Just as soon as you walk in someone is there to greet you. Alright is awesome she knows her beds very nice lady shes got my vote I will be back again for thank you mattress firm I know I will love it

Service was great! Saved a lot of money and found the perfect mattress!

We had such wonderful, polite, and helpful delivery drivers! They called when they got here, they were so nice and pleasant, and they carried my box spring right inside for me! I will definitely be using mattress firm in the future, thank you so much!

Wonderful customer service! I would highly recommend Mattress Firm in Chillicothe.

The guy that helped us was super helpful and the next morning when I noticed I could of saved $400 from purchasing online he got me the refund for the difference with no questions asked.

Welcomed, very eager to help. They did not waste time and answered all questions. Would buy here again.

Justin was my salesman when I got to the store. We messaged briefly before I arrived at the store. He instantly knew who I was and what I wanted when I showed up. He showed me several options of mattress in my comfortable price range. He never pressured me to purchase something more expensive. He will definitely be receiving my business from here on out.

I absolutely loved the the experience there. No pressure from them at all. They answered everything I needed to know. As a result I walked out buying a California King size bed for an amazing deal and warranties with it. Thank you so much and can not wait for it to arrive.

Juan Allen was a great sleep expert who helped me with all my questions and needs.

We went with mindset of the mattress we wanted. When we walked in we told them what we wanted and they were willing to immediately order it. My wife asked a few questions and 2 hours later we found a much better mattress. I can’t say enough about how patient they were with us and very knowledgeable. So glad my wife started asking questions. It’s amazing how far along beds have come in 15 years. So glad we stoped by here on our way to Columbus. Top notch service.

I appreciate the staff at my local store in helping me get my defective mattress switched out for a new one. I brought in my credit voucher for the exchange, and they took care of everything. Great customer care and service.

This was a very good experience with mattress firm the people running the place were very friendly and helpful, not pushy, and knew their inventory..

The experience was a great one. Justin was knowledgeable, attentive and answered all my questions. The most important part was that he was not pushy and allowed usto make our own decision. He was patient and kind. I will refer others to Justin. Well done Justin and mattress firm.😉

They were our first stop to shop around and they did such a great job that we didn’t go anywhere else and bought from them. Employees were nice and helpful. Answered all of our questions.

Manager was super helpful! we left with a mattress that we love for a great price!

We stopped by just to see what they had. We were both very impressed with the employees knowledge of the mattresses. They were both able to tell us the differences and the manufacturing aspects of the different mattresses. We were so impressed that we bought a new king size mattress with adjustable base.

Very friendly, helpful and, knowledgeable staff! Justin was our sales guy. We had a great experience and would recommend this location to everyone.

Excellent customer service! Took the extra time needed to make sure all needs were met and best deal for price was found. Highly recommend!

Cheyenne was very knowledgeable!!

Both employees I dealt with were extremely helpful & attentive to my requests. I came here after my daughter had a good experience with her purchase

Very easy and hassle free shopping... 2nd to none....

Overall experience online ordering and getting assistance right away was excellent. Keep up the good work.

My granddaughter and I had fun choosing the mattress that was right for her. The sales women who sold us the mattress was very knowledgeable and friendly. I would recommend Mattress Firm to anyone needing a new mattress.

Justin was an amazing help! I visited 2 other mattress stores the same day and none of the others helped nearly as much as he did. Definitely made for a great buying experience and we love the mattress.

Very friendly staff! Helped my husband and I find exactly what we needed and wanted and stayed in our budget! Definitely recommended!!

I had a really great experience here. Customer service was excellent. I was really indecisive but the associate, Marco was super patient with me. He was very informative to help me make the right decision on my purchase. I will definitely be back and refer him and Mattress Firm to friends and family.

Our salesman, Justin was friendly, professional and not high pressure. He helped us find the best mattress quality within a modest budget. The selection in the showroom was plentiful and easy to navigate. We appreciate the accessory selection as well as warranty coverage.

They made getting a mattress very easy! I knew the mattress I wanted so I called the store and they ordered it and set up pick up all with in 15 minutes.Quick and easy!

Great service! Thanks for making our experience so easy.

The sales representative was very nice and courteous.

It was great,service was awesom i would recommend to anyone,Glenn Buckley!!!

They were excellent with the service. Profession and knowledgeable setting up my bed .Recommend that crew to other future customers.Thank you

They helped me find exactly what I was looking for, within my budget. I didnt have to spend a lot to get a good quality mattress and box springs. They had it all in stock, he helped me load it and even threw in a free bed frame.The salesman was very nice and showed me around the store telling me about the best deals and sales that they had going on.Out the door I spent right about 300 dollars everything brand new. Good quality. Good service. I couldnt have asked for a better experience. My son loves his new bed. So im one happy mom! Thank you. 5 stars.

