Service appointment made easily, drove right in, service advisor was personable and professional. Service was done promptly and correctly. Waiting room was clean and pleasant. Excellent visit in all respects. Great vehicle and great service!

See that dark spot under my 2021 Silverado. Took to dealership to have oil changed and started noticing oil spots in my driveway. Upon further inspection I noticed my oil filter wasn’t even hand tight. Come on guys. I’ve changed my own oil since I was 16 and I’ve never had this happen!! Unacceptable!!!

I scheduled an oil change and 30,000 miles check. When I arrived, the representative said that they had no openings for the oil change and explained that the website defaults to the mileage inspection when requested service isn’t available. He then reassured me that he would get me taken care of, and he did. This was my third service appointment and I keep coming back. I’m always told what is needed after the inspection like wiper blades and the recommended time to do the replacement. I’m never pressured into replacing anything while the car is being serviced. When I leave, I’m confident that my vehicle is safe to drive and I know when I need to schedule the next service.

Very satisfied. Had a high pressure hose break on the power steering unit early on a Saturday morning. I was to depart on a 500 drive later that day. Call service, told them my issue and they took me right in. Quick inspection found the problem, ordered the part and fixed me up and has me on the road 5 hours later. Jamie Cottrill was the service advisor and kept me informed throughout the process. Great service!

Joe was awesome! He made it such a pleasant experience!

My glovebox was gone through to check the cabin air filter. I feel like I should have been asked first. We specifically put the wheel lock tool out on the console so they wouldnt have to look for it. That same tool was just tossed into the glovebox and not put back in the package still laying on the console. Besides that everything was good, very quick. Will definitely go back.

I had a great experience with the Service Center. I needed extensive work done to an older SUV, and this crew did not let me down. They worked with my schedule and turned the truck quickly given the amount of work. They were friendly, kept me informed, and charged a fair price for the service. I am definitely headed back if I have future service needs.

This is now my second time working with Coughlin Chevy in Chillicothe and both times have been nothing short of spectacular! I have worked with Andy Gilbert both times and he has given me great deals with both of my vehicles. I live in Hilliard OH and drove an hour and people asked me why drove so far to get a car and I told them that no one can match the service, quality and wide range of vehicles they have at Coughlin! Andy thanks o much man, both cars and working with you have been a great experience. 10/10!

Joey assisted my husband and I in the vehicle-buying process. He made everything go smoothly from start to finish, responded quickly to any communication and he was very personable. Wonderful experience!

I have nothing but good things to say about the entire team at Coughlin. I specifically worked with Kristen Rastle, and I will be the first to say that I did not make it easy on her. I live 3 hours away from the dealer and dealt with her via phone, text, and email. When I arrived, everything was in order and ready to go. This was a tremendous help in getting me back on the road to home in my new truck. The sales manager and the finance team (sorry I’m terrible with names) were also very nice and great to work with. I was recommended to them by a friend and I’ve already recommended them to several of my friends who now have truck envy! Thanks again Coughlin!

I’ve bought 2 cars from coughlin Chillicothe as well as sold them a car. The sales and management staff were great. No pushy sales and everyone is knowledgeable of the card they are selling. The dealership went above and behind to make sure I was a happy customer

Everyone was very nice, James Benner was the sells consultant that sold me my Buick Encore GX! Love my new ride! Thanks for all the kindness that was shown me when I was there!

Staff was very friendly and accommodating. Service was delayed due to a miss communication. I had an appointment on 6/7 @9:15am. The appointment didnt show up on the techs schedule so the service was performed on 6/11 instead. The recall was taken care of but the CV Axel issue wasnt addressed. I needed my car back so I couldnt schedule an additional appointment to fix the issue.

The sales guy was great but they wouldnt even try to submit my application and get me financed.

Our sales professional Joe Coleman was great. Made us feel very welcomed. Great experience.

I recently bought a third vehicle from the Coughlin dealership in Chillicothe. They continue to impress our family. I won’t buy a car from anyone else! They have the best staff I’ve ever dealt with and make the whole experience a positive one.

