Excellent selection. Veronica helped make sure my purchase was exactly what I wanted.

Was looking for shirts to go with my outfit, place was very clean, staff was very friendly and helpful.

I got exactly what I wanted.very nice staff. Thanks a lot :-)

I usually steer clear of Michigan Ave but I’m a big fan of timberland shoes and came in here to try on shoes and return a pair gifted to me over the holidays. The staff were very friendly but in no way overbearing and definitely helpful. I really appreciate their approach and that they don’t push you to buy anything. I much prefer this location to the Skokie one.

Waited to check out with 3 members of staff and no customers and everyone ignoring us. One service member started checking out the purchase of the other member and still haven’t acknowledged us or asked us to wait. When asked the staff member what was up with that, she was defensive and aggressive in her response stating she can’t cancel the transaction once it’s started. That’s cool, but could’ve been different

Been here about 2 years ago, it’s beautiful, friendly staff, not sure which lady I was talking to but she was nice and very helpful. Lightskin ma’am if you’re reading hope you doing well lol

You know those employees that you can tell actually want to help you, Miguel is one of those guys. Needed to exchange a 13 boot for a 14. They didnt have it on stock. Miguel made me feel like my problem was his problem too. Great customer service

Nice, but didnt get anything the boots I wanted was Women Boots. But they look good 😉

My son loves their Timberland boots although I think theyre a bit over price. The staff was very professional and nice.

Great stuff...

I worked with three associates while I was in trying on boots, and each one of them was very friendly, very knowledgeable, and very patient. Hands down the best shopping experience Ive had in a long time. Thank you all for your amazing attitudes, your kindness, and of course, willingness to serve your customers among the busyness that is Michigan avenue. Truly shows that you love the company and that you enjoy your job!

Great customer service and I was able to fit in to my boots when I tried them on

Very friendly and good service 👌

I love the brand sturdy, warm and long lasting products. The folks who work here are always friendly and helpful. I seem to always find a sale. Thats good and thats bad.

Love the curbside location of this store on the mile. Easily accessible and close to other popular stores. These guys here are really helpful. They gave me their advice on different boots for different seasons and helped me get the right size. The selection here covered almost everything. But be warned their selections in store are mostly seasonal so timing is everything. Taxes on purchases are a little higher compared to online, but thats because its b&m and you get good service from the people here.

These guys are great. They are very helpful but not pushy at all. I hate pushy retail. They make sure you don’t need help at the moment and then they just make sure they are visible in case you do. Very friendly.

Wonderful store. Cute lil guy helped us the entire time without complaining once. He needs a raise. Excellent prices! Friendly staff!

Amazing staff that went above and beyond to provide great customer service.I was here last night to exchange a pair of boots Id bought online. Unfortunately the store didnt carry my style, but their inventory showed they had one pair (from a return) that was in stock. The staff checked through the storage twice for me to find those boots. Also gave me some helpful tips on how to break in my boots.

Nice clean friendly environment

Enjoyed my shopping experience in Timberland ; Miguel and Veronica were very helpful,I bought a pair of hiking boots, saw another pair, I like, but will wait for a sale. They have clothes too; need more items for women...clothes were, nice quality, but mostly unisex or for guys.

Thanks Miguel! ask for him say Threec sent you!😘🥰😇

Bought two of my favorite pair of boots here and they still look as good as they did since day one. Great quality boots, shoes, and clothing for men and women. Also, I love that their styles change with the season and you can always find something fresh. Will definitely be back! ☺

Staff are pretty friendly but sometimes seem to get busy doing other things and forget about grabbing your shoe size. The selection in store is decent. I recommend trying shoes on in-store before purchasing for the first time because the material and shape makes my timbs size much different from my sneaker size

Helpful pleasant staff. Limited selection. Find more options at Journeys which seems off.

Came here looking for a very specific boot that they didnt happen to have (it was well-reviewed on Amazon, perhaps an older version). The salesperson brought out a similar boot with the features I needed and a style I liked. Great experience.

Great store with plenty of options for those long Windy City winters. If this is your first winter in Chicago, youll want to swing by this store for sure. Right on Michigan Ave, and theyve got a great staff to help find the perfect pick. Love my boots and (cant believe Im saying this) cant wait for winter.

Very helpful and friendly staff.

I bought some clothes from Timberland, and later wanted to return them. The sales person, I believe her name was Monica, told me that they wouldnt take my items for a return since they were sold at a sale price and could only exchange. This left a bad taste in my mouth because thats such a stupid policy, and overall I feel like I wasted my money. She seemed unwilling to help me out, even while I was browsing for items to exchange. Eventually, I found an item I wanted to exchange. While checking out she made sure she subscribed me to Timberland newsletter. She didnt even ask if I wanted to sign up, but she did anyways. So now I get unwanted emails all the time from Timberland that basically reinforce this bad experience. I probably wont end up wearing these clothes and will have to try to sell them on eBay to get my money back. Not to mention theres no parking and that was also a lot of money and I was only there for 30 minutes. Overall terrible experience and will probably never buy or wear Timberland again.

Nice store on the Michigan Ave. The store closes at 5 but you can stay a little longer to finish your purchase. Boots there are high quality and worth buying.

Clothes and shoes are great, but the staff really dont care about you. We left the store after 15 minutes of any support, besides we known exactly what we were looking to buy. Disappointing :(

Great costumer service and good selection of boots!

