, we didnt have to stay all day. Great customer service! Everyone we came across was welcoming and helpful!

When my wife seen the K5 in the Wolf Gray paint she fell in love right then. It took a few weeks to get the model with all the options she wanted but it was worth the wait. And when she saw the red interior, well she couldnt be happier. As always great service and our salesman Brody answered all our questions and spent over an hour showing her all the options and setting up the UVO linkband making her comfortable with all its features. Its the second new Kia for her.

First time I have ever liked a car sales man, if you stop in Please ask for Mark. Incredible customer service, followed up with emails before and after purchase. Kept me updated on truck I picked out and paid deposit on. Great experience and will be back to work with Mark.

Working with Ellie Judge was an absolute pleasure! Ellie is extremely patient and a great listener. I never felt pressured to make a decision, and most importantly, Ellie is a professional who knows the car business inside and out. The shopping and decision process of my Wrangler took about...10 months. The best part – Ellie stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Ellie if you are considering buying from Herrnstein.Financing with Jeff Pluta was the fastest and easiest I have ever experienced. I already came in with my finance manager filter, but I didnt feel like Jeff was trying to sell me on anything making me very comfortable. He was upfront and honest and I would (and already have) recommend him to people I know. I will be a return customer, for sure!

Great customer service! Would highly recommend to anyone.

Kelly was a great customer service saler.👍👍

This place is very friendly with great customer service. They listen to what you are wanting and work hard to find you the perfect vehicle. Go see Clancy this has been my best experience on buying a vehicle.

This dealership is top notch. Their sales, parts and service departments are great to work with. Paul Woods and Ellie Judge helped me on my most recent deal and I could not be happier with their professionalism, timelines and making sure I got exactly what I wanted with a price that fit my budget.

I was traveling through Ohio to see family when my check engine light came on, I called Herrstein’s on a Saturday morning & their service team was so helpful. Micheal and his team were able to get my car in very quickly. I was unsure about where to bring it, as I was traveling, Herrsteins was the perfect call. They were professional, accommodating, and trustworthy. Both Micheal & the tech that worked on my car were first class, I forget his name but it started with an E. Bottom line this is the shop you want to go to. Thank you all so much

Thank you Herstein Hyundai and Adam Baker for lowering my interest rate!! Thank you for such excellent service! Would definitely recommend you to all my family and friends!!!

We were looking for a safe, reliable, reasonably priced car for our 18 year old son. Our sales rep Bryce Matson understood that we were on a budget and and had to stick to it. He gave us lots of options and was confident he could help us from the beginning. He was kind and patient and we walked away with a very nice car for our son that stayed in our budget! Our finance guy Matt was also kind and helpful. Thank you Herrnsteins for helping us with a very important purchase!

Excellent seller props to Richard Moody who made my 1500 truck buying experience so nice

Richard Moody is awesome to work with, we have bought several cars from him. He is why we keep coming back to Herrnsteins.

Brook Paul is The Best! Even with some credit problems she got the job done! Friendly, knows her stuff, and got thing wrapped up quickly. No hassle, no trying to push you into something your not interested in. #1 TOP NOTCH. Go to her when lookong for a car!!!

They were really great it was the best car buying experience for me, they made it quick and stress free!!!

Brooke was great with helping us find the perfect Jeep. She helped multiple days and worked with every request we had!

Golden Ticket. They jerked me around for days only to tell me they couldnt put me in a car. I went to Nourse the next day and bought a car!

Excellent to deal with made the new car purchase easy fun and exciting!Super nice group of professionals that are there to help at your pace. If you are in the market for a new ride I highly suggest this dealership.Thank you for my New 2020 RamI Love it!!!

They helped us and got us in and out extremely fast, highly satisfied, ask for the guy named Jeff ! Excellent work!!!

Good place to do business whether it is a purchase or service

Great Experience! Brooke was amazing! Recommend 100%

Took my Kia Sorento in for recall work; made an appointment earlier in the month and went in at my appointed time. I was greeted promptly and courtesly. I had a seat in the waiting area and 30 minutes later I was informed I was ready to go. Very quick and very friendly.

Cory didnt bother giving us a business card so he lost the sale to Germain family in Columbus/Grove City.

Bought 6 vehicles here and dealt with Todd. Great people, worked with me to get great deals.Would highly recommend!

Dustin Cousins was the salesman.Freindly and helpful in getting me the car i wanted.Great service from him and scottie

Over priced. That maybe true about auto pricing but i was told close to $400 for a keyfob i found elsewhere for $185

All the staff is friendly, knowledgeable and will go completely out of their way to help or make something right.