My wife is a terrible negotiator. However, this is our 3rd purchase from Coughlin, and this was the least painful. Our salesman, Chris Speakman was very helpful and got us in and out in record time. We will definitely refer our family and friends to Coughlin and Chris. He’s a good dude. Thank you, Harold Carl

James, our salemen did a great job taking care of all our needs. Got us in our new truck and out the door quickly. Was very pleasant to work with.

Kent, Bruce and Jamie are the most professional and focused customer service representatives I have ever worked with. They keep my field service truck running perfectly, so I can keep my customers 100% satisfied. I interact with Coughlin Chevrolet approximately every six weeks. Whenever I have had a problem it has always been resolved in a professional and timely manner. I highly recommend this dealership to my friends, Family and neighbors.Thank you guys for your great work throughout the years

My new Equinox is wonderful. I love it. The only thing that I didn’t like is that the one I bought does not have a CD player in it.

Very satisfied with the experience. See JON MOORE if youre looking to purchase a new or new-to-you vehicle. Great guy!! He was professional and friendly, and was spot on helping us find the exact vehicle we wanted with all the required specs. Closing was smooth and pretty quick. We didnt have to waste all day at the dealership like weve experienced other places. Well be back!

Very straighr forward and quick to deal with. Great vehicle purchase experience.

As a middle aged female, I worry about finding the right treatment and honesty in our crazy world. I was a realtor 20 years and now a speech pathologist. My experience in sales of over 30 years has helped me to know what to look for but my instincts make up for the rest. I spoke with many in Cincinnati; including Jeff Wyler ( very little communication and gave me their fax #) and a lot near Newport and decided to go further away from my home in a purchase as Jason and Marshall were so communicative from beginning to end and total honesty with no pressure. Anytime that I had a question - they were on it. Even the delivery folks put you at ease and let me know that they worked for the company because of their years of experience purchasing cars form Coughlin. I live in Northeast Ky.

Best service and staff that I have ever dealt with. It was an awesome buying experience!

I was having an issue with truck transmission and the service group worked with me to identify the issue quickly without any fuss or confusion. The overall experience was very good as I had several other services provided during the same visit.

Dealership stayed open late so I could come in and finish financing which was great on the down side I was told there were 2 sets of keys there was only one also the delivery was cool I didn’t have to make the long drive back but vehicle was delivered with almost no fuel I have never bought a vehicle and got it one empty other than the hat it was a pleasure to do business there staff was super friendly and helpful

Overall no issues all parties handle everything perfectly. This is my 2nd purchase from Coughlin first was a 2016 Chevy High Country love it also. The new Denali is quite the vehicle my wife is intimidated by its size but shell get used to it. Ive always been a Chevy lover my 1st car I purchased when I got out of high school was a 68 Camaro SS big block 396 which I still had it.

Coughlin Chevrolet was a very nice and very easy place to buy my first car and since I bought it service has been nothing but the best I like to say thank you to Andy Gilbert!!!

Coughlin Chillicothe always does a great job when servicing your vehicle. They take you on time (sometimes if you show up earlier, they will take you before your appointment time), are friendly, and honest. Their new facility is beautiful with a great waiting room with coffee and HD TVs. My service was even enhanced with a free car wash!

Was happy with the service. BUT not the price I took my vehicle to another dealer and showed them my invoice and the mechanics and owners were shocked. Different labor amounts for each item touched. No flat labor fee. I could have shaved over $400 - $500 just in labor.

Awesome sales staff! Will buy from again due to their service and commitment to satisfaction.

Salesman was very inviting and knowledgeable! This is my second new car purchase from Coughlins and I am confident you will see me and my family in the future. I will for sure continue to recommend Coughlins! Thank You!

I purchased a 2015 Chevrolet Silverado from Coughlin in late February. The salesman, James Benner, was very knowledgeable and answered questions about the vehicle and helped with getting financing set up. After having the truck less than a week an issue surfaced with one of the systems. A quick call to James and he said to bring it back in and they would see what they could find. After the cause was discovered, James and his manager Jason, how it got to that point and a fair agreement was for replacement of the system. The management, sales staff, repair staff were always very professional and provided all the information they had. I recommend Coughlin in Chillicothe and thank them again for their support and service.