Very fast, friendly and helpful! Justin gave us a very positive experience. Highly recommend this location!!

The sales woman was very chipper. I wont buy anywhere else.

Great service, staff was very knowledgeable.

The guy at the store was awesome and pretty knowledgeable. Didn’t try to sell us a bunch of stuff we didn’t need. Came out smelling like a rose. Will go back next time we need a bed.

Justin was super helpful and knew his products! He was kind and answered all of our questions.

Very friendly and very helpful.Marko Brnjic let us try differentmattress and explain things to us.We got better service at Mattress Firm than we did at Original Mattress Factory..Keep up the good work Mattress Firm.

My boyfriend and I ordered a king size mattress with an adjustable base. We had the pleasure of working with Justin. He was great! He made sure we got everything we needed and with a great price! Thank you Justin. We cannot wait for our new bed!!

We worked with Marko and he was extremely helpful. I have a lot of issues with shoulder and hip aching from sleeping on my side and he helped us fine the best mattress for our needs. Cant wait until it is delivered in a few days!

I found the sales associate, Marco Brnjic to be friendly, knowledgeable and above all else, honest. He had the store clean, bright and well organized. Also, true to the many TV ads I had seen. I left very happy with my choices.

The experience we had at Mattress Firm-Chillicothe location was excellent! My family and received a great customer service and an even greater deal on our purchase! Justin was very professional and did an excellent job accommodating the needs of our family-would definitely recommend Mattress Firm-Chillicothe location to anyone seeking a quality product and excellent customer service!Respectfully-The Beverly Family

Justin was great! It literally took us 15 minutes to find the bed we wanted. And with a 4 month trial, it was a great purchase!!

The staff member by the name of Justin really was a lot of help when it came to me and finding the perfect fit for my mattress! I was afraid that there wasnt going to be a fit but really, and I mean seriously, I was proven wrong and I didnt break the bank either. I wouldnt shop anywhere else for a mattress. Thanks Justin!

Justin was absolutely the BEST in helping us choose and purchase our three mattresses! Justin went above and beyond to make sure we walked out satisfied with our purchases! Thank you so much!!!

Bought a $2000 bed for 750$ they gave us a deal and the bed is awesome

Excellent customer service. Alicia and Justin made the buying experience great after having a bad experience with a different company.

Extremely helpful with order because I was having technical difficulties and customer service was Impeccable

This was a very educational experience and Justin Mullins showed much expertise in his knowledge of the mattress industry. We are very grateful for his honesty and ability to help us find the best deal to fit our finances. We are so looking forward to a better night’s sleep on our new mattresses and bases. This is a huge investment for us and Justin did his best to help us make the right choices.

We had a very pleasant experience with Justin as our sales person. He was knowledgable about the mattresses. He talked us thru the difference of them help us choose the mattress we were for and which was in our budget. I would shop here and tell my family and friends.Thank you.Nita Hanna

Manager of the Chillicothe store was very helpful and gave us a great deal! Ask for Justin!

Justin is one of the best salesmen I ever came across. He was awesome and helped us find the perfect mattress. Also Marko really helped me out to get the sale in time. Will definitely recommend them to anyone.

Wonderful customer service And had us in and out in less than 20 minutes! Very highly recommended to anyone needing a mattress!

I arrived at the store a few minutes after closing time ( I was unaware that it was an early closing the night before Thanksgiving). The door was locked so I turned to go back to my car when I heard a voice from across the parking lot say “ Hey I’m still here and I can help you “. The young man was unlocking the door before I got back to my car. We went in and within 5 minutes I had made my purchase. Very nice. Marko is a great salesman!

Marco was so helpful, and really made us feel comfortable. We purchased a mattress & two pillows for a great price AND delivery within 2 days as well! I actually can say with100% honesty I HAD ALOT OF FUN mattress shopping at Mattress Firm in Chillicothe with my husband of 22 years.I will be recommending Mattress Firm to all of my friends & family!

We were helped by Justin and he was GREAT!! He was very patient through all of our questions and helped us decide on an awesome mattress. Thanks for everything Justin!!

The associate, Marko, helping us was amazing. He walked us through the process and knowledgeably answered all of our questions and did not pressure us into buying or upgrading us to something we we didn’t want. I feel we got a great deal!

Nice place got good terms for so many months same as cash.