Good buying experience

Brooke Paul is the Best sales person, We felt like family, friendly courteous and beat any deal that we got other places, She said she would beat them and they did, This is the 3rd car I bought from them, this one right off the show room floor! Cant beat Hernstein family, they want yo sell you a car and they were flying off the lot yesterday

Brooke helped put my family & I in the truck of our dreams! Can’t give this place enough credit for how card they work for their customers. We will be returning for future purchases.

Put me in something affordable and explained all of the financing options as well as my ability to refinance down the road. Great Customer Service. Adam is the Go To

They worked hard to find me the best deal.

Buying a vehicle from herrnstein was the best experience we have ever had. Our salesman Jon Folden was very nice and was willing to work with use. We did not feel pressured on anything. I highly recommend this place very nice people.

Best car buying experience Ive ever had. Hands down. In and out with new vehicle in less than 2 hours. 2 hours!! I so recommend going here when you want your next car. They put you first.

The salesman I worked with was very nice and helpful. He wasnt pushy or anything; he listened to what I had to say. He provided information he had, and he didnt lie or just try to make something sound good. If I asked a question he didnt know, then he went to find someone who did know to find out rather than just telling me the answer he knew I wanted to hear. The whole experience was very relaxed ans low pressure. The sales staff was very accommodating to any concerns I had. It was hours past hours for their service department when I was there, but one of the salesmen took the car I was looking at back and adjusted the headlights for me even before I decided to take the car. I did end up purchasing the car from them, and I am very happy with it and the experience as a whole.

JR Ackley and the Herrnstein Auto Group were fantastic at getting the deal we needed. We are delighted with their patience and understanding throughout the process!

Best first car purchase experience ever! You guys did amazing; stayed over with me after closing hours to help me and to give me the best options and experience that you guys could. I bought a beautiful 2017 Hyundai Accent brand new. Steve Green (Internet Sales Manager) worked with me through every bit of it, had a glamorous sense of humor, did everything he could, and was able help me walk away with not only a car but a new car that I absolutely love! Amazing service, people, and cars! Thank you guys so much! I will for sure tell all my friends to come to you guys. You guys worked as fast as you guys could, told me everything about the car. I was a nervous wreck, but you guys did a amazing job! You guys deserve these 5-stars!

We had a great experience with this dealership. Staff was extremely friendly and helpful. Made us feel at home! We have broke down in other states before,but never had such great people to go out of their way to be so helpful!!! Thank u staff!!!

Excellent customer service. Easy to deal with and our sales lady, Jamie Kiley, worked hard for “us” in getting the best deal possible.

Best service ever. Thank you awesome job.

Purchased a used Escape and have had great service from the start. Salesman Mark is very honest and upfront and will find answers if he doesn’t know them.

Not to bad. Service is good. But like all car lots you still need to be carful.

I had a great experience buying my second vehicle from Hernsten, Richard Moody was very helpful in assisting my wife and I in finding the perfect vehicle for our family. A Dodge Journey, which gives us plenty of room and comfort. He was not pushy, after asking us what we where looking for, he just helped us to find it. He did a great job. Thats why Im giving five stars. Ask for Richard if you want a good sales person.

Nice staff, answered all my questions, and worked with me before buying since I had 2 hour drive and they made sure the hummer had a full tank of gas!

We had a great experience at Herrnstein! I knew exactly what I wanted going in. Even though they didnt have that particular vehicle, on the lot, Mark DiSantis, promised he could find what I was looking for. He called me the next day and told me I could come in and check out my new mini van. We loved it and it was exactly what I wanted, down to the color and features. Weve already taken our new 2016 Dodge Caravan on our first family vacation and it was wonderful!! Plenty of space for luggage and still room to relax, on a long road trip! Our kids loved having the built in DVD player and headphones, for the trip! I would definitely buy from Herrnstein in the future!

My budget is small (> $5,000) and I found a Kia Rio within that range that I was interested in and went to go test drive. I found that it had no power steering and no AC, two things that were CLEARLY listed in its online auto report AND on the physical report taped to the car window. Its not difficult to know whether a car in your lot has either of those things. The staff were friendly, but the experience, disappointing.

Brooke Paul is the best! She always goes way beyond expected for her customers!

Had good and bad experience with them

Terrible experience all around. I emailed and explained my trade in with VIN, pictures, and details and the absolute max total I would spend. I was told that they were able to get there. Drove two hours, only for them to present their best number $3,000+ higher than what they said in email. Total waste of time for all parties.

Very nice folks here! Alot better than the other place thats slowly taking over Chillicothe. Zach Allen is the man! If he can get er done for me on Presidents day, he can get er done for you!!