- I had to ask for total OTD price (all fees/charges of any kind) multiple times.- Lowball offer for trade-in allowance on car they admitted was worth more.- Lied about requirements of doc fee and refused to work with me on price after claiming that they really wanted to get rid of the car i test drove.- Contacted by 2 different employees, one of which asked me if i wanted to test drive after I had already traveled 3 hours and done so previously. Huge waste of time from a dealership that only tells 90% of the truth -- and thats only once you ask them the same thing multiple times.- Pretended to be breaking even on a car they probably gave 4k for at most and when they own 12 dealership locations.- Claim to not have record under listed Google user name so they dont have to lie and dispute the details and customer claims from their review. Check how many times theyve done this for bad reviews.- Tried to get me to agree to finance even when I said I would be buying outright when I first contacted the dealership.- Family/friends padding reviews and/or fake Google reviews.- Vehicle being sold had 157k miles, low tire tread, seat wear, unreliable remote start, worn interior/dash...- State minimum requirement documentation fee is actually the maximum amount they can charge. Documentation fees are literally made up by dealers and have no purpose beyond squeezing more money from buyers. Coughlin lies when they claim its a state minimum requirement -- in fact Ohio caps doc fees at $250 or 10% of the price of the unit, whichever is less. What they claim is minimum is actually the maximum theyre allowed to charge.These people are the same type of deceitful scumbags who work at every dealership, dont believe the hype.

Shaun made it easy and painless. WHAT AN EXPERIENCE!!! I am still in shock it happened the way it did. I have recommended this dealership to my colleagues and family.

Very professional and completed ahead of time!

My salesman, Shaun Weaver, worked very hard to help me get in a car that fit my needs. A big thank you to him for all he did for me.

Got a call back to test drive a mega cab. Drove over an hour to see it and it was like they didnt want to give me the time of day. I was upfront that I knew what I wanted, was pre approved, and ready to purchase. They told me they werent interested in negotiating and to enjoy my day. As a multi business owner, I find it extremely disrespectful and unprofessional. I was also told they wouldnt be interested in doing anything until tomorrow as they didnt want to stay past closing to do the paperwork. Terrible experience honestly. I went to Jeff Wyler and it was a complete different experience!

Everyone polite all pleasant & very helpful

Joey was great to work with. Will recommend.

My husband and I drove up to Ohio to purchase a pickup truck and we had a wonderful experience and highly recommend Kristin the sales gal and Mark one of the sales managers. Mark made our extended warranty purchase easy and they stand behind their trucks when we had a small issue with our truck they quickly took care of it. We have purchased from many dealerships and NONE HAVE COME CLOSE TO THIS EXCELLENCE. We would highly recommend them and will purchase from them again because their customer service was AWESOME. 9/15/2020

When I bought my new car it was great! When I had an oil change on 4/8, I was told one hour wait, I was there over TWO hours!! I was NOT happy and won’t be back!

Kristen is the absolute best sales-woman we have ever had, Thank You so much for listening, you and your trainee done a wonderful job Jeremy and Renee Teeters West Portsmouth Ohio

Kristin was the best she got the Traverse that I wanted from another dealership and she came in on her day off to finish the deal.

Great experience and service! Highly recommended!

Was not pleased with my appointment. Did not get what I went for. Oil and filter change and fuel filters changed, tires rotated. Oil change done and they didnt have anyone that could do the fuel filters. This is the 3rd time Ive had problems. Im not coming back.

We Flew in From California to Visit Family We passed by and seen the New Silverado Rocky Ridge Z71 Out Front of delarship. Aaron our sales man and Andy the Manager didnt let us leave till we were happy with our deal. So we drove it back to California and it was an awesome experience thank you guys for helping us get this dream truck drove pass the Colorado Rockys and snap a picture

My husband and I had a wonderful experience at Coughlin in Chillicothe. Our Sales person, Jon Moore did a Great job. Everyone including the General Manager, Andy Gilbert was friendly and so helpful. I would definitely recommend Coughlin to everyone!!

We went to Byers in Grove City last time. The customer service was horrible. We will never go back. Joey completely made me feel comfortable and made the experience a lot better. His reassurance that this isnt just about the purchase of the vehicle. Anytime I need to schedule an appointment with service to get ahold of him and he can help goes above and beyond. Thank you for everything and we will definitely recommend to friends and family.