Really nice and well put together store. Very clean and lots of choices. Justin the salesman was very knowledgeable and helpful. I will definitely be back.

Justin Mullins was wonderful to work with at the Chillicothe, Ohio Mattress Firm Store! A+++

My husband just got an king RV Mattress yesterday! We can’t wait to get it mailed to us! Thank you Justin Mullens!

Nice layt we wweout of the store. Your rep was very helpful. Ask what we were looking for, how much we ery wanted to spend and did very well handling another client and phone calls and he wasnt pushy. Answered all our questions.

Excellent service and made things right when my selection wasnt in stock. Ill be returning for my King Size.

Knowledgeable staff, and willing to work with you on price. Also, very pleasant to deal with no high pressure sales tactics here.

Ive needed a new bed for quite some time. I was approved for a loan from mattress firm, walked in and was out with a new purchase in under an hour. Marko gave me an amazing deal on a virtually everything you need when purchasing a bed. I cant even describe how excited I am about my overall purchase and experience. Thank you so much, I highly recommend Marko for all your sales!

The Sales person was extremely helpful. Cant wait to get my delivery next week

Our salesman was very helpful and super nice! I strongly recommend.

Very friendly and helpful staff wonderful experience!

Shopping here was pleasant, informative. Pricing is comparable to other places. Only down fall was having to wait for mattress to come from warehouse.

The people at the Chillicothe store were very helpful and generous thanks guys!

I want to thank you very much for helping me to get my mattress for my grandson he really will love it I have to pick him up today so he will be so happy seeing his new mattress my next is getting a full size thanks a lot I really appreciate it

Best mattress buying experience in Chillicothe. No pressure, very helpful and they know their stuff. If you need a bed go talk to Dia and David... They were also the best price in town, so make them your final stop if you are shopping around.

John is one of the best salesmen Ive ever met with. Weve been shopping around for a new mattress and customer service is a big deal for us. Hes very nice and very informed about what the mattresses he sells. I highly recommend coming to him if you want a good mattress for a good price. Hes the bomb diggity.

Justin Mullins helped me out a lot. Great experience.

Justin was a great guy he helped alot and didnt mind us hanging around with him til the truck got there. Was even nice enough to offer us some waters while we waited.

Good experience we took our time! We were showed many option in our price range & comfort.

Justin was very nice and helpful. Would refer others to see him.

Very friendly and knowledgeable staff.

Marko was friendly and knowledgeable. He didnt pressure us into a decision and was quick with the paperwork when we did decide.

Painless experience. Very knowledgeable staff. Looking forward to a great nights sleep.

Fantastic fast and professional.

They were very nice and knowledgeable took time to answer all my questions

Justin went above and beyond in helping with selection and financing. Definitely recommend everyone to save time and go nowhere else, stop here first.

Salesman was excellent ! Picked out a new bed in no time!

Very helpful and friendly. Much better than buying online. They were wonderful and showed me different options to chose from

The manager was very friendly and helpful getting me what I needed when I needed it at a unbeatable price, even going so far as to help me load the mattress do I could get it home that same day. I cannot overstate my positive impression with store or the sales team.

John is an awesome salesman. I didn’t think I’d actually buy a bed today and I’m walking out with one! He offered a lot of information about all of the beds. I’d recommend anybody to shop here! 😁

Salesman was very educated on the products and able to answer all questions to help us feel confident in our selection. Looking forward to getting our mattress.

The salesman was very helpful and aiming to please thank you

Wow! Thank you Justin Mullins for helping my mother pick out the perfect mattressYou are awesome!!!!

By far the best customer service! Dia & John did a great job and I left with a great deal and a great bed. 100% would recommend!

John was extremely helpful and Dia is so sweet! Showed me exactly what I was asking for and helped me get the best deal. Stayed within my budget and got me in and out.

I was very pleased with the help and professionalism I received purchasing a mattress and stand.

Sales person was very outgoing and friendly.She was extremely helpful and knowledgable on the different types of mattresses and bases available. She helped me find the best base and mattress to meet my needs. I would definitely reccomend her to my friends.

Was a great experience here,very nice salesmen name of Marko helped me. He is very kind and his recommendations are very good. I would highly recommend coming here and seeing about the mattresses.

Fantastic experience with marko when we bought. Highly recommended

Went in on 7/5/2017 and I was greeted at the door by two nice ladies and they both were great and helped me choose the best mattress!! I cant say enough good things about this place!! We wont buy from anywhere else!

Very friendly and helpful in finding a mattress

The people in there are amazing they do anything they can to make sure you get a good deal. Best are great as well and great priced