Purchased a new 2018 Ram 1500 from Rich Moody a few weeks ago. Rich was absolutely the best I could ask for in helping my family with a new truck. Come to find out Rich is also a Ram Truck Expert and from my understanding theres not a lot of those at Dealerships. If your need of a New Truck you owe it to yourself to go see Rich Moody at Herrnstein in Chillicothe.

Wow where do I start? I took my truck in at 9am this morning for my appointment to find out what was wrong with my transmission. I gave them a very detailed description of what my truck was doing and what I thought the problem may be and gave them a good place to start. They didnt get back in touch with me until around 3pm which was already way longer than I expected since it was supposed to just be a simple diagnostic. They told me that they had no idea what was wrong with it. I explained to them that I felt that it may be the transmission temp sensor. They then didnt call me till almost 6pm stating that they still had no clue what was wrong with my transmission and that I was petty much out of luck, but they could change out my transmission solenoids for over $800 even tho they werent sure that that was even the problem. It was at this point that I realized that these people had absolutely no clue what they were talking about and that I would not let them work on my truck. I went to pick up my vehicle and when I did I realized that the technician had ripped my lanyard that I keep my keys on during the process. So moral of the story, I paid over $100 to leave my truck at Herrnsteins for almost 9 hours to people who had no clue what they were doing. In the end they just tried to scam me out of $900 without even the guarantee that my truck would be fixed. I would not recommend this place to anyone.

We always get a great deal and treated well when buying here. Kelly is a great sales person and very helpful to his customers.

Cheryl was awesome. Very kind, patient, and informative. I definitely reccomend this business.

The staff has been super friendly. Hopefully I get a car but if not they tried.

Were do I start my truck stopped working II needed to replace the sterring column so I called Herrnstein they said that once I did that I would need to bring the truck in to have it programmed to the computer and it would cost $50.00 since the truck wouldnt start I had to tow it in the next day I get a call and they said that they neededmy old control module from the other column that was taken down to them then theysaid I need a new key which cost $80.00 after that they called and said it was in theft mode and they couldnt get it out they needed another $250.00 to check the electrical system out then they didnt find anything wrong so I was charged for labor then they called and said they tracked it back to my fuel pump and they said that was the problem to start with at this point I have already been charged $640.00 then they said to fix the fuel pump they would need another $638.00 at that point I was tapped out and all I got for my money was a new key for $640.00 I told them to put my car outside I was coming to get at which time I had to tow it back home. We asked them to explain what the charges were for but we could not a get a honest answer all they said was they did a lot of guessing I could of done that myself and got better results as a matter of fact I worked on the truck and it is now running cost me $32.00 to fix itwhat a scam this dealership is running DO NOT TAKE YOUR CAR THERE IF YOU VALUE YOUR MONEY YOU WILL BRING YOUR CAR BACK THE WAY YOU TOOK IT IN.

I recently took a truck I bought (not from Herrnsteins) to Herrnstein Chrylser for repair. I cant say enough about how they treated me and how detail oriented the process was. I know for a fact my next vehicle purchase will be from Herrnsteins and I am upset I did not buy from them sooner! Class act dealership.

Great shop and people! Highly recommend

We traded our van in for another Chrysler Town n Country. Salesman or financial officer put down my husband made $2800 more than he does just for the sell!!!!!!! Thats not even legal according to the bank manager!!! Not only did we end up losing the new van, but we also gave them our other van as trade-in, so now we have nothing to drive, and my husband is a handicapped veteran with no way to get to appointments. I guess anything for a sale :(

Im going on my 8th hour sitting here for a problem that was not brought to my attention before I bought the vehicle. I got a full diagnostics at another location showing that i need a new radiator. Ive only had this vehicle for a month, spent 18,000 dollars on it. If i could put no stars I would. 8 hours later after driving an hour to the dealership I am still sitting here waiting. They tried to send me home 2 hours ago saying there was nothing wrong with the radiator which is total b.s because i have the full report. I called the manager who told me to come back. This is such an inconvenience. Dont go here, go to a different location. Its not worth it. Missed a whole day of work. If they dont fix it, Im pretty sure I have a lawsuit in my hands.

The sales department is great, but the service department is lacking.Constantly overbooked, wont answer the phone, and long turn around times.Manager does not handle issues well and approaches every complaint as a customer problem and not an issue with the staff. I was offered a free tank of gas if I return. No thanks.