Service was very polite,and said they fixed my problem

Went in to ask about the price on a vehicle and was talked down to like a child ! The man decided to explain to me how the banks work and getting approved. Btw, Ive already been approved twice but the man kept going on so . Needless to say I walked out. I am a 35 year old woman who has worked since I was 15! I have owned a home an numerous vehicles plus raised 1 son whos on college am raising another o e now! I do not appreciate being spoke to that way or treated like Im stupid.

Joey was very helpful in finding the right truck for me with exactly what I wanted and kept me in the right price range. I would recommend him to anyone!

A scheduled oil change shouldnt take more than 20 minutes tops. I was at the dealership way past an hour.

It was great Joey Davis was great to work with

I would highly recommend this dealership. On a chance we drove down to Chillicothe from Columbus looking for a used suv. Our salesman Joe Coleman was fantastic!! He listened to what we were looking for and our budget. He treated us like family and explained our options and allowed my wife and I to discuss them without any hassle or aggressive sales pitch. It was such a relief, seeing how we had spoken to sales people from other dealerships that were not so welcoming, understanding, and even interested in anything other than selling us a car. I would happily drive the hour back to Coughlin Chevrolet of Chillicothe if I were in the market for another car. The general manager Andy Gilbert does a great job there! I have previously purchased multiple cars from Andy when he was in sales and even requested him at a previous dealership prior to our trip to Coughlin. To somehow cross paths with him as we were finishing our deal was the icing on the cake. I couldnt give a higher recommendation for a dealership, general manager, and salesman. *****

Very friendly and helpful every time I come in for an oil change or a service I cannot wait to continue doing business with them

They are very kind and helpful! They also make sure to get you the vehicle you want!

I had a great experience purchasing my car at Coughlin GM. Charlie Riggings was AMAZING!!! He really went the extra mile finding me my dream car. I was so nervous but he made me feel at ease with the entire process. If it’s time for you to find your dream car, go to Coughlin and make sure you ask for Charlie.

Do great work,but need more communication with their customers. Especially when it takes longer than expected

They’re always good to me and take good care of my vehicles. I never take them anywhere else.

Flawless! Andy and the team did an outstanding job!

From start to finish our experience was excellent! Shaun was our saleman and he was eager to help or get the help or information that we asked for.

They are by far the best of the best. Mark, the sales mgt, Shanna and Kristen Absolutely are great to deal with. I switch cars regularly, and this by far was the best transaction I’ve ever had. I drove 500 miles to buy a car from them and I would do it again tomorrow.

Great service and courtesy. Thanks.

Very pleasant experience with everyone involved in buying a used truck. Dont know how they could have treated me better. Thanks David Grabb for all your help.

They were very efficient and professional . Go out of their way to take care of you .

Jamie in the service department is very helpful and understanding of your problems when you tell him whats happening. GREAT JOB JAMIE!!!!!!

After having such a horrible experience with Chillicothe trucks we decided to go to Coughlin. Best experience, Joey got me exactly what I wanted without trying to talk me into something else! Great people! I would never go back to any other car lot besides Coughlin!

My parents test drove a car and a truck this weekend, they planned to purchase both for $78,000 and Coughlin refused to take any money off, not to mention my dad buying parts from them consistently for years now (he is a reputable mechanic in town). Absolutely ridiculous, no loyalty. Go somewhere else to buy your cars.

I didn’t feel pressured and felt like I was dealing with real people

Best place in town to buy your vehicle......they treat their customers like family!

Just purchased our 2nd vehicle here. Again by far the best experience ive had in purchasing a new car! Our salesman was Chris Speakman and he again went above and beyond our expectations! He has earned a lifelong client! I will hands down recommend him to any family/friend looking to purchase a car or truck. The whole process from start to finish was a breeze, absolutely no headache or hassle. I appreciate him and the staff at coughlin for meetung our needs and making our total experience a great one and hassel free!

Salesman Aaron Remy was great! Thorough and personable and easy to talk to.