Great store !!! Thimberland appears has big selection of clothing, shoes and bags. I didnt know that. :)

Very nice if u go there try it Lol

My place to get all my boots!

Everyone was nice and helpful

Friendly staff, lots of good deals and selection. Great store

Nice spot.

Great selection, usually they have stuff on deals. People are nice.

Customer service was outstanding. bought a pair of boots there a couple of months ago and there was a problem with stitching on one of the soles of the boot and they exchanged it without a question. I was very impressed.

Great brand. Excellent store. How can you go wrong?

Good shoes, but suggest trying them on before buying due to variation in make quality and design and style.

Good selection. Polite staff

Everything is on sale and products are really good quality.

Guy who answers the phone and works there is pretty arrogant. Ladies were helpful. Will take business elsewhere.

Great boots and other pieces of clothes and outdoor equipment

Horrible customer service!! The lady who helped me was totally not willing to do so! Her attitude sucked. The shoes there are really nice though.

The store didnt let me exchange the boots, the internal wasnt manufactured well and hurt my left foot. I went there and the cashier said the boots had been worn once and cannot be sold. But the point is the boots have problem and cannot be a merchandise anymore.I really dont like this store!!

If you like boots that is the place to be

The place for my boots.

I had a real problem and still do my wife has purchased 5 pair of boots and I a pair of the gloves for 80.00 dollers. IWore the gloves for the first time and now They look like they should be tossed in the trash. I came to the storeWhere my wife was picking up anotherPair of boots,I showed them the gloves nd asked them to exchange them, They asked me for the recit,that I did not have with me and said look it up from my credit card they said they didnt do that. Be causisJames cunningham

I love their boots and you can design personal signatures on your boots.

Beautiful store. Friendly staff

Staff is very helpful and nice!

Just awesome👌👍✌

Black Timbs AND Black Hoodies

Love my timberland yes all good

Have about every type of shoe you would like including womens work and tennis shoes.

Greatest clothing store in Chicago. I get all my clothes here.

Great shop with nice staff!

Great customer service

Assistant was very helpful

Poor service. I stood with a shoe in my hand for 5 to 10 mins in a virtually empty store while the girl there was folding scarfs. I left without purchasing anything.

The woman who helped me was arrogant and unfriendly, I left the store with my mood spoiled and decided not to shop there anymore.

They also carry apparel in addition to their boots.

Dog friendly :)

Not a lot of selection in the store.

Nice boots.

Small and limited selection.

Great

Cool place

Great staff

👍🏼👍🏼

I left with my size.

Small shop but has good alternativesI went in the winter and had lots of promotionsI managed to buy a lot with up to 60% discountGood service and very well located

No surplus store, all at full price but ... most up-to-date merchandise.

The clerk can give introductions according to the needs, will not be disturbed when browsing the goods, the price is affordable

Super attentive and friendly staff. They took note of the shoes we needed and brought them to us quickly from the warehouse despite the store being so full. In addition, a worker, having no available size, took the shoes off a mannequin so that we could try on that model and size.

YESTERDAY I WAS IN THIS STORE AT THAT OF 8:30 PM APPROXIMATELY, I ARRIVED WITH MY COUSIN THAT IT FOUND TO VISIT IN CHICAGO AND I ASKED THAT I WOULD TAKE IT TO THIS STORE TO BUY A LOT OF BOOTS. ON ARRIVING AT THIS STORE, TWO EMPLOYEES ARE FOUND A GENTLEMAN AND A LADY WHOSE EVER WERE GREETING HIM, I MADE TO THE LADY AND SHOWED A PHOTO OF A BOOTS THAT WAS LOOKING FOR AND ANSWERS THAT THEY DO NOT HAVE THAT IN INVENTORY THAT WILL SEARCH THEM ONLINE . ACT FOLLOWED BY MY COUSIN WHO CAME TO CHICAGO FROM PUERTO RICO AND WHO DOES NOT SPEAK ENGLISH CONTINUES TO SAY THAT I ASKED FOR ONE AND ANOTHER BOOTS, CONTINUED TALKING WITH THE EMPLOYEE BUT I NOTICE THAT THE EMPLOYEE UNDERSTANDS ALL THAT MY COUSIN IS SAYING TO ME IN SPANISH SO I ASKED HER IN ENGLISH. IT IS WHEN I PROCEED TO ASK THE EMPLOYEE IF SHE SAID SPANISH BECAUSE I SEE THAT YOU UNDERSTAND EVERYTHING THAT MY COUSIN IS SAYING TO ME; WHAT THE EMPLOYEE ANSWERS TO ME THAT IF, THAT SHE UNDERSTANDS AND SPEAKS SPANISH BUT WE ARE IN AMERICA AND THAT SHE DID NOT LIKE TO SPEAK IN SPANISH AND THAT OTHER PEOPLE WILL HEAR IT SPEAKING IN SPANISH. WE FEEL SO AND SO BAD THAT IMMEDIATELY LEAVE THE STOREI write this in Spanish because I can not believe that we are in 2019 in things still happened. This is so sad, embarrassing and disrespectful, I hope your store or corporate do something about this racist attitude. For these acts so shameful and racist is that brands and stores lose their customers. The first time my family and I come to this store and the last.

I visited at the end of yesterday, but I didnt buy it and bothered it a lot.

I was in the Timberland Shop today. The service was very friendly and patient. The shop is rather small, but still has a nice assortment.

Great choice of trekking clothes and shoes

Very good options

Very poor collection and what little there is extremely expensive

Not bad but expensive.

👌