I went in to buy a 2018 Jeep Wrangler Jl, new. My sales guy was Jared and I had worked with him in the past and hes pretty nice overall. So we were trying to figure out numbers and I had another dealership offering more for my trade in(a two thousand dollar difference) and so I was trying to negotiate with them and work something out where the numbers would be similar. He got a senior sales rep involved and thats where it went south. The guy was beyond rude and pushy and acted like he didnt care about my business what-so-ever. He did find me the Jeep I wanted and we were pretty close to the price I wanted to be, so I was thinking about it, because its a big commitment and Jeeps are pricey. I also asked where the Jeep was coming from(it wasnt from their dealer or lots) and he absolutely refused to show or tell me where it was from even though I had no intentions of going to another dealership. The senior sales rep continued to be rude and then stated the deal was on the table for 3 minutes and at that point I was just done with his rudeness so I said were done and I left. If Jared had been the only sales guy involved and not had gotten the rude guy involved, he wouldve sold me a car last night. Pretty disappointed with how a senior sales rep treats customers.Update: Thanks for your reply, only took you two years...I hope in the span of the last two years your services have improved and hopefully your employees have learned better customer service skills.

I purchased a 09 Ford Expedition for herrnstein. Initially I was frustrated over the truck having some engine problems, I brought these concerns to the attention of Tom Buck at Herrnstein (dont remember his title) he worked diligently to make my experience have a pleasant ending. He had my truck repaired and is in the process of helping me purchase an extended warranty. I love my new truck and this will help give me comfort in any problems I might have in the future. I made an oversight in not purchasing an extended warranty when buying the truck, but he is working with me to correct this issue.

They were very nice, willing to help n anyway possible, making sure I was happy with my choice..just saying thank u n looking forward to coming back

Buy your cars here and never from Nourse.

Had a recall on my Ram. Fast polite service. Thank you.

Viren was very helpful and made this such a great experience. Very helpful and friendly staff. Will definitely be coming back here in the future for purchases!

Good service and reasonably pricedd

Very friendly employees

My service was great until the financing was completed. Then I was dropped like a hot potato! Customer service was (then) terrible. I will not be going back or recommending them.

Love my jeep, great people work there, very helpful, nice and kind.

Excellent service. Friendly and out going Customer service. Highly recommend.

Service is good just plan to wait for a bit as with any dealership.

#1 place to go when looking, buying a vehicle. Located behind Lowes. Best sales staff. Ask for Will. Tell him the Rifes sent you. We bought 2 vehicles back to back. Honest, caring, bends over backwards. Provides us personal Uber service. Like family. You wont be sorry

I called and received an appointment for a special service. The lady confirmed the service and even told me how much I would be charged. I show up and she says their computers have been having trouble connecting to the server to perform the flash on the computer. So a few minutes later some guy asks me to take a ride with him in my Jeep. He says they don’t perform this service (so why are we riding around in my Jeep?). So I come back and sit around some more. Finally I go to the desk and tell the lady, “I have to leave. It’s been 1.5 hours and the guy says he can’t even do the service you confirmed that you would do”.She tells me that Jeep doesn’t do this service (so why did you give me an appointment and quote me a price?). Everyone that buys a wrangler puts larger tires on them and the computer needs calibrated. She says maybe some dealerships do this as a courtesy. But Jeep doesn’t do that service and then she tells me that my Mopar lift voids my warranty. I told her all my friends went to dealerships to get this service done and I’ve even been with them. She asked me “yeah but we’re you back there with the service tech?” Cmon. On the wrangler forums there are hundreds of people sharing information about going to dealerships to get the computer calibrated for larger tires. Hundreds!A Mopar lift doesn’t void any warranty. I think they were ambarrassed that they scheduled a service that they didn’t know how to do so they basically made up a bunch of fibs. She said maybe dealerships can do it in Columbus. Like Columbus is in another country or something.So I took off work and drove down to Chillicothe to waste my time. Not the first time I’ve went to this place for service and no one new how to use the computers. I took a Jeep there for a recall and all they could manage to do was turn off the abs brakes. And then they wanted to give me a minivan to drive and come back in a few days. Then they wanted charge me for labor! Labor for a safety recall.Save your time, go to a real dealership. Even if you have to drive. I will never enter this house of clowns again

Extremely friendly

Nice cars

Excellent dealership, recommend that your service department and parts department work close together, getting the right items for service caused me two trips to get my mud flags installed on my new 3500 Ram truck (160 miles round-trip to complete).Gary Bumgardner

Bought my Kia Soul here! Great Deal, great sales person!!