Had a great experience buying my truck! Charlie Riggin was very helpful and kind. I highly recommend choosing Coughlin and definitely ask for Charlie!

Knowledgable friendly staff. They kept me informed from start to finish.... so there were no surprises. Very efficient.I was very pleased with this experience.Thank you

Sales, finance and management was wonderful and delivered all 3 times i have bought a vehicle at this dealership!

Quick and easy to get an appointment didn’t have to wait on my car long reasonable price for the services rendered

Professional, knowledgeable and parts available if something is wrong and need a new part. Keep It Up!!😃

This is how purchasing a new vehicle should be. Joey Davis done a fantastic job !!! Didnt feel like just another customer. Will return in the future.

Quick and courteous overall great to deal with

Joey was very helpful and fast in my car buying experience.

Got just what we needed, Jon Moore was so knowledgeable and kind

I really enjoyed my experience with the car purchase.

I don’t think they needed to spend an entire day running diagnostics when it was already pretty clear what needed to be fixed. Feels like padding the bill of an inexpensive fix. I paid 263 and change for something that at most should have cost 160.

Had really good service, everyone was helpful, no complaints, very satisfied. Thank you all so much.

Work was routine but completed in a timely manner. Very courteous and helpful.

Good service. I love my new car! Our dealer drive us all the way to another location to help find a car that I wanted. The wait to sign all of the paperwork was long but that’s to be expected.

Went for my oil change and tire rotation. The next day I noticed my tires were never rotated. They also changed the next oil change mileage to 2,000 miles instead of 5. Called and they had me come in. Gave me the rotation, a $20 rebate for not doing it right the first time and my next one free. Never changed my mileage sticker. Question, why wasnt it done right the first time? They made it right but only after being called out for not doing it the first time. Think Ill go to Wal-Mart next time.

Called a couple other dealerships for service and didnt really want to talk to me. They fixed it no questions asked... thanks

We had our 2019 GMC Acadia serviced the other day: oil/filter and tire rotation. The work was performed in a timely and efficient manner, and the team was polite and courteous. Overall, it was a very positive experience.

Didnt find what I was looking for at this time but Dave Grabb went out of his way to take care of us and try to find me something.

Honestly, if I could give them 0 stars I would.DO NOT SHOP HERE! I bought a 2020 GMC Terrain here (which they had to bring in from another store because they sold the one I was going to buy right out from under me) so they got the Terrain from another store (she said she’d make us a great deal after everything and that didn’t happen) but anyways since they got it from another store they didn’t have the second key fab, STILL waiting on that and I’ve tried calling and texting them and no one is getting back to me.So after that whole debacle, after asking our sales associate about what our APR would be she told us that finance would go over it with us because she didn’t know, so after that we start signing papers and my husband had to stop them to ask what the APR would be because it definitely wasn’t discussed with us (finance said that they were under the impression that the sales associate had already told us... like nope, definitely not!) so she tells us a super high rate and we’re obviously like that’s not going to work, so after “checking other places” multiple times the rate got cut by HALF. I’m pretty sure that’s super shady and illegal to not disclose that with us. Literally what a JOKE of a dealership, not professional whatsoever, I just wish I went somewhere else... so beware of this place. Huge mistake buying from them, and I will try and deter anyone from ever going here.

Every body was very professional, friendly and knowledgeable of my 2020 Blazer.

Good service. Cheaper than the Quick oil change places. I tell all my friends about your service.

Will never come back, was charged $400-$500 for a oil leak in June or July 2020, had another oil change at another place, still has the leak, and they said I only needed a oil plug!!!!! Thanks alot COUGHLINS!!!!!!! WONT BE BACK!!!!!!! EVER!!!!!!!

I have now purchased 5 vehicles from the crew at the Chillicothe Coughlin. I call when I am ready to purchase a vehicle, I let them know what I am looking, and I haven’t been let down. You just can’t beat the customer service.

Very professional took good care of me

Really good experience. Clean environment and professional staff.

Very courteous.

David at Coughlin Chevrolet is the one who took care of us. He was very professional and listened to what we were looking for, the price range we wanted to stay within and what type of payment we could afford. He treated us with respect and helped us through each step towards buying our new car. Thank you David.