Spent 3 1/2 hours there trying to buy a jeep after being given the run around they told us we dont warranty our used cars not even a 30 day warranty which tells me that they dont stand behind there vehicles. If Im going to spend over 11000 dollars I want some kind of security

We bought a 2015 Jeep Trailhawk from here on 7/7/18. Staff went above and beyond to help us purchase this vehicle! I am beyond pleased with their service and help! L❤ve my new Jeep!! Thank you!!!

I found out about 3 recalls my Jeep Liberty had. I call service dept to see if this was true. This was on a Tuesday. Set up for Jeep to be dropped off Thursday evening for Friday appointment. MISTAKE.. it went in shop Friday morning, they took front end apart (lower Ball Joints recall). I WAS told it would be done 2:30 - 3:00 SAME DAY...3:00 or 3:30 I called, He is test driving it now. COOL!! 5:00 pm rolled around, no call. I called sales, all that was in, to find out what was going on. parts wont be in till Saturday morning. Mistake #2. Saturday, 3:00 pm rolls around, still no call. Now they talking about Tuesday or Wensday over a 1 day job. Tried to get a loaner car, no. Im getting the bank involved in this. More theirs than mine.. Lets see what happens...

Decent sales and service individuals, who are mostly friendly! Cool vehicles also!

Do not buy a car there they will try to cheat you .

They take good care of you as quickly as they can.

Friendly staff decent deals.

Good service

After we brought the car and to pick it up. They said it was ready. Well the inside was filfty and no one wanted to help us.. Plus they said the other key was ready. Well not.. Then said to take it ti the lock place .. Guess what was closed. . then our sale man was so rude to me for being upset....we have never had any car ppl to treat us so bad. Next time we will go other then here... Plus I hope they can live with their. Rudeness. Like they say what you put out here on earth is what you take with you.. And good cs is a valuable. Thing to have ..live and learn😱 good bye Flecia. ✈

Great service. Would recommend!

Herrnstein Chrysler, Jeep, Dodge, Kia, and Fiat. The a service are is very friendly, helpful and kind.

I was very pleased with our experience. viren is a great guy and will come back to see him in the future

Melody really went the extra distance in getting me in to my next vehicle.After an extensive online search, I came across a vehicle in Herrnsteins inventory that caught my eye. The only problem was my location in Warsaw, IN put the car 260 miles away. Melody took this in stride through communicating effectively without utilizing any of the typical sales tricks.I arrived for my test drive to find the vehicle parked front and center. It even had a sold tag with my name on it. A subliminal sales ploy, maybe, but it made me smile.Melody suggested a test drive route that allowed me to experience the vehicle in the beautiful southern Ohio countryside. She asked that I take as long as I needed and proceeded on with her day as if a sale was not on the line. The lack of pressure was extremely refreshing.We had previously negotiated the price of the vehicle which made buying a pleasant experience. Without any on-the-spot negotiation, the experienced team at Herrnstein Chrysler drew up the paperwork to the amount we agreed upon.I was in, out, and on the road with a smile on my face.Since purchasing the vehicle, Melody has followed up on several occasions to make sure I am happy with my purchase.Credit is also due to Emily for fielding my endless questions online and following up with emails. Eric drew up the necessary paperwork as if it was second nature making the signing portion painless. I also had the chance to interact with several other members of the Herrnstein Chrysler staff that day. Everyone was friendly and made me feel at home.Herrnstein Chrysler is a dealership that others should use as a model. If other dealers used the Herrnstein approach, buying a car would not carry the negative outlook it so often does.Thank you Herrnstein Chrysler for a refreshing and positive car buying experience. Who knows, I might make the drive again when I am ready to step into a SRT.

Although I ended up with a wonderful new car, I was pushed into getting what THEY wanted me to get, NOT what I walked in there wanting. I didnt even get to pick the color.

Everyone was nice and services were done in a timely manner

I went in with a plan about what I can afford and the type of vehicle that I needed. The staff worked hard to make the deal happen and I drove away in a new Dodge Ram truck.👍😁

Its a car lot what can i say staff are really friendly

Had my truck in there to be serviced because I bought a truck from the hernstein hyundai used store and they were to fix a boost leak. I asked them to program keys to truck (didnt have remotes). I told them it could be done if they followed the EXACT process I had gotten online. The lady took a quick look and said she would try it but I would have to pay if it didnt work. After sitting there for 3 hours just to get keys programmed she told me it could not be done and that it would require too much and be way too much. So I payed them. Went to bobb Boyd in Lancaster, Ohio and gave them the directions and they had it done and working within 30 minutes. I knew when my buddy told me he had issues here I shouldnt of even tried. They just want to take your money!

Had a good experience.

Great sales staff and easy buying experience.

They were very helpful in finding us the type of vehicle we wanted, at a price that we could